manualshive.com logo in svg

Lexmark XM1342, User Manual, Page: 154 / 237

Share
Download
Lexmark XM1342 User Manual Download Page 154

“Solid black pages” on
page 166

“Text or images cut off” on
page 167

“Toner easily rubs off” on
page 168

“Vertical dark bands” on
page 172

“Vertical dark lines or
streaks” on page 173

“Vertical dark streaks with
print missing” on
page 174

“Vertical light bands” on
page 170

“Vertical white lines” on
page 171

Printing problems

Print quality is poor

Blank or white pages

Note: 

Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to

Settings

 > 

Troubleshooting

 > 

Print Quality Test Pages

. For non

‑

touch

‑

screen printer models, press 

 to

navigate through the settings.

Troubleshoot a problem

154

Summary of Contents for XM1342

Page 1: ...Guide March 2021 www lexmark com Machine type 7019 Models 235 4a6 4b6 486 489 Questo manuale d istruzione fornito da trovaprezzi it Scopri tutte le offerte per Lexmark MB3442adw o cerca il tuo prodott...

Page 2: ...stall and con gure 19 Selecting a location for the printer 19 Attaching cables 20 Installing optional trays 21 Setting up the printer to fax 22 Con guring the e mail SMTP settings 31 Loading paper and...

Page 3: ...os 58 Copying on letterhead 59 Copying on both sides of the paper 59 Reducing or enlarging copies 59 Copying multiple pages onto a single sheet 59 Collating copies 59 Copying cards 60 Creating a copy...

Page 4: ...ice 72 Print 82 Paper 88 Copy 90 Fax 92 E mail 102 FTP 105 USB Drive 107 Network Ports 110 Security 123 Cloud Connector 127 Reports 127 Troubleshooting 128 Maintain the printer 129 Checking the status...

Page 5: ...nabling the USB port 181 Network connection problems 182 Issues with supplies 184 Clearing jams 185 Paper feed problems 200 E mailing problems 202 Faxing problems 203 Scanning problems 208 Contacting...

Page 6: ...Do not use this product with extension cords multioutlet power strips multioutlet extenders or UPS devices The power capacity of these types of accessories can be easily overloaded by a laser printer...

Page 7: ...20 kg 44 lb then it may require two or more people to lift it safely CAUTION POTENTIAL INJURY When moving the printer follow these guidelines to avoid personal injury or printer damage Make sure that...

Page 8: ...sted and approved to meet strict global safety standards with the use of speci c manufacturer s components The safety features of some parts may not always be obvious The manufacturer is not responsib...

Page 9: ...rk com idv Help information for using the printer software Help for Microsoft Windows or Macintosh operating systems Open a printer software program or application and then click Help Click to view co...

Page 10: ...he U S See the Statement of Limited Warranty included with the printer or go to http support lexmark com In other countries and regions See the printed warranty that came with the printer Product Info...

Page 11: ...ber behind the front door Printer con guration 1 Automatic document feeder ADF 2 ADF tray 3 ADF bin 4 Control panel 5 Standard bin 6 Multipurpose feeder 7 Standard 250 sheet tray 8 Optional 550 sheet...

Page 12: ...pending on which mode is selected 6 Indicator light Check the status of the printer Customizing the home screen 1 From the control panel touch Settings Device Visible Home Screen Icons 2 Select the ic...

Page 13: ...printing Paper characteristics The following paper characteristics affect print quality and reliability Consider these factors before printing on them Weight The standard tray can feed paper weights f...

Page 14: ...ly treated papers used to make copies without carbon paper also known as carbonless papers carbonless copy paper CCP or no carbon required NCR paper Preprinted papers with chemicals that may contamina...

Page 15: ...with relative humidity between 40 and 60 percent Store paper in cartons on a pallet or shelf rather than on the oor Store individual packages on a at surface Do not store anything on top of individua...

Page 16: ...olio 215 9 x 330 2 mm 8 5 x 13 in Universal3 99 x 148 mm to 215 9 x 359 92 mm 3 9 x 5 83 in to 8 5 x 14 17 in 2 7 3 4 Envelope 98 4 x 190 5 mm 3 875 x 7 5 in X X X 9 Envelope 98 4 x 225 4 mm 3 875 x 8...

Page 17: ...n wide and 279 4 mm 11 in long for two sided printing 3 When Universal is selected the page is formatted for 215 90 x 355 60 mm 8 5 x 14 in unless speci ed by the application Supported paper types Pap...

Page 18: ...ed paper labels are supported for occasional use of less than 20 pages per month Vinyl pharmacy or two sided labels are not supported Supported paper weights Standard 250 sheet tray Optional 550 sheet...

Page 19: ...tions Make sure that air ow in the room meets the latest revision of the ASHRAE 62 standard or the CEN Technical Committee 156 standard Provide a at sturdy and stable surface Keep the printer Clean dr...

Page 20: ...11 cord when connecting this product to the public switched telephone network For users in Australia the cord must be approved by the Australian Communications and Media Authority Warning Potential Da...

Page 21: ...e power cord from the electrical outlet and then from the printer 3 Unpack the optional tray and then remove all packing material 4 Align the printer with the optional tray and then lower the printer...

Page 22: ...place where you purchased the printer Setting up the fax function using analog fax Notes This feature is available only in some printer models Some connection methods are applicable only in some coun...

Page 23: ...h Done Using the Settings menu in the printer 1 From the home screen touch Settings Fax Fax Setup General Fax settings 2 Con gure the settings Using the Embedded Web Server 1 Open a web browser and th...

Page 24: ...ears only if Fax Mode is set to Fax 3 In the Fax Name eld type a unique name 4 In the Fax Number eld enter the fax number that etherFAX provided 5 From the Fax Transport menu select etherFAX 6 Apply t...

