Action
Yes
No
Step 1
a
Make sure the size of the paper loaded in the tray matches the
fuser type.
Note:
Use a 110-volt fuser for printing on letter-size paper and
a 220-volt fuser for printing on A4
‑
size paper.
b
Resend the print job.
Do compressed images still appear?
The problem is
solved.
Go to step 2.
Step 2
a
Replace the fuser. For more information on installing the fuser,
see the instruction sheet that came with the part.
b
Resend the print job.
Do compressed images still appear?
The problem is
solved.
Contact
Gray background on prints
ABCDE
ABCDE
ABCDE
Leading edge
Trailing edge
Action
Yes
No
Step 1
a
From the Quality Menu on the printer control panel, decrease
the toner darkness.
Note:
8 is the factory default setting.
b
Resend the print job.
Did the gray background disappear from the prints?
The problem is
solved.
Go to step 2.
Step 2
Reinstall the imaging unit and the toner cartridge.
a
Remove the toner cartridge.
b
Remove the imaging unit.
Warning—Potential Damage:
Do not expose the imaging unit
to direct light for more than 10 minutes. Extended exposure
to light can cause print quality problems.
c
Install the imaging unit, and then the cartridge.
d
Resend the print job.
Did the gray background disappear from the prints?
The problem is
solved.
Go to step 3.
Troubleshooting
328
