3. CIC_FAQ
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Only for training and service purposes
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Question
Answer
In the status that the customer turn on both
Wifi and 3G data service, which one have higher
priority?
Wifi service have higher priority than 3G data
service when both of them are available at the
same time.
How to obtain the Wifi MAC address?
[How to check MAC address]
From Homescreen->Menu->Setting->About
phone ->Status->Wifi MAC address.
How to check the wifi when the customer can’t
access internet
from the AP(Access point)?
1. In case of DHCP IP
AP has a limitation of IP allocation. It’s possibility
AP can’t allocate the IP address anymore due to
capacity.
Hence, try to access the AP again after resetting
AP.
If possbile, pls, update the F/W of AP.
. In case of static IP
1) After setting the IP by the customer, User
should have to save it.
[How to do]
From Homescreen-> Menu->Setting->Wiress
& network settings->Wifi setting->Menu-
>advanced->Check “Use static IP”
) Input all information.
- IP address / Gateway / Netmask / DNS 1 / DNS
Supported protocol for Wifi?
80.11 b/g
Wifi-hot spot can be supported?
[How to do]
From Home screen -> Menu --> Settings -->
Wireless & networks --> Portable hotspot ->
Turn on “Portable Wi-Fi hotspot” --> Go into
“Portable Wi-Fi hotspot” --> Go into “Configure
Wi-Fi hotspot” --> Setup Network SSID / Security
/ Password
3.10 Wi-Fi
