Lexmark XM5365 User Manual Download Page 193

Page: 193 / 276

Troubleshooting

Network connection problems

Cannot open Embedded Web Server

Action

Yes

Step 1

Check if you are using a supported browser:

•

Internet Explorer® version 11 or later

•

Microsoft Edge

•

Safari version 6 or later

•

Google Chrome

version 32 or later

•

Mozilla Firefox version 24 or later

Is your browser supported?

Go to step 2.

Install a supported
browser.

Step 2

Make sure that the printer IP address is correct.

View the printer IP address:

•

From the home screen

•

From the TCP/IP section in the Network/Ports menu

•

By printing a network setup page or menu settings page,
and then ﬁnding the TCP/IP section

Note:

An IP address appears as four sets of numbers separated

by periods, such as 123.123.123.123.

Is the printer IP address correct?

Go to step 3.

Type the correct
printer IP address in
the address ﬁeld.

Step 3

Check if the printer is on.

Is the printer on?

Go to step 4.

Turn on the printer.

Step 4

Check if the network connection is working.

Is the network connection working?

Go to step 5.

Contact your
administrator.

Step 5

Make sure that the cable connections to the printer and print server
are secure.

For more information, see the setup documentation that came with
the printer.

Are the cable connections secure?

Go to step 6.

Secure the cable
connections.

Troubleshooting

193

Summary of Contents for XM5365

Page 1: ...MB2770 MX721 MX722 MX725 XM5365 XM5370 User s Guide June 2018 www lexmark com Machine type s 7464 Model s 036 037 096 336 337 388 396 836 ...

Page 2: ... Customizing the home screen 18 Setting up Card Copy 18 Using Shortcut Center 19 Using Display Customization 19 Setting up Scan Center 19 Creating a Cloud Connector proﬁle 20 Setting up Device Quotas 20 Using QR Code Generator 21 Conﬁguring Eco Settings 21 Using Customer Support 21 Managing bookmarks 21 Creating bookmarks 21 Creating folders 22 Managing contacts 22 Adding contacts 22 Adding groups...

Page 3: ...per support 37 Supported paper sizes 37 Supported paper types 38 Supported paper weights 39 Printing 41 Printing from a computer 41 Printing from a mobile device 41 Printing from a ﬂash drive 42 Supported ﬂash drives and ﬁle types 43 Conﬁguring conﬁdential jobs 44 Printing conﬁdential and other held jobs 44 Printing from a Cloud Connector proﬁle 45 Printing a font sample list 45 Printing a directo...

Page 4: ... a fax destination shortcut 57 Changing the fax resolution 57 Adjusting the fax darkness 58 Viewing a fax log 58 Blocking junk faxes 58 Holding faxes 58 Forwarding a fax 58 Scanning 59 Scanning to an FTP server 59 Creating an FTP shortcut 59 Scanning to a ﬂash drive 59 Scanning to a fax server 60 Sending scanned documents to a computer 60 Scanning to a Cloud Connector proﬁle 60 Understanding the p...

Page 5: ... 143 Maintaining the printer 144 Adjusting the speaker volume 144 Networking 144 Setting up serial printing Windows only 146 Cleaning printer parts 147 Ordering parts and supplies 150 Replacing parts and supplies 154 Moving the printer 180 Saving energy and paper 181 Recycling 181 Clearing jams 183 Avoiding jams 183 Identifying jam locations 184 Paper jam in trays 185 Paper jam in door A 185 Paper...

Page 6: ...ptions problems 195 Issues with supplies 196 Paper feed problems 198 Printing problems 200 Faxing problems 232 Scanning problems 235 Contacting customer support 239 Upgrading and migrating 240 Hardware 240 Software 253 Firmware 253 Notices 255 Index 270 Contents 6 ...

Page 7: ...ﬁre or electrical shock use only the power cord provided with this product or the manufacturer s authorized replacement CAUTION POTENTIAL INJURY Do not use this product with extension cords multioutlet power strips multioutlet extenders or UPS devices The power capacity of these types of accessories can be easily overloaded by a laser printer and may result in a risk of ﬁre property damage or poor...

Page 8: ...electrical shock when cleaning the exterior of the printer unplug the power cord from the electrical outlet and disconnect all cables from the printer before proceeding CAUTION POTENTIAL INJURY If the printer weight is greater than 18 kg 40 lb then it requires two or more trained personnel to lift it safely CAUTION POTENTIAL INJURY When moving the printer follow these guidelines to avoid personal ...

Page 9: ...ion if a lithium battery is incorrectly replaced Do not recharge disassemble or incinerate a lithium battery Discard used lithium batteries according to the manufacturer s instructions and local regulations This product is designed tested and approved to meet strict global safety standards with the use of speciﬁc manufacturer s components The safety features of some parts may not always be obvious...

Page 10: ...roblems Information Center Go to http infoserve lexmark com Help Menu Pages Access the guides on the printer ﬁrmware or go to http support lexmark com Touch Screen Guide Go to http support lexmark com Product videos Go to http infoserve lexmark com idv Information on setting up and conﬁguring the accessibility features of your printer Lexmark Accessibility Guide Go to http support lexmark com Help...

Page 11: ...d with the printer or go to http support lexmark com In other countries and regions See the printed warranty that came with the printer Product Information Guide See the documentation that came with the printer or go to http support lexmark com Selecting a location for the printer When selecting a location for the printer leave enough room to open trays covers and doors and to install hardware opt...

Page 12: ...ilation 1 Top 152 mm 6 in 2 Right side 152 mm 6 in 3 Front 406 mm 16 in Note The minimum space needed in front of the printer is 75 mm 3 in 4 Left side 152 mm 6 in 5 Rear 152 mm 6 in Printer conﬁgurations CAUTION TIPPING HAZARD Installing one or more options on your printer or MFP may require a caster base furniture or other feature to prevent instability causing possible injury For more informati...

Page 13: ...e information see Installing the 250 or 550 sheet tray on page 249 or Installing the 2100 sheet tray on page 250 Basic model 1 Automatic document feeder ADF tray 2 ADF bin 3 Standard bin 4 Multipurpose feeder 5 Standard 550 sheet tray 6 Control panel 7 ADF Learning about the printer 13 ...

Page 14: ...s such as the power cord fax feature or telephone during a lightning storm CAUTION POTENTIAL INJURY To avoid the risk of ﬁre or electrical shock connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible CAUTION POTENTIAL INJURY To avoid the risk of ﬁre or electrical shock use only the power cord provided with this produc...

Page 15: ...rt Connect the printer to a network 4 USB port Attach a keyboard or any compatible option Note This port is available only in some printer models 5 LINE port Connect the printer to an active telephone line through a standard wall jack RJ 11 DSL ﬁlter or VoIP adapter or any other adapter that allows you to access the telephone line to send and receive faxes Using the control panel Use the To 1 Disp...

Page 16: ...9 Backspace button Move the cursor backward and delete a character in an input ﬁeld 10 Indicator light Check the status of the printer 11 Volume buttons Adjust the volume of the headset or speaker 12 Headset or speaker port Attach a headset or speaker Note This feature is available only in some printer units Understanding the status of the power button and indicator light Indicator light Printer s...

Page 17: ...r can access 6 Status Supplies Show a printer warning or error message whenever the printer requires intervention to continue processing View more information on the printer warning or message and on how to clear it Note You can also access this setting by touching the top section of the home screen 7 USB Drive Print photos and documents from a ﬂash drive Scan photos and documents to a ﬂash drive ...

Page 18: ...you want to appear on the home screen 4 Apply the changes Setting up Card Copy 1 Open a web browser and then type the printer IP address in the address ﬁeld Notes View the printer IP address on the printer home screen The IP address appears as four sets of numbers separated by periods such as 123 123 123 123 If you are using a proxy server then temporarily disable it to load the web page correctly...

Page 19: ...d up to 10 images When enabled the status icons appear on the screen saver only when there are errors warnings or cloud based notiﬁcations 2 Apply the changes Changing the wallpaper image 1 From the home screen touch Change Wallpaper 2 Select an image to use 3 Apply the changes Running a slide show from a ﬂash drive 1 Insert a ﬂash drive into the USB port 2 From the home screen touch Slideshow Ima...

Page 20: ...ation code is valid only for 24 hours 7 Open a web browser and then go to https lexmark cloud connect co 8 Click Next and then accept the Terms of Use 9 Enter the authorization code and then click Connect 10 Log in to your cloud service provider account 11 Grant permissions Note To complete the authorization process open the proﬁle within 72 hours Setting up Device Quotas You may need administrati...

Page 21: ...de value Type a QR code value 4 Apply the changes Conﬁguring Eco Settings 1 From the home screen touch Eco Settings 2 Conﬁgure the Eco Mode settings or schedule a power saving mode 3 Apply the changes Using Customer Support 1 From the home screen touch Customer Support 2 Print or e mail the information Note For information on conﬁguring the application settings see the Customer Support Administrat...

Page 22: ...ry select the Authentication type for FTP and SMB To limit access to the bookmark enter a PIN Note The application supports the following ﬁle types PDF JPEG TIFF and HTML based web pages Other ﬁle types such as DOCX and XLXS are supported in some printer models 4 Click Save Note To manage bookmarks click Bookmark Setup Creating folders 1 Open a web browser and then type the printer IP address in t...

Page 23: ...mporarily disable it to load the web page correctly 2 Click Address Book 3 From the Contact Groups section add a group name Note You can assign one or more contacts to the group 4 Apply the changes Editing contacts or groups 1 Open a web browser and then type the printer IP address in the address ﬁeld Notes View the printer IP address on the printer home screen The IP address appears as four sets ...

Page 24: ... 123 123 If you are using a proxy server then temporarily disable it to load the web page correctly 2 Click Address Book 3 Do either of the following From the Contacts section select a contact that you want to delete From the Contact Groups section select a group name that you want to delete Setting up and using the home screen applications 24 ...

Page 25: ...le Magniﬁcation to use the zoom and pan gestures Use a physical keyboard to type characters and adjust certain settings Gesture Function Double tap Select an option or item on the screen Triple tap Zoom in or zoom out text and images Swipe right or swipe down Move to the next item on the screen Swipe left or swipe up Move to the previous item on the screen Pan Access parts of the zoomed image that...

Page 26: ...ibility Speech Rate 2 Select the speech rate Using the keyboard on the display Do one or more of the following Drag a ﬁnger over the key to announce the character Lift the ﬁnger to enter or type the character in the ﬁeld Select Backspace to delete characters To hear the content in the input ﬁeld select Tab and then select Shift Tab Enabling spoken passwords or personal identiﬁcation numbers 1 From...

Page 27: ...ing Universal paper settings 1 From the home screen touch Settings Paper Media Conﬁguration Universal Setup 2 Conﬁgure the settings Loading the 250 or 550 sheet tray CAUTION POTENTIAL INJURY To reduce the risk of equipment instability load each tray separately Keep all other trays closed until needed 1 Remove the tray Note To avoid paper jams do not remove trays while the printer is busy 2 Adjust ...

Page 28: ...x fan and align the paper edges before loading 4 Load the paper stack with the printable side facedown and then make sure that the side guides ﬁt snugly against the paper Loading paper and specialty media 28 ...

Page 29: ...e that the holes on the long edge of the paper are against the right side of the tray One sided printing Two sided printing Load envelopes with the ﬂap side up and against the left side of the tray Warning Potential Damage Do not use envelopes with stamps clasps snaps windows coated linings or self stick adhesives 5 Insert the tray 6 From the control panel set the paper size and paper type to matc...

Page 30: ...e the risk of equipment instability load each tray separately Keep all other trays closed until needed 1 Pull out the tray 2 Adjust the guides Loading A5 size paper a Pull up and slide the width guide to the position for A5 Loading paper and specialty media 30 ...

