LG TWC1409H2E Owner'S Manual Download Page 1

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OWNER'S MANUAL

WASHING

MACHINE

Before beginning installation, read these instructions carefully. This

will simplify installation and ensure that the product is installed

correctly and safely. Leave these instructions near the product after

installation for future reference.

MFL70439984

Rev.00_022818

TWC1409H2E F4J8JH(P)(0~9)W/SD F4J9JH(P)(0~9)T/BD

EN ENGLISH

Summary of Contents for TWC1409H2E

Page 1: ...s will simplify installation and ensure that the product is installed correctly and safely Leave these instructions near the product after installation for future reference MFL70439984 Rev 00_022818 Copyright 2018 LG Electronics Inc All Rights Reserved TWC1409H2E F4J8JH P 0 9 W SD F4J9JH P 0 9 T BD EN ENGLISH ...

Page 2: ... Suspended Floors 14 Leveling the Appliance 15 Connecting the Water Supply Hose 15 Installing the Drain Hose 18 OPERATION 19 Using the Washing Machine 19 Sorting Laundry 20 Adding Cleaning Products 21 Control Panel 23 Programme Table 24 Option Programme 29 Dry 31 SMART FUNCTIONS 33 Using LG SmartThinQ Application 33 Using Smart Diagnosis 36 MAINTENANCE 38 Cleaning Your Washing Machine 38 Cleaning ...

Page 3: ...AUTION This indicates that the failure to follow the instructions can cause the minor injury or damage to the product IMPORTANT SAFETY INSTRUCTIONS WARNING To reduce the risk of explosion fire death electric shock injury or scalding to persons when using this product follow basic precautions including the following Children in the Household This appliance is not intended for use by persons includi...

Page 4: ...tempt to operate the appliance if it is damaged malfunctioning partially disassembled or has missing or broken parts including a damaged cord or plug This appliance should only be transported by two or more people holding the appliance securely Do not install the appliance in a damp and dusty place Do not install or store the appliance in any outdoor area or any area that is subject to weathering ...

Page 5: ...es Improper connection of the equipment grounding conductor can result in risk of electric shock Check with a qualified electrician or service personnel if you are in doubt as to whether the appliance is properly grounded Do not modify the power plug provided with the appliance If it does not fit the outlet have a proper outlet installed by a qualified electrician Do not lay the appliance complete...

Page 6: ...overs oil paint gasoline degreasers drycleaning solvents kerosene petrol spot removers turpentine vegetable oil cooking oil acetone alcohol etc Improper use can cause fire or explosion Never reach into the appliance while it is operating Wait until the drum has completely stopped In case of flood disconnect the power plug and contact the LG Electronics customer information centre Do not push down ...

Page 7: ...ed with substances such as cooking oil vegetable oil acetone alcohol petroleum kerosene spot removers turpentine waxes and wax removers should be washed in hot water with an extra amount of detergent before being dried in the appliance Never stop the appliance before the end of the drying cycle unless all items are quickly removed and spread out so that the heat is dissipated Items such as foam ru...

Page 8: ...pliance to clean it Never unplug the appliance by pulling on the power cable Always grip the power plug firmly and pull straight out from the socket outlet Disposal Before discarding an old appliance unplug it Cut off the cable directly behind the appliance to prevent misuse Dispose of all packaging materials such as plastic bags and styrofoam away from children The packaging materials can cause s...

Page 9: ...potential negative consequences for the environment and human health Your old appliance may contain reusable parts that could be used to repair other products and other valuable materials that can be recycled to conserve limited resources You can take your appliance either to the shop where you purchased the product or contact your local government waste office for details of your nearest authoris...

Page 10: ...ain pump filter Cover cap Location may vary depending on products Adjustable feet 1 2 3 4 5 6 7 8 9 10 11 Accessories Cold supply hose 1 EA Option Hot 1 EA Spanner Caps for covering transit bolt holes Optional Anti slip sheets 2 EA Optional Elbow bracket for securing drain hose Optional Tie strap Optional ...

Page 11: ...h 6 kg Dry Power Supply 220 240 V 50 Hz Size 600 mm W x 610 mm D x 850 mm H Product Weight 83 kg Permissible Water pressure 0 1 1 0 MPa 1 0 10 0 kgf cm Appearance and specifications may change without notice to improve the quality of the product No further backflow protection required for connection to the water supply ...

