LG BP255 Owner'S Manual Download

Page: 45 / 62

5 Troubleshooting

Troubleshooting

Trouble

shoo

ting

Troubleshooting

General

Issue

Cause & Solution

The unit does not work
properly.

Turn off the power of this unit and the connected external device (TV,
Woofer, DVD-player, Amplifier, etc.) and turn it on again.

Disconnect the power cord of this unit and the connected external
device (TV, Woofer, DVD-player, Amplifier, etc.) and then try
connecting again.

The power does not turn on.

Plug the power cord into the wall outlet securely.

Be sure that the AC adaptor is connected to the unit securely.

The unit does not start
playback.

Insert a playable disc. (Check the disc type, color system, and regional
code.)

Place the disc with the playback side down.

Place the disc on the disc tray correctly inside the guide.

Clean the disc.

Cancel the Rating function or change the rating level.

The connected USB storage
device is not recognized.

Try using a different USB cable, some USB cables may not support
enough current for normal USB operation.

If you use a USB extension cable or USB HUB, the USB devices may
not be recognized.

A USB device which requires additional program installation when
you have connected it to a computer is not supported.

This unit supports only USB Flash Drive and USB External HDD with
FAT32 or NTFS format.

The angle cannot be changed.

Multi-angles are not recorded on the DVD Video being played.

Cannot play video, photo or
audio files.

The files are not recorded in a format that the unit can play.

The unit does not support the codec of the video file.

The remote control does not
work properly.

The remote control is not pointed at the remote sensor of the unit.

The remote control is too far from the unit.

There is an obstacle in the path of the remote control and the unit.

The batteries in the remote control are exhausted.

The unit is plugged in, but the
power will not turn on or off.

You can reset the unit as follows.

Unplug the power cord, wait at least five seconds, and then plug it in
again.

The unit is not operating
normally.

Summary of Contents for BP255

Page 1: ...www lg com Please read this manual carefully before operating your set and retain it for future reference BP255 OWNER S MANUAL Streaming Blu ray Disc DVD Player P NO MFL68903001 ...

Page 2: ...ack unless proper ventilation is provided or the manufacturer s instruction has been adhered to CAUTION This product employs a Laser System To ensure proper use of this product please read this owner s manual carefully and retain it for future reference Shall the unit require maintenance contact an authorized service center Use of controls adjustments or the performance of procedures other than th...

Page 3: ...ble protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interfe...

Page 4: ...To obtain additional information on AACS BD ROM Mark BD or this product please contact an authorized Customer Service Center y y Many BD ROM DVD discs are encoded with copy protection Because of this you should only connect your player directly to your TV not to a VCR Connecting to a VCR results in a distorted picture from copy protected discs y y This product incorporates copyright protection tec...

Page 5: ...ug does not fit into your outlet consult an electrician for replacement of the obsolete outlet 10 Protect the power cord from being walked on or pinched particularly at plugs convenience receptacles and the point where they exit from the apparatus 11 Only use attachments accessories specified by the manufacturer 12 Use only with the cart stand tripod bracket or table specified by the manufacturer ...

Page 6: ...e on a network server 31 Using Home Network Server for PC 31 About SmartShare PC Software 31 Downloading SmartShare PC Software 31 Installing SmartShare PC Software 32 Sharing files and folders 32 System requirements 33 General Playback 33 Basic operations for video and audio content 33 Basic operations for photo content 33 Using the disc menu 34 Resume playback 34 Last scene memory 35 On Screen D...

Page 7: ...nformation 51 File requirement 52 AVCHD Advanced Video Codec High Definition 53 About DLNA 53 Certain system requirements 53 Compatibility notes 54 Audio Output Specifications 55 Area Code List 56 Language Code List 57 Trademarks and Licenses 59 Specifications 60 Maintenance 60 Handling the Unit 60 Notes on Discs 61 Important Information Relating to Network Services Some of the content in this man...

