11. Appendix
MODEX-F15-OPTS, MODEX-F15-OPTM series – User's Manual
98
11.9.
Further Information
Limited Warranty Statement
1. Lightware Visual Engineering LLC (Lightware) warrants to all trade
and end user customers that any Lightware product purchased will be
free from manufacturing defects in both material and workmanship
for three (3) years from purchase unless stated otherwise below. The
warranty period will begin on the latest possible date where proof of
purchase/delivery can be provided by the customer. In the event that
no proof can be provided (empty ‘Date of purchase’ field or a copy of
invoice), the warranty period will begin from the point of delivery from
Lightware.
1.1. 25G and MODEX product series will be subject to a seven (7) year
warranty period under the same terms as outlined in this document.
1.2. If during the first three (3) months of purchase, the customer is
unhappy with any aspect of a Lightware product, Lightware will accept
a return for full credit.
1.3. Any product that fails in the first six (6) months of the warranty
period will automatically be eligible for replacement and advanced
replacement where available. Any replacements provided will be
warranted for the remainder of the original unit’s warranty period.
1.4. Product failures from six (6) months to the end of the warranty
period will either be repaired or replaced at the discretion of Lightware.
If Lightware chooses to replace the product then the replacement will
be warranted for the remainder of the original unit’s warranty period.
2. The above-stated warranty and procedures will not apply to any
product that has been:
2.1. Modified, repaired or altered by anyone other than a certified
Lightware engineer unless expressly agreed beforehand.
2.2. Used in any application other than that for which it was intended.
2.3. Subjected to any mechanical or electrical abuse or accidental
damage.
2.4. Any costs incurred for repair/replacement of goods that fall into
the above categories (2.1., 2.2., 2.3.) will be borne by the customer at
a pre-agreed figure.
3. All products to be returned to Lightware require a return material
authorization number (RMA) prior to shipment and this number must
be clearly marked on the box. If an RMA number is not obtained or is
not clearly marked on the box, Lightware will refuse the shipment.
3.1. The customer will be responsible for in-bound and Lightware will
be responsible for out-bound shipping costs.
3.2. Newly repaired or replaced products will be warranted to the end
of the originally purchased products warranty period.
Document Revision History
Rev. Release
date
Changes
Editor
1.0
20-03-2014 Initial version
Laszlo
Zsedenyi
1.1
06-10-2014 New Modules added
Laszlo
Zsedenyi
1.2
19-12-2014
New Modules added, Lightware
Device Updater added and Firmware
upgrade process changed, web
control section updated
Laszlo
Zsedenyi
1.3
16-01-2015 Minor changes in Technologies
section (HDCP)
Laszlo
Zsedenyi
1.4
08-04-2015 New Modules added, serial and IR
crosspoint sections changed.
Laszlo
Zsedenyi
1.5
02-12-2015
New Modules added, LDU chapter
updated, changes of HW v3.0 and
FW 1.2.8
Laszlo
Zsedenyi
1.6
15-12-2015 Safety instructions updated, CE page
pulled out
Laszlo
Zsedenyi
2.0
30-05-2017
Changes of FW v2.1.0 and web
control v2.1.0, upgraded USB KVM
function and audio options, LDC
support, new Modules added
Tamas
Forgacs
2.1
03-07-2017 Updated safety information
Tamas
Forgacs
3.0 23-02-2018
New template format, add some
basic info to the media connectors,
video and interface modules, add
system commands in LW3 progref,
add serial description
Judit
Barsony
Contact Us
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+36 1 255 3810
Lightware Visual Engineering LLC.
Peterdy 15, Budapest H-1071, Hungary
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trademarks mentioned are the property of their respective owners.
Specifications subject to change without notice.
