LG GSBV70DSTF Page 34 Owner'S Manual Download

Page: 34 / 44

TROUBLESHOOTING

TROUBLESHOOTING

Before Calling for Service

Ice & Water

Symptoms

Possible Cause & Solution

The automatic

icemaker does not

produce ice or

produces a small

amount of ice.

Did you install the appliance recently?

• The ice maker produces ice normally when approximately 48 hours have

passed after the appliance is installed.

• If the fridge compartment temperature is too cold, the water filter can

freeze and block the water flow to the ice maker.

Did you connect the water supply pipe to the appliance and open the

supply valve?

• Connect the water supply pipe to the appliance and open the supply valve

completely.

Is the water supply hose bent?

• If the water supply hose is bent, the water flow could be compromised.

Have you dispensed a large amount of ice recently?

• It takes approximately 24 hours to produce more ice in the automatic

icemaker. Please wait.

Did you set the ice maker switch or the automatic icemaker button on

the control panel to ON?

• Press I on the automatic icemaker switch or set

for the automatic

icemaker button on the control panel. (For more details on how to use, visit

LG Electronics website or use your smart device.)

Is the temperature of the freezer compartment set too high?

• If the set temperature is too warm, ice will be produced slowly or not at all.

Set the Freezer temperature to -18 °C for normal operation of the

automatic icemaker.

Have you been opening the appliance door frequently?

• If you open the appliance door frequently, cold air will escape, lowering

the speed of ice production. Do not open and close the appliance door

frequently.

Is the appliance door completely closed?

• If the appliance door is not completely closed, the temperature of the

freezer compartment will increase, slowing down the ice production

speed. Close the appliance door completely.

Ice is not dispensed.

Unable to hear the sound of ice coming out?

• In the control panel, select the modes for cubed ice and crushed ice

alternately to dispense the ice.

Summary of Contents for GSBV70DSTF

Page 1: ...refully This will simplify installation and ensure that the product is installed correctly and safely Leave these instructions near the product after installation for future reference ENGLISH MFL71798808 Rev 01_030322 www lg com Copyright 2021 2022 LG Electronics Inc All Rights Reserved ...

Page 2: ...ING FOR THE ENVIRONMENT 12 INSTALLATION Before Installation 13 Removing the Fridge and Freezer Door 14 Levelling and Door Alignment 15 Turning on the Power 17 Moving the Appliance for Relocation 17 OPERATION Before Use 18 Product Features 20 Control Panel 23 InstaView 24 Door in Door 25 Drawer 25 Shelf 26 Icemaker 26 Door Basket 27 SMART FUNCTIONS LG ThinQ Application 29 Smart Diagnosis 31 MAINTEN...

Page 3: ...Before Calling for Service 34 ...

Page 4: ...can be used by children aged from 8 years and above and persons with reduced physical sensory or mental capabilities or lack of experience and knowledge if they have been given supervision or instruction concerning use of the appliance in a safe way and understand the hazards involved Children shall not play with the This symbol is displayed to indicate matters and operations that can cause risk R...

Page 5: ...houses and by clients in hotels motels and other residential type environments bed and breakfast type environments catering and similar non retail applications This refrigerating appliance is not intended to be used as a built in appliance This appliance contains a small amount of isobutane refrigerant R600a but it is also combustible When transporting and installing the appliance care should be t...

Page 6: ...mechanical devices or other means to accelerate the defrosting process Do not use a hair drier to dry the inside of the appliance or place a candle inside to remove the odours Do not use electrical appliances inside the refrigerator Make sure not to get a body part such as a hand or foot stuck while moving the appliance Disconnect the power cord before cleaning the appliance interior or exterior D...

Page 7: ...y two or more people holding the appliance securely Install the appliance on a firm and level floor Do not install the appliance in a damp and dusty place Do not install or store the appliance in any outdoor area or any area that is subject to weathering conditions such as direct sunlight wind rain or temperatures below freezing Do not place the appliance in direct sunlight or expose it to the hea...

Page 8: ...ble mounted The appliance should be connected to a dedicated power line which is separately fused Do not use a multi socket outlet which is not properly grounded portable In case of using a properly grounded multi socket outlet portable use the multi socket outlet with the current capacity of the power cord rating or higher and use the multi socket outlet only for the appliance Dispose of all pack...

Page 9: ...ide the appliance can cause suffocation Do not put animals such as pets into the appliance Do not place heavy or fragile objects containers filled with liquid combustible substances flammable objects such as candles lamps etc or heating devices such as stoves heaters etc on the appliance Do not place any electronic appliance such as heater and mobile phone inside the appliance If there is a gas le...

Page 10: ... circuit is fully efficient Operation Do not touch frozen food or the metal parts in the freezer compartment with wet or damp hands It may cause frostbite Do not place glass containers bottles or cans especially those containing carbonated drinks in the freezer compartment shelves or ice bin that will be exposed to temperatures below freezing The tempered glass on the front side of the appliance d...