Page 12: ...e appliance in rooms where freezing temperatures may occur Frozen hoses may burst under pressure The reliability of the electronic control unit may be impaired at temperatures below freezing point Ensure that when the appliance is installed it is easily accessible for an engineer in the event of a breakdown With the appliance installed adjust all four feet using the transit bolt spanner provided t...

Page 13: ...transit bolts use the spanner included to fully loosen all transit bolts by turning them counterclockwise Remove the bolt assemblies by wiggling them slightly while pulling them out Transit bolt Retainer 3 Install the hole caps Locate the hole caps included in the accessory pack or attached on the back Cap NOTE Save the bolt assemblies for future use To prevent damage to internal components Do not...

Page 14: ...level the appliance again NOTE You can obtain anti slip sheets from the LG Service Centre Wooden Floors Suspended Floors Wooden floors are particularly susceptible to vibration To prevent vibration we recommend you place rubber cups at least 15 mm thick of the each foot of the appliance secured to at least two floor beams with screws Rubber Cup If possible install the appliance in one of the corne...

Page 15: ... diagonally adjust the feet again NOTE Timber or suspended type flooring may contribute to excessive vibration and unbalance If the washing machine is installed on a raised platform it must be securely fastened in order to eliminate the risk of falling off Connecting the Water Supply Hose Water pressure must be between 0 1 MPa and 1 0 MPa 1 0 10 0 kgf cm2 Do not strip or crossthread when connectin...

Page 16: ...tap is too large to fit the adapter Guide plate 3 Push the adapter onto the end of the tap so that the rubber seal forms a watertight connection Tighten the four fixing screws 4 Push the supply hose vertically upwards so that the rubber seal within the hose can adhere completely to the tap and then tighten it by screwing it to the right Plate Supply hose Connecting One Touch Type Hose to Tap Witho...

Page 17: ...ap to flush out foreign substances dirt sand sawdust and etc in the water lines Let the water drain into a bucket and check the water temperature Connecting Hose to Appliance Attach the hot water line to the hot water supply on the back of the washer Attach the cold water line to the cold water supply on the back of the washer Cold water supply Hot water supply optional NOTE After completing conne...

Page 18: ...rotect the floor from damage due to water leakage If the drain hose is too long do not force it back into the appliance This will cause abnormal noise max 100 cm 100 cm 145 cm 105 cm When installing the drain hose to a sink secure it tightly with string Securing the drain hose correctly will protect the floor from damage due to water leakage max 100 cm max 100 cm Laundry tub Hose retainer Tie stra...

Page 19: ...propriate areas of the dispenser 3 Turn on the washing machine Press the Power button to turn on the washing machine 4 Choose the desired washing cycle Press the cycle button repeatedly or turn the cycle selector knob until the desired cycle is selected 5 Begin cycle Press the Start Pause button to begin the cycle The washing machine will agitate briefly without water to measure the weight of the ...

Page 20: ... Separate white fabrics from coloured fabrics Lint Lint producers Collectors Wash lint producers and lint collectors separately 3 Caring before loading Combine large and small items in a load Load large items first Large items should not be more than half the total wash load Do not wash single items This may cause an unbalanced load Add one or two similar items Check all pockets to make sure that ...

Page 21: ...f the clothes before choosing the detergent and water temperature When using the washing machine use designated detergent for each type of clothing only General powdered detergents for all types of fabric Powdered detergents for delicate fabric Liquid detergents for all types of fabric or designated detergents only for wool For better washing performance and whitening use detergent with the genera...

Page 22: ...o not pour fabric softener directly on the clothes Adding Water Softener A water softener such as anti limescale e g Calgon can be used to cut down on the use of detergent in extremely hard water areas Dispense according to the amount specified on the packaging First add detergent and then the water softener Use the quantity of detergent required for soft water Using Tablet 1 Open the door and put...

Page 23: ...illuminate The display shows estimate time remaining While the size of the load is being calculated automatically blinking or Detecting appears The RPM may differ depending on the models 1 2 3 Programme Knob Programmes are available according to the laundry type The lamp will light up to indicate the selected programme Options This allows you to select an additional programme and will light when s...

Page 24: ...eously Various kind of fabrics except special garments silk delicate sports wear dark clothes wool duvet curtains 40 C Cold to 40 C Allergy Care Helps to remove allergens such as house mites pollen and cat fur Cotton underwear pillow covers bed sheets baby wear 60 C 60 C to 95 C Duvet For large items such as bed covers pillows sofa covers etc Cotton bedding except special garments delicates wool s...