Page 31: ...ngth guide to the position for A5 until it clicks into place c Remove the A5 length guide from its holder d Insert the guide into its designated slot and then press until it clicks into place Loading paper and specialty media 31 ...

Page 32: ... width guide to the correct position for the size of the paper being loaded b If the A5 length guide is still attached then remove it If the guide is not attached then proceed to step d on page 33 c Place the A5 length guide in its holder Loading paper and specialty media 32 ...

Page 33: ...paper edges before loading 4 Load the paper stack with the printable side facedown When loading letterhead do either of the following One sided printing Two sided printing When loading prepunched paper make sure that the holes on the long edge of the paper are against the right side of the tray Loading paper and specialty media 33 ...

Page 34: ...ess down the paper stack while inserting the tray 6 From the printer control panel set the paper size and paper type from the control panel to match the paper loaded Loading the multipurpose feeder 1 Open the multipurpose feeder Loading paper and specialty media 34 ...

Page 35: ...ong edge of the paper are against the right side of the paper guide One sided printing Two sided printing Load envelopes with the ﬂap side down and against the left side of the paper guide Warning Potential Damage Do not use envelopes with stamps clasps snaps windows coated linings or self stick adhesives 5 From the control panel set the paper size and paper type to match the paper loaded Linking ...

Page 36: ...paper type for the trays that you are linking 4 Save the settings 5 Click Settings Device Maintenance Conﬁguration Menu Tray Conﬁguration 6 Set Tray Linking to Automatic 7 Save the settings To unlink trays make sure that no trays have the same paper size and paper type settings Warning Potential Damage The temperature of the fuser varies according to the speciﬁed paper type To avoid printing issue...

Page 37: ...3 4 in Statement 140 x 216 mm 5 5 x 8 5 in X Executive 184 x 267 mm 7 3 x 10 5 in X Letter 216 x 279 mm 8 5 x 11 in Legal 216 x 356 mm 8 5 x 14 in Folio 216 x 330 mm 8 5 x 13 in Universal 105 x 148 mm 4 1 x 5 8 in to 216 x 356 mm 8 5 x 14 in X 7 3 4 Envelope Monarch 3 98 x 191 mm 3 9 x 7 5 in X X 9 Envelope3 98 x 225 mm 3 9 x 8 9 in X X 1 A5 long edge feed LEF is recommended over A5 short edge fee...

Page 38: ...d LEF is recommended over A5 short edge feed SEF 2 Envelopes wider than 101 6 mm 4 5 in may crease This paper type must be tested for acceptability 3 Envelopes are not supported on Lexmark MX725 Supported paper types Paper type Standard 550 sheet tray optional 250 or 550 sheet tray Optional 2100 sheet tray Multipurpose feeder Two sided printing Plain paper Card stock X Transparency1 X X Labels X X...

Page 39: ... type and weight Standard 550 sheet tray optional 250 or 550 sheet tray Optional 2100 sheet tray Multipurpose feeder Two sided printing Plain paper or Bond1 60 176 g m grain long 16 47 lb bond Card stock 203 g m grain long 125 lb bond X Card stock 199 g m grain long 110 lb bond X Card stock 176 g m grain long 65 lb bond X Transparency 138 146 g m grain long 37 39 lb bond X X 1 Grain short is prefe...

Page 40: ...Paper labels 180 g m 48 lb bond X Integrated forms2 140 175 g m 37 47 lb bond X Integrated forms 75 135 g m 20 36 lb bond X Envelopes3 60 105 g m 16 28 lb bond X 1 Grain short is preferred for paper over 176 g m 47 lb 2Pressure sensitive area must enter the printer ﬁrst 3 28 lb bond envelopes are limited to 25 cotton content Paper support 40 ...

Page 41: ...on that came with the application 2 Select a printer 3 Print the document Printing from a mobile device using Google Cloud Print Google Cloud PrintTM is a mobile printing service that allows enabled applications on mobile devices to print to any Google Cloud Print ready printer 1 From the home screen of your mobile device launch an enabled application 2 Tap Print and then select a printer 3 Print ...

Page 42: ... Print the document Printing from a ﬂash drive 1 Insert the ﬂash drive Notes If you insert the ﬂash drive when an error message appears then the printer ignores the ﬂash drive If you insert the ﬂash drive while the printer is processing other print jobs then Busy appears on the display 2 From the display touch the document that you want to print If necessary conﬁgure other print settings 3 Send th...

Page 43: ...32GB PNY Attaché 16GB and 32GB Notes The printer supports high speed USB ﬂash drives with full speed standard USB ﬂash drives must support the File Allocation Table system FAT16 32 File types Documents doc or docx xls or xlsx ppt or pptx pdf xps Images dcx gif jpeg or jpg bmp pcx tiff or tif png Printing 43 ...

Page 44: ...er memory Note Verify jobs print one copy to check if it is satisfactory before printing the remaining copies Reserve Job Expiration Set the amount of time before reserved jobs are deleted without being printed Note Reserve held jobs are automatically deleted after printing Printing conﬁdential and other held jobs For Windows users 1 With a document open click File Print 2 Click Properties Prefere...

Page 45: ...re the settings Print For other print jobs navigate to Held jobs select your user name select the print job conﬁgure the settings Print Printing from a Cloud Connector proﬁle 1 From the home screen touch Cloud Connector 2 Select a cloud service provider and then select a proﬁle Note For more information on creating a Cloud Connector proﬁle see Creating a Cloud Connector proﬁle on page 20 3 Select ...

Page 46: ... Source menu select the setting that best matches the original photo 4 Copy the photo Copying on letterhead 1 Load an original document into the ADF tray or on the scanner glass 2 From the home screen touch Copy and then specify the size of the original document 3 Touch Copy to and then select the tray that contains the specialty media If you are loading the specialty media into the multipurpose f...

Page 47: ...n the scanner glass 2 From the home screen touch Copy Separator Sheets 3 Adjust the settings 4 Send the copy job Copying multiple pages onto a single sheet 1 Load an original document into the ADF tray or on the scanner glass 2 From the home screen touch Copy Pages per Side 3 Adjust the settings 4 Copy the document Creating a copy shortcut Note You may need administrative rights to create a shortc...

Page 48: ...3 From the Shortcut Type menu select Copy and then conﬁgure the settings 4 Apply the changes Copying 48 ...

Page 49: ...address on the printer home screen The IP address appears as four sets of numbers separated by periods such as 123 123 123 123 If you are using a proxy server then temporarily disable it to load the Web page correctly 2 Click Settings E mail 3 Enter the needed information 4 Apply the changes Sending an e mail Using the control panel 1 Load an original document into the ADF tray or on the scanner g...

Page 50: ...es View the printer IP address on the home screen The IP address appears as four sets of numbers separated by periods such as 123 123 123 123 If you are using a proxy server then temporarily disable it to load the web page correctly 2 Click Shortcuts Add Shortcut 3 From the Shortcut Type menu select E mail and then conﬁgure the settings 4 Apply the changes E mailing 50 ...

Page 51: ...0 seconds and then turn it back on 3 From the Before You Begin screen select Change the Settings and Continue with the Wizard 4 From the Fax Email Server Setup screen enter the needed information 5 Finish the setup Setting up fax using a standard telephone line CAUTION SHOCK HAZARD To avoid the risk of electrical shock do not set up this product or make any electrical or cabling connections such a...

Page 52: ...tically Auto Answer On or manually Auto Answer Off If you want to receive faxes automatically then set the printer to pick up on a speciﬁed number of rings Setup 2 Printer is sharing the line with an answering machine Note If you subscribe to a distinctive ring service then make sure that you set the correct ring pattern for the printer Otherwise the printer does not receive faxes even if you have...

Page 53: ...ing machine For example if the answering machine picks up calls after four rings then set the printer Rings to Answer setting to six Setting up fax in countries or regions with different telephone wall jacks and plugs CAUTION SHOCK HAZARD To avoid the risk of electrical shock do not set up this product or make any electrical or cabling connections such as the power cord fax feature or telephone du...

Page 54: ...If the wall jack or equipment in your facility is not compatible with this type of connection then use a telephone adapter An adapter for your country or region may not come with your printer and you may need to purchase it separately There may be an adapter plug installed in the telephone port of the printer Do not remove the adapter plug from the telephone port of the printer if you are connecti...

Page 55: ...ecting the printer to a wall jack in Germany The German wall jack has two kinds of ports The N ports are for fax machines modems and answering machines The F port is for telephones Connect the printer to any of the N ports 1 Connect one end of the telephone cable to the line port of the printer 2 Connect the other end of the cable to the RJ11 adapter and then connect the adapter to an N port 3 If ...

Page 56: ...daylight saving time 1 From the home screen touch Settings Device Preferences Date and Time Conﬁgure 2 In the Time Zone menu select Custom 3 Conﬁgure the settings Sending a fax Using the control panel 1 Load the original document into the ADF tray or on the scanner glass 2 From the home screen touch Fax and then enter the needed information 3 If necessary conﬁgure other fax settings 4 Send the fax...

Page 57: ...trative rights to create a shortcut 1 Open a web browser and then type the printer IP address in the address ﬁeld Notes View the printer IP address on the home screen The IP address appears as four sets of numbers separated by periods such as 123 123 123 123 If you are using a proxy server then temporarily disable it to load the web page correctly 2 Click Shortcuts Add Shortcut 3 From the Shortcut...

Page 58: ...ated by periods such as 123 123 123 123 If you are using a proxy server then temporarily disable it to load the web page correctly 2 Click Settings Reports Fax 3 Click Fax Job Log or Fax Call Log Blocking junk faxes 1 From the home screen touch Settings Fax Analog Fax Setup Fax Receive Settings Admin Controls Block No Name Fax 2 Apply the changes Holding faxes 1 From the home screen touch Settings...

Page 59: ... then type the printer IP address in the address ﬁeld Notes View the printer IP address on the printer home screen The IP address appears as four sets of numbers separated by periods such as 123 123 123 123 If you are using a proxy server then temporarily disable it to load the web page correctly 2 Click Shortcuts Add Shortcut 3 From the Shortcut Type menu select FTP and then conﬁgure the settings...

Page 60: ...nto the ADF tray or on the scanner glass 2 From the home screen touch Scan Center and then from the list of destinations select Fax 3 Select a fax destination Note To create a fax destination touch Create Fax 4 Scan the document Sending scanned documents to a computer 1 Load an original document into the ADF tray or on the scanner glass 2 From the home screen touch Scan Proﬁles Scan To Computer 3 ...

Page 61: ...hen select a proﬁle Note For more information on creating a Cloud Connector proﬁle see Creating a Cloud Connector proﬁle on page 20 4 If necessary select a folder 5 Touch Scan 6 If necessary change the scan settings 7 Touch Scan Scanning 61 ...

Page 62: ...alog Fax Setup Fax Server Setup E mail E mail Setup E mail Defaults Web Link Setup FTP FTP Defaults USB Drive Flash Drive Scan Flash Drive Print Network Ports Network Overview Wireless Ethernet TCP IP SNMP IPSec LPD Conﬁguration HTTP FTP Settings ThinPrint USB Google Cloud Print Security Login Methods Schedule USB Devices Security Audit Log Login Restrictions Conﬁdential Print Setup Disk Encryptio...

Page 63: ... wizard Keyboard Keyboard Type List of languages Select a language as a keyboard type Notes All the Keyboard Type values may not appear or may require special hardware to appear This menu item appears only in some printer models Displayed information Display Text 1 IP Address Display Text 2 Date Time Custom Text 1 Custom Text 2 Specify the information to appear on the home screen Note Custom Text ...

