Lexmark MS310 4514-220 Service Manual Download Page 73

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White streaks and voided areas check

Actions

Yes

Step 1

Check if the printer is using a genuine and supported Lexmark
toner cartridge.

Note:

If the printer is using a third

‑

party cartridge, do not replace

the imaging unit. Refer the users to their cartridge supplier.

Is the printer using a genuine and supported toner cartridge?

Go to step 3.

Go to step 2.

Step 2

Install a genuine and supported toner cartridge.

Does the problem remain?

Go to step 3.

The problem is
solved.

Step 3

Set the paper type and weight settings in the Paper menu to match
the paper loaded.

Note:

Make sure that the printer supports the paper loaded. For

a complete list of supported paper, see the printer

User’s Guide

Does the problem remain?

Go to step 4.

The problem is
solved.

Step 4

Update the ﬁrmware to the latest version available.

Enter the Diagnostics menu, and then change the EngSetting
14 value to 48.

Note:

You can also change the setting through a bundle ﬁle

or NPA command.

Set Quite mode to Off.

Review the Event Log Summary sheets and check if either error
code 31.46 or 31.66 events occurred for the imaging unit. If they
did, check if they are occurring with the current toner cartridge.

Does the problem remain?

Go to step 5.

The problem is
solved.

4514-2xx

Diagnostics and troubleshooting

Summary of Contents for MS310 4514-220

Page 1: ...MS310 4514 220 230 Service Manual Start diagnostics Maintenance Safety and notices Trademarks Index July 12 2018 www lexmark com P N 12G2991 ...

Page 2: ...to a product program or service is not intended to state or imply that only that product program or service may be used Any functionally equivalent product program or service that does not infringe any existing intellectual property right may be used instead Evaluation and veriﬁcation of operation in conjunction with other products programs or services except those expressly designated by the manu...

Page 3: ...s types and weights 30 Data security notice 32 Tools required for service 33 Diagnostics and troubleshooting 35 Troubleshooting overview 35 Performing the initial troubleshooting check 35 Power on reset POR sequence 35 Understanding the printer control panel 36 Using the printer control panel 36 Light sequences and error messages 37 Light sequences 37 Status screens 37 Status messages 38 User atte...

Page 4: ...heck 79 Toner rubs off check 80 Toner specks appear on prints check 81 Paper jams 83 Avoiding jams 83 Accessing jam areas 84 x page jam open front door 20y xx 85 x page jam clear standard bin 20y xx 87 x page jam open rear door 20y xx 88 x page jam remove tray 1 to clear duplex 23y xx 89 x page jam open tray 1 241 xx 90 x page jam open tray 2 242 xx 91 x page jam clear manual feeder 250 xx 92 200 ...

Page 5: ...ry to collate job 37 114 Insufficient memory to support Resource Save feature 35 114 Memory full 38 114 Complex page some data may not have printed 39 114 Too many trays attached 58 114 User attendance messages 0 99 99 115 User attendance messages 0 99 99 115 Unresponsive toner cartridge service check 117 Unsupported toner cartridge service check 118 Printer cartridge mismatch service check 118 Un...

Page 6: ...vice check 156 USB print service check 156 Network service check 157 Service menus 161 Navigating through the Service menus 161 Diagnostics menu 161 Entering the Diagnostics menu 161 Print Diagnostics Menu Instruction Sheet 161 Print Quality Pages 161 License List 162 Defaults 162 Edge to Edge 162 Continuous Tray 1 Simplex Print Test 162 Continuous Tray 1 Duplex Print Test 163 Continuous Tray 2 Si...

Page 7: ...er SE menu 169 Service engineer SE menu 169 Parts removal 171 Removal precautions 171 Data security notice 171 Handling ESD sensitive parts 172 Controller board control panel replacement 172 Restoring the printer conﬁguration after replacing the controller board 173 Restoring solutions licenses and conﬁguration settings 176 Updating the printer ﬁrmware 177 Ribbon cable connectors 178 Zero Insertio...

Page 8: ...removal 218 Cartridge plunger removal 219 Bezel removal 222 Nameplate removal 223 Control panel assembly removal 223 UICC removal 225 MPF assembly removal 226 MPF pick roller cover removal 229 MPF pick roller removal 229 Bail removal 230 Jam access cover removal 230 Front door removal 231 Front access cover removal 234 Front door sensor removal 234 Front input guide removal 235 Separator pad remov...

Page 9: ...Exterior locations 273 Front view 273 Rear view 274 Maintenance 275 Inspection guide 275 Lubrication speciﬁcation 275 Cleaning the printer 276 Cleaning the printhead lenses 276 Parts catalog 278 Legend 278 Assembly 1 Covers 279 Assembly 2 Electronics 1 281 Assembly 3 Electronics 2 283 Assembly 4 Frame 286 Assembly 5 Option trays 289 Assembly 6 Power cords 291 Assembly 7 Miscellaneous 293 Printer s...

Page 10: ...er path information 301 Input tray 301 Multipurpose feeder MPF 301 Simplex printing 302 Duplex printing 303 Media handling components 304 Main drive gearbox 304 Autocompensator mechanism ACM 304 Key components 305 Sensors 305 Other key components 306 Electrophotographic process EP process 308 Acronyms 313 Index 315 Part number index 321 Part name index 325 4514 2xx Table of contents 10 ...

Page 11: ...lisateur ou de la maintenance Notiﬁcació del làser La impressora està certiﬁcada als EUA per complir els requeriments de DHHS 21 CFR capítol I subcapítol J per a productes de làser Classe I 1 i a la resta del món s ha certiﬁcat com productes de làser Classe I segons els requeriments de la norma IEC 60825 1 2014 Els productes de làser Classe I no es consideren perillosos La impressora conté un làse...

Page 12: ...erenigde Staten gecertiﬁceerd als een product dat voldoet aan de vereisten van DHHS 21 CFR hoofdstuk 1 paragraaf J voor laserproducten van klasse I 1 Elders is de printer gecertiﬁceerd als een laserproduct van klasse I dat voldoet aan de vereisten van IEC 60825 1 2014 Laserproducten van klasse I worden geacht geen gevaar op te leveren De printer bevat een interne laser van klasse IIIb 3b een galli...

Page 13: ... 2014 Laserprodukter av klasse I anses ikke som helseskadelige Skriveren inneholder en intern laser av klasse IIIb 3b som nominelt er en 12 milliwatt galliumarsenid laser som opererer i bølgelengder på 655 675 nanometer Lasersystemet og skriveren er utformet slik at mennesker ikke utsettes for laserstråling utover nivået i klasse I under normal drift vedlikehold eller foreskrevet service Meddeland...

Page 14: ...s Note A note identiﬁes information that could help you Warning A warning identiﬁes something that could damage the product hardware or software CAUTION A caution indicates a potentially hazardous situation that could injure you Different types of caution statements include CAUTION POTENTIAL INJURY Indicates a risk of injury CAUTION SHOCK HAZARD Indicates a risk of electrical shock CAUTION HOT SUR...

Page 15: ...mencer ou agissez avec prudence si le produit doit être alimenté pour effectuer l opération ATTENTION RISQUE DE BLESSURE La batterie lithium de ce produit n est pas destinée à être remplacée Si vous ne respectez pas les instructions de remplacement de la batterie vous risquez de provoquer une explosion Ne rechargez pas ne désassemblez pas et ne brûlez pas la batterie au lithium Mettez les batterie...

Page 16: ...ças de substituição As informações sobre manutenção deste produto foram preparadas para utilização por um técnico proﬁssional experiente e não se destinam ao uso por outros Pode haver maior risco de choque elétrico e danos pessoais durante a desmontagem e manutenção deste produto Os técnicos proﬁssionais experientes devem entender esses riscos e tomar as precauções necessárias ATENÇÃO RISCO DE CHO...

Page 17: ...contact voordat u begint of let extra goed op als het product stroom nodig heeft om een taak te kunnen uitvoeren LET OP RISICO OP LETSEL De lithiumbatterij in dit product moet niet worden vervangen Wanneer de lithiumbatterij niet juist wordt vervangen bestaat er explosiegevaar Probeer nooit lithiumbatterijen op te laden open te maken of te verbranden Gooi gebruikte lithiumbatterijen weg volgens de...

Page 18: ...Valmistaja ei vastaa turvallisuudessa jos laitteessa on käytetty luvattomia vaihto osia Tämän tuotteen huoltoa koskevat tiedot on tarkoitettu vain ammattitaitoisen huoltohenkilön käyttöön Tämän tuotteen purkamiseen ja huoltoon voi liittyä kasvanut sähköiskun tai henkilövahingon vaara Ammattitaitoisen huoltohenkilön on ymmärrettävä tämä vaara ja toimittava sen edellyttämällä tavalla HUOMIO SÄHKÖISK...

Page 19: ...dukten måste vara strömförsörjd för att uppgiften ska kunna utföras VAR FÖRSIKTIG RISK FÖR SKADA Litiumbatteriet i produkten är inte utbytbart Om ett litiumbatteri byts ut på fel sätt ﬁnns det risk att det exploderar Du får inte ladda om ta isär eller elda upp ett litiumbatteri Gör dig av med använda litiumbatterier enligt tillverkarens instruktioner och lokala föreskrifter 安全情報本製品の安全性は本来の設計特定コ...

Page 20: ...o avoid the risk of ﬁre or electrical shock connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible CAUTION POTENTIAL INJURY To avoid the risk of ﬁre or electrical shock use only the power cord provided with this product or the manufacturer s authorized replacement CAUTION POTENTIAL INJURY Do not use this product with ...

Page 21: ...per reset in the Printer speciﬁcations section August 30 2017 Updated Blank pages check on page 47 Updated Solid black pages check on page 60 May 31 2017 Updated 40X4827 to 40X9652 in the topic Miscellaneous in the Parts catalog chapter May 24 2017 Updated the 912 error messages topic of the 912 errors subgroup of the Printer hardware errors group of the Diagnostics and troubleshooting chapter May...

Page 22: ...ng chip compatibility service check Toner starvation service check Unresponsive imaging unit service check formerly CTLS service check Unresponsive toner cartridge service check formerly Toner cartridge smart chip contact service check Created the following topics in the Diagnostic information chapter Printer cartridge mismatch service check Unsupported toner cartridge service check Unsupported im...

Page 23: ...ray insert standard tray only 40X8305 FRU was renamed to 250 sheet tray insert option tray only 40X8260 FRU was renamed to ACM assembly standard tray only 40X8262 FRU was renamed to ACM assembly option tray only December 4 2014 Updated the LSU removal procedure October 17 2014 Updated the ACM clutch removal procedure Frame parts catalog assembly table Removed the insulated displacement connectors ...

Page 24: ... Latin America power supply part number 41X0004 May 23 2014 Added part number 40X0289 to the power cords parts catalog assembly March 3 2014 Added the Restoring solutions licenses and conﬁguration settings topic under Removal precautions Updated the Restoring the printer conﬁguration after replacing the controller board topic 4514 2xx Change history 24 ...

Page 25: ...per or specialty media before buying large quantities Paper characteristics The following paper characteristics affect print quality and reliability Consider these characteristics when evaluating new paper stock Weight The standard printer trays can automatically feed paper weights up to 90 g m2 24 lb bond grain long paper The optional trays can automatically feed paper weights up to 120 g m2 32 l...

Page 26: ...is recommended Fiber content Most high quality xerographic paper is made from 100 chemically treated pulped wood This content provides the paper with a high degree of stability resulting in fewer paper feeding problems and better print quality Paper containing ﬁbers such as cotton can negatively affect paper handling Unacceptable paper The following paper types are not recommended for use with the...

Page 27: ... help avoid jams and uneven print quality For best results store paper where the temperature is 21 C 70 F and the relative humidity is 40 percent Most label manufacturers recommend printing in a temperature range of 18 24 C 65 75 F with relative humidity between 40 and 60 percent Store paper in cartons on a pallet or shelf rather than on the ﬂoor Store individual packages on a ﬂat surface Do not s...

Page 28: ... before buying large quantities When printing on card stock Make sure the Paper Type is Card Stock Select the appropriate Paper Texture setting Be aware that preprinting perforation and creasing may signiﬁcantly affect the print quality and cause jams or other paper handling problems Check with the manufacturer or vendor to ensure that the card stock can withstand temperatures up to 240 C 464 F wi...

Page 29: ...ause labels to peel off during printing resulting in a jam Partial sheets also contaminate the printer and the cartridge with adhesive and could void the printer and toner cartridge warranties Do not use labels with exposed adhesive Do not print within 1 mm 0 04 inch of the edge of the label of the perforations or between die cuts of the label Make sure the adhesive backing does not reach to the e...

Page 30: ... 11 in Legal 216 x 356 mm 8 5 x 14 in Executive 184 x 267 mm 7 3 x 10 5 in X Oﬁcio Mexico 1 216 x 340 mm 8 5 x 13 4 in Folio 216 x 330 mm 8 5 x 13 in Statement 140 x 216 mm 5 5 x 8 5 in X Universal2 76 2 x 127 mm 3 x 5 in up to 216 x 356 mm 8 5 x 14 in 1 This size setting formats the page for 216 x 356 mm 8 5 x 14 in unless the size is speciﬁed by the software application 2 Universal is supported ...

