Action
Yes
No
Step 1
a
Make sure that your software program is using a correct fill
pattern.
b
Resend the print job.
Do horizontal voids appear on prints?
Go to step 2.
The problem is
solved.
Step 2
a
Load the specified tray or feeder with a recommended type of
paper.
b
Resend the print job.
Do horizontal voids appear on prints?
Go to step 3.
The problem is
solved.
Step 3
a
Remove, and then reinstall the photoconductor unit.
Warning—Potential Damage:
Do not expose the
photoconductor unit to direct light for more than 10 minutes.
Extended exposure to light can cause print quality problems.
b
Resend the print job.
Do horizontal voids appear on prints?
Go to step 4.
The problem is
solved.
Step 4
a
Clean the charger and the printhead lens.
b
Resend the print job.
Do horizontal voids appear on prints?
Go to step 5.
The problem is
solved.
Step 5
Replace the photoconductor unit, and then resend the print job.
Do horizontal voids appear on prints?
Contact
The problem is
solved.
Incorrect margins on prints
A B C D
A B C D
A B C D
Troubleshooting
218
