Lexmark XC2326 User Manual Download Page 196

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Action

Yes

Step 6

Check if the web proxy servers are disabled.

Are the web proxy servers disabled?

Go to step 7.

Contact your
administrator.

Step 7

Access the Embedded Web Server.

Did the Embedded Web Server open?

The problem is
solved.

Contact

customer

support

Cannot connect the printer to the Wi

‑

Fi network

Action

Yes

Step 1

Make sure that Active Adapter is set to Auto.

From the home screen, touch

Settings

Network/Ports

Network

Overview

Active Adapter

Auto

Can the printer connect to the Wi

‑

Fi network?

The problem is
solved.

Go to step 2.

Step 2

Check if the correct Wi

‑

Fi network is selected.

Note:

Some routers may share the default SSID.

Are you connecting to the correct Wi

‑

Fi network?

Go to step 4.

Go to step 3.

Step 3

Connect to the correct Wi

‑

Fi network. For more information, see

“Connecting the printer to a Wi

‑

Fi network” on page 49

Can the printer connect to the Wi

‑

Fi network?

The problem is
solved.

Go to step 4.

Step 4

Check the wireless security mode.

From the home screen, touch

Settings

Network/Ports

Wireless

Wireless Security Mode

Is the correct wireless security mode selected?

Go to step 6.

Go to step 5.

Step 5

Select the correct wireless security mode.

Can the printer connect to the Wi

‑

Fi network?

The problem is
solved.

Go to step 6.

Troubleshoot a problem

196

Summary of Contents for XC2326

Page 1: ...CX331 CX431 MC3224 MC3326 MC3426 XC2326 MFPs User s Guide September 2021 www lexmark com Machine type 3500 Models 285 485 685 876 8c6 8c9 ...

Page 2: ...all and conﬁgure 20 Selecting a location for the printer 20 Attaching cables 21 Installing optional trays 22 Setting up and using the home screen applications 23 Setting up the printer to fax 24 Conﬁguring the e mail SMTP settings 32 Loading paper and specialty media 40 Installing and updating software drivers and ﬁrmware 44 Available options 47 Networking 48 Printing the Menu Settings Page 52 Sec...

Page 3: ...otos 61 Copying on letterhead 62 Copying on both sides of the paper 62 Reducing or enlarging copies 62 Copying multiple pages onto a single sheet 62 Collating copies 62 Copying cards 63 Creating a copy shortcut 63 E mail 64 Using the automatic document feeder and scanner glass 64 Sending an e mail 64 Creating an e mail shortcut 65 Fax 66 Using the automatic document feeder and scanner glass 66 Sen...

Page 4: ...vice 75 Print 87 Paper 93 Copy 95 Fax 97 E mail 108 FTP 112 USB Drive 115 Network Ports 119 Security 132 Cloud Connector 136 Reports 136 Troubleshooting 138 Maintain the printer 139 Checking the status of parts and supplies 139 Conﬁguring supply notiﬁcations 139 Setting up e mail alerts 139 Viewing reports 139 Ordering parts and supplies 140 Replacing parts and supplies 143 Cleaning printer parts ...

Page 5: ...USB port 195 Network connection problems 195 Issues with supplies 197 Clearing jams 198 Paper feed problems 210 E mailing problems 212 Faxing problems 213 Scanning problems 218 Color quality problems 225 Contacting customer support 227 Recycle and dispose 229 Recycling Lexmark products 229 Recycling Lexmark packaging 229 Notices 230 Index 248 Contents 5 ...

Page 6: ...Y Do not use this product with extension cords multioutlet power strips multioutlet extenders or UPS devices The power capacity of these types of accessories can be easily overloaded by a laser printer and may result in a risk of ﬁre property damage or poor printer performance CAUTION POTENTIAL INJURY Only a Lexmark Inline Surge Protector that is properly connected between the printer and the powe...

Page 7: ...20 kg 44 lb then it may require two or more people to lift it safely CAUTION POTENTIAL INJURY When moving the printer follow these guidelines to avoid personal injury or printer damage Make sure that all doors and trays are closed Turn off the printer and then unplug the power cord from the electrical outlet Disconnect all cords and cables from the printer If the printer has separate ﬂoor standing...

Page 8: ... in the User s Guide may result in hazardous radiation exposure CAUTION POTENTIAL INJURY The lithium battery in this product is not intended to be replaced There is a danger of explosion if a lithium battery is incorrectly replaced Do not recharge disassemble or incinerate a lithium battery Discard used lithium batteries according to the manufacturer s instructions and local regulations This produ...

Page 9: ...ormation for using the printer software Help for Microsoft Windows or Macintosh operating systems Open a printer software program or application and then click Help Click to view context sensitive information Notes Help is automatically installed with the printer software Depending on the operating system the printer software is either in the printer program folder or on the desktop Documentation ...

Page 10: ...upport lexmark com In other countries and regions See the printed warranty that came with the printer Product Information Guide See the documentation that came with the printer or go to http support lexmark com Information on Lexmark digital passport Go to https csr lexmark com digital passport php Finding the printer serial number 1 Open the front door and then ﬁrmly push it down 2 Locate the pri...

Page 11: ...Printer conﬁgurations Lexmark MC3224dwe MFP 1 Scanner 2 Standard bin 3 Manual feeder 4 250 sheet tray 5 Control panel Learn about the printer 11 ...

Page 12: ...26 Lexmark MC3426 Lexmark XC2326 MFPs 1 Automatic document feeder ADF 2 ADF tray 3 ADF bin 4 Standard bin 5 Manual feeder 6 Standard 250 sheet tray 7 Optional 250 sheet trays Note Supported only in some printer models 8 Control panel Learn about the printer 12 ...

Page 13: ...ter 6 Display View printer messages and supply status Set up and operate the printer Customizing the home screen 1 From the control panel touch Settings Device Visible Home Screen Icons 2 Select the icons that you want to appear on the home screen 3 Apply the changes Changing the language of the keyboard on the display Note You can only change the language of the keyboard in printer tasks that req...

Page 14: ...graphic printing Paper characteristics The following paper characteristics affect print quality and reliability Consider these factors before printing on them Weight The trays can feed paper weights from 60 to 162 g m2 16 to 43 lb grain long paper Paper lighter than 60 g m2 16 lb may not be stiff enough to feed properly and may cause jams Curl Curl is the tendency for paper to curl at its edges Ex...

Page 15: ...ally treated papers used to make copies without carbon paper also known as carbonless papers carbonless copy paper CCP or no carbon required NCR paper Preprinted papers with chemicals that may contaminate the printer Preprinted papers that can be affected by the temperature in the printer fuser Preprinted papers that require a registration the precise print location on the page greater than 2 3 mm...

Page 16: ... shelf rather than on the ﬂoor Store individual packages on a ﬂat surface Do not store anything on top of individual paper packages Take paper out of the carton or wrapper only when you are ready to load it in the printer The carton and wrapper help keep the paper clean dry and ﬂat Supported paper sizes Paper size Standard or optional 250 sheet tray Manual feeder Two sided printing ADF Scanner gla...

Page 17: ...to 215 9 x 355 6 mm 8 5 x 14 in 4 Universal2 3 25 4 x 25 4 mm 1 x 1 in to 215 9 x 297 mm 8 5 x 11 69 in X X X X 1 The default support is long edge feed When running on short edge feed A5 is treated as narrow paper 2 When selected the page is formatted for 215 90 x 355 60 mm 8 5 x 14 in unless speciﬁed by the software application 3 Load narrow paper with the short edge entering the printer ﬁrst 4 S...

Page 18: ...76 x 250 mm 6 93 x 9 84 in 5 X X N A 1 The default support is long edge feed When running on short edge feed A5 is treated as narrow paper 2 When selected the page is formatted for 215 90 x 355 60 mm 8 5 x 14 in unless speciﬁed by the software application 3 Load narrow paper with the short edge entering the printer ﬁrst 4 Supports paper size only up to 216 x 297 mm 8 5 x 11 7 in 5 The standard 250...

Page 19: ...eight of 209 g m2 Heavier weight must be tested for acceptability Paper type and weight Standard or optional 250 sheet tray Manual feeder Two sided printing Light paper 60 74 9 g m2 grain long 16 19 9 lb bond Plain paper 75 90 3 g m2 grain long 20 24 lb bond Heavy paper 90 3 105 g m2 grain long 24 1 28 lb bond Card stock 105 1 162 g m2 grain long 28 1 43 lb bond X Card stock 163 200 g m2 grain lon...

Page 20: ...oduct near water or wet locations Make sure that airﬂow in the room meets the latest revision of the ASHRAE 62 standard or the CEN Technical Committee 156 standard Provide a ﬂat sturdy and stable surface Keep the printer Clean dry and free of dust Away from stray staples and paper clips Away from the direct airﬂow of air conditioners heaters or ventilators Free from direct sunlight and humidity ex...

Page 21: ...ns RJ 11 cord when connecting this product to the public switched telephone network For users in Australia the cord must be approved by the Australian Communications and Media Authority Warning Potential Damage To avoid loss of data or printer malfunction do not touch the USB cable any wireless network adapter or the printer in the areas shown while actively printing Printer port Function 1 LINE p...

Page 22: ...he optional tray and then remove all packing material 4 Align the printer with the optional tray and then lower the printer into place CAUTION POTENTIAL INJURY If the printer weight is greater than 20 kg 44 lb then it may require two or more people to lift it safely 5 Connect the power cord to the printer and then to the electrical outlet CAUTION POTENTIAL INJURY To avoid the risk of ﬁre or electr...

Page 23: ... a web browser and then type the printer IP address in the address ﬁeld Notes View the printer IP address on the printer home screen The IP address appears as four sets of numbers separated by periods such as 123 123 123 123 If you are using a proxy server then temporarily disable it to load the web page correctly 2 Click Bookmarks Add Bookmark and then type a bookmark name 3 Select an Address pro...

Page 24: ...rated by periods such as 123 123 123 123 If you are using a proxy server then temporarily disable it to load the web page correctly 2 Click Bookmarks Add Folder and then type a folder name Note To limit access to the folder enter a PIN 3 Click Save Note You can create folders or bookmarks inside a folder To create a bookmark see Creating bookmarks on page 23 Setting up the printer to fax Supported...

Page 25: ... only in some printer models Some connection methods are applicable only in some countries or regions If the fax function is enabled and not fully set up then the indicator light may blink red If you do not have a TCP IP environment then use the control panel to set up fax Warning Potential Damage To avoid loss of data or printer malfunction do not touch cables or the printer in the area shown whi...

Page 26: ...he changes Setting up the fax function using etherFAX Notes The printer ﬁrmware must be updated to the latest version For more information see Updating ﬁrmware on page 46 An appropriate license bundle must be installed in your printer For more information contact etherFAX Make sure that you have registered your printer to the etherFAX portal For more information go to https www etherfax net lexmar...