Page 31: ...is at least 105 x 148 mm 4 1 x 5 8 in Universal is supported only in the optional 250 or 550 sheet tray if the paper size is at least 148 x 210 mm 5 8 x 8 3 in Universal is only supported in duplex mode if the width is at least 210 mm 8 3 in and length is at least 279 mm 11 in The smallest supported Universal size is only supported in the multipurpose feeder Supported paper types and weights The s...

Page 32: ...emporarily during simple print and copy jobs Non volatile memory The printer may use two forms of non volatile memory EEPROM and NAND ﬂash memory Both types are used to store the operating system printer settings network information scanner and bookmark settings and embedded solutions Hard disk memory The printer hard disk is designed for printer speciﬁc functionality and cannot be used for the lo...

Page 33: ... screwdriver magnetic 1 Phillips screwdriver magnetic 2 Phillips screwdriver magnetic 2 Phillips screwdriver magnetic short blade Needle nose pliers Diagonal side cutters Spring hook Feeler gauges Analog or digital multimeter Flashlight optional 4514 2xx General information 33 ...

Page 34: ...4514 2xx 34 ...

Page 35: ...t connections Make sure the printer is properly grounded Check the power cord ground terminal Make sure the power supply line voltage is within 10 of the rated line voltage Make sure the machine is securely installed on a level surface in a well ventilated area Make sure the room temperature is between 16 and 32 C 60 and 90 F and that the relative humidity is between 8 and 80 Avoid sites generatin...

Page 36: ...oms on page 153 Understanding the printer control panel Using the printer control panel 1 2 3 4 5 6 7 8 Light or button Color Description 1 Error light Yellow An error has occurred 2 Paper jam light Yellow A paper jam has occurred 3 Load or remove paper light Yellow Paper must be loaded in the tray or removed from the bin 4 Toner low or replace imaging unit light Yellow The toner cartridge is low ...

Page 37: ... more detailed information If is again quickly pressed twice the primary pattern usually returns Not all primary light sequences have secondary patterns In which case quickly pressing twice does not change the pattern All service errors are indicated by all lights ﬂashing as the primary light sequence The secondary sequence indicates an area or function which has the error Additional tertiary sequ...

Page 38: ...ce imaging unit Status messages These provide information on the current state of the printer Generally no user intervention is required Description Primary light sequence Secondary light sequence Canceling job Defragmenting ﬂash Flushing buffer Formatting ﬂash Invalid engine code Invalid network code Not ready Programming engine code Programming ﬂash Programming system code Resetting the printer ...

Page 39: ...ge 110 Imaging unit very low 84 xy on page 110 Replace imaging unit 0 estimated pages remain 84 xy on page 110 Reinstall missing or unresponsive imaging unit 31 xy on page 110 Non Lexmark cartridge see User s Guide 33 xy on page 108 User attendance messages 0 99 99 on page 115 Complex page some data may not have printed 39 on page 114 Insufficient memory to collate job 37 on page 114 Load media on...

Page 40: ...arly wear x Imaging unit wear Imaging unit near end of life Replace imaging unit Defective or missing imaging unit Non genuine Lexmark cartridge installed Non genuine Lexmark imaging unit installed Close front door Complex page Defective ﬂash Flash full Insufficient collation area Insufficient defrag memory Load media Change media Memory full Network interface errors Remove paper from output bin 4...

Page 41: ...oot IR Press to continue printing Paper jams For the actions related to these error codes go to 200 paper jam messages on page 93 201 paper jam messages on page 98 202 paper jam messages on page 99 23y paper jam messages on page 100 241 paper jam messages on page 102 242 paper jam messages on page 104 250 paper jam messages on page 107 Description Primary light sequence Secondary light sequence 20...

Page 42: ...ry light sequence The secondary light sequence indicates an area or function which has the error Tertiary light sequence indicates a speciﬁc device error When all lights ﬂash quickly press twice to see the secondary light sequence Quickly press twice again to see the tertiary light sequence Quickly press twice a third time to return to the primary light sequence For the actions related to these er...

Page 43: ...print quality issues Initial print quality check on page 44 Gray background or toner fog check on page 45 Blank pages check on page 47 Print is too dark check on page 53 Print is too light check on page 55 Paper curl check on page 57 Folded or wrinkled paper check on page 59 Solid black pages check on page 60 Repeating defects check on page 63 Skewed print check on page 64 Streaked vertical lines ...

Page 44: ...nded operating environment speciﬁcations See Operating environment on page 297 Check the life status of all supplies Any supply that is low should be replaced Load 20 lb plain letter or A4 paper Make sure the paper guides are properly set and locked From the control panel set the paper size and type to match the paper loaded in the tray Print a menu settings page Be sure to keep the original menu ...

Page 45: ...h the paper loaded Does the problem remain Go to step 2 The problem is solved Step 2 Check if the printer is using a genuine and supported Lexmark toner cartridge Note If the printer is using a third party cartridge then refer the users to their cartridge supplier Is the printer using a genuine and supported toner cartridge Go to step 4 Go to step 3 Step 3 Install a genuine and supported toner car...

Page 46: ...rge roller contact damaged and contaminated Go to step 5 Go to step 6 Step 5 Repair or replace the charge roller contact on the imaging unit Does the problem remain Go to step 6 The problem is solved Step 6 Replace the imaging unit Does the problem remain Go to step 7 The problem is solved Step 7 Make sure that connection JPS1 on the controller board and the connections on the power supply are pro...

Page 47: ...rform a print test Does the problem remain Go to step 10 The problem is solved Step 10 Check if the photoconductor charge contact is bent damaged or not in proper contact with the imaging unit Is the contact free from damage and in proper contact with the imaging unit Go to step 11 Contact the next level of support Step 11 Replace the power supply See Power supply removal on page 239 Does the prob...

Page 48: ...l a genuine and supported toner cartridge Does the problem remain Go to step 3 The problem is solved Step 3 a Check and remove any packing material left on the imaging unit b Firmly shake the imaging unit to redistribute the toner and then reinstall it Does the problem remain Go to step 4 The problem is solved Step 4 Check the imaging unit for damage and proper installation and replace if necessar...

Page 49: ...the door observe the coupler to see if it moves inward Note With the imaging unit removed the coupler should retract with the door open and move inward when the front door is closed Is the coupler stuck and not moving inward while closing the front door Go to step 6 Go to step 7 4514 2xx Diagnostics and troubleshooting 49 ...

Page 50: ...contact with the imaging unit Are the contacts free from damage not bent and in proper contact with the imaging unit Go to step 8 Contact the next level of support Step 8 Check all connections in the power supply If necessary replace the power supply Does the problem remain Go to step 9 The problem is solved Step 9 Reseat cable JPS1 on the controller board Does the problem remain Go to step 10 The...

Page 51: ... contamination and damage Go to step 13 Go to step 12 Step 12 Replace the transfer roller See Transfer roll removal on page 218 Does the problem remain Go to step 13 The problem is solved Step 13 Check the transfer roller left contact spring on the transfer roller left arm for damage Is the contact spring free of damage Go to step 15 Go to step 14 Step 14 Replace the transfer roller left arm with ...

Page 52: ...Depending on the printer model reseat the following cables on the controller board JVIDEO and JGLV1 MS31x MS41x MS51x and MS61x J6 and JLSU1 MS610de and MX61xde JMM1 and JLSU1 MX31x MX41x MX51x and MX61x Does the problem remain Go to step 17 The problem is solved Step 17 Replace the laser printhead See Laser scanning unit LSU removal on page 264 Does the problem remain Contact the next level of su...

Page 53: ...rkness in the Quality menu Note 8 is the factory default setting Does the problem remain Go to step 4 The problem is solved Step 4 From the control panel set the paper type texture and weight in the Paper menu to match the paper loaded Does the problem remain Go to step 5 The problem is solved Step 5 Depending on the operating system specify the paper type texture and weight from Printing Preferen...

Page 54: ...contact with the imaging unit Are the contacts free from damage not bent and in proper contact with the imaging unit Go to step 10 Contact the next level of support Step 10 Check all connections on the power supply for proper connection Is the power supply properly connected Contact the next level of support Go to step 11 Step 11 Replace the connections Does the problem remain Go to step 12 The pr...

Page 55: ...factory default setting 2 Set the paper type texture and weight in the Paper menu to match the paper loaded Does the problem remain Go to step 4 The problem is solved Step 4 a Remove the toner cartridge and imaging unit b Push either side of the transfer roller located below the imaging unit to check if it depresses and bounces back into place c If the transfer roller does not depress and bounce b...

Page 56: ...e the transfer roller See Transfer roll removal on page 218 Does the problem remain Go to step 9 The problem is solved Step 9 Clean the printhead lens See Cleaning the printhead lenses on page 276 Note This is applicable only to models installed with a galvo LSU To determine whether the LSU is galvo check the serial number of the printer The sixth digit character assigned should be in the 0 9 or B...

Page 57: ...onnected Go to step 15 Go to step 14 Step 14 Replace the connections Does the problem remain Go to step 15 The problem is solved Step 15 Replace the cartridge gearbox See Cartridge gearbox removal on page 206 Does the problem remain Go to step 16 The problem is solved Step 16 Replace the controller board See Controller board removal on page 210 Does the problem remain Contact the next level of sup...

Page 58: ...ype and weight in the Paper menu to match the paper loaded Does the problem remain Go to step 5 The problem is solved Step 5 Depending on the operating system specify the paper size from Printing Preferences or Print dialog Does the problem remain Go to step 6 The problem is solved Step 6 Remove paper from the tray and then turn it over Does the problem remain Go to step 7 The problem is solved St...

Page 59: ...a fresh package Note The amount of moisture in paper affects both print quality and printer ability to feed paper correctly b Make sure that the printer supports the paper loaded For a complete list of supported paper see the printer User s Guide Does the problem remain Go to step 3 The problem is solved Step 3 Make sure that the fuser entry guide is free of waste toner and dust Warning Potential ...

Page 60: ...e printer is using a third party cartridge then refer the users to their cartridge supplier Is the printer using a genuine and supported toner cartridge Go to step 3 Go to step 2 Step 2 Install a genuine and supported toner cartridge Does the problem remain Go to step 3 The problem is solved 4514 2xx Diagnostics and troubleshooting 60 ...

Page 61: ... roller contact B on the right side of the imaging unit for damage and contamination Is the charge roller contact damaged and contaminated Go to step 4 Go to step 5 Step 4 Repair or replace the charge roller contact on the imaging unit Does the problem remain Go to step 5 The problem is solved Step 5 Replace the imaging unit Does the problem remain Go to step 6 The problem is solved 4514 2xx Diagn...

Page 62: ...k the high voltage metal contacts on the imaging unit for damage If necessary replace the imaging unit Does the problem remain Go to step 9 The problem is solved Step 9 Check cable JPS1 from the controller board to the power supply for proper connection Is the cable properly connected Go to step 11 Go to step 10 Step 10 Reseat the cable Does the problem remain Go to step 11 The problem is solved S...

Page 63: ...tep 2 Replace the imaging unit Does the problem remain Go to step 3 The problem is solved Step 3 Check if the distance between repeating defects is equal to 3 15 inches 85 mm Does the distance between repeating defects equal to 3 15 inches 85 mm Go to step 4 Contact the next level of support Step 4 Replace the fuser See Fuser removal on page 262 Does the problem remain Go to step 5 The problem is ...

Page 64: ...nter supports the paper loaded Note For a complete list of supported paper see the printer User s Guide Is the paper supported Go to step 5 Go to step 4 Step 4 Remove the paper and then load a supported one Does the problem remain Go to step 5 The problem is solved Step 5 Check the tray pick roller for excess wear and contamination Is the pick roller free from excess wear and contamination Go to s...

Page 65: ... the paper loaded Does the problem remain Go to step 11 The problem is solved Step 11 Check if the printer supports the paper loaded Note For a complete list of supported paper see the printer User s Guide Is the paper supported Go to step 13 Go to step 12 Step 12 Remove the paper and then load a supported one Does the problem remain Go to step 13 The problem is solved Step 13 Check the MPF pick r...

Page 66: ...e supplier Is the printer using a genuine and supported toner cartridge Go to step 3 Go to step 2 Step 2 Install a genuine and supported toner cartridge Does the problem remain Go to step 3 The problem is solved Step 3 Remove and then reinstall the imaging unit Does the problem remain Go to step 4 The problem is solved Step 4 Replace the imaging unit Does the problem remain Go to step 5 The proble...

Page 67: ...ter is using a third party cartridge then refer the users to their cartridge supplier Is the printer using a genuine and supported toner cartridge Go to step 3 Go to step 2 Step 2 Install a genuine and supported toner cartridge Does the problem remain Go to step 3 The problem is solved Step 3 Turn off the printer wait for 10 seconds and then turn on the printer Does the problem remain Go to step 4...

Page 68: ...em remain Contact the next level of support The problem is solved Vertical light bands check Actions Yes No Step 1 Check if the printer is using a genuine and supported Lexmark toner cartridge Note If the printer is using a third party cartridge refer the users to their cartridge supplier Is the printer using a genuine and supported toner cartridge Go to step 3 Go to step 2 Step 2 Install a genuin...

Page 69: ...on page 264 Does the problem remain Go to step 5 The problem is solved Step 5 Replace the imaging unit Does the problem remain Contact the next level of support The problem is solved Vertical dark bands check Actions Yes No Step 1 Check if the printer is using a genuine and supported Lexmark toner cartridge Note If the printer is using a third party cartridge then refer the users to their cartridg...

