Cannot send or receive faxes using etherFAX
Action
Yes
No
Step 1
Make sure that the printer is connected to a network and that the
network is connected to the Internet.
Can you send or receive faxes using etherFAX?
The problem is
solved.
Go to step 2.
Step 2
a
From the home screen, touch
Settings
>
Fax
>
Fax Setup
>
General Fax Settings
.
b
Make sure that you have the correct fax number.
c
Make sure that Fax Transport is set to etherFAX.
Can you send or receive faxes using etherFAX?
The problem is
solved.
Go to step 3.
Step 3
Split large documents into smaller file sizes.
Can you send or receive faxes using etherFAX?
The problem is
solved.
Go to
https://www.etherfa
x.net/lexmark
Can receive but not send faxes using analog fax
Action
Yes
No
Step 1
Load an original document properly into the ADF tray or on the
scanner glass.
Can you send faxes?
The problem is
solved.
Go to step 2.
Step 2
Set up the shortcut number properly.
•
Check if the shortcut number is set for the telephone number
that you want to dial.
•
Dial the telephone number manually.
Can you send faxes?
The problem is
solved.
Contact
Troubleshoot a problem
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