Lexmark MB2236, Service Manual

Page: 135 / 317

Toner cartridge or imaging unit low service check
Action Yes No
Step 1
Make sure that the imaging unit and toner cartridge are genuine
Lexmark supplies.
Does the problem remain?
Go to step 2. The problem is
solved.
Step 2
a
From the control panel, navigate to Settings > Reports > Device
> Device statistics .
b
Check if the install date reflects the date you replaced the
cartridge.
c
Check the supply level and capacity of the toner cartridge.
d
Check the supply level and capacity of the imaging unit.
Is there sufficient supply level, and does the install date reflect the
cartridge replacement date?
Go to step 3. Go to step 4.
Step 3
a
Enter the Diagnostics menu, and then select Advanced print
quality samples .
b
Check the test pages for print quality defects.
Are there print quality defects?
Go to step 4. The problem is
solved.
Step 4
a
Shake the toner cartridge.
b
Clean the toner cartridge smart chip contacts, and then check
the contacts for damage.
c
Clean the toner cartridge spring contacts, and then check the
contacts for damage.
d
Perform a print test.
Does the problem remain?
Go to step 5. The problem is
solved.
Step 5
Replace the toner cartridge.
Does the problem remain?
Go to step 6. The problem is
solved.
Step 6
a
Shake the imaging unit.
b
Clean the imaging unit smart chip contacts, and then check the
contacts for damage.
c
Clean the imaging unit spring contacts, and then check the
contacts for damage.
d
Perform a print test.
Does the problem remain?
Go to step 7. The problem is
solved.
3400-48x
Diagnostics and troubleshooting
135