24
SMART FUNCTIONS
EN
Using LG SmartThinQ
Application
Things to check before using LG
SmartThinQ
•
For appliances with the
or
logo
1
Check the distance between the appliance
and the wireless router (Wi-Fi network).
•
If the distance between the appliance and
the wireless router is too far, the signal
strength becomes weak. It may take a
long time to register or installation may
fail.
2
Turn off the
Mobile data
or
Cellular Data
on your smartphone.
•
For iPhones, turn data off by going to
Settings
→
Cellular
→
Cellular Data
.
3
Connect your smartphone to the wireless
router.
NOTE
•
To verify the Wi-Fi connection, check that
Wi-Fi
icon on the control panel is lit.
•
The appliance supports 2.4 GHz Wi-Fi
networks only. To check your network
frequency, contact your Internet service
provider or refer to your wireless router
manual.
•
LG SmartThinQ is not responsible for any
network connection problems or any faults,
malfunctions, or errors caused by network
connection.
•
If the appliance is having trouble connecting to
the Wi-Fi network, it may be too far from the
router. Purchase a Wi-Fi repeater (range
extender) to improve the Wi-Fi signal strength.
•
The Wi-Fi connection may not connect or may
be interrupted because of the home network
environment.
•
The network connection may not work
properly depending on the Internet service
provider.
•
The surrounding wireless environment can
make the wireless network service run slowly.
•
The appliance cannot be registered due to
problems with the wireless signal
transmission. Unplug the appliance and wait
about a minute before trying again.
•
If the firewall on your wireless router is
enabled, disable the firewall or add an
exception to it.
•
The wireless network name (SSID) should be
a combination of English letters and numbers.
(Do not use special characters.)
•
Smartphone user interface (UI) may vary
depending on the mobile operating system
(OS) and the manufacturer.
•
If the security protocol of the router is set to
WEP
, you may fail to set up the network.
Please change it to other security protocols
(
WPA2
is recommended) and register the
product again.
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