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2. Troubleshooting 

32

 

 

2.3  Troubleshooting when fault occurs 

2.3.1 Booting Problem 

XGT Panel may have booting problems after power supplied   

In this case, please check the wire status of power supply and whether the power supply works normally   

If there’s no problem with the power supply, please refer to following content to troubleshoot. 

Fault phenomenon 

Cause 

Resolution 

(1)  Screen do not turn on after power supplied 

 

XGT Panel does not set to booting mode 

Set the dip 
switches(refer to 
following content) 

H/W fault 

Please contact 
the nearest 
service office 

(2)  Stop at Windows CE loading page 

 

Windows OS file is damaged 

Please contact 
the nearest 
service office 

(3)  XGT Panel cannot turn to main menu page 

(Stop at Windows CE page) 

 

Startup file is damaged or deleted 

‘Startup’ file 
recover(refer to 
following content) 

 
 
 

Summary of Contents for XP Series

Page 1: ...l XP30 TTA B XP30 BTA B XP30 BTE XP40 TTA XP40 TTE XP50 TTA B XP70 TTA B XP80 TTA B XP90 TTA B Safety Instructions Read this manual carefully before servicing or inspecting this equipment Keep this manual within easy reach for quick reference ...

Page 2: ...ation of DIP switches P 13 The responded part is different when touching P 36 The touch does not work P 36 The product is stopping at Loading screen P 32 I would like to know about the information of USB setting P 24 I would like to test each communication port whether they work well P 29 RS232 communication does not work P 37 RS422 485 communication does not work P 37 Ethernet communication does ...

Page 3: ... 2 TROUBLESHOOTING 20 2 1 System setting 20 2 1 1 Touch Calibration 20 2 1 2 Communication Setting 21 2 1 3 Other Setting 24 2 2 Diagnosis 28 2 2 1 Communication Diagnosis 28 2 2 2 Screen Diagnosis 30 2 2 3 Touch Diagnosis 30 2 2 4 Battery Diagnosis 31 2 3 Troubleshooting when fault occurs 32 2 3 1 Booting Problem 32 2 3 2 Touch Problem 36 2 3 3 Communication Problem 37 3 MAINTENANCE 38 3 1 Mainte...

Page 4: ...e 3 3 Periodical Maintenance This chapter contains the maintenance and inspections There are daily and periodic inspections 2 2 Diagnosis 2 2 1 Communication Diagnosis 2 2 2 Screen Diagnosis 2 2 3Touch Diagnosis 2 2 4 Battery Diagnosis This chapter contains the diagnosis function of XGT panel The product can be diagnosed through this chapter 2 3 Troubleshooting when fault occurs 2 3 1 Booting Prob...

Page 5: ...sed for the following products Item Model XP Series Mono type General XP30 BTA DC Economic XP30 BTE DC Color type General XP30 TTA DC XP40 TTA DC XP50 TTA DC XP70 TTA AC XP70 TTA DC XP80 TTA AC XP80 TTA DC XP90 TTA AC Economic XP30 TTE DC XP40 TTE DC XP50 TTE DC ...

Page 6: ...duct naming method of XGT Series as described below The following description will help you classify XGT Series product Ex XP30 BTA DC Product s name O S Engine Version Power supply type MAC Address Surrounding temperature Serial numbers ...

Page 7: ... Indicates the O S Engine version of the product Power supply type Power DC24V 2A Indicates the information of power supply type Mac Address MAC Addr 16 00E091051BE2 Indicates the information of MAC Address Surrounding temperature SURROUNDING TEMP 0 50 C Indicates the surrounding temperature which the product can operate Serial numbers 50039040947 Serial numbers consist of 11 digit numbers Series ...

Page 8: ...dware User s Manual It describes how to use the specifications of system configuration of XGT panel Human Machine Interface XGT Panel Software User s Manual XP Builder It describes how to use screen data communication environment setting logging recipe data backup simulator and other functions in XP builder XGT Panel Communication User s manual It describes how to use wiring diagram communication ...

Page 9: ...t external to the HMI to protect the whole control system in case of external power supply trouble Serious trouble may occur to the entire system due to erroneous output operation of the HMI Be sure to turn off the HMI and external power before wiring Otherwise it may result in an electric shock or damage to the product Do not touch the terminals while power is on Otherwise it may cause electric s...

Page 10: ...ay result in fire electric shock or erroneous operation Tighten terminal screws with specified torque when wiring If terminal screws are loose it may result in short circuits fire or erroneous operation Use the exclusive HMI 3 type grounding for the FG terminal If not grounded it may result in erroneous operation Be sure not to let any foreign substances such as wiring debris inside the module Suc...

