Action
Yes
No
Step 1
a
Check if there is a packing material left on the photoconductor
unit.
1
Remove the photoconductor unit.
2
Check if the packing material is properly removed from the
photoconductor unit.
Warning—Potential Damage:
Do not expose the
photoconductor unit to direct light for more than 10
minutes. Extended exposure to light may cause print
quality problems.
3
Reinstall the photoconductor unit.
b
Resend the print job.
Is the printer still printing blank pages?
Go to step 2.
The problem is
solved.
Step 2
a
Clean the charger and the printhead lens.
b
Resend the print job.
Is the printer still printing blank pages?
Go to step 3.
The problem is
solved.
Step 3
Replace the photoconductor unit, and then resend the print job.
Is the printer still printing blank pages?
Contact
The problem is
solved.
Printer is printing solid black pages
Action
Yes
No
Step 1
a
Reinstall the photoconductor unit.
Warning—Potential Damage:
Do not expose the
photoconductor unit to direct light for more than 10 minutes.
Extended exposure to light may cause print quality problems.
b
Resend the print job.
Is the printer printing solid black pages?
Go to step 2.
The problem is
solved.
Troubleshooting
225
