Lexmark MB2236 User Manual Download

Page: 112 / 166

Conﬁdential and other held documents do not print

Action

Yes

Step 1

From the control panel, check if the documents appear in the
Held Jobs list.

Note:

If the documents are not listed, then print the

documents using the Print and Hold options.

Print the documents.

Are the documents printed?

The problem is
solved.

Go to step 2.

Step 2

The print job may contain a formatting error or invalid data.

•

Delete the print job, and then send it again.

•

For PDF ﬁles, generate a new ﬁle, and then print the
documents.

Are the documents printed?

The problem is
solved.

Go to step 3.

Step 3

If you are printing from the Internet, then the printer may be reading
the multiple job titles as duplicates.

For Windows users

Open the Printing Preferences dialog.

From the Print and Hold section, select

Keep duplicate

documents

Enter a PIN.

Resend the print job.

For Macintosh users

Save and name each job differently.

Send the job individually.

Are the documents printed?

The problem is
solved.

Go to step 4.

Step 4

Delete some held jobs to free up printer memory.

Resend the print job.

Are the documents printed?

The problem is
solved.

Go to step 5.

Step 5

Add printer memory.

Resend the print job.

Are the documents printed?

The problem is
solved.

Contact

customer

support

Troubleshoot a problem

112

Summary of Contents for MB2236

Page 1: ...MB2236 MFP User s Guide January 2019 www lexmark com Machine type s 3400 Model s 481 ...

Page 2: ...different telephone wall jacks and plugs 18 Connecting to a distinctive ring service 22 Setting the fax date and time 22 Conﬁguring daylight saving time 22 Selecting paper 22 Paper guidelines 22 Paper characteristics 22 Unacceptable paper 23 Storing paper 24 Selecting preprinted forms and letterhead 24 Supported paper sizes 24 Supported paper types 26 Supported paper weights 27 Loading paper 27 Se...

Page 3: ... other held jobs 37 Printing a font sample list 38 Adjusting toner darkness 38 Copy 39 Using the automatic document feeder and scanner glass 39 Making copies 39 Copying photos 39 Copying on letterhead 40 Copying on both sides of the paper 40 Reducing or enlarging copies 40 Collating copies 40 Copying multiple pages onto a single sheet 41 Copying cards 41 Creating a copy shortcut 41 E mail 42 Using...

Page 4: ...nner glass 48 Creating an FTP shortcut 48 Scanning to an FTP server using a shortcut number 48 Use printer menus 50 Menu map 50 Device 50 Print 57 Paper 61 Copy 63 Fax 64 Network Ports 71 Reports 82 Troubleshooting 84 Printing the Menu Settings Page 84 Maintain the printer 85 Conﬁguring the fax speaker settings 85 Checking the status of parts and supplies 85 Setting up e mail alerts 85 Conﬁguring ...

Page 5: ...Network connection problems 98 Issues with supplies 99 Clearing jams 100 Paper feed problems 108 Printing problems 111 Faxing problems 137 Scanning problems 140 Contacting customer support 145 Privacy 146 Recycle and dispose 147 Recycling Lexmark products 147 Recycling Lexmark packaging 147 Returning Lexmark cartridges for reuse or recycling 147 Notices 148 Index 162 Contents 5 ...

Page 6: ...AUTION POTENTIAL INJURY Do not use this product with extension cords multioutlet power strips multioutlet extenders or UPS devices The power capacity of these types of accessories can be easily overloaded by a laser printer and may result in a risk of ﬁre property damage or poor printer performance CAUTION POTENTIAL INJURY Only a Lexmark Inline Surge Protector that is properly connected between th...

Page 7: ...e trained personnel to lift it safely CAUTION POTENTIAL INJURY When moving the printer follow these guidelines to avoid personal injury or printer damage Make sure that all doors and trays are closed Turn off the printer and then unplug the power cord from the electrical outlet Disconnect all cords and cables from the printer If the printer has separate ﬂoor standing optional trays or output optio...

Page 8: ... some parts may not always be obvious The manufacturer is not responsible for the use of other replacement parts Refer service or repairs other than those described in the user documentation to a service representative This product uses a printing process that heats the print media and the heat may cause the media to release emissions You must understand the section in your operating instructions ...

Page 9: ...ing up and using the printer software Conﬁguring the printer on a network Caring for and maintaining the printer Troubleshooting and solving problems Information Center Go to http infoserve lexmark com Product videos Go to http infoserve lexmark com idv Help using the printer software Help for Microsoft Windows or Macintosh operating systems Open a printer software program or application and then ...

Page 10: ...y that came with the printer Have the following information ready when you contact customer support Place and date of purchase Machine type and serial number Safety information Regulatory information Warranty information Environmental information Warranty information varies by country or region In the U S See the Statement of Limited Warranty included with the printer or go to http support lexmark...

Page 11: ...rinter conﬁguration 1 Automatic document feeder ADF 2 ADF tray 3 ADF bin 4 Standard bin 5 Power button 6 Manual feeder 7 250 sheet tray 8 Control panel Using the control panel Learn about the printer 11 ...

Page 12: ... the previous screen 9 Start button Start a job depending on which mode is selected 10 Menu button Access the printer menus 11 Shortcuts button Access shortcuts to frequently used functions with previously saved settings 12 Fax button Enter Fax mode 13 Copy button Enter Copy mode 14 Numeric keypad Enter numbers or symbols in an input ﬁeld Understanding the status of the power button and indicator ...

Page 13: ...ations Make sure that airﬂow in the room meets the latest revision of the ASHRAE 62 standard or the CEN Technical Committee 156 standard Provide a ﬂat sturdy and stable surface Keep the printer Clean dry and free of dust Away from stray staples and paper clips Away from the direct airﬂow of air conditioners heaters or ventilators Free from direct sunlight and humidity extremes Observe the recommen...

Page 14: ...ecommunications RJ 11 cord when connecting this product to the public switched telephone network For users in Australia the cord must be approved by the Australian Communications and Media Authority Warning Potential Damage To avoid loss of data or printer malfunction do not touch the USB cable any wireless network adapter or the printer in the areas shown while actively printing Printer port Func...

Page 15: ...g or receiving a fax Note If you do not have a TCP IP environment then you must use the printer control panel to enter your fax setup information Using the printer control panel 1 From the control panel navigate to Settings Device Preferences Run Initial Setup For non touch screen printer models press to navigate through the settings 2 Turn off the printer wait for about 10 seconds and then turn o...

Page 16: ...using a standard telephone line CAUTION SHOCK HAZARD To avoid the risk of electrical shock do not set up this product or make any electrical or cabling connections such as the power cord fax feature or telephone during a lightning storm CAUTION SHOCK HAZARD To avoid the risk of electrical shock do not use the fax feature during a lightning storm CAUTION POTENTIAL INJURY To reduce the risk of ﬁre u...

Page 17: ...nswer to On or manually set Auto Answer to Off If you want to receive faxes automatically then set the printer to pick up on a speciﬁed number of rings Setup 2 Printer is sharing the line with an answering machine Note If you subscribe to a distinctive ring service then make sure that you set the correct ring pattern for the printer Otherwise the printer does not receive faxes even if you have set...