Page 64: ...und Removal On Off Specify whether background removal is allowed Allow Custom Job scans On Off Scan multiple jobs to one ﬁle One Page Flatbed Scanning On Off Set copies from the scanner glass to only one page at a time Audio Feedback Button Feedback On Off Enable audio feedback for button presses panel interactions paper loaded prompts and error notiﬁcations Note This menu item appears only in som...

Page 65: ...inter models Supplies Show Supply Estimates Show estimates Do not show estimates Show the estimated status of the supplies Supplies Cartridge Alarm Off Single Continuous Set the number of times that the alarm sounds when the toner cartridge is low Note This menu item appears only in some printer models E mail Alerts Setup E mail Setup Primary SMTP Gateway Type the IP address or host name of the pr...

Page 66: ...nter models E mail Alerts Setup E mail Setup Use SSL TLS Disabled Negotiate Required Send an e mail using an encrypted link Note This menu item appears only in some printer models E mail Alerts Setup E mail Setup Require Trusted Certiﬁcate On Off Require a trusted certiﬁcate when accessing the SMTP server Note This menu item appears only in some printer models E mail Alerts Setup E mail Setup SMTP...

Page 67: ...m appears only in some printer models E mail Alerts Setup E mail Setup Kerberos 5 REALM Specify the realm for the Kerberos 5 authentication protocol Note This menu item appears only in some printer models E mail Alerts Setup E mail Setup NTLM Domain Specify the domain name for the NTLM security protocol Note This menu item appears only in some printer models E mail Alerts Setup E mail Setup Disabl...

Page 68: ...y information of the reboot counter Error Prevention Auto Reboot Reset Auto Reboot Counter Cancel Continue Reset Auto Reboot Counter Note This menu item appears only in some printer models Error Prevention Display Short Paper Error On Auto clear Set the printer to show a message when a short paper error occurs Note Short paper refers to the size of the paper loaded Error Prevention Page Protect Of...

Page 69: ...he printer enters Hibernate mode Timeouts Hibernate Timeout on Connection Hibernate Do Not Hibernate Set the printer to Hibernate mode even when an active Ethernet connection exists Eco Mode Off Energy Energy Paper Paper Minimize the use of energy paper or specialty media Note Setting Eco Mode to Energy or Paper may affect printer performance but not print quality Schedule Power Modes Schedules Sc...

Page 70: ...gnores duplicate key presses on an attached keyboard Key Repeat Initial Delay 0 25 5 1 Set the initial length of delay in seconds before a repeating key starts repeating Note This menu item appears only when a keyboard is attached to the printer Key Repeat Rate 0 5 30 30 Set the number of presses per second for a repeating key Note This menu item appears only when a keyboard is attached to the pri...

Page 71: ...ry Defaults Menu item Description Restore Settings Restore all settings Restore printer settings Restore network settings Restore app settings Restore the printer factory default settings Note Restore app settings appears only in some printer models Maintenance Conﬁguration Menu Menu item Description USB Conﬁguration USB PnP 1 2 Change the USB driver mode of the printer to improve its compatibilit...

Page 72: ...ultipurpose Feeder Manual Envelope Set the paper source that the user ﬁlls when a prompt to load paper or envelope appears Note For Multipurpose Feeder to appear set Conﬁgure MP to Cassette from the Paper menu Tray Conﬁguration Action for Prompts Prompt user Continue Use current Set the printer to resolve paper or envelope related change prompts Reports Menu Settings Page Event Log Event Log Summa...

Page 73: ...e Off On Set the printer to operate in Quiet Mode Device Operations Panel Menus Enable Disable Enable access to the control panel menus Device Operations Safe Mode Off On Set the printer to operate in a special mode in which it attempts to continue offering as much functionality as possible despite known issues For example when set to On and the duplex motor is nonfunctional the printer performs o...

Page 74: ...the ﬂatbed and ADF after replacing the ADF scanner glass or controller board Scanner Conﬁguration Edge Erase ADF Edge Erase 0 6 3 Flatbed Edge Erase 0 6 3 Set the size in millimeters of the no print area around an ADF or ﬂatbed scan job Scanner Conﬁguration Disable Scanner Enabled Disabled ADF Disabled Disable the scanner if it is not working properly Scanner Conﬁguration Scanner Manual Registrati...

Page 75: ...all information on hard disk appears only in printers with a hard disk installed Visible Home Screen Icons Menu Description Status Supplies Job Queue Change Language Address Book Bookmarks Held Jobs USB App Proﬁles Display Customization Eco Settings Specify which icons to show on the home screen About this Printer Menu item Description Asset Tag Show the serial number of the printer Printer s Loca...

Page 76: ...arator Sheets None Between Copies Between Jobs Between Pages Insert blank separator sheets when printing Separator Sheet Source Tray x 1 Multipurpose Feeder Specify the paper source for the separator sheet Note The multipurpose feeder is available only in some printer models Pages per Side Off 2 pages per side 3 pages per side 4 pages per side 6 pages per side 9 pages per side 12 pages per side 16...

Page 77: ...pplies can print Note This menu item appears only when a printer hard disk is installed Job Hold Timeout 0 255 30 Set the time in seconds that the printer waits for user intervention before it holds jobs that require unavailable resources and continues to print other jobs in the print queue Note This menu item appears only when a printer hard disk is installed Printer Usage Max Speed Max Yield Det...

Page 78: ...nt All is selected Note This menu item appears only when a printer hard disk is installed Note An asterisk next to a value indicates the factory default setting Quality Menu item Description Print Resolution 300 dpi 600 dpi 1200 dpi 1200 Image Q 2400 Image Q Set the resolution for the text and images on the printed output Note Resolution is determined in dots per inch or image quality Pixel Boost ...

Page 79: ...Log Post Delete Current Log Specify how the printer responds when the frequency threshold expires Note The value deﬁned in Accounting Log Frequency determines when this action is triggered Log Near Full Level Off On Specify the maximum size of the log ﬁle before the printer executes the Log Action at Near Full Log Action at Near Full None E mail Current Log E mail Delete Current Log E mail Delete ...

Page 80: ...the TCP IP menu is used as the default log ﬁle preﬁx Note An asterisk next to a value indicates the factory default setting XPS Menu item Description Print Error Pages Off On Print a test page that contains information on errors including XML markup errors Minimum Line Width 1 30 2 Set the minimum stroke width Notes Jobs printed in 1200 dpi use the value directly Jobs printed in 4800 CQ use half t...

Page 81: ...source which contains the default font selection Notes Flash and Disk appear only in some printer models For Flash and Disk to appear make sure that they are not read or write protected Font Name List of available fonts Courier Select a font from the speciﬁed font source Symbol Set List of available symbol set 10U PC 8 Specify the symbol set for each font name Note A symbol set is a set of alphabe...

Page 82: ...to the ﬁrst position on the same line Auto LF after CR Off On Set the printer to perform a line feed after a carriage return control command Tray Renumber Assign MP Feeder Assign Tray x Assign Manual Paper Assign Manual Envelope Conﬁgure the printer to work with a different print driver or custom application that uses a different set of source assignments to request a given paper source Choose fro...

Page 83: ...Auto Fit Off On Select the best available paper size and orientation setting for an image Note When set to On this menu item overrides the scaling and orientation settings for the image Invert Off On Invert bitonal monochrome images Note This menu item does not apply to GIF or JPEG image formats Scaling Best Fit Anchor Top Left Anchor Center Fit Height Width Fit Height Fit Width Adjust the image t...

Page 84: ...oading letter All Listed substitutes Letter A4 Conﬁgure MP Cassette Manual First Set the printer when to pick paper loaded in the multipurpose feeder Notes When set to Cassette the printer treats the multipurpose feeder like a tray When set to Manual the printer treats the multipurpose feeder like a manual feeder When set to First the printer picks paper from the multipurpose feeder until it is em...

Page 85: ...t edge or long edge direction Note Long Edge appears only when the longest edge is shorter than the maximum width supported Note An asterisk next to a value indicates the factory default setting Custom Scan Sizes Menu item Description Custom Scan Size x Scan Size Name Width 1 8 50 inches 8 50 25 216 mm 216 Height 1 14 inches 14 25 356 mm 297 Orientation Portrait Landscape 2 scans per side Off On A...

Page 86: ...e paper loaded Copy Copy Defaults Menu item Description Content Type Text Text Photo Photo Graphics Improve the output result based on the content of the original document Content Source Black and White Laser Color Laser Inkjet Photo Film Magazine Newspaper Press Other Improve the output result based on the source of the original document Note An asterisk next to a value indicates the factory defa...

Page 87: ... a sheet of paper Print Page Borders Off On Place a border around each image when printing multiple pages on a single page Collate Off 1 1 1 2 2 2 On 1 2 1 2 1 2 Print multiple copies in sequence Copy from Size List of paper sizes Set the paper size of the original document Notes Letter is the U S factory default setting A4 is the international factory default setting This menu item may vary depen...

Page 88: ...te An asterisk next to a value indicates the factory default setting Advanced Imaging Menu item Description Color Dropout None Red Green Blue Default Red Threshold 0 255 128 Default Green Threshold 0 255 128 Default Blue Threshold 0 255 128 Specify which color to drop during scanning and adjust the dropout setting for that color Contrast Best for Content 0 1 2 3 4 5 Specify the contrast of the out...

Page 89: ...tail 4 to 4 0 Adjust the amount of shadow detail visible on a scanned image Scan Edge to Edge Off On Allow edge to edge scanning of the original document Sharpness 1 5 3 Adjust the sharpness of a scanned image Note An asterisk next to a value indicates the factory default setting Admin Controls Menu item Description Transparency Separators Off On Insert a blank sheet between transparencies Allow P...

Page 90: ...ort is set to T 38 or G711 This menu item requires a line splitter and a telephone handset Use a regular telephone line to answer an incoming fax job and to dial a fax number To go directly to the Manual Fax function touch and 0 on the keypad Memory Use All receive Mostly receive Equal Mostly send All send Set the amount of internal printer memory allocated for faxing Note This menu item prevents ...

Page 91: ...port is set to T 38 Enable Extension in Use Support Off On Determine whether a telephone line is used by another device such as another phone on the same line Notes This menu item is monitored continuously after turning on the printer This menu item does not appear if Fax Transport is set to T 38 Optimize Fax Compatibility Conﬁgure the printer fax functionality for optimal compatibility with other...

Page 92: ...e original document Darkness 4 to 4 0 Adjust the darkness of the scanned image Behind a PABX Off On Set the printer to dial a fax number without waiting to recognize the dial tone Note Private Automated Branch Exchange PABX is a telephone network that allows a single access number to offer multiple lines to outside callers Dial Mode Tone Pulse Specify the dial mode for incoming or outgoing faxes N...

Page 93: ...rom the original document then set Background Detection to Content based If you want to remove image noise from a photo then set Background Detection to Fixed Mirror Image Off On Create a mirror image of the original document Negative Image Off On Create a negative image of the original document Shadow Detail 4 to 4 0 Adjust the amount of shadow detail visible on a scanned image Scan Edge to Edge ...

Page 94: ... Fax Off On Allow the print driver to send fax Allow Save as Shortcut Off On Save fax numbers as shortcuts in the printer Max Speed 33600 14400 9600 4800 2400 Set the maximum speed for sending fax Custom Job Scanning Off On Turn on scanning of custom jobs by default Note This menu item appears only when a hard disk is installed Scan Preview Off On Show a preview of the scan on the display Note Thi...

Page 95: ...Set the number of rings for incoming fax Auto Reduction Off On Scale incoming fax to ﬁt on the page Paper Source Tray x Multipurpose Feeder Auto Set the paper source for printing incoming fax Sides Off On Print on both sides of the paper Separator Sheets None Before Job After Job Specify whether to insert blank separator sheets when printing Separator Sheet Source Tray x 1 Multipurpose Feeder Spec...

