Check the following before contacting technical support.
PROBLEM
POSSIBLE CAUSE
SOLUTION
The device does
not work
The power is not connected
Insert the plug into the wall outlet
The water tank is full
Empty the tank
The tank
has not
been replaced correctly
Replace the tank
Runtime is too short
Be patient and leave the unit running for a longer duration
Ambient temperature or
humidity is too low
It is normal that the device does not dehumidify in
these conditions
The room is too big
We recommend using a dehumidifier with a
greater capacity
Water removal
capacity is too low
There is too much ventilation
Reduce ventilation(e.g. close windows and shut
doors)
The air filter is clogged
Clean the air filter
Set humidity is higher than
the ambient humidity
Set the humidity lower than ambient humidity
Dehumidifier is
blowing out warm air
This is normal, a dehumidifier is not an air cooler
The device works,
but reduces the
relative humidity
in a dequately
The dried air is passed over
heating coils before it is blown
into the room as part of the
dehumidifying process
The display is not
showing the humidity
set point
The display shows the room
relative humidity not the set
point
Press the up or down button once to see the target
relative humidity
Water on floor
There is residual water in the
tank and the device is moved
abruptly
Be careful when moving the tank
The dehumidifier is
noisy
The air filter is blocked or
the device is on an uneven
surface
Clean the filter or put the device on a flat surface
Trouble Shooting
NZ
SALES
AFTER
SUPPORT
0800
422
274
14