Page 25: ...telephone line Note These instructions apply only to printers that support analog fax For more information see Supported fax on page 22 CAUTION SHOCK HAZARD To avoid the risk of electrical shock do n...

Page 26: ...to Answer to On or manually set Auto Answer to Off If you want to receive faxes automatically then set the printer to pick up on a speci ed number of rings Setup 2 Printer is sharing the line with an...

Page 27: ...to printers that have EXT and line ports Connect one end of the telephone cable to the line port of the printer Connect the other end of the cable to an active analog wall jack Connect the answering...

Page 28: ...example if the answering machine picks up calls after four rings then set the printer Rings to Answer setting to 6 Setting up fax in countries or regions with different telephone wall jacks and plugs...

Page 29: ...e standard wall jack adopted by most countries or regions is RJ 11 If the wall jack or equipment in your facility is not compatible with this type of connection then use a telephone adapter An adapter...

Page 30: ...then connect it directly to the telephone adapter Connecting to a distinctive ring service A distinctive ring service lets you have multiple telephone numbers on one telephone line Each telephone numb...

Page 31: ...Mode to Always On Set Speaker Volume to High Enable Ringer Volume Con guring the e mail SMTP settings Con gure the Simple Mail Transfer Protocol SMTP settings to send a scanned document through e mai...

Page 32: ...the address eld Notes View the printer IP address on the printer home screen The IP address appears as four sets of numbers separated by periods such as 123 123 123 123 If you are using a proxy server...

Page 33: ...page log in to your account and then click Generate app password Comcast Mail Setting Value Primary SMTP Gateway smtp comcast net Primary SMTP Gateway Port 587 Use SSL TLS Required Require Trusted Ce...

Page 34: ...cation is enabled on your account Setting Value Primary SMTP Gateway smtp mail me com Primary SMTP Gateway Port 587 Use SSL TLS Required Require Trusted Certi cate Disabled Reply Address Your e mail...

Page 35: ...ion Login Plain Device Initiated E mail Use Device SMTP Credentials Device UserID Your e mail address Device Password Authorization password Note The authorization password is provided when IMAP SMTP...

Page 36: ...Disabled Reply Address Your e mail address SMTP Server Authentication Login Plain Device Initiated E mail Use Device SMTP Credentials Device UserID Your e mail address Device Password Authorization pa...

Page 37: ...ire Trusted Certi cate Disabled Reply Address Your e mail address SMTP Server Authentication Login Plain Device Initiated E mail Use Device SMTP Credentials Device UserID Your e mail address Device Pa...

Page 38: ...e Trusted Certi cate Disabled Reply Address Your e mail address SMTP Server Authentication Login Plain Device Initiated E mail Use Device SMTP Credentials Device UserID Your e mail address Device Pass...

Page 39: ...led use an app password To create an app password go to the Zoho Mail Account Security page log in to your account and then from the Application Speci c Passwords section click Generate New Password L...

Page 40: ...sure that the guides t snugly against the paper Notes Load letterhead facedown with the header toward the front of the tray for one sided printing Load letterhead faceup with the header toward the ba...

Page 41: ...d paper type from the control panel to match the paper loaded Loading the multipurpose feeder 1 Open the multipurpose feeder 2 Flex fan and align the paper edges before loading 3 Load paper with the p...

Page 42: ...the home screen touch Settings Paper Tray Con guration select a paper source 2 Set the same paper size and paper type for the trays that you are linking 3 From the home screen touch Settings Device Ma...

Page 43: ...on page 48 Connect the printer to the computer using a USB cable For more information see Attaching cables on page 20 Note The USB cable is sold separately For Windows users 1 From a computer install...

Page 44: ...the printer IP address in the address eld Notes View the printer IP address on the printer home screen The IP address appears as four sets of numbers separated by periods such as 123 123 123 123 If y...

Page 45: ...inters folder 2 Select the printer you want to update and then do either of the following For Windows 7 or later select Printer properties For earlier versions select Properties 3 Navigate to the Con...

Page 46: ...er home screen touch Settings Network Ports Wireless Setup Using Mobile App Printer ID 3 From your mobile device launch the app and then accept the Terms of Use Note If necessary grant permissions 4 T...

Page 47: ...nect directly to a Wi Fi Direct enabled printer without using an access point wireless router 1 From the home screen touch Settings Network Ports Wi Fi Direct 2 Con gure the settings Enable Wi Fi Dire...

Page 48: ...password Connecting a computer to the printer Before connecting your computer make sure that Wi Fi Direct has been con gured For more information see Con guring Wi Fi Direct on page 47 For Windows us...

Page 49: ...ector pro le 1 From the home screen touch Cloud Connector 2 Select a cloud service provider 3 Touch Create or 4 Type a unique pro le name Note We recommend creating a PIN to protect the pro le 5 Touch...

Page 50: ...etwork settings security settings and embedded solutions do the following 1 From the home screen touch Settings Device Maintenance Out of Service Erase 2 Select the Sanitize all information on nonvola...

Page 51: ...rms of non volatile memory EEPROM and NAND ash memory Both types are used to store operating system device settings and network information Erase the content of any installed printer memory in the fol...

Page 52: ...e the documentation that came with the application 2 Select a printer 3 Print the document Printing from a mobile device using Mopria Print Service Mopria Print Service is a mobile printing solution f...

Page 53: ...document Printing from a mobile device using Wi Fi Direct Wi Fi Direct is a printing service that lets you print to any Wi Fi Direct ready printer Note Make sure that the mobile device is connected t...

Page 54: ...another document touch USB Drive Warning Potential Damage To avoid loss of data or printer malfunction do not touch the ash drive or the printer in the area shown while actively printing reading or w...

Page 55: ...hed the print jobs for that user name are deleted Con dential Job Expiration Set the expiration time for con dential print jobs Note Con dential held jobs are stored in the printer until they are rele...