Page 11: ...1 Basic System Configuration 10 Revision History Version Date Remarks Page V1 0 2015 07 1 First Edition ...

Page 12: ...ction and troubleshooting 1 1 System Configuration 1 1 1 The name and function of each part Following contents are the name of parts and functions Caution The setting switches DIP switches in the back side of the product are used for software upgrade watchdog function Do not use these switches during the operation XP30 50 70 80 TTA XP30 BTA ...

Page 13: ...1 Basic System Configuration 12 ...

Page 14: ... and FG terminal 6 USB interface It consists of 2 ports 1 USB memory connection logging recipe screen data backup 2 USB memory connection project data transmission backup 3 User interface connection use of mouse keyboard 4 Printer connection printing is available 7 Extension port Extension module installation 8 Reset switch Hardware reset switch 9 TOOL interface RS 232C interface 1 project data tr...

Page 15: ...RS 422 485 PLC control machine communication 13 RS 232C connector RS 232C PLC control machine communication 14 Ethernet terminal Ethernet 10Base T 100Base TX 1 Project data transmission 2 logging recipe alarm screen data backup 3 machine software upgrade 4 PLC control machine communication 15 FG terminal FG terminal hole for extension module ...

Page 16: ...1 Basic System Configuration 15 XP30 BTE XP30 TTE XP40 TTA TTE XP50 TTE ...

Page 17: ...og touch panel User touch input 2 LCD screen display 2 LED Status Indicates operation status of module Green Normal RUN status monitoring downloading the project data Initializing mode when booting HMI does not Ready Red Error occurs communication error project data error ...

Page 18: ...er Open or close when replacing the battery 9 Tool interface RS 232C interface 1 Project data transmission 2 Logging recipe alarm screen data backup 3 Machine software upgrade 10 DIP Switches Module setting switch No 1 Reserved No 2 A setting Normal operation default B setting When upgrading Windows CE No 3 A setting Watchdog On default B setting Watchdog Off No 4 A setting RS 422 485 Terminal Swi...

Page 19: ...0 BTE XP30 50 TTE XP40 TTE Economic models do not support Ethernet communication 1 1 2 Safety information when using the product Removal of the protective film Before using the product remove the protective film attached to the front cover If the protective film is not removed it may cause the product to malfunction or result in touch input errors 보호필름을 제거 후 사용하여 주십시오 만약 제거하지 않을 경우에는 터치 오입력 또는 오동작...

Page 20: ... are rated for a DC 24 V power supply AC products are rated for AC 100 240 V power supplies Caution Do not drop the device or expose it to physical impact Do not disassemble the device If the device is disassembled the product warranty will be void and LSIS will not accept responsibility for damages Do not allow objects such as metal filings or cable off cuts inside the product Ensure that the mou...

Page 21: ...ting communication setting and other settings If you click Settings button in XGT Panel menu page you can set various options for XGT Panel 2 1 1 Touch Calibration XGT Panel provides touch calibration function If you click Touch setting button in System Configuration the calibration page shows up Please refer to the instruction shows on the page and complete the calibration If you touch two points...

Page 22: ...ouch 5 times consecutively on an empty space 2 1 2 Communication Setting Communication parameters between XGT Panel and other devices can be set in XP Builder Please refer to XP Builder User s manual to set in detail User s manual can be downloaded on official webpage http www lsis com The basic information port settings and communication settings are as below Communication port setting RS232C Spe...

Page 23: ...scription 1 Connector type D Sub 9P female 2 Cable maximum length 15m 3 Shielded cable recommended 1 2 3 Frame Ground 4 TX 5 TX 6 Signal Ground 7 8 RX 9 RX Ethernet Port 8 7 6 5 4 3 2 1 RX RX TX TX Remark TTE and BTE type do not support Ethernet function ...

Page 24: ...X TX RX RX SG FG Ethernet setting If you click Ethernet Setting button in System Configuration you can change IP in XGT Panel for Ethernet communication Click Set button to change IP address Subnet Mask and Gateway respectively Please check the Enable option to activate these parameters ...

Page 25: ...ticks are available for use Considering various kinds of USB memory sticks there might be recognition error due to different specification Please refer to following test procedure to confirm your USB stick is available for use 1 USB memory stick recognition test If your memory stick cannot be recognized in XGT Panel please refer to following procedure to test 1 USB Reset Power function If USB Rese...