Page 8: ...W DVD R DVD RW r y y Discs such as movies that can be purchased or rented y y Movie mode and finalized only y y Supports the dual layer disc also o Finalized AVCHD format y u i y y DVD R RW discs that contain Movie Music or Photo files y y ISO 9660 JOLIET UDF and UDF Bridge format DVD RW VR r VR mode and finalized only Audio CD t Audio CD CD R RW y u i y y CD R RW discs that contain Movie Music or...

Page 9: ...ntaining MP3 or WMA files and these require certain pre existing conditions to ensure compatible playback y y Customers should note that permission is required in order to download MP3 WMA files and music from the Internet Our company has no right to grant such permission Permission should always be sought from the copyright owner y y You have to set the disc format option to Mastered in order to ...

Page 10: ...desired section or sequence b c v SCAN Searches backward or forward C V SKIP Goes to the next or previous chapter track file M PAUSE Pauses playback z PLAY Starts playback Z STOP Stops playback c HOME 1 Displays or exits the Home Menu INFO MENU m Displays or exits On Screen Display Direction buttons w s a d Selects an option in the menu ENTER b Acknowledges menu selection BACK 1 Exits the menu or ...

Page 11: ...Getting Started 11 Getting Started 1 Front Panel a Disc Tray b Power Indicator c Remote Sensor d R OPEN CLOSE e 1 POWER f USB Port Rear Panel a DC IN 12V AC adapter input b LAN port c HDMI OUT ...

Page 12: ...dapter or AC cord set Connecting to your TV If you have an HDMI TV or monitor you can connect it to this player using an HDMI cable Type A High Speed HDMI Cable Connect the HDMI jack on the player to the HDMI jack on an HDMI compatible TV or monitor Rear of the unit TV HDMI cable Set the TV s source to HDMI refer to TV s Owner s manual Please refer to the manuals of your TV Stereo System or other ...

Page 13: ...elect the type of video output from the HDMI OUT jack using HDMI Color Setting option on the Settings menu see page 22 y y Changing the resolution when the connection has already been established may result in malfunctions To solve the problem turn off the player and then turn it on again y y When the HDMI connection with HDCP is not verified TV screen is changed to black screen In this case check...

Page 14: ...e set on the player you can set resolution to 480p as follows 1 Press B to open the disc tray 2 Press Z STOP for more than 5 seconds y y If you select a resolution manually and then connect the HDMI jack to TV and your TV does not accept it the resolution setting is set to Auto y y If you select a resolution that your TV does not accept the warning message will appear After resolution change if yo...

Page 15: ...gos on the front of the Audio Video receiver and the manual PCM Stereo PCM Multi Ch Dolby Digital Dolby Digital Plus Dolby TrueHD DTS and or DTS HD Connecting to an amplifier via HDMI Output Connect the player s HDMI OUT jack to the corresponding in jack on your amplifier using an HDMI cable HDMI cable HDMI cable TV Receiver Amplifier Rear of the unit Connect the amplifier s HDMI output jack to HD...

Page 16: ...ull on the LAN cable but unplug while pressing down on the lock y y Do not connect a modular phone cable to the LAN port y y Since there are various connection configurations please follow the specifications of your telecommunication carrier or internet service provider y y If you want to access content from DLNA compatible digital media servers this player must be connected to the same local area...

Page 17: ... the Network Setting menu and press ENTER b 1 Use w s a d to select the IP mode between Dynamic and Static Normally select Dynamic to allocate an IP address automatically If there is no DHCP server on the network and you want to set the IP address manually select Static then set IP Address Subnet Mask Gateway and DNS Server using w s a d and numerical buttons Note 2 Select Next and press ENTER b t...

Page 18: ...re a higher bandwidth connection y y Even if the player is properly connected and configured some internet contents may not operate properly because of internet congestion the quality or bandwidth of your internet service or problems at the provider of the content y y Some internet connection operations may not be possible due to certain restrictions set by the Internet service provider ISP supply...