Page 18: ...ne For example if the answering machine picks up calls after four rings then set the printer Rings to Answer setting to 6 Setting up fax in countries or regions with different telephone wall jacks and plugs CAUTION SHOCK HAZARD To avoid the risk of electrical shock do not set up this product or make any electrical or cabling connections such as the power cord fax feature or telephone during a ligh...

Page 19: ...ions is RJ11 If the wall jack or equipment in your facility is not compatible with this type of connection then use a telephone adapter An adapter for your country or region may not come with your printer and you may need to purchase it separately There may be an adapter plug installed in the telephone port of the printer Do not remove the adapter plug from the telephone port of the printer if you...

Page 20: ...line port of the printer 2 Connect the other end of the cable to the RJ11 adapter and then connect the adapter to the wall jack 3 If you want to connect another device with a non RJ11 connector to the same wall jack then connect it directly to the telephone adapter Set up install and conﬁgure 20 ...

Page 21: ...or telephones Connect the printer to any of the N ports 1 Connect one end of the telephone cable to the line port of the printer 2 Connect the other end of the cable to the RJ11 adapter and then connect the adapter to an N port 3 If you want to connect a telephone and answering machine to the same wall jack then connect the devices as shown Set up install and conﬁgure 21 ...

Page 22: ...e For non touch screen printer models press to navigate through the settings 2 From the Time Zone menu select UTC user Custom 3 Conﬁgure the settings Selecting paper Paper guidelines Use the appropriate paper to prevent jams and help ensure trouble free printing Always use new undamaged paper Before loading paper know the recommended printable side of the paper This information is usually indicate...

Page 23: ...y different from the printer environment Thick paper may also require a longer conditioning period Grain direction Grain refers to the alignment of the paper ﬁbers in a sheet of paper Grain is either grain long running the length of the paper or grain short running the width of the paper For 60 105 g m2 16 28 lb paper grain long paper is recommended Fiber content Most high quality xerographic pape...

Page 24: ...per help keep the paper clean dry and ﬂat Selecting preprinted forms and letterhead Use grain long paper Use only forms and letterhead printed using an offset lithographic or engraved printing process Avoid paper with rough or heavily textured surfaces Use inks that are not affected by the resin in toner Inks that are oxidation set or oil based generally meet these requirements latex inks might no...

Page 25: ...8 mm 4 13 x 5 83 in X JIS B5 182 x 257 mm 7 17 x 10 1 in X Oﬁcio Mexico 215 9 x 340 4 mm 8 5 x 13 4 in X Hagaki 100 x 148 mm 3 94 x 5 83 in X X X Statement 139 7 x 215 9 mm 5 5 x 8 5 in X Executive 184 2 x 266 7 mm 7 25 x 10 5 in X Letter 215 9 x 279 4 mm 8 5 x 11 in Legal 215 9 x 355 6 mm 8 5 x 14 in X Folio 215 9 x 330 2 mm 8 5 x 13 in X Universal 98 x 148 mm 3 9 x 5 8 in to 216 x 356 mm 8 5 x 1...

Page 26: ...3 mm 4 12 x 9 5 in X X X DL Envelope 110 x 220 mm 4 33 x 8 66 in X X X C5 Envelope 162 x 229 mm 6 38 x 9 01 in X X X B5 Envelope 176 x 250 mm 6 93 x 9 84 in X X X Universal Envelope 98 4 x 162 mm 3 87 x 6 38 in to 176 x 250 mm 6 93 x 9 84 in X X X Supported paper types Note Labels envelopes and card stock always print at reduced speed Paper type 250 sheet tray Manual feeder Two sided printing Auto...

Page 27: ...b bond Loading paper Setting the paper size and type 1 From the control panel navigate to Settings Paper Tray Conﬁguration Paper Size Type select a paper source For non touch screen printer models press to navigate through the settings 2 Set the paper size and type Notes For two sided printing on A4 size paper make sure that the paper size setting in the duplex unit is set to A4 For two sided prin...

Page 28: ...m the control panel navigate to Settings Paper Media Conﬁguration Universal Setup For non touch screen printer models press to navigate through the settings 2 Conﬁgure the settings Loading trays 1 Remove the tray Set up install and conﬁgure 28 ...

Page 29: ...2 Adjust the paper guides to match the size of the paper that you are loading 3 Flex fan and align the paper edges before loading Set up install and conﬁgure 29 ...

Page 30: ...ting Load letterhead faceup with the bottom edge of the sheet toward the front of the tray for two sided printing Do not slide paper into the tray To avoid paper jams make sure that the stack height is below the maximum paper ﬁll indicator 5 Insert the tray If necessary set the paper size and paper type from the control panel to match the paper loaded Loading the manual feeder 1 Open the manual fe...

Page 31: ... screen printer models press to navigate through the settings 2 Select Setup On Printer Panel and then follow the instructions on the display Note For Wi Fi network ready printer models a prompt for Wi Fi network setup appears during initial setup Using Lexmark Mobile Assistant 1 Depending on your mobile device download the Lexmark Mobile Assistant application from either the Google PlayTM store o...

Page 32: ...rts Wireless Wi Fi Protected Setup Start PIN Method For non touch screen printer models press to navigate through the settings 2 Copy the eight digit WPS PIN 3 Open a Web browser and then type the IP address of your access point in the address ﬁeld Notes View the printer IP address on the printer home screen The IP address appears as four sets of numbers separated by periods such as 123 123 123 12...

Page 33: ...ddress from the home screen Updating ﬁrmware Some applications require a minimum device ﬁrmware level to operate correctly For more information on updating the device ﬁrmware contact your Lexmark representative 1 From the Embedded Web Server click Settings Device Update Firmware 2 Browse to locate the required ﬂash ﬁle 3 Apply the changes Exporting or importing a conﬁguration ﬁle You can export th...

Page 34: ...4 If the printer supports applications then do the following a Click Apps select the application Conﬁgure b Click Export or Import Set up install and conﬁgure 34 ...

Page 35: ...ll settings Statement of Volatility Your printer contains various types of memory that can store device and network settings and user data Type of memory Description Volatile memory Your printer uses standard random access memory RAM to temporarily buffer user data during simple print jobs Non volatile memory Your printer may use two forms of non volatile memory EEPROM and NAND ﬂash memory Both ty...

Page 36: ...rmation see the documentation that came with the application 2 Select a printer 3 Print the document Printing from a mobile device using Google Cloud Print Google Cloud PrintTM is a printing service that allows you to print to any Google Cloud Print ready printer Before you begin make sure that The printer is registered to the Google Cloud Print server The Cloud Print plugin is downloaded from the...

Page 37: ...tem to print and then tap the share icon 3 Tap Print and then select a printer 4 Print the document Printing conﬁdential and other held jobs For Windows users 1 With a document open click File Print 2 Click Properties Preferences Options or Setup 3 Click Print and Hold 4 Select Use Print and Hold and then assign a user name 5 Select the print job type Conﬁdential Repeat Reserve or Verify If the pr...

Page 38: ... Held jobs select your user name Conﬁdential enter the PIN select the print job conﬁgure the settings Print For other print jobs navigate to Held jobs select your user name select the print job conﬁgure the settings Print Printing a font sample list 1 From the control panel navigate to Settings Reports Print Print Fonts For non touch screen printer models press to navigate through the settings 2 S...