Page 96: ...ller ID Off On Show the number that is sending the incoming fax Block No Name Fax Off On Block incoming faxes sent from devices with no station ID or fax ID speciﬁed Banned Fax List Add Banned Fax Specify the phone numbers that you want to block Answer On All Rings Single Ring Only Double Ring Only Triple Ring Only Single or Double Rings Only Single or Triple Rings Only Double or Triple Rings Only...

Page 97: ...rint Print and Forward Forward Specify how to forward received fax Forward to Destination x Type Shortcut Number Specify where to forward received fax Conﬁrmation E mail Send a conﬁrmation e mail when fax forwarding is successful Note The e mail is sent only when forwarding to FTP or Network Share destinations Max Speed 33600 14400 9600 4800 2400 Set the maximum speed for transmitting fax Note An ...

Page 98: ...Footer x Note An asterisk next to a value indicates the factory default setting Fax Log Settings Menu item Description Transmission Log Print log Do Not Print Log Print Only For Error Print a log for successful fax transmission or transmission error Receive Error Log Print Never Print on Error Print a log for fax receive failures Auto Print Logs On Off Print all fax activity Note An asterisk next ...

Page 99: ... to a value indicates the factory default setting Speaker Settings Menu item Description Speaker Mode Always Off Always On On until Connected Set the fax speaker mode Speaker Volume Low High Adjust the fax speaker volume Ringer Volume Off On Enable the ringer volume Note An asterisk next to a value indicates the factory default setting Fax Server Setup General Fax Settings Menu item Description To...

Page 100: ...r backup SMTP server Secondary SMTP Gateway Port 1 65535 25 Enter the server port number of your secondary or backup SMTP server SMTP Timeout 5 30 30 Set the time before the printer times out if the SMTP server does not respond Reply Address Specify a reply address for sending fax Always use SMTP default Reply Address Off On Specify the SMTP reply address for sending fax Use SSL TLS Disabled Negot...

Page 101: ...o connect to the SMTP server Device Password Kerberos 5 REALM Specify the realm for the Kerberos 5 authentication protocol NTLM Domain Specify the domain name for the NTLM security protocol Disable SMTP server not set up error Off On Hide the SMTP server not set up error message Note An asterisk next to a value indicates the factory default setting Fax Server Scan Settings Menu item Description Im...

Page 102: ...he original document Notes Mixed Sizes is the U S factory default setting A4 is the international factory default setting This setting may vary depending on your printer model Use Multi Page TIFF Off On Choose between single and multiple page TIFF ﬁles Note An asterisk next to a value indicates the factory default setting E mail E mail Setup Menu item Description Primary SMTP Gateway Type the IP a...

Page 103: ...rusted Certiﬁcate Off On Require a trusted certiﬁcate when accessing the SMTP server SMTP Server Authentication No authentication required Login Plain NTLM CRAM MD5 Digest MD5 Kerberos 5 Set the authentication type for the SMTP server Device Initiated E mail None Use Device SMTP Credentials Specify whether credentials are required for device initiated e mail User Initiated E mail None Use Device S...

Page 104: ...efault setting E mail Defaults Menu item Description Subject Specify the e mail subject and message Message File Name Specify the ﬁle name for the scanned image Format PDF pdf TIFF tif JPEG jpg XPS xps TXT txt RTF rtf DOC docx Specify the ﬁle format for the scanned image Global OCR Settings Recognized Languages Auto Rotate Despeckle Auto Contrast Enhance Conﬁgure the settings for optical character...

Page 105: ...t Photo Photo Graphics Improve the output result based on the content of the original document Content Source Black and White Laser Color Laser Inkjet Photo Film Magazine Newspaper Press Other Improve the output result based on the original document Color Black and White Gray Color Auto Specify the color when scanning an image Note An asterisk next to a value indicates the factory default setting ...

Page 106: ...sterisk next to a value indicates the factory default setting Advanced Imaging Menu item Description Color Balance 4 to 4 0 Adjust the amount of toner being used for each color Color Dropout Color Dropout None Red Green Blue Default Red Threshold 0 255 128 Default Green Threshold 0 255 128 Default Blue Threshold 0 255 128 Specify which color to drop during scanning and adjust the dropout setting f...

Page 107: ...ion to Content based If you want to remove image noise from a photo then set Background Detection to Fixed Mirror Image Off On Create a mirror image of the original document Negative Image Off On Create a negative image of the original document Shadow Detail 4 to 4 0 Adjust the amount of shadow detail visible on a scanned image Scan Edge to Edge Off On Allow edge to edge scanning of the original d...

Page 108: ...le carbon copy and blind carbon copy in e mail Use Multi Page TIFF On Off Choose between single and multiple page TIFF ﬁles TIFF Compression LZW JPEG Set a compression option for TIFF ﬁles Text Default 5 95 75 Set the quality of text on a scanned image Text Photo Default 5 95 75 Set the quality of text or photo on a scanned image Photo Default 5 95 50 Set the quality of a photo on a scanned image ...

Page 109: ...ve as Shortcut Off On Save e mail addresses as shortcuts Note When set to Off the Save As Shortcut button does not appear on the e mail Destination screen E mail Images Sent As Attachment Web Link Specify how to send the images in e mail Reset E mail Information After Sending Off On Restore the default e mail information after sending an e mail Note An asterisk next to a value indicates the factor...

Page 110: ...re the settings for optical character recognition OCR Note This menu appears only if you have purchased and installed an OCR solution PDF Settings PDF Version 1 3 1 4 1 5 1 6 1 7 Archival Version A 1a A 1b Secure Off On Archival PDF A Off On Set the PDF format for the scanned image Content Type Text Text Photo Graphics Photo Improve the output result based on the content of the original document N...

Page 111: ...the scanned image Orientation Portrait Landscape Specify the orientation of text and graphics on the page Original Size List of paper sizes Set the paper size of the original document Notes Letter is the U S factory default setting A4 is the international factory default setting The menu items may vary depending on your printer model Sides Off Long Edge Short Edge Specify the page orientation of t...

Page 112: ... Best for content 5 95 Set the quality of a JPEG format image Notes 5 reduces the ﬁle size but lessens the image quality 90 provides the best image quality but produces a large ﬁle size Contrast Best for content 0 1 2 3 4 5 Specify the contrast of the output Background Removal Background Detection Content based Fixed Level 4 to 4 0 Adjust the amount of background visible on a scanned image Note If...

Page 113: ...ry default setting Admin Controls Menu item Description Text Default 5 95 75 Set the quality of text on a scanned image Text Photo Default 5 95 75 Set the quality of text or photo image on a scanned image Photo Default 5 95 50 Set the quality of a photo image on a scanned image Use Multi Page TIFF On Off Choose between single and multiple page TIFF ﬁles TIFF Compression LZW JPEG Set a compression ...

Page 114: ...s Shortcut Off On Save custom FTP settings as shortcuts Note An asterisk next to a value indicates the factory default setting USB Drive Flash Drive Scan Menu item Description Format PDF pdf TIFF tif JPEG jpg XPS xps Specify the ﬁle format for the scanned image Note The settings may vary depending on your printer model Global OCR Settings Recognized Languages Auto Rotate Despeckle Auto Contrast En...

Page 115: ...original document Content Source Black and White Laser Color Laser Inkjet Photo Film Magazine Newspaper Press Other Improve the output result based on the source of the original document Color Black and White Gray Color Auto Specify the color when scanning an image Resolution 75 dpi 150 dpi 200 dpi 300 dpi 400 dpi 600 dpi Set the resolution of the scanned image Note An asterisk next to a value ind...

Page 116: ...name of the scanned image Note An asterisk next to a value indicates the factory default setting Advanced Imaging Menu item Description Color Balance Adjust the amount of toner used for each color Color Dropout Color Dropout None Red Green Blue Default Red Threshold 0 255 128 Default Green Threshold 0 255 128 Default Blue Threshold 0 255 128 Specify which color to drop during scanning and adjust t...

Page 117: ...to Content based If you want to remove image noise from a photo then set Background Detection to Fixed Mirror Image Off On Create a mirror image of the original document Negative Image Off On Create a negative image of the original document Shadow Detail 4 to 4 0 Adjust the amount of shadow detail visible on a scanned image Scan Edge to Edge Off On Allow edge to edge scanning of the original docum...

Page 118: ... Color is set to Gray Custom Job Scanning Off On Turn on scanning of custom jobs by default Note This menu item appears only when a hard disk is installed Scan Preview Off On Show a preview of the scan on the display Note This menu item appears only when a hard disk is installed Note An asterisk next to a value indicates the factory default setting Flash Drive Print Menu item Description Number of...

Page 119: ... Side Note The positioning depends on the number of page images and their page orientation Pages per Side Orientation Auto Landscape Portrait Specify the orientation of a multiple page document when using Pages per Side Pages per Side Border None Solid Print a border around each page image when using Pages per Side Separator Sheets Off Between Copies Between Jobs Between Pages Specify whether to i...

Page 120: ...tions to the printer Note This setting removes all network conﬁguration settings Network Job Timeout Off On 90 seconds Set the time before the printer cancels a network print job Banner Page Off On Print a banner page Scan to PC Port Range 9751 12000 Specify a valid port range for printers that are behind a port blocking ﬁrewall Note An asterisk next to a value indicates the factory default settin...

Page 121: ...k when a PIN on the printer is entered into the wireless settings of the access point Network Mode BSS Type Infrastructure Specify the network mode Enable Wi Fi Direct On Off Enable Wi Fi Direct capable devices to connect directly to the printer Compatibility 802 11b g n 2 4GHz 802 11a b g n ac 2 4GHz 5GHz 802 11a n ac 5GHz Specify the standard for the Wi Fi network Note 802 11a b g n ac 2 4GHz 5G...

Page 122: ...ough 802 1x standard Notes This menu item appears only when the Wireless Security Mode is set to 802 1x RADIUS 802 1x RADIUS can be conﬁgured only from the Embedded Web Server IPv4 Enable DHCP On Off Set Static IP Address IP Address Netmask Gateway Enable and conﬁgure IPv4 settings in the printer IPv6 Enable IPv6 On Off Enable DHCPv6 On Off Stateless Address Autoconﬁguration On Off DNS Server Addr...

Page 123: ... disk before printing Note This menu item appears only when a hard disk is installed Mac Binary PS Auto On Off Set the printer to process Macintosh binary PostScript print jobs Notes On processes raw binary PostScript print jobs Off ﬁlters print jobs using the standard protocol Ethernet Menu item Description Network Speed Show the speed of an active network adapter IPv4 Enable DHCP On Off Enable D...

Page 124: ...t job requires it regardless of the default printer language Note If PCL SmartSwitch is off then the printer does not examine incoming data and uses the default printer language speciﬁed in the Setup menu PS SmartSwitch Off On Set the printer to switch automatically to PS emulation when a print job requires it regardless of the default printer language Note If PS SmartSwitch is off then the printe...

Page 125: ... name for the zero conﬁguration network Note This menu item appears only in some printer models Enable Auto IP Off On Assign an IP address automatically DNS Server Address Specify the current Domain Name System DNS server address Backup DNS Server Address Specify the backup DNS server addresses Backup DNS Server Address 2 Backup DNS Server Address 3 Domain Search Order Specify a list of domain nam...

Page 126: ...CP connections Raw Print Port 1 65535 9100 Specify a raw port number for printers connected on a network Outbound Traffic Maximum Speed Off On Enable the printer maximum transfer rate Enhanced TLS Security Off On Enhance printer privacy and data integrity Note An asterisk next to a value indicates the factory default setting SNMP Note This menu appears only in network printers or printers that are...

Page 127: ...lue indicates the factory default setting IPSec Note This menu appears only in network printers or printers that are attached to print servers Menu item Description Enable IPSec Off On Enable Internet Protocol Security IPSec Base Conﬁguration Default Compatibility Secure Set the IPSec base conﬁguration Note This menu item appears only when Enable IPSec is set to On IPSec Device Certiﬁcate Specify ...