Page 19: ...Connecting to your Home Network on 16 4 Check all the settings that you have set in the previous steps Press ENTER b while Finish is highlighted to finish the initial setup settings If there is any settings to be changed use w s a d to select 1 and press ENTER b 5 Displays the guide to enjoy online contents using LG AV Remote Press ENTER b Settings Adjust the setup settings You can change the sett...

Page 20: ...r all BD Live content Smart Service Setting Country Setting Select your area for displaying proper online content service Initialize Depending on the region Initialize function may not be available Device Name You can make a network name using virtual keyboard This player will be recognised by the name you are entering on your home network Network Play This function allows you to control the playb...

Page 21: ... higher than 720p Note Resolution Sets the output resolution of the HDMI video signal Refer to page 14 for details about the resolution setting Auto If the HDMI OUT jack is connected to TVs providing display information EDID automatically selects the resolution best suited to the connected TV 480p Outputs 480 lines of progressive video 720p Outputs 720 lines of progressive video 1080i Outputs 1080...

Page 22: ... to On for displaying guide LANGUAGE menu Display Menu Select a language for the Settings menu and on screen display Disc Menu Disc Audio Disc Subtitle Select the language you prefer for the audio track disc audio subtitles and the disc menu Original Refers to the original language in which the disc was recorded Other Press ENTER b to select another language Use number buttons then press ENTER b t...

Page 23: ... Sampling Freq Digital Audio Output 48 kHz Select this if your A V Receiver or Amplifier is not capable of handling 192 kHz and 96 kHz signal When this choice is made this unit automatically converts any 192 kHz and 96 kHz signals to 48 kHz so your system can decode them 96 kHz Select this if your A V Receiver or Amplifier is not capable of handling 192 kHz signals When this choice is made this un...

Page 24: ...nter 210499 The password is cleared If you make a mistake before pressing ENTER b press a Then input the correct password Note DVD Rating Blocks playback of rated DVD based on their content Not all discs are rated Rating 1 8 Rating one 1 has the most restrictions and rating eight 8 is the least restrictive Unlock If you select Unlock parental control is not active and the disc plays in full Blu ra...

Page 25: ...er to its original factory settings Blu ray Storage Clear Initializes the BD Live contents from the connected USB storage If you reset the player to its original factory settings using Factory Set option you have to set all the activation for the on line services and network settings again Note Software Information Displays the current software version OSS Notice LGE Open Source Software Notice is...

Page 26: ...wRoman Font4 Helvetica Font5 Arial Font6 Casual Font7 Cursive Font8 SmallCapital b Selects the font size c Selects a color for the text d Adjusts the opacity for the text color e Selects an edge type f Selects a color for the edges g Selects a background color h Adjusts the opacity for the background color i Selects a window color j Adjusts the opacity for the window color y y On disc jacket or de...

Page 27: ...e disc tray 2 Press B OPEN CLOSE to close the disc tray For the most Audio CD BD ROM and DVD ROM discs playback starts automatically 3 Press HOME 1 4 Select Movie or Music and select disc icon y y Playback functions described in this manual are not always available in every files and media Some functions can be restricted depending on many factors y y Depending on the BD ROM titles a USB device co...

Page 28: ...d press z PLAY or ENTER b to play the file Notes on USB device y y This player supports USB flash drive external HDD formatted in FAT32 and NTFS when accessing files music photo movie However for BD Live and Audio CD recording use the USB flash drive external HDD formatted in FAT32 y y This unit can support up to 4 partitions of the USB device y y Do not extract the USB device during operation pla...

Page 29: ...nd press z PLAY or ENTER b to play the file Notes on Connecting Android device y y This unit can support only MTP Media Transfer Protocol Android 4 0 or later is recommended devices y y Do not extract Android device during operation play etc y y Video audio and photo files can be played For details of playing each file type refer to the relevant pages y y Regular back up is recommended to prevent ...