Page 56: ...ect your user name select the print job con gure the settings Print For Macintosh users Using AirPrint 1 With a document open choose File Print 2 Select a printer and then from the drop down menu foll...

Page 57: ...Touch PCL Fonts or PostScript Fonts Placing separator sheets between copies 1 From the home screen touch Settings Print Layout Separator Sheets Between Copies 2 Print the document Canceling a print jo...

Page 58: ...ds or photos transparencies photo paper or thin media such as magazine clippings Place the document facedown in the corner with the arrow Making copies 1 Load an original document into the ADF tray or...

Page 59: ...n touch Copy Sides 3 Adjust the settings 4 Copy the document Reducing or enlarging copies 1 Load an original document into the ADF tray or on the scanner glass 2 From the home screen navigate to Copy...

Page 60: ...er glass 2 From the control panel navigate to Copy ID Copy 3 If necessary adjust the settings 4 Copy the document Creating a copy shortcut 1 From the home screen touch Copy 2 Con gure the settings and...

Page 61: ...r thin media such as magazine clippings Place the document facedown in the corner with the arrow Sending an e mail Before you begin make sure that the SMTP settings are con gured For more information...

Page 62: ...Creating an e mail shortcut 1 From the home screen touch E mail 2 Con gure the settings and then touch 3 Create a shortcut E mail 62...

Page 63: ...a fax Note Make sure that fax is con gured For more information see Setting up the printer to fax on page 22 Using the control panel 1 Load an original document into the ADF tray or on the scanner gla...

Page 64: ...is con gured For more information see Setting up the printer to fax on page 22 1 From the home screen touch Fax To 2 Enter the recipient number and then touch Done 3 Touch 4 Create a shortcut Changin...

Page 65: ...address in the address eld Notes View the printer IP address on the printer home screen The IP address appears as four sets of numbers separated by periods such as 123 123 123 123 If you are using a p...

Page 66: ...ortcut number d Apply the changes 2 Click Settings Fax Fax Setup Fax Receive Settings Admin Controls 3 In the Fax Forwarding menu select Forward or Print and Forward 4 In the Forward to menu select th...

Page 67: ...rmation see Updating rmware on page 44 The computer and the printer are connected to the same network For Windows users Using Lexmark ScanBack Utility 1 From the computer run Lexmark ScanBack Utility...

Page 68: ...re information see Adding printers to a computer on page 43 1 Load an original document into the automatic document feeder or on the scanner glass 2 From the computer do either of the following Open I...

Page 69: ...dress on the home screen The IP address appears as four sets of numbers separated by periods such as 123 123 123 123 If you are using a proxy server then temporarily disable it to load the web page co...

Page 70: ...he printer in the area shown while actively printing reading or writing from the memory device Scanning to a Cloud Connector pro le 1 Load an original document into the ADF tray or on the scanner glas...

Page 71: ...ts FTP FTP Defaults USB Drive Flash Drive Scan Flash Drive Print Network Ports Network Overview Wireless Wi Fi Direct Ethernet TCP IP SNMP IPSec 802 1x LPD Con guration HTTP FTP Settings USB Restrict...

Page 72: ...NTP Server Enable Authentication None Con gure the printer date and time Paper Sizes U S Metric Specify the unit of measurement for paper sizes Note The country or region selected in the initial setup...

Page 73: ...Print Toner Darkness Light Normal Dark Determine the lightness or darkness of text or images Copy Sides 1 sided to 1 sided 1 sided to 2 sided Specify whether to print on one side or both sides of the...

Page 74: ...entication Note An asterisk next to a value indicates the factory default setting Noti cations Menu item Description ADF Loaded Beep Off On Enable a sound when loading paper into the ADF Alarm Control...

Page 75: ...ck for jammed paper automatically Error Prevention Auto Continue Disabled Enabled 5 seconds Auto Continue Time Let the printer continue processing or printing a job automatically after clearing certai...

Page 76: ...m Content Recovery Scanner Jam Recovery Job level Page level Specify how to restart a scan job after resolving a paper jam Note An asterisk next to a value indicates the factory default setting Power...

Page 77: ...Collection Menu item Description Anonymous Data Collection Device Usage and Performance Information None Send printer usage and performance information to Lexmark Note Anonymous Data Send Time appear...

Page 78: ...the printer to link the trays that have the same paper type and paper size settings Tray Con guration Show Tray Insert Message Off Only for unknown sizes Always Display a message to select paper size...

Page 79: ...tream Printer Emulations Emulator Security Page Timeout 0 60 60 Set the page timeout during emulation Printer Emulations Emulator Security Reset Emulator After Job Off Reset the emulator after a print...

Page 80: ...wo sided printing Note This setting cannot be used when the tray is not fully inserted or the tray sensor is damaged Device Operations Clear Custom Status Erase all custom messages Device Operations C...

Page 81: ...ner Con guration Exact Tiff Rows Per Strip On Off Set the RowsPerStrip tag value of a TIFF formatted scan output Note An asterisk next to a value indicates the factory default setting Out of Service E...

Page 82: ...e paper Flip Style Long Edge Short Edge Determine which side of the paper is bound when performing two sided printing Note Depending on the option selected the printer automatically offsets each print...

Page 83: ...it Specify the orientation of a multiple page document when using Pages per Side Pages per Side Border None Solid Print a border around each page image when using Pages per Side Copies 1 9999 1 Specif...

Page 84: ...rst Specify the order when you choose to print all held and con dential jobs Note An asterisk next to a value indicates the factory default setting Quality Menu item Description Print Resolution 300 d...

Page 85: ...ait for more data before canceling a print job Note Wait Timeout Time appears only when Wait Timeout is enabled Wait Timeout Time 15 65535 40 seconds Note An asterisk next to a value indicates the fac...

