LG GF-B6012MC Page 35 Owner'S Manual Download

Page: 35 / 40

TROUBLESHOOTING

ENGLISH

TROUBLESHOOTING

Before Calling for Service

Cooling

Symptoms

Possible Cause & Solution

There is no

refrigeration or

freezing.

Is there a power interruption?

• Check the power of other appliances.

Check the power of other appliances.

• Plug the power plug in the outlet properly.

A fuse in your home may be blown or the circuit breaker tripped. Or the

appliance is connected to a GFCI (Ground Fault Circuit Interrupter)

outlet, and the outlet's circuit breaker has tripped.

• Check the main electrical box and replace the fuse or reset the circuit

breaker. Do not increase fuse capacity. If the problem is a circuit overload,

have it corrected by a qualified electrician.

• Reset the circuit breaker on the GFCI. If the problem persists, contact an

electrician.

There is poor

refrigeration or

freezing.

Is the fridge or freezer temperature set to its warmest setting?

• Set the fridge or freezer temperature to a colder setting.

Is the appliance in direct sunlight, or is it near a heat generating object

such as cooking oven or heater?

• Check the installation area and reinstall it away from heat generating

objects.

Did you store hot food without cooling it first?

• Cool the hot food first before putting it in the fridge or freezer

compartment.

Did you put in too much food?

• Maintain an appropriate space between food.

Are the appliance doors completely closed?

• Completely close the door and make sure that stored food is not

obstructing in the door.

Is there enough space around the appliance?

• Adjust the installation position to make enough space around the

appliance.

The appliance contains

a bad smell.

Is the fridge or freezer temperature set to 'Warm'?

• Set the fridge or freezer temperature to a colder setting.

Summary of Contents for GF-B6012MC

Page 1: ...s will simplify installation and ensure that the product is installed correctly and safely Leave these instructions near the product after installation for future reference ENGLISH GF Q6011MC GF B6012MC MFL71667921 Rev 02_020922 www lg com Copyright 2021 2022 LG Electronics Inc All Rights Reserved ...

Page 2: ...ALLATION Before Installation 11 Removing the Fridge and Freezer Door 12 Levelling and Door Alignment 13 Turning on the Power 15 Moving the Appliance for Relocation 16 OPERATION Before Use 17 Product Features 19 Control Panel 23 InstaView 24 Door in Door 24 Extra Space 26 Drawer 26 Shelf 27 Icemaker 28 Door Basket 29 SMART FUNCTIONS LG ThinQ Application 31 Smart Diagnosis 33 MAINTENANCE Cleaning 34...

Page 3: ...following Technical Safety This appliance is not intended for use by persons including children with reduced physical sensory or mental capabilities or lack of experience and knowledge unless they have been given supervision or instruction concerning use of the appliance by a person This symbol is displayed to indicate matters and operations that can cause risk Read the part with this symbol caref...

Page 4: ...rant and insulation blowing gas used in the appliance require special disposal procedures Consult with service agent or a similarly qualified person before disposing of them Do not damage the refrigerant circuit If the power cord is damaged or the hole of the outlet socket is loose do not use the power cord and contact an authorized service centre Do not locate multiple portable outlet sockets or ...

Page 5: ...d abrasive etc over the interior or exterior of the appliance to clean it Do not clean the appliance with brushes cloths or sponges with rough surfaces or which are made of metallic material Only qualified service personnel from LG Electronics service centre should disassemble repair or modify the appliance Contact an LG Electronics customer information centre if you move and install the appliance...

Page 6: ... a place where it is easy to unplug the power plug of the appliance Be careful not to let the appliance door fall during assembly or disassembly Be careful not to pinch crush or damage the power cable during assembly or disassembly of the appliance door Be careful not to point the power plug up or let the appliance lean against the power plug Do not connect a plug adapter or other accessories to t...

Page 7: ... appliance Operation Do not use the appliance for any purpose storage of medical or experimental materials or shipping other than any domestic household food storage use If water penetrates electrical parts of the appliance disconnect power plug and contact an LG Electronics customer information centre Unplug the power plug during a severe thunderstorm or lightening or when not in use for a long p...

Page 8: ...pane natural gas etc do not touch the appliance or power plug and ventilate the area immediately This appliance uses a refrigerant gas isobutane R600a Although it uses a small amount of the gas it is still combustible gas Gas leakage during appliance transport installation or operation can cause fire explosion or injury if sparks are caused Do not use or store flammable or combustible substances e...

Page 9: ...ce door with excessive force If the hinge of the appliance door is damaged or operates improperly stop using the appliance and contact an authorized service centre Prevent animals from nibbling on the power cable or water hose Never eat frozen foods immediately after they have been taken out in the freezer compartment Make sure not to get a hand or foot stuck upon opening or closing the appliance ...

Page 10: ...10 SAFETY INSTRUCTIONS Dispose of the ice inside the ice bin in the freezer compartment during an extended power outage ...