Page 30: ...ect a file using w s a d and press z PLAY or ENTER b to play the file y y The file requirements are described on page 51 y y The thumbnail of the unplayable files can be displayed but those cannot be played on this player y y The subtitle file name and video file name have to be the same and located at the same folder y y The playback and operating quality may be affected by your home network cond...

Page 31: ... PC Software file Installing SmartShare PC Software 1 Before installation close all running programs including firewall and Anti Virus programs 2 Unzip and double click Setup exe to install SmartShare PC Software The installation is prepared and the installation wizard appears 3 Follow the directions of the installation wizard displayed on the screen 4 Click the Exit button to complete the install...

Page 32: ...vice tab y y If the shared folders or files are not displayed on the player click the My Shared Contents on the Settings menu and then click icon y y For more information click HELP on the Settings menu Note System requirements Minimum System y y CPU Intel 2 0 GHz or AMD Sempron 2000 processors y y Memory 1 GB of free RAM y y Graphics card 64 MB video memory minimum resolution of 1024 x 768 pixels...

Page 33: ...e briefly to step back to the previous chapter track file In the file list menu of a server there may have many types of content in a folder together In this case press C or V to go to the previous or next content with same type Basic operations for photo content To play a slide show Press z PLAY to start slide show To stop a slide show Press Z STOP while slide show To pause a slide show Press M P...

Page 34: ...k y y If you press Z STOP once during BD ROM interactive title playback the unit will be in Complete Stop mode Note Last scene memory er This unit memorizes the last scene from the last disc that is viewed The last scene remains in memory even if you remove the disc from the unit or switch off the unit If you load a disc that has the scene memorized the scene is automatically recalled y y Last Sce...

Page 35: ...eroy 1 During playback press INFO MENU m 2 Select Option using a d and press ENTER b a Title Current title number total number of titles b Chapter Current chapter number total number of chapters c Time Elapsed playing time total playback time d Audio Selected audio language or channel e Subtitle Selected subtitle f Angle Selected angle total number of angles g TV Aspect Ratio Selected TV aspect ra...

Page 36: ...lide show page 41 c Option Displays slide show options d Rotate Rotates the photo clockwise e Zoom Displays the Zoom menu Setting the slide show option You can use various options during viewing a photo in full screen 1 While viewing pictures press INFO MENU m 2 Select Option using a d and press ENTER b a Speed Use a d to select a delaying speed between photos in a slide show b Effect Use a d to s...

Page 37: ...unction may not work on some disc or title Note Repeating a specific portion eroy This player can repeat a portion you have selected 1 During playback press REPEAT h 2 Select A B using w s and press ENTER b 3 Press ENTER b at the beginning of the portion you wish to repeat 4 Press ENTER b at the end of the portion Your selected portion will be repeated continually y y You cannot select a portion l...

Page 38: ...SC MENU button and choose the appropriate audio from the selections on the disc menu y y Immediately after you have switched sound there may be a temporary discrepancy between the display and actual sound y y On BD ROM disc the multi audio format 5 1CH or 7 1CH is displayed with MultiCH in the on screen display Note Watching from a different angle er If the disc contains scenes recorded at differe...

Page 39: ...ption during playback 1 During playback press INFO MENU m 2 Select Option using a d and press ENTER b 3 Use w s to select the Picture Mode option 4 Use a d to select desired option 5 Press BACK 1 to exit the On Screen display Setting the User setting option 1 During playback press INFO MENU m 2 Select Option using a d and press ENTER b 3 Use w s to select the Picture Mode option 4 Use a d to selec...

Page 40: ...Music menu you can change the content list view Press red R colored button repeatedly Selecting a subtitle file y If the subtitle file name is different from the video file name you need to select the subtitle file in the Movie menu before playing the movie 1 Use w s a d to select the subtitle file you wish to play in the Movie menu 2 Press ENTER b Press ENTER b again to deselect the subtitle file...

Page 41: ...e Music Select menu 4 Use w s to select a device and press ENTER b Available device may differ depending on the location of the current photo file Photo location Available Device Disc USB Disc USB MTP MTP Media server Media server 5 Use w s to select a file or a folder you wish to play Select g and press ENTER b to display the upper directory When selecting audio file from a server folder selectio...

