Lexmark M5255 User Manual Download Page 146

Page: 146 / 226

Troubleshooting

Network connection problems

Cannot open Embedded Web Server

Action

Yes

Step 1

Check if the printer is on.

Is the printer on?

Go to step 2.

Turn on the printer.

Step 2

Make sure that the printer IP address is correct.

View the printer IP address:

•

From the home screen

•

From the TCP/IP section in the Network/Ports menu

•

By printing a network setup page or menu settings page,
and then ﬁnding the TCP/IP section

Note:

An IP address appears as four sets of numbers separated

by periods, such as 123.123.123.123.

Is the printer IP address correct?

Go to step 3.

Type the correct
printer IP address in
the address ﬁeld.

Step 3

Check if you are using a supported browser:

•

Internet Explorer® version 11 or later

•

Microsoft Edge

•

Safari version 6 or later

•

Google Chrome

version 32 or later

•

Mozilla Firefox version 24 or later

Is your browser supported?

Go to step 4.

Install a supported
browser.

Step 4

Check if the network connection is working.

Is the network connection working?

Go to step 5.

Contact your
administrator.

Step 5

Make sure that the cable connections to the printer and print server
are secure. For more information, see the documentation that
came with the printer.

Are the cable connections secure?

Go to step 6.

Secure the cable
connections.

Troubleshooting

146

Summary of Contents for M5255

Page 1: ... M5255 M5265 M5270 MS725 MS821 MS822 MS823 MS824 MS825 MS826 User s Guide June 2018 www lexmark com Machine type s 4064 Model s 210 230 235 295 410 430 435 438 495 630 635 695 830 and their equivalent models ...

Page 2: ...ng the status of the power button and indicator light 16 Setting up and using the home screen applications 18 Using the home screen 18 Customizing the home screen 19 Using Display Customization 19 Conﬁguring Eco Settings 20 Creating a Cloud Connector proﬁle 20 Setting up Device Quotas 20 Using QR Code Generator 21 Using Customer Support 21 Managing bookmarks 21 Managing contacts 22 Setting up and ...

Page 3: ... Supported paper types 40 Supported paper weights 42 Printing 45 Printing from a computer 45 Printing from a mobile device 45 Printing from a ﬂash drive 46 Supported ﬂash drives and ﬁle types 47 Conﬁguring conﬁdential jobs 48 Printing conﬁdential and other held jobs 48 Printing from a Cloud Connector proﬁle 49 Printing a font sample list 49 Printing a directory list 50 Understanding the printer me...

Page 4: ...s and supplies 105 Moving the printer 123 Saving energy and paper 124 Recycling 125 Clearing jams 126 Avoiding jams 126 Identifying jam locations 128 Paper jam in trays 130 Paper jam in door A 130 Paper jam in door C 133 Paper jam in the standard bin 134 Paper jam in the multipurpose feeder 135 Paper jam in the output expander 136 Paper jam in the high capacity output expander 136 Paper jam in the...

Page 5: ...oblems 146 Hardware options problems 148 Issues with supplies 149 Paper feed problems 151 Printing problems 154 Contacting customer support 185 Upgrading and migrating 187 Hardware 187 Software 207 Firmware 208 Notices 210 Index 222 Contents 5 ...

Page 6: ...POTENTIAL INJURY To avoid the risk of ﬁre or electrical shock use only the power cord provided with this product or the manufacturer s authorized replacement CAUTION POTENTIAL INJURY Do not use this product with extension cords multioutlet power strips multioutlet extenders or UPS devices The power capacity of these types of accessories can be easily overloaded by a laser printer and may result in...

Page 7: ...ollow these guidelines to avoid personal injury or printer damage Make sure that all doors and trays are closed Turn off the printer and then unplug the power cord from the electrical outlet Disconnect all cords and cables from the printer If the printer has separate ﬂoor standing optional trays or output options attached to it then disconnect them before moving the printer If the printer has a ca...

Page 8: ...ations This product is designed tested and approved to meet strict global safety standards with the use of speciﬁc manufacturer s components The safety features of some parts may not always be obvious The manufacturer is not responsible for the use of other replacement parts Refer service or repairs other than those described in the user documentation to a service representative This product uses ...

Page 9: ...roblems Information Center Go to http infoserve lexmark com Help Menu Pages Access the guides on the printer ﬁrmware or go to http support lexmark com Touch Screen Guide Go to http support lexmark com Product videos Go to http infoserve lexmark com idv Information on setting up and conﬁguring the accessibility features of your printer Lexmark Accessibility Guide Go to http support lexmark com Help...