Page 27: ...ve 4 Click Fax Server Setup 5 In the To Format ﬁeld type myfax com where is the fax number and myfax com is the fax provider domain Notes If necessary conﬁgure the Reply Address Subject or Message ﬁelds To let the printer receive fax messages enable the device based fax receive setting Make sure that you have a device based fax conﬁgured 6 Click Save 7 Click Fax Server E mail Settings and then do ...

Page 28: ...nd of the telephone cable to the line port of the printer 2 Connect the other end of the cable to an active analog wall jack Notes You can set the printer to receive faxes automatically set Auto Answer to On or manually set Auto Answer to Off If you want to receive faxes automatically then set the printer to pick up on a speciﬁed number of rings Setup 2 Printer is sharing the line with an answerin...

Page 29: ...r example if the answering machine picks up calls after four rings then set the printer Rings to Answer setting to 6 Setting up fax in countries or regions with different telephone wall jacks and plugs Note These instructions apply only to printers that support analog fax For more information see Supported fax on page 24 CAUTION SHOCK HAZARD To avoid the risk of electrical shock do not set up this...

Page 30: ...The standard wall jack adopted by most countries or regions is RJ 11 If the wall jack or equipment in your facility is not compatible with this type of connection then use a telephone adapter An adapter for your country or region may not come with your printer and you may need to purchase it separately There may be an adapter plug installed in the telephone port of the printer Do not remove the ad...

Page 31: ... then connect it directly to the telephone adapter Connecting to a distinctive ring service A distinctive ring service lets you have multiple telephone numbers on one telephone line Each telephone number is assigned a different ring pattern Note These instructions apply only to printers that support analog fax For more information see Supported fax on page 24 1 From the home screen touch Settings ...

Page 32: ...de to Always On Set Speaker Volume to High Enable Ringer Volume Conﬁguring the e mail SMTP settings Conﬁgure the Simple Mail Transfer Protocol SMTP settings to send a scanned document through e mail The settings vary with each e mail service provider For more information see e mail service providers Before you begin make sure that the printer is connected to a network and that the network is conne...

Page 33: ...ce Password If your provider is not listed then contact your provider and ask for the Primary SMTP Gateway Primary SMTP Gateway Port Use SSL TLS and SMTP Server Authentication settings Proceed with the setup after getting the settings 4 Touch OK Using the Settings menu in the printer 1 From the home screen touch Settings E mail E mail Setup 2 Conﬁgure the settings Notes For more information on the...

Page 34: ...y page log in to your account and then click Generate app password Comcast Mail Setting Value Primary SMTP Gateway smtp comcast net Primary SMTP Gateway Port 587 Use SSL TLS Required Require Trusted Certiﬁcate Disabled Reply Address Your e mail address SMTP Server Authentication Login Plain Device Initiated E mail Use Device SMTP Credentials Device UserID Your e mail address Device Password Accoun...

Page 35: ...iﬁcation is enabled on your account Setting Value Primary SMTP Gateway smtp mail me com Primary SMTP Gateway Port 587 Use SSL TLS Required Require Trusted Certiﬁcate Disabled Reply Address Your e mail address SMTP Server Authentication Login Plain Device Initiated E mail Use Device SMTP Credentials Device UserID Your e mail address Device Password App password Note To create an app password go to ...

Page 36: ...tion Login Plain Device Initiated E mail Use Device SMTP Credentials Device UserID Your e mail address Device Password Authorization password Note The authorization password is provided when IMAP SMTP service or POP3 SMTP service is enabled NetEase Mail mail 163 com Note Make sure that the SMTP service is enabled on your account To enable the service from the NetEase Mail home page click Settings ...

Page 37: ...ess Your e mail address SMTP Server Authentication Login Plain Device Initiated E mail Use Device SMTP Credentials Device UserID Your e mail address Device Password Authorization password Note The authorization password is provided when IMAP SMTP service or POP3 SMTP service is enabled Outlook Live or Microsoft 365 These settings apply to outlook com hotmail com e mail domains and Microsoft 365 ac...

Page 38: ...Setting Value Primary SMTP Gateway smtp qq com Primary SMTP Gateway Port 587 Use SSL TLS Required Require Trusted Certiﬁcate Disabled Reply Address Your e mail address SMTP Server Authentication Login Plain Device Initiated E mail Use Device SMTP Credentials Device UserID Your e mail address Device Password Authorization code Note To generate an authorization code from the QQ Mail home page click ...

Page 39: ...P service Setting Value Primary SMTP Gateway smtp sohu com Primary SMTP Gateway Port 465 Use SSL TLS Required Require Trusted Certiﬁcate Disabled Reply Address Your e mail address SMTP Server Authentication Login Plain Device Initiated E mail Use Device SMTP Credentials Device UserID Your e mail address Device Password Independent password Note The independent password is provided when IMAP SMTP s...

Page 40: ... or app password Notes For accounts with two step veriﬁcation disabled use your account password For accounts with two step veriﬁcation enabled use an app password To create an app password go to the Zoho Mail Account Security page log in to your account and then from the Application Speciﬁc Passwords section click Generate New Password Loading paper and specialty media Setting the paper size and ...

Page 41: ... fan and align the paper edges before loading 3 Load the paper stack with the printable side faceup Notes Load letterhead faceup with the header toward the back of the tray for one sided printing Load letterhead facedown with the header toward the front of the tray for two sided printing Do not slide paper into the tray To avoid paper jams make sure that the stack height is below the maximum paper...

Page 42: ...t the guides to match the size of the paper that you are loading 5 Insert the tray If necessary set the paper size and paper type from the control panel to match the paper loaded Set up install and conﬁgure 42 ...

Page 43: ...a sheet of paper with the printable side faceup Load letterhead with the printable side faceup and the top edge entering the printer ﬁrst for one sided printing Load letterhead with the printable side facedown and the top edge entering the printer last for two sided printing Set up install and conﬁgure 43 ...

Page 44: ...per size and paper type settings Warning Potential Damage The temperature of the fuser varies according to the speciﬁed paper type To avoid printing issues match the paper type setting in the printer with the paper loaded in the tray Installing and updating software drivers and ﬁrmware Installing the printer software Notes The print driver is included in the software installer package For Macintos...

Page 45: ... Add a printer or scanner 3 Depending on your printer connection do one of the following Select a printer from the list and then click Add device Click Show Wi Fi Direct printers select a printer and then click Add device Click The printer that I want isn t listed and then from the Add Printer window do the following a Select Add a printer using a TCP IP address or hostname and then click Next b I...

Page 46: ...dates I agree start update Upload the ﬂash ﬁle Note To get the latest ﬁrmware go to www lexmark com downloads and then search for your printer model a Browse to the ﬂash ﬁle Note Make sure that you have extracted the ﬁrmware zip ﬁle b Click Upload Start Exporting or importing a conﬁguration ﬁle You can export the conﬁguration settings of your printer into a text ﬁle and then import the ﬁle to appl...

Page 47: ...Conﬁguration tab and then select Update Now Ask Printer 4 Apply the changes For Macintosh users 1 From System Preferences in the Apple menu navigate to your printer and then select Options Supplies 2 Navigate to the list of hardware options and then add any installed options 3 Apply the changes Available options MarkNetTM N8372 802 11a b g n ac Wireless Print Server Interface Card Note Supported o...

Page 48: ...Networking Installing the wireless print server 1 Turn off the printer 2 Install the adapter Set up install and conﬁgure 48 ...

Page 49: ...d make sure that the printer ﬁrmware is updated For more information see Updating ﬁrmware on page 46 1 From the home screen touch Set up now 2 Select a Wi Fi network and then type the network password 3 Touch Done Using the Settings menu in the printer 1 From the home screen touch Settings Network Ports Wireless Setup On Printer Panel Choose Network 2 Select a Wi Fi network and then type the netwo...

Page 50: ... wireless network adapter is installed in your printer For more information see the instructions that came with the adapter Active Adapter is set to Auto From the home screen touch Settings Network Ports Network Overview Active Adapter Using the Push Button method 1 From the home screen touch Settings Network Ports Wireless Wi Fi Protected Setup Start Push Button Method 2 Follow the instructions o...

Page 51: ...ter display To show the password enable the password peek icon From the home screen touch Settings Security Miscellaneous Enable Password PIN Reveal To know the password of the Wi Fi Direct network without showing it on the printer display from the home screen touch Settings Reports Network Network Setup Page Connecting a mobile device to the printer Before connecting your mobile device make sure ...

Page 52: ...where x and y are two random characters is added before the Wi Fi Direct name 2 Type the Wi Fi Direct password Note Switch your computer back to its previous network after disconnecting from the Wi Fi Direct network Deactivating the Wi Fi network 1 From the home screen touch Settings Network Ports Network Overview Active Adapter Standard Network 2 Follow the instructions on the display Checking th...

Page 53: ...TORE 4 Follow the instructions on the display Statement of Volatility Your printer contains various types of memory that can store device and network settings and user data Type of memory Description Volatile memory Your printer uses standard random access memory RAM to temporarily buffer user data during simple print jobs Non volatile memory Your printer may use two forms of non volatile memory E...

Page 54: ...e the documentation that came with the application 2 Select a printer 3 Print the document Printing from a mobile device using Mopria Print Service Mopria Print Service is a mobile printing solution for mobile devices running on AndroidTM version 5 0 or later It allows you to print directly to any Mopria certiﬁed printer Note Make sure that you download the Mopria Print Service application from th...

Page 55: ...obile device using Wi Fi Direct Wi Fi Direct is a printing service that lets you print to any Wi Fi Direct ready printer Note Make sure that the mobile device is connected to the printer wireless network For more information see Connecting a mobile device to the printer on page 51 1 From your mobile device launch a compatible application or select a document from your ﬁle manager 2 Depending on yo...

Page 56: ... print another document select USB Drive Warning Potential Damage To avoid loss of data or printer malfunction do not touch the ﬂash drive or the printer in the area shown while actively printing reading or writing from the memory device Supported ﬂash drives and ﬁle types Flash drives Lexar JumpDrive S70 16GB and 32GB SanDisk Cruzer 16GB and 32GB PNY Attaché 16GB and 32GB Notes The printer suppor...

Page 57: ...e it to load the web page correctly 2 Click Settings Security Conﬁdential Print Setup 3 Conﬁgure the settings Use To Max Invalid PIN Set the number of times an invalid PIN can be entered Note When the limit is reached the print jobs for that user name are deleted Conﬁdential Job Expiration Set the expiration time for conﬁdential print jobs Note Conﬁdential held jobs are stored in the printer until...

Page 58: ... 6 Click OK or Print 7 From the printer home screen release the print job For conﬁdential print jobs touch Held jobs select your user name Conﬁdential enter the PIN select the print job conﬁgure the settings Print For other print jobs touch Held jobs select your user name select the print job conﬁgure the settings Print For Macintosh users Using AirPrint 1 With a document open choose File Print 2 ...

