LG F4R5TGG Series Page 42 Owner'S Manual Download

Page: 42 / 48

TROUBLESHOOTING

Operation

Thumping sound

Heavy clothes may produce a thumping sound. This is usually normal.

• If the sound continues, the appliance is probably out of balance. Stop and

redistribute the clothes.

The clothes may be out of balance.

• Pause the programme and redistribute the clothes after the door unlocks.

Vibrating noise

Package materials are not removed.

• Remove package materials.

The clothes may be unevenly distributed in the drum.

• Pause the programme and redistribute the clothes after the door unlocks.

Not all levelling feet are resting firmly and evenly on the floor.

• See the

Levelling the Appliance

instruction to adjust the levelling of the

appliance.

Floor not rigid enough.

• Check if the floor is sold and does not flex. See the

Installation Place

Requirements

to select the proper location.

Symptoms

Possible Cause & Solution

Water is leaking.

House drain pipes are clogged.

• Unclog waste pipes. Contact plumber if necessary.

Leakage is caused by improper installation of drain hose or clogged

drain hose.

• Clean and straighten the drain hose. Check and clean the drain filter

regularly.

Drain pump filter cap is not fitted correctly.

• Refit the drain pump filter.

Appliance does not

operate.

Control panel has powered off due to inactivity.

• This is normal. Press the

Power

button to turn the appliance on.

Appliance is unplugged.

• Make sure that the cord is plugged securely into a working outlet.

Water supply is turned off.

• Turn the water supply tap completely.

Controls are not set properly.

• Make sure that the programme is correctly set. Close the door and press

the

Start/Pause

button.

Symptoms

Possible Cause & Solution

Summary of Contents for F4R5TGG Series

Page 1: ...lly This will simplify installation and ensure that the product is installed correctly and safely Leave these instructions near the product after installation for future reference ENGLISH F4R5TGG F4R5VGG MFL71682874 Rev 00_091322 www lg com Copyright 2022 LG Electronics Inc All Rights Reserved ...

Page 2: ...irements 11 Unpacking the Appliance 12 Levelling the Appliance 13 Connecting the Water Supply Hose 14 Installing the Drain Hose 15 OPERATION Operation Overview 17 Control Panel 18 Preparing the Wash Load 21 Adding Detergents and Softeners 21 Programme Table 24 Drying Programme 28 Extra Options and Functions 31 SMART FUNCTIONS LG ThinQ Application 34 Smart Diagnosis 36 MAINTENANCE Cleaning After Ev...

Page 3: ...nical Safety This appliance is not intended for use by persons including children with reduced physical sensory or mental capabilities or lack of experience and knowledge unless they have been given supervision or instruction concerning use of the appliance by a person responsible for their safety This symbol is displayed to indicate matters and operations that can cause risk Read the part with th...

Page 4: ...city for each washing programme may differ To get good wash results please refer to Programme Table in OPERATION chapter for further details Technical Safety for Using the Dryer Do not dry unwashed items in the appliance Items that have been soiled with substances such as cooking oil vegetable oil acetone alcohol petroleum kerosene spot removers turpentine waxes and wax removers should be washed i...

Page 5: ...pliance into multiple outlet sockets power boards or an extension power cable Do not modify the power plug provided with the appliance If it does not fit the power outlet have a proper outlet installed by a qualified electrician This appliance is equipped with a power cord having an equipment earthing grounding conductor earthing pin and a grounding power plug The power plug must be plugged into a...

Page 6: ...ve the appliance door open Children may hang on the door or crawl inside the appliance causing damage or injury Do not put in wash or dry articles that have been cleaned in washed in soaked in or spotted with combustible or explosive substances such as waxes wax removers oil paint gasoline degreasers drycleaning solvents kerosene petrol spot removers turpentine vegetable oil cooking oil acetone al...

Page 7: ...iance during the wash Make sure that drainage is working properly If water is not drained properly your floor may get flooded When the air temperature is high and the water temperature is low condensation may occur and thus wet the floor Wipe off dirt or dust on the contacts of the power plug Maintenance Disconnect the appliance from the power supply before cleaning the appliance Setting the contr...

Page 8: ...ance unplug it Cut off the cable directly behind the appliance to prevent misuse Dispose of all packaging materials such as plastic bags and styrofoam away from children The packaging materials can cause suffocation Cut off the power cord and remove the door before disposing of this appliance to avoid the danger of children or small animals getting trapped inside ...