Page 10: ...d with the printer or go to http support lexmark com In other countries and regions See the printed warranty that came with the printer Product Information Guide See the documentation that came with the printer or go to http support lexmark com Selecting a location for the printer When selecting a location for the printer leave enough room to open trays covers and doors and to install hardware opt...

Page 11: ...ded in front of the printer is 76 mm 3 in 4 Left side 152 mm 6 in 5 Rear 152 mm 6 in Printer conﬁgurations CAUTION TIPPING HAZARD Installing one or more options on your printer or MFP may require a caster base furniture or other feature to prevent instability causing possible injury For more information on supported conﬁgurations see www lexmark com multifunctionprinters CAUTION TIPPING HAZARD To ...

Page 12: ...asic model 1 Standard 550 sheet tray 2 Multipurpose feeder 3 Control panel Note The appearance may vary depending on your printer model 4 Standard bin Fully conﬁgured model Learning about the printer 12 ...

Page 13: ...2100 sheet tray The 2100 sheet tray must always be at the bottom of a conﬁguration A maximum of four optional trays may be conﬁgured with the printer The optional 250 and 550 sheet trays may be installed in any order Attaching cables CAUTION SHOCK HAZARD To avoid the risk of electrical shock do not set up this product or make any electrical or cabling connections such as the power cord fax feature...

Page 14: ...t Connect the printer to an electrical outlet 2 USB printer port Connect the printer to a computer 3 Ethernet port Connect the printer to a network 4 USB port Attach a keyboard or any compatible option Learning about the printer 14 ...

Page 15: ... menu options Adjust the numeric value of a setting 4 Numeric keypad Enter numbers or symbols in an input ﬁeld 5 Power button Turn on or turn off the printer Note To turn off the printer press and hold the power button for ﬁve seconds 6 Backspace button Move the cursor backward and delete a character in an input ﬁeld 7 Stop or Cancel button Stop the current printer task 8 Indicator light Check the...

Page 16: ...rent printer task 6 Indicator light Check the printer status 7 Volume buttons Adjust the speaker volume 8 Headset or speaker port Attach a headset or speaker Note This feature is available only in some printer units 9 Back button Return to the previous screen Understanding the status of the power button and indicator light Indicator light Printer status Off The printer is off or in Hibernate mode ...

Page 17: ...Power button light Printer status Blinking amber The printer is in Hibernate mode Using the control panel 17 ...

Page 18: ... how to clear it Note You can also access this setting by touching the top section of the home screen 2 Job Queue Show all the current print jobs Note You can also access this setting by touching the top section of the home screen 3 Change Language Change the language on the display 4 Settings Access the printer menus 5 Eco Settings Manage energy consumption noise toner and paper usage settings 6 ...

Page 19: ... the screen saver slideshow and wallpaper settings Managing screen saver and slide show images 1 From the Screen Saver and Slideshow Images section add edit or delete an image Notes You can add up to 10 images When enabled the status icons appear on the screen saver only when there are errors warnings or cloud based notiﬁcations 2 Apply the changes Changing the wallpaper image 1 From the home scre...

Page 20: ...go to https lexmark cloud connect co 8 Click Next and then accept the Terms of Use 9 Enter the authorization code and then click Connect 10 Log in to your cloud service provider account 11 Grant permissions Note To complete the authorization process open the proﬁle within 72 hours Setting up Device Quotas You may need administrative rights to access the application 1 Open a Web browser and then ty...

Page 21: ...pe a QR code value 4 Apply the changes Using Customer Support 1 From the home screen touch Customer Support 2 Print or e mail the information Note For information on conﬁguring the application settings see the Customer Support Administrator s Guide Managing bookmarks Creating bookmarks Use bookmarks to print frequently accessed documents that are stored in servers or on the web 1 Open a web browse...

Page 22: ...nd HTML based web pages Other ﬁle types such as DOCX and XLXS are supported in some printer models 4 Click Save Note To manage bookmarks click Bookmark Setup Creating folders 1 Open a web browser and then type the printer IP address in the address ﬁeld Notes View the printer IP address on the printer home screen The IP address appears as four sets of numbers separated by periods such as 123 123 12...

Page 23: ...re contacts to the group 4 Apply the changes Editing contacts or groups 1 Open a web browser and then type the printer IP address in the address ﬁeld Notes View the printer IP address on the printer home screen The IP address appears as four sets of numbers separated by periods such as 123 123 123 123 If you are using a proxy server then temporarily disable it to load the web page correctly 2 Clic...

Page 24: ... the web page correctly 2 Click Address Book 3 Do either of the following From the Contacts section select a contact that you want to delete From the Contact Groups section select a group name that you want to delete Setting up and using the home screen applications 24 ...