Page 26: ...emory sticks using in XGT Panel are installed in industrial area hence it is easily affected by electrical noise Therefore we highly recommend you to use following type of USB memory stick 1 Shielded USB type recommended Please use second type of USB stick which is shielded and avoid using first type of stick which is easily affected by electrical noise 2 USB 2 0 memory sticks recommended XGT Pane...

Page 27: ...B memory sticks for USB Reset Power OFF used Product name Manufacturer UJ3 32GB LG PLEO Max 4GB Samsung Cruzer Z36 8GB SAN DISK Remark 1 1 We tested recommended USB sticks regarding recognition by XGT Panel hence we do not responsible for performance and A S of these products 2 USB sticks may not be recognized due to capability even though the product name is same 3 Products listed above may not b...

Page 28: ...is only available for mono type XP30 BTA BTE If you press Contrast Setting button on System Configuration screen you can adjust mono LCD s contrast UP button increase the contrast and DOWN button decrease the contrast Contrast range is within 0 100 This setting is also available during operation If you touch the screen for 3 seconds Con shows up Then you can adjust the contrast by click the Con bu...

Page 29: ...ports of XGT Panel XGT Panel support self diagnosis function for serial ports and it is called loop back test The purpose of Loop back test is to diagnose communication port by product itself Therefore a customized connector is used for this test loop back connector Following figures are wiring instruction of loop back connector for different ports For the serial port diagnosis please refer to fol...

Page 30: ...Connect TX and RX RS 422 485 port loop back connector should be made as follows Connect pin No 4 and 8 pin No 5 and 9 Connect TX and RX TX and RX After connected loop back terminal select the port you want to inspect and then click Test If the port is normal then the OK message will popup otherwise it will shows FAILED message ...

Page 31: ...ps light After all screen for diagnosis pass then click Close button which is showed up on upper left corner of last page to back to main menu Item XP30 BTA BTE XP30 TTA TTE XP40 TTA TTE XP50 TTA TTE XP70 TTA XP80 TTA XP90 TTA Display BLACK 8 Gray steps Scale screen WHITE RED GREEN BLUE BLACK WHITE Diagram 2 2 3 Touch Diagnosis If you click touch button you can see the following page You can touch...

Page 32: ...in XGT Panel when internal battery used up If you set this function XGT Panel can automatically diagnose when the battery is not available for use Please refer to following steps to activate this function to protect unnecessary loss Operate XP Builder Project Property Activate Alarm window pop up ...

Page 33: ...ollowing content to troubleshoot Fault phenomenon Cause Resolution 1 Screen do not turn on after power supplied XGT Panel does not set to booting mode Set the dip switches refer to following content H W fault Please contact the nearest service office 2 Stop at Windows CE loading page Windows OS file is damaged Please contact the nearest service office 3 XGT Panel cannot turn to main menu page Stop...

Page 34: ...2 Troubleshooting 33 Cause Resolution Set the dip switches XGT Panel does not set to booting mode Please check the dip switches are set as following picture ...

Page 35: ... copy paste the file into XGT Panel The file can be download on LSIS official website www lsis com Please refer to following step to troubleshoot Figure Step 1 Click the lower left corner of Windows CE page and click the Windows Explorer 2 Click the USB Storage 3 Copy the HMIStartup exe that you save in the USB memory stick This file can be downloaded on LSIS official website www lsis com 4 Click ...

Page 36: ...er installed folder 3 Program files LSIS XP Builder 1 3x XP Runtime then you can see following 3 folders 4 5 6 These 3 folders are engine file for XGT Panel ECONOMIC is for BTE TTE type Please copy the Startup exe from the folder and paste it to your USB memory stick Change the file name as HMIStartup 2 If XGT Panel still not work normally after replacing startup file please replace the engine fol...

Page 37: ...ems please refer to following content to troubleshoot Fault phenomenon Cause Resolution 1 Not appropriate point responded Calibration not set appropriately Touch calibration refer to Touch setting Touch cover might be damaged Please contact the nearest service office 2 No response after touch the screen Touch cover might be damaged Please contact the nearest service office 3 Screen operates withou...

Page 38: ...d Fault phenomenon Cause Resolution 1 RS 232C communication error RS232C port damaged Refer to 2 2 1 Communication Diagnosis Communication cable damaged or unappropriate cable is used Replace the cable Communication circuit damaged Please contact the nearest service office 2 485 422 communication error RS485 422 port damaged Refer to 2 2 1 Communication Diagnosis Communication circuit damaged Plea...

