47
TROUBLESHOOTING
ENGLISH
Performance
Problem
Possible Cause
Solutions
Wrinkling
Washer not unloaded
promptly.
Always remove items from the washer as soon as the
cycle is complete.
Washer overloaded.
The washer can be fully loaded, but the drum should not
be tightly packed with items. The lid of the washer should
close easily.
Hot and cold water inlet hoses
are reversed.
Hot water rinse can set wrinkles in garments. Check the
inlet hose connections.
Staining
Bleach or softener dispensed
too soon.
Dispenser compartment is overfilled causing bleach
or softener to dispense immediately. Always measure
bleach to prevent overfilling - one cup maximum.
Dispenser drawer closed too quickly causing softener to
dispense immediately.
Bleach or softener was added
directly to the wash load in the
drum.
Always use the dispensers to ensure that laundry
products are properly dispensed at the right time in the
cycle.
Washer was not unloaded
promptly.
Always remove items from the washer as soon as
possible after the cycle is complete.
Clothes were not properly
sorted.
Always wash dark colors separately from light colors
and whites to prevent discoloration. Never wash heavily
soiled items with lightly soiled items.
Poor stain removal
Proper options not selected.
Heavier soils and tougher stains may require extra
cleaning power. Select the Soak or Stain Care feature to
boost the cleaning power of the selected cycle.
Previously set stains.
Articles that have previously been washed may have
stains that have been set. These stains may be difficult
to remove and may require hand washing or pre-treating
to aid in stain removal.
Musty or mildewy
odor in washer
Incorrect or too much
detergent has been used.
Use only High-Efficiency (HE) detergent in accordance
with the manufacturer’s instructions.
Inside of drum was not
cleaned properly.
Run the Tub clean cycle regularly.
Lint filters have not been
cleaned for a long time.
Clean out the lint filters.
Strange odors
coming from
washer
Dryer heating.
As the dryer heats, it may initially cause a slight odor.
This is normal and does not affect performance.
Newly installed washer.
Smell comes from the rubber attached to the washer
door. It will eventually dissipate after first couple of wash
cycles.
Build-up of residue on washer,
foreign object in door gasket,
clogged drain pump filter,
clogged or kinked drain hose.
Periodically clean the gasket. Mold and foreign
substances inside the gasket may produce mildew or
musty smells.
Clean the drain pump filter regularly. Foreign substances
on the drain pump filter may produce mildew or musty
smells.
If the drain hose is not installed properly, the odor may
be emitted because of a backflow of drainage into the
tub. Make sure that the drain hose is not kinked or
clogged.
Summary of Contents for WM9500H*A
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