Page 59: ...select a supported ﬁle 4 Print the document Printing a font sample list 1 From the home screen touch Settings Reports Print Print Fonts 2 Touch PCL Fonts or PostScript Fonts Placing separator sheets between copies 1 From the home screen touch Settings Print Layout Separator Sheets Between Copies 2 Print the document Canceling a print job From the printer control panel 1 From the home screen touch ...

Page 60: ...Adjusting toner darkness 1 From the home screen touch Settings Print Quality Toner Darkness 2 Select a setting Print 60 ...

Page 61: ... small items such as postcards or photos transparencies photo paper or thin media such as magazine clippings Place the document facedown in the corner with the arrow Making copies 1 Load an original document into the ADF tray or on the scanner glass Note To avoid a cropped image make sure that the original document and output have the same paper size 2 From the home screen touch Copy and then spec...

Page 62: ...ch Copy Sides 3 Adjust the settings 4 Copy the document Reducing or enlarging copies 1 Load an original document into the ADF tray or on the scanner glass 2 From the home screen navigate to Copy Scale specify a scale value Note Changing the size of the original document or output after setting Scale restores the scale value to Auto 3 Copy the document Copying multiple pages onto a single sheet 1 L...

Page 63: ...ner glass 2 From the control panel navigate to Copy ID Copy 3 If necessary adjust the settings 4 Copy the document Creating a copy shortcut 1 From the home screen touch Copy 2 Conﬁgure the settings and then touch 3 Create a shortcut Copy 63 ...

Page 64: ...ransparencies photo paper or thin media such as magazine clippings Place the document facedown in the corner with the arrow Sending an e mail Before you begin make sure that the SMTP settings are conﬁgured For more information see Conﬁguring the e mail SMTP settings on page 32 Using the control panel 1 Load an original document into the ADF tray or on the scanner glass 2 From the home screen touch...

Page 65: ...Creating an e mail shortcut 1 From the home screen touch E mail 2 Conﬁgure the settings and then touch 3 Create a shortcut E mail 65 ...

Page 66: ...r thin media such as magazine clippings Place the document facedown in the corner with the arrow Sending a fax Note Make sure that fax is conﬁgured For more information see Setting up the printer to fax on page 24 Using the control panel 1 Load an original document into the ADF tray or on the scanner glass 2 From the home screen touch Fax and then enter the needed information If necessary adjust t...

Page 67: ... scanner glass 2 From the home screen touch Fax To enter the fax number Done 3 Touch Send Time conﬁgure the date and time and then touch OK 4 Send the fax Creating a fax destination shortcut Note Make sure that fax is conﬁgured For more information see Setting up the printer to fax on page 24 1 From the home screen touch Fax To 2 Enter the recipient number and then touch Done 3 Touch 4 Create a sh...

Page 68: ...screen touch Settings Fax Fax Setup Fax Receive Settings Admin Controls 2 Set Block No Name Fax to On Holding faxes Note Make sure that fax is conﬁgured For more information see Setting up the printer to fax on page 24 1 Open a web browser and then type the printer IP address in the address ﬁeld Notes View the printer IP address on the printer home screen The IP address appears as four sets of num...

Page 69: ... the web page correctly b Click Shortcuts Add Shortcut c Select a shortcut type and then conﬁgure the settings Note Take note of the shortcut number d Apply the changes 2 Click Settings Fax Fax Setup Fax Receive Settings Admin Controls 3 In the Fax Forwarding menu select Forward or Print and Forward 4 In the Forward to menu select the destination type and then type the shortcut number 5 Apply the ...

Page 70: ...re is updated For more information see Updating ﬁrmware on page 46 The computer and the printer are connected to the same network For Windows users Using Lexmark ScanBack Utility 1 From the computer run Lexmark ScanBack Utility and then click Next Note To download the utility go to www lexmark com downloads 2 Click Setup and then add the printer IP address Note View the printer IP address on the p...

Page 71: ...ore information see Adding printers to a computer on page 45 1 Load an original document into the automatic document feeder or on the scanner glass 2 From the computer do either of the following Open Image Capture Open Printers Scanners and then select a printer Click Scan Open Scanner 3 From the Scanner window do one or more of the following Select where you want to save the scanned document Sele...

Page 72: ...e IP address appears as four sets of numbers separated by periods such as 123 123 123 123 If you are using a proxy server then temporarily disable it to load the web page correctly b Click Shortcuts Add Shortcut c From the Shortcut Type menu select Network Folder and then conﬁgure the settings d Apply the changes 2 Load an original document into the ADF tray or on the scanner glass 3 From the home...

Page 73: ...the printer in the area shown while actively printing reading or writing from the memory device Scanning to a Cloud Connector proﬁle 1 Load an original document into the ADF tray or on the scanner glass 2 From the home screen touch Cloud Connector 3 Select a cloud service provider and then select a proﬁle Note For more information on creating a Cloud Connector proﬁle see Creating a Cloud Connector...

Page 74: ... Drive1 Flash Drive Scan Flash Drive Print Network Ports Network Overview Wireless Wi Fi Direct Ethernet TCP IP SNMP IPSec 802 1x LPD Conﬁguration HTTP FTP Settings USB Restrict external network access Security Login methods2 Certiﬁcate Management2 Login Restrictions Conﬁdential Print Setup Erase Temporary Data Files Miscellaneous Cloud Connector Enable Disable Connectors Reports Menu Settings Pag...

Page 75: ...on the home screen Date and Time Conﬁgure Current Date and Time Manually Set Date and Time Date Format MM DD YYYY Time Format 12 hour A M P M Time Zone Conﬁgure the printer date and time Date and Time Network Time Protocol Enable NTP On NTP Server Enable Authentication Conﬁgure the settings for Network Time Protocol NTP Note When Enable Authentication is set to MD5 key Key ID and Password appear P...

Page 76: ...nt Pages per Side Off 2 pages per side 3 pages per side 4 pages per side 6 pages per side 9 pages per side 12 pages per side 16 pages per side Print multiple page images on one side of a sheet of paper Print Toner Darkness Light Normal Dark Determine the lightness or darkness of text or images Copy Sides 1 sided to 1 sided 1 sided to 2 sided Specify whether to print on one side or both sides of th...

Page 77: ...ote This menu item appears only if Authentication Type is set to Standard Authentication Note An asterisk next to a value indicates the factory default setting Notiﬁcations Menu item Description ADF Loaded Beep Off On Enable a sound when loading paper into the ADF Alarm Control Off Single Continuous Set the number of times that the alarm sounds when the printer requires user intervention Supplies ...

Page 78: ...tup E mail Setup Secondary SMTP Gateway Port 1 65535 25 Enter the server port number of your secondary or backup SMTP server E mail Alerts Setup E mail Setup SMTP Timeout 5 30 seconds 30 Specify how long before the printer times out if the SMTP server does not respond E mail Alerts Setup E mail Setup Reply Address Specify a reply address in the e mail E mail Alerts Setup E mail Setup Always use SM...

Page 79: ...t to the SMTP server E mail Alerts Setup E mail Setup NTLM Domain Specify the domain name for the NTLM security protocol Error Prevention Jam Assist Off On Set the printer to check for jammed paper automatically Error Prevention Auto Continue Disabled Enabled 5 seconds Auto Continue Time Let the printer continue processing or printing a job automatically after clearing certain attendance condition...

Page 80: ...memory before printing it Jam Content Recovery Jam Recovery Off On Auto Set the printer to reprint jammed pages Jam Content Recovery Scanner Jam Recovery Job level Page level Specify how to restart a scan job after resolving a paper jam Note An asterisk next to a value indicates the factory default setting Power Management Menu item Description Sleep Mode Proﬁle Print from Sleep Mode Stay awake af...

Page 81: ...a Collection Menu item Description Anonymous Data Collection Device Usage and Performance Information None Send printer usage and performance information to Lexmark Note Anonymous Data Send Time appears only when you set Anonymous Data Collection to Device Usage and Performance Anonymous Data Send Time Start Time Stop Time Note An asterisk next to a value indicates the factory default setting Rest...

Page 82: ...he trays that have the same paper type and paper size settings Note This menu item is available only in some printer models Tray Conﬁguration Show Tray Insert Message Off Only for unknown sizes Always Display a message to select paper size and type after inserting the tray Tray Conﬁguration A5 Loading Short Edge Long Edge Specify the page orientation when loading A5 paper size Tray Conﬁguration Pa...

Page 83: ...he printer to recognize and use the PPDS data stream Printer Emulations PS Emulation On Off Set the printer to recognize and use the PS data stream Printer Emulations Emulator Security Page Timeout 0 60 60 Set the page timeout during emulation Printer Emulations Emulator Security Reset Emulator After Job On Off Reset the emulator after a print job Printer Emulations Emulator Security Disable Print...

Page 84: ...e printer to operate in a special mode in which it attempts to continue offering as much functionality as possible despite known issues For example when set to On and the duplex motor is nonfunctional the printer performs one sided printing of the documents even if the job is two sided printing Note This menu item is available only in some printer models Device Operations Clear Custom Status Erase...

Page 85: ...ins may need to be reset Scanner Conﬁguration Scanner Manual Registration Front ADF Registration Rear ADF Registration Flatbed Registration Manually register the ﬂatbed and ADF after replacing the ADF scanner glass or controller board Scanner Conﬁguration Edge Erase Flatbed Edge Erase 0 6 3 ADF Edge Erase 0 6 3 Set the size in millimeters of the no print area around an ADF or ﬂatbed scan job Scann...

Page 86: ...how on the home screen Note Fax USB Drive and Bookmarks are available only in some printer models About this Printer Menu item Description Asset Tag Describe the printer The maximum length is 32 characters Printer Location Identify the printer location The maximum length is 63 characters Contact Personalize the printer name The maximum length is 63 characters Export Conﬁguration File to USB Export...

Page 87: ...icularly when printing multiple copies of the job Separator Sheets None Between Copies Between Jobs Between Pages Insert blank separator sheets when printing Separator Sheet Source Tray 1 Specify the paper source for the separator sheet Pages per Side Off 2 pages per side 3 pages per side 4 pages per side 6 pages per side 9 pages per side 12 pages per side 16 pages per side Print multiple page ima...

Page 88: ...ield Determine how the color print cartridges operate during printing Notes When set to Max Yield the color print cartridges slow down or stop while printing groups of black only pages When set to Max Speed the color print cartridges always run while printing whether color or black pages are being printed Resource Save On Off Determine what the printer does with downloaded resources such as fonts ...

Page 89: ...on for the printed output Note 4800 CQ provides high quality output at maximum speed Toner Darkness Light Normal Dark Determine the lightness or darkness of text images Halftone Normal Detail Enhance the printed output to have smoother lines with sharper edges RGB Brightness 6 to 6 0 Adjust the brightness contrast and saturation for color output Note This setting does not affect ﬁles where CMYK co...