Page 9: ...ance and specifications may change without notice to improve the quality of the appliance Front View a Control Panel b Detergent Dispenser Drawer c Drum d Door e Cover Cap f Drain Plug g Drain Pump Filter h Levelling Feet Rear View a Power Plug b Transit Bolts c Drain Hose ...

Page 10: ...n the model you purchased Specifications Dimension mm Cold Supply Hose 1 Spanner Caps for Covering Transit Bolt Holes 1 Elbow Bracket for Securing Drain Hose 1 Model F4R5TGG F4R5VGG Power Supply 220 240 V 50 Hz Product Weight 68 kg W 600 D 565 H 850 D 615 D 1100 W D D D H ...

Page 11: ...or To ensure sufficient clearance for water inlet hoses drain hose and airflow allow minimum clearances of at least 20 mm at the sides and 100 mm behind the appliance Be sure to allow for wall door or floor moldings that may increase the required clearances WARNING This appliance must only be used for domestic household purposes and should not be used in mobile applications Wooden Floors Suspended...

Page 12: ...lug is easily accessible Power outlet must be within 1 meter of either side of the appliance WARNING Repairs to the appliance must only be carried out by qualified personnel Repairs carried out by inexperienced persons may cause injury or serious malfunctioning Contact your local authorised LG repairer The power plug must be plugged into an appropriate outlet socket that is installed and grounded ...

Page 13: ...ld not move up and down at all check both directions If the appliance rocks when pushing the top plate of the appliance diagonally adjust the feet again Check whether the appliance is perfectly level after installation NOTE Timber or suspended type flooring may contribute to excessive vibration and unbalance Reinforcement or bracing of the timber floor may need to be considered to stop or reduce e...

Page 14: ...elling of the appliance will ensure long regular and reliable operation The appliance must be 100 horizontal and stand firmly in position on a hard flat floor It must not Seesaw across corners under the load Do not let the feet of the appliance get wet Failure to do so may cause vibration or noise Connecting the Water Supply Hose Note for Connection Water pressure must be between 50 kPa and 800 kP...

Page 15: ...o the water tap turn on the water tap to flush out foreign substances dirt sand sawdust and etc in the water lines Let the water drain into a bucket and check the water temperature Connecting the Hose to the Appliance Screw the supply hose to the water inlet valve on the back of the appliance Do not connect the hose to the hot water supply for models with one water inlet Connect to the cold water ...

Page 16: ...orrectly will protect the floor from damage due to water leakage If the drain hose is too long do not force it back into the appliance This will cause abnormal noise When installing the drain hose to a sink secure it tightly with string 105 cm ...

Page 17: ... 2 Add cleaning products or detergent and softener Add the proper amount of detergent to the detergent dispenser If desired add bleach or fabric softener to the appropriate areas of the dispenser 3 Turn on the appliance Press the Power button to turn on the appliance 4 Choose the desired cycle Press the cycle button repeatedly or turn the cycle selector knob until the desired cycle is selected Now...

Page 18: ...is used to start the wash cycle or pause the wash cycle If a temporary stop of the wash cycle is needed press this button d Extra Options and Functions To use the extra functions press and hold the corresponding button for 3 seconds The corresponding symbol lights up in the display This allows you to select an additional programmes and will light when selected Remote Start With the LG ThinQ app yo...

Page 19: ... the LEDs for the remaining stages will remain steady Once a stage is complete the LED will turn off If a cycle is paused the active stage LED will stop blinking b AI DD AI DD M provides the appropriate drum rotation actions after load sensing is completed M is activated when the Cotton Mixed Fabric and Easy Care programmes are selected and operated c Estimated Time Remaining When a washing progra...

Page 20: ...lights up when the control panel is locked except for the Power button g f lights up when the appliance is connected to Wi Fi network at home h w lights up when the remote control feature is activated i H lights up when the cycle starts and the door is locked Description ...

Page 21: ...bout the type of fabric and the maximum allowance of mechanical stress Checking the Clothes before Loading To help distribute the load evenly during spinning combine large and small items in a load Do not wash single small items Add 1 2 similar items to the load to prevent an out of balance load Check all pockets to make sure that they are empty Items such as nails hair clips matches pens coins an...