Page 128: ...onﬁguration Note This menu appears only in network printers or printers that are attached to print servers Menu item Description LPD Timeout 0 65535 seconds 90 Set the time out value to stop the Line Printer Daemon LPD server from waiting indeﬁnitely for hung or invalid print jobs LPD Banner Page Off On Print a banner page for all LPD print jobs Note A banner page is the ﬁrst page of a print job u...

Page 129: ...only in some printer models FTP Proxy IP Address HTTP Default IP Port 1 65535 80 HTTPS Device Certiﬁcate FTP Default IP Port 1 65535 21 Timeout for HTTP FTP Requests 1 299 30 Specify the amount of time before the server connection stops Retries for HTTP FTP Requests 1 299 3 Set the number of retries to connect to the HTTP FTP server Note An asterisk next to a value indicates the factory default se...

Page 130: ...p menu Job Buffering Off On Temporarily store jobs on the printer hard disk before printing Note This menu item appears only when a hard disk installed Mac Binary PS On Auto Off Set the printer to process Macintosh binary PostScript print jobs Notes When set to On the printer processes raw binary PostScript print jobs from computers using the Macintosh operating system When set to Auto the printer...

Page 131: ...is menu appears only when a direct Wi Fi network is the active network Menu item Description SSID Specify the service set identiﬁer SSID of the Wi Fi network Set Preshared Key Set the preshared key PSK to authenticate and validate users on a Wi Fi connection Show PSK on Setup Page Off On Show the PSK on the Network Setup Page Group Owner IP Address Specify the IP address of the group owner Auto Ac...

Page 132: ... E mail Function Fax Function FTP Function Release Held Faxes Held Jobs Access User Proﬁles Cancel Jobs at the Device Change Language Internet Printing Protocol IPP Initiate Scans Remotely B W Print Color Print Control access to the printer functions Administrative Menus Security Menu Network Ports Menu Paper Menu Reports Menu Function Conﬁguration Menus Supplies Menu Option Card Menu SE Menu Devi...

Page 133: ...m 5 Scan Center Custom 6 Scan Center Custom 7 Scan Center Custom 8 Scan Center Custom 9 Scan Center Custom 10 Forms and Favorites Control access to printer applications Local Accounts Menu item Description Manage Groups Permissions Add Group Import Access Controls Function Access Administrative Menus Device Management Apps All Users Import Access Controls Function Access Administrative Menus Devic...

Page 134: ...ss to the USB ports Security Audit Log Menu item Description Enable Audit Off On Record the events in the secure audit log and remote syslog Enable Remote Syslog Off On Send audit logs to a remote server Remote Syslog Server Specify the remote syslog server Remote Syslog Port 1 65535 514 Specify the remote syslog port Remote Syslog Method Normal UDP Stunnel Specify a syslog method to transmit logg...

Page 135: ...Use 3 local3 20 Local Use 4 local4 21 Local Use 5 local5 22 Local Use 6 local6 23 Local Use 7 local7 Specify a facility code that the printer uses when sending log events to a remote server Severity of Events to Log 0 Emergency 1 Alert 2 Critical 3 Error 4 Warning 5 Notice 6 Informational 7 Debug Specify the priority level cutoff for logging messages and events Remote Syslog Non Logged Events Off ...

Page 136: ...istrator when the log ﬁlls its allotted memory Full Alert Level 1 99 90 E mail Log Exported Alert Off On Send e mail notiﬁcation to the administrator when a log is exported E mail Log Settings Changed Alert Off On Send e mail notiﬁcation to the administrator when Enable Audit is set Log Line Endings LF n CR r CRLF r n Specify how the log ﬁle terminates the end of each line Digitally Sign Exports O...

Page 137: ... for that user name and PIN are deleted This menu item appears only when a hard disk is installed Conﬁdential Job Expiration Off 1 Hour 4 Hours 24 Hours 1 Week Set the expiration time for conﬁdential print jobs Notes If this menu item is changed while conﬁdential print jobs reside in the printer memory or hard disk then the expiration time for those print jobs does not change to the new default va...

Page 138: ...e veriﬁcation of LDAP certiﬁcates Disk Encryption Note This menu appears only when a printer hard disk is installed Menu item Description Status Enabled Disabled Determine whether Disk Encryption is enabled Start encryption Prevent the loss of sensitive data in case the printer or its hard disk is stolen Note Enabling disk encryption erases all contents in the hard disk If necessary back up import...

Page 139: ...ciﬁc menus and functions or disables them entirely Print Permission Off On Let the user log in before printing Default Print Permission Login Set the default login for Print Permission Security Reset Jumper Enable Guest access No Effect Specify the effect of using the security reset jumper Notes The jumper is located beside a lock icon on the controller board Enable Guest access provides full acce...

Page 140: ...ts PCL Fonts PS Fonts Print samples and information about the fonts that are available in each printer language Print Directory Print the resources that are stored in the ﬂash drive or printer hard disk Note This menu item appears only when a ﬂash drive or printer hard disk is installed Shortcuts Menu item Description All Shortcuts Print a report that lists the shortcuts that are stored in the pri...

Page 141: ...d conﬁguring the settings Fax Guide Provides information about sending faxes and conﬁguring the settings FTP Guide Provides information about scanning documents and conﬁguring the settings Information Guide Provides more information sources about the printer Media Guide Provides information about loading paper and specialty media Mono Quality Guide Provides information about mono print quality set...

Page 142: ...rmation on nonvolatile memory check box and then touch ERASE 3 Follow the instructions on the display Erasing printer hard disk memory 1 From the home screen touch Settings Device Maintenance Out of Service Erase 2 Select the Sanitize all information on hard disk check box and then touch ERASE 3 Follow the instructions on the display Note This process can take from several minutes to more than an ...

Page 143: ...okmark settings and embedded solutions Hard disk memory Some printers may have a hard disk drive installed The printer hard disk is designed for printer speciﬁc functionality The hard disk lets the printer retain buffered user data from complex print jobs form data and font data Erase the content of any installed printer memory in the following circumstances The printer is decommissioned The print...

Page 144: ...the volume Note If Quiet Mode is enabled then audible alerts are turned off Conﬁguring the fax speaker settings Note This feature is available only in some printer models 1 From the home screen select Settings Fax Analog Fax Setup Speaker Settings 2 Do the following Set the Speaker Mode to Always On Set the Speaker Volume to High Activate the Ringer Volume Networking Connecting the printer to a Wi...

Page 145: ...ld Notes View the printer IP address on the printer home screen The IP address appears as four sets of numbers separated by periods such as 123 123 123 123 If you are using a proxy server then temporarily disable it to load the Web page correctly 4 Access the WPS settings For more information see the documentation that came with your access point 5 Enter the eight digit PIN and then save the chang...

Page 146: ...tting up serial printing Windows only 1 Set the parameters in the printer a From the control panel navigate to the menu for the port settings b Locate the menu for the serial port settings and then adjust the settings if necessary c Apply the changes 2 From your computer open the printers folder and then select your printer 3 Open the printer properties and then select the COM port from the list 4...

Page 147: ...rd bin and multipurpose feeder 3 Remove any dust lint and pieces of paper around the printer using a soft brush or vacuum 4 Wipe the outside of the printer with a damp soft lint free cloth Notes Do not use household cleaners or detergents as they may damage the ﬁnish of the printer Make sure that all areas of the printer are dry after cleaning 5 Connect the power cord to the electrical outlet and ...

Page 148: ...2 Using a damp soft lint free cloth wipe the following areas ADF glass ADF glass pad Scanner glass Scanner glass pad Maintaining the printer 148 ...

Page 149: ...3 Open door E 4 Using a damp soft lint free cloth wipe the following areas ADF glass pad in door E ADF glass in door E 5 Close door E and then close the scanner cover Maintaining the printer 149 ...

Page 150: ...plies is not covered by the warranty All life indicators are designed to function with Lexmark parts and supplies and may deliver unpredictable results if third party parts and supplies are used Imaging component usage beyond the intended life may damage your Lexmark printer or its associated components Ordering a toner cartridge Notes The estimated cartridge yield is based on the ISO IEC 19752 st...

Page 151: ...gh yield Return Program toner cartridge2 58D1U00 58D2U00 58D3U00 58D4U00 58D5U00 58D6U00 58D0U0G Ultra high yield Corporate Return Program toner cartridge1 2 58D1U0E 58D2U0E 58D3U0E 58D4U0E 58D5U0E 58D6U0E N A 1 This toner cartridge is available only for contract managed printers For more information contact your Lexmark representative or system administrator 2 This toner cartridge is supported on...

Page 152: ...y in the MB2770 printer model 3 This toner cartridge is supported only in MX722 and MX725 printer models Ordering an imaging unit Extremely low print coverage for extended periods of time may cause imaging unit parts to fail before the toner exhaustion Item Lexmark Return Program Corporate Return Program Regular Imaging unit 58D0Z00 58D0Z0E 58D0ZA0 This imaging unit is available only for contract ...

Page 153: ... with the kit Return Program fuser maintenance kits Fuser maintenance kit type Part number Type 00 41X2233 Type 01 41X2234 Type 02 41X2235 Type 03 41X2236 Type 04 41X2237 Type 11 41X2242 Type 13 41X2243 Type 32 41X2250 Type 33 41X2251 Type 35 41X2252 Type 36 41X2253 Regular fuser maintenance kits Fuser maintenance kit type Part number Type 05 41X2238 Type 06 41X2239 Type 07 41X2240 Type 08 41X2241...

Page 154: ...123 123 123 If you are using a proxy server then temporarily disable it to load the web page correctly 2 Click Settings Device Notiﬁcations 3 From the Supplies menu click Custom Supply Notiﬁcations 4 Select a notiﬁcation for each supply item 5 Apply the changes Replacing parts and supplies Replacing the toner cartridge 1 Open door A Warning Potential Damage To prevent damage from electrostatic dis...

Page 155: ...he toner 4 Insert the new toner cartridge 5 Close the door Replacing the imaging unit 1 Open door A Warning Potential Damage To prevent damage from electrostatic discharge touch any exposed metal frame of the printer before accessing or touching interior areas of the printer Maintaining the printer 155 ...

Page 156: ...2 Remove the toner cartridge 3 Remove the used imaging unit 4 Unpack the new imaging unit and then shake it to redistribute the toner Maintaining the printer 156 ...

Page 157: ...ight may cause print quality problems Warning Potential Damage Do not touch the photoconductor drum Doing so may affect the quality of future print jobs 5 Remove the packing material 6 Insert the new imaging unit 7 Insert the toner cartridge 8 Close the door Replacing the fuser 1 Open door C Maintaining the printer 157 ...

Page 158: ...low the surface to cool before touching it Warning Potential Damage To prevent damage from electrostatic discharge touch any exposed metal frame of the printer before accessing or touching interior areas of the printer 2 Unlock the fuser 3 Remove the used fuser 4 Unpack the new fuser Maintaining the printer 158 ...

Page 159: ...5 Insert the new fuser until it clicks into place 6 Lock the fuser 7 Close the door Maintaining the printer 159 ...

Page 160: ...inter might be hot To reduce the risk of injury from a hot component allow the surface to cool before touching it Warning Potential Damage To prevent damage from electrostatic discharge touch any exposed metal frame of the printer before accessing or touching interior areas of the printer Maintaining the printer 160 ...

Page 161: ...he hot roll fuser 4 Remove the used hot roll fuser 5 Unpack the new hot roll fuser 6 Insert the new hot roll fuser until it clicks into place 7 Lock the hot roll fuser 8 Close the door Maintaining the printer 161 ...