Page 11: ...e door or door in door Maintenance This appliance is equipped with maintenance free LED interior light Do not remove cover or LED lamp in any attempt to repair or change it Contact an LG Electronics customer information centre Do not clean glass shelves or covers with warm water when they are cold They may shatter if exposed to sudden temperature changes Do not insert the shelves upside down The s...

Page 12: ...ance will help prevent potential negative consequences for the environment and human health Your old appliance may contain reusable parts that could be used to repair other products and other valuable materials that can be recycled to conserve limited resources You can take your appliance either to the shop where you purchased the product or contact your local government waste office for details o...

Page 13: ...ance to determine which type your appliance is Ambient Temperature The appliance is designed to operate within a limited range of ambient temperatures depending on the climate zone The internal temperatures could be affected by the location of the appliance the ambient temperature the frequency of door opening and so on The climate class can be found on the rating label Australia India Kenya Argen...

Page 14: ...ay result in death fire or electric shock Removing the Freezer Door 1 Remove the screw from the hinge cover at the top of the appliance Lift the hook located at the bottom of the front side of the cover with a flat head screwdriver 2 Disconnect all wire harnesses a Unscrew the ground wire b 3 Rotate the hinge lever e counterclockwise Lift the top hinge d free of the hinge lever latch c CAUTION Whe...

Page 15: ...at two or more people carry out the door removal and refitting 3 Lift the fridge door until it is free of the bottom hinge assembly CAUTION Place the door on a non scratching surface with the inner side facing up Refitting the Fridge and Freezer Door Refit the doors in the reverse sequence of their removal once the appliance has been passed through all access doors CAUTION Install the fridge door ...

Page 16: ...oors may not be possible when the floor is not leveled or is of weak or poor construction The refrigerator is heavy and should be installed on a rigid and solid surface Some timber flooring may cause levelling difficulties if it flexes excessively Door Alignment for Freezer and Fridge Door If the door of the appliance is not level adjust the difference in the height of appliance door 1 Open the do...

Page 17: ...d or plug to the outlet wait 3 or 4 hours before you put food into the appliance If you add food before the appliance has cooled completely your food may spoil To turn off the appliance disconnect the power plug from the socket outlet Moving the Appliance for Relocation Preparing for Relocation 1 Remove all food from inside the appliance 2 Pull the power plug out insert and fix it into the power p...

Page 18: ...zer door is open for a long time or opens very frequently When the power goes out for a long period of time When larger amounts of hot food are placed into the freezer Turning off the Alarm Press the Freezer button until the alarm stops ringing Failure Detection The appliance can automatically detect problems during the operation NOTE If a problem is detected the appliance may not operate and an e...

Page 19: ...much hot food is placed inside the internal temperature of the appliance can increase and negatively affect other foods stored in the appliance If you set an excessively low temperature for food it may become frozen Do not set a temperature lower than the required temperature for the food to be stored correctly If there are chill compartments in the appliance do not store vegetables and fruits wit...

Page 20: ...rior 1 This feature is only available on some models a Door in Door 1 This is a convenient storage area for frequently used items that require easy access b Door in Door Lever 1 Opens Door in Door c InstaView Door in Door 1 The InstaView Door in Door compartment allows for easy access to commonly used food items ...

Page 21: ... ENGLISH Interior 1 This feature is only available on some models Door in Door Model InstaView Door in Door Model a LED Lamp The LED lamps inside the appliance light up when you open the door b Temperature Sensor 1 ...

Page 22: ...s and fresh foods Stores the foods with higher moisture content at the front of the shelf The shelf height can be adjusted by inserting the shelf in another groove of different height The actual number of shelves will differ from model to model h Bottle Rack 1 Stores containers and tall bottles using the bottle rack CAUTION Do not store short bottles or containers The items may fall and cause an i...

Page 23: ...ailable on some models a Fridge Press this button repeatedly to select a desired temperature between 1 C and 7 C The default fridge temperature is 3 C NOTE The actual inner temperature varies depending on the food status as the indicated setting temperature is a target temperature not actual temperature within the appliance b Freezer Press this button repeatedly to select a desired temperature bet...

Page 24: ...ivated To disable the function press and hold the Lock button for 3 seconds until the indicator light turns off and the function is deactivated NOTE For optimal food preservation increasing or decreasing 1 C from the default temperature is recommended for each compartment The displayed temperature is the target temperature and not the actual temperature inside the appliance The actual temperature ...

Page 25: ...rs near the refrigerator Clean the glass door with a dry cloth To remove stubborn stains slightly moisten a clean cloth with lukewarm water or a glass cleaner Do not spray glass cleaner directly at the glass door Door in Door This feature is only available on some models Using the Door in Door Pull the lever at the bottom of the door upwards until the door in door opens There is plenty of storage ...