Page 39: ...ngs Place the document facedown in the corner with the arrow Making copies 1 Load an original document into the ADF tray or on the scanner glass Note To avoid a cropped image make sure that the original document and the output have the same paper size 2 From the control panel specify the number of copies 3 If necessary adjust the copy settings 4 Copy the document Note To make a quick copy from the...

Page 40: ... printer models press to navigate through the settings 3 Adjust the setting 4 Copy the document Reducing or enlarging copies 1 Load an original document into the ADF tray or on the scanner glass 2 From the control panel navigate to Copy Scale specify a scale value For non touch screen printer models press to navigate through the settings Note Changing the size of the original document or output af...

Page 41: ... 3 If necessary adjust the settings 4 Copy the document Creating a copy shortcut Note You may need administrative rights to create a shortcut 1 Open a web browser and then type the printer IP address in the address ﬁeld Notes View the printer IP address on the home screen The IP address appears as four sets of numbers separated by periods such as 123 123 123 123 If you are using a proxy server the...

Page 42: ...he e mail function 1 Open a web browser and then type the printer IP address in the address ﬁeld Notes View the printer IP address on the home screen The IP address appears as four sets of numbers separated by periods such as 123 123 123 123 If you are using a proxy server then temporarily disable it to load the web page correctly 2 Click Settings E mail E mail Setup 3 Conﬁgure the settings 4 Appl...

Page 43: ... such as 123 123 123 123 If you are using a proxy server then temporarily disable it to load the web page correctly 2 Click Shortcuts Add Shortcut 3 From the Shortcut Type menu select E mail and then conﬁgure the settings 4 Apply the changes Sending an e mail using a shortcut number 1 Load the original document into the ADF tray or on the scanner glass 2 From the control panel navigate to Shortcut...

Page 44: ...es photo paper or thin media such as magazine clippings Place the document facedown in the corner with the arrow Sending a fax Using the control panel 1 Load the original document into the ADF tray or on the scanner glass 2 From the control panel select Fax and then enter the needed information 3 If necessary conﬁgure other fax settings 4 Fax the document Using the computer For Windows users 1 Fro...

Page 45: ...oxy server then temporarily disable it to load the web page correctly 2 Click Shortcuts Add Shortcut 3 From the Shortcut Type menu select Fax and then conﬁgure the settings 4 Apply the changes Changing the fax resolution 1 Load an original document into the ADF tray or on the scanner glass 2 From the control panel navigate to Fax Resolution For non touch screen printer models press to navigate thr...

Page 46: ...ears as four sets of numbers separated by periods such as 123 123 123 123 If you are using a proxy server then temporarily disable it to load the web page correctly 2 Click Settings Fax Fax Defaults Analog Fax Setup Fax Receive Settings Admin Controls 3 Select Block No Name Fax 4 Apply the changes Holding a fax 1 Open a web browser and then type the printer IP address in the address ﬁeld Notes Vie...

Page 47: ...numbers separated by periods such as 123 123 123 123 If you are using a proxy server then temporarily disable it to load the web page correctly 2 Click Settings Fax Fax Defaults Analog Fax Setup Fax Receive Settings Admin Controls 3 In the Fax Forwarding menu select Forward 4 Apply the changes Fax 47 ...

Page 48: ...eating an FTP shortcut Note You may need administrative rights to create a shortcut 1 Open a web browser and then type the printer IP address in the address ﬁeld Notes View the printer IP address on the printer home screen The IP address appears as four sets of numbers separated by periods such as 123 123 123 123 If you are using a proxy server then temporarily disable it to load the web page corr...

Page 49: ...3 Select the shortcut number 4 Scan the document Scan 49 ...

Page 50: ... Conﬁguration HTTP FTP Settings USB Restrict external network access Google Cloud Print Wi Fi Direct Reports Menu Settings Page Device Print Shortcuts Fax Network Troubleshooting Print Quality Test Pages Cleaning the Scanner Device Preferences Menu item Description Display Language List of languages Set the language of the text that appears on the display Country Region List of countries or region...

Page 51: ...te The country or region selected in the initial setup wizard determines the initial paper size setting One Page Flatbed Scanning On Off Set copies from the scanner glass to only one page at a time Screen Timeout 5 300 60 Set the idle time in seconds before the display shows the home screen or before the printer logs off a user account automatically Note An asterisk next to a value indicates the f...

Page 52: ...printer performs an automatic reboot Error Prevention Auto Reboot Auto Reboot Counter Show a read only information of the reboot counter Error Prevention Display Short Paper Error Auto clear On Set the printer to show a message when a short paper error occurs Note Short paper refers to the size of the paper loaded Error Prevention Page Protect Off On Set the printer to process the entire page into...

Page 53: ...ode Timeouts Hibernate Timeout on Connection Hibernate Do Not Hibernate Set the printer to Hibernate mode even when an active Ethernet connection exists Eco Mode Off Energy Energy Paper Paper Minimize the use of energy paper or specialty media Note Setting Eco Mode to Energy or Paper may affect printer performance but not print quality Note An asterisk next to a value indicates the factory default...

Page 54: ... device single interface or as a USB Composite device multiple interfaces USB Conﬁguration USB Speed Full Auto Set the USB port to run at full speed and disable its high speed capabilities Tray Conﬁguration Show Tray Insert Message Off Only for unknown sizes Always Show message about the tray status Tray Conﬁguration A5 Loading Short Edge Long Edge Specify the page orientation when loading A5 pape...

Page 55: ...which the high frequency screens are used when printing font data Print Conﬁguration Print Density 1 5 3 Copy Density 1 5 3 Adjust the toner density when printing or copying documents Device Operations Quiet Mode On Off Set the printer to reduce the amount of noise that it makes when printing Note This setting slows down the overall performance of the printer Device Operations Panel Menus Enable D...

Page 56: ...ndian Set the byte order of a TIFF formatted scan output Scanner Conﬁguration Exact Tiff Rows Per Strip On Off Set the RowsPerStrip tag value of a TIFF formatted scan output Note An asterisk next to a value indicates the factory default setting Out of Service Erase Menu item Description Erase Printer Memory Printer Memory Last Sanitized Sanitize all information on nonvolatile memory Erase all prin...

Page 57: ...nt Do Not Print Print blank pages that are included in a print job Collate Off 1 1 1 2 2 2 On 1 2 1 2 1 2 Keep the pages of a print job stacked in sequence particularly when printing multiple copies of the job Separator Sheets None Between Copies Between Jobs Between Pages Insert blank separator sheets when printing Separator Sheet Source Tray x 1 Specify the paper source for the separator sheet P...

Page 58: ... print job Print Area Normal Whole Page Set the printable area on a sheet of paper Note An asterisk next to a value indicates the factory default setting Setup Menu item Description Printer Language PCL Emulation Set the printer language Print All Order Alphabetical Newest First Oldest First Specify the order you choose to print all held and conﬁdential jobs Note An asterisk next to a value indica...

Page 59: ...u item Description Font Name List of available fonts Courier Select a font from the speciﬁed font source Symbol Set List of available symbol set 10U PC 8 Specify the symbol set for each font name Note A symbol set is a set of alphabetic and numeric characters punctuation and special symbols Symbol sets support the different languages or speciﬁc programs such as math symbols for scientiﬁc text Pitc...

