LMI Technologies Gocator 1100 Series, User Manual

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244 Gocator 1100 & 1300 Series
Warranty and Return Policy
Warranty Policy
The sensor is warranted for two years from the date of purchase from LMI Technologies Inc.
Products that are found to be non-conforming during their warranty period are to be returned to LMI
Technologies Inc.
The shipper is responsible for covering all duties and freight for returning the sensor to LMI. It is at
LMI’s discretion to repair or replace sensors that are returned for warranty work. LMI Technologies Inc.
warranty covers parts, labor and return shipping charges.
If the warranty stickers on the sensors are removed or appear to be tampered with, LMI will void the
warranty of the sensor.
Return Policy
Before returning the product for repair (warranty or non-warranty) a Return Material Authorization
(RMA) number must be obtained from LMI. Please call LMI to obtain this RMA number.
Carefully package the sensor in its original shipping materials (or equivalent) and ship the sensor
prepaid to your designated LMI location. Please ensure that the RMA number is clearly written on the
outside of the package. Inside the return shipment, include the address you wish the shipment returned
to, the name, email and telephone number of a technical contact (should we need to discuss this repair),
and details of the nature of the malfunction. For non-warranty repairs, a purchase order for the repair
charges must accompany the returning sensor.
LMI Technologies Inc. is not responsible for damages to a sensor that are the result of improper
packaging or damage during transit by the courier.