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Loomis SafePoint i-Deposit v2  

User Guide 

22 

 

Support 

 

Troubleshooting guide 

 

Your Loomis SafePoint i-Deposit has been precision engineered to provide many years of 

fault-free operation.  
However, we know that issues can arise and that is where our dedicated SafePoint team are 

available to provide support (see 

Contacts

 below). Before you call them, please refer to the 

diagram below first. 

Banknote or coin 

Jam

Have you followed the on 

screen prompts to clear?

Follow the 

prompts on 

screen

No

Contact support team 

on 

0845 0180 530

Screen is blank

 and not actively 

powered

Is the device plugged in 

and switched on?

Plug the unit 

in & switch on 

the power

No

Yes

Yes

Error type?

 

Manuals 

 

Visit 

www.loomis.co.uk/safepoint

 to download the latest manuals

 

 

To order stationary or consumables, please contact your servicing branch

 

 

Contacts 

  Engineering Support team   

 

 

 

0845 0180 530 

  General sales or upgrade enquiries   

 

 

01582 887 944 

  Loomis SafePoint team 

 

 

 

 

01582 887 944 

Summary of Contents for SafePoint i-Deposit v2 with coin module

Page 1: ...Loomis SafePoint i Deposit v2 with coin module User Guide Version 1 0...

Page 2: ...Alder Court Rennie Hogg Road Nottingham NG2 1RX All Rights Reserved Unless otherwise noted all materials contained in this manual are copyrighted and or trademarked and may not be used except as prov...

Page 3: ...e 3 Quick Reference SafePoint i Deposit Main unit A high level view of the components Barcode reader Note reader Grade IV safe PC core Dual control high grade security locks Power switch Receipt print...

Page 4: ...Loomis SafePoint i Deposit v2 User Guide 4 SafePoint i Deposit Coin module A high level view of the components Coin reject tray Coin deposit tray Lock to coin mechanism...

Page 5: ...de prior to using the unit Passwords for each User Code are either set during the commissioning process or are added and managed by an on site supervisor manager To log on to the unit please follow th...

Page 6: ...1 Touch the screen to load the log on screen 2 Enter your User Code and password if required 3 Place the banknotes on the reader as instructed on page 7 4 Press the Start button on screen 5 The unit...

Page 7: ...handle up to 250 notes during a single placement Notes should be sense checked before feeding them into the reader looking for anything obvious such as folded notes ripped notes etc A gentle tap on a...

Page 8: ...o load the log on screen 2 Enter your User Code and password if required 3 When asked to place notes on the device simply press cancel you will now be presented with the option to begin depositing coi...

Page 9: ...or other small objects as they move over the gaps Slowly bring the coin s forward as the unit begins to validate coins Don t try to push through too many coins at once keep it slow and steady If duri...

Page 10: ...with the appropriate corrective action You will see on the unit a number of green buttons located around various areas on the note feeder it is these buttons that will release various parts of the not...

Page 11: ...Loomis SafePoint i Deposit v2 User Guide 11 9 10 11 12 13 14 15...

Page 12: ...roviding during your commissioning of the unit 2 Gently slide the coin tray towards you using the handle provided 3 Check for any obvious blockage in the coin cup for the purpose of the guide we have...

Page 13: ...ng the roll 1 Locate the receipt printer holder 2 Press the green button down firmly 3 At the same time pinch the top of the lid and lift up Remove the old printer paper and replace with a new roll 4...

Page 14: ...ccess levels i e cashier supervisor Loomis crewman This section examines the additional controls and functions a supervisor manager logon provides These are Operation log Bag contents User day ticket...

Page 15: ...details showing the User Codes deposits time date and the value of all deposits made To access this function log on to the unit as a manager and select the operation log 1 Touch the screen to load the...

Page 16: ...nation and values currently deposited within the unit To access this function log on to the unit as a manager and select the operation log 1 Touch the screen to load the log on screen 2 Enter your Use...

Page 17: ...function log on to the unit as a manager and select the operation log 1 Touch the screen to load the log on screen 2 Enter your User Code and password if required 3 Select the User Day Ticket from the...

Page 18: ...s this function log on to the unit as a manager and select the Operation log 1 Touch the screen to load the log on screen 2 Enter your User Code and password if required 3 Select the User Bag Ticket f...

Page 19: ...to add and remove users from the unit as well as print all users to quickly review current access levels To access this function log on to the unit as a manager and select the operation log 1 Touch th...

Page 20: ...Loomis SafePoint i Deposit v2 User Guide 20 To add a user 1 Press Add New User 2 Select the User Type from the drop down menu 3 Add the User Code and Password as appropriate Press Accept 1 2 3...

Page 21: ...e 21 To delete a user 1 Highlight the user you wish to remove 2 Confirm your selection process by pressing Yes User is deleted from the unit Tip It is always a good housekeeping exercise to ensure pre...

Page 22: ...elow first Banknote or coin Jam Have you followed the on screen prompts to clear Follow the prompts on screen No Contact support team on 0845 0180 530 Screen is blank and not actively powered Is the d...

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