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Poor copy quality
Action
Yes
No
Step 1
a
Clean the scanner glass and the ADF glass with a damp, soft,
lint
‑
free cloth. If your printer has a second ADF glass inside the
ADF, then also clean that glass.
For more information, see
“Cleaning the scanner” on page
b
Make sure that the document or photo is loaded facedown on
the upper left corner of the scanner glass.
c
Copy the document or photo.
Is the copy quality satisfactory?
The problem is
solved.
Go to step 2.
Step 2
a
Check the quality of the original document or photo.
b
Adjust the scan quality settings.
c
Copy the document or photo.
Is the copy quality satisfactory?
The problem is
solved.
Contact
Scan job was not successful
Action
Yes
No
Step 1
Check the cable connections.
a
Make sure that the Ethernet or USB cable is securely connected
to the computer and the printer.
b
Resend the scan job.
Is the scan job successful?
The problem is
solved.
Go to step 2.
Step 2
Check the file you want to scan.
a
Make sure that the file name is not already used in the
destination folder.
b
Make sure that the document or photo you want to scan is not
open in another application.
c
Resend the scan job.
Is the scan job successful?
The problem is
solved.
Go to step 3.
Troubleshooting
267
Summary of Contents for XC9225
Page 168: ... Scanner glass Scanner glass pad 3 Close the scanner cover Maintaining the printer 168 ...
Page 176: ...5 Insert the new toner cartridge 6 Remove the waste toner bottle Maintaining the printer 176 ...
Page 181: ...8 Insert the waste toner bottle and then close the door Maintaining the printer 181 ...
Page 211: ... Below the fuser area Duplex area Clearing jams 211 ...
Page 216: ...2 Open door J Clearing jams 216 ...
Page 218: ... Areas H1 and H2 Area H6 Clearing jams 218 ...
Page 222: ...2 Remove the staple cartridge holder 3 Remove the loose staples Clearing jams 222 ...
Page 224: ...2 Remove the staple cartridge holder 3 Remove the loose staples Clearing jams 224 ...
Page 226: ...2 Remove the staple cartridge holder 3 Remove the loose staples Clearing jams 226 ...
Page 280: ...6 Remove the controller board shield Upgrading and migrating 280 ...
Page 283: ...4 Remove the controller board shield Upgrading and migrating 283 ...
Page 289: ...7 Connect the tray connector to the printer 8 Open trays 2 and 3 Upgrading and migrating 289 ...
Page 294: ...9 Remove the stabilizing feet from the tray Upgrading and migrating 294 ...
Page 298: ...17 Secure the tray cable with the clamp Upgrading and migrating 298 ...
Page 305: ...7 Remove the paper guides 8 Attach the sensor cover Upgrading and migrating 305 ...
Page 311: ...8 Attach the finisher to the printer Upgrading and migrating 311 ...