Page 162: ...ing the transfer roller 1 Open door A Warning Potential Damage To prevent damage from electrostatic discharge touch any exposed metal frame of the printer before accessing or touching interior areas of the printer Maintaining the printer 162 ...

Page 163: ...ove the imaging unit 4 Remove the used transfer roller CAUTION HOT SURFACE The inside of the printer might be hot To reduce the risk of injury from a hot component allow the surface to cool before touching it Maintaining the printer 163 ...

Page 164: ...5 Unpack the new transfer roller 6 Insert the new transfer roller until it clicks into place 7 Insert the imaging unit 8 Insert the toner cartridge 9 Close the door Maintaining the printer 164 ...

Page 165: ...Potential Damage To prevent damage from electrostatic discharge touch any exposed metal frame of the printer before accessing or touching interior areas of the printer 2 Remove the used pick roller 3 Unpack the new pick roller Maintaining the printer 165 ...

Page 166: ...roller in the multipurpose feeder 1 Open the multipurpose feeder Warning Potential Damage To prevent damage from electrostatic discharge touch any exposed metal frame of the printer before accessing or touching interior areas of the printer Maintaining the printer 166 ...

Page 167: ...2 Remove the used pick roller 3 Unpack the new pick roller Maintaining the printer 167 ...

Page 168: ...4 Install the new pick roller 5 Close the multipurpose feeder Replacing the ADF pick roller 1 Turn off the printer 2 Open door D Maintaining the printer 168 ...

Page 169: ... damage from electrostatic discharge touch any exposed metal frame of the printer before accessing or touching interior areas of the printer 3 Remove the ADF pick roller cover 4 Remove the used ADF pick roller Maintaining the printer 169 ...

Page 170: ...e new ADF pick roller Warning Potential Damage To avoid damage and poor printer performance handle this part with clean hands 6 Insert the new ADF pick roller until it clicks into place Maintaining the printer 170 ...

Page 171: ... on the printer Replacing the ADF feed roller 1 Turn off the printer 2 Open door D Warning Potential Damage To prevent damage from electrostatic discharge touch any exposed metal frame of the printer before accessing or touching interior areas of the printer Maintaining the printer 171 ...

Page 172: ... pick roller cover 4 Remove the used ADF feed roller 5 Unpack the new ADF feed roller Warning Potential Damage To avoid damage and poor printer performance handle this part with clean hands Maintaining the printer 172 ...

Page 173: ...6 Insert the new ADF feed roller until it clicks into place Maintaining the printer 173 ...

Page 174: ...n the printer Replacing the ADF separator roller 1 Turn off the printer 2 Open door D Warning Potential Damage To prevent damage from electrostatic discharge touch any exposed metal frame of the printer before accessing or touching interior areas of the printer Maintaining the printer 174 ...

Page 175: ...tor roller cover 4 Remove the used ADF separator roller 5 Unpack the new ADF separator roller Warning Potential Damage To avoid damage and poor printer performance handle this part with clean hands Maintaining the printer 175 ...

Page 176: ...6 Insert the new ADF separator roller until it clicks into place 7 Insert the ADF separator roller cover until it clicks into place Maintaining the printer 176 ...

Page 177: ...er 2 Open door D Warning Potential Damage To prevent damage from electrostatic discharge touch any exposed metal frame of the printer before accessing or touching interior areas of the printer 3 Remove the ADF separator roller cover 4 Remove the ADF separator roller Maintaining the printer 177 ...

Page 178: ...andle this part with clean hands 5 Remove the used ADF torque limiter 6 Unpack the new ADF torque limiter Warning Potential Damage To avoid damage and poor printer performance handle this part with clean hands 7 Insert the new ADF torque limiter Maintaining the printer 178 ...

Page 179: ...8 Insert the ADF separator roller until it clicks into place 9 Insert the ADF separator roller cover until it clicks into place Maintaining the printer 179 ...

Page 180: ...has a caster base then carefully roll it to the new location Use caution when passing over thresholds and breaks in ﬂooring If the printer does not have a caster base but is conﬁgured with optional trays or output options then remove the output options and lift the printer off the trays Do not try to lift the printer and any options at the same time Always use the handholds on the printer to lift ...

Page 181: ... mode before sending a print job The Embedded Web Server is disabled when the printer is in hibernate mode Adjusting the brightness of the printer display 1 From the home screen touch Settings Device Preferences Screen Brightness 2 Adjust the setting Conserving supplies Print on both sides of the paper Note Two sided printing is the default setting in the print driver Print multiple pages on a sin...

Page 182: ...is included with the information on product recycling Lexmark cartons are 100 recyclable where corrugated recycling facilities exist Facilities may not exist in your area The foam used in Lexmark packaging is recyclable where foam recycling facilities exist Facilities may not exist in your area When you return a cartridge to Lexmark you can reuse the box that the cartridge came in Lexmark recycles...

Page 183: ...he maximum paper ﬁll indicator Do not slide paper into the tray Load paper as shown in the illustration Make sure that the paper guides are positioned correctly and are not pressing tightly against the paper or envelopes Push the tray ﬁrmly into the printer after loading paper Use recommended paper Use only recommended paper or specialty media Do not load paper that is wrinkled creased damp bent o...

Page 184: ...computer or printer control panel Store paper according to manufacturer recommendations Identifying jam locations Notes When Jam Assist is set to On the printer ﬂushes blank pages or pages with partial prints after a jammed page has been cleared Check your printed output for blank pages When Jam Recovery is set to On or Auto the printer reprints jammed pages Clearing jams 184 ...

Page 185: ...emove the tray Warning Potential Damage A sensor inside the optional tray is easily damaged by static electricity Touch a metal surface before removing the jammed paper in the tray 2 Remove the jammed paper Note Make sure that all paper fragments are removed 3 Insert the tray Paper jam in door A 1 Open door A Clearing jams 185 ...

Page 186: ...s of the printer 2 Remove the toner cartridge 3 Remove the imaging unit Warning Potential Damage Do not expose the imaging unit to direct light for more than 10 minutes Extended exposure to light may cause print quality problems Warning Potential Damage Do not touch the photoconductor drum Doing so may affect the quality of future print jobs Clearing jams 186 ...

Page 187: ...4 Pull out the duplex unit 5 Remove the jammed paper Note Make sure that all paper fragments are removed 6 Insert the duplex unit Clearing jams 187 ...

Page 188: ... Open door C CAUTION HOT SURFACE The inside of the printer might be hot To reduce the risk of injury from a hot component allow the surface to cool before touching it 2 Remove the jammed paper from any of the following areas Note Make sure that all paper fragments are removed Clearing jams 188 ...

Page 189: ... Fuser area Below the fuser area Duplex area 3 Close the door Paper jam in the standard bin Remove the jammed paper Note Make sure that all paper fragments are removed Clearing jams 189 ...

Page 190: ...ipurpose feeder 1 Remove paper from the multipurpose feeder 2 Remove the jammed paper Note Make sure that all paper fragments are removed 3 Flex fan and align the paper edges before loading 4 Reload paper Clearing jams 190 ...

Page 191: ...arning Potential Damage To prevent damage from electrostatic discharge touch any exposed metal frame of the printer before accessing or touching interior areas of the printer 3 Remove the jammed paper Note Make sure that all paper fragments are removed 4 Close door D 5 Open the scanner cover Clearing jams 191 ...

Page 192: ...6 Open door E 7 Remove the jammed paper Note Make sure that all paper fragments are removed 8 Close door E and then close the scanner cover Clearing jams 192 ...

Page 193: ...rk setup page or menu settings page and then ﬁnding the TCP IP section Note An IP address appears as four sets of numbers separated by periods such as 123 123 123 123 Is the printer IP address correct Go to step 3 Type the correct printer IP address in the address ﬁeld Step 3 Check if the printer is on Is the printer on Go to step 4 Turn on the printer Step 4 Check if the network connection is wor...

Page 194: ...front USB port Note The ﬂash drive does not work when it is inserted into the rear USB port Is the ﬂash drive inserted into the correct port Go to step 3 Insert the ﬂash drive into the correct port Step 3 Check if the ﬂash drive is supported For more information see Supported ﬂash drives and ﬁle types on page 43 Is the ﬂash drive supported Go to step 4 Insert a supported ﬂash drive Step 4 a Check ...

Page 195: ...age and then check if the internal option appears in the Installed Features list Is the internal option listed in the menu settings page Go to step 4 Go to step 3 Step 3 Check if the internal option is installed properly into the controller board a Turn off the printer and then unplug the power cord from the electrical outlet b Make sure that the internal option is installed in the appropriate con...

Page 196: ...ol panel select Continue to clear the message and continue printing Delete fonts macros and other data stored in the ﬂash memory Install ﬂash memory with larger capacity Note Downloaded fonts and macros that are not previously stored in the ﬂash memory are deleted Unformatted ﬂash detected Try one or more of the following From the control panel select Continue to stop the defragmentation and conti...

Page 197: ... damage your Lexmark printer or associated components Warning Potential Damage Use of third party supplies or parts can affect warranty coverage Damage caused by the use of third party supplies or parts may not be covered by the warranty To accept any and all of these risks and to proceed with the use of non genuine supplies or parts in your printer from the control panel press and hold X and simu...

Page 198: ...the pages collated correctly The problem is solved Go to step 2 Step 2 a From the document that you are trying to print open the Print dialog and then select Collate b Print the document Are the pages collated correctly The problem is solved Go to step 3 Step 3 a Reduce the number of pages to print b Print the document Are the pages collated correctly The problem is solved Contact customer support...

Page 199: ...is below the maximum paper ﬁll indicator Make sure to print on recommended paper size and type c Insert the tray d Print the document Do paper jams occur frequently Go to step 2 The problem is solved Step 2 a From the Paper menu on the control panel check if the printer is set to the correct paper size b Print the document Do paper jams occur frequently Go to step 3 The problem is solved Step 3 a ...

Page 200: ...efore solving the problem print the Print Quality Test Pages From the control panel navigate to Settings Troubleshooting Print Quality Test Pages For non touch screen printer models press to navigate through the settings Action Yes No Step 1 a Check if the printer is using a genuine and supported Lexmark toner cartridge Note If the cartridge is not supported then install a supported one b Print th...

Page 201: ...hake the imaging unit to redistribute the toner 4 Insert the imaging unit and then insert the toner cartridge b Print the document Is the printer printing blank or white pages Go to step 3 The problem is solved Step 3 Check the status of the toner cartridge and replace if necessary a From the control panel navigate to Status Supplies Supplies b Print the document Is the printer printing blank or w...

Page 202: ...n the printer b Reduce toner darkness From the control panel navigate to Settings Print Quality c Print the document Is the print dark Go to step 3 The problem is solved Step 3 a Depending on your operating system specify the paper type from the Printing Preferences or Print dialog Notes Make sure that the setting matches the paper loaded You can also change the setting on the printer control pane...

Page 203: ... quality problems Warning Potential Damage Do not touch the photoconductor drum under the imaging unit Doing so may affect the quality of future print jobs b Print the document Is the print dark Go to step 8 The problem is solved Step 8 a Replace the imaging unit b Print the document Is the print dark Contact customer support The problem is solved Fine lines are not printed correctly Note Before s...

Page 204: ...ings Print Quality b Print the document Are ﬁne lines not printed correctly Contact customer support The problem is solved Folded or wrinkled paper Note Before solving the problem print the Print Quality Test Pages From the control panel navigate to Settings Troubleshooting Print Quality Test Pages For non touch screen printer models press to navigate through the settings Action Yes No Step 1 a Ch...

Page 205: ...rom the printer control panel b Print the document Is the paper folded or wrinkled Contact customer support The problem is solved Gray background Note Before solving the problem print the Print Quality Test Pages From the control panel navigate to Settings Troubleshooting Print Quality Test Pages For non touch screen printer models press to navigate through the settings Action Yes No Step 1 a Turn...

