30
Troubleshooting
The treadmill is designed and manufactured to be reliable and easy to use. However, if you have a problem, these
troubleshooting steps may help you find the cause.
Problem:
The console is erratic or not lighting up
Solution:
Check to make sure that the treadmill is properly plugged in, turn the power switch off and back
on again and make sure the safety key is in place.
Check all wire harness connections to be sure they are all properly connected. If the problem
persists contact LifeSpan Customer Service.
Problem:
The belt does not stay in the center of the treadmill when in use.
Solution:
First check to make sure that the treadmill is level, then refer to the instructions in this manual on
how to tension and adjust the belt (PG. 28).
Problem:
The treadmill belt slips during use.
Solution:
The belt may need to be tensioned after a period of use. Refer to the Belt Tensioning and
Adjustment Section of this manual (PG. 28).
Problem:
Heart Rate is erratic or not picking up.
Solution:
Make sure your hands are moist (Aloe Vera helps). Make sure all connectors at the back of the
console are properly connected and no wires are damaged.
If wearing a chest strap make sure the batteries are good and that the electrodes are moist and
positioned properly on your chest.
Problem:
Treadmill automatically pauses during workout. (TR7000i only)
Solution:
Treadmill is not picking up Step Count. Go into Engineering Mode to turn Intelli-Guard off.
Warning:
This will disengage the Intelli-Guard feature but may be necessary based on different variables
Problem:
E6 or E7 Error Code.
Solution:
Turn the power off and wait 10 seconds and turn the power back on again. Go into the Console
Test Mode (see page 32) and press enter until you get to the I/O testing step. The goal is to try to
calibrate the incline motor so that it functions again. Sometimes this works and other times
service is required to repair the unit. If the unit is in a high incline position, press the incline
down button and when it is at about the half-way point in the incline range, press the
incline down button again to stop the incline motor from turning. If the unit is in a low
incline position, press the incline up button and when it is at about the half-way point in
the incline range, press the incline up button again to stop the incline motor from turning. At this
point pulling and resetting the safety key should make the treadmill go back to a 0 incline level.
If this does not work and all wire harnesses look good, contact LifeSpan customer support for
service.
