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Applications
Charges
When to Expect Charges
Once you place an order, charges generally post
to your credit/debit card within a few days. Check
your receipt in the
Purchase History
section of
your account to see if your card has been charged
or the exact date your credit/debit card was
charged for your purchase.
Please note, if you cancelled your order within the
first 15 minutes, rest assured that your credit/debit
card has not been charged. Any line items on your
statement are only authorizations.
Charges and Cancelled Orders
If you believe you were charged for an order
you cancelled, please verify that your order was
cancelled in your Google Checkout account.
Here's how:
1
Sign in to your account at https://checkout.
google.com/.
2
On the
Purchase History
page, click
View
Order
next to the order containing the item
you'd like to review.
3
If your order has been cancelled, the order
details should read
Your order has been
cancelled
.
y
y
If your order has been cancelled, the
pending amount that you've noticed on
your credit/debit card statement is only an
authorization, not an actual charge.
y
y
If your order details do not reflect
cancellation, or if you're waiting for a
refund, learn more about cancelling your
order directly through the seller.
NOTE
Returning apps
Refund Policy
You have
15 minutes
from the time of download
to return an application purchased through Google
Play for a full refund. You may only return a given
application once; if you subsequently purchase the
same app again, you may not return it a second
time.
How to return an app within the 15 minute return period:
1
Launch Google Play on your device
2
Select
Menu
>
My Apps
3
Select the app you'd like to return
y
y
If the 15 minute refund window has not yet
passed, the app is eligible for return and
will have two buttons saying “Open” or
“Refund”
NOTE
4
Select the
Refund
option
y
y
The Refund button will now say “Uninstall.”
Press “Uninstall” to remove the app from
your device and initiate the refund.
y
y
After the 15 minute return period has
expired, the Refund option will not be
available. Selecting the “Uninstall” button at
this point will simply remove the application
from your device.
NOTE