Page 86: ...rriage return after a line feed control command Note Carriage return is a mechanism that commands the printer to move the position of the cursor to the rst position on the same line Auto LF after CR O...

Page 87: ...an image Note When set to On this menu item overrides the scaling and orientation settings for the image Invert Off On Invert bitonal monochrome images Note This menu item does not apply to GIF or JPE...

Page 88: ...A4 All Listed substitutes Letter A4 Con gure MP Cassette Manual First Set the printer when to pick paper loaded in the multipurpose feeder Notes When set to Cassette the printer treats the multipurpos...

Page 89: ...ction Note Long Edge appears only when the longest edge is shorter than the maximum width supported Note An asterisk next to a value indicates the factory default setting Custom Scan Sizes Menu item D...

Page 90: ...e the output result based on the content of the original document Sides 1 sided to 1 sided 1 sided to 2 sided Specify the scanning behavior based on the original document Pages per Side Off 2 Portrait...

Page 91: ...Specify the number of copies Note An asterisk next to a value indicates the factory default setting Advanced Imaging Menu item Description Contrast Best for Content 0 5 Specify the contrast of the ou...

Page 92: ...ory allocated for faxing Note This menu item prevents memory buffer conditions and failed faxes Cancel Faxes Allow Don t Allow Cancel outgoing faxes before they are transmitted or cancel incoming faxe...

Page 93: ...roxy Specify a proxy server URL HTTPS Proxy User Specify the user name and password for the proxy server HTTPS Proxy Password Fax Send Encryption Disabled Enabled Required Enable encryption for outgoi...

Page 94: ...Behind a PABX On Off Set the printer to dial a fax number without waiting to recognize the dial tone Note Private Automated Branch Exchange PABX is a telephone network that allows a single access numb...

Page 95: ...se the chance of sending fax successfully Enable ECM On Off Activate Error Correction Mode ECM for fax jobs Note ECM detects and corrects errors in the fax transmission process caused by telephone lin...

Page 96: ...ing fax to t on the page Paper Source Tray X Auto Set the paper source for printing incoming fax Sides On Off Print on both sides of the paper Separator Sheets None Before Job After Job Specify whethe...

Page 97: ...or Double Rings Only Single or Triple Rings Only Double or Triple Rings Only Set a distinctive ring pattern for incoming fax Auto Answer On Off Set the printer to receive fax automatically Fax Forwar...

Page 98: ...Paper Source Tray x 1 Specify the paper source for printing logs Logs Display Remote Fax Name Dialed Number Identify the sender by remote fax name or fax number Enable Job Log On Off View a summary o...

Page 99: ...Server On Off Use the Simple Mail Transfer Protocol SMTP settings for e mail in receiving and sending faxes Note When set to On all other settings of the Fax Server E mail Settings menu do not appear...

Page 100: ...ice SMTP Credentials Use Session User ID and Password Use Session E mail address and Password Prompt user Specify whether credentials are required for user initiated e mail Use Active Directory Device...

Page 101: ...d Fine Super Fine Ultra Fine Set the fax resolution Sides Off Short Edge Long Edge Specify the orientation of the original document when scanning on both sides of the document Darkness 1 9 5 Set the d...

Page 102: ...the server port number of your secondary or backup SMTP server SMTP Timeout 5 30 seconds 30 Set the time before the printer times out if the SMTP server does not respond Reply Address Specify a reply...

Page 103: ...ect Specify the e mail subject and message Message File Name Specify the lename for the scanned document Format PDF pdf TIFF tif JPEG jpg Specify the le format of the scanned document PDF Settings PDF...

Page 104: ...olor intensity for cyan magenta and yellow Contrast Best for content 0 5 Specify the contrast for the scanned image Background Removal Level 0 Remove the background color or image noise from the origi...

Page 105: ...ror Print a transmission log for e mail scans Log Paper Source Tray x 1 MP Feeder Specify the paper source for printing e mail logs Allow Save as Shortcut On Off Save an e mail address as a shortcut R...

Page 106: ...00 dpi 600 dpi Set the resolution of the scanned image Darkness 1 9 5 Adjust the darkness of the scanned image Orientation Portrait Landscape Specify the orientation of the original document Original...

Page 107: ...canned image Transmission Log Print Log Do Not Print Log Print Only For Error Print a transmission log for FTP scans Log Paper Source Tray x 1 MP Feeder Specify the paper source for printing FTP logs...

Page 108: ...ginal Size Mixed Sizes Set the paper size of the original document File Name Specify the le name of the scanned image Note An asterisk next to a value indicates the factory default setting Advanced Im...

Page 109: ...nvelope Set the paper source for the print job Collate 1 1 1 2 2 2 1 2 3 1 2 3 Keep the pages of a print job stacked in sequence particularly when printing multiple copies of the job Sides 1 Sided 2 S...

Page 110: ...tween Pages Insert blank separator sheets when printing Separator Sheet Source Tray x 1 MP Feeder Specify the paper source for the separator sheet Blank Pages Do Not Print Print Print blank pages in a...

Page 111: ...port blocking rewall Enable Network Connections Enable Disable Enable or disable all network connections Enable LLDP Off On Enable Link Layer Discovery Protocol LLDP in the printer Note An asterisk n...

Page 112: ...nter Note This menu item appears only if Wireless Security Mode is set to WEP Set WEP Key Specify a WEP password for secure wireless connection Note This menu item appears only if Wireless Security Mo...

Page 113: ...gned IPV6 Address Assign the IPv6 address IPv6 Manually Assigned IPV6 Router Assign the IPv6 router address IPv6 Address Pre x 0 128 64 Specify the address pre x IPv6 All IPv6 Addresses Show all IPv6...