Page 90: ...color variations in the printed output Note An asterisk next to a value indicates the factory default setting PostScript Menu item Description Print PS Error On Off Print a page that describes the PostScript error Note When an error occurs processing of the job stops the printer prints an error message and the rest of the print job is ﬂushed Minimum Line Width 1 30 2 Set the minimum stroke width N...

Page 91: ... for ﬁxed or monospaced fonts Note Pitch refers to the number of ﬁxed space characters in a horizontal inch of type Orientation Portrait Landscape Reverse Portrait Reverse Landscape Specify the orientation of text and graphics on the page Lines per Page 1 255 Specify the number of lines of text for each page printed through the PCL data stream Notes This menu item activates vertical escapement tha...

Page 92: ...r values to their factory defaults Print Timeout Disabled Enabled Set the printer to end a print job after it has been idle for the speciﬁed amount of time in seconds Note Print Timeout Time appears only when Print Timeout is enabled Print Timeout Time 1 255 90 Note An asterisk next to a value indicates the factory default setting Image Menu item Description Auto Fit On Off Select the best availab...

Page 93: ...inter to substitute a speciﬁed paper size if the requested size is not loaded in any paper source Notes Off prompts the user to load the required paper size Letter A4 prints an A4 size document on letter when loading letter and letter size jobs on A4 paper size when loading A4 All Listed substitutes Letter A4 Note An asterisk next to a value indicates the factory default setting Media Conﬁguration...

Page 94: ...ection Note Long Edge appears only when the longest edge is shorter than the maximum width supported Note An asterisk next to a value indicates the factory default setting Custom Scan Sizes Menu item Description Custom Scan Size x Scan Size Name Width 1 8 50 inches 8 50 25 216 mm 216 Height 1 14 inches 14 25 356 mm 297 Orientation Portrait Landscape 2 scans per side Off On Assign a scan size name ...

Page 95: ... result based on the content of the original document Sides 1 sided to 1 sided 1 sided to 2 sided 2 sided to 1 sided 2 sided to 2 sided Specify the scanning behavior based on the original document Note 2 sided to 1 sided and 2 sided to 2 sided appears only in some printer models Color Off On Auto Specify whether to print copies in color Pages per Side Off 2 Portrait pages 4 Portrait pages 2 Landsc...

Page 96: ...h Specify the paper source for the copy job Darkness 1 to 9 5 Adjust the darkness of the scanned image Number of Copies 1 9999 1 Specify the number of copies Note An asterisk next to a value indicates the factory default setting Advanced Imaging Menu item Description Color Balance Cyan to Red 4 to 4 0 Magenta to Green 4 to 4 0 Yellow to Blue 4 to 4 0 Adjust the color intensity during scanning Auto...

Page 97: ...erisk next to a value indicates the factory default setting Admin Controls Menu item Description Allow Color Copies On Off Print copies in color Allow Save as Shortcut On Off Save custom copy settings as shortcuts Note An asterisk next to a value indicates the factory default setting Fax Fax Defaults Fax Mode Menu item Description Fax Mode Fax Fax Server Disabled Select a fax mode Note Depending o...

Page 98: ...ing fax number Digits to Mask 0 58 0 Specify the number of digits to mask in an outgoing fax number Enable Line Connected Detection On Off Determine whether a telephone line is connected to the printer Note Detection takes place when turning on the printer and before each call Optimize Fax Compatibility Conﬁgure the printer fax functionality for optimal compatibility with other fax machines Fax Tr...

Page 99: ...ra Fine Set the resolution of the scanned image Note A higher resolution increases fax transmission time and requires more memory Original Size List of paper sizes Mixed Sizes Specify the size of the original document Orientation Portrait Landscape Specify the orientation of the original document Note This menu item appears only in some printer models Sides Off Short Edge Long Edge Specify the ori...

Page 100: ... 0 Adjust the color intensity during scanning Contrast Best for Content 0 1 2 3 4 5 Set the contrast of the output Background Removal Level 4 to 4 0 Adjust the amount of background visible on a scanned image Scan Edge to Edge On Off Allow edge to edge scanning of the original document Note An asterisk next to a value indicates the factory default setting Admin Controls Menu item Description Automa...

Page 101: ... the maximum speed for sending fax Enable Color Fax Scans Off by Default On by Default Never Use Always Use Enable color scans for fax Auto Convert Color Faxes to Mono Faxes On Off Convert all outgoing color faxes to black and white Conﬁrm Fax Number Off On Ask the user to conﬁrm the fax number Dial Preﬁx Set a dialing preﬁx Note An asterisk next to a value indicates the factory default setting Fa...

Page 102: ...eived fax Fax Footer Time Stamp Receive Print Print the time stamp at the bottom of each page from a received fax Note An asterisk next to a value indicates the factory default setting Admin Controls Menu item Description Enable Fax Receive On Off Set the printer to receive fax Enable Color Fax Receive On Off Set the printer to receive fax in color Enable Caller ID On Off Show the number that is s...

Page 103: ...forward received fax Note This menu item appears only when Fax Forwarding is set to Print and Forward or Forward Max Speed 33600 14400 9600 4800 2400 Set the maximum speed for transmitting fax Note An asterisk next to a value indicates the factory default setting Fax Log settings Menu item Description Transmission Log Frequency Always Never Only for Error Specify how often the printer creates a tr...

Page 104: ...fax number Enable Job Log On Off View a summary of all fax jobs Enable Call Log On Off View a summary of fax dialing history Note An asterisk next to a value indicates the factory default setting Speaker settings Menu item Description Speaker Mode Always Off Always On On until Connected Set the fax speaker mode Speaker Volume Low High Adjust the fax speaker volume Ringer Volume Off On Enable the r...

Page 105: ...ver E mail Settings menu are not shown Primary SMTP Gateway Type the IP address or host name of the primary SMTP server Primary SMTP Gateway Port 1 65535 25 Enter the port number of the primary SMTP server Secondary SMTP Gateway Type the server IP address or host name of your secondary or backup SMTP server Secondary SMTP Gateway Port 1 65535 25 Enter the server port number of your secondary or ba...

Page 106: ... Device Credentials Off On Enable user credentials and group destinations to connect to the SMTP server Device Userid Specify the user ID and password to connect to the SMTP server Device Password Kerberos 5 REALM Specify the realm for the Kerberos 5 authentication protocol NTLM Domain Specify the domain name for the NTLM security protocol Disable SMTP server not set up error Off On Hide the SMTP ...

Page 107: ...the orientation of the original document when scanning on both sides of the document Darkness 1 9 5 Set the darkness of the output Orientation Portrait Landscape Specify the orientation of text and graphics on the page Original Size List of paper sizes Set the paper size of the original document Notes Mixed Sizes is the U S factory default setting A4 is the international factory default setting Th...

Page 108: ...ys use SMTP default Reply Address On Off Always use the default reply address in the SMTP server Use SSL TLS Disabled Negotiate Required Specify whether to send e mail using an encrypted link Require Trusted Certiﬁcate On Off Require a trusted certiﬁcate when accessing the SMTP server SMTP Server Authentication No authentication required Login Plain NTLM CRAM MD5 Digest MD5 Set the authentication ...

Page 109: ...PDF A Off On Set the PDF format of the scanned image Note Archival Version and Archival PDF A appear only if PDF Version is set to 1 4 Content Type Text Text Photo Photo Graphics Improve the output result based on the content of the original document Color Black and White Gray Color Auto Specify the color when scanning an image Resolution 75 dpi 150 dpi 200 dpi 300 dpi 400 dpi 600 dpi Set the reso...

Page 110: ...g on both sides of the document Note This menu item appears only in some printer models Note An asterisk next to a value indicates the factory default setting Advanced Imaging Menu item Description Color Balance Cyan Red 4 to 4 0 Magenta Green 4 to 4 0 Yellow Blue 4 to 4 0 Adjust the color intensity during scanning Auto Color Detect Color Sensitivity 1 9 5 Area Sensitivity 1 9 5 E mail Bit Depth 1...

Page 111: ...the printer sends when an e mail exceeds its allowable ﬁle size Note You can type up to 1024 characters Send Me a Copy Never appears On by Default Off by Default Always On Send a copy of the e mail to yourself Text Default 5 95 75 Set the quality of text on a scanned image Text Photo Default 5 95 75 Set the quality of text or photo on a scanned image Photo Default 5 95 50 Set the quality of a phot...

Page 112: ...ting FTP FTP Defaults Menu item Description Format PDF pdf TIFF tif JPEG jpg Specify the ﬁle format for the scanned image PDF Settings PDF Version 1 3 1 4 1 5 1 6 1 7 Archival Version A 1a A 1b Secure Off On Archival PDF A Off On Set the PDF format for the scanned image Note Archival Version and Archival PDF A appear only if PDF Version is set to 1 4 Content Type Text Text Photo Graphics Photo Imp...

Page 113: ...er sizes Mixed Sizes Set the paper size of the original document Sides Off Short Edge Long Edge Specify the orientation of the original document when scanning on both sides of the document Note This menu item appears only in some printer models File Name Specify the ﬁle name of the scanned image Note An asterisk next to a value indicates the factory default setting Advanced Imaging Menu item Descr...

Page 114: ...an Edge to Edge On Off Allow edge to edge scanning of the original document Note An asterisk next to a value indicates the factory default setting Admin Controls Menu item Description Text Default 5 95 75 Set the quality of text on a scanned image Text Photo Default 5 95 75 Set the quality of text or photo image on a scanned image Photo Default 5 95 50 Set the quality of a photo image on a scanned...

Page 115: ... PDF Version 1 3 1 4 1 5 1 6 1 7 Archival Version A 1a A 1b Secure Off On Archival PDF A Off On Set the PDF format for the scanned image Note Archival Version and Archival PDF A appear only if PDF Version is set to 1 4 Content Type Text Text Photo Graphics Photo Improve the output result based on the content of the original document Color Black and White Gray Color Auto Specify the color when scan...

Page 116: ...he original document Sides Off Short Edge Long Edge Specify the orientation of the original document when scanning on both sides of the document Note This menu item appears only in some printer models File Name Specify the ﬁle name of the scanned image Note An asterisk next to a value indicates the factory default setting Advanced Imaging Menu item Description Color Balance Cyan to Red 4 to 4 0 Ma...

Page 117: ... 0 Adjust the amount of background visible on a scanned image Scan Edge to Edge On Off Allow edge to edge scanning of the original document Note An asterisk next to a value indicates the factory default setting Admin Controls Menu item Description Text Default 5 95 75 Set the quality of text on a scanned image Text Photo Default 5 95 75 Set the quality of text or photo on a scanned image Photo Def...

Page 118: ...tion of the page to bind the job correctly Pages per Side Off 2 pages per side 3 pages per side 4 pages per side 6 pages per side 9 pages per side 12 pages per side 16 pages per side Print multiple page images on one side of a sheet of paper Pages per Side Ordering Horizontal Reverse Horizontal Reverse Vertical Vertical Specify the positioning of multiple page images when using Pages per Side Note...