Page 70: ...d add a cover to the fan inlet vent to block the light from entering the printer or contact the next level of support Does the problem remain Go to step 5 The problem is solved Step 5 If a separator plastic A is stuck inside the imaging unit or if there are other obstructions between the charge roller and photoconductor drum then remove them Does the problem remain Contact the next level of suppor...

Page 71: ...3 The problem is solved Step 3 a Remove any packing material left on the imaging unit including the red separator plastic A Note You may need a pair of pliers to remove a piece of broken plastic inside the imaging unit b Check the charge roller contact B on the right side of the imaging unit for damage and proper installation Is the charge roller contact damaged and contaminated Go to step 4 Go to...

Page 72: ...ging unit contacts Does the problem remain Go to step 8 The problem is solved Step 8 Check connection JPS1 on the controller board and the connections on the power supply Are the connections properly connected Go to step 10 Go to step 9 Step 9 Reconnect the cables Does the problem remain Go to step 10 The problem is solved Step 10 Replace the power supply See Power supply removal on page 239 Does ...

Page 73: ...match the paper loaded Note Make sure that the printer supports the paper loaded For a complete list of supported paper see the printer User s Guide Does the problem remain Go to step 4 The problem is solved Step 4 a Update the ﬁrmware to the latest version available b Enter the Diagnostics menu and then change the EngSetting 14 value to 48 Note You can also change the setting through a bundle ﬁle...

Page 74: ...page 276 Note This is applicable only to models installed with a galvo LSU To determine whether the LSU is galvo check the serial number of the printer The sixth digit character assigned should be in the 0 9 or B N range Example 4514 20HH 007CR Does the problem remain Go to step 8 The problem is solved Step 8 Check if the imaging unit contacts B are contaminated or bent out of proper position Are ...

Page 75: ...tep 11 Step 11 Replace the connections Does the problem remain Go to step 12 The problem is solved Step 12 Replace the power supply See Power supply removal on page 239 Does the problem remain Go to step 13 The problem is solved Step 13 Replace the printhead See Laser scanning unit LSU removal on page 264 Does the problem remain Contact the next level of support The problem is solved Fine lines ar...

Page 76: ... panel adjust the Toner Darkness setting to 7 a From the Settings menu navigate to Print Settings Quality menu Pixel Boost Fonts Submit b From the Quality menu select Toner Darkness and then adjust the setting to 7 c Submit the changes Note Adjusting the Toner Darkness setting to 7 results in a slightly lighter print You may leave the Toner Darkness value at 8 in order to maintain the darkness tha...

Page 77: ...maging unit Does the problem remain Go to step 4 The problem is solved Step 4 Check if a separator plastic A or a piece of it is stuck inside the imaging unit or if there are any other obstructions between the charge roller and photoconductor drum Is the imaging unit free from any separator plastic fragments or other obstructions Go to step 6 Go to step 5 Step 5 Using a pair of pliers remove the s...

Page 78: ... contact block damaged or improperly installed Go to step 8 Contact the next level of support Step 8 Reinstall or replace the imaging unit contact block Does the problem remain Contact the next level of support The problem is solved Compressed images appear on prints check 4514 2xx Diagnostics and troubleshooting 78 ...

Page 79: ... coupler move freely or appear damaged Go to step 2 Go to step 3 Step 2 Replace the imaging unit Does the problem remain Go to step 3 The problem is solved Step 3 Replace the main drive gearbox See Main drive gearbox removal on page 195 Does the problem remain Contact the next level of support The problem is solved Incorrect margins on prints check 4514 2xx Diagnostics and troubleshooting 79 ...

Page 80: ...ize speciﬁed in the tray settings Does the problem remain Go to step 3 The problem is solved Step 3 Depending on your operating system specify the paper size from Printing Preferences or from the Print dialog Does the problem remain Go to step 4 or contact the next level of support The problem is solved Step 4 a Enter the Diagnostics menu and then select Registration b Adjust the margins as necess...

Page 81: ... weight in the Paper menu to match the paper loaded Does the problem remain Go to step 4 The problem is solved Step 4 Remove and then reinstall the fuser Does the problem remain Go to step 5 The problem is solved Step 5 Replace the fuser See Fuser removal on page 262 Does the problem remain Go to step 6 The problem is solved Step 6 Reseat the connections on the power supply Does the problem remain...

Page 82: ...eakage Go to step 4 Go to step 5 Step 4 Replace the imaging unit Does the problem remain Go to step 5 The problem is solved Step 5 Check if toner specks appear only on the edges or back side of the pages Do toner specks appear only on the edges or back side of the pages Go to step 6 Go to step 7 Step 6 Replace the transfer roller See Transfer roll removal on page 218 Does the problem remain Go to ...

Page 83: ...aper ﬁll indicator Do not slide paper into the tray Load paper as shown in the illustration Make sure that the paper guides are properly positioned Push the tray ﬁrmly into the printer after loading paper Use recommended paper Use only recommended paper or specialty media Do not load wrinkled creased damp bent or curled paper Flex fan and straighten paper before loading it Do not use paper that ha...

Page 84: ...ccess area Description 1 Standard bin 2 Rear door 3 Standard 250 sheet tray Tray 1 4 Optional 250 or 550 sheet tray Tray 2 5 Multipurpose feeder door 6 Front door Notes When Jam Assist is set to On the printer automatically ﬂushes blank pages or pages with partial prints to the standard bin after a jammed page has been cleared Check your printed output stack for discarded pages When Jam Recovery i...

Page 85: ...ching it 1 Press the button on the right side of the printer and then open the front door 2 1 2 Pull out the toner cartridge using the handle 3 Lift the green handle and then pull out the imaging unit from the printer Warning Potential Damage Do not touch the photoconductor drum Doing so may affect the print quality of future print jobs 4514 2xx Diagnostics and troubleshooting 85 ...

Page 86: ...t to direct light for more than 10 minutes Extended exposure to light can cause print quality problems 5 Lift the green ﬂap in front of the printer 6 Firmly grasp the jammed paper on each side and then gently pull it out Note Make sure all paper fragments are removed 4514 2xx Diagnostics and troubleshooting 86 ...

Page 87: ...on the side rails inside the printer and then insert the cartridge into the printer 9 Close the front door 10 From the printer control panel press to clear the message and continue printing x page jam clear standard bin 20y xx 1 Firmly grasp the jammed paper on each side and then gently pull it out Note Make sure all paper fragments are removed 2 From the printer control panel press to clear the m...

Page 88: ...own the rear door CAUTION HOT SURFACE The inside of the printer might be hot To reduce the risk of injury from a hot component allow the surface to cool before touching it 3 Firmly grasp the jammed paper on each side and then gently pull it out Note Make sure all paper fragments are removed 4514 2xx Diagnostics and troubleshooting 88 ...

Page 89: ...d continue printing x page jam remove tray 1 to clear duplex 23y xx CAUTION HOT SURFACE The inside of the printer might be hot To reduce the risk of injury from a hot component allow the surface to cool before touching it 1 Pull out the tray completely 4514 2xx Diagnostics and troubleshooting 89 ...

Page 90: ...per Make sure all paper fragments are removed 3 Firmly grasp the jammed paper on each side and then gently pull it out Note Make sure all paper fragments are removed 4 Insert the tray 5 From the printer control panel press to clear the message and continue printing x page jam open tray 1 241 xx 1 Pull the tray completely out of the printer 4514 2xx Diagnostics and troubleshooting 90 ...

Page 91: ...ull it out Note Make sure all paper fragments are removed 3 Insert the tray 4 From the printer control panel select Next Clear the jam press OK x page jam open tray 2 242 xx 1 Pull the tray completely out of the printer Note The message on the printer display indicates the tray where the jammed paper is located 4514 2xx Diagnostics and troubleshooting 91 ...

Page 92: ...ed 3 Insert the tray 4 From the printer control panel select Next Clear the jam press OK x page jam clear manual feeder 250 xx 1 From the multipurpose feeder ﬁrmly grasp the jammed paper on each side and then gently pull it out Note Make sure all paper fragments are removed 4514 2xx Diagnostics and troubleshooting 92 ...

Page 93: ...ge 95 200 03 Page did not reach input sensor or was late reaching input sensor but was successfully picked from the source Go to Sensor input early late arriving service check on page 95 200 05 Input sensor covered too long Source x Go to Sensor input early late arriving service check on page 95 200 08 Page arrive at input senor at unexpected time Go to Sensor input early late arriving service che...

Page 94: ...ive control out of range due to an external event beyond what the control is designed to handle Go to Sensor input jam service check on page 97 200 30 Invalid printhead NVRAM Go to Sensor input jam service check on page 97 200 31 Paper in the middle of a job at input sensor before interrupt occurred Go to Sensor input early late arriving service check on page 95 200 32 Detected cover switch bounce...

Page 95: ...nnected Go to step 4 Reseat the cable Step 4 Check the input sensor Is it free of damage Go to step 5 Replace the input sensor See Duplex sensor and input sensor removal on page 242 Step 5 Does the error remain Contact the next level of support The problem is solved Sensor input early late arriving service check Action Yes No Step 1 Check the paper source Is the paper from the MPF Go to step 2 Go ...

Page 96: ... sensor area for jammed media fragments Is the paper path free of partially fed or jammed media Go to step 6 Clear the paper path of any media fragments Step 6 Check the jam access cover if it is blocking the input sensor Is it blocking the input sensor Replace the jam access cover See Jam access cover removal on page 230 Go to step 7 Step 7 Check the input sensor cable for proper connection to th...

Page 97: ...r See Duplex sensor and input sensor removal on page 242 Step 5 Check the controller board for any damage Is it free of damage Go to step 6 Replace the controller board See Controller board removal on page 210 Step 6 Does the error remain Contact the next level of support The problem is solved Main drive motor control jam service check Action Yes No Step 1 a Remove the main drive gearbox b Check t...

Page 98: ... Input sensor is not covered Go to Sensor narrow media jam service check on page 98 201 20 Took too long to ramp up auger motor Go to Cartridge gearbox service check on page 133 201 21 Stopped detecting pulses from auger motor s encoder system Go to Cartridge gearbox service check on page 133 201 22 Auger motor underspeed error Go to Cartridge gearbox service check on page 133 Sensor narrow media ...

Page 99: ...r media or missing signal Go to Sensor fuser exit jam service check on page 100 202 16 Page at fuser nip before fuser started ramping toward desired Indicates code may be receiving more hall interrupts than intended Go to Sensor fuser exit jam service check on page 100 202 17 Page at fuser nip before fuser reached acceptable operating temperature Page arrived at fuser earlier than expected so it w...

Page 100: ...damage Are they free of damage Go to step 5 Replace the fuser See Fuser removal on page 262 Step 5 Does the error remain Contact the next level of support The problem is solved 23y paper jams 23y paper jam messages Error code Description Action 230 01 Sheet covering internal duplex sensor during warm up Go to Duplex service check on page 101 230 02 Paper jam around internal duplex Go to Duplex ser...

Page 101: ...on page 194 b Perform a duplex print test Diagnostics Menu Cont Prt Duplex Tray 1 c Check the reverse solenoid for proper operation Does it function properly Go to step 3 Replace the reverse solenoid See Reverse solenoid removal on page 203 Step 3 a Remove the input tray b From under the printer check the duplex gear assembly and duplex link for wear and damage Are the they free of wear and damage...

Page 102: ... Go to Tray 1 jam service check on page 103 241 20 Took too long to ramp up media feeder motor in tray 1 Go to Tray 1 jam service check on page 103 241 21 Media feeder motor stall in tray 1 Go to Tray 1 jam service check on page 103 241 22 Media feeder motor pick motor underspeed in tray 1 Go to Tray 1 jam service check on page 103 241 24 Media feeder motor stalled on the last pick attempt in tray...

Page 103: ...trips Are they free of wear or damage Go to step 3 Replace the tray insert Step 3 Check the front input guide Is it free of damage Go to step 4 Replace the front input guide See Front input guide removal on page 235 Step 4 a POR into the Diagnostics menu and perform a feed test Diagnostics Menu Input Tray Tests Feed Tests Tray 1 Continuous b Cancel the test after ﬁve pages Does the printer success...

Page 104: ... from Tray 2 Paper present sensing indicates media is in the tray Go to Option tray jam service check on page 106 242 09 Tray 2 pick motor lost encoder Go to Option tray jam service check on page 106 242 11 Autocomp Pick Lift Motor Encoder Never Detected in tray 2 Go to Option tray jam service check on page 106 242 12 Motor ramp up error in tray 2 Go to Option tray jam service check on page 106 24...

Page 105: ...underspeed Motor underspeed max PWM and motor underspeed typical accordion jam Go to Option tray jam service check on page 106 242 43 Motor 1 Pick Lift motor ramp end ramp did not reach speed typical pack feed paper jam Go to Option tray jam service check on page 106 242 44 Motor 2 Separator Passthru motor stalled Go to Option tray jam service check on page 106 242 45 Motor 2 Separator Passthru mo...