Page 25: ...ar blouse etc Delicate easily damaged laundry 20 C Cold to 40 C 3 0 kg Quick 30 Provides fast washing time for small loads and lightly soiled clothes Lightly soiled colour laundry Gentle Care For hand and machine washable delicate clothes such as washable wool lingerie dresses etc Use detergent for machine washable woolens Wool hand washable clothes delicate easily damaged laundry 20 C Cold to 30 ...

Page 26: ...ady to iron at the end of programme Rating Time 30 min You can change the drying time according to the maximum load Cotton towel 0 5 kg Time 60 min 1 5 kg Time 120 min 3 0 kg Set programme at Wash Cotton 60 C 1400 RPM and Dry Normal Eco for test in accordance with EN50229 First drying cycle load 5 0 kg F4J8JH P 0 9 W S F4J9JH P 0 9 T B 4 5 kg TWC1409H2E Second drying cycle load 5 5 kg F4J8JH P 0 9...

Page 27: ...sh Steam Eco Hybrid Delay End Rinse Dry Cotton Cotton Mix Easy Care Duvet Allergy Care Steam Refresh Sports Wear Gentle Care Delicate Direct Wear Wash Dry Quick 30 This option is automatically included in the cycle and can not be deleted ...

Page 28: ...rating Data Programme Max RPM Cotton 1400 Cotton 1400 Mix 1400 Easy Care 1000 Duvet 1000 Allergy Care 1400 Steam Refresh Sports Wear 800 Gentle Care 800 Delicate 800 Direct Wear 1000 Wash Dry 1400 Quick 30 1400 ...

Page 29: ...he Power button 2 Select a washing programme 3 Press the Pre Wash button for three seconds 4 Press the Start Pause button Steam Optional Steam Wash features enhanced washing performance with low energy consumption Steam Softener sprays steam after a spinning cycle to reduce creases and make the laundry fluffy 1 Press the Power button 2 For Steam Wash option select steam programmes 3 Press the Stea...

Page 30: ...ed or removed after the washing programme is started 1 Press the Add Item button when the LED is turned on 2 Add or remove laundry 3 Close the door and Press the Start Pause button NOTE For safety reasons the door remains locked when the water level or temperature is high It is not possible to add laundry during this time If the water temperature in the drum is high wait until it cools down CAUTIO...

Page 31: ...he washing machine as the clothing or washing machine may be hot Woolen Articles Do not tumble dry woolen articles Pull them to their original shape and dry them flat Woven and Loopknit Materials Some woven and loopknit materials may shrink by varying amounts depending on their quality Always stretch these materials out immediately after drying Permanent Press and Synthetics Do not overload your w...

Page 32: ...lock function You must deactivate child lock before you can access any other functions Unlocking the Control Panel Press and hold the Child Lock button for three seconds A beeper will sound and the remaining time for the current programme will reappear on the display Beep On Off 1 Press the Power button 2 Press the Start Pause button 3 Press and hold the Temp and Spin button simultaneously for 3 s...

Page 33: ...network connection If the appliance is having trouble connecting to the Wi Fi network it may be too far from the router Purchase a Wi Fi repeater range extender to improve the Wi Fi signal strength The Wi Fi connection may not connect or may be interrupted because of the home network environment The network connection may not work properly depending on the Internet service provider The surrounding...

Page 34: ...ach This function shows how many cycles remain before It is time to run the Tub Clean cycle Energy Monitoring Check the energy consupmtion of the recently used cycles and monthly average Smart Diagnosis This function provides useful information for diagnosing and solving issues with the appliance based on the pattern of use Settings Various functions are available Push Alert Turn on the Push Alert...

Page 35: ...isable Remote Start When the Remote Start is activated press and hold Remote Start button for 3 seconds Download Cycle Download new and special cycles that are not included in the basic cycles on the appliance Appliances that have been successfully registered can download a variety of specialty cycles specific to the appliance Only one cycle can be stored on the appliance at a time Once cycle down...

Page 36: ...es with the or logo Use this function if you need an accurate diagnosis by an LG Electronics customer information centre when the appliance malfunctions or fails Smart Diagnosis can not be activated unless the appliance is connected to power If the appliance is unable to turn on then troubleshooting must be done without using Smart Diagnosis Using Smart Diagnosis Smart Diagnosis Through the Custom...

Page 37: ...et an accurate recording of the data you may be asked to try again 5 Once the countdown is over and the tones have stopped resume your conversation with the call centre agent who will then be able to assist you using the information transmitted for analysis NOTE The Smart Diagnosis function depends on the local call quality The communication performance will improve and you can receive better serv...