Page 60: ...On Set the printer to perform a carriage return after a line feed control command Note Carriage return is a mechanism that commands the printer to move the position of the cursor to the ﬁrst position on the same line Auto LF after CR Off On Set the printer to perform a line feed after a carriage return control command Print Timeout Off On 90 Set the printer to end a print job after it has been idl...

Page 61: ...efault Source Tray x 1 Manual Paper Manual Envelope Set the paper source for all print jobs Paper Size Type Tray x 1 Manual Paper Manual Envelope Specify the paper size or paper type loaded in each paper source Substitute Size Off Letter A4 All Listed Set the printer to substitute a speciﬁed paper size if the requested size is not loaded in any paper source Notes Off prompts the user to load the r...

Page 62: ...versal paper Feed Direction Short Edge Long Edge Set the printer to pick paper from the short edge or long edge direction Note Long Edge appears only when the longest edge is shorter than the maximum width supported Note An asterisk next to a value indicates the factory default setting Custom Scan Sizes Menu item Description Custom Scan Size x Scan Size Name Width 1 8 50 inches 8 50 25 216 mm 216 ...

Page 63: ...document Sides 1 sided to 1 sided 1 sided to 2 sided Specify the scanning behavior based on the original document Pages per Side Off 2 Portrait pages 4 Portrait pages 2 Landscape pages 4 Landscape pages Specify the number of page images to print on one side of a sheet of paper Print Page Borders Off On Place a border around each image when printing multiple pages on a single page Collate Off 1 1 1...

Page 64: ...ote An asterisk next to a value indicates the factory default setting Advanced Imaging Menu item Description Contrast Best for Content 0 1 2 3 4 5 Specify the contrast of the output Background Removal Level 4 to 4 0 Adjust the amount of background visible on a scanned image Scan Edge to Edge Off On Allow edge to edge scanning of the original document Note An asterisk next to a value indicates the ...

Page 65: ...em prevents memory buffer conditions and failed faxes Cancel Faxes Allow Don t Allow Cancel outgoing faxes before they are transmitted or cancel incoming faxes before they ﬁnish printing Caller ID Off On Alternate Show the telephone number of the person sending the fax Note This menu item appears only if multiple caller ID patterns are supported and Fax Mode is set to Analog or Fax Server Fax Numb...

Page 66: ... Settings Menu item Description Resolution Standard Fine Super Fine Ultra Fine Set the resolution of the scanned image Note A higher resolution increases fax transmission time and requires higher memory Original Size List of paper sizes Specify the size of the original document Note Mixed Sizes is the U S factory default setting A4 is the international factory default setting Content Type Text Tex...

Page 67: ... activity levels of recipient fax machines Redial Frequency 1 200 minutes 3 Increase the time between redial attempts to increase the chance of sending fax successfully Enable ECM On Off Activate Error Correction Mode ECM for fax jobs Note ECM detects and corrects errors in the fax transmission process that are caused by telephone line noise and poor signal strength Enable Fax Scans On Off Fax doc...

Page 68: ...nswer 1 25 3 Set the number of rings for incoming fax Auto Reduction Off On Scale incoming fax to ﬁt on the page Paper Source Auto Tray x 1 Manual Paper Manual Envelope Set the paper source for printing incoming fax Sides Off On Print on both sides of the paper Separator Sheets None Before Job After Job Specify whether to insert blank separator sheets when printing Separator Sheet Source Tray x 1 ...

Page 69: ... Off On Block incoming faxes sent from devices with no station ID or fax ID speciﬁed Answer On All Rings Single Ring Only Double Ring Only Triple Ring Only Single or Double Rings Only Single or Triple Rings Only Double or Triple Rings Only Set a distinctive ring pattern for incoming fax Auto Answer Off On Set the printer to receive fax automatically Manual Answer Code 0 9 9 Manually enter a code o...

Page 70: ...gs Menu item Description Transmission Log Frequency Always Never Only for Error Specify how often the printer creates a transmission log Transmission Log Action Print Off On E mail Off On Print or e mail a log for successful fax transmission or transmission error Receive Error Log Print Never Print on Error Print a log for fax receive failures Auto Print Logs On Off Print all fax activity Log Pape...

Page 71: ...e Ringer Volume Off On Enable the ringer volume Note An asterisk next to a value indicates the factory default setting Network Ports Network Overview Menu item Description Active Adapter Auto List of network cards Specify how a network is connected Network Status Show the printer network status and connectivity settings Display Network Status on Printer Off On Show the network status on the displa...

Page 72: ...ble Disable Enable or disable all network connections Note An asterisk next to a value indicates the factory default setting Wireless Note This menu is available only in printers that have a wireless network adapter Menu item Description Setup Using Mobile App Conﬁgure the wireless connection using the Lexmark Mobile Assistant app Setup On Printer Panel Choose Network Add Wi Fi Network Network Nam...

Page 73: ...d by the printer Note This menu item appears only if Wireless Security Mode is set to WEP Set WEP Key Specify a WEP password for secure wireless connection Note This menu item appears only if Wireless Security Mode is set to WEP WPA2 Personal AES Enable wireless security through WPA2 Note This menu item appears only if Wireless Security Mode is set to WPA2 Personal Set Pre Shared Key Set the passw...

Page 74: ...s it regardless of the default printer language Note If PCL SmartSwitch is off then the printer does not examine incoming data and uses the default printer language speciﬁed in the Setup menu Ethernet Menu item Description Network Speed Show the speed of an active network adapter IPv4 Enable DHCP On Off Enable Dynamic Host Conﬁguration Protocol DHCP Note DHCP is a standard protocol that allows a s...

Page 75: ...ntrol MAC addresses Locally Administered Address LAA and Universally Administered Address UAA Note You can change the printer LAA manually PCL SmartSwitch Off On Set the printer to switch automatically to PCL emulation when a print job requires it regardless of the default printer language Note If PCL SmartSwitch is off then the printer does not examine incoming data and uses the default printer l...

Page 76: ...te the Dynamic DNS settings DDNS TTL Specify the current DDNS settings Default TTL DDNS Refresh Time Enable mDNS Off On Update multicast DNS settings WINS Address Specify a server address for Windows Internet Name Service WINS Enable BOOTP Off On Allow the BOOTP to assign a printer IP address MTU Specify a maximum transmission unit MTU parameter for the TCP connections Raw Print Port 1 65535 9100 ...

Page 77: ...alue indicates the factory default setting SNMP Note This menu appears only in network printers or printers that are attached to print servers Menu item Description SNMP Versions 1 and 2c Enabled Off On Allow SNMP Set Off On Enable PPM MIB Off On SNMP Community Conﬁgure Simple Network Management Protocol SNMP versions 1 and 2c to install print drivers and applications Note An asterisk next to a va...

Page 78: ...ears only in network printers or printers that are attached to print servers Menu item Description Enable IPSec Off On Enable Internet Protocol Security IPSec Base Conﬁguration Default Compatibility Secure Set the IPSec base conﬁguration Note This menu item appears only when Enable IPSec is set to On Proposed Encryption Method Specify an encryption method Note This menu item appears only when Base...

Page 79: ...ndicates the factory default setting 802 1x Note This menu appears only in network printers or printers that are attached to print servers Menu item Description Active Off On Let the printer join networks that require authentication before allowing access Note An asterisk next to a value indicates the factory default setting LPD Conﬁguration Note This menu appears only in network printers or print...