Page 106: ... assembly Is it free of wear or damage Go to step 5 Replace the pick roller assembly See Pick roller removal on page 266 Step 5 Check the separator roll assembly Is it free of wear or damage Go to step 6 Replace the separator roll assembly See Separator roll assembly removal on page 267 Step 6 Check the tray guides lift plate and lift plate gears Are they free of wear or damage Go to step 7 Replac...

Page 107: ...connection to the controller board Is it properly connected Go to step 3 Reseat the cable Step 3 Check the MPF sensor for damage Is it free of damage Go to step 4 Replace the front input guide See Front input guide removal on page 235 Step 4 Make sure the MPF pick roller and separator pad are free of debris Check both for wear or damage Are they free of damage Go to step 5 Replace the MPF pick rol...

Page 108: ...milar documents Use a non MICR toner cartridge and imaging unit for regular print jobs Cartridge low 88 xx You may need to order a toner cartridge If necessary press on the printer control panel to continue printing Cartridge nearly low 88 xy Press on the printer control panel if necessary to continue printing Cartridge very low 88 xy You may need to replace the toner cartridge very soon If necess...

Page 109: ...l a toner cartridge that matches the region number of the printer x indicates the value of the printer region y indicates the value of the cartridge region x and y can have the following values Printer and toner cartridge regions Region number x Region y 0 Global 1 United States Canada 2 European Economic Area EEA Switzerland 3 Asia Paciﬁc Australia New Zealand 4 Latin America 5 Africa Middle East...

Page 110: ...the warranty All life indicators are designed to function with Lexmark supplies and parts and may deliver unpredictable results if third party supplies or parts are used Imaging component usage beyond the intended life may damage your Lexmark printer or associated components To accept any and all of these risks and to proceed with the use of non genuine supplies or parts in your printer press and ...

Page 111: ...he printer control panel press to clear the light sequence and print using a different tray Check the length and width guides and make sure the paper is loaded properly in the tray Make sure the correct paper size and type are speciﬁed in Print Properties or the Print dialog settings Make sure the correct paper size and type are speciﬁed in the Paper menu on the printer control panel If the printe...

Page 112: ...rom the printer control panel press to continue printing Network x software error 54 Try one or more of the following From the printer control panel press to continue printing Unplug the router then wait for 30 seconds and then plug the router back again Turn off the printer wait for about 10 seconds and then turn the printer back on Update the network ﬁrmware in the printer or print server For mo...

Page 113: ...Local Printer Settings Utility for Windows or through Printer Settings for Macintosh Standard USB port disabled 56 Try one or more of the following From the printer control panel press to continue printing Note The printer discards any data received through the USB port Set the USB Buffer to Auto If the printer is on a network then access the Embedded Web Server 1 Open a Web browser and then type ...

Page 114: ...tall additional printer memory Decrease the resolution setting Complex page some data may not have printed 39 Try one or more of the following From the printer control panel press to continue printing A data loss may occur From the printer control panel press to cancel the print job Install additional printer memory Reduce the number and size of fonts the number and complexity of images and the nu...

Page 115: ...ice check on page 117 31 44 Missing or unresponsive toner cartridge Go to Unresponsive toner cartridge service check on page 117 31 45 Missing or unresponsive toner cartridge Go to Unresponsive toner cartridge service check on page 117 31 46 Missing or unresponsive toner cartridge Go to Unresponsive toner cartridge service check on page 117 31 60 Missing or unresponsive imaging unit Go to Unrespon...

Page 116: ...pported toner cartridge service check on page 118 32 17 Unsupported imaging unit Go to Unsupported imaging unit service check on page 119 32 19 Unsupported cartridge Go to Unsupported toner cartridge service check on page 118 32 20 Unsupported imaging unit Go to Unsupported imaging unit service check on page 119 32 22 Unsupported cartridge Go to Unsupported toner cartridge service check on page 11...

Page 117: ... Supplies mismatch service check on page 122 42 Printer cartridge region mismatch Go to Printer cartridge mismatch service check on page 118 84 Imaging unit low Go to Imaging unit low service check on page 123 88 Toner cartridge low Go to Toner cartridge low service check on page 124 Unresponsive toner cartridge service check Action Yes No Step 1 a Check if the toner cartridge is a supported and g...

Page 118: ...lled Does the problem remain Go to step 2 The problem is solved Step 2 If this error occurred after replacing the controller board then restore the printer conﬁguration See Restoring the printer conﬁguration after replacing the controller board on page 173 Does the problem remain Contact the next level of support The problem is solved Printer cartridge mismatch service check Action Yes No Step 1 a...

Page 119: ...emain Go to step 2 The problem is solved Step 2 If this error occurred after replacing the controller board then restore the printer conﬁguration See Restoring the printer conﬁguration after replacing the controller board on page 173 Does the problem remain Contact the next level of support The problem is solved Imaging unit smart chip contact service check Action Yes No Step 1 a Check if the imag...

Page 120: ...lved Step 2 Update the ﬁrmware Note Contact the next level of support for the correct ﬁrmware level Does the error remain Contact the next level of support The problem is solved Imaging chip compatibility service check Action Yes No Step 1 Check if the imaging unit is a supported and genuine Lexmark supply If not then replace it Does the error remain Go to step 2 The problem is solved Step 2 Updat...

Page 121: ...on page 246 Step 4 a Make sure the input sensor is free of debris b Check the input sensor for damage Is it free of damage Go to step 5 Replace the input sensor See Duplex sensor and input sensor removal on page 242 Step 5 Check the narrow media bin full sensor for damage Is it free of damage Go to step 6 Replace the narrow media bin full sensor See Narrow media bin full sensor removal on page 257...

Page 122: ...es the problem remain Contact the next level of support The problem is solved Insufficient memory service check Action Yes No Step 1 Disable the Resource save feature Settings Print Settings Setup Menu Resource Save Off Does the problem remain Go to step 2 The problem is solved Step 2 Check the memory card for proper installation Is it properly installed Go to step 3 Reseat the memory card Step 3 ...

Page 123: ...10 Does the error remain Contact the next level of support The problem is solved Imaging unit low service check Action Yes No Step 1 Replace the imaging unit Does the problem remain Go to step 2 The problem is solved Step 2 a Make sure the imaging unit smart chip contact cable is properly connected to the controller board b Make sure the contacts are free of debris Does the problem remain Go to st...

Page 124: ... JARW1 is properly connected to the controller board b Make sure the contacts are free of debris Does the problem remain Go to step 3 The problem is solved Step 3 Check the contacts for damaged pins Are they free of damage Contact the next level of support Replace the toner cartridge smart chip contact See Toner cartridge smart chip contact removal on page 212 4514 2xx Diagnostics and troubleshoot...

Page 125: ...oop sweep state 111 52 Open loop printhead error check prelim amp state 111 53 Open loop printhead error enable amp Kp state 111 54 Closed loop printhead error amp Kp failed to converge 111 55 Closed loop printhead error while waiting for amp Kp to converge 111 56 Closed loop printhead error amp Ki failed to converge 111 57 Closed loop printhead error while waiting for amp Ki to converge 111 58 Cl...

Page 126: ... open loop drive limits 111 66 Failed alignment of printhead 111 67 Attempted to exceed open loop drive limits 111 68 Too many fake HSYNCs while aligning printhead 111 69 Attempted to exceed open loop drive limits LSU service check Action Yes No Step 1 Check the LSU cables JVIDEO1 and JGLV1 for proper connection Are they properly connected Go to step 2 Reseat the cables Step 2 Inspect the LSU cabl...

Page 127: ...ailed to reach EP warm up temperature in time 121 29 Fuser failed to reach pre heat temperature for motor start during warm up 121 30 Fuser failed to reach printing temperature by the time a page reached the fuser Go to Fuser service check on page 127 121 31 Fuser is too hot Global temperature check 121 32 Open fuser main thermistor 121 33 Open fuser edge thermistor 121 34 Open fuser backup roll t...

Page 128: ...ser removal on page 262 Step 4 a Turn off the printer b Remove the rear door and cover c Disconnect the fuser cable connected to PCN5 of the power supply d Check for approximate correct resistance on the fuser cable 220V fuser 43 ohms 110V fuser 10 ohms 100V fuser 8 ohms Is the resistance equal to any of the above values Perform an LVPS service check See LVPS service check on page 129 Replace the ...

Page 129: ...e Electrical speciﬁcations on page 295 Does the problem remain Go to step 2 The problem is solved Step 2 Check if the power supply cable is properly connected to the controller board Is it properly connected Go to step 3 Reseat the cables Step 3 a Turn off the printer b Remove the power cord c Measure the resistance between terminals A and D of the power supply socket Is the resistance approximate...

Page 130: ...r Is it free of loose toner Go to step 2 Clean the sensor Step 2 Check the toner density sensor for proper operation a Lower the ACM assembly b Move the toner density sensor wiper from left to right Does it move freely Go to step 3 Reinstall the wiper properly If it still cannot move freely replace the toner density sensor See Toner density sensor removal on page 244 Step 3 Check the toner density...

Page 131: ...k the imaging unit contacts and spring for proper installation or damage Are the contacts and spring properly installed and damaged Go to step 3 Go to step 5 Step 3 Check if the imaging unit contacts and spring are beyond repair Are the contacts and spring beyond repair Contact the next level of support Go to step 4 Step 4 Straighten the imaging unit contacts and install the spring properly Does t...

Page 132: ... 80 Transport motor excessive PWM or temperature Main drive gearbox service check Action Yes No Step 1 Remove the main drive gearbox and check for any debris Is it free of debris Go to step 2 Remove the debris Step 2 Check the gears of main drive gearbox for wear or damage Are they free of wear or damage Go to step 3 Replace the main drive gearbox See Main drive gearbox removal on page 195 Step 3 ...

Page 133: ... remain Go to step 5 The problem is solved Step 3 a Remove and then reinstall the toner cartridge Make sure that it is properly seated b Check the toner cartridge toner cartridge button and cartridge plunger for damage Replace if necessary c Make sure that the latest ﬁrmware is installed Does the problem remain Go to step 4 The problem is solved Step 4 Run a print test Does the problem remain Go t...

Page 134: ...rning Potential Damage Do not replace the controller board unless directed by your next level of support 1 Collect the history information and ﬁrmware logs Fwdebug and logs tar gz from the SE menu 2 Collect the settings from the menu settings page 3 Collect information from the user Note Not all of the items are retrievable from the printer you are working on A Collecting the history information f...

Page 135: ...essed log ﬁle Take note of the destination folder where the log ﬁle is saved C Collecting the settings from the menu settings page Note The menu settings page is different for each printer For more information see the User s Guide Your next level of support will tell you which page they want to see Copying the menu settings page from the Embedded Web Server EWS Note Make sure that your printer is ...

Page 136: ... Perform the Procedure before starting the 9yy service checks on page 134 2 Determine the operating system used when the error occurred If possible determine whether a PostScript or PCL ﬁle was sent to the device when the error occurred Ask the customer which Lexmark Solutions applications are installed on the device Action Yes No Step 1 POR the printer Does the error remain Go to step 2 The probl...

Page 137: ... following Error log Menu settings page Network settings page Does the error remain while these pages were printing Go to step 31 Go to step 7 Step 7 Note Before performing this step write down the following information about the ﬁle being sent to the printer Application used Operating system Driver type File type PCL PostScript XPS etc a Reattach the communications cable b POR the printer c Send ...

Page 138: ... the error remain Go to step 31 Go to step 13 Step 13 Is there optional memory installed Go to step 14 Go to step 16 Step 14 a Reinstall the memory b Send a print job to the printer Does the error remain Go to step 15 Go to step 16 Step 15 a Install a Lexmark recommended memory option b Send a print job to the printer Does the error remain Go to step 31 The problem is solved Step 16 Is there a mod...

Page 139: ... an ISP option installed Go to step 22 The problem is solved Step 22 a Reinstall the ﬁrst ISP option b POR the printer Does the error remain Go to step 24 Go to step 23 Step 23 Run a job to test the option Does the error remain Go to step 24 Go to step 26 Step 24 a Upgrade the ﬁrmware if it was not upgraded in a previous step Note Contact your next level of support for the correct ﬁrmware level to...

Page 140: ...Send the printer a print job Does the error remain Go to step 30 Go to step 26 Step 30 a Replace the faulty ISP option b POR the printer Does the error remain Go to step 31 Go to step 26 Step 31 Contact your next level of support You will need the following information Exact 900 xx error digits and complete error message Printed menu settings page Printed network settings page Device error log A s...

Page 141: ...e check on page 129 948 xx Failed engine card pel clock check failed Replace the controller board Go to Controller board removal on page 210 949 xx Failed engine card delay line calibration failure Replace the controller board 950 958 errors 950 958 error messages Error code Description Action 950 xx NVRAM mismatch failure mismatch between controller board EEPROM and control panel mirror xx codes ...

Page 142: ...g components Control panel assembly Controller board assembly Replace only one component at a time Replace the required component and perform a POR before replacing a second component listed above If this procedure is not followed the printer will be rendered inoperable Never replace two or more of the components listed above without a POR after installing each one or the printer will be rendered ...

Page 143: ...blem is solved Step 5 Replace the original control panel assembly with a new and not previously installed control panel assembly Does the error continue Contact the next level of support The problem is solved Step 6 Replace the original control panel assembly with a new and not previously installed control panel door assembly Does the error continue Contact the next level of support The problem is...