Page 114: ...assword to authenticate and validate users on a Wi Fi connection Show Password on Setup Page Off On Show the Wi Fi Direct Password on the Network Setup Page Preferred Channel Number 1 11 Auto Set the...

Page 115: ...a Access Control MAC addresses Locally Administered Address LAA and Universally Administered Address UAA Note You can change the printer LAA manually PCL SmartSwitch On Off Set the printer to switch a...

Page 116: ...ame Set the domain name Allow DHCP BOOTP to update NTP server On Off Allow the DHCP and BOOTP clients to update the NTP settings of the printer Zero Con guration Name Specify a service name for the ze...

Page 117: ...n the list can access the printer functionality Note This menu item appears only in the Embedded Web Server MTU Specify a maximum transmission unit MTU parameter for the TCP connections Raw Print Port...

Page 118: ...sword Privacy Password Set Read only Credentials User Name Authentication Password Privacy Password Authentication Hash MD5 SHA1 Minimum Authentication Level No Authentication No Privacy Authenticatio...

Page 119: ...IKE SA Lifetime Hours and IPSec SA Lifetime Hours appear only when Base Con guration is set to Secure IKE SA Lifetime Hours 1 2 4 8 24 IPSec SA Lifetime Hours 1 2 4 8 24 Proposed Encryption Method 3D...

Page 120: ...s only in network printers or printers that are attached to print servers Menu item Description LPD Timeout 0 65535 seconds 90 Set the time out value to stop the Line Printer Daemon LPD server from wa...

Page 121: ...efault IP Port 1 65535 80 HTTPS Device Certi cate FTP Default IP Port 1 65535 21 Timeout for HTTP FTP Requests 1 299 30 Specify the amount of time before the server connection stops Retries for HTTP F...

Page 122: ...ers using either Windows or Macintosh operating systems When set to Off the printer lters PostScript print jobs using the standard protocol Enable USB Port Disable Enable Enable the standard USB port...

Page 123: ...Protocol IPP Initiate Scans Remotely B W Print Network Folder Scan Control access to the printer functions Manage Permissions Administrative Menus Security Menu Network Ports Menu Paper Menu Reports M...

Page 124: ...evice Management Control group or user access to the printer functions applications and security settings Certi cate Management Menu item Menu item Con gure Certi cate Defaults Common Name Organizatio...

Page 125: ...g When the limit is reached the print jobs for that user name and PIN are deleted Con dential Job Expiration Off 1 Hour 4 Hours 24 Hours 1 Week Set the expiration time for con dential print jobs Notes...

Page 126: ...ous Menu item Description Print Permission Off On Allow the user to print Default Print Permission Login Shows the default permission used for the user to print Note This setting shows only when one o...

Page 127: ...Pro les List Print a list of pro les that are stored in the printer Asset Report Print a report that contains the printer serial number and model name Print Menu item Description Print Fonts PCL Fonts...

Page 128: ...k and wireless settings on the printer Note This menu item appears only in network printers or printers connected to print servers Wi Fi Direct Connected Clients Print a page that shows the list of de...

Page 129: ...noti cation for each supply item 5 Apply the changes Setting up e mail alerts Con gure the printer to send e mail alerts when supplies are low when paper must be changed or added or when there is a pa...

Page 130: ...d life may damage your Lexmark printer or its associated components Warning Potential Damage Supplies and parts without Return Program agreement terms may be reset and remanufactured However the manuf...

Page 131: ...er model 2 Available only for contract managed printers For more information contact your Lexmark representative or system administrator Lexmark MX331 and MX431 Regular toner cartridges Item Worldwide...

Page 132: ...m Europe Middle East Africa and Mexico United States Canada and Australia Regular toner cartridge 24B7005 24B7002 Ordering an imaging unit Extremely low print coverage for extended periods of time may...

Page 133: ...ng unit Warning Potential Damage Do not expose the imaging unit to direct light for more than 10 minutes Extended exposure to light may cause print quality problems Warning Potential Damage Do not tou...

Page 134: ...4 Unpack the new toner cartridge 5 Shake the toner cartridge to redistribute the toner Maintain the printer 134...

Page 135: ...ert the imaging unit 8 Close the door Replacing the imaging unit 1 Open the front door Warning Potential Damage To prevent damage from electrostatic discharge touch any exposed metal frame of the prin...

Page 136: ...2 Remove the used imaging unit Maintain the printer 136...

Page 137: ...ner cartridge until it clicks into place Warning Potential Damage Do not expose the imaging unit to direct light for more than 10 minutes Extended exposure to light may cause print quality problems Wa...

Page 138: ...Replacing the tray 1 Remove the used tray 2 Unpack the new tray 3 Insert the new tray Replacing the pick roller assembly 1 Turn off the printer 2 Unplug the power cord from the electrical outlet and...

Page 139: ...3 Open the front door 4 Remove the imaging unit 5 Close the front door 6 Remove the tray Maintain the printer 139...

Page 140: ...7 Position the printer on its side 8 Remove the used pick roller assembly 9 Unpack the new pick roller assembly Note To avoid contamination make sure that your hands are clean Maintain the printer 140...

Page 141: ...nit 14 Close the front door 15 Connect the power cord to the printer and then to the electrical outlet CAUTION POTENTIAL INJURY To avoid the risk of re or electrical shock connect the power cord to an...

Page 142: ...1 Remove the tray and then remove the used separator roller 2 Unpack the new separator roller Note To avoid contamination make sure that your hands are clean 3 Insert the new separator roller 4 Inser...

Page 143: ...Replacing the ADF separator pad 1 Open the ADF cover 2 Remove the used ADF separator pad 3 Unpack the new ADF separator pad Maintain the printer 143...

Page 144: ...4 Insert the new separator pad until it clicks into place 5 Close the ADF cover Maintain the printer 144...