Page 119: ...onnectivity status of the printer network Display Network Status on Printer Off On Show the network status on the display Speed Duplex Show the speed of the currently active network card IPv4 Show the IPv4 address All IPv6 Addresses Show all IPv6 addresses Reset Print Server Start Reset all active network connections to the printer Note This setting removes all network conﬁguration settings Networ...

Page 120: ... Personal WPA2 Personal Determine the wireless network that the printer connects to Note This menu item appears as Wireless Connection Setup in the Embedded Web Server Wi Fi Protected Setup Start Push Button Method Start PIN Method Establish a wireless network and enable network security Notes Start Push Button Method connects the printer to a wireless network when buttons on both the printer and ...

Page 121: ...wireless connection Note This menu item appears only if Wireless Security Mode is set to either WPA2 WPA Personal or WPA2 Personal WPA2 WPA Personal AES Enable wireless security through WPA2 WPA Note This menu item appears only if Wireless Security Mode is set to WPA2 WPA Personal 802 1x Encryption Mode WPA WPA2 Enable wireless security through 802 1x standard Note This menu item appears only if W...

Page 122: ...UAA LAA View the network addresses PCL SmartSwitch On Off Set the printer to switch automatically to PCL emulation when a print job requires it regardless of the default printer language Note If PCL SmartSwitch is off then the printer does not examine incoming data and uses the default printer language speciﬁed in the Setup menu PS SmartSwitch On Off Set the printer to switch automatically to PS e...

Page 123: ... Requests Off On Accept requests to connect to the network automatically Note Accepting clients automatically is not secured Note An asterisk next to a value indicates the factory default setting Ethernet Menu item Description Network Speed Show the speed of an active network adapter IPv4 Enable DHCP On Off Enable Dynamic Host Conﬁguration Protocol DHCP Note DHCP is a standard protocol that allows...

Page 124: ... Address LAA and Universally Administered Address UAA Note You can change the printer LAA manually PCL SmartSwitch Off On Set the printer to switch automatically to PCL emulation when a print job requires it regardless of the default printer language Note If PCL SmartSwitch is off then the printer does not examine incoming data and uses the default printer language speciﬁed in the Setup menu PS Sm...

Page 125: ...on Name Specify a service name for the zero conﬁguration network Enable Auto IP On Off Assign an IP address automatically DNS Address Specify the current Domain Name System DNS server address Backup DNS Specify the backup DNS server addresses Backup DNS 2 Backup DNS 3 Domain Search Order Specify a list of domain names to locate the printer and its resources that reside in different domains on the ...

Page 126: ... item appears only in the Embedded Web Server MTU Specify a maximum transmission unit MTU parameter for the TCP connections Raw Print Port 1 65535 9100 Specify a raw port number for printers connected on a network Outbound Traffic Maximum Speed Disabled Enabled Enable the printer maximum transfer rate Enable TLSv1 0 On Off Enable the TLSv1 0 protocol Enable TLSv1 1 On Off Enable the TLSv1 1 protoc...

Page 127: ...ssword Privacy Password Set Read only Credentials User Name Authentication Password Privacy Password Authentication Hash MD5 SHA1 Minimum Authentication Level No Authentication No Privacy Authentication No Privacy Authentication Privacy Privacy Algorithm DES AES 128 Conﬁgure SNMP version 3 to install and update the printer security Note An asterisk next to a value indicates the factory default set...

Page 128: ...y IKE SA Lifetime Hours and IPSec SA Lifetime Hours appear only when Base Conﬁguration is set to Secure IKE SA Lifetime Hours 1 2 4 8 24 IPSec SA Lifetime Hours 1 2 4 8 24 Proposed Encryption Method 3DES AES Specify the encryption and authentication methods to connect to a network securely Note These menu items appear only when Base Conﬁguration is set to Compatibility Proposed Authentication Meth...

Page 129: ...s only in network printers or printers that are attached to print servers Menu item Description LPD Timeout 0 65535 seconds 90 Set the time out value to stop the Line Printer Daemon LPD server from waiting indeﬁnitely for hung or invalid print jobs LPD Banner Page Off On Print a banner page for all LPD print jobs Note A banner page is the ﬁrst page of a print job used as a separator of print jobs ...

Page 130: ... 65535 80 HTTPS Device Certiﬁcate FTP Default IP Port 1 65535 21 Timeout for HTTP FTP Requests 1 299 30 Specify the amount of time before the server connection stops Retries for HTTP FTP Requests 1 299 3 Set the number of retries to connect to the HTTP FTP server Note An asterisk next to a value indicates the factory default setting USB Menu item Description PCL SmartSwitch Off On Set the printer ...

Page 131: ...ters using either Windows or Macintosh operating systems When set to Off the printer ﬁlters PostScript print jobs using the standard protocol Enable USB Port Disable Enable Enable the standard USB port Note An asterisk next to a value indicates the factory default setting Restrict external network access Menu item Description Restrict external network access Off On Restrict access to network sites...

Page 132: ...on FTP Function Release Held Faxes Held Jobs Access User Proﬁles Cancel Jobs at the Device Change Language Internet Printing Protocol IPP Initiate Scans Remotely B W Print Color Print Network Folder Scan Control access to the printer functions Manage Permissions Administrative Menus Security Menu Network Ports Menu Paper Menu Reports Menu Function Conﬁguration Menus Supplies Menu SE Menu Device Me...

Page 133: ...s Permissions Add Group Import Access Controls Function Access Administrative Menus Device Management All Users Import Access Controls Function Access Administrative Menus Device Management Admin Function Access Administrative Menus Device Management Control group or user access to the printer functions applications and security settings Certiﬁcate Management Menu item Menu item Conﬁgure Certiﬁcat...

Page 134: ... login before the user is logged off automatically Note An asterisk next to a value indicates the factory default setting Conﬁdential Print Setup Menu item Description Max Invalid PIN 2 10 0 Set the number of times an invalid PIN can be entered Notes A value of zero turns off this setting When the limit is reached the print jobs for that user name and PIN are deleted Conﬁdential Job Expiration Off...

Page 135: ... print jobs for printing later Require All Jobs to be Held Off On Set the printer to hold all print jobs Keep duplicate documents Off On Allow the storage of documents with the same ﬁle name Note An asterisk next to a value indicates the factory default setting Erase Temporary Data Files Menu item Description Stored in onboard memory Off On Delete all ﬁles stored on the printer memory Note An aste...

Page 136: ... 32 Specify the password length Enable Password PIN Reveal Show the password or personal identiﬁcation number Note An asterisk next to a value indicates the factory default setting Cloud Connector Menu item Description Enable Disable Connectors Enable a cloud storage provider Reports Menu Settings Page Menu item Description Menu Settings Page Print a report that contains the printer menus Device M...

Page 137: ...uts Fax Note This menu appears only if Fax is conﬁgured and Enable Job Log is set to On Menu item Description Fax Job Log Print a report about the last 200 completed fax jobs Fax Call Log Print a report about the last 100 attempted received and blocked calls Network Menu item Description Network Setup Page Print a page that shows the conﬁgured network and wireless settings on the printer Note This...

Page 138: ...hooting Menu item Description Print Quality Test Pages Print sample pages to identify and correct print quality defects Cleaning the Scanner Print instructions on how to clean the scanner Use printer menus 138 ...

Page 139: ... notiﬁcation for each supply item 5 Apply the changes Setting up e mail alerts Conﬁgure the printer to send e mail alerts when supplies are low when paper must be changed or added or when there is a paper jam 1 Open a web browser and then type the printer IP address in the address ﬁeld Notes View the printer IP address on the printer home screen The IP address appears as four sets of numbers separ...

Page 140: ...rinter or its associated components Warning Potential Damage Supplies and parts without Return Program agreement terms may be reset and remanufactured However the manufacturer s warranty does not cover any damage caused by non genuine supplies or parts Resetting counters on the supply or part without proper remanufacturing can cause damage to your printer After resetting the supply or part counter...

Page 141: ...Supported only in the Lexmark CX431 printer model For more information on countries located in each region go to www lexmark com regions Lexmark CX331 Regular high yield print cartridges Item Part number Cyan 20N0H20 Magenta 20N0H30 Yellow 20N0H40 Black 20N0H10 Lexmark CX431 Regular extra high yield print cartridges Item Part number Cyan 20N0X20 Magenta 20N0X30 Yellow 20N0X40 Black 20N0X10 Lexmark...

Page 142: ...a high yield Return Program print cartridges2 Cyan C341XC0 C342XC0 C343XC0 C344XC0 C345XC0 Magenta C341XM0 C342XM0 C343XM0 C344XM0 C345XM0 Yellow C341XY0 C342XY0 C343XY0 C344XY0 C345XY0 Black C341XK0 C342XK0 C343XK0 C344XK0 C345XK0 1 Supported only in the Lexmark MC3326 printer model 2 Supported only in the Lexmark MC3426 printer model Lexmark MC3224 Regular print cartridges Item Part number Cyan ...

Page 143: ...B7495 24B7499 Magenta 24B7496 24B7500 Yellow 24B7497 24B7501 Black 24B7498 24B7502 Ordering a waste toner bottle Item Part number Waste toner bottle 20N0W00 Replacing parts and supplies Replacing a print cartridge Note If the tray is extended then remove it before replacing a cartridge 1 Open the front door and then ﬁrmly push it down Maintain the printer 143 ...

Page 144: ...Warning Potential Damage Do not expose the underside of the print cartridge to direct light Extended exposure to light may cause print quality problems Warning Potential Damage Do not touch the underside of the print cartridge Doing so may affect the quality of future print jobs Maintain the printer 144 ...

Page 145: ...5 Insert the new print cartridge 6 Insert the print cartridge tray and then close the door Maintain the printer 145 ...

Page 146: ...e the used waste toner bottle Note To avoid spilling the toner place the bottle in an upright position 2 Unpack the new waste toner bottle 3 Insert the new waste toner bottle Replacing the tray 1 Remove the used tray Maintain the printer 146 ...

Page 147: ...2 Unpack the new tray 3 Insert the new tray Replacing the manual feeder 1 Remove the tray 2 Remove the used manual feeder 3 Unpack the new manual feeder Maintain the printer 147 ...

Page 148: ...4 Insert the new manual feeder 5 Insert the tray Replacing the ADF tray 1 Open the ADF cover Maintain the printer 148 ...

Page 149: ...2 Remove the used ADF tray 3 Unpack the new ADF tray Maintain the printer 149 ...

Page 150: ...e new ADF tray until it clicks into place 5 Close the ADF cover Replacing the pick tires 1 Turn off the printer 2 Unplug the power cord from the electrical outlet and then from the printer Maintain the printer 150 ...

Page 151: ... push it down 4 Pull out the print cartridge tray 5 To avoid stray toner contamination place a sheet of paper on the top of the print cartridge tray and then insert the print cartridge tray 6 Close the front door Maintain the printer 151 ...