Page 144: ...failure 959 25 Insufficient device space during HW prog 959 26 Incremental counter reset exceeds maximum value 959 27 Increment count failed due to max value limit 959 28 Invalid SP Memory Conﬁguration 959 30 Pensive library ﬂagged an invalid argument s Go to Invalid ﬁrmware controller board service check on page 145 959 31 Pensive library ﬂagged an invalid device address 959 32 Failure to init ph...

Page 145: ...ad Emulation Cyclic Redundancy Check CRC Error checksum failure detected in the emulation header or emulation ﬁle Go to Download emulation cyclic redundancy service check on page 145 RAM memory error service check Action Yes No Replace the bad memory card Does the error remain Contact the next level of support The problem is solved Download emulation cyclic redundancy service check Action Yes No S...

Page 146: ...ork error Flash parts failed while programming network port Network port error service check Action Yes No Step 1 Check the network cable for proper connection and damage and replace if necessary Does the problem remain Go to step 2 The problem is solved Step 2 Check the controller board network port for proper operation and damage and replace the controller board if necessary Does the problem rem...

Page 147: ...xx Invalid command received by the speciﬁed device 984 xx Invalid command parameter received by the speciﬁed device Option communication error service check Action Yes No Step 1 Make sure that the optional hardware is compatible with the printer Does the problem remain Go to step 2 The problem is solved Step 2 Make sure that the ﬁrmware of the engine and options are compatible Are the ﬁrmware of t...

Page 148: ... 99y error messages Error code Description Action 990 xx An equipment check condition has occurred in the speciﬁed device but the device is unable to identify the exact component failure The device can be Engine Duplex Tray x Env Feeder Output Bin x applicable only for single bin devices Bins x to y applicable only for multiple bin devices Go to Option communication error service check on page 147...

Page 149: ...152 322 55 Motor 2 Separator Pass through motor stop error 322 56 Motor 2 Separator Pass through PWM underﬂow motor overspeed 324 error messages Error code Description Action 324 57 Motor 3 motor no ﬁrst encoder Go to Option tray ACM motor service check on page 152 324 58 Motor 3 motor stop error 324 59 Motor 3 PWM underﬂow motor overspeed 325 error messages Error code Description Action 325 60 Ha...

Page 150: ...or code Description Action 334 57 Motor 3 motor no ﬁrst encoder Go to Option tray ACM motor service check on page 152 334 58 Motor 3 motor stop error 334 59 Motor 3 PWM underﬂow motor overspeed 335 error messages Error code Description Action 335 60 Hardware error Board ID unknown Go to Option tray controller card service check on page 153 335 61 Hardware error Option type unknown 335 62 Hardware ...

Page 151: ... 59 Motor 3 PWM underﬂow motor overspeed Option tray pick lift motor service check Action Yes No Step 1 a Remove the option tray insert b Check the lift plate and gears for proper operation by moving the metal plate Do the lift plate and gears move freely and are they free of wear or damage Go to step 2 Replace the tray insert Step 2 Check the pick lift motor for the following Gear tooth breakage ...

Page 152: ...parator roll assembly See Separator roll assembly removal on page 267 Option tray ACM motor service check Action Yes No Step 1 Check the cable J11 on the option tray controller card Is it properly connected Go to step 2 Reseat the cable Step 2 a Remove the option tray insert and bypass the tray present sensor b POR into the Diagnostics Menu and perform a feed test Diagnostics Menu Feed Test choose...

Page 153: ...check on page 156 Fan does not come on Fan is noisy Go to Cooling fan service check on page 153 Printer not communicating with host Go to USB print service check on page 156 Machine does not POR no power Go to Dead machine service check on page 154 Print job not printing on network attached printer Go to Network service check on page 157 Network attached printer offline Go to Network service check...

Page 154: ...for continuity Replace if necessary b Make sure the nominal voltage source is within speciﬁcation See Electrical speciﬁcations on page 295 Go to step 2 The problem is solved Step 2 Check if the power supply cable is properly connected to the controller board Are they properly connected Go to step 3 Reseat the cables Step 3 a Turn off the printer b Remove the power cord c Measure the resistance bet...

Page 155: ...ser fan and drive motor function at startup Go to step 2 Go to step 3 Step 2 Run some print jobs Does the error remain Go to step 3 The problem is solved Step 3 Check all cables on the controller board Are they connected properly Go to step 5 Go to step 4 Step 4 Properly connect all the cables on the controller board Does the error remain The problem is solved Go to step 5 Step 5 Unplug the cable ...

Page 156: ...time Action Yes No Step 1 Check the UICC cable for proper connection to the UICC and to the controller board Is it properly connected Go to step 2 Reseat the cable Step 2 Replace the UICC Go to UICC removal on page 225 Did this ﬁx the problem The problem is solved Replace the controller board Go to Controller board removal on page 210 USB print service check Action Yes No Step 1 Enter Diagnostic m...

Page 157: ...ettings Consult the network administrator to verify that the physical and wireless network settings displayed on the network settings page for the device are properly conﬁgured If a wireless network is used then verify that the printer is in range of the host computer or wireless access point and there is no electronic interference Have the network administrator verify that the device is using the...

Page 158: ...s 169 254 Go to step 8 Go to step 9 Step 8 POR the printer Did this resolve the issue The problem is solved Go to step 10 Step 9 Reset the address on the printer to match the IP address on the driver Did this resolve the issue The problem is solved Go to step 10 Step 10 Have the network administrator verify that the printer and PC s IP address have identical subnet addresses Are the subnet address...

Page 159: ...n the wireless network communicating properly Go to step 18 Contact the network administrator Step 18 Verify that the wireless card is properly seated on the controller board Is the wireless card seated correctly Go to step 20 Go to step 19 Step 19 Properly reseat the wireless card Did this ﬁx the problem The problem is solved Go to step 20 Step 20 If there is an attached antenna is the antenna da...

Page 160: ...is ﬁx the problem The problem is solved Go to step 25 Step 25 Replace the controller board See Controller board removal on page 210 Did this ﬁx the problem The problem is solved Contact the next level of support 4514 2xx Diagnostics and troubleshooting 160 ...

Page 161: ...he Service menus Diagnostics menu Entering the Diagnostics menu 1 Turn off the printer 2 Open the front access cover 3 Press and hold 4 Turn on the printer 5 Release the button after 10 seconds Print Diagnostics Menu Instruction Sheet This prints a page that contains Instructions on how to navigate through the Diagnostics menu settings The order of the Diagnostics menu settings the LED pattern tha...

Page 162: ...ctory default values should be used The following printer settings have different US and non US values Printer default values US value Non US value Paper sizes setting in the General settings menu U S Metric Default paper size paper feeding sources which do not have hardware size sensing capability Letter A4 Default envelope size envelope feeding sources which do not have hardware size sensing cap...

Page 163: ...alue is increased by 1 the strobe is sampled 50 ns longer Each time this value is decreased by 1 the strobe is sampled 50 ns less When the value of this setting is 0 the factory default value is used to determine the amount of time the strobe is sampled Print Event Log This prints the Event Log The Event Log tracks the occurrence of various critical events in the functional history of the printer ...

Page 164: ...on after 10 seconds Print Conﬁguration Menu Instruction Sheet This prints a page that contains Instructions on how to navigate through the Conﬁguration menu settings The order of the Conﬁguration menu settings the LED pattern that represents each setting the current value of each setting and the possible values of each setting Restore Base Warning Potential Damage This operation cannot be undone T...

Page 165: ... orientation from all trays Short Edge The printer will print A5 size paper in the short edge feed orientation from all trays Reduced Curl When on this setting signiﬁcantly reduces throughput and should be activated only as a last resort to solve paper curl problems The printer uses this mode only when the media type is set to Paper Available options Off On Demo Mode Demo mode is often used in ret...

Page 166: ... CR is common to both the PPDS and PCL emulations When the setting is changed it is changed for both emulations Available options Off On Energy Conserve This affects the values that appear in the Power saver setting in General settings menu Available options Off The Power saver menu displays a Disabled setting When selected it disables the Power saver feature On Disabled does not appear in the Pow...

Page 167: ...strobe Off MAC Binary PS This conﬁgures the printer to process Macintosh binary PostScript print jobs Available options Off The printer ﬁlters PostScript print jobs using standard protocol On The printer processes raw binary PostScript print jobs from computers using the Macintosh operating system This setting often causes Windows print jobs to fail Auto The printer processes print jobs from compu...

Page 168: ... only at 10 Mbps full duplex 100Mbps half duplex Forces the printer to try to connect to the network only at 100 Mbps half duplex 100Mbps full duplex Forces the printer to try to connect to the network only at 100 Mbps full duplex Entering Invalid engine mode This mode is used if the printer has an invalid code and needs the correct code loaded After entering this mode the ﬁrmware code can be upda...

Page 169: ...plays copyright information Code Revision Info Network code level Displays network code level Network Compile Info Displays network compile information Printer Code Level Displays printer code information Printer Compile Info Displays compile information History Print History Mark History History Mode MAC Set Card Speed LAA Keep Alive NVRAM Dump NVRAM Reinit NVRAM TCP IP netstat r arp a Allow SNMP...

Page 170: ...4514 2xx 170 ...

Page 171: ...ions Hard disk memory Some devices have a hard disk drive installed The printer hard disk is designed for device speciﬁc functionality and cannot be used for long term storage for data that is not print related The hard disk does not provide the capability for users to extract information create folders create disk or network ﬁle shares or transfer FTP information directly from a client device The...

Page 172: ...you are not working on the machine and do not put unprotected ESD sensitive parts on a table If possible keep all ESD sensitive parts in a grounded metal cabinet case Be extra careful while working with ESD sensitive parts when cold weather heating is used because low humidity increases static electricity Controller board control panel replacement This procedure should be followed only if both the...

Page 173: ...rinter conﬁguration after replacing the controller board Restore the printer to its correct conﬁguration to complete the replacement service Use the Service Restore Tool to download the software bundle and then ﬂash the printer settings and embedded solutions Note The software bundle contains the latest version of the ﬁrmware applications and software licenses from the Lexmark Virtual Solutions Ce...

Page 174: ...s in the ﬁle Notes Perform the install instructions on the Readme ﬁle in the exact order shown Only restart the printer when instructed to in the ﬁle For more information on how to ﬂash the downloaded ﬁles see Updating the printer ﬁrmware on page 177 To load the zip ﬁles that are extracted from the Service Restore Tool see Restoring solutions licenses and conﬁguration settings on page 176 4514 2xx...

Page 175: ... all the eSF apps have been installed Notes If you are unable to access the administrative menus to verify that the printer is restored then ask the customer for access rights If a 10 00 error appears after you restart the printer then contact the next level of support 4514 2xx Parts removal 175 ...

Page 176: ... Service Restore Tool do the following 1 Open a Web browser and then type the printer IP address 2 Navigate to Settings Conﬁguration Files 3 From the Conﬁguration File History tab navigate to Import Choose File 4 Select the zip ﬁle from the expanded Service Restore Tool package 4514 2xx Parts removal 176 ...

Page 177: ...ust be in ready state in order to update the ﬁrmware Using a ﬂash drive This option is available only in printer models with front USB port Make sure to enable the Enable Drive and Update Code settings You can ﬁnd the settings in the Flash drive menu under the Settings menu 1 Insert the ﬂash drive into the USB port 2 From the home screen navigate to USB Menu Print from USB Accept or OK 3 Select th...

Page 178: ... through 4 for the other ﬁles Ribbon cable connectors Zero Insertion Force ZIF connectors Zero Insertion Force ZIF connectors are used on the boards and cards used in this printer Before inserting or removing a cable from these connectors read this entire section Great care must be taken to avoid damaging the connector or cable when inserting or removing the cable Warning Potential Damage Do not i...

Page 179: ...r The cable is inserted horizontally into the connector Warning Potential Damage When opening or closing this type of actuator gently lift or close the two tabs located on each end of the actuator The two tabs should be moved simultaneously Do not close the actuator from the center of the actuator Removing a cable from the horizontal top contact connector 1 Place a ﬁnger at each end of the locking...

Page 180: ...on The tabs on the ends of the actuator are vertical when the actuator is unlocked 2 Insert the cable with the contacts on the cable facing up Insert the cable on top of the actuator Note Verify that the cable is installed squarely into the connector If the cable is not squarely installed then intermittent failures could occur 4514 2xx Parts removal 180 ...

Page 181: ... actuator to the locked position The cable should not move while this step is performed If the cable moves open the actuator reposition the cable and then close the actuator to the down position 4514 2xx Parts removal 181 ...

Page 182: ...tor Warning Potential Damage When opening or closing this type of actuator gently lift the center of the actuator using your ﬁnger Do not use a ﬁngernail or screwdriver to open the actuator This could damage the ribbon cable Do not close the actuator from the ends of the actuator Removing a cable from the horizontal bottom contact connector 1 Place two ﬁngers towards each end of the locking actuat...

Page 183: ...ert the cable into the ZIF connector with the contacts facing downward and away from the locking actuator The cable needs to be inserted below the actuator Note Verify that the cable is installed squarely into the connector If the cable is not squarely installed then intermittent failures could occur 4514 2xx Parts removal 183 ...

Page 184: ...3 Place your ﬁnger in the middle of the actuator and then rotate the locking actuator to the locked position 4514 2xx Parts removal 184 ...