Page 80: ...item Description Enable HTTP Server Off On Access the Embedded Web Server to monitor and manage the printer Enable HTTPS Off On Conﬁgure the Hypertext Transfer Protocol Secure HTTPS settings Force HTTPS Connections Off On Force the printer to use the HTTPS connections Enable FTP TFTP Off On Send ﬁles using FTP HTTP Default IP Port 1 65535 80 Conﬁgure the HTTP and FTP server settings HTTPS Device C...

Page 81: ...rict access to network sites External network address Specify the network addresses with restricted access E mail address for notiﬁcation Specify an e mail address to send a notiﬁcation of logged events Ping frequency 1 300 10 Specify the network query interval in seconds Note An asterisk next to a value indicates the factory default setting Google Cloud Print Menu item Description Registration Re...

Page 82: ... key PSK to authenticate and validate users on a Wi Fi connection Show PSK on Setup Page Off On Show the PSK on the Network Setup Page Group Owner IP Address Specify the IP address of the group owner Auto Accept Push Button Requests Off On Accept requests to connect to the network automatically Note Accepting clients automatically is not secured Note An asterisk next to a value indicates the facto...

Page 83: ...cription Fax Job Log Print a report about the last 200 completed fax jobs Note This menu item appears only when Enable Job Log is set to On Fax Call Log Print a report about the last 100 attempted received and blocked calls Note This menu item appears only when Enable Job Log is set to On Network Menu item Description Network Setup Page Print a page that shows the conﬁgured network and wireless se...

Page 84: ...ges Print sample pages to identify and correct print quality defects Cleaning the Scanner Print instructions on how to clean the scanner Printing the Menu Settings Page 1 From the control panel navigate to Reports 2 Select Menu Settings Page and then press Use printer menus 84 ...

Page 85: ... be changed or added or when there is a paper jam 1 Open a web browser and then type the printer IP address in the address ﬁeld Notes View the printer IP address on the printer home screen The IP address appears as four sets of numbers separated by periods such as 123 123 123 123 If you are using a proxy server then temporarily disable it to load the web page correctly 2 Click Settings Device Noti...

Page 86: ...es assume printing on letter or A4 size plain paper Warning Potential Damage Failure to maintain optimum printer performance or to replace parts and supplies may cause damage to your printer Using genuine Lexmark parts and supplies Your Lexmark printer is designed to function best with genuine Lexmark parts and supplies Use of third party supplies or parts may affect the performance reliability or...

Page 87: ... B221H00 B222H00 B223H00 B224H00 B225H00 B226H00 Extra high yield Return Program toner cartridge B221X00 B222X00 B223X00 B224X00 B225X00 B226X00 Regular toner cartridge Item Worldwide Extra high yield toner cartridge B220XA0 Ordering an imaging unit Extremely low print coverage for extended periods of time may cause imaging unit parts to fail before the toner exhaustion Item Part number Imaging un...

Page 88: ...2 Remove the imaging unit 3 Remove the used toner cartridge from the imaging unit 4 Unpack the new toner cartridge 5 Shake the toner cartridge to redistribute the toner Maintain the printer 88 ...

Page 89: ...Open the front door CAUTION HOT SURFACE The inside of the printer might be hot To reduce the risk of injury from a hot component allow the surface to cool before touching it Warning Potential Damage To prevent damage from electrostatic discharge touch any exposed metal frame of the printer before accessing or touching interior areas of the printer Maintain the printer 89 ...

Page 90: ...en insert the toner cartridge Warning Potential Damage Do not expose the imaging unit to direct light for more than 10 minutes Extended exposure to light may cause print quality problems Warning Potential Damage Do not touch the photoconductor drum Doing so may affect the quality of future print jobs Maintain the printer 90 ...

Page 91: ... new imaging unit 6 Close the door Replacing the duplex unit 1 Remove the used duplex unit 2 Unpack the new duplex unit 3 Insert the new duplex unit Replacing the tray 1 Remove the used tray Maintain the printer 91 ...

Page 92: ...ounter your printer may display an error indicating the presence of the reset item Cleaning printer parts Cleaning the printer CAUTION SHOCK HAZARD To avoid the risk of electrical shock when cleaning the exterior of the printer unplug the power cord from the electrical outlet and disconnect all cables from the printer before proceeding Notes Perform this task after every few months Damage to the p...

Page 93: ...POTENTIAL INJURY To avoid the risk of ﬁre or electrical shock connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible Cleaning the scanner 1 Open the scanner cover 2 Using a damp soft lint free cloth wipe the following areas ADF glass ADF glass pad Maintain the printer 93 ...

Page 94: ...gement Eco Mode For non touch screen printer models press to navigate through the settings 2 Select a setting Sleep mode 1 From the control panel navigate to Settings Device Power Management Timeouts Sleep Mode For non touch screen printer models press to navigate through the settings 2 Enter the amount of time that the printer stays idle before it enters Sleep mode Maintain the printer 94 ...

Page 95: ...lectrical shock use only the power cord provided with this product or the manufacturer s authorized replacement CAUTION POTENTIAL INJURY When moving the printer follow these guidelines to avoid personal injury or printer damage Make sure that all doors and trays are closed Turn off the printer and then unplug the power cord from the electrical outlet Disconnect all cords and cables from the printe...

Page 96: ...set it down Make sure that there is adequate clearance around the printer Note Damage to the printer caused by improper moving is not covered by the printer warranty Shipping the printer For shipping instructions go to http support lexmark com or contact customer support Maintain the printer 96 ...

Page 97: ... or reset the breaker Go to step 3 Step 3 Check if the printer is on Is the printer on Go to step 4 Turn on the printer Step 4 Check if the printer is in Sleep or Hibernate mode Is the printer in Sleep or Hibernate mode Press the power button to wake the printer Go to step 5 Step 5 Check if the cables connecting the printer and the computer are inserted to the correct ports Are the cables inserted...

Page 98: ...xplorer version 11 or later Microsoft Edge Safari version 6 or later Google ChromeTM version 32 or later Mozilla Firefox version 24 or later Is your browser supported Go to step 4 Install a supported browser Step 4 Check if the network connection is working Is the network connection working Go to step 5 Contact your administrator Step 5 Make sure that the cable connections to the printer and print...

Page 99: ...gion 9 Note To ﬁnd the region settings of the printer and toner cartridge print the print quality test pages From the control panel navigate to Settings Troubleshooting Print Quality Test Pages Non Lexmark supply The printer has detected a non Lexmark supply or part installed in the printer Your Lexmark printer is designed to function best with genuine Lexmark supplies and parts Use of third party...

Page 100: ...essage and then select Continue 4 Press and hold X and simultaneously for 15 seconds to clear the message Note If you are unable to reset the supply usage counters then return the item to the place of purchase Warning Potential Damage Supplies and parts without Return Program agreement terms may be reset and remanufactured However the manufacturer s warranty does not cover any damage caused by non...

Page 101: ...Use only recommended paper or specialty media Do not load paper that is wrinkled creased damp bent or curled Flex fan and align the paper edges before loading Do not use paper that has been cut or trimmed by hand Do not mix paper sizes weights or types in the same tray Make sure that the paper size and type are set correctly on the computer or printer control panel Store paper according to manufac...