Page 25: ... volume use the volume buttons at the bottom part of the control panel Navigating the screen using gestures Notes The gestures are applicable only when Voice Guidance is activated Enable Magniﬁcation to use the zoom and pan gestures Use a physical keyboard to type characters and adjust certain settings Gesture Function Double tap Select an option or item on the screen Triple tap Zoom in or zoom ou...

Page 26: ...25 Adjusting the Voice Guidance speech rate 1 From the home screen select Settings Device Accessibility Speech Rate 2 Select the speech rate Using the keyboard on the display Do one or more of the following Drag a ﬁnger over the key to announce the character Lift the ﬁnger to enter or type the character in the ﬁeld Select Backspace to delete characters To hear the content in the input ﬁeld select ...

Page 27: ...ia Conﬁguration Universal Setup For non touch screen printer models press to navigate through the settings 2 Conﬁgure the settings Loading the 250 or 550 sheet tray CAUTION POTENTIAL INJURY To reduce the risk of equipment instability load each tray separately Keep all other trays closed until needed 1 Remove the tray Note To avoid paper jams do not remove trays while the printer is busy 2 Adjust t...

Page 28: ...x fan and align the paper edges before loading 4 Load the paper stack with the printable side facedown and then make sure that the side guides ﬁt snugly against the paper Loading paper and specialty media 28 ...

Page 29: ... staple ﬁnisher is installed or not Without an optional staple ﬁnisher With an optional staple ﬁnisher One sided printing One sided printing Two sided printing Two sided printing When loading prepunched paper make sure that the holes on the long edge of the paper are against the right side of the tray One sided printing Two sided printing Loading paper and specialty media 29 ...

Page 30: ...ray 6 From the control panel set the paper size and paper type to match the paper loaded Loading the 2100 sheet tray CAUTION TIPPING HAZARD To reduce the risk of equipment instability load each tray separately Keep all other trays closed until needed 1 Pull out the tray 2 Adjust the guides Loading A5 size paper a Pull up and slide the width guide to the position for A5 Loading paper and specialty ...

Page 31: ...ngth guide to the position for A5 until it clicks into place c Remove the A5 length guide from its holder d Insert the guide into its designated slot and then press until it clicks into place Loading paper and specialty media 31 ...

Page 32: ... width guide to the correct position for the size of the paper being loaded b If the A5 length guide is still attached then remove it If the guide is not attached then proceed to step d on page 33 c Place the A5 length guide in its holder Loading paper and specialty media 32 ...

Page 33: ...d align the paper edges before loading 4 Load the paper stack with the printable side facedown Load letterhead depending on whether an optional staple ﬁnisher is installed or not Without an optional staple ﬁnisher With an optional staple ﬁnisher One sided printing One sided printing Loading paper and specialty media 33 ...

Page 34: ...per make sure that the holes on the long edge of the paper are against the right side of the tray One sided printing Two sided printing 5 Insert the tray Note Press down the paper stack while inserting the tray 6 From the control panel set the paper size and paper type to match the paper loaded Loading paper and specialty media 34 ...

Page 35: ...oading 3 Flex fan and align the paper edges before loading 4 Load paper with the printable side faceup Load letterhead depending on whether an optional staple ﬁnisher is installed or not Without an optional staple ﬁnisher With an optional staple ﬁnisher One sided printing One sided printing Loading paper and specialty media 35 ...

Page 36: ...dress ﬁeld Notes View the printer IP address on the printer home screen The IP address appears as four sets of numbers separated by periods such as 123 123 123 123 If you are using a proxy server then temporarily disable it to load the web page correctly 2 Click Settings Paper Tray Conﬁguration 3 Set the same paper size and paper type for the trays that you are linking 4 Save the settings 5 Click ...

Page 37: ...1 in X Oﬁcio Mexico 216 x 340 mm 8 5 x 13 4 in Statement 140 x 216 mm 5 5 x 8 5 in X Executive 184 x 267 mm 7 3 x 10 5 in X Letter 216 x 279 mm 8 5 x 11 in Legal 216 x 356 mm 8 5 x 14 in Folio 216 x 330 mm 8 5 x 13 in Universal 105 x 148 mm 4 1 x 5 8 in to 216 x 356 mm 8 5 x 14 in X 7 3 4 Envelope Monarch 3 98 x 191 mm 3 9 x 7 5 in X X 1 A5 long edge feed LEF is recommended over A5 short edge feed...