Page 152: ...7 Remove the tray 8 Remove the waste toner bottle Note To avoid spilling the toner place the bottle in an upright position 9 Position the printer on its side Maintain the printer 152 ...

Page 153: ...10 Remove the used pick tires 11 Unpack the new pick tires Note To avoid contamination make sure that your hands are clean Maintain the printer 153 ...

Page 154: ...tray 17 Remove the paper and then insert the print cartridge tray 18 Close the front door 19 Connect the power cord to the printer and then to the electrical outlet CAUTION POTENTIAL INJURY To avoid the risk of ﬁre or electrical shock connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible 20 Turn on the printer Mainta...

Page 155: ...Replacing the ADF separator pad 1 Open the ADF cover 2 Remove the used ADF separator pad 3 Unpack the new ADF separator pad Maintain the printer 155 ...

Page 156: ...4 Insert the new separator pad until it clicks into place 5 Close the ADF cover Maintain the printer 156 ...

Page 157: ...ndling is not covered by the printer warranty 1 Turn off the printer and then unplug the power cord from the electrical outlet 2 Remove paper from the standard bin 3 Remove any dust lint and pieces of paper around the printer using a soft brush or vacuum 4 Wipe the outside of the printer with a damp soft lint free cloth Notes Do not use household cleaners or detergents as they may damage the ﬁnish...

Page 158: ...TION POTENTIAL INJURY To avoid the risk of ﬁre or electrical shock connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible Cleaning the scanner 1 Open the scanner cover 2 Using a damp soft lint free cloth wipe the following areas ADF glass pad Note In some printer models this location has an ADF glass instead of a pad ...

Page 159: ... glass pad ADF glass Scanner glass 3 Close the scanner cover Cleaning the pick tires 1 Turn off the printer 2 Unplug the power cord from the electrical outlet and then from the printer Maintain the printer 159 ...

Page 160: ...ly push it down 4 Pull out the print cartridge tray 5 To avoid stray toner contamination place a sheet of paper on top of the print cartridge tray and then insert the print cartridge tray 6 Close the front door Maintain the printer 160 ...

Page 161: ...7 Remove the tray 8 Remove the waste toner bottle Note To avoid spilling the toner place the bottle in an upright position 9 Position the printer on its side Maintain the printer 161 ...

Page 162: ...10 Remove the pick tires 11 Apply isopropyl alcohol to a soft lint free cloth and then wipe the pick tires Maintain the printer 162 ...

Page 163: ...ay 17 Remove the paper and then insert the print cartridge tray 18 Close the front door 19 Connect the power cord to the printer and then to the electrical outlet CAUTION POTENTIAL INJURY To avoid the risk of ﬁre or electrical shock connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible 20 Turn on the printer Maintain...

Page 164: ...es Print on both sides of the paper Note Two sided printing is the default setting in the print driver Print multiple pages on a single sheet of paper Use the preview feature to see how the document looks like before printing it Print one copy of the document to check its content and format for accuracy Moving the printer to another location CAUTION POTENTIAL INJURY If the printer weight is greate...

Page 165: ...e time Always use the handholds on the printer to lift it Any cart used to move the printer must have a surface able to support the full footprint of the printer Any cart used to move the hardware options must have a surface able to support the dimensions of the options Keep the printer in an upright position Avoid severe jarring movements Make sure that your ﬁngers are not under the printer when ...

Page 166: ...r white pages on page 167 Dark print on page 168 Ghost images on page 170 Gray or colored background on page 171 Incorrect margins on page 172 Light print on page 173 Missing colors on page 175 Mottled print and dots on page 176 Paper curl on page 177 Print crooked or skewed on page 178 Solid color or black images on page 179 Text or images cut off on page 180 Troubleshoot a problem 166 ...

Page 167: ...tical white lines on page 187 Repeating defects on page 188 Printing problems Print quality is poor Blank or white pages Note Before solving the problem print the Print Quality Test Pages From the control panel navigate to Settings Troubleshooting Print Quality Test Pages For non touch screen printer models press to navigate through the settings Troubleshoot a problem 167 ...

Page 168: ...The problem is solved Dark print Note Before solving the problem print the Print Quality Test Pages From the control panel navigate to Settings Troubleshooting Print Quality Test Pages For non touch screen printer models press to navigate through the settings Action Yes No Step 1 a Perform Color Adjust From the control panel navigate to Settings Print Quality Advanced Imaging Color Adjust b Print ...

Page 169: ...the setting on the printer control panel Navigate to Settings Paper Tray Conﬁguration Paper Size Type b Print the document Is the print too dark Go to step 4 The problem is solved Step 4 Check if the paper has texture or rough ﬁnishes Are you printing on textured or rough paper Go to step 5 Go to step 6 Step 5 a Replace textured or rough paper with plain paper b Print the document Is the print too...

Page 170: ...epending on your operating system specify the paper type from the Printing Preferences or Print dialog Notes Make sure that the setting matches the paper loaded You can also change the setting on the printer control panel Navigate to Settings Paper Tray Conﬁguration Paper Size Type b Print the document Do ghost images appear on prints Go to step 3 The problem is solved Step 3 a Perform Color Adjus...

Page 171: ...ay or colored background Note Before solving the problem print the Print Quality Test Pages From the control panel navigate to Settings Troubleshooting Print Quality Test Pages For non touch screen printer models press to navigate through the settings Action Yes No Step 1 a Perform Color Adjust From the control panel navigate to Settings Print Quality Advanced Imaging Color Adjust b Print the docu...

Page 172: ...ear on prints Contact customer support The problem is solved Incorrect margins Action Yes No Step 1 a Adjust the paper guides to the correct position for the paper loaded b Print the document Are the margins correct The problem is solved Go to step 2 Step 2 a Set the paper size From the control panel navigate to Settings Paper Tray Conﬁguration Paper Size Type b Print the document Are the margins ...

Page 173: ...ty Test Pages For non touch screen printer models press to navigate through the settings Action Yes No Step 1 a Perform Color Adjust From the control panel navigate to Settings Print Quality Advanced Imaging Color Adjust b Print the document Is the print light Go to step 2 The problem is solved Step 2 a Depending on your operating system increase toner darkness from the Printing Preferences or Pri...

Page 174: ...Settings Paper Tray Conﬁguration Paper Size Type b Print the document Is the print light Go to step 5 The problem is solved Step 5 Check if paper has texture or rough ﬁnishes Are you printing on textured or rough paper Go to step 6 Go to step 7 Step 6 a Replace textured or rough paper with plain paper b Print the document Is the print light Go to step 7 The problem is solved Step 7 a Load paper fr...

Page 175: ...print the Print Quality Test Pages From the control panel navigate to Settings Troubleshooting Print Quality Test Pages For non touch screen printer models press to navigate through the settings Action Yes No a Open the front door and then ﬁrmly push it down b Pull out the print cartridge tray c Remove and then insert the print cartridge of the missing color d Insert the print cartridge tray and t...

Page 176: ...f the paper size and paper type settings match the paper loaded Note Make sure that paper does not have texture or rough ﬁnishes Do the settings match Go to step 4 Go to step 3 Step 3 a Depending on your operating system specify the paper size and paper type from the Printing Preferences or Print dialog Note Make sure that the settings match the paper loaded b Print the document Is the print mottl...

Page 177: ...Insert the print cartridge tray and then close the door e Print the document Is the print mottled Contact customer support The problem is solved Paper curl Action Yes No Step 1 a Adjust the guides in the tray to the correct position for the paper loaded b Print the document Is the paper curled Go to step 2 The problem is solved Troubleshoot a problem 177 ...

Page 178: ...paper ﬂip it over and then reload paper b Print the document Is the paper curled Go to step 4 The problem is solved Step 4 a Load paper from a fresh package Note Paper absorbs moisture due to high humidity Store paper in its original wrapper until you are ready to use it b Print the document Is the paper curled Contact customer support The problem is solved Print crooked or skewed Note Before solv...

Page 179: ...ocument Is the print crooked or skewed Go to step 3 The problem is solved Step 3 a Check if the paper loaded is supported Note If paper is not supported then load a supported paper b Print the document Is the print crooked or skewed Contact customer support The problem is solved Solid color or black images Note Before solving the problem print the Print Quality Test Pages From the control panel na...

Page 180: ... support The problem is solved Text or images cut off Note Before solving the problem print the Print Quality Test Pages From the control panel navigate to Settings Troubleshooting Print Quality Test Pages For non touch screen printer models press to navigate through the settings Action Yes No Step 1 a Adjust the paper guides in the tray to the correct position for the paper loaded b Print the doc...

Page 181: ...m is solved Step 3 a Open the front door and then ﬁrmly push it down b Pull out the print cartridge tray c Remove and then insert the print cartridges d Insert the print cartridge tray and then close the door e Print the document Are text or images cut off Contact customer support The problem is solved Toner easily rubs off Note Before solving the problem print the Print Quality Test Pages From th...

Page 182: ...ight is not supported then load a supported one b Print the document Does toner easily rub off Go to step 3 The problem is solved Step 3 a Load paper from a fresh package Note Paper absorbs moisture due to high humidity Store paper in its original wrapper until you are ready to use it b Print the document Does toner easily rub off Contact customer support The problem is solved Uneven print density...

Page 183: ...ngs Troubleshooting Print Quality Test Pages For non touch screen printer models press to navigate through the settings If horizontal dark lines keep appearing on the prints then see the Repeating defects topic Action Yes No Step 1 a Depending on your operating system specify the paper type from the Printing Preferences or Print dialog Notes Make sure that the setting matches the paper loaded You ...

Page 184: ...dge tray and then close the door e Print the document Do dark lines appear on prints Go to step 4 The problem is solved Step 4 a Perform Color Adjust From the control panel navigate to Settings Print Quality Advanced Imaging Color Adjust b Print the document Do dark lines appear on prints Contact customer support The problem is solved Vertical dark lines Note Before solving the problem print the P...

Page 185: ...olved Step 2 a Load paper from a fresh package Note Paper absorbs moisture due to high humidity Store paper in its original wrapper until you use it b Print the document Do vertical dark lines appear on prints Go to step 3 The problem is solved Step 3 a Open the front door and then ﬁrmly push it down b Pull out the print cartridge tray c Remove and then insert the print cartridges d Insert the pri...

Page 186: ...on the printer control panel Navigate to Settings Paper Tray Conﬁguration Paper Size Type b Print the document Do horizontal white lines appear on prints Go to step 2 The problem is solved Step 2 a Open the front door and then ﬁrmly push it down b Pull out the print cartridge tray c Remove and then insert the print cartridges d Insert the print cartridge tray and then close the door e Print the do...

Page 187: ...ing Preferences or Print dialog Notes Make sure that the setting matches the paper loaded You can also change the setting on the printer control panel Navigate to Settings Paper Tray Conﬁguration Paper Size Type b Print the document Do vertical white lines appear on prints Go to step 2 The problem is solved Step 2 Check if you are using the recommended paper type a Load the paper source with the r...