Page 206: ...oaded You can also change the setting from the printer control panel b Print the document Does gray background appear on prints Go to step 4 The problem is solved Step 4 Check the status of the toner cartridge and replace if necessary a From the control panel navigate to Status Supplies Supplies b Print the document Does gray background appear on prints Go to step 5 The problem is solved Step 5 Ch...

Page 207: ...t Doing so may affect the quality of future print jobs b Remove any packing material that is stuck on the imaging unit Note Make sure to remove any obstruction between the charge roller and photoconductor drum c Insert the imaging unit d Print the document Does gray background appear on prints Go to step 7 The problem is solved Step 7 a Replace the imaging unit b Print the document Does gray backg...

Page 208: ... or Print dialog Notes Make sure that the setting matches the paper loaded You can also change the setting from the printer control panel b Print the document Are the margins correct The problem is solved Contact customer support Light print Note Before solving the problem print the Print Quality Test Pages From the control panel navigate to Settings Troubleshooting Print Quality Test Pages For no...

Page 209: ...y c Print the document Is the print light Go to step 3 The problem is solved Step 3 a Depending on your operating system specify the paper type from the Printing Preferences or Print dialog Notes Make sure that the setting matches the paper loaded You can also change the setting on the printer control panel b Print the document Is the print light Go to step 4 The problem is solved Step 4 Check the...

Page 210: ...ide to the left d Firmly shake the imaging unit to redistribute the toner and then insert it e Insert the toner cartridge f Turn off the printer wait for 10 seconds and then turn on the printer g Print the document Is the print light Go to step 6 The problem is solved Step 6 a If the issue happens after installing a new maintenance kit then check whether the transfer roller included with the kit i...

Page 211: ... b Print the document Is the print mottled Go to step 2 The problem is solved Step 2 Check the printer for leaked toner contamination Is the printer free of leaked toner Go to step 4 Go to step 3 Step 3 a Replace the toner cartridge b Print the document Is the print mottled Go to step 4 The problem is solved Step 4 Check if the mottled print only appears on the edges or back side of the pages Is t...

Page 212: ...Pages From the control panel navigate to Settings Troubleshooting Print Quality Test Pages For non touch screen printer models press to navigate through the settings Action Yes No Step 1 a Check if the printer is using a genuine and supported Lexmark toner cartridge Note If the cartridge is not supported then install a supported one b Print the document Is the paper curled Go to step 2 The problem...

Page 213: ... Load paper from a fresh package Note Paper absorbs moisture due to high humidity Store paper in its original wrapper until you are ready to use it b Print the document Is the paper curled Go to step 6 The problem is solved Step 6 a Check if the paper loaded is supported Note If paper is not supported then load a supported paper b Print the document Is the paper curled Contact customer support The...

Page 214: ...nd replace if necessary b Print the document Is the print crooked or skewed Contact customer support The problem is solved Solid black pages Note Before solving the problem print the Print Quality Test Pages From the control panel navigate to Settings Troubleshooting Print Quality Test Pages For non touch screen printer models press to navigate through the settings Action Yes No Step 1 a Check if ...

Page 215: ...oblem is solved Step 3 a Remove the imaging unit Warning Potential Damage Do not expose the imaging unit to direct light for more than 10 minutes Extended exposure to light may cause print quality problems Warning Potential Damage Do not touch the photoconductor drum under the imaging unit Doing so may affect the quality of future print jobs b Remove any packing material that is stuck on the imagi...

Page 216: ...h the settings Action Yes No Step 1 a Check if the printer is using a genuine and supported Lexmark toner cartridge Note If the toner cartridge is not supported then install a supported one b Print the document Are text or images cut off Go to step 2 The problem is solved Step 2 a Remove and then insert the imaging unit Warning Potential Damage Do not expose the imaging unit to direct light for mo...

Page 217: ...imaging unit Doing so may affect the quality of future print jobs b Remove any packing material that is stuck on the imaging unit Note Make sure to remove any obstruction between the charge roller and photoconductor drum c Insert the imaging unit d Print the document Are text or images cut off Go to step 4 The problem is solved Step 4 a Replace the imaging unit b Print the document Are text or ima...

Page 218: ...rted then install a supported one b Print the document Does toner easily rub off Go to step 2 The problem is solved Step 2 a Depending on your operating system specify the paper type from the Printing Preferences or Print dialog Notes Make sure that the setting matches the paper loaded You can also change the setting on the printer control panel b Print the document Does toner easily rub off Go to...

Page 219: ...nt Do horizontal light bands appear on prints Contact customer support The problem is solved Vertical light bands Note Before solving the problem print the Print Quality Test Pages From the control panel navigate to Settings Troubleshooting Print Quality Test Pages For non touch screen printer models press to navigate through the settings Action Yes No a Check if the printer is using a genuine and...

Page 220: ...ge Note If the cartridge is not supported then install a supported one b Print the document Do vertical white lines appear on prints Go to step 2 The problem is solved Step 2 a Depending on your operating system specify the paper type from the Printing Preferences or Print dialog Notes Make sure that the setting matches the paper loaded You can also change the setting on the printer control panel ...

Page 221: ...cument Do vertical dark bands appear on prints Go to step 2 The problem is solved Step 2 a Remove the toner cartridge and then remove the imaging unit Warning Potential Damage Do not expose the imaging unit to direct light for more than 10 minutes Extended exposure to light may cause print quality problems Warning Potential Damage Do not touch the photoconductor drum under the imaging unit Doing s...

Page 222: ...future print jobs b Remove any packing material that is stuck on the imaging unit Note Make sure to remove any obstruction between the charge roller and photoconductor drum c Insert the imaging unit d Print the document Do vertical dark bands appear on prints Go to step 4 The problem is solved Step 4 a Check if a bright light enters the right side of the printer and move the printer if necessary b...

Page 223: ...reaks appear on prints Go to step 2 The problem is solved Step 2 a Remove and then reinstall the imaging unit Warning Potential Damage Do not expose the imaging unit to direct light for more than 10 minutes Extended exposure to light can cause print quality problems Warning Potential Damage Do not touch the photoconductor drum under the imaging unit Doing so may affect the quality of future print ...

Page 224: ...ng unit to direct light for more than 10 minutes Extended exposure to light may cause print quality problems Warning Potential Damage Do not touch the photoconductor drum under the imaging unit Doing so may affect the quality of future print jobs b Remove any packing material that is stuck on the imaging unit Note Make sure to remove any obstruction between the charge roller and photoconductor dru...

Page 225: ...ttings Troubleshooting Print Quality Test Pages For non touch screen printer models press to navigate through the settings Action Yes No Step 1 Using the Print Quality Test Pages check if the distance between the repeating defects is equal to any of the following 96 mm 3 78 in 49 mm 1 93 in 47 5 mm 1 87 in 30 2 mm 1 18 in Does the distance between the repeating defects match any of the measurement...

Page 226: ...blem is solved Go to step 3 Step 3 If you are printing from the Internet then the printer may be reading the multiple job titles as duplicates For Windows users a Open the Printing Preferences dialog b From the Print and Hold section select Keep duplicate documents c Enter a PIN d Resend the print job For Macintosh users a Save and name each job differently b Send the job individually Are the docu...

Page 227: ...For non touch screen printer models press to navigate through the settings b Print the document Is the printer printing slow Go to step 3 The problem is solved Step 3 a Depending on your operating system specify the print resolution from the Printing Preferences or Print dialog b Set the resolution to 4800 CQ c Print the document Is the printer printing slow Go to step 4 The problem is solved Step...

Page 228: ... control panel navigate to Settings Paper Media Conﬁguration Media Types For non touch screen printer models press to navigate through the settings Note Rough paper textures and heavy paper weights may print more slowly b Print the document Is the printer printing slow Go to step 7 The problem is solved Step 7 Remove held jobs Is the printer printing slow Go to step 8 The problem is solved Step 8 ...

Page 229: ...cument printed The problem is solved Go to step 3 Step 3 a Check if the ports are working and if the cables are securely connected to the computer and the printer For more information see the setup documentation that came with the printer b Print the document Is the document printed The problem is solved Go to step 4 Step 4 a Turn off the printer wait for about 10 seconds and then turn it back on ...

Page 230: ...ter Step 4 Check if the printer is in Sleep or Hibernate mode Is the printer in Sleep or Hibernate mode Press the power button to wake the printer Go to step 5 Step 5 Check if the cables connecting the printer and the computer are inserted to the correct ports Are the cables inserted to the correct ports Go to step 6 Insert the cables to the correct ports Step 6 Turn off the printer install the ha...

Page 231: ...ect paper size and paper type Step 2 a Depending on your operating system specify the paper size and paper type from the Printing Preferences or Print dialog Notes Make sure that the settings match the paper loaded in the tray You can also change the settings on the printer control panel b Print the document Is the document printed from the correct tray or on the correct paper The problem is solve...

Page 232: ...check if it is working properly If you are using the On Hook Dial feature then turn up the volume to check if you hear a dial tone Can you hear a dial tone Go to step 5 Go to step 4 Step 4 Check the telephone wall jack a Connect the analog telephone directly to the wall jack b Listen for a dial tone c If you do not hear a dial tone then use a different telephone cable d If you still do not hear a ...

Page 233: ... an analog connection on the PBX If none exists then consider installing an analog telephone line for the fax machine Can you send or receive a fax The problem is solved Go to step 6 Step 6 Temporarily disconnect other equipment and disable other telephone services a Disconnect other equipment such as answering machines computers modems or telephone line splitters between the printer and the telep...

Page 234: ...support Can send but not receive faxes Action Yes No Step 1 Make sure that the tray or multipurpose feeder is not empty Can you receive faxes The problem is solved Go to step 2 Step 2 Check the ring count delay settings a From the home screen touch Settings Fax Analog Fax Setup Fax Receive Settings Rings to Answer b If necessary conﬁgure the setting Can you receive faxes The problem is solved Go t...

Page 235: ...eceive Settings Admin Controls b In the Max Speed menu select a lower transmission speed Is the fax print quality satisfactory The problem is solved Contact customer support Scanning problems Cannot scan from a computer Action Yes No Step 1 a Turn off the printer wait for about 10 seconds and then turn it back on b Resend the scan job Can you send the scan job The problem is solved Go to step 2 St...

Page 236: ...pport Poor copy quality Action Yes No Step 1 a Using a damp soft lint free cloth wipe the scanner glass and the ADF glass b Make sure that the document or photo is loaded facedown on the upper left corner of the scanner glass c Copy the document or photo Is the copy quality satisfactory The problem is solved Go to step 2 Step 2 a Check the quality of the original document or photo b Adjust the sca...

Page 237: ... the cable connections a Make sure that the Ethernet or USB cable is securely connected to the computer and the printer b Resend the scan job Is the scan job successful The problem is solved Go to step 2 Step 2 Check the ﬁle you want to scan a Make sure that the ﬁle name is not already used in the destination folder b Make sure that the document or photo you want to scan is not open in another app...

Page 238: ...at appear on the display c Copy or scan the document Is the scanner responding The problem is solved Go to step 2 Step 2 a Check if the power cord is connected properly to the printer and the electrical outlet CAUTION POTENTIAL INJURY To avoid the risk of ﬁre or electrical shock connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and ea...

Page 239: ...ouch Front ADF Registration or Rear ADF Registration Notes To align Front ADF Registration place the test page faceup short edge ﬁrst into the ADF To align Rear ADF Registration place the test page facedown short edge ﬁrst into the ADF 5 From the Copy Quick Test menu touch Start 6 Compare the Copy Quick Test page with the original document Note If the margins of the test page are different from th...