Page 185: ...e connector Warning Potential Damage When opening or closing this type of actuator gently lift the center of the actuator using your ﬁnger Do not use a ﬁngernail or screwdriver to open the actuator This could damage the ribbon cable Do not close the actuator from the ends of the actuator Removing a cable from the vertical mount contact connector 1 Gently rotate the locking actuator from the center...

Page 186: ...fy it is in the open position 2 Insert the cable with the contacts on the cable away from the locking actuator Insert the cable on top of the actuator Note Verify that the cable is installed squarely into the connector If the cable is not squarely installed then intermittent failures could occur 4514 2xx Parts removal 186 ...

Page 187: ...d position by pressing down on both ends of the actuator The cable should not move when this step is performed If the cable moves open the actuator reposition the cable and then close the actuator to the down position 4514 2xx Parts removal 187 ...

Page 188: ...Warning Potential Damage When opening or closing this type of actuator gently push or pull the two tabs located on each end of the actuator Do not close the actuator from the center of the actuator Do not use a screwdriver to open or close the actuator Damage to the cable or connector could occur Removing a cable from the horizontal sliding contact connector 1 Simultaneously slide the two tabs loc...

Page 189: ... actuator to verify it is in the open position If you are opening the connector pull back on both end tabs using equal force to avoid breaking the connector 2 Insert the cable with the contacts on the cable facing away from the locking actuator Insert the cable on top of the actuator 4514 2xx Parts removal 189 ...

Page 190: ...rds the connector locking the cable into place The cable should not move when this step is performed If the cable moves open the actuator reposition the cable and then close the actuator to the down position 4514 2xx Parts removal 190 ...

Page 191: ...ooking at the connector take note on which side the contacts are located Many boards will have the word contacts stamped on them to indicate which side of the LIF has the contacts When looking at the board take note that the contacts from the board to the connector are located on the side of the connector with the contacts 2 Insert the cable squarely into the connector Note Verify that the cable i...

Page 192: ...head causes the horizontal lines to appear skewed while the vertical lines remain parallel to the vertical edges There are no adjustments for skew Check the pick tires for wear the paper path for obstructions the fuser for proper setting and the tray paper guides for ﬁt to the media Paper feed skew Printhead misalignment To adjust the printhead 1 POR into the Diagnostics menu and print a Quick tes...

Page 193: ... After obtaining a properly adjusted image on the paper tighten all the screws Removal procedures Keep the following tips in mind as you replace parts Some removal procedures require removing cable ties You must replace cable ties during reassembly to avoid pinching wires obstructing the paper path or restricting mechanical movement Remove the toner cartridges imaging unit and media tray before re...

Page 194: ...ral screws start all screws before the ﬁnal tightening Left side removals Left cover removal 1 Position the printer so that it sits on its right side 2 Open the front door 3 Remove the two screws A securing the left cover 4 Release the latches and swing the left cover upward to remove A 4514 2xx Parts removal 194 ...

Page 195: ...Main drive gearbox removal 1 Remove the left cover See Left cover removal on page 194 2 Squeeze the latch and then detach the link from the front door 4514 2xx Parts removal 195 ...

Page 196: ...3 Remove the 4 screws A and then remove the main drive gearbox A 4 Disconnect the cable from the main drive gearbox 4514 2xx Parts removal 196 ...

Page 197: ...noid removal 1 Remove the left cover See Left cover removal on page 194 2 Remove the main drive gearbox See Main drive gearbox removal on page 195 3 Disconnect the MPF solenoid cable from the controller board 4 Remove the screw A 4514 2xx Parts removal 197 ...

Page 198: ...5 Cut the cable B A B 6 Remove the other half of the cable from the printer Installation notes a Install the MPF solenoid b Secure the cable to the holder A 4514 2xx Parts removal 198 ...

Page 199: ...c Insert the cable into the hole B d Route the cable using the new path and secure it with a cable tie C 4514 2xx Parts removal 199 ...

Page 200: ...er See Left cover removal on page 194 2 Remove the main drive gearbox See Main drive gearbox removal on page 195 3 Remove the front door See Front door removal on page 231 4 Disconnect the spring A from the printer A 4514 2xx Parts removal 200 ...

Page 201: ...5 Remove the three screws B and then remove the left front mount B 4514 2xx Parts removal 201 ...

Page 202: ...6 Remove the three screws C and then remove the MPF gearbox C 7 Release the two latches D and then remove the main input drive gears D 4514 2xx Parts removal 202 ...

Page 203: ...page 209 2 Remove the left cover See Left cover removal on page 194 3 Remove the rear door and cover See Rear door and cover removal on page 256 4 Remove the top cover See Top cover removal on page 263 5 Remove the cooling fan See Cooling fan removal on page 209 6 Disconnect cable JDRSOL1 from the controller board 4514 2xx Parts removal 203 ...

Page 204: ...l on page 195 4 Remove the rear door and cover See Rear door and cover removal on page 256 5 Remove the power supply See Power supply removal on page 239 6 Remove the power supply shield See Power supply shield removal on page 240 7 Remove the duplex See Duplex removal on page 241 8 Disconnect the cable JFSOL from the controller board 9 Secure right end of the shaft A with a pair of needle nose pl...

Page 205: ...e ACM clutch and cut the cable to detach the ACM clutch 12 Remove the other half of the cable from the printer Installation notes a Pull out the shaft b Reinstall the ACM clutch c Route the cable using the new path 4514 2xx Parts removal 205 ...

Page 206: ...e tie A A Cartridge gearbox removal 1 Remove the left cover See Left cover removal on page 194 2 Remove the four screws A securing the cartridge gearbox A 3 Disconnect the cable from the cartridge gearbox 4514 2xx Parts removal 206 ...

Page 207: ...Remove the power supply See Power supply removal on page 239 4 Remove the power supply shield See Power supply shield removal on page 240 5 Remove the duplex See Duplex removal on page 241 6 Position the printer so that it sits on its right side 7 Remove the E clip A 8 Remove the screw B 9 Remove the screw C 10 Remove the three gears A B C 4514 2xx Parts removal 207 ...

Page 208: ...11 From behind the three gears remove the duplex coupling D D 12 Remove the duplex link E from the duplex E 4514 2xx Parts removal 208 ...

Page 209: ...er B A Cooling fan duct removal Note This is not a FRU 1 Remove the right cover See Right cover removal on page 209 2 Remove the screw A and then remove the cooling fan duct A Cooling fan removal 1 Remove the right cover See Right cover removal on page 209 2 Remove the cooling fan duct See Cooling fan duct removal on page 209 3 Disconnect the cable JFAN1 or JFAN2 from the controller board 4514 2xx...

Page 210: ...ount to the printer A 5 Remove the two screws B securing the fan to the fan mount B Controller board removal 1 Remove the right cover See Right cover removal on page 209 2 Disconnect all cables from the controller board 4514 2xx Parts removal 210 ...

Page 211: ...ove the ﬁve screws B securing the controller board B Installation note After installing a new controller board perform the printer conﬁguration restoration See Restoring the printer conﬁguration after replacing the controller board on page 173 4514 2xx Parts removal 211 ...

Page 212: ...W1 from the controller board 3 Remove the two screws A A 4 Remove the two screws B and then detach the right cartridge guide Warning Potential Damage Do not cut or disconnect the cable at the rear of the right cartridge guide Leave the right cartridge guide dangling while performing the rest of the steps 4514 2xx Parts removal 212 ...

Page 213: ...behind the right cartridge guide release the 4 latches C to detach the toner cartridge smart chip contact Note Pay attention to the original position of the spring and the actuators C 4514 2xx Parts removal 213 ...

Page 214: ... The cartridge lock should move up c Release the cartridge actuator The cartridge lock should move back to its original position Front removals Left front mount removal 1 Remove the left cover See Left cover removal on page 194 2 Remove the front door See Front door removal on page 231 4514 2xx Parts removal 214 ...

Page 215: ...3 Disconnect the spring A from the printer A 4 Remove the three screws B and then remove the left front mount B 4514 2xx Parts removal 215 ...

Page 216: ...ht cover See Right cover removal on page 209 2 Disconnect all control panel cables from the controller board 3 Disconnect the cable JCVR1 from the controller board 4 Remove the screw A to disconnect the ground wire A 4514 2xx Parts removal 216 ...

Page 217: ...5 Remove the four screws B and then remove the right front mount B 4514 2xx Parts removal 217 ...

Page 218: ... roll with bare hands Oil from the skin can damage it 1 Squeeze the latches at each end of the transfer roll 2 Lift to remove the transfer roll Warning Potential Damage Do not remove the spring under the left latch Doing so will damage the printer 4514 2xx Parts removal 218 ...

Page 219: ...Cartridge plunger removal 1 Open the front door 2 Tilt the cartridge plunger 4514 2xx Parts removal 219 ...

Page 220: ...3 Twist and then remove the cartridge plunger Installation notes a Use a spring hook to hold the spring and then reinstall the cartridge plunger 4514 2xx Parts removal 220 ...

Page 221: ...b Set the spring over the plunger 4514 2xx Parts removal 221 ...

Page 222: ...Bezel removal 1 Open the front door 2 Push the latches A at the left side to remove the bezel A 4514 2xx Parts removal 222 ...

Page 223: ...rews A securing the nameplate A Control panel assembly removal 1 Remove the right cover See Right cover removal on page 209 2 Remove the nameplate See Nameplate removal on page 223 3 Remove the bezel See Bezel removal on page 222 4514 2xx Parts removal 223 ...

Page 224: ...ing the ground connector to the controller board A 5 Disconnect the cable JOPP1 or JOPP2 from the controller board 6 Remove the screw B from the right front mount and route the cable through the slot B 4514 2xx Parts removal 224 ...

Page 225: ...er See Right cover removal on page 209 2 Remove the nameplate See Nameplate removal on page 223 3 Remove the bezel See Bezel removal on page 222 4 Remove the control panel assembly See Control panel assembly removal on page 223 5 Remove the three screws A and then remove the UICC Note The control panel buttons must remain with the control panel assembly A 4514 2xx Parts removal 225 ...

Page 226: ...MPF assembly removal 1 Remove the nameplate See Nameplate removal on page 223 2 Remove the two springs A A 4514 2xx Parts removal 226 ...

Page 227: ...3 Squeeze the latches B to release the left and right links B 4514 2xx Parts removal 227 ...

Page 228: ...4 Release the lock C remove the MPF link Do the same on the other MPF link C 5 Release the right tab D of the MPF 6 Slide the MPF assembly to remove D 4514 2xx Parts removal 228 ...

Page 229: ...nd then remove the MPF pick roller cover A MPF pick roller removal 1 Remove the MPF pick roller cover See MPF pick roller cover removal on page 229 2 Remove the two screws A Note Use a 0 Phillips screwdriver A 3 Pull the MPF pick roller outward to remove 4514 2xx Parts removal 229 ...

Page 230: ...F pick roller cover See MPF pick roller cover removal on page 229 2 Rotate the bail 3 Squeeze the latches and then remove the bail Jam access cover removal 1 Remove the MPF pick roller cover See MPF pick roller cover removal on page 229 2 Remove the MPF pick roller See MPF pick roller removal on page 229 4514 2xx Parts removal 230 ...

Page 231: ...s cover A Front door removal Note This is not a FRU 1 Remove the right cover See Right cover removal on page 209 2 Disconnect the cable JOPP1 or JOPP2 from the controller board 3 Disconnect the cable JCVR1 from the controller board 4514 2xx Parts removal 231 ...

Page 232: ...4 Squeeze the latch and then detach the link from the front door 5 Remove the screw A to disconnect the ground wire A 4514 2xx Parts removal 232 ...

Page 233: ...ht front mount and then remove the front door Below are the front door and the right front mount Installation notes a Mount the left side of the front door to the printer b Attach the right front mount to the front door 4514 2xx Parts removal 233 ...

Page 234: ... on page 223 4 Remove the MPF assembly See MPF assembly removal on page 226 5 Remove the bezel See Bezel removal on page 222 6 Remove the control panel assembly See Control panel assembly removal on page 223 7 The front access cover remains Front door sensor removal 1 Remove the front door See Front door removal on page 231 2 From under the right front mount remove the screw A Note Use a 0 Phillip...

Page 235: ...ick roller cover See MPF pick roller cover removal on page 229 4 Remove the MPF pick roller See MPF pick roller removal on page 229 5 Remove the jam access cover See Jam access cover removal on page 230 6 Disconnect cable JMPF1 from the controller board 7 Remove the four screws A A 8 Push and hold the cam restraint to release the MPF shaft 4514 2xx Parts removal 235 ...

Page 236: ...he MPF shaft inward so that the cams at each end point up 10 Release the front guide from the guides at each end Installation note The cams at each end of the MPF shaft must point down 4514 2xx Parts removal 236 ...

Page 237: ... pick roller cover removal on page 229 4 Remove the MPF pick roller See MPF pick roller removal on page 229 5 Remove the jam access cover See Jam access cover removal on page 230 6 Remove the E clip A 7 While pressing down the MPF sensor ﬂag B and separator pad C move the restraint roller D and MPF pick roller hub E to the right E D A B C 8 Remove the pin F 4514 2xx Parts removal 237 ...

Page 238: ...e MPF sensor ﬂag and separator pad move the restraint roller G to the right G F 10 Remove the E clip H and then move the shaft I to the right I H 11 Remove the separator pad and the spring underneath 4514 2xx Parts removal 238 ...