Page 188: ... close the door e Print the document Do vertical white lines appear on prints Contact customer support The problem is solved Repeating defects Note Before solving the problem print the Print Quality Test Pages From the control panel navigate to Settings Troubleshooting Print Quality Test Pages For non touch screen printer models press to navigate through the settings Troubleshoot a problem 188 ...

Page 189: ...epeating defects match any of the measurements Take note of the distance and then contact customer support Take note of the distance and then contact customer support Print jobs do not print Action Yes No Step 1 a From the document you are trying to print open the Print dialog and then check if you have selected the correct printer b Print the document Is the document printed The problem is solved...

Page 190: ...olved Contact customer support Slow printing Action Yes No Step 1 Make sure that the printer cable is securely connected to the printer and to the computer print server option or other network device Is the printer printing slow Go to step 2 The problem is solved Step 2 a Make sure that the printer is not in Quiet Mode From the home screen touch Settings Device Maintenance Conﬁg Menu Device Operat...

Page 191: ...ings for texture and weight match the paper being loaded From the home screen touch Settings Paper Media Conﬁguration Media Types Note Rough paper texture and heavy paper weight may print more slowly b Print the document Is the printer printing slow Go to step 6 The problem is solved Step 6 Remove held jobs Is the printer printing slow Go to step 7 The problem is solved Step 7 a Make sure that the...

Page 192: ...printed on the correct paper The problem is solved Go to step 3 Step 3 a Check if the trays are linked For more information see Linking trays on page 44 b Print the document Is the document printed from the correct tray The problem is solved Contact customer support Conﬁdential and other held documents do not print Action Yes No Step 1 a From the control panel check if the documents appear in the ...

Page 193: ...ocuments Are the documents printed The problem is solved Contact customer support The printer is not responding Action Yes No Step 1 Check if the power cord is connected to the electrical outlet CAUTION POTENTIAL INJURY To avoid the risk of ﬁre or electrical shock connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible...

Page 194: ...e correct print driver Is the printer responding The problem is solved Go to step 8 Step 8 Turn off the printer wait for about 10 seconds and then turn on the printer Is the printer responding The problem is solved Contact customer support Unable to read ﬂash drive Action Yes No Step 1 Check if the printer is not busy processing another print copy scan or fax job Is the printer ready Go to step 2 ...

Page 195: ...e correct printer IP address in the address ﬁeld Step 3 Check if you are using a supported browser Internet Explorer version 11 or later Microsoft Edge Safari version 6 or later Google ChromeTM version 32 or later Mozilla Firefox version 24 or later Is your browser supported Go to step 4 Install a supported browser Step 4 Check if the network connection is working Is the network connection working...

Page 196: ... step 2 Step 2 Check if the correct Wi Fi network is selected Note Some routers may share the default SSID Are you connecting to the correct Wi Fi network Go to step 4 Go to step 3 Step 3 Connect to the correct Wi Fi network For more information see Connecting the printer to a Wi Fi network on page 49 Can the printer connect to the Wi Fi network The problem is solved Go to step 4 Step 4 Check the ...

Page 197: ...Western Europe Nordic countries Switzerland 2 Asia Paciﬁc 3 Latin America 4 Rest of Europe Middle East Africa 5 Australia New Zealand 6 Invalid region 9 Note To ﬁnd the region settings of the printer and print cartridge print the Print Quality Test Pages From the control panel navigate to Settings Troubleshooting Print Quality Test Pages Non Lexmark supply The printer has detected a non Lexmark su...

Page 198: ...d then pressing twice then reset the supply usage counter For non touch screen printer models if the printer does not print after pressing and holding X and simultaneously for 15 seconds then reset the supply usage counter 1 From the control panel navigate to Settings Device Maintenance Conﬁg Menu Supply Usage And Counters For non touch screen printer models press to navigate through the settings ...

Page 199: ...nkled creased damp bent or curled Flex fan and align the paper edges before loading Do not use paper that has been cut or trimmed by hand Do not mix paper sizes weights or types in the same tray Make sure that the paper size and type are set correctly on the computer or printer control panel Store paper according to manufacturer recommendations Identifying jam locations Notes When Jam Assist is se...

Page 200: ...Manual feeder 4 Trays 5 Door B 6 Door E Paper jam in the standard tray 1 Open door B CAUTION HOT SURFACE The inside of the printer might be hot To reduce the risk of injury from a hot component allow the surface to cool before touching it Troubleshoot a problem 200 ...

Page 201: ...2 Remove the jammed paper Note Make sure that all paper fragments are removed 3 Close the door Troubleshoot a problem 201 ...

Page 202: ...aper fragments are removed 6 Insert the manual feeder and the tray Paper jam in the optional tray 1 Open door B CAUTION HOT SURFACE The inside of the printer might be hot To reduce the risk of injury from a hot component allow the surface to cool before touching it Troubleshoot a problem 202 ...

Page 203: ...ve the jammed paper Note Make sure that all paper fragments are removed 3 Close the door 4 Open door E 5 Remove the jammed paper Note Make sure that all paper fragments are removed Troubleshoot a problem 203 ...

Page 204: ...ve the jammed paper Note Make sure that all paper fragments are removed 9 Insert the tray Paper jam in the standard bin 1 Raise the scanner and then remove the jammed paper Note Make sure that all paper fragments are removed Troubleshoot a problem 204 ...

Page 205: ...2 Lower the scanner Troubleshoot a problem 205 ...

Page 206: ... Make sure that all paper fragments are removed 3 Insert the manual feeder and the tray Paper jam in door B 1 Open door B CAUTION HOT SURFACE The inside of the printer might be hot To reduce the risk of injury from a hot component allow the surface to cool before touching it Troubleshoot a problem 206 ...

Page 207: ...2 Remove the jammed paper from any of the following areas Note Make sure that all paper fragments are removed Fuser area Troubleshoot a problem 207 ...

Page 208: ... Below the fuser area Duplex unit 3 Close the door Troubleshoot a problem 208 ...

Page 209: ...tomatic document feeder 1 Remove all original documents from the ADF tray 2 Open the ADF cover 3 Remove the jammed paper Note Make sure that all paper fragments are removed 4 Close the ADF cover Troubleshoot a problem 209 ...

Page 210: ...ope seal when printing Contact customer support The problem is solved Collated printing does not work Action Yes No Step 1 a From the control panel navigate to Settings Print Layout Collate b Touch On 1 2 1 2 1 2 c Print the document Is the document collated correctly The problem is solved Go to step 2 Step 2 a From the document that you are trying to print open the Print dialog and then select Co...

Page 211: ...ctly The problem is solved Go to step 3 Step 3 a Make sure that Tray Linking is set to Automatic For more information see Linking trays on page 44 b Print the document Do the trays link correctly The problem is solved Contact customer support Paper frequently jams Action Yes No Step 1 a Remove the tray b Check if paper is loaded correctly Notes Make sure that the paper guides are positioned correc...

Page 212: ... not reprinted Action Yes No a From the control panel navigate to Settings Device Notiﬁcations Jam Content Recovery b In the Jam Recovery menu select On or Auto c Print the document Are the jammed pages reprinted The problem is solved Contact customer support E mailing problems Disabling the SMTP server not set up error message From the home screen touch Settings E mail E mail Setup Disable SMTP S...

Page 213: ...s on page 32 Can you send an e mail The problem is solved Go to step 3 Step 3 Make sure that the printer is connected to a network and that the network is connected to the Internet Can you send an e mail The problem is solved Contact customer support Faxing problems Caller ID is not shown Note These instructions apply only to printers that support analog fax For more information see Setting up the...

Page 214: ...n using etherFAX on page 26 Can you set up etherFAX The problem is solved Go to https www etherfa x net lexmark Cannot send or receive faxes using analog fax Action Yes No Step 1 Resolve any error messages that appear on the display Can you send or receive a fax The problem is solved Go to step 2 Step 2 Make sure that the cable connections for the following equipment are secure Telephone Handset A...

Page 215: ...ect to a DSL ﬁlter or router that supports analog use For more information contact your DSL provider If you are using a private branch exchange PBX telephone service then make sure that you are connecting to an analog connection on the PBX If none exists then consider installing an analog telephone line for the fax machine Can you send or receive a fax The problem is solved Go to step 6 Step 6 Tem...

Page 216: ...sing etherFAX The problem is solved Go to step 3 Step 3 Split large documents into smaller ﬁle sizes Can you send or receive faxes using etherFAX The problem is solved Go to https www etherfa x net lexmark Can receive but not send faxes using analog fax Action Yes No Step 1 Load an original document properly into the ADF tray or on the scanner glass Can you send faxes The problem is solved Go to s...

Page 217: ...olved Contact customer support Poor fax print quality Action Yes No Step 1 Make sure that there are no print quality defects a From the control panel touch Settings Troubleshooting Print Quality Test Pages b Correct any print quality defects For more information see Print quality is poor on page 167 Is the fax print quality satisfactory The problem is solved Go to step 2 Step 2 Decrease the incomi...

Page 218: ...problem is solved Go to step 2 Step 2 a From the document that you are trying to fax open the Print dialog b Select the printer and then click Properties Preferences Options or Setup c Click Fax and then clear the Always display settings prior to faxing setting d Send the fax Can you send the fax cover page The problem is solved Contact customer support Scanning problems Cannot scan to a computer ...

Page 219: ...act customer support Cannot scan to a network folder Action Yes No Step 1 a Create a network folder shortcut b Scan a document using the shortcut For more information see Scanning to a network folder using a shortcut on page 72 Can you scan a document and save it to a network folder The problem is solved Go to step 2 Step 2 Make sure that the network folder path and format are correct For example ...

Page 220: ...ure that you use forward slashes when typing the share path d From the Authentication menu select your authentication method Note If Authentication is set to Use assigned username and password then in the User Name and Password ﬁelds type your credentials e Click Save Can you scan a document and save it to a network folder The problem is solved Go to step 5 Step 5 Make sure that the printer and th...

Page 221: ... scan job successful The problem is solved Go to step 2 Step 2 Check the ﬁle you want to scan a Make sure that the ﬁle name is not already used in the destination folder b Make sure that the document or photo you want to scan is not open in another application c Resend the scan job Is the scan job successful The problem is solved Go to step 3 Step 3 a Make sure that the Append time stamp or the Ov...

Page 222: ...p 2 Step 2 a Check the quality of the original document or photo b Adjust the scan quality settings c Copy the document or photo Is the copy quality satisfactory The problem is solved Contact customer support Vertical dark streaks on output when scanning from the ADF ABCDE ABCDE ABCDE Leading edge Trailing edge Action Yes No a Open the scanner cover b Using a damp soft lint free cloth wipe the ADF...

