Gray background on prints
ABCDE
ABCDE
ABCDE
Leading edge
Trailing edge
Action
Yes
No
Step 1
a
From the Quality menu on the control panel, decrease the toner
darkness.
b
Resend the print job.
Did the gray background disappear from the prints?
The problem is solved. Go to step 2.
Step 2
a
Remove, and then reinstall the photoconductor unit and the toner
cartridge.
Warning—Potential Damage:
Do not expose the photoconductor
unit to direct light for more than 10 minutes. Extended exposure to
light can cause print quality problems.
b
Resend the print job.
Did the gray background disappear from the prints?
The problem is solved. Go to step 3.
Step 3
a
Clean the charger and the printhead lens.
b
Resend the print job.
Did the gray background disappear from the prints?
The problem is solved. Go to step 4.
Step 4
Replace the photoconductor unit, and then resend the print job.
Did the gray background disappear from the prints?
The problem is solved. Contact
Horizontal voids appear on prints
Leading edge
Trailing edge
Troubleshooting
303
Summary of Contents for MX910 Series
Page 1: ...MX910 Series User s Guide June 2014 www lexmark com Machine type s 7421 Model s 036 236 436...
Page 230: ...5 Locate the rollers Maintaining the printer 230...
Page 246: ...Fuser area Below the fuser area Duplex area Above the duplex area Clearing jams 246...
Page 267: ...Area H8 Area H9 Clearing jams 267...
Page 270: ...7 Close the door 8 Close the scanner cover Clearing jams 270...