Page 26: ...ft the shelf straight up 2 Pull the shelf out 3 Mount them in the reverse order of the removal process CAUTION Glass shelves are heavy Use special care when removing them Do not clean glass shelves with warm water while they are cold Shelves may break if exposed to sudden temperature changes or impact Make sure that shelves are level from one side to the other Failure to do so may result in the sh...

Page 27: ...ce tray and pull it out 2 Fill the ice tray with potable water up to the water line 3 Place the ice tray back to its position carefully 4 Rotate the icemaker handle clockwisely 5 Lift and remover the ice storage bin slightly Icemaker Type B 1 1 Fill the ice tray with potable waterand place it in the freezer compartment 2 After the water is frozen hold theice tray at its ends and twist gently NOTE ...

Page 28: ...28 OPERATION 2 Refit the door baskets in the reverse order of the removal process ...

Page 29: ...oo far the signal strength becomes weak It may take a long time to register or installation may fail 2 Turn off the Mobile data or Cellular Data on your smartphone 3 Connect your smartphone to the wireless router NOTE To verify the Wi Fi connection check that the Wi Fi indicator on the control panel is lit The appliance supports 2 4 GHz Wi Fi networks only To check your network frequency contact y...

Page 30: ...ication and follow the instructions in the application to register the appliance Re registering the Appliance or Registering Another User Press and hold the Wi Fi button for 3 seconds to temporarily turn it off Run the LG ThinQ application and follow the instructions in the application to register the appliance NOTE To disable the Wi Fi function press and hold the Wi Fi button for 3 seconds The Wi...

Page 31: ...nnection local app store policy or app unavailability The feature may be subject to change without prior notice and may have a different form depending on where you are located Using LG ThinQ to Diagnose Issues If you experience a problem with your Wi Fi equipped appliance it can transmit troubleshooting data to a smartphone using the LG ThinQ application Launch the LG ThinQ application and select...

Page 32: ...or the appliance exterior use a clean sponge or soft cloth and a mild detergent in warm water Do not use abrasive or harsh cleaners Dry thoroughly with a soft cloth Do not use contaminated cloths when cleaning the stainless steel doors Always use a dedicated cloth and wipe in the same direction as the grain This helps reduce surface staining and tarnishing Cleaning the Interior When removing a she...

Page 33: ...ridge drawer 2 Unscrew the screw at the air filter 3 Press on the hooks at the air filter and then take it out 4 Dry the air filter by using a hair dryer or by leaving it in the sunlight A natural palm wood powder is used for the air filter to increase deodorizing performance Even if it falls off it is not harmful Wipe it off with a towel or cloth ...

Page 34: ...ice maker switch or the automatic icemaker button on the control panel to ON Press I on the automatic icemaker switch or set ON for the automatic icemaker button on the control panel For more details on how to use visit LG Electronics website or use your smart device Is the temperature of the freezer compartment set too high If the set temperature is too warm ice will be produced slowly or not at ...

Page 35: ...of water different when comparing it with the taste of water from the previous water purifier Has the purified water or cold water not been used for an extended period of time Has it been a long time since you installed and replaced the filter If an expired filter is used the purification performance may decline It is recommended to replace the filter according to the filter replacement period Hav...

Page 36: ...to a colder setting Is the appliance in direct sunlight or is it near a heat generating object such as cooking oven or heater Check the installation area and reinstall it away from heat generating objects Did you store hot food without cooling it first Cool the hot food first before putting it in the fridge or freezer compartment Did you put in too much food Maintain an appropriate space between f...

Page 37: ...od first before putting it in the fridge or freezer compartment Is the air entry or exit of the freezer compartment blocked Make sure that air entry or exit is not blocked so that the air can circulate inside Is the freezer compartment overfilled Maintain an appropriate space between items Frost or condensation has formed inside or outside the appliance Did you open and close the appliance door fr...

Page 38: ...closed Close the door gently It is difficult to open the appliance door Did you open the door right after you closed it If you try to open the appliance door within one minute after you closed it you may have difficulties because of the pressure inside the appliance Try to open the appliance door again in a few minutes so that the internal pressure stabilizes The inside lamp in the appliance does ...

Page 39: ... weak or uneven or levelling legs need to be adjusted See the Door Alignment section Appliance with linear compressor was moved while operating Normal operation If the compressor does not stop rattling after three minutes turn the power to the appliance off and then on again Whooshing noises Evaporator fan motor is circulating air through the fridge and freezer compartments Normal Operation Air is...

Page 40: ...L database Keep the energy label for reference and all other documents supplied with the appliance valid from 1st March 2021 Symptoms Possible Cause Solution Your home appliance and smartphone are not connected to the Wi Fi network The password for the Wi Fi that you are trying to connect to is incorrect Find the Wi Fi network connected to your smartphone and remove it then register your appliance...

Page 41: ...41 TROUBLESHOOTING ENGLISH The model name can be found on the rating label of the appliance This product contains a light source of energy efficiency class G ...

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