Lexmark XM1342, User Manual

Page: 203 / 237

Cannot send e
‑
mails
Action Yes No
Step 1
Make sure that the e
‑
mail SMTP settings are configured correctly.
For more information, see “Configuring the e
‑
mail SMTP settings”
on page 31 .
Can you send an e
‑
mail?
The problem is
solved. Go to step 2.
Step 2
Make sure that you are using the correct password. Depending on
your e
‑
mail service provider, use your account password, app
password, or authentication password. For more information, see
“Configuring the e
‑
mail SMTP settings” on page 31 .
Can you send an e
‑
mail?
The problem is
solved. Go to step 3.
Step 3
Make sure that the printer is connected to a network and that the
network is connected to the Internet.
Can you send an e
‑
mail?
The problem is
solved. Contact customer
support .
Faxing problems
Caller ID is not shown
Note: These instructions apply only to printers that support analog fax. For more information, see “Setting up
the printer to fax” on page 22 .
Action Yes No
Enable caller ID.
From the home screen, touch Settings > Fax > Fax Setup > Fax
Receive Settings > Admin Controls > Enable Caller ID .
Does the caller ID appear?
The problem is
solved. Contact customer
support .
Troubleshoot a problem 203