Page 22: ...dered detergent is suitable for all types of fabric For better washing results of white and pale garments use powdered detergent with bleach Detergent is flushed from the dispenser at the beginning of the wash cycle NOTE Do not let the detergent harden Doing so may lead to blockages poor rinse performance or odour Full load According to manufacturer s recommendation Part load 1 2 of the normal amo...

Page 23: ...k The softener should be diluted if the consistency is too thick so that it can flow easily Do not open the drawer when water is being supplied during the wash Solvents benzene etc must never be used Adding Detergent Tablets Detergent tablets can also be used when washing 1 Open the door and put detergent tablets into the drum before loading the clothes 2 Load the clothes into the drum and close t...

Page 24: ...ports wear dark clothes wool duvet curtains Easy Care 40 Cold to 60 Max Load 3 kg Description Washes clothes that do not need ironing after washing Use for Polyamide acrylic polyester Silent Wash 40 Cold to 60 Max Load 4 5 kg Description Washes clothes with less noise and vibration than other washing programmes Use for lightly soiled white cotton underwear Allergy Care 60 Max Load 3 kg Description...

Page 25: ...to 40 Max Load 2 kg Description Washes hand washable and machine washable delicate clothes such as washable wool lingerie dresses etc Use detergent for machine washable woolens Quick 30 20 Cold to 40 Max Load 2 kg Description Washes small loads of lightly soiled clothes for approximately 30 minutes Dry Only Rating Dry Description Uses the automatic programmes to dry most loads For most drying make...

Page 26: ...y Care Silent Wash Allergy Care Baby Steam Care Delicates Hand Wool Quick 30 Dry Only 1 Wash Dry 1 Programme Spin Speed Default Available Cotton 1400 rpm All Cotton 1400 rpm All Mixed Fabric 1000 rpm All Easy Care 1400 rpm All Silent Wash 800 rpm Up to 1000 rpm Allergy Care 1400 rpm All Baby Steam Care 1000 rpm Up to 1000 rpm Delicates 800 rpm Up to 800 rpm Hand Wool 800 rpm Up to 800 rpm ...

Page 27: ...ual maximum spin speed may vary depending on the load conditions The values above are rounded to the nearest hundred Quick 30 800 rpm All Dry Only 1000 1400 rpm Wash Dry 1400 rpm 1000 1400 rpm Programme Spin Speed Default Available ...

Page 28: ...se materials out immediately after drying Permanent Press and Synthetics Do not overload your appliance Take out permanent press articles as soon as the appliance stops to reduce wrinkles Baby Clothes and Night Gowns Always check the manufacturer s instructions Blankets and Duvets Check fabric care labels on blankets and duvets before using the drying programme Some blankets and duvets may shrink ...

Page 29: ...from the load before drying Using a Wash and Dry Function 1 Prepare the clothes and load the drum For consistently dry loads all articles in the load should be similar in material and thickness Do not overload the drum There should be enough room for clothes to tumble freely 2 Press the Power button 3 Select a wash programme 4 Add detergent 5 Press the Dry button repeatedly to toggle through the s...

Page 30: ...30 OPERATION NOTE If you select the programme you will be unable to select a dry programme If this occurs press the Power button twice to cycle the machine off and back on ...

Page 31: ...he Rinse button for adding rinse once Intensive This function is used to wash normal and heavily soiled clothes Press the Intensive button Follow the next steps to customize a washing programme 1 Prepare the clothes and load the drum 2 Press the Power button 3 Add detergent 4 Select a washing programme 5 Customize the washing programme Temp Spin Rinse and Intensive as necessary 6 Press the Start P...

Page 32: ...ry depending on the model purchased The delay time is the time to the end of the programme not the start The actual running time may vary due to water temperature clothes and other factors To cancel the function the Power button should be pressed Avoid using liquid detergent for this function Settings Child Lock Use this option to disable the controls This function can prevent children from changi...

Page 33: ...33 OPERATION ENGLISH Beep On Off This appliance plays a melody when it starts and stops Press and hold the Rinse and Dry buttons simultaneously for 3 seconds to deactivate activate this function ...

Page 34: ...energy consumption of the recently used cycles and monthly average Smart Diagnosis This function provides useful information for diagnosing and solving issues with the appliance based on the pattern of use Settings Allows you to set various options on the appliance and in the application Push Alert When the cycle is complete or the appliance has problems you have the option of receiving push notif...

