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37

Troubleshooting

Maintaining your printer

Troubleshooting

Steps to basic printing

If you are using a USB hub, remove the hub and connect the USB
cable directly to the computer.

Printer is plugged in but doesn’t print, or you get a Printer Offline
or Printer Not Ready message

Make sure:

• The printer is turned On.

• Paper is loaded correctly

.

• The parallel or USB cable is completely plugged into the printer

.

• The printer is set as the default printer.

• The printer is not being held or paused in the print queue. To check

the printer status:

1

From the Printers folder, double-click the Lexmark
Z22/Z32 Series ColorFine icon.

2

Click the Printer menu and make sure no check mark
appears next to the Pause Printing option.

Print a test page. If the test page prints, the printer is functioning
properly. Check your application.

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Summary of Contents for Z22

Page 1: ...nce to a product program or service is not intended to state or imply that only that product program or service may be used Any functionally equivalent product program or service that does not infringe any existing intellectual property right may be used instead Evaluation and verification of operation in conjunction with other products programs or services except those expressly designated by the...

Page 2: ... Home page To view edition and trademark information click the Edition notice To print this guide 1 From the Acrobat Reader File menu select Print 2 Click Setup and make sure Landscape is selected 3 Choose the pages you want to print and click OK Steps to basic printing tells you how to load paper and adjust your printer software for printing Troubleshooting provides information for solving printi...

Page 3: ...ibes how to use your printer with Windows NT 4 0 and Windows 2000 For help using your printer with Windows 95 Windows 98 Mac OS 8 6 or Mac OS 9 refer to the hard copy User s Guide that came with your printer Basic printing is as easy as Step 1 Load the paper Step 2 Customize the printer software Step 3 Print your document ...

Page 4: ...eshooting Appendix Index Steps to basic printing Step 1 Load the paper You can load up to 100 sheets of paper depending on thickness 1 Place the paper against the right side of the sheet feeder with the print side facing you Sheet feeder Paper alignment marks ...

Page 5: ...printing Maintaining your printer Troubleshooting Appendix Index Steps to basic printing 2 Squeeze the release tab and the paper guide together and slide the paper guide to the edge of the paper Paper guide Release tab ...

Page 6: ...ng specialty paper When loading specialty paper follow these guidelines Load up to Make sure 10 envelopes The print side is facing you The stamp location is in the upper left corner The envelopes are loaded vertically against the right side of the sheet feeder The paper guide is against the side of the envelopes ...

Page 7: ...ly against the right side of the sheet feeder The paper guide is against the side of the cards 25 sheets of photo paper glossy paper or coated paper The glossy or coated side is facing you The paper guide is against the side of the photo paper 25 iron on transfers You follow the instructions on the packaging to load the iron on transfers The paper guide is against the side of the iron on transfers...

Page 8: ...g Appendix Index Steps to basic printing 100 sheets of custom size paper Your paper size fits within these dimensions Width 76 mm to 216 mm 3 0 in to 8 5 in Length 127 mm to 432 mm 5 0 in to 17 in The paper guide is against the side of the paper Load up to Make sure ...

Page 9: ...en bring the unattached edge of the first page over the printer and into the sheet feeder The paper guide is against the side of the paper Note Make sure you select Banner or Banner A4 paper size in the printer driver 10 transparencies The rough side of the transparencies is facing you smooth side down The paper guide is against the side of the transparencies Load up to Make sure ...

Page 10: ...faults Windows 2000 your printer driver is called Printing Preferences The printer driver includes two tabs Page Setup and Features Both tabs contain settings for operating your printer and its software Opening the printer driver from an application When you open the printer driver from your application you can change printer settings ONLY for the document you are currently creating 1 Open the app...

Page 11: ...dows When you open the printer driver from Windows the settings apply to ALL documents unless you change them from the application 1 From the Start menu select Settings and then select Printers 2 From the Printers folder right click the printer icon for your printer 3 Select Document Defaults from the sidebar menu 4 Change settings as needed ...

Page 12: ...ies and the order of printing View the current printer settings High Speed Page Setup Features Custom Paper Size Hot Spot Help Click this to create a custom paper size Media Type Plain Paper Current Settings Item Setting Print Quality Orientation Order Portrait Landscape Reverse Order Printing 1 1 99 Collate Copies Normal High Quality OK Cancel Help Paper Size Media Type Paper Source Print Quality...

Page 13: ...ngs for specialty paper use the following table When you are printing on this specialty media From the Page Setup tab make these selections Envelopes From the list of Paper Sizes select the appropriate envelope size Note Many applications are designed to override the envelope settings in the printer software Make sure landscape orientation is selected in your application Greeting cards index cards...