Page 42: ...ly Permitted 4 Insert a BD ROM with BD Live The operations may differ depending on the disc Refer to the manual supplied with the disc Do not extract the connected USB device while content is being downloaded or a Blu ray disc is still in the disc tray Doing so may damage the connected USB device and BD Live features may not operate properly with the damaged USB device anymore If the connected USB...

Page 43: ... storage device s ability y y Make sure that there is minimum of 50 MB free space is needed when recording into the USB storage device y y The length of the audio should be longer than 20 seconds for the proper recording y y Do not turn off this player or extract the connected USB storage device during Audio CD recording y y During Audio CD recording it is unavailable to use MUSIC flow Note The re...

Page 44: ...system MUSIC flow allows you to enjoy music with the several speaker wirelessly Using MUSIC flow you can enjoy audio contents being played by this unit with high quality 1 Check the network connection and settings page 16 The player and speakers must be connected to the same network 2 During music playback press green G colored button Select speakers using w s and ENTER b You can check multiple MU...

Page 45: ...cable some USB cables may not support enough current for normal USB operation y y If you use a USB extension cable or USB HUB the USB devices may not be recognized y y A USB device which requires additional program installation when you have connected it to a computer is not supported y y This unit supports only USB Flash Drive and USB External HDD with FAT32 or NTFS format The angle cannot be cha...

Page 46: ...s recommended y y The BD LIVE connection option in the Settings menu is set to Prohibited Set the option to Permitted Streaming video services such as YouTube etc are often stopped or buffer during playback y y Your broadband service speed may not be fast enough to stream video services Contact your Internet Service Provider ISP and increase the broadband speed is recommended Media servers are not...

Page 47: ...which your TV accepts Customer support You can update the Player using the latest software to enhance the products operation and or add new features To obtain the latest software for this player if updates have been made please visit http www lg com or contact LG Electronics customer care center Open source software notice To obtain the source code under GPL LGPL MPL and other open source licenses...

Page 48: ... with the supplied remote control If your TV is listed in the table below set the appropriate manufacturer code 1 While holding down 1 TV POWER button and press the manufacturer code for your TV with the numerical buttons see the table below Manufacturer Code Number LG 1 Default 2 Zenith 1 3 4 GoldStar 1 2 Samsung 6 7 Sony 8 9 Hitachi 4 2 Release the 1 TV POWER button to complete setting Depending...

Page 49: ... the latest software to enhance the products operation and or add new features You can update the software by connecting the unit directly to the software update server y y Before updating the software in your player remove any disc and USB Device from the player y y Before updating the software in your player turn the player off and then turn it back on y y During the software update procedure do...

Page 50: ... procedure has to be started from the beginning again Do not turn off the power during the software update Caution If the software includes the driver update disc tray may open during the process Note 8 When update is completed the power will be turned off automatically in a few seconds 9 Turn the power back on The system now operates with the new version The Software Update function may not work ...

Page 51: ... DTS MP3 WMA AAC AC3 SubRip srt txt SAMI smi SubStation Alpha ssa txt MicroDVD sub txt SubViewer 1 0 sub SubViewer 2 0 sub txt TMPlayer txt DVD Subtitle System txt Audio files File Location File Extension Sampling Frequency Bitrate Note Disc USB mp3 wma wav m4a DRM free flac ogg aiff within 32 48 kHz WMA within 16 48 kHz MP3 within 32 192 kbps WMA within 32 320 kbps MP3 Some wav files are not supp...

Page 52: ...hat are recorded with GMC 1 or Qpel 2 1 GMC Global Motion Compensation 2 Qpel Quarter pixel Note y y A avi file which is encoded WMV 9 codec is not supported y y This player supports UTF 8 files even it contains Unicode subtitle content This player can not support the pure Unicode subtitle files y y Depending on the types of file or ways of recording it may not play back y y A disc which was recor...

