35
TROUBLESHOOTING
EN
The appliance is equipped with an automatic error-monitoring system to detect and diagnose problems
at an early stage. If the appliance does not function properly or does not function at all, check the
following before you call for service:
Diagnosing Problems
Symptoms
Reason
Solution
The drawer does
not open.
Power failure, or the power
cord was pulled out during
washing.
•
After providing the power again, press the
Power
button with the control panel of
Main Washer or the remote control.
Hand Wash programme was
operated.
•
For safety reasons, the drawer may not
open when the washing machine is at
a high temperature inside. This is not a
malfunction, and the drawer will open
after a period of time.
Draining starts
when pressing
Start/ Pause
button.
The Start/Pause button is
pressed during washing.
•
When pressing the
Start/Pause
button
during washing, the drawer is unlocked
after drainage for safety.
Rattling and
clanking noise
Foreign objects, such as
keys, coins, or safety pins
may be in drum.
•
Stop washing machine, check drum for
foreign objects. If noise continues after
washing machine is restarted, call for
service.
Thumping sound
Heavy wash loads may
produce a thumping sound.
•
If sound continues, washing machine
is probably out of balance. Stop and
redistribute wash load.
Wash load may be out of
balance.
•
Pause the cycle and redistribute the load
after the door unlocks.
Vibrating noise
Packaging materials were not
removed.
•
Remove packing materials
Wash load may be unevenly
distributed in the drum.
•
Pause the cycle and redistribute the load
after the door unlocks.
Not all leveling feet are
resting firmly and evenly on
the floor.
•
See Leveling the Appliance in the
Installation section.
Floor not rigid enough.
•
Make sure that the floor is solid and does
not flex.
Water leaks every
load
Hoses not installed correctly.
•
Check all fill and drain hose connections
to ensure that they are tight and secure.
Excessive sudsing Too much detergent or
incorrect detergent.
•
Reduce the amount of detergent for
lightly soiled laundry. If you use too much
detergent, excessive bubbles will remain
after rinsing.