Page 38: ...t press the surface or the display with sharp objects Cleaning the Interior Use a towel or soft cloth to wipe around the washing machine door opening and door glass Always remove items from the washing machine as soon as the cycle is complete Leaving damp items in the washing machine can cause wrinkling colour transfer and odour Run the Tub Clean programme once a month or more often if needed to r...

Page 39: ...ying or opening the door in an emergency 1 Open the cover cap and pull out the hose 2 Unplug the drain plug and open the filter by turning it to the left 1 2 Container to collect the drained water 3 Remove any extraneous matter from the pump filter 4 After cleaning turn the pump filter and insert the drain plug 5 Close the cover cap CAUTION First drain using the drain hose and then open the pump f...

Page 40: ...inserts to the proper compartments and replace the drawer Tub Clean Optional Tub Clean is a special programme to clean the inside of the washing machine A higher water level is used in this programme at higher spin speed Perform this programme regularly 1 Remove any clothing or items from the washing machine and close the door 2 Open the dispenser drawer and add anti limescale e g Calgon to the ma...

Page 41: ...ide the hose completely Drain hose CAUTION When the drain hose is installed in a curved shape the inner hose may freeze After closing the tap disconnect the cold supply hose from the tap and remove water while keeping the hose facing downwards Supply hose Check for Freezing If water does not drain when opening the hose plug used for removal of residual water check the drainage unit Drain plug Cove...

Page 42: ...ce is not melted completely Wait more When water is removed completely from the drum close the hose plug used for removal of residual water choose a washing programme and press the Start Pause button Drain hose Detergent drawer NOTE Check that water is coming into the detergent drawer while rinsing and water is draining through the drain hose while spinning When water supply problems occur take th...

Page 43: ... tub support been removed If not removed during installation refer to Installation guide for removing transit bolts Are all the feet resting firmly on the ground Make sure the washing machine is level and tighten the lock nuts up towards the base of the appliance Have you ever laid down the appliance when moving or installing it Please contact the customer information center Water leaks Supply hos...

Page 44: ...proper spinning Door does not open Once washing machine has started the door cannot be opened for safety reasons Check if the Door Lock icon is illuminated You can safely open the door after the Door Lock icon turns off Wash cycle time delayed If an imbalance is detected or if the suds removing programme is on the wash time will increase This is normal The time remaining shown in the display is on...

Page 45: ... with hot air Dryer model only The odor will disappear after a short while Your home appliance and smartphone is not connected to the Wi Fi network The password for the Wi Fi that you are trying to connect to is incorrect Find the Wi Fi network connected to your smartphone and remove it then register your appliance on LG SmartThinQ Mobile data for your smartphone is turned on Turn off the Mobile d...

Page 46: ...on the model Use the aqua stop supply hose Load is too small Add 1 or 2 similar items to help balance the load Load is out of balance Add 1 or 2 similar items to help balance the load The appliance has an imbalance detection and correction system If individual heavy articles are loaded e g bath mat bath robe etc this system may stop spinning or even interrupt the spin cycle altogether Rearrange lo...

Page 47: ...r overfills due to the faulty water valve Close the water tap Unplug the power plug Call for service Malfunction of water level sensor Close the water tap Unplug the power plug Call for service Over load in motor Allow the washing machine to stand for 30 minutes to allow the motor to cool then restart the cycle Is supply drain hose or drain pump frozen Supply warm water into the drum and unfreeze ...

Page 48: ...ng codes commercial or industrial use or use of accessories components or consumable cleaning products that are not approved by LG Damage caused by transportation and handling including scratches dents chips and or other damage to the finish of your product unless such damage results from defects in materials or workmanship Damage or missing items to any display open box discounted or refurbished ...

Page 49: ...not coming because water inlet valve filters are clogged or water supply hoses are kinked Inlet Filter Clean the inlet valve filter or reinstall the water supply hoses Water is not coming because too much detergent use Dispenser Clean the detergent disperser drawer Laundry is hot or warm after finished washing because the supply hoses are installed in reverse Cold Water supply Hot Water supply Col...

Page 50: ...ps to deliver pick up install the product or for instruction on product use The removal and reinstallation of the product Level The warranty covers manufacturing defects only Service resulting from improper Installation is not covered If all screws are not installed properly it may cause excessive vibration Pedestal model only Install 4 screws at each corner Total 16EA Water hammering banging nois...

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