Action
Yes
No
Step 2
a
Replace the imaging unit.
b
Print the document.
Do the repeating defects appear?
Contact
The problem is
solved.
Faxing problems
Cannot send or receive faxes
Action
Yes
No
Step 1
Resolve any error messages that appear on the display.
Can you send or receive a fax?
The problem is
solved.
Go to step 2.
Step 2
Make sure that the cable connections for the following equipment
are secure:
•
Telephone
•
Handset
•
Answering machine
Can you send or receive a fax?
The problem is
solved.
Go to step 3.
Step 3
Check for a dial tone.
•
Call the fax number to check if it is working properly.
•
If you are using the On Hook Dial feature, then turn up the
volume to check if you hear a dial tone.
Can you hear a dial tone?
Go to step 5.
Go to step 4.
Step 4
Check the telephone wall jack.
a
Connect the analog telephone directly to the wall jack.
b
Listen for a dial tone.
c
If you do not hear a dial tone, then use a different telephone
cable.
d
If you still do not hear a dial tone, then connect the analog
telephone to a different wall jack.
e
If you hear a dial tone, then connect the printer to that wall jack.
Can you send or receive a fax?
The problem is
solved.
Go to step 5.
Troubleshoot a problem
137