Page 11: ...hin a limited range of ambient temperatures depending on the climate zone The internal temperatures could be affected by the location of the appliance the ambient temperature the frequency of door opening and so on The climate class can be found on the rating label Australia India Kenya Argentina NOTE The appliances rated from SN to T are intended to be used at an ambient temperature between 10 ºC...

Page 12: ...e the screws from the hinge cover at the top of the appliance Lift the hook not visible located at the bottom of the front side of the cover with a flat head screwdriver Removing the Left Right Fridge Door The number of wire harnesses may vary depending on the model 1 Disconnect all wire harnesses a 2 Rotate the hinge lever b clockwise Lift the top hinge c free of the hinge lever latch d CAUTION W...

Page 13: ... and Door Alignment Before Beginning When the appliance doors appear to be uneven follow the instructions below to align the doors NOTE The spanner may differ depending on the model You will be provided with either spanner type A or B Spanner Type A Spanner Type B Levelling the Appliance The appliance has two front levelling legs Adjust the legs to alter the tilt from front to back or side to side...

Page 14: ...ing it to the left 2 Use the spanner b to adjust the height by turning the adjustment hinge pin to the left or to the right CAUTION Do not adjust the height of the appliance door more than 3 mm 3 Use the spanner a to fasten the keeper nut by turning it to the right NOTE Levelling the doors may not be possible when the floor is not level or is of weak or poor construction The refrigerator is heavy ...

Page 15: ... insert only one C Clip with proper thickness If a C Clip is already inserted on the middle hinge remove the C Clip before inserting a new C Clip CAUTION The door is heavy To avoid injury use two or more people to lift and align the fridge door Small parts are a swallowing hazard for small children Keep C Clips out of the reach of children Turning on the Power Connecting the Appliance After instal...

Page 16: ... hook at the rear or on top of the appliance 3 Tape parts such as shelves and the door handle to prevent from falling off while moving the appliance 4 Move the appliance with more than two people carefully When transporting the appliance over a long distance keep the appliance upright 5 After installing the appliance connect the power plug into a mains outlet socket and switch it on ...

Page 17: ...f the power the repair technician from the our information centre may have difficulty finding the problem Suggestion for Energy Saving For the most efficient use of energy make sure that door bins drawers and shelves are assembled properly Ensure there is sufficient space between stored foods This allows cold air to be circulated evenly and lowers electricity bills Store hot food only after it has...

Page 18: ...d fruits with higher moisture content in the chill compartments as they may freeze due to the lower temperature In the event of a blackout call the electricity company and ask how long it is going to last You should avoid door openings while the power is off When the power supply gets back to normal check the condition of the food Maximum Freezing Capacity Express Freeze must be switched on for 2 ...

Page 19: ...del to model Exterior 1 This feature is only available on some models a Control Panel 1 Sets the fridge temperature and freezer temperature b InstaView Door in Door 1 The InstaView Door in Door compartment allows for easy access to frequently used food items c Door in Door Lever 1 Opens the Door in Door ...

Page 20: ...20 OPERATION Interior Two Star a 1 This feature is only available on some models Standard Door Model Door in Door Model ...

Page 21: ...es of refrigerated foods drinks and sauce containers e Door Mullion Prevents cold air from leaking from the appliance CAUTION To reduce the risk of scratching the door or breaking the center door mullion make sure that the door mullion is always folded in f In Out Basket 1 Stores cooking condiments If necessary the in out basket may be taken out separately g Tilting Fresh Basket 1 Stores fresh veg...

Page 22: ...esh for as long as possible m Extra Space 1 Stores small food items such as cheese and ham n LED Lamp The LED lamp on the bottom of the fridge door lights up when you open the freezer door o Icemaker Type A 1 This is where ice is manually produced and stored p Icemaker Type B 1 This is where ice is manually produced and stored q Freezer Door Basket Stores small packages of frozen food Do not store...

Page 23: ...tton repeatedly to select a desired temperature between 23 C and 15 C The default freezer temperature is 18 C c Express Freeze This function can quickly freeze a large amount of ice or frozen foods This function is enabled and disabled in turn each time you press the button This function automatically terminates after a specific period has passed d Wi Fi 1 This button allows the appliance to conne...

Page 24: ... in Door lets you see if you re running low on frequently used items like beverages and snacks without opening the fridge door 1 Knock twice on the glass to turn the LED light inside the Door in Door on or off 2 The LED light turns off automatically after ten seconds CAUTION Do not open the door of the appliance with the door in door open or do not open the door in door while the door of the appli...

Page 25: ...Basket Adjusting the moving basket allows taller food items to be stored more conveniently 1 To raise the moving basket hold the basket in the centre and push the basket up until it clicks into place 2 To lower the moving basket press up to release the levers at the side of the basket and lower the basket until it clicks into place CAUTION To avoid personal injury or damage to the basket or its co...