Page 102: ...ocations 1 Automatic document feeder ADF 2 Standard bin 3 Front door 4 Manual feeder 5 Tray 6 Rear door 7 Duplex unit Paper jam in trays 1 Remove the tray 2 Remove the jammed paper Troubleshoot a problem 102 ...

Page 103: ... metal frame of the printer before accessing or touching interior areas of the printer 2 Remove the imaging unit Warning Potential Damage Do not expose the imaging unit to direct light for more than 10 minutes Extended exposure to light may cause print quality problems Warning Potential Damage Do not touch the photoconductor drum Doing so may affect the quality of future print jobs Troubleshoot a ...

Page 104: ...e to cool before touching it Note Make sure that all paper fragments are removed 4 Insert the imaging unit 5 Close the door Paper jam in the rear door 1 Open the rear door CAUTION HOT SURFACE The inside of the printer might be hot To reduce the risk of injury from a hot component allow the surface to cool before touching it Troubleshoot a problem 104 ...

Page 105: ...rear door Paper jam in the duplex unit 1 Remove the duplex unit and then remove the jammed paper Warning Potential Damage To prevent damage from electrostatic discharge touch any exposed metal frame of the printer before accessing or touching interior areas of the printer Note Make sure that all paper fragments are removed Troubleshoot a problem 105 ...

Page 106: ... Raise the scanner and then remove the jammed paper Note Make sure that all paper fragments are removed 2 Lower the scanner Paper jam in the manual feeder Remove the jammed paper Note Make sure that all paper fragments are removed Troubleshoot a problem 106 ...

Page 107: ... cover Warning Potential Damage To prevent damage from electrostatic discharge touch any exposed metal frame of the printer before accessing or touching interior areas of the printer 3 Remove the jammed paper Note Make sure that all paper fragments are removed 4 Close the ADF cover Troubleshoot a problem 107 ...

Page 108: ...over Paper feed problems Envelope seals when printing Action Yes No Step 1 a Use an envelope that has been stored in a dry environment Note Printing on envelopes with high moisture content can seal the ﬂaps b Send the print job Does the envelope seal when printing Go to step 2 The problem is solved Troubleshoot a problem 108 ...

Page 109: ...o Print Layout b Select Collate and then press c Set Collate to On and then press d Print the document Is the document collated correctly The problem is solved Go to step 2 Step 2 a From the document that you are trying to print open the Print dialog and then select Collate b Print the document Is the document collated correctly The problem is solved Go to step 3 Step 3 a Reduce the number of page...

Page 110: ...Type b Set the correct paper size and type c Print the document Do paper jams occur frequently Go to step 3 The problem is solved Step 3 a Load paper from a fresh package Note Paper absorbs moisture due to high humidity Store paper in its original wrapper until you are ready to use it b Print the document Do paper jams occur frequently Contact customer support The problem is solved Jammed pages ar...

Page 111: ...f the ports are working and if the cables are securely connected to the computer and the printer For more information see the setup documentation that came with the printer b Print the document Is the document printed The problem is solved Go to step 4 Step 4 a Turn off the printer wait for about 10 seconds and then turn it back on b Print the document Is the document printed The problem is solved...

Page 112: ...m is solved Go to step 3 Step 3 If you are printing from the Internet then the printer may be reading the multiple job titles as duplicates For Windows users a Open the Printing Preferences dialog b From the Print and Hold section select Keep duplicate documents c Enter a PIN d Resend the print job For Macintosh users a Save and name each job differently b Send the job individually Are the documen...

Page 113: ... settings match the paper loaded c Print the document Is the document printed on the correct paper The problem is solved Contact customer support Slow printing Action Yes No Step 1 Make sure that the printer cable is securely connected to the printer and to the computer print server or other network device Is the printer printing slow Go to step 2 The problem is solved Step 2 a Make sure that the ...

Page 114: ...om the Printing Preferences or Print dialog Notes Make sure that the settings match the paper loaded Heavier paper prints more slowly Paper narrower than letter A4 and legal may print more slowly b Print the document Is the printer printing slow Go to step 6 The problem is solved Step 6 a Make sure that the printer settings for Media Texture and Media Weight match the paper being loaded From the c...

Page 115: ...w Contact customer support The problem is solved Print quality is poor Print quality is poor Find the image that resembles the print quality problem you are having and then click the link below it to read problem solving steps Blank or white pages on page 116 Dark print on page 117 Fine lines are not printed correctly on page 119 Folded or wrinkled paper on page 120 Gray background on page 121 Hor...

Page 116: ...lack pages on page 128 Text or images cut off on page 129 Toner easily rubs off on page 130 Vertical dark bands on page 133 Vertical dark lines or streaks on page 134 Vertical dark streaks with print missing on page 135 Vertical light bands on page 132 Vertical white lines on page 132 Blank or white pages Troubleshoot a problem 116 ...

Page 117: ... Damage Do not expose the imaging unit to direct light for more than 10 minutes Extended exposure to light may cause print quality problems Warning Potential Damage Do not touch the photoconductor drum under the imaging unit Doing so may affect the quality of future print jobs b Check the imaging unit for signs of damage Note Make sure that the photoconductor drum contact is not bent or out of pla...

Page 118: ... the control panel navigate to Settings Print Quality Toner Darkness c Print the document Is the print dark Go to step 3 The problem is solved Step 3 a Depending on your operating system specify the paper type from the Printing Preferences or Print dialog Notes Make sure that the setting matches the paper loaded You can also change the setting on the printer control panel Navigate to Settings Pape...

Page 119: ...ality problems Warning Potential Damage Do not touch the photoconductor drum under the imaging unit Doing so may affect the quality of future print jobs b Print the document Is the print dark Go to step 8 The problem is solved Step 8 a Replace the imaging unit b Print the document Is the print dark Contact customer support The problem is solved Fine lines are not printed correctly Note Before solv...

Page 120: ...not printed correctly Contact customer support The problem is solved Folded or wrinkled paper Note Before solving the problem print the Print Quality Test Pages From the control panel navigate to Settings Troubleshooting Print Quality Test Pages For non touch screen printer models press to navigate through the settings Action Yes No Step 1 a Check if the printer is using a genuine and supported Le...

Page 121: ... Settings Paper Tray Conﬁguration Paper Size Type b Print the document Is the paper folded or wrinkled Contact customer support The problem is solved Gray background Note Before solving the problem print the Print Quality Test Pages From the control panel navigate to Settings Troubleshooting Print Quality Test Pages For non touch screen printer models press to navigate through the settings Action ...

Page 122: ...Tray Conﬁguration Paper Size Type b Print the document Does gray background appear on prints Go to step 4 The problem is solved Step 4 a Remove and then insert the imaging unit Warning Potential Damage Do not expose the imaging unit to direct light for more than 10 minutes Extended exposure to light may cause print quality problems Warning Potential Damage Do not touch the photoconductor drum unde...

Page 123: ...blem is solved Go to step 3 Step 3 a Depending on your operating system specify the paper size from the Printing Preferences or Print dialog Note Make sure that the setting matches the paper loaded b Print the document Are the margins correct The problem is solved Contact customer support Light print Note Before solving the problem print the Print Quality Test Pages From the control panel navigate...

Page 124: ... light Go to step 3 The problem is solved Step 3 a Depending on your operating system specify the paper type from the Printing Preferences or Print dialog Notes Make sure that the setting matches the paper loaded You can also change the setting on the printer control panel Navigate to Settings Paper Tray Conﬁguration Paper Size Type b Print the document Is the print light Go to step 4 The problem ...

