Lightning SA MultiCom, User Manual, Page: 24 / 172

Chapter 1 Preface
24 MultiCom Firewall User’s Manual
Packaging Contents
• MultiCom Firewall
• Power supply
• Ethernet Networking cables (x1 blue crossed cable, x1 straight cable)
• Console cable (for the Ethernet III and SpeedSurf only)
• MultiCom Companion CD (including User's Manual, Lightning-Linux
Reference Manual, configuration software and miscellaneous shareware and
freeware)
• Quick Install Guide
If The Product Is Received
Damaged
Forward an immediate request to the delivering carrier to perform an inspection
and prepare a damage report. Save the container and packing material until
contents are verified.
Report the nature and extent of the damage to Customer Support so that action
can be initiated to repair or replace damaged items, or instructions issued for
returning items.
The responsibility of the manufacturer ends at the delivery to the first carrier.
ALL CLAIMS for loss, damage, or nondelivery must be made against the
delivering carrier WITHIN 8 DAYS OF RECEIPT of shipment.
To Return The Product
An Return Material Authorization (RMA) Number from Customer Support is
required before returning any item(s). Report the fault or deficiency along with
the model, type, and serial number of the item(s) to Customer Support. Upon
receipt of this information, Customer Support will provide service instructions or
shipping information. Clearly mark the RMA number, your address, and
shipping address on the original packaging, which has to be used for shipments.