Page 240: ...r memory devices sometime after setting up the printer then turn the printer off and unplug the power cord from the electrical outlet before continuing If you have any other devices attached to the printer then turn them off as well and unplug any cables going into the printer 1 Turn off the printer 2 Unplug the power cord from the electrical outlet and then from the printer 3 Using a ﬂat head scr...

Page 241: ...sing the controller board or installing optional hardware or memory devices sometime after setting up the printer then turn the printer off and unplug the power cord from the electrical outlet before continuing If you have any other devices attached to the printer then turn them off as well and unplug any cables going into the printer 1 Turn off the printer 2 Unplug the power cord from the electri...

Page 242: ...place 6 Close the access cover 7 Connect the power cord to the printer and then to the electrical outlet CAUTION POTENTIAL INJURY To avoid the risk of ﬁre or electrical shock connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible 8 Turn on the printer Upgrading and migrating 242 ...

Page 243: ...f as well and unplug any cables going into the printer 1 Turn off the printer 2 Unplug the power cord from the electrical outlet and then from the printer 3 Using a ﬂat head screwdriver open the controller board access cover Warning Potential Damage Controller board electronic components are easily damaged by static electricity Touch a metal surface on the printer before touching any components or...

Page 244: ...the risk of electrical shock if you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer then turn the printer off and unplug the power cord from the electrical outlet before continuing If you have any other devices attached to the printer then turn them off as well and unplug any cables going into the printer 1 Turn off the pri...

Page 245: ...y accessible 8 Turn on the printer Installing an internal solutions port CAUTION SHOCK HAZARD To avoid the risk of electrical shock if you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer then turn the printer off and unplug the power cord from the electrical outlet before continuing If you have any other devices attached to...

Page 246: ...onents are easily damaged by static electricity Touch a metal surface on the printer before touching any controller board components or connectors 3 Unpack the internal solutions port ISP kit 1 ISP 2 Mounting bracket 3 Thumbscrews Upgrading and migrating 246 ...

Page 247: ...4 If necessary remove the printer hard disk 5 Insert the bracket into the board until it clicks into place 6 Attach the ISP to the bracket Upgrading and migrating 247 ...

Page 248: ...cessary attach the hard disk to the ISP a Remove the hard disk bracket b Connect the hard disk to the ISP Warning Potential Damage Do not touch or press the center of the hard disk Upgrading and migrating 248 ...

Page 249: ...easily accessible Installing the 250 or 550 sheet tray CAUTION SHOCK HAZARD To avoid the risk of electrical shock if you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer then turn the printer off and unplug the power cord from the electrical outlet before continuing If you have any other devices attached to the printer then ...

Page 250: ...lectrical shock connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible 6 Turn on the printer Add the tray in the print driver to make it available for print jobs For more information see Adding available options in the print driver on page 253 Installing the 2100 sheet tray CAUTION SHOCK HAZARD To avoid the risk of el...

Page 251: ... base Note Make sure that the caster base wheels are locked CAUTION POTENTIAL INJURY If the tray weight is greater than 18 kg 40 lb then it requires two or more trained personnel to lift it safely 5 Align the printer with the tray and then lower the printer until it clicks into place CAUTION POTENTIAL INJURY If the printer weight is greater than 18 kg 40 lb then it requires two or more trained per...

Page 252: ...hock connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible 7 Turn on the printer Add the tray in the print driver to make it available for print jobs For more information see Adding available options in the print driver on page 253 Upgrading and migrating 252 ...

Page 253: ...uration tab and then select Update Now Ask Printer 4 Apply the changes For Macintosh users 1 From System Preferences in the Apple menu navigate to your printer and then select Options Supplies 2 Navigate to the list of hardware options and then add any installed options 3 Apply the changes Firmware Exporting or importing a conﬁguration ﬁle You can export the conﬁguration settings of your printer i...

Page 254: ...ion or Import Conﬁguration b Follow the instructions on the screen Updating ﬁrmware Some applications require a minimum device ﬁrmware level to operate correctly For more information on updating the device ﬁrmware contact your Lexmark representative 1 From the Embedded Web Server click Settings Device Update Firmware 2 Browse to locate the required ﬂash ﬁle 3 Apply the changes Upgrading and migrat...

Page 255: ...se available in all countries in which it operates Any reference to a product program or service is not intended to state or imply that only that product program or service may be used Any functionally equivalent product program or service that does not infringe any existing intellectual property right may be used instead Evaluation and veriﬁcation of operation in conjunction with other products p...

Page 256: ... This means the printer recognizes PCL commands used in various application programs and that the printer emulates the functions corresponding to the commands PostScript is a registered trademark of Adobe Systems Incorporated in the United States and or other countries All other trademarks are the property of their respective owners AirPrint and the AirPrint logo are trademarks of Apple Inc Licens...

Page 257: ...enyl ethers in concentrations exceeding 0 1 by weight and 0 01 by weight for cadmium except for the exemption set in Schedule II of the Rules Product disposal Do not dispose of the printer or supplies in the same manner as normal household waste Consult your local authorities for disposal and recycling options Static sensitivity notice This symbol identiﬁes static sensitive parts Do not touch the ...

Page 258: ... air temperature and the relative humidity Laser notice The printer is certiﬁed in the U S to conform to the requirements of DHHS 21 CFR Chapter I Subchapter J for Class I 1 laser products and elsewhere is certiﬁed as a Class I laser product conforming to the requirements of IEC 60825 1 2014 Class I laser products are not considered to be hazardous The laser system and printer are designed so ther...

Page 259: ...r draws may be substantially higher than the average Values are subject to change See www lexmark com for current values Sleep Mode This product is designed with an energy saving mode called Sleep Mode The Sleep Mode saves energy by lowering power consumption during extended periods of inactivity The Sleep Mode is automatically engaged after this product is not used for a speciﬁed period of time c...

Page 260: ...telephone network must comply with the applicable FCC Part 68 rules and requirements adopted by the ACTA Use a compliant telephone cord RJ 11 that is 26 AWG or larger when connecting this product to the public switched telephone network See your setup documentation for more information The Ringer Equivalence Number REN is used to determine the number of devices that may be connected to a telephone...

Page 261: ...es See your user documentation in order to program this information into your fax machine Notice to users of the Canadian telephone network This product meets the applicable Industry Canada technical speciﬁcations The Ringer Equivalence Number REN indicates the maximum number of devices allowed to be connected to a telephone interface The termination of an interface may consist of any combination ...

Page 262: ...uipment associated with this device The associated equipment shall be set to operate within the following limits for compliance to Telecom s speciﬁcations There shall be no more than 10 call attempts to the same number within any 30 minute period for any single manual call initiation and The equipment shall go on hook for a period of not less than 30 seconds between the end of one attempt and the ...

Page 263: ...antenna and any persons for this device to satisfy the RF exposure requirements of the FCC and other regulatory agencies Industry Canada Canada Under Industry Canada regulations this radio transmitter may only operate using an antenna of a type and maximum or lesser gain approved for the transmitter by Industry Canada To reduce potential radio interference to other users the antenna type and its g...

Page 264: ...ss A digital device pursuant to Part 15 of the FCC Rules Operation is subject to the following two conditions 1 this device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation The FCC Class A limits are designed to provide reasonable protection against harmful interference when the equipment is operate...

Page 265: ... laws of the Member States relating to radio equipment The manufacturer of this product is Lexmark International Inc 740 West New Circle Road Lexington KY 40550 USA The authorized representative is Lexmark International Technology Hungária Kft 8 Lechner Ödön fasor Millennium Tower III 1095 Budapest HUNGARY A declaration of conformity to the requirements of the Directives is available upon request ...

Page 266: ...erferências eletromagnéticas que obrigam o usuário a tomar medidas necessárias para minimizar estas interferências European Community EC directives conformity This product is in conformity with the protection requirements of EC Council directives 2014 30 EU 2014 35 EU and 2011 65 EU on the approximation and harmonization of the laws of the Member States relating to electromagnetic compatibility sa...

Page 267: ...hat this product Is manufactured from new parts or new and serviceable used parts which perform like new parts Is during normal use free from defects in material and workmanship If this product does not function as warranted during the warranty period contact a Remarketer or Lexmark for repair or replacement at Lexmark s option If this product is a feature or option this statement applies only whe...

Page 268: ...irected otherwise by Lexmark For further explanation of your warranty alternatives and the nearest Lexmark authorized servicer in your area contact Lexmark on the World Wide Web Remote technical support is provided for this product throughout its warranty period For products no longer covered by a Lexmark warranty technical support may not be available or only be available for a fee Extent of limi...

Page 269: ...ally liable IN NO EVENT WILL LEXMARK BE LIABLE FOR ANY LOST PROFITS LOST SAVINGS INCIDENTAL DAMAGE OR OTHER ECONOMIC OR CONSEQUENTIAL DAMAGES This is true even if you advise Lexmark or a Remarketer of the possibility of such damages Lexmark is not liable for any claim by you based on a third party claim This limitation of remedies also applies to claims against any Suppliers and Remarketers of Lex...

Page 270: ...or C 188 in the multipurpose feeder 190 in trays 185 Cloud Connector proﬁle creating 20 printing from 45 scanning to 60 collated printing does not work 198 collating copies 47 conﬁdential print jobs 44 printing from a Macintosh computer 44 printing from Windows 44 conﬁguring fax speaker settings 144 conﬁguring daylight saving time 56 conﬁguring e mail settings 49 conﬁguring supply notiﬁcations 154...

Page 271: ...essed logs 75 exporting conﬁguration ﬁle 75 e mail creating a shortcut 50 setting up 49 e mailing conﬁguring e mail settings 49 using a shortcut number 49 using the address book 49 using the printer 49 F fax log viewing 58 fax resolution changing 57 fax setup country or region speciﬁc 53 standard telephone line connection 51 fax speaker settings conﬁguring 144 fax troubleshooting cannot receive fa...

Page 272: ...ng 152 making copies 46 managing screen saver 19 memory card installing 241 menu 802 1x 128 Accessibility 70 Conﬁdential Print Setup 137 Conﬁguration Menu 71 Copy Defaults 86 Custom Scan Sizes 85 Device 140 Erase Temporary Data Files 138 Ethernet 123 E mail Defaults 104 E mail Setup 102 Fax 140 Fax Cover Page 98 Fax Log Settings 98 Fax Mode 90 Fax Receive Settings 95 Fax Send Settings 91 Fax Serve...

Page 273: ...leaning the scanner 147 Print Quality Test Pages 141 print quality troubleshooting blank or white pages 200 crooked or skewed print 213 dark print 201 ﬁne lines are not printed correctly 203 folded or wrinkled paper 204 gray background on prints 205 horizontal light bands 219 light print 208 mottled print and dots 211 paper curl 212 repeating defects 225 solid black pages 214 text or images cut of...

Page 274: ...actory default settings 143 RJ11 adapter 53 running a slideshow 19 S safety information 8 9 saving paper 47 saving toner 47 Scan Center setting up 19 Scan to Computer setting up 60 scan troubleshooting cannot scan from a computer 235 partial copies of documents or photos 236 poor copy quality 236 scan job was not successful 237 scanner does not respond 238 scanner unit does not close 238 scanning ...

Page 275: ...tled print and dots 211 paper curl 212 repeating defects 225 solid black pages 214 text or images cut off 216 toner easily rubs off 218 vertical dark bands 220 vertical dark lines or streaks 223 vertical dark streaks with print missing 224 vertical light bands 219 vertical white lines 220 troubleshooting printer options cannot detect internal option 195 troubleshooting scan cannot scan from a comp...

Page 276: ...Wi Fi Protected Setup 145 wireless networking 144 Wi Fi network deactivating 146 Wi Fi Protected Setup wireless network 145 wrinkled paper 204 Index 276 ...

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Lexmark XM5365, User Manual

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