Page 35: ...ID should be a combination of English letters and numbers Do not use special characters Smartphone user interface UI may vary depending on the mobile operating system OS and the manufacturer If the security protocol of the router is set to WEP you may fail to set up the network Please change it to other security protocols WPA2 is recommended and register the product again Installing the LG ThinQ A...

Page 36: ...The feature may be subject to change without prior notice and may have a different form depending on where you are located Using LG ThinQ to Diagnose Issues If you experience a problem with your Wi Fi equipped appliance it can transmit troubleshooting data to a smartphone using the LG ThinQ application Launch the LG ThinQ application and select the Smart Diagnosis feature in the menu Follow the in...

Page 37: ...e the appliance with a dry cloth to remove any moisture WARNING Leave the door open to dry inside of the appliance only if the children are supervised at home Cleaning the Exterior Proper care of your appliance can extend the service life Exterior Immediately wipe off any spills Wipe with a damp cloth and then again with a dry cloth ensuring there is no moisture in cabinet joints or crevices Do no...

Page 38: ...d at home Cleaning the Water Inlet Filter The water inlet filter collects lime or any sediment that may be in water that is supplied to the appliance Clean the inlet filter every six months or so or more often if the water is very hard or contains traces of limescale Turn off the water supply taps to the appliance if the appliance is to be left for a certain period of time e g holiday especially i...

Page 39: ...rgent and fabric softener can build up in the dispenser drawer Liquid detergents can remain under the dispenser drawer and not dispense completely Remove the drawer and inserts and check for build up of cleaning products once or twice a month 1 Remove the detergent dispenser drawer by pulling the drawer straight out until the drawer stops Then gently pull the drawer outward while pressing hard the...

Page 40: ...ater supply hose s are kinked Straighten hose or reinstall the water inlet hose The filter of the supply hose s are clogged Check and clean the inlet valve filter after turning off the taps and removing the hose connections to the washing machine UE UNBALANCE ERROR The appliance has a system which detects and corrects the unbalance of the appliance The clothes may be too wet at the end of the cycl...

Page 41: ...functions Close the water tap Unplug the power plug Call for service vs VIBRATION SENSOR ERROR Vibration sensor malfunctions Call for service FF FROZEN FAILURE Is supply drain hose or drain pump frozen Supply warm water into the drum in order to unfreeze the drain hose and the drain pump Cover the supply hose with wet and warm towel AE WATER LEAKAGE Water leaks Call for service PF POWER FAILURE Po...

Page 42: ...r is sold and does not flex See the Installation Place Requirements to select the proper location Symptoms Possible Cause Solution Water is leaking House drain pipes are clogged Unclog waste pipes Contact plumber if necessary Leakage is caused by improper installation of drain hose or clogged drain hose Clean and straighten the drain hose Check and clean the drain filter regularly Drain pump filte...

Page 43: ...uate Appliance is heating the water or making steam The drum may stop operating temporarily during certain cycles while water is safely heated to a set temperature Appliance stops for a few minutes and then restarts A motor protection device has been activated to prevent overheating of the motor This is normal If the motor protection device is activated the appliance will stop for a few minutes an...

Page 44: ...ut of balance Manually redistribute the load if articles have become tangled Cycle end is delayed Unbalance is detected or suds removing programme is on This is normal The time remaining shown on the display is only an estimated duration Actual time may vary Symptoms Possible Cause Solution Poor stain removal Previously set stains Articles that have been previously washed may have stains which hav...

Page 45: ...re reversed Hot water rinse can set wrinkles in garments Check the supply hose connections Spin speed may be too high Set the spin speed to suit the garment type Symptoms Possible Cause Solution Musty or mildewy odour in appliance Inside of drum is not cleaned properly Run the Tub Clean function regularly Odours can occur if the drain hose is not properly installed causing siphoning water flowing ...

Page 46: ...ected programme If necessary add a time dry programme The spin speed is too low Select the highest spin speed allowed for the wash programme A warm air comes out from the rear side of the appliance This appliance makes a warm air to dry the clothes This warm air dries the clothes and comes out from the rear side of the appliance Symptoms Possible Cause Solution Your home appliance and smartphone a...

Page 47: ...requency is supported Set the wireless router to 2 4 GHz and connect the appliance to the wireless router To check the router frequency check with your internet service provider or the router manufacturer The distance between the appliance and the router is too far If the distance between the appliance and the router is too far the signal may be weak and the connection may not be configured correc...

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