Page 53: ...us Dolby TrueHD and DTS HD multi channel audio playback y y An amplifier receiver with a built in Dolby Digital Dolby Digital Plus Dolby TrueHD DTS or DTS HD decoder y y Main center surround speakers and subwoofer as necessary for chosen format Compatibility notes y y Because BD ROM is a new format certain disc digital connection and other compatibility issues are possible If you experience compat...

Page 54: ...ption is set to DTS re encode the audio output is limited to 48 kHz and 5 1Ch If the Digital Output option is set to DTS re encode the DTS Re encode audio is outputted for BD ROM discs and the original audio is outputted for the other discs like Auto y y The audio is outputted up to PCM 48 kHz 16 bit for MP3 WMA file and PCM 44 1kHz 16 bit for Audio CD during playback y y You must select a digital...

Page 55: ...GL Hong Kong HK Hungary HU India IN Indonesia ID Israel IL Italy IT Jamaica JM Japan JP Kenya KE Kuwait KW Libya LY Luxembourg LU Malaysia MY Maldives MV Mexico MX Monaco MC Mongolia MN Morocco MA Nepal NP Netherlands NL Antilles AN New Zealand NZ Nigeria NG Norway NO Oman OM Pakistan PK Panama PA Paraguay PY Philippines PH Poland PL Portugal PT Romania RO Russian Federation RU Saudi Arabia SA Sen...

Page 56: ...an 7285 Icelandic 7383 Indonesian 7378 Interlingua 7365 Irish 7165 Italian 7384 Japanese 7465 Kannada 7578 Kashmiri 7583 Kazakh 7575 Kirghiz 7589 Korean 7579 Kurdish 7585 Laotian 7679 Latin 7665 Latvian Lettish 7686 Lingala 7678 Lithuanian 7684 Macedonian 7775 Malagasy 7771 Malay 7783 Malayalam 7776 Maori 7773 Marathi 7782 Moldavian 7779 Mongolian 7778 Nauru 7865 Nepali 7869 Norwegian 7879 Oriya 7...

Page 57: ...LLC in the United States and other countries x v Color is a trademark of Sony Corporation Manufactured under license from Dolby Laboratories Dolby and the double D symbol are trademarks of Dolby Laboratories v For DTS patents see http patents dts com Manufactured under license from DTS Licensing Limited DTS the Symbol DTS and the Symbol together are registered trademarks and DTS 2 0 Digital Out is...

Page 58: ...www cinavia com To request additional information about Cinavia by mail send a postcard with your mailing address to Cinavia Consumer Information Center P O Box 86851 San Diego CA 92138 USA This product incorporates proprietary technology under license from Verance Corporation and is protected by U S Patent 7 369 677 and other U S and worldwide patents issued and pending as well as copyright and t...

Page 59: ... x D Approx 270 mm x 43 mm x 195 mm 10 6 x 1 7 x 7 7 inch Net Weight Approx 0 84 kg 1 9 lb Operating temperature 5 C to 35 C Operating humidity 5 to 90 Outputs HDMI OUT video audio 19 pin Type A HDMI Connector System Laser Semiconductor laser wavelength 405 nm 650 nm Signal system Standard NTSC color TV system LAN port Ethernet jack x 1 10BASE T 100BASE TX Bus Power Supply USB 5 V 0 500 mA y y Des...

Page 60: ...or a long period of time Maintaining the Unit The unit is a high tech precision device If the optical pick up lens and disc drive parts are dirty or worn the picture quality could be diminished For details please contact your nearest authorized service center Notes on Discs Handling Discs Do not touch the playback side of the disc Hold the disc by the edges so that fingerprints do not get on the s...

Page 61: ...ject to change at any time without prior notice including but not limited to the suspension removal or cessation of all or any part of the Content or Services Should you have any inquiry or problem related to the Content or Services you may refer to the Service Provider s website for the most up to date information LGE is neither responsible nor liable for customer service related to the Content a...

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