Page 239: ...the rear door and cover See Rear door and cover removal on page 256 3 Disconnect the cable A from the rear and disconnect the cable B from the left side A B 4 Position the printer so that it sits on its right side 5 Remove the three screws C and then remove the right tray guide C 4514 2xx Parts removal 239 ...

Page 240: ...ables from the power supply Power supply shield removal 1 Remove the left cover See Left cover removal on page 194 2 Remove the rear door and cover See Rear door and cover removal on page 256 3 Remove the power supply See Power supply removal on page 239 4 Position the printer so that it sits on its right side 4514 2xx Parts removal 240 ...

Page 241: ...er removal on page 194 2 Remove the rear door and cover See Rear door and cover removal on page 256 3 Remove the power supply See Power supply removal on page 239 4 Remove the power supply shield See Power supply shield removal on page 240 5 Position the printer so that it sits on its right side 4514 2xx Parts removal 241 ...

Page 242: ...rt of the FRU B Duplex sensor and input sensor removal 1 Remove the left cover See Left cover removal on page 194 2 Remove the right cover See Right cover removal on page 209 3 Remove the rear door and cover See Rear door and cover removal on page 256 4514 2xx Parts removal 242 ...

Page 243: ... the duplex See Duplex removal on page 241 7 Disconnect the cable JDUPPI 1 from the controller board 8 Remove the two screws A and cut the cable near the frame to detach the sensors A 9 Remove the other half of the cable from the printer Installation note Route the cable using the new path and secure it with a cable tie A 4514 2xx Parts removal 243 ...

Page 244: ...al on page 195 3 Remove the rear door and cover See Rear door and cover removal on page 256 4 Remove the power supply See Power supply removal on page 239 5 Remove the power supply shield See Power supply shield removal on page 240 6 Remove the duplex See Duplex removal on page 241 7 Disconnect the spring A from the printer 4514 2xx Parts removal 244 ...

Page 245: ...he sensor B A 9 Disconnect the cable from the sensor Installation notes a Apply RheoGel 793 to the top and bottom of the shutter blade extension b Apply RheoGel 793 to the point of contact between the bracket A and cam 4514 2xx Parts removal 245 ...

Page 246: ... See Right cover removal on page 209 3 Remove the rear door and cover See Rear door and cover removal on page 256 4 Remove the power supply See Power supply removal on page 239 5 Remove the power supply shield See Power supply shield removal on page 240 6 Remove the duplex See Duplex removal on page 241 7 Disconnect the cable JACM1 from the controller board and cut it near the frame 4514 2xx Parts...

Page 247: ...or 9 Remove the other half of the cable from the printer Installation notes a Install the sensor to the ACM b Route the cable along the two cable holders on the side of the ACM Note Make sure that the cable is not loose 4514 2xx Parts removal 247 ...

Page 248: ...c Bring the cable in front of the two cable holders near the ACM shaft 4514 2xx Parts removal 248 ...

Page 249: ...d Loop the cable behind the right cable holder e Twist the cable so that it forms a loop 4514 2xx Parts removal 249 ...

Page 250: ...f Place the loop over the left cable holder g Pull the free end to make sure that the cable is tightly looped around the cable holders 4514 2xx Parts removal 250 ...

Page 251: ... removal on page 195 3 Remove the rear door and cover See Rear door and cover removal on page 256 4 Remove the power supply See Power supply removal on page 239 5 Remove the power supply shield See Power supply shield removal on page 240 6 Remove the duplex See Duplex removal on page 241 7 Use a small ﬂat head screwdriver to block the roller A and prevent the shaft from rotating 4514 2xx Parts rem...

Page 252: ...8 While blocking the roller remove the screw B B A 9 Pull out the ACM clutch and leave it hanging 10 Remove the screw C and then detach the trailing edge sensor C 4514 2xx Parts removal 252 ...

Page 253: ...11 Disconnect the two springs D D 4514 2xx Parts removal 253 ...

Page 254: ...ed end of the ACM bushing to release the locking pin underneath 13 Rotate and then remove the ACM bushing 14 Pry the pointed end of the 2nd pickup pushing to release the locking pin underneath 4514 2xx Parts removal 254 ...

Page 255: ...15 Rotate and then remove the 2nd pickup bushing 16 Pull out the shaft and remove the ACM 4514 2xx Parts removal 255 ...

Page 256: ...s the latches on each side of the dust cover 2 Remove the dust cover 2 1 Rear door and cover removal 1 Position the printer so that it sits on either its left or right side 2 Open the rear door at an angle of 45 degrees 4514 2xx Parts removal 256 ...

Page 257: ... latches to release the rear cover A Narrow media bin full sensor removal 1 Remove the right cover See Right cover removal on page 209 2 Remove the left cover See Left cover removal on page 194 3 Remove the rear door and cover See Rear door and cover removal on page 256 4514 2xx Parts removal 257 ...

Page 258: ...al on page 263 5 Disconnect the cable JNRW1 from the controller board 6 Remove the six screws A securing the sensor and upper exit guide to the redrive assembly A 7 Remove the ground B sensor C and sensor ﬂag D B C D 4514 2xx Parts removal 258 ...

Page 259: ...ove the rear door and cover See Rear door and cover removal on page 256 4 Remove the top cover See Top cover removal on page 263 5 Disconnect the cable JNRW1 from the controller board 6 Remove the two screws A and then detach the reverse solenoid Note Do not disconnect the reverse solenoid cable from the controller board A 4514 2xx Parts removal 259 ...

Page 260: ...e left cover See Left cover removal on page 194 3 Remove the rear door and cover See Rear door and cover removal on page 256 4 Remove the top cover See Top cover removal on page 263 5 Remove the redrive assembly See Redrive assembly removal on page 259 6 Remove the two screws A and then remove the top of the redrive assembly 4514 2xx Parts removal 260 ...

Page 261: ...7 Remove the shaft 8 If necessary remove the bushing B from the redrive assembly Installation note Install the bushing A on the redrive assembly before installing the shaft 4514 2xx Parts removal 261 ...

Page 262: ... door and cover See Rear door and cover removal on page 256 3 Remove the redrive assembly See Redrive assembly removal on page 259 4 Disconnect the cable JEXIT1 from the controller board 5 Disconnect the two cables A 6 Remove the two screws B securing the fuser A B A 4514 2xx Parts removal 262 ...

Page 263: ...09 2 Remove the left cover See Left cover removal on page 194 3 Remove the rear door and cover See Rear door and cover removal on page 256 4 Open the front door 5 Remove the two screws A in front A 6 Remove the two screws B at the rear B 7 Lift the top cover to remove 4514 2xx Parts removal 263 ...

Page 264: ...the top cover See Top cover removal on page 263 5 Remove the cooling fan See Cooling fan removal on page 209 6 Disconnect the cable JGLV1 or J6 from the controller board 7 Before loosening the screws securing the LSU use a sharp pencil or a small ﬂat blade screwdriver to mark the location of the LSU on the printer frame This will be helpful in positioning the new LSU 8 Disconnect the two cables A ...

Page 265: ...ews B securing the LSU A B Installation note Mechanical and electronic LSU adjustments are required to complete the installation of the LSU See Printhead assembly mechanical adjustment on page 192 4514 2xx Parts removal 265 ...

Page 266: ...250 550 sheet tray removals Pick roller removal 1 Press the latches 2 Remove the pick roller 4514 2xx Parts removal 266 ...

Page 267: ...Separator roll assembly removal 1 Remove the screw A from under the tray insert 2 Remove the E clip and then remove the gear 4514 2xx Parts removal 267 ...

Page 268: ...3 Remove the four screws B 4 Push out the top part of the drawer cover and then remove the separator roll assembly 4514 2xx Parts removal 268 ...

Page 269: ... assembly removal 1 Remove the seven screws A and release the two latches B from the top of the drawer 2 Remove the two screws C and then release the two latches under the screws 4514 2xx Parts removal 269 ...

Page 270: ...3 Swing the right cover backward to remove 4 Remove the screw D 4514 2xx Parts removal 270 ...

Page 271: ...pring E 6 Remove the two screws F and then remove the controller card cover 7 Disconnect the cable J11 from the controller card 8 Route the cable off the option and then remove the ACM assembly 4514 2xx Parts removal 271 ...

Page 272: ...4514 2xx 272 ...

Page 273: ... 6 7 8 9 4 Part name 1 Control panel 2 Paper stop 3 Standard bin 4 Front door release button 5 Controller board access door 6 Standard 250 sheet tray 7 Optional 250 or 550 sheet tray 8 50 sheet multipurpose feeder 9 Front door 4514 2xx Component locations 273 ...

Page 274: ... 5 6 7 Part name 1 USB port 2 USB printer port 3 Ethernet port 4 Parallel port 5 Power switch 6 Power cord socket 7 Security slot These ports are available only in select printer models 4514 2xx Component locations 274 ...

Page 275: ... CALL EVERY 100K EVERY 200K NOTES MEDIA TRAY ALL Tray insert Inspect Inspect Replace Media side guides Inspect Inspect Check for correct positioning Media end guide Inspect Inspect Check for correct positioning Separation pad Inspect Clean Damp cloth MEDIA FEEDERS ALL Pick roller Inspect Inspect Replace Verify page count before replacing MPF feed rollers Inspect Inspect Replace Sensor Clean Clean ...

Page 276: ...wipe the outside of the printer Warning Potential Damage Do not use household cleaners or detergents to prevent damage to the exterior of the printer 5 Make sure all areas of the printer are dry before sending a new print job Cleaning the printhead lenses Note This is applicable only to models with galvo LSU To determine whether the LSU is galvo check the serial number of the printer The sixth dig...

Page 277: ...4514 2xx 277 ...

Page 278: ...ctually used in the base machine or product Units FRU Refers to the number of units in a particular FRU Description A brief description of the part The following abbreviations are used in the parts catalog NS not shown in the Asm index column indicates that the part is procurable but is not pictured in the illustration PP parts packet in the Description column indicates that the part is contained ...

Page 279: ...Assembly 1 Covers 4514 2xx Parts catalog 279 ...

Page 280: ...removal on page 219 7 40X8302 1 1 MPF assembly 50 sheets MPF assembly removal on page 226 8 41X0994 1 1 MPF tray links MPF assembly removal on page 226 9 40X8051 1 1 Nameplate Nameplate removal on page 223 10 40X8058 1 1 Control panel cover and buttons Note Does not include the UICC Control panel assembly removal on page 223 UICC removal on page 225 11 40X8062 1 1 Bezel MS310d Bezel removal on pag...

Page 281: ...Assembly 2 Electronics 1 1 2 3 4 5 7 8 9 6 4514 2xx Parts catalog 281 ...

Page 282: ...ia bin full sensor removal on page 257 4 40X8276 1 1 Cooling fan Cooling fan removal on page 209 5 40X8025 1 1 Controller board MS310d Controller board removal on page 210 5 40X8026 1 1 Controller board MS310dn Controller board removal on page 210 6 40X8280 1 1 Front input guide Front input guide removal on page 235 7 40X8300 1 1 MPF solenoid MPF solenoid removal on page 197 8 40X8301 1 1 Reverse ...

Page 283: ...Assembly 3 Electronics 2 4 3 2 1 6 5 4514 2xx Parts catalog 283 ...

Page 284: ...val on page 244 NS 41X1025 1 1 Toner density wiper kit RheoGel 739 41X0986 toner density sensor 40X8406 4 40X7795 1 1 Power supply 100 V 110 V Power supply removal on page 239 4 40X7796 1 1 Power supply 220 V Power supply removal on page 239 4 41X0004 1 1 Power supply 100 V 110 V Latin America Power supply removal on page 239 5 40X8047 1 1 Trailing edge sensor Trailing edge sensor removal on page ...

Page 285: ...4514 2xx Parts catalog 285 ...

Page 286: ...Assembly 4 Frame 2 5 6 9 10 11 13 14 12 8 1 4 4 3 7 4514 2xx Parts catalog 286 ...

Page 287: ...y only ACM assembly removal on page 251 8 40X8295 1 1 MPF pick roller and separator pad MPF pick roller removal on page 229 Separator pad removal on page 237 9 40X8279 1 1 Jam access cover Jam access cover removal on page 230 10 40X8278 1 1 MPF gearbox MPF gearbox removal on page 200 11 40X8277 1 1 Duplex gear assembly Duplex gear assembly removal on page 207 12 40X8265 1 1 ACM clutch ACM clutch r...

Page 288: ...4514 2xx Parts catalog 288 ...

Page 289: ...Assembly 5 Option trays 3 4 5 6 1 2 4514 2xx Parts catalog 289 ...

Page 290: ...val on page 256 2 40X8521 1 1 Dust cover 550 sheet tray Dust cover removal on page 256 3 40X8262 1 1 ACM assembly option tray only ACM assembly removal on page 269 4 40X8443 1 1 Pick roller assembly Pick roller removal on page 266 5 40X8444 1 1 Separator roll assembly Separator roll assembly removal on page 267 6 40X8528 1 1 250 sheet tray insert option tray only N A 6 40X8529 1 1 550 sheet tray i...

