LG SIGNATURE WM9500H*A, Owner'S Manual

Page: 43 / 108

43
TROUBLESHOOTING
ENGLISH
Before Calling for Service
The washer is equipped with an automatic error-monitoring system to detect and diagnose problems at an early
stage. If your washer does not function properly or does not function at all, check the following before you call for
service.
Noises You Might Hear
Noise Possible Cause Solutions
Spraying or Hissing
Water spraying or circulating during the
cycle.
Normal Operation
Humming or
Gurgling
Drain pump is pumping water from the
washer at times during a cycle.
Normal Operation
Water sloshing
A liquid in the balance ring around
the wash basket helps the basket spin
smoothly.
Normal Operation
Water being added
after the washer has
already begun to
operate
The washer adapts to the load size and
type to add more water to the cycle as
needed.
Normal Operation
The wash load may be unbalanced.
If the washer senses that the load is
unbalanced, it will stop and refill to
redistribute the load.
The washer may be diluting laundry
additives to add to the wash load.
Rattling and
clanking noise
Foreign objects, such as keys, coins, or
safety pins may be in drum or pump.
Stop washer, check drum and drain filter for
foreign objects. If noise continues after washer
is restarted, call for service.
Thumping sound
Heavy wash loads may produce a
thumping sound.
This is normal. If sound continues, washer is
probably out of balance. Stop and redistribute
wash load.
Wash load may be out of balance. Pause the cycle and redistribute the load.
Vibrating noise
Packaging materials were not removed.
See the Unpack and Remove Shipping
Material information in the Installation section.
Wash load may be unevenly distributed
in the drum.
Pause the cycle and redistribute the load.
Not all leveling feet are resting firmly
and evenly on the floor.
See Level the Washer in the Installation
section.
Floor not rigid enough.
Make sure that the floor is solid and does
no flex. See Flooring in the Installation
Requirements section.
Squeak noise Packaging materials were not removed.
See the Unpack and Remove Shipping
Material information in the Installation section.
Banging noise when
washer is filling
with water (Water
Hammer)
Plumbing in the home moves or flexes
when the water valves in the washer
shut off.
Water hammer is not caused by a defect in
the washer. Install water hammer arrestors
(purchased separately at hardware or home
improvement store) between the fill hose and
the washer for best results.
Household water supply pressure is
very high.
Adjust household water supply regulator to a
lower pressure or contact a plumber.