Troubleshooting
Problem:
The socket won’t turn on/off and the LEDs do not light up.
Solution:
First, check that there is power to the socket. If so, turn off the
power and check that the wiring is correct; it is important that the live and
neutral wires are attached to the correct terminals. If these measures fail
contact technical support via www.lightwaverf.com.
Problem:
The socket is powered (amber or blue LEDs on), but it will not
link to a LightwaveRF handset or controller.
Solution:
Check the controller battery strength: if the battery strength is
low, it will not produce enough power to drive the RF radio signal. Tap any
‘on’ button on the controller to transmit a signal. A strong battery signal is
indicated by the LED light on the controller remaining lit for 1-2 seconds after
releasing the button. A low battery is indicated if the LED light turns off
immediately. If this happens, please replace the battery.
Problem:
The socket is stuck on/off and will not operate manually.
Solution:
On rare occasions, a high powered inductive load such as a drill or
high powered vacuum cleaner can cause a socket to become frozen in its
current state (hence it is not recommended to use them without a surge
protector). If this happens, turn off the power to the socket for 30 seconds
and then switch the power back on. This will reset the software and resolve
the issue in the majority of cases. If this measure fails, please contact
technical support via www.lightwaverf.com.