Page 291: ...d 2 5 m straight Israel N A NS 40X1772 1 1 Power cord 2 5 m straight Switzerland N A NS 40X1773 1 1 Power cord 2 5 m straight South Africa N A NS 40X0273 1 1 Power cord 2 5 m straight Traditional Italy N A NS 40X1774 1 1 Power cord 2 5 m straight Denmark N A NS 40X4596 1 1 Power cord 2 5 m straight Brazil N A NS 40X0303 1 1 Power cord 2 5 m straight China N A NS 40X0270 1 1 Power cord 2 5 m straig...

Page 292: ...4514 2xx Parts catalog 292 ...

Page 293: ... 1 Font card Arabic N A NS 40X8571 1 1 Font card Hebrew N A NS 40X8568 1 1 Font card Korean N A NS 40X8569 1 1 Font card Japanese N A NS 40X8556 1 1 Font card Traditional Chinese N A NS 40X8557 1 1 Font card Simpliﬁed Chinese N A NS 40X8555 1 1 256MB ﬂash card N A NS 40X1368 1 1 USB cable packaged 2 m N A NS 40X8694 1 1 Relocation kit N A NS 40X9652 1 1 Adapter N8130 10 100 ﬁber N A 4514 2xx Parts...

Page 294: ...4514 2xx 294 ...

Page 295: ... level energy saving mode 5 Hibernate The product is in a low level energy saving mode 1 Off The product is plugged into an electrical outlet but the power switch is turned off 0 The power consumption levels listed in the previous table represent time averaged measurements Instantaneous power draws may be substantially higher than the average Values are subject to change See www lexmark com for cu...

Page 296: ...optional input trays Acoustics All measurements are made in accordance with ISO 7779 and conform with ISO 9296 Status 1 meter average sound pressure dBA Declared sound power level Bels Idle Standby 15 3 3 Quiet mode 50 6 4 Simplex printing 53 6 7 Duplex printing 52 6 6 Sleep Hibernate mode 15 3 3 Measurements apply to 300 dpi 600 dpi and 1200 dpi printing 4514 2xx Printer speciﬁcations 296 ...

Page 297: ...ons such as paper OCF EP cartridge usage are measured at an ambient condition Enabling the security reset jumper The security reset jumper can reset a printer that is locked due to a forgotten password or lost network connectivity Notes Resetting the printer deletes all security settings Before changing the security settings ask for permission from your administrator 1 Turn off the printer 2 Acces...

Page 298: ...4514 2xx 298 ...

Page 299: ...features Available internal options Memory cards Printer memory Flash memory Fonts Media handling options Note Only one optional tray can be installed 250 sheet tray 550 sheet tray 4514 2xx Options and features 299 ...

Page 300: ...4514 2xx 300 ...

Page 301: ...e NVRAMs are located on the controller board and control panel replacement of either the controller board or control panel will pull or mirror NVRAM data from each other Paper path information Input tray When feeding media the ACM lowers to come into contact with the media The pick rollers on the ACM rotate to push the media to the wear strips at the front of the tray The wear strips provide a ﬁxe...

Page 302: ...ller is the deskew shutter It subjects the media to a deskewing force based on the media width The direction of the force is transverse to the feed direction The leading edge of the media then passes though the input sensor After the edge of the media is aligned the ﬁrst input roller feeds the media to the transfer roll for toner transfer At this point the toner image is already on the photoconduc...

Page 303: ...enoid activates This causes the exit roller to reverse its rotation and feed the media with its trailing edge ﬁrst back into the redrive assembly and then to the duplex paper path The duplex front and rear deliver rollers move the media through the duplex paper path the diverter the ﬁrst input roller and back to the primary paper path The same process for printing on the ﬁrst side of the media rep...

Page 304: ...so provide easy and effective means to cut or break the transfer of motion when taking the cartridge unit out of the machine or when clearing jammed sheets through its linkage system Autocompensator mechanism ACM The fundamental function of the ACM is to pick and feed a single sheet of media and accurately deliver it to the downstream paper path The pick arm is counterbalanced to provide a priming...

Page 305: ... Trailing edge sensor Duplex sensor Fuser exit sensor MPF paper present sensor MS510 MS610 sensors Bin full sensor Input sensor Pass through sensor Index sensor Trailing edge sensor Media present sensor Trailing edge sensor Media present sensor Duplex sensor Fuser exit sensor Index sensor MPF paper present sensor 4514 2xx Theory of operation 305 ...

Page 306: ...eads to toner density detection Pass through sensor option tray Detects when the media from the option tray passes This will trigger the pick roller to pick the next media Capactive Toner Level Sensor CTLS Detects the amount of toner in the imaging unit If the toner level is low the cartridge auger motor is triggered to add toner from the toner cartridge to the imaging unit Front door sensor Is a ...

Page 307: ... First input roller Photoconductor drum Paper exit roller Fuser assembly Fuser exit roller Secondary input roller Duplex front deliver roller MPF pick roller Separator roll Pick rollers Pick rollers MS510 MS610 rollers Duplex rear deliver roller Transfer roll First input roller Photoconductor drum Paper exit roller Fuser exit roller Secondary input roller Duplex front deliver roller Separator roll...

Page 308: ...right to left is determined by the rotational speed of the printhead motor depending on how quickly the laser is adjusted The resolution in the process direction from top to bottom is determined by the rotational speed of the printhead motor The higher the scanning speed becomes the sooner the scanning of the next row can be started Step 1 Charge During the charge step voltage is sent from the HVP...

Page 309: ...of the photoconductor surface Modulated Laser Beam 0V DRUM Drum Surface Image Drum Surface Voltage Laser Beam Discharge Level Invisible Latent Image Laser Beam Printhead Step 3 Develop Once the laser exposes the photoconductor the HVPS sends charge to the developer roll Because of the charge difference between the toner on the developer roller and the electrostatic image created by the laser the t...

Page 310: ...e Image Toner at VDC Developer Bias value Discharge Level 0V Visible Developed Image Step 4 Transfer As the paper travels between the transfer roll and the photoconductor the transfer roll applies a positive charge to the back of the media This positive charge attracts the negatively charged toner image from the photoconductor to the top surface of the media Sheet of paper HVPS VDC VDC DRUM Transf...

Page 311: ...aning blade removes any toner that remains on the photoconductor after the transfer process The toner removed is collected inside the imaging unit Cleaning Blade Used Toner Charge roll DRUM 4514 2xx Theory of operation 311 ...

Page 312: ...4514 2xx 312 ...

Page 313: ... Electrophotographic Process EPROM Erasable Programmable Read Only Memory ESD Electrostatic Discharge FRU Field Replaceable Unit GB Gigabyte HCF High Capacity Feeder HCIT High Capacity Input Tray HCOF High Capacity Output Finisher HVPS High Voltage Power Supply ITU Image Transfer Unit K Black LCD Liquid Crystal Display LDAP Lightweight Directory Access Protocol LED Light Emitting Diode LVPS Low Vo...

Page 314: ...OST Power On Self Test PSD Position Sensing Device PWM Pulse Width Modulation RIP Raster Imaging Processor ROM Read Only Memory SDRAM Synchronous Dual Random Access Memory SIMM Single Inline Memory Module SRAM Static Random Access Memory TPS Toner Patch Sensing UPR Used Parts Return V ac Volts alternating current V dc Volts direct current VTB Vacuum Transport Belt Y Yellow 4514 2xx Acronyms 314 ...

Page 315: ...5 energy conserve 166 font density 166 font sharpening 167 hex trace 165 instruction sheet 164 Mac binary PS 167 parallel mode 2 167 parallel protocol 167 print quality pages 165 reduced curl 165 restore base 164 restore STD NET 164 set network card speed 168 USB pnp 167 USB speed 167 wipe all settings 166 control panel controller board removing with 172 control panel printer buttons 36 lights 36 ...

Page 316: ...ctly 75 folded or wrinkled paper 59 H horizontal bottom contact connector 182 horizontal light bands 67 horizontal sliding contact connector 188 horizontal top contact connector 179 I Imaging unit low 84 xy 110 Imaging unit nearly low 84 xy 110 Imaging unit very low 84 xy 110 incorrect margins on prints 79 Incorrect paper size open paper source 34 111 input tray theory 301 inspection guide 275 Ins...

Page 317: ...r specks appear on prints 81 vertical dark bands 69 vertical dark streaks with print missing 70 vertical light bands 68 white streaks and voided areas 73 printer control panel buttons 36 lights 36 printer messages x page jam clear manual feeder 250 xx 92 x page jam clear standard bin 20y xx 87 x page jam open front door 20y xx 85 x page jam open rear door 20y xx 88 x page jam open tray 1 241 xx 90...

Page 318: ...over 194 left front mount 214 main drive gearbox 195 MPF assembly 226 MPF gearbox 200 MPF pick tire 229 MPF pick tire cover 229 MPF sensor 235 MPF solenoid 197 nameplate 223 narrow media bin full sensor 257 pick roller 266 power supply 239 power supply shield 240 rear cover 256 rear door 256 redrive assembly 259 redrive shaft 260 reverse solenoid 203 right cover 209 right front mount 216 separator...

Page 319: ...oting print quality blank pages 47 clipped pages or images 76 compressed images appear on prints 78 ﬁne lines are not printed correctly 75 folded or wrinkled paper 59 gray background on prints 45 horizontal light bands 67 incorrect margins on prints 79 paper curl 57 print is too dark 53 print is too light 55 repeating defects 63 skewed print 64 solid black pages 60 streaked vertical lines appear o...

Page 320: ...4514 2xx Index 320 ...

Page 321: ...d 2 5 m straight South Africa 291 40X1774 Power cord 2 5 m straight Denmark 291 40X1791 Power cord 2 5 m straight Taiwan 291 40X1792 Power cord 2 5 m straight Korea 291 40X3141 Power cord 2 5 m straight Europe and others 291 40X4596 Power cord 2 5 m straight Brazil 291 40X7795 Power supply 100 V 110 V 284 40X7796 Power supply 220 V 284 40X8023 Fuser 110 V 282 40X8024 Fuser 220 V 282 40X8025 Contro...

Page 322: ...ar assembly 287 40X8278 MPF gearbox 287 40X8279 Jam access cover 287 40X8280 Front input guide 282 40X8286 550 sheet tray 290 40X8287 250 sheet tray 290 40X8290 Control panel assembly 282 40X8295 MPF pick roller and separator pad 287 40X8298 Redrive assembly 287 40X8299 Front mounts 287 40X8300 MPF solenoid 282 40X8301 Reverse solenoid 282 40X8302 MPF assembly 50 sheets 280 40X8303 250 sheet tray ...

Page 323: ...t card Korean 293 40X8569 Font card Japanese 293 40X8570 Font card Arabic 293 40X8571 Font card Hebrew 293 40X8694 Relocation kit 293 40X8737 RFID card reader 293 40X8850 Redrive shaft 287 40X9148 Cartridge plunger 280 40X9652 Adapter N8130 10 100 ﬁber 293 40X9654 550 sheet tray lockable 290 41X0004 Power supply 100 V 110 V Latin America 284 41X0913 Video cable 282 41X0918 Pick tires 287 41X0919 A...

Page 324: ...4514 2xx Part number index 324 ...

Page 325: ...X8062 Bezel MS310d 280 40X8063 Bezel MS310dn 280 40X8083 Cartridge gearbox 287 40X9148 Cartridge plunger 280 40X8290 Control panel assembly 282 40X8058 Control panel cover and buttons 280 40X8025 Controller board MS310d 282 40X8026 Controller board MS310dn 282 40X8276 Cooling fan 282 40X8275 Duplex assembly 287 40X8277 Duplex gear assembly 287 40X8043 Duplex sensor and input sensor 284 40X8520 Dus...

Page 326: ...olenoid 282 41X0994 MPF tray links 280 40X8051 Nameplate 280 40X8050 Narrow media bin full sensor 282 40X8443 Pick roller assembly 290 41X0918 Pick tires 287 40X0289 Power cord 1 8 m straight USA 291 40X0288 Power cord 2 5 m straight Argentina 291 40X0301 Power cord 2 5 m straight Australia 291 40X4596 Power cord 2 5 m straight Brazil 291 40X0303 Power cord 2 5 m straight China 291 40X1774 Power c...

Page 327: ...ar door and cover 280 40X8298 Redrive assembly 287 40X8850 Redrive shaft 287 40X8694 Relocation kit 293 40X8301 Reverse solenoid 282 40X8737 RFID card reader 293 40X8052 Right cover 280 40X8273 Rubber foot 280 40X8394 Screw kit 287 40X8444 Separator roll assembly 290 40X8266 Toner cartridge smart chip contact 284 40X8046 Toner density sensor 284 41X1025 Toner density wiper kit 284 40X8055 Top cove...

Page 328: ...4514 2xx Part name index 328 ...

Page 329: ...R T C H I P C O N T A C T S L A S E R S C A N N I N G U N I T R E V E R S E S O L E N O I D F R O N T C O V E R S E N S O R T O N E R D E N S I T Y S E N S O R F A N FUSER ASSEMBLY N A R R O W M E D I A S E N S O R OPTIONS CODE DLE BATTERY PARALLEL PORT LOW MID MODELS ONLY WIRING DIAGRAM OPERATOR PANEL TO OPERATOR PANEL GROUND MTG1 TO SYSTEM BOARD GROUND MTG1 ZIF PINS CONNECTOR ZIP CONNECTOR PINS ...

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