Page 145: ...t covered by the printer warranty 1 Turn off the printer and then unplug the power cord from the electrical outlet 2 Remove paper from the standard bin and multipurpose feeder 3 Remove any dust lint a...

Page 146: ...TIAL INJURY To avoid the risk of re or electrical shock connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible Cleaning...

Page 147: ...glass Scanner glass 3 Close the scanner cover Cleaning the pick roller assembly 1 Turn off the printer 2 Unplug the power cord from the electrical outlet and then from the printer Maintain the printer...

Page 148: ...3 Open the front door 4 Remove the imaging unit 5 Close the front door 6 Remove the tray Maintain the printer 148...

Page 149: ...7 Position the printer on its side 8 Remove the pick roller assembly 9 Apply isopropyl alcohol to a soft lint free cloth and then wipe the pick roller assembly Maintain the printer 149...

Page 150: ...JURY To avoid the risk of re or electrical shock connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible 16 Turn on the...

Page 151: ...people to lift it safely CAUTION POTENTIAL INJURY To avoid the risk of re or electrical shock use only the power cord provided with this product or the manufacturer s authorized replacement CAUTION P...

Page 152: ...g movements Make sure that your ngers are not under the printer when you set it down Make sure that there is adequate clearance around the printer Note Damage to the printer caused by improper moving...

Page 153: ...pages on page 154 Dark print on page 155 Fine lines are not printed correctly on page 157 Folded or wrinkled paper on page 158 Gray background on page 159 Horizontal light bands on page 169 Incorrect...

Page 154: ...int missing on page 174 Vertical light bands on page 170 Vertical white lines on page 171 Printing problems Print quality is poor Blank or white pages Note Before solving the problem print the Print Q...

Page 155: ...touch the photoconductor drum under the imaging unit Doing so may affect the quality of future print jobs b Check the imaging unit for signs of damage Note Make sure that the photoconductor drum conta...

Page 156: ...the control panel navigate to Settings Print Quality Toner Darkness c Print the document Is the print dark Go to step 3 The problem is solved Step 3 a Depending on your operating system specify the p...

Page 157: ...lity problems Warning Potential Damage Do not touch the photoconductor drum under the imaging unit Doing so may affect the quality of future print jobs b Print the document Is the print dark Go to ste...

Page 158: ...t printed correctly Contact customer support The problem is solved Folded or wrinkled paper Note Before solving the problem print the Print Quality Test Pages From the control panel navigate to Settin...

Page 159: ...Settings Paper Tray Con guration Paper Size Type b Print the document Is the paper folded or wrinkled Contact customer support The problem is solved Gray background Note Before solving the problem pri...

Page 160: ...Go to step 4 The problem is solved Step 4 a Remove and then insert the imaging unit Warning Potential Damage Do not expose the imaging unit to direct light for more than 10 minutes Extended exposure...

Page 161: ...lem is solved Go to step 3 Step 3 a Depending on your operating system specify the paper size from the Printing Preferences or Print dialog Note Make sure that the setting matches the paper loaded b P...

Page 162: ...light Go to step 3 The problem is solved Step 3 a Depending on your operating system specify the paper type from the Printing Preferences or Print dialog Notes Make sure that the setting matches the p...

Page 163: ...Go to step 6 The problem is solved Step 6 a Check the status of the toner cartridge From the control panel navigate to Settings Reports Device Device Statistics b From the Supply Information section o...

Page 164: ...of the imaging unit From the control panel navigate to Settings Reports Device Device Statistics b From the Supply Information section of the pages printed check the status of the imaging unit Is the...

Page 165: ...paper ip it over and then reload paper b Print the document Is the paper curled Go to step 4 The problem is solved Step 4 a Load paper from a fresh package Note Paper absorbs moisture due to high humi...

Page 166: ...If paper is not supported then load a supported paper b Print the document Is the print crooked or skewed Contact customer support The problem is solved Step 4 a For two sided printing check if the p...

Page 167: ...so may affect the quality of future print jobs b Print the document Is the printer printing solid black pages Go to step 3 The problem is solved Step 3 Check the imaging unit for signs of damage Note...

Page 168: ...t quality problems Warning Potential Damage Do not touch the photoconductor drum under the imaging unit Doing so may affect the quality of future print jobs b Print the document Are text or images cut...

Page 169: ...ate to Settings Paper Tray Con guration Paper Size Type b Print the document Does toner easily rub off Contact customer support The problem is solved Horizontal light bands Note Before solving the pro...

Page 170: ...ce the imaging unit b Print the document Do horizontal light bands appear on prints Contact customer support The problem is solved Vertical light bands Note Before solving the problem print the Print...

Page 171: ...ar on prints Contact customer support The problem is solved Vertical white lines Note Before solving the problem print the Print Quality Test Pages From the control panel navigate to Settings Troubles...

Page 172: ...tomer support The problem is solved Vertical dark bands Note Before solving the problem print the Print Quality Test Pages From the control panel navigate to Settings Troubleshooting Print Quality Tes...

Page 173: ...printer and move the printer if necessary b Print the document Do vertical dark bands appear on prints Contact customer support The problem is solved Vertical dark lines or streaks Note Before solving...

Page 174: ...rt The problem is solved Vertical dark streaks with print missing Note Before solving the problem print the Print Quality Test Pages From the control panel navigate to Settings Troubleshooting Print Q...

Page 175: ...on touch screen printer models press to navigate through the settings Action Yes No Step 1 Using the Print Quality Test Pages check if the distance between the repeating defects is equal to any of the...

Page 176: ...play c Print the document Is the document printed The problem is solved Go to step 3 Step 3 a Check if the ports are working and if the cables are securely connected to the computer and the printer Fo...

Page 177: ...ces or Print dialog b Set the resolution to 600 dpi c Print the document Is the printer printing slow Go to step 4 The problem is solved Step 4 a From the home screen touch Settings Print Quality Prin...