Page 223: ...ed images or texts appear on the output Contact customer support The problem is solved Scanner does not close Action Yes No Remove obstructions that keep the scanner cover open Did the scanner cover close correctly The problem is solved Contact customer support Scanning takes too long or freezes the computer Action Yes No Close all applications that are interfering with the scan Does scanning take...

Page 224: ...o to step 3 Step 3 a Turn off the printer wait for about 10 seconds and then turn the printer on b Copy or scan the document Is the scanner responding The problem is solved Contact customer support Adjusting scanner registration 1 From the control panel navigate to Settings Device Maintenance Conﬁg Menu Scanner Conﬁguration Scanner Manual Registration 2 Touch Print Quick Test 3 Place the Print Qui...

Page 225: ...ely match the original document Color quality problems Modifying the colors in printed output 1 From the home screen touch Settings Print Quality Advanced Imaging Color Correction 2 In the Color Correction menu touch Manual Color Correction Content 3 Choose the appropriate color conversion setting Object type Color conversion tables RGB Image RGB Text RGB Graphics Vivid Produces brighter more satu...

Page 226: ...e information see the software program Help topics How does the printer know what color to print When printing a document information describing the type and color of each object is sent to the printer and is passed through color conversion tables Color is translated into the appropriate amounts of cyan magenta yellow and black toner used to produce the color you want The object information determ...

Page 227: ...pends on The Color Correction setting being used Auto Off or Manual The type of object being printed text graphics or images How the color of the object is speciﬁed in the software program RGB or CMYK combinations If the software program does not specify colors with RGB or CMYK combinations then the Color Samples pages are not useful Additionally some software programs adjust the RGB or CMYK combi...

Page 228: ... browse through the library of manuals support documentation drivers and other downloads Technical support via telephone is also available In the U S or Canada call 1 800 539 6275 For other countries or regions go to http support lexmark com Troubleshoot a problem 228 ...

Page 229: ... These efficiencies result in fewer greenhouse emissions energy savings and natural resource savings Lexmark also offers recycling of packaging components in some countries or regions For more information go to www lexmark com recycle and then choose your country or region Information on available packaging recycling programs is included with the information on product recycling Lexmark cartons ar...

Page 230: ...t any time References in this publication to products programs or services do not imply that the manufacturer intends to make these available in all countries in which it operates Any reference to a product program or service is not intended to state or imply that only that product program or service may be used Any functionally equivalent product program or service that does not infringe any exis...

Page 231: ...ia word mark is a registered and or unregistered trademark of Mopria Alliance Inc in the United States and other countries Unauthorized use is strictly prohibited PCL is a registered trademark of the Hewlett Packard Company PCL is Hewlett Packard Company s designation of a set of printer commands language and functions included in its printer products This printer is intended to be compatible with...

Page 232: ... MC3326 51 CX431 MC3426 XC2326 Copying Mono 50 MC3224dwe 53 CX331 MC3224adwe MC3224i MC3326 56 CX431 MC3426a XC2326 Color 49 MC3224 50 CX331adwe MC3326 54 CX431 MC3426 XC2326 Ready 14 Values are subject to change See www lexmark com for current values Waste from Electrical and Electronic Equipment WEEE directive The WEEE logo signiﬁes speciﬁc recycling programs and procedures for electronic produc...

Page 233: ...y and recycling In the event the battery is removed do not dispose of the battery in your household waste There may be separate collection systems for batteries in your local community such as a battery recycling drop off location The separate collection of waste batteries assures appropriate treatment of waste including reuse and recycling and prevents any potential negative effects on human heal...

Page 234: ...ycle Static sensitivity notice This symbol identiﬁes static sensitive parts Do not touch the areas near these symbols without ﬁrst touching a metal surface in an area away from the symbol To prevent damage from electrostatic discharge when performing maintenance tasks such as clearing paper jams or replacing supplies touch any exposed metal frame of the printer before accessing or touching interio...

Page 235: ... conforming to the requirements of IEC 60825 1 2014 Class I laser products are not considered to be hazardous The laser system and printer are designed so there is never any human access to laser radiation above a Class I level during normal operation user maintenance or prescribed service conditions The printer has a non serviceable printhead assembly that contains a laser with the following spec...

Page 236: ...meout for this product in minutes 15 By using the conﬁguration menus the Sleep Mode Timeout can be modiﬁed between 1 minute and 120 minutes If the print speed is less than or equal to 30 pages per minute then you can set the timeout only up to 60 minutes Setting the Sleep Mode Timeout to a low value reduces energy consumption but may increase the response time of the product Setting the Sleep Mode...

Page 237: ...AEQ TXXXX If requested this number must be provided to your telephone company This equipment uses the RJ 11C Universal Service Order Code USOC jack A plug and jack used to connect this equipment to the premises wiring and telephone network must comply with the applicable FCC Part 68 rules and requirements adopted by the ACTA Use a compliant telephone cord RJ 11 that is 26 AWG or larger when connec...

Page 238: ...op or bottom of each transmitted page or on the ﬁrst page of the transmission the date and time it is sent and an identiﬁcation of the business or other entity or other individual sending the message and the telephone number of the sending machine or such business other entity or individual The telephone number provided may not be a 900 number or any other number for which charges exceed local or ...

Page 239: ...ialing on this device is unsuitable for use on the Spark network in New Zealand For correct operation the total of all the Ringer Equivalence Numbers RENs of all parallel devices connected to the same telephone line may not exceed 5 The REN of this device is located on the label This device uses an RJ 11C modular connector Contact your point of purchase if a BT adapter is required The Lexmark part...

Page 240: ...e che ricevono impulsi remoti in Svizzera Regulatory notices for wireless products This section contains regulatory information that applies only to wireless models If in doubt as to whether your model is a wireless model go to http support lexmark com Modular component notice Wireless models contain one of the following modular components Lexmark Regulatory Type Model Number LEX M07 001 FCC ID IY...

Page 241: ...n Community EC directives conformity This product is in conformity with the protection requirements of EC Council directive 2014 53 EU on the approximation and harmonization of the laws of the Member States relating to radio equipment The manufacturer of this product is Lexmark International Inc 740 West New Circle Road Lexington KY 40550 USA The EEA EU authorized representative is Lexmark Interna...

Page 242: ...w Circle Road Lexington KY 40550 USA The UK Importer is Lexmark International Ltd Highﬁeld House Foundation Park 8 Roxborough Way Maidenhead Berkshire SL6 3UD United Kingdom A declaration of conformity is available upon request from the UK Importer or may be obtained at www lexmark com en_us about regulatory compliance uk declaration of conformity html Compliance is indicated by the UKCA marking R...

Page 243: ...cuit different from that to which the receiver is connected Consult your point of purchase or service representative for additional suggestions The manufacturer is not responsible for radio or television interference caused by using other than recommended cables or by unauthorized changes or modiﬁcations to this equipment Unauthorized changes or modiﬁcations could void the user s authority to oper...

Page 244: ...witzerland A declaration of conformity to the requirements of the Directives is available upon request from the Authorized Representative or may be obtained at www lexmark com en_us about regulatory compliance european union declaration of conformity html This product satisﬁes the Class B limits of EN 55032 and safety requirements of EN 62368 1 United Kingdom UK conformity This product is in confo...

Page 245: ...of original purchase and this statement to that user Limited warranty service The warranty period starts on the date of original purchase as shown on the purchase receipt and ends 12 months later provided that the warranty period for any supplies and for any maintenance items included with the printer shall end earlier if it or its original contents are substantially used up depleted or consumed F...

Page 246: ...ng or remanufacture by a third party of products supplies or parts Products supplies parts materials such as toners and inks software or interfaces not furnished by Lexmark TO THE EXTENT PERMITTED BY APPLICABLE LAW NEITHER LEXMARK NOR ITS THIRD PARTY SUPPLIERS OR REMARKETERS MAKE ANY OTHER WARRANTY OR CONDITION OF ANY KIND WHETHER EXPRESS OR IMPLIED WITH RESPECT TO THIS PRODUCT AND SPECIFICALLY DI...

Page 247: ...s are intended beneﬁciaries of this limitation Additional rights Some states do not allow limitations on how long an implied warranty lasts or do not allow the exclusion or limitation of incidental or consequential damages so the limitations or exclusions contained above may not apply to you This limited warranty gives you speciﬁc legal rights You may also have other rights that vary from state to...

Page 248: ...18 cards copying 63 changing resolution fax 67 checking the status of parts and supplies 139 cleaning pick tires 159 cleaning the pick tires 159 cleaning the printer 157 Cleaning the Scanner 138 cleaning the scanner 158 cleaning the touch screen 157 clearances around the printer 20 clearing jam in door B 206 in the duplex unit 206 in the fuser area 206 in the manual feeder 206 in the optional tray...

Page 249: ...leshooting cannot send e mails 213 e mailing using the automatic document feeder ADF 64 using the scanner glass 64 F factory default settings restoring 53 FAQ about color printing 226 fax forwarding 68 scheduling send time and date 67 sending 66 supported 24 fax darkness adjusting 68 fax destination shortcut creating 67 fax driver installing 45 fax log viewing 68 fax resolution changing 67 fax ser...

Page 250: ... M making copies 61 manual color correction 225 manual feeder loading 43 replacing 147 memory types installed on printer 53 menu 802 1x 129 About this Printer 86 Anonymous Data Collection 81 Certiﬁcate Management 133 Cloud Connector 136 Conﬁdential Print Setup 134 Conﬁg Menu 82 Copy Defaults 95 Custom Scan Sizes 94 Device 136 Eco Mode 76 Erase Temporary Data Files 135 Ethernet 123 E mail Defaults ...

Page 251: ...Test Pages 138 print quality troubleshooting blank pages 167 crooked print 178 dark print 168 ghost images on prints 170 gray or colored background 171 horizontal dark lines 183 horizontal white lines 185 light print 173 missing colors 175 mottled print and dots 176 paper curl 177 repeating defects 188 skewed print 178 solid color or black images 179 text or images cut off 180 toner easily rubs of...

Page 252: ...anning from the ADF 222 scanner cleaning 158 scanner does not close 223 scanner glass using 61 64 66 70 scanner registration adjusting 224 scanning to a Cloud Connector proﬁle 73 to a computer 70 to a network folder 72 to an FTP server 71 to ﬂash drive 72 using the automatic document feeder ADF 70 using the scanner glass 70 scanning from ADF jagged image 223 jagged text 223 scanning quality proble...

Page 253: ...rizontal dark lines 183 horizontal white lines 185 light print 173 missing colors 175 mottled print and dots 176 paper curl 177 repeating defects 188 skewed print 178 solid color or black images 179 text or images cut off 180 toner easily rubs off 181 uneven print density 182 vertical dark lines 184 vertical white lines 187 white pages 167 troubleshooting scan cannot scan to a computer 218 cannot ...

Page 254: ...Wi Fi Protected Setup wireless network 50 Index 254 ...

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Lexmark XC2326, User Manual

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