Page 125: ... light Go to step 6 The problem is solved Step 6 a Check the status of the imaging unit From the control panel navigate to Settings Reports Device Device Statistics b From the Supply Information section of the pages printed check the status of the imaging unit Is the imaging unit near end of life Go to step 7 Contact customer support Step 7 a Replace the imaging unit b Print the document Is the pr...

Page 126: ...he control panel navigate to Settings Reports Device Device Statistics b From the Supply Information section of the pages printed check the status of the imaging unit Is the imaging unit near end of life Go to step 4 Contact customer support Step 4 a Replace the imaging unit b Print the document Is the print mottled Contact customer support The problem is solved Paper curl Note Before solving the ...

Page 127: ...ded You can also change the setting on the printer control panel Navigate to Settings Paper Tray Conﬁguration Paper Size Type b Print the document Is the paper curled Go to step 4 The problem is solved Step 4 a Remove paper ﬂip it over and then reload paper b Print the document Is the paper curled Go to step 5 The problem is solved Step 5 a Load paper from a fresh package Note Paper absorbs moistu...

Page 128: ...document Is the print crooked or skewed Go to step 2 The problem is solved Step 2 a Load paper from a fresh package Note Paper absorbs moisture due to high humidity Store paper in its original wrapper until you are ready to use it b Print the document Is the print crooked or skewed Go to step 3 The problem is solved Step 3 a Check if the paper loaded is supported Note If paper is not supported the...

Page 129: ...mage Do not expose the imaging unit to direct light for more than 10 minutes Extended exposure to light may cause print quality problems Warning Potential Damage Do not touch the photoconductor drum under the imaging unit Doing so may affect the quality of future print jobs b Print the document Is the printer printing solid black pages Go to step 3 The problem is solved Step 3 Check the imaging un...

Page 130: ...e Do not expose the imaging unit to direct light for more than 10 minutes Extended exposure to light may cause print quality problems Warning Potential Damage Do not touch the photoconductor drum under the imaging unit Doing so may affect the quality of future print jobs b Print the document Are text or images cut off Go to step 3 The problem is solved Step 3 a Replace the imaging unit b Print the...

Page 131: ...e to Settings Paper Tray Conﬁguration Paper Size Type b Print the document Does toner easily rub off Contact customer support The problem is solved Horizontal light bands Note Before solving the problem print the Print Quality Test Pages From the control panel navigate to Settings Troubleshooting Print Quality Test Pages For non touch screen printer models press to navigate through the settings Ac...

Page 132: ...t Do vertical light bands appear on prints Contact customer support The problem is solved Vertical white lines Note Before solving the problem print the Print Quality Test Pages From the control panel navigate to Settings Troubleshooting Print Quality Test Pages For non touch screen printer models press to navigate through the settings Action Yes No Step 1 a Check if the printer is using a genuine...

Page 133: ...stomer support The problem is solved Vertical dark bands Note Before solving the problem print the Print Quality Test Pages From the control panel navigate to Settings Troubleshooting Print Quality Test Pages For non touch screen printer models press to navigate through the settings Action Yes No Step 1 a Check if the printer is using a genuine and supported Lexmark toner cartridge Note If the ton...

Page 134: ... printer and move the printer if necessary b Print the document Do vertical dark bands appear on prints Contact customer support The problem is solved Vertical dark lines or streaks Note Before solving the problem print the Print Quality Test Pages From the control panel navigate to Settings Troubleshooting Print Quality Test Pages For non touch screen printer models press to navigate through the ...

Page 135: ...ort The problem is solved Vertical dark streaks with print missing Note Before solving the problem print the Print Quality Test Pages From the control panel navigate to Settings Troubleshooting Print Quality Test Pages For non touch screen printer models press to navigate through the settings Action Yes No Step 1 a Remove and then insert the imaging unit Warning Potential Damage Do not expose the ...

Page 136: ...igate to Settings Troubleshooting Print Quality Test Pages For non touch screen printer models press to navigate through the settings Action Yes No Step 1 Using the Print Quality Test Pages check if the distance between the repeating defects is equal to any of the following Imaging unit 75 30 mm 2 96 in 44 60 mm 1 76 in Toner cartridge 39 30 mm 1 55 in 28 30 mm 1 11 in Transfer roller 44 mm 1 73 i...

Page 137: ...olved Go to step 3 Step 3 Check for a dial tone Call the fax number to check if it is working properly If you are using the On Hook Dial feature then turn up the volume to check if you hear a dial tone Can you hear a dial tone Go to step 5 Go to step 4 Step 4 Check the telephone wall jack a Connect the analog telephone directly to the wall jack b Listen for a dial tone c If you do not hear a dial ...

Page 138: ... analog connection on the PBX If none exists then consider installing an analog telephone line for the fax machine Can you send or receive a fax The problem is solved Go to step 6 Step 6 Temporarily disconnect other equipment and disable other telephone services a Disconnect other equipment such as answering machines computers modems or telephone line splitters between the printer and the telephon...

Page 139: ...lved Contact customer support Can send but not receive faxes Action Yes No Step 1 Make sure that the paper source is not empty Can you receive faxes The problem is solved Go to step 2 Step 2 Check the ring count delay settings From the control panel navigate to Settings Fax Fax Defaults Analog Fax Setup Fax Receive Settings Rings to Answer Can you receive faxes The problem is solved Go to step 3 S...

Page 140: ... Receive Settings Admin Controls For non touch screen printer models press to navigate through the settings b From the Max Speed menu select a lower transmission speed Is the fax print quality satisfactory The problem is solved Contact customer support Scanning problems Cannot scan from a computer Action Yes No Step 1 a Turn off the printer wait for about 10 seconds and then turn it back on b Rese...

Page 141: ...s a Make sure that the Ethernet or USB cable is securely connected to the computer and the printer b Resend the scan job Is the scan job successful The problem is solved Go to step 2 Step 2 Check the ﬁle you want to scan a Make sure that the ﬁle name is not already used in the destination folder b Make sure that the document or photo you want to scan is not open in another application c Resend the...

Page 142: ...o Is the copy quality satisfactory The problem is solved Contact customer support Vertical dark streaks on output when scanning from the ADF ABCDE ABCDE ABCDE Leading edge Trailing edge Action Yes No a Open the scanner cover b Using a damp soft lint free cloth wipe the ADF glass and the ADF glass pad c Close the scanner cover d Scan the document Do vertical streaks appear on scanned documents Cont...

Page 143: ...d easily accessible b Copy or scan the document Is the scanner responding The problem is solved Go to step 2 Step 2 a Check if the printer is turned on b Resolve any error messages that appear on the display c Copy or scan the document Is the scanner responding The problem is solved Go to step 3 Step 3 a Turn off the printer wait for about 10 seconds and then turn the printer on b Copy or scan the...

Page 144: ...ce the Print Quick Test page on the scanner glass and then select Flatbed Registration 4 Select Copy Quick Test and then press 5 Compare the Copy Quick Test page with the original document Note If the margins of the test page are different from the original document then adjust Left Margin and Top Margin 6 Repeat step 4 and step 5 until the margins of the Copy Quick Test page closely match the ori...

