LG SIGNATURE WM9500H*A, Owner'S Manual

Page: 49 / 108

49
TROUBLESHOOTING
ENGLISH
Problem Possible Cause Solutions
The tub does not
rotate or
The door is not secured.
Close and secure the door. If the message keeps
appearing, unplug the power cord and call for service.
Water in the washer
drains slowly or not
at all and
Drain hose is kinked, pinched,
or clogged
Make sure the drain hose is free of clogs, inks, etc., and
is not pinched behind or under the washer.
Drain discharge is more
than 96 inches (2.4 m) above
bottom of washer.
Use the drain 96 inches (2.4 m) above the bottom of the
washer.
Control error.
Unplug the washer and wait 60 seconds. Reconnect
power and try again. If the error reappears, call for
service.
Water level is too high due to a
faulty water valve.
Close the water faucets, unplug the washer, and call for
service.
The water level sensor is not
working correctly.
Close the water faucets, unplug the washer, and call for
service.
A motor error has occurred.
Allow the washer to stand for 30 minutes and then restart
the cycle. If the LE error code persists, call for service.
If the washing machine detects
too many suds, it displays
this error code and adds a
Suds Reducing cycle. This
adds about 2 hours to the
cycle time. If too many suds
are detected during spinning,
the washing machine stops to
help prevent leaking.
Do not add more than the manufacturer's recommended
amount of detergent.
The water level too low or high
compared with the size of the
load.
The water level sensor is not working correctly. Unplug
the power cord and call for service.