Page 26: ... store dairy snacks or other small items you want to keep especially cold It is also a handy place to defrost meat NOTE Be careful when handling and storing larger eggs They can break if the drawer is pushed in or pulled out while the cover is not completely closed Items can also freeze in the Extra Space compartments if the fridge compartment set temperatures are too cold Do not remove the transp...

Page 27: ...ms stored for longer periods Removing Refitting the Freezer Drawer 1 Open both freezer doors completely Pull out the freezer drawer to full extension and remove all of the contents 2 With the drawer fully extended lift up the front and pull the drawer out to remove it 3 Mount the freezer drawer in the reverse order of the removal process CAUTION The drawers are heavy Always use two hands when remo...

Page 28: ...cold Shelves may break if exposed to sudden temperature changes or impact Icemaker Before Using the Icemaker WARNING Fill with potable water only into icemaker or dispenser water tank NOTE The icemaker produces ice normally once approximately 48 hours have passed after the appliance is initially installed If half frozen ice is put into the ice storage bin it will cause the exiting ice cubes to lum...

Page 29: ...it with water to the water level line a 3 Refit the cover and place the filled water tank back into the easy icemaker 4 Rotate the knob on the easy icemaker clockwise 5 Lift the ice storage bin slightly and remove NOTE You can remove the icemaker or ice storage bin to create more space inside the freezer if you do not use it Door Basket Using the In Out Basket This feature is only available on som...

Page 30: ...d gently pull the basket 2 To close gently push the basket until a clicking sound is heard CAUTION To avoid damaging the drawer do not overload it or apply excessive force when opening or closing Do not allow children to hang from the basket when it is open or closed Removing Refitting the Door Basket 1 To remove the baskets simply lift the basket up and pull straight out 2 To refit the the basket...

Page 31: ...oo far the signal strength becomes weak It may take a long time to register or installation may fail 2 Turn off the Mobile data or Cellular Data on your smartphone 3 Connect your smartphone to the wireless router NOTE To verify the Wi Fi connection check that the Wi Fi indicator on the control panel is lit The appliance supports 2 4 GHz Wi Fi networks only To check your network frequency contact y...

Page 32: ...r Registering Another User Press and hold the Wi Fi button for 3 seconds to temporarily turn it off Run the LG ThinQ application and follow the instructions in the application to register the appliance NOTE To disable the Wi Fi function press and hold the Wi Fi button for 3 seconds The Wi Fi indicator will be turned off Wireless LAN Module Specifications Wireless function S W version V 1 0 For con...

Page 33: ...is feature in the menu Follow the instructions provided in the LG ThinQ application Using Audible Diagnosis to Diagnose Issues Follow the instructions below to use the audible diagnosis method Launch the LG ThinQ application and select the Smart Diagnosis feature in the menu Follow the instructions for audible diagnosis provided in the LG ThinQ application 1 Press the Lock button to activate the l...

Page 34: ...or the appliance exterior use a clean sponge or soft cloth and a mild detergent in warm water Do not use abrasive or harsh cleaners Dry thoroughly with a soft cloth Do not use contaminated cloths when cleaning the stainless steel doors Always use a dedicated cloth and wipe in the same direction as the grain This helps reduce surface staining and tarnishing Cleaning the Interior When removing a she...

Page 35: ... electrician There is poor refrigeration or freezing Is the fridge or freezer temperature set to its warmest setting Set the fridge or freezer temperature to a colder setting Is the appliance in direct sunlight or is it near a heat generating object such as cooking oven or heater Check the installation area and reinstall it away from heat generating objects Did you store hot food without cooling i...

Page 36: ...e temperature difference from the outside Wipe out the dampness with a dry cloth Did you put warm or moist food inside without sealing it in a container Store food in a covered or sealed container Frost has formed in the freezer compartment Doors may not be closed properly Check if the food item inside the appliance is blocking the door and make sure that the door is tightly closed Did you store h...

Page 37: ...sed tightly Is the appliance leaning forward Adjust the front feet to raise the front side slightly Were the shelves properly assembled Refit the shelves if needed Did you close the door with excessive force If you apply too much force or speed when closing the door it may remain briefly open before closing Make sure that you do not slam the door closed Close the door gently It is difficult to ope...

Page 38: ...g noises The defrost control will click when the automatic defrost cycle begins and ends The thermostat control or appliance control on some models will also click when cycling on and off Normal Operation Rattling noises Rattling noises may come from the flow of appliance the water line on the back of the unit for plumbed models only or items stored on top of or around the appliance Normal Operati...

Page 39: ...n register your appliance on LG ThinQ Mobile data for your smartphone is turned on Turn off the Mobile data of your smartphone and register the appliance using the Wi Fi network The wireless network name SSID is set incorrectly The wireless network name SSID should be a combination of English letters and numbers Do not use special characters The router frequency is not 2 4 GHz Only a 2 4 GHz route...

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