Lexmark XM3142, User Manual

Page: 247 / 273

Jagged image or text when scanning from the ADF
Action Yes No
a
Load 50 sheets of clean, plain paper into the ADF.
Note: The plain paper helps clean or remove dust and other
coating from the ADF feed rollers.
b
From the home screen, touch .
c
Load an original document into the ADF.
d
Scan the document.
Do jagged images or texts appear on the output?
Contact customer
support .
The problem is
solved.
Scan job was not successful
Action Yes No
Step 1
Check the cable connections.
a
Make sure that the Ethernet or USB cable is securely connected
to the computer and the printer.
b
Resend the scan job.
Is the scan job successful?
The problem is
solved. Go to step 2.
Step 2
Check the file you want to scan.
a
Make sure that the file name is not already used in the
destination folder.
b
Make sure that the document or photo you want to scan is not
open in another application.
c
Resend the scan job.
Is the scan job successful?
The problem is
solved. Go to step 3.
Step 3
a
Make sure that the Append time stamp or the Overwrite
existing file check box is selected in the destination
configuration settings.
b
Resend the scan job.
Is the scan job successful?
The problem is
solved. Contact customer
support .
Troubleshoot a problem 247