Page 39: ...rubber and make a count measure Getting loose of power terminal There is no unwinding Screw the unwound terminal Getting loose of communication connector There is no unwinding Screw the unwound terminal Reserved part Amount of reserved part and reservation Check the status Refill the insufficiency and improve the reservation 3 2 Daily Maintenance Check the following daily Maintenance category Main...

Page 40: ...Keep the proper distance Correction Unwinding of connector Check visually There is no unwinding Wind the fixed screw of connector Power voltage maintenance Check the power voltage of input terminal of power by test AC 100 240V AC 85 264V DC 24V DC19 2 28 8V Supply power modification Battery Check when battery is exchanged and voltage drop is indicated It is expressed by system alarm Check the tota...

Page 41: ...ar Customer Service Center 0x04 XGT Panel Read Disk Information Error The built in Flash disk has an error Contact the near Customer Service Center 0x05 XGT Panel Write Operation FAILURE Check that CF card is empty and equip CF card and test again If same symptom is repeated CF card or CF card slot of XGT Panel may have a problem 0x06 XGT Panel Read Disk Information Error Check that CF card is emp...

Page 42: ...put 0x04 XGT Panel Exceeded the minimum Value You exceed the maximum value to input 0x05 XGT Panel Exceeded the maximum Value You exceed the minimum value to input 0x06 XGT Panel Invalid at Input Case When you input the value input can t be done because of wrong input Check the input condition of each object in the Builder and input again Lamp 0x07 None Character indication device Character input ...

Page 43: ...Size Error There is version information file In case that because of error of device it fails to read version information because the device doesn t know version download is stopped If this problem is repeated Contact the near Customer Service Center 0x06 Builder Failed to get Project ID In case of not reading file where project property is included download is stopped If this problem is repeated ...

Page 44: ...ect because of error of XGT Panel download is stopped If this problem is repeated contact Customer Service Center 0x0F XGT Panel There s no downloaded project It needs to download whole project It can t download part or fixed part in case there is no downloaded project In case of this download again If this problem is repeated contact Customer Service Center 0x10 Builder Backup path is invalid Ple...

Page 45: ...contents but when this fails downloading is stopped If this symptom is repeated contact Customer Service Center 0x19 XGT Panel Failed to unmarshall download file Please download project again The data divided according to the contents is moved to the original storage location but when this fails downloading is stopped If this symptom is repeated contact Customer Service Center 0x1A XGT Panel Faile...

Page 46: ...ormation file because the project is not saved in the USB normally Save the project again from XP Builder to the USB 0x54 XGT Panel Device type is not matched The connected device type is not same as the device type set in the project in the USB In case of this project can t be downloaded into the device Edit the project again or download according to the connected device 0x55 XGT Panel Cannot rea...

Page 47: ...e Center 0x5D XGT Panel Cannot find download file The project data file can t be found Save the project data file at the USB again When this symptom is repeated check the USB If there is no error contact Customer Service Center 0x5E XGT Panel Download file size is invalid The project data file is not saved correctly Save the project data file at the USB again When this symptom is repeated check th...

Page 48: ...fied according to the content is moved to the original storage location But when it fails the downloading is stopped If this symptom is repeated contact Customer Service Center 0x68 XGT Panel Cannot move project backup file The downloaded project zip data is moved to the original storage location But when it fails the downloading is stopped If this symptom is repeated contact Customer Service Cent...

Page 49: ...ct Customer Service Center 0x31 XGT Panel Password related command transmission payload error It failed to set and modify password because of communication status error If this symptom is repeated contact Customer Service Center 0x32 XGT Panel There is no XGT Panel connection setting file The connection setting file of XGT Panel can t be found 0x33 XGT Panel Modified content can t be saved in the ...

Page 50: ...7 XGT Panel Failed to Copy module dll The new module is not installed because of XGT Panel s error After rebooting the device touch FlashDisk LSISProduct Update exe and set the device as update mode Then update again If this symptom is repeated contact Customer Service Center 0x28 XGT Panel Failed to Start Engine Please update engine again To reboot the engine is not available because of wrong fil...

Page 51: ...p yet To reboot the engine is not available because of wrong file which is developed by downloading wrong module or communication error Touch FlashDisk LSISProduct Update exe and set the device as update mode Then update again If this symptom is repeated contact Customer Service Center 0x2E XGT Panel Failed to Initialize Update program XGT can t be set as update mode because of XGT Panel error Aft...

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