25
EN
SMART FUNCTIONS
Using LG SmartThinQ
Application
Things to check before using LG
SmartThinQ
For appliances with the
a
or
b
logo
1
Check the distance between the appliance
and the wireless router (Wi-Fi network).
•
If the distance between the appliance and
the wireless router is too far, the signal
strength becomes weak. It may take a long
time to register or installation may fail.
2
Turn off the
Mobile data
or
Cellular Data
on
your smartphone.
•
For iPhones, turn data off by going to
Settings
→
Cellular
→
Cellular Data
.
3
Connect your smartphone to the wireless
router.
NOTE
•
To verify the Wi-Fi connection, check that
Wi-Fi
f
icon on the control panel is lit.
•
The appliance supports 2.4 GHz Wi-Fi networks
only. To check your network frequency, contact
your Internet service provider or refer to your
wireless router manual.
•
LG SmartThinQ is not responsible for any
network connection problems or any faults,
malfunctions, or errors caused by network
connection.
•
If the appliance is having trouble connecting
to the Wi-Fi network, it may be too far from
the router. Purchase a Wi-Fi repeater (range
extender) to improve the Wi-Fi signal strength.
•
The Wi-Fi connection may not connect or may
be interrupted because of the home network
environment.
•
The network connection may not work properly
depending on the Internet service provider.
•
The surrounding wireless environment can
make the wireless network service run slowly.
•
The appliance cannot be registered due to
problems with the wireless signal transmission.
Unplug the appliance and wait about a minute
before trying again.
•
If the firewall on your wireless router is enabled,
disable the firewall or add an exception to it.
•
The wireless network name (SSID) should be a
combination of English letters and numbers. (Do
not use special characters.)
•
Smartphone user interface (UI) may vary
depending on the mobile operating system (OS)
and the manufacturer.
•
If the security protocol of the router is set to
WEP
, you may fail to set up the network. Please
change it to other security protocols (
WPA2
is
recommended) and register the product again.
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