Page 178: ...Selecting a location for the printer on page 19 b Print the document Is the printer printing slow Contact customer support The problem is solved Job prints from the wrong tray or on the wrong paper A...

Page 179: ...Step 2 The print job may contain a formatting error or invalid data Delete the print job and then send it again For PDF les generate a new le and then print the documents Are the documents printed The...

Page 180: ...h or breaker Is the electrical outlet turned off by a switch or breaker Turn on the switch or reset the breaker Go to step 3 Step 3 Check if the printer is on Is the printer on Go to step 4 Turn on th...

Page 181: ...ng another print copy scan or fax job Is the printer ready Go to step 2 Wait for the printer to nish processing the other job Step 2 Check if the ash drive is supported For more information see Suppor...

Page 182: ...lorer version 11 or later Microsoft Edge Safari version 6 or later Google ChromeTM version 32 or later Mozilla Firefox version 24 or later Is your browser supported Go to step 4 Install a supported br...

Page 183: ...3 Step 3 Connect to the correct Wi Fi network For more information see Connecting the printer to a Wi Fi network on page 45 Can the printer connect to the Wi Fi network The problem is solved Go to st...

Page 184: ...function best with genuine Lexmark supplies and parts Use of third party supplies or parts may affect the performance reliability or life of the printer and its imaging components All life indicators...

Page 185: ...Select the part or supply that you want to reset 3 To clear the message do either of the following For touch screen printer models press twice and then press twice For non touch screen printer models...

Page 186: ...n the paper edges before loading Do not use paper that has been cut or trimmed by hand Do not mix paper sizes weights or types in the same tray Make sure that the paper size and type are set correctly...

Page 187: ...rpose feeder 4 Trays 5 Duplex unit 6 Rear door Paper jam in the automatic document feeder 1 Remove all original documents from the ADF tray 2 Open the ADF cover 3 Remove the jammed paper Note Make sur...

Page 188: ...d paper Note Make sure that all paper fragments are removed 2 Lower the scanner Paper jam in the multipurpose feeder 1 Remove paper from the multipurpose feeder 2 Remove the jammed paper Note Make sur...

Page 189: ...uching interior areas of the printer 5 Remove the imaging unit Warning Potential Damage Do not expose the imaging unit to direct light for more than 10 minutes Extended exposure to light may cause pri...

Page 190: ...nside of the printer might be hot To reduce the risk of injury from a hot component allow the surface to cool before touching it Note Make sure that all paper fragments are removed 7 Insert the imagin...

Page 191: ...9 Open the multipurpose feeder 10 Flex fan and align the paper edges before loading 11 Reload paper Troubleshoot a problem 191...

Page 192: ...tray 2 Open the front door Warning Potential Damage To prevent damage from electrostatic discharge touch any exposed metal frame of the printer before accessing or touching interior areas of the prin...

Page 193: ...Potential Damage Do not touch the photoconductor drum Doing so may affect the quality of future print jobs 4 Remove the jammed paper CAUTION HOT SURFACE The inside of the printer might be hot To reduc...

Page 194: ...To reduce the risk of injury from a hot component allow the surface to cool before touching it 8 Remove the jammed paper Note Make sure that all paper fragments are removed 9 Close the rear door 10 Re...

Page 195: ...duplex unit 1 Open the front door Warning Potential Damage To prevent damage from electrostatic discharge touch any exposed metal frame of the printer before accessing or touching interior areas of th...

Page 196: ...Potential Damage Do not touch the photoconductor drum Doing so may affect the quality of future print jobs 3 Remove the jammed paper CAUTION HOT SURFACE The inside of the printer might be hot To reduc...

Page 197: ...hat all paper fragments are removed 9 Close the duplex unit 10 Insert the tray Paper jam in the rear door 1 Open the front door Warning Potential Damage To prevent damage from electrostatic discharge...

Page 198: ...ing unit to direct light for more than 10 minutes Extended exposure to light may cause print quality problems Warning Potential Damage Do not touch the photoconductor drum Doing so may affect the qual...

Page 199: ...uce the risk of injury from a hot component allow the surface to cool before touching it 4 Remove the jammed paper Note Make sure that all paper fragments are removed 5 Close the rear door 6 Insert th...

Page 200: ...pe seal when printing Contact customer support The problem is solved Collated printing does not work Action Yes No Step 1 a From the control panel navigate to Settings Print Layout Collate b Touch On...

Page 201: ...tly The problem is solved Go to step 3 Step 3 a Make sure that Tray Linking is set to Automatic For more information see Linking trays on page 42 b Print the document Do the trays link correctly The p...

Page 202: ...not reprinted Action Yes No a From the control panel navigate to Settings Device Noti cations Jam Content Recovery b In the Jam Recovery menu select On or Auto c Print the document Are the jammed pag...

Page 203: ...on page 31 Can you send an e mail The problem is solved Go to step 3 Step 3 Make sure that the printer is connected to a network and that the network is connected to the Internet Can you send an e ma...

Page 204: ...using etherFAX on page 24 Can you set up etherFAX The problem is solved Go to https www etherfa x net lexmark Cannot send or receive faxes using analog fax Action Yes No Step 1 Resolve any error mess...

Page 205: ...ect to a DSL lter or router that supports analog use For more information contact your DSL provider If you are using a private branch exchange PBX telephone service then make sure that you are connect...

Page 206: ...sing etherFAX The problem is solved Go to step 3 Step 3 Split large documents into smaller le sizes Can you send or receive faxes using etherFAX The problem is solved Go to https www etherfa x net lex...

Page 207: ...lved Contact customer support Poor fax print quality Action Yes No Step 1 Make sure that there are no print quality defects a From the control panel touch Settings Troubleshooting Print Quality Test P...