Page 14: ...lor cartridge combination However for the best possible photo quality replace the black cartridge Lexmark part number 17G0050 with a photo cartridge Lexmark part number 12A1990 For help see page 20 When printing photos remove each photo as it exits from the printer and allow it to dry before stacking Sheets of custom size paper Click the Custom Paper Size button Enter the dimensions for your custo...

Page 15: ...m the Print Quality area select Normal or High Quality Note When printing transparencies remove each transparency as it exits from the printer and allow it to dry before stacking Iron on transfers From the Media Type drop down menu select Iron On Transfer Note To ensure that the iron on transfer will print correctly you may want to print on plain paper before printing on an iron on transfer When y...

Page 16: ... 3 Print your document 1 From your application s File menu click Print 2 From the Print dialog box click OK or Print depending on the application Note The Lexmark Z22 ships with a High Resolution Color cartridge only You can instantly improve print speed and print quality by simply adding an optional Waterproof Black Cartridge P N 17G0050 ...

Page 17: ...lace and care for your print cartridges You can use the Control Program one of your printer s software programs to help you with these tasks Using the Control Program Installing or replacing a print cartridge Improving print quality Aligning the print cartridges Cleaning the print nozzles Wiping print nozzles and contacts Preserving print cartridges ...

Page 18: ...basic printing Using the Control Program The Control Program allows you to monitor your printer and install or replace print cartridges To open the Control Program from Windows 1 From the Start menu click Programs 2 Click Lexmark Z22 Z32 Series ColorFine 3 Click Lexmark Z22 Z32 Control Program ...

Page 19: ... Lexmark s Web site Options tab to Control how and when the Control Program displays Enable bidirectional support Disable the printer shortcut About tab to find printer software version and copyright information Status tab to Monitor the status of your print job Cancel your print job Status Cartridge Options About Low Full Low Full Change Cartridges Align Cartridges Clean Print Nozzles Order Suppl...

Page 20: ...to basic printing Installing or replacing a print cartridge 1 Make sure the Power light is On 2 Raise the front cover The print cartridge carrier moves to the loading position unless the printer is busy Paper Feed light Power light Front cover Print cartridge carrier in the loading position ...

Page 21: ...For the best possible photo quality print with a photo and color cartridge combination in your printer To replace the black cartridge with a photo cartridge see page 20 The Lexmark Z22 ships with a High Resolution Color cartridge only You can instantly improve print speed and print quality by simply adding an optional Waterproof Black Cartridge P N 17G0050 Black Cartridge 17G0050 Color Cartridge 1...

Page 22: ...the cartridges Raise the printer s front cover Finished Cancel Stop b Click Next to advance the instructions or Previous to repeat the instructions Pictures Change Cartridges a To control the speed of the animation on your screen click Stop The Next and Previous buttons become active c When installation is complete click Finished Warning DO NOT touch the gold contact area of the print cartridge ...

Page 23: ...or color cartridge It is not necessary to install two cartridges for printing From the list boxes below choose which cartridges you have just installed LEFT Cartridge RIGHT Cartridge If you installed a new cartridge reset the ink level image to full COLOR p n 17G0060 BLACK p n 17G0050 Reset right cartridge s ink level to full Reset left cartridge s ink level to full OK Choose Cartridges c Click OK...

Page 24: ...lity is not what you expect you may need to align the print cartridges or clean the print nozzles You changed one or more of your print cartridges For best print quality you should align your cartridges Do you wish to align them Align Skip Automatic Alignment If you installed a new print cartridge click Align to align the print cartridges for the best print quality For help see page 25 ...

Page 25: ... align the print cartridges when The black portions of a graphic or text do not align properly with the color portions Characters are not aligned correctly at the left margin Vertical lines appear wavy To align the print cartridges 1 Load plain paper in the printer 2 Open the Control Program For help see page 18 3 Click the Cartridges tab 4 Click Align Cartridges Your printer prints an alignment t...

Page 26: ...m each alignment group on the test page find the number under the alignment pattern that comes closest to forming a straight line Depending on the cartridge combinationyou installed an alignment test page with alignment pattern s prints Each pattern has a number under it 14 13 15 16 For example in alignment group A 14 comes closest to forming a straight line ...

Page 27: ... came closest to formingastraight line 1 The printer is printing an alignment page When it is finished find the number in each category that comes closest to forming a straight line 2 Change the numbers below to the numbers you have selected from the printed page 3 Click OK OK Cancel A B C D Align Cartridges 14 15 15 8 Example Example Example Example b After you have entered a number for all of th...

Page 28: ...ns the print cartridge by forcing ink through the nozzles A test line prints so you can see if the cleaning process was successful Run the nozzle test when Characters are not printing completely White dashes appear in graphics or printed text Print is smudged or too dark Colors do not print correctly To run the nozzle test 1 Load plain paper in the printer 2 Open the Control Program For help see p...