Page 145: ...ing customer support Before contacting customer support make sure to have the following information Printer problem Error message Printer model type and serial number Go to http support lexmark com to receive e mail or chat support or browse through the library of manuals support documentation drivers and other downloads Technical support via telephone is also available In the U S or Canada call 1...

Page 146: ...Privacy For information on Lexmark s privacy policy governing the use of this product go to www lexmark com privacy Privacy 146 ...

Page 147: ...oose your country or region Information on available packaging recycling programs is included with the information on product recycling Lexmark cartons are 100 recyclable where corrugated recycling facilities exist Facilities may not exist in your area The foam used in Lexmark packaging is recyclable where foam recycling facilities exist Facilities may not exist in your area When you return a cart...

Page 148: ...ce to a product program or service is not intended to state or imply that only that product program or service may be used Any functionally equivalent product program or service that does not infringe any existing intellectual property right may be used instead Evaluation and veriﬁcation of operation in conjunction with other products programs or services except those expressly designated by the m...

Page 149: ...nds language and functions included in its printer products This printer is intended to be compatible with the PCL language This means the printer recognizes PCL commands used in various application programs and that the printer emulates the functions corresponding to the commands All other trademarks are the property of their respective owners Licensing notices All licensing notices associated wi...

Page 150: ...xceeding 0 1 by weight and 0 01 by weight for cadmium except for the exemption set in Schedule II of the Rules Product disposal Do not dispose of the printer or supplies in the same manner as normal household waste Consult your local authorities for disposal and recycling options Static sensitivity notice This symbol identiﬁes static sensitive parts Do not touch the areas near these symbols withou...

Page 151: ... laser product conforming to the requirements of IEC 60825 1 2014 Class I laser products are not considered to be hazardous The laser system and printer are designed so there is never any human access to laser radiation above a Class I level during normal operation user maintenance or prescribed service conditions The printer has a non serviceable printhead assembly that contains a laser with the ...

Page 152: ...Timeout for this product in minutes 15 By using the conﬁguration menus the Sleep Mode Timeout can be modiﬁed between 1 minute and 120 minutes If the A4 print speed is less than or equal to 30 pages per minute then you can set the timeout only up to 60 minutes Setting the Sleep Mode Timeout to a low value reduces energy consumption but may increase the response time of the product Setting the Sleep...

Page 153: ...oming call In most but not all areas the sum of RENs should not exceed ﬁve 5 0 To be certain of the number of devices that may be connected to a line as determined by the total RENs contact your local telephone company For products approved after July 23 2001 the REN for this product is part of the product identiﬁer that has the format US AAAEQ TXXXX The digits represented by are the REN without a...

Page 154: ... send any message unless said message clearly contains in a margin at the top or bottom of each transmitted page or on the ﬁrst page of the transmission the date and time it is sent and an identiﬁcation of the business or other entity or other individual sending the message and the telephone number of the sending machine or such business other entity or individual The telephone number provided may...

Page 155: ...f warranty Above all it provides no assurance that any item will work correctly in all respects with another item of telepermitted equipment of a different make or model nor does it imply that any product is compatible with all of Telecom s network services This equipment shall not be set up to make automatic calls to the Telecom 111 Emergency Service This equipment may not provide for the effecti...

Page 156: ...eceives metering pulses in Switzerland Utilisation de ce produit en Suisse Cet appareil nécessite l utilisation d un ﬁltre de tonalité de facturation suisse nº de référence Lexmark 80D1877 devant être installé sur toute ligne recevant des impulsions de comptage en Suisse Verwendung dieses Produkts in der Schweiz Für dieses Produkt muss ein schweizerischer Billing Tone Filter zur Zählzeichenübertra...

Page 157: ...uvent entraîner un fonctionnement indésirable Federal Communications Commission FCC compliance information statement This product has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules Operation is subject to the following two conditions 1 this device may not cause harmful interference and 2 this device must accept any interference rec...

Page 158: ...compliance statement This Class B digital apparatus meets all requirements of the Canadian Interference Causing Equipment Standard ICES 003 Avis de conformité aux normes de l industrie du Canada Cet appareil numérique de classe B est conforme aux exigences de la norme canadienne relative aux équipements pouvant causer des interférences NMB 003 日本の VCCI 規定製品にこのマークが表示されている場合次の要件を満たしていますこの装置はクラス ...

Page 159: ...ngton KY 40550 USA The authorized representative is Lexmark International Technology Hungária Kft 8 Lechner Ödön fasor Millennium Tower III 1095 Budapest HUNGARY A declaration of conformity to the requirements of the Directives is available upon request from the Authorized Representative or may be obtained at www lexmark com en_us about regulatory compliance european union declaration of conformit...

Page 160: ...y service involves the exchange of a product or part the item replaced becomes the property of the Remarketer or Lexmark The replacement may be a new or repaired item The replacement item assumes the remaining warranty period of the original product Replacement is not available to you if the product you present for exchange is defaced altered in need of a repair not included in warranty service da...

Page 161: ...ance of Lexmark or a Remarketer for this product under this limited warranty you may recover actual damages up to the limit set forth in the following paragraph Lexmark s liability for actual damages from any cause whatsoever will be limited to the amount you paid for the product that caused the damages This limitation of liability will not apply to claims by you for bodily injury or damage to rea...

Page 162: ...ng Push Button method 32 conserving supplies 95 contacting customer support 145 control panel using 11 copy troubleshooting partial copies of documents or photos 141 poor copy quality 142 scanner does not respond 143 scanner unit does not close 142 copying creating a shortcut 41 on both sides of the paper 40 on letterhead 40 using the automatic document feeder ADF 39 using the scanner glass 39 cop...

Page 163: ...tosh computer 37 printing from Windows 37 Hibernate mode setting 94 holding faxes 46 I identifying jam locations 101 images cut off 129 imaging unit ordering 87 replacing 89 importing a conﬁguration ﬁle using the Embedded Web Server 33 incorrect margins 123 indicator light understanding the status 12 installing the printer software 33 J jams avoiding 100 jams clearing in the automatic document fee...

Page 164: ...odes setting 94 preprinted forms selecting 24 print quality is poor 115 Print Quality Test Pages 84 print quality troubleshooting blank or white pages 116 crooked print 128 dark print 117 ﬁne lines are not printed correctly 119 folded or wrinkled paper 120 gray background on prints 121 horizontal light bands 131 light print 123 mottled print and dots 125 paper curl 126 repeating defects 136 skewed...

Page 165: ...he scanner glass 48 scanning quality problem 142 selecting a location for the printer 13 selecting paper 22 sending a fax using the computer 44 using the control panel 44 sending an e mail 43 setting a fax ring pattern 22 setting the fax date and time 22 setting the paper size 27 setting the paper type 27 setting up e mail alerts 85 setting up e mail function 42 setting up fax country or region sp...

Page 166: ... does not respond 143 scanner unit does not close 142 vertical dark streaks on output when scanning from the ADF 142 two sided copying 40 U Universal paper conﬁguring 28 updating ﬁrmware ﬂash ﬁle 33 USB printer port 14 using genuine Lexmark parts and supplies 86 using the ADF copying 39 using the automatic document feeder ADF 39 42 44 48 using the control panel 11 using the scanner glass 39 42 44 ...

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Lexmark MB2236, User Manual

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