Action
Yes
No
Step 2
a
Remove, and then insert the imaging unit.
Warning—Potential Damage:
Do not expose the imaging unit
to direct light. Extended exposure to light may cause print
quality problems.
Warning—Potential Damage:
Do not touch the
photoconductor drum. Doing so may affect the quality of
future print jobs.
b
Print the document.
Is the text or image clipped?
Go to step 3.
The problem is
solved.
Step 3
a
Depending on your operating system, specify the paper size
from the Printing Preferences or Print dialog.
Notes:
•
Make sure that the setting matches the paper loaded in
the tray.
•
You can also change the setting on the printer control
panel. From the home screen, touch
Settings
>
Paper
>
Tray Configuration
>
Paper Size/Type
.
b
Print the document.
Is the text or image clipped?
Go to step 4.
The problem is
solved.
Step 4
a
Replace the imaging unit.
b
Print the document.
Is the text or image clipped?
Contact
The problem is
solved.
Toner easily rubs off
Note:
Before solving the problem, print the Print Quality Test Pages. From the home screen, touch
Settings
>
Troubleshooting
>
Print Quality Test Pages
.
Troubleshoot a problem
197