Page 29: ...lean Print Nozzles The printer feeds a sheet of paper and prints a nozzle test pattern similar to the one shown Purge lines print when ink is forced through the nozzles to unclog them Broken lines at the top of the page indicate clogged nozzles Unbroken lines at the bottom of the page indicate the nozzles were cleaned ...

Page 30: ...r running the test three times the print nozzles are clean You do not need to complete the remaining steps If the print quality of both sets of lines is not satisfactory after running the test three times go to step 6 6 Remove and reinstall the print cartridge 7 Repeat the nozzle test 8 If the lines are still broken continue with the next section Wiping print nozzles and contacts When you install ...

Page 31: ...print cartridge s from the printer For help see page 20 2 Dampen a clean lint free cloth with water Gently wipe the nozzles and contacts in one direction 3 Reinstall the print cartridge s and repeat the nozzle test For help see page 28 a Hold the damp cloth against the nozzles for about three seconds Gently blot and wipe dry b Use another clean section of cloth to gently wipe the contacts Hold the...

Page 32: ...dy to install it Do not remove a print cartridge from the printer except to replace clean or store it in an air tight container The print cartridge will not print correctly if removed from the printer and left exposed for an extended period of time Lexmark s printer warranty does not cover repair of failures or damage caused by a refilled cartridge Lexmark does not recommend use of refilled cartri...

Page 33: ...t you can do to solve them From the list of printing problems below select a category that describes your printing problem Then search for the solution to your problem General Printing Problems Printer doesn t print Paper misfeeds or jams Document prints with mistakes or poor quality Problems with transparencies photos or envelopes Error messages and flashing lights ...

Page 34: ...he printer cable is securely attached to both your computer and printer You are using a parallel cable that is an IEEE 1284 compliant cable that supports bidirectional printing Bidirectional support is enabled in your printer software if you are using Windows with a parallel cable 1 From the printer s Control Program click the Options tab 2 Make sure Enable Bidirectional Support is checked For add...

Page 35: ...puter screen indicating your printer cannot establish bidirectional communications with your computer Print cartridge ink level indicators on the Cartridges tab of the printer s Control Program are shaded Error messages such as Paper Out and job progress information do not display on your computer screen Before proceeding verify that The printer software has been installed correctly See page 47 Th...

Page 36: ...e Ports tab 7 Select USB or LPTn to change your port 8 Select OK If you have a switch box or other device such as a scanner or fax connected to the computer s parallel port make sure it supports bidirectional communication You may need to disconnect your printer from the switch box or other device and connect it directly to your computer The Lexmark Z22 ships with a High Resolution Color cartridge...

Page 37: ...r is turned On Paper is loaded correctly The parallel or USB cable is completely plugged into the printer The printer is set as the default printer The printer is not being held or paused in the print queue To check the printer status 1 From the Printers folder double click the Lexmark Z22 Z32 Series ColorFine icon 2 Click the Printer menu and make sure no check mark appears next to the Pause Prin...

Page 38: ... supports bidirectional printing Printer ejects a blank page after appearing to print Make sure Your Lexmark printer is set as the default printer You have removed the sticker and transparent tape from the bottom of the print cartridges For help see page 20 Printer prints very slowly Close any open applications not in use Decrease your print quality setting Check the document you are printing Phot...

Page 39: ...sfeeds or jams Paper misfeeds or multiple sheets feed through the printer Make sure The paper is a recommended paper for inkjet printers You do not force the paper down into the printer when you load it Align the top edge of the paper with the paper alignment guides on the paper support The printer is on a flat level surface The left paper guide is against the side of the paper You do not load too...

Page 40: ...help loading paper see page 4 If regular paper feeds without problems load the envelopes vertically against the right side of the sheet feeder Make sure the paper guide is against the side of the envelopes Make sure envelopes or the appropriate specialty paper is selected in the printer software Make sure you are using a paper or envelope size supported by your printer Your application may not be ...

Page 41: ...ter Off 4 Pull firmly on the paper to remove it If you cannot reach the paper because it is too far into the printer raise the front cover and pull the paper out of the printer 5 Close the front cover 6 Press the Power button to turn the printer On 7 Resend your document to print Document prints with mistakes or poor quality Print is too dark or smudged Make sure the paper is straight and unwrinkl...

Page 42: ...e not smooth To improve the print quality of vertical straight lines in tables borders and graphs Select a higher print quality Align the print cartridges For help see page 25 Clean the print nozzles For help see page 28 Print smears on the page The next page exiting the printer may be smearing the ink Remove the pages as they exit the printer and allow them to dry before stacking The print nozzle...

Page 43: ... between your printer and computer For help see page 35 Print quality is poor at the left right top or bottom edge of page Like other printers your printer cannot print in the extreme left right top or bottom edges of a page Use these minimum settings Left and right margins 6 35 mm 0 25 in each for all paper sizes except A4 For A4 size paper 3 37 mm 0 133 in each Top and bottom margins Top 1 7 mm ...