Page 208: ...roblem is solved Go to step 2 Step 2 a From the document that you are trying to fax open the Print dialog b Select the printer and then click Properties Preferences Options or Setup c Click Fax and th...

Page 209: ...ct customer support Cannot scan to a network folder Action Yes No Step 1 a Create a network folder shortcut b Scan a document using the shortcut For more information see Scanning to a network folder u...

Page 210: ...e that you use forward slashes when typing the share path d From the Authentication menu select your authentication method Note If Authentication is set to Use assigned username and password then in t...

Page 211: ...e scan job successful The problem is solved Go to step 2 Step 2 Check the le you want to scan a Make sure that the le name is not already used in the destination folder b Make sure that the document o...

Page 212: ...2 Step 2 a Check the quality of the original document or photo b Adjust the scan quality settings c Copy the document or photo Is the copy quality satisfactory The problem is solved Contact customer...

Page 213: ...d images or texts appear on the output Contact customer support The problem is solved Scanner does not close Action Yes No Remove obstructions that keep the scanner cover open Did the scanner cover cl...

Page 214: ...to step 3 Step 3 a Turn off the printer wait for about 10 seconds and then turn the printer on b Copy or scan the document Is the scanner responding The problem is solved Contact customer support Adju...

Page 215: ...ent Note If the margins of the test page are different from the original document then adjust Horizontal Adjust and Top Margin 7 Repeat step 5 and step 6 until the margins of the Copy Quick Test page...

Page 216: ...These efficiencies result in fewer greenhouse emissions energy savings and natural resource savings Lexmark also offers recycling of packaging components in some countries or regions For more informat...

Page 217: ...ply that the manufacturer intends to make these available in all countries in which it operates Any reference to a product program or service is not intended to state or imply that only that product p...

Page 218: ...s strictly prohibited PCL is a registered trademark of the Hewlett Packard Company PCL is Hewlett Packard Company s designation of a set of printer commands language and functions included in its prin...

Page 219: ...eeding 0 1 by weight and 0 01 by weight for cadmium except for the exemption set in the Rule Product disposal Do not dispose of the printer or supplies in the same manner as normal household waste Con...

Page 220: ...Y STAR emblem on the product or on a start up screen is certi ed to comply with Environmental Protection Agency EPA ENERGY STAR requirements as of the date of manufacture Temperature information Ambie...

Page 221: ...ving mode 0 8 MX331 0 9 MX431dn MX431adn 1 1 MB3442 MX431adw XM1342 Hibernate The product is in a low level energy saving mode 0 1 Off The product is plugged into an electrical outlet but the power sw...

Page 222: ...s a small amount of power then to completely stop product power consumption disconnect the power supply cord from the electrical outlet Total energy usage It is sometimes helpful to estimate the total...

Page 223: ...Lexmark representative If the equipment is causing harm to the telephone network the telephone company may request that you disconnect the equipment until the problem is resolved This equipment conta...

Page 224: ...for the effective hand over of a call to another device connected to the same line This equipment should not be used under any circumstances that may constitute a nuisance to other Telecom customers T...

Page 225: ...oute ligne recevant des impulsions de comptage en Suisse Verwendung dieses Produkts in der Schweiz F r dieses Produkt muss ein schweizerischer Billing Tone Filter zur Z hlzeichen bertragung Lexmark Te...

Page 226: ...ivantes 1 cet appareil ne doit pas causer d interf rences et 2 il doit accepter toutes les interf rences y compris les celles qui peuvent entra ner un fonctionnement ind sirable European Community EC...

Page 227: ...t harmful interference when the equipment is operated in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance wit...

Page 228: ...protection requirements of EC Council directives 2014 30 EU 2014 35 EU 2009 125 EC and 2011 65 EU as amended by EU 2015 863 on the approximation and harmonization of the laws of the Member States rel...

Page 229: ...F LIMITED WARRANTY FOR LEXMARK LASER PRINTERS LEXMARK LED PRINTERS AND LEXMARK MULTIFUNCTION LASER PRINTERS Lexmark International Inc Lexington KY This limited warranty applies to the United States an...

Page 230: ...service and or replacement Lexmark may update the rmware in your printer to the latest version Firmware updates may modify printer settings and cause counterfeit and or unauthorized products supplies...

Page 231: ...tsoever will be limited to the amount you paid for the product that caused the damages This limitation of liability will not apply to claims by you for bodily injury or damage to real property or tang...

Page 232: ...interior of the printer 145 cleaning pick roller assembly 147 cleaning the printer 145 Cleaning the Scanner 128 cleaning the scanner 146 cleaning the touch screen 145 clearing jam in the duplex unit 1...

Page 233: ...sting 64 fax destination shortcut creating 64 fax driver installing 43 fax log viewing 65 fax resolution changing 64 fax server using setting up the fax function 24 fax setup country or region speci c...

Page 234: ...ement 124 Cloud Connector 127 Con dential Print Setup 125 Con g Menu 78 Copy Defaults 90 Custom Scan Sizes 89 Device 127 Eco Mode 73 Erase Temporary Data Files 126 Ethernet 114 E mail Defaults 103 E m...

Page 235: ...aper curl 164 repeating defects 175 skewed print 165 solid black pages 166 text or images cut off 167 toner easily rubs off 168 vertical dark bands 172 vertical dark lines or streaks 173 vertical dark...

Page 236: ...ment feeder ADF 67 using the scanner glass 67 scanning from ADF jagged image 213 jagged text 213 scanning quality problem 212 scheduling a fax 64 security slot locating 50 selecting a location for the...

Page 237: ...lack pages 166 text or images cut off 167 toner easily rubs off 168 vertical dark bands 172 vertical dark lines or streaks 173 vertical dark streaks with print missing 174 vertical light bands 170 ver...

Reviews:

No comments