Page 44: ...e colors on the screen A print cartridge may be out of ink or low on ink For help changing the print cartridge see page 20 Use a different brand of paper Every paper brand accepts ink differently and prints with slight color variations Remove any extra devices such as a scanner and connect the printer directly to the port Colors on the printout are faded Try the suggestions listed in the previous ...

Page 45: ... help see page 35 Problems with transparencies photos or envelopes Glossy photo papers or transparencies stick together Remove each page as it exits the printer and allow it to dry before stacking Use a photo paper or transparency designed for use with an inkjet printer Transparencies or photos contain white lines From the Print Quality area select High Quality For help see page 12 Clean the print...

Page 46: ...of ink Purchase a new print cartridge The Power light is On and the Paper Feed light is blinking If the printer is out of paper 1 Load paper 2 Press the Paper Feed button If the printer has a paper jam see page 41 The Power light and Paper Feed light are blinking The print cartridge carrier has stalled Check your screen for any error messages 1 Turn the printer Off 2 Wait a few seconds and then tu...

Page 47: ...le parallel or USB NT 4 0 parallel cable 1 Start Windows 2 If any screen appears click Cancel 3 When the desktop appears insert the software CD The Lexmark Z22 Z32 front end screen appears 4 Click Install Printer Software Windows 2000 parallel or USB cable 1 Start Windows 2 If any screen appears click Cancel 3 When the desktop appears insert the software CD The Lexmark Z22 Z32 front end screen app...

Page 48: ...Windows 2 Insert Setup Disk 1 into your disk drive 3 From the Start menu select Run 4 In the command line text box type the letter of your disk drive followed by setup for example a setup and then click OK 5 When prompted by the printer software insert the appropriate disks into your disk drive and click OK 6 Follow the instructions on the screen Uninstalling printer software If your printer softw...

Page 49: ...Connect the equipment into an outlet on a circuit different from that to which the receiver is connected Consult your point of purchase or service representative for additional suggestions The manufacturer is not responsible for any radio or television interference caused by using other than recommended cables or by unauthorized changes or modifications to this equipment Unauthorized changes or mo...

Page 50: ...om Telecommunications Act 1984 This apparatus is approved under the approval number NS G 1234 J 100003 for the indirect connections to the public telecommunications systems in the United Kingdom Energy Star The EPA ENERGY STAR Computers program is a partnership effort with computer manufacturers to promote the introduction of energy efficient products and to reduce air pollution caused by power ge...

Page 51: ...er cord must be connected to an electrical outlet that is near the product and easily accessible Refer service or repairs other than those described in the operating instructions to a professional service person This product is designed tested and approved to meet strict global safety standards with the use of specific Lexmark components The safety features of some parts may not always be obvious ...

Page 52: ...moving 21 replacing 20 CD ROM installing software 48 characters misformed 44 Choose Cartridges win dow 23 coated paper loading 7 settings 14 contacts print wiping 31 Control Program opening 18 tabs 19 using 18 custom size paper loading 8 settings 14 D dark or smudged print 41 default settings 13 diskettes 48 Document Defaults customizing 10 tabs 10 downloaded printer driver installing 47 E Energy ...

Page 53: ...4 index cards loading 7 settings 13 Industry Canada Compli ance Statement 49 Ink Low message 46 installing cartridges 20 printer software 47 48 intermittent printing 43 iron on transfers loading 7 settings 15 J Japanese VCCI Notice 50 L lights locating 46 Paper Feed 46 patterns 46 Power 46 loading paper 4 specialty paper 6 M margins minimum set tings 43 messages error Ink Low 46 Paper Jam 46 Print...

Page 54: ...dge 21 high yield black cartridge 21 high yield color cartridge 21 photo cartridge 21 photo cards loading 7 settings 13 photo paper loading 7 settings 14 postcards loading 7 settings 13 Power light 20 46 power supply 50 print cartridge contacts wiping 31 print cartridges aligning 24 25 cleaning 28 installing 20 part numbers 21 preserving 32 removing 21 replacing 20 print nozzles cleaning 28 wiping...

Page 55: ...n on transfers 15 photo cards 13 photo paper 14 postcards 13 recommended 13 transparencies 15 sheet feeder locating 4 using 4 software applications Control Program 18 Document Defaults Printing Preferences 10 software printer installing 47 uninstalling 48 specialty paper loading 6 specialty papers settings 13 supplies ordering 19 T test page alignment 25 does not print 38 transparencies loading 9 ...

Page 56: ...56 A B C D E F G H I J K L M N O P Q R S T U V W X Y Z Index W Windows NT 4 0 47 Windows 2000 47 Windows 2000 Printing Preferences 10 opening 11 Windows NT 4 0 Document Defaults 10 opening 11 ...

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