Page 38: ...X X 1 A5 long edge feed LEF is recommended over A5 short edge feed SEF 2 Envelopes wider than 101 6 mm 4 5 in may crease This paper type must be tested for acceptability 3 Envelopes are not supported on Lexmark MS725 Paper sizes supported by the output options or ﬁnishers Paper size Output expander or high capacity output expander 4 bin mailbox Staple ﬁnisher Staple hole punch ﬁnisher Stack Staple...

Page 39: ...3 x 10 5 in X X X Letter 216 x 279 mm 8 5 x 11 in Legal 216 x 356 mm 8 5 x 14 in X Folio 216 x 330 mm 8 5 x 13 in Universal 105 x 148 mm 4 1 x 5 8 in to 216 x 356 mm 8 5 x 14 in X X X X X 7 3 4 Envelope Monarch 98 x 191 mm 3 9 x 7 5 in X X X X X X 9 Envelope 98 x 225 mm 3 9 x 8 9 in X X X X X X 10 Envelope 105 x 241 mm 4 1 x 9 5 in X X X X X X DL Envelope 110 x 220 mm 4 3 x 8 7 in X X X X X X C5 E...

Page 40: ...X X X Supported paper types Paper types supported by the printer Paper type Standard 550 sheet tray optional 250 or 550 sheet tray Optional 2100 sheet tray Multipurpose feeder Two sided printing Plain paper Card stock X Transparency1 X X Labels X X Vinyl Labels X X Bond Envelope X X Rough Envelope X X Letterhead Preprinted Colored Paper X 1 To prevent transparencies from sticking together print up...

Page 41: ...after three minutes Paper types supported by the output options or ﬁnishers Paper type Output expander or high capacity output expander 4 bin mailbox Staple ﬁnisher Staple hole punch ﬁnisher Stack Staple Stack Staple Hole punch Plain paper Card stock X X X X X X Transparencies X X X X Labels X X X X X X Vinyl Labels X X X X X X Bond Envelope X X X X X X Rough Envelope X X X X X X Letterhead Prepri...

Page 42: ...00 sheet tray Multipurpose feeder Two sided printing Plain paper or Bond1 60 176 g m grain long 16 47 lb bond Card stock 203 g m grain long 125 lb bond X Card stock 199 g m grain long 110 lb bond X Card stock 176 g m grain long 65 lb bond X Transparency 138 146 g m grain long 37 39 lb bond X X Paper labels 180 g m 48 lb bond X Integrated forms2 140 175 g m 37 47 lb bond X 1 Grain short is preferre...

Page 43: ...elopes are limited to 25 cotton content Paper weights supported by the output options or ﬁnishers Paper type and weight Output expander or high capacity output expander 4 bin mailbox Staple ﬁnisher Staple hole punch ﬁnisher Stack Staple Stack Staple Hole punch Plain paper or Bond 60 176 g m grain long 16 47 lb bond X X X X Plain paper or Bond 60 90 g m grain long 16 24 lb bond Card stock 203 g m g...

Page 44: ...ck Staple Hole punch Card stock 163 g m grain long 90 lb bond X X X X Transparency 138 146 g m grain long 37 39 lb bond X X X X Paper labels 180 g m 48 lb bond X X X X X X Integrated forms 140 175 g m 37 47 lb bond X X X X X X Integrated forms 75 135 g m 20 36 lb bond X X X X X X Envelopes 60 105 g m 16 28 lb bond X X X X X X Paper support 44 ...

Page 45: ...on that came with the application 2 Select a printer 3 Print the document Printing from a mobile device using Google Cloud Print Google Cloud PrintTM is a mobile printing service that allows enabled applications on mobile devices to print to any Google Cloud Print ready printer 1 From the home screen of your mobile device launch an enabled application 2 Tap Print and then select a printer 3 Print ...

Page 46: ... Print the document Printing from a ﬂash drive 1 Insert the ﬂash drive Notes If you insert the ﬂash drive when an error message appears then the printer ignores the ﬂash drive If you insert the ﬂash drive while the printer is processing other print jobs then Busy appears on the display 2 From the display touch the document that you want to print If necessary conﬁgure other print settings 3 Send th...

Page 47: ...6GB and 32GB Notes The printer supports high speed USB ﬂash drives with full speed standard USB ﬂash drives must support the File Allocation Table FAT system File types Documents PDF version 1 7 or earlier HTML XPS Microsoft ﬁle formats doc docx xls xlsx ppt pptx Images dcx gif JPEG or jpg bmp pcx TIFF or tif png Printing 47 ...

Page 48: ...he printer memory for reprinting Verify Job Expiration Set the expiration time that the printer prints a copy before printing the remaining copies Note Verify jobs print one copy to check if it is satisfactory before printing the remaining copies Reserve Job Expiration Set the expiration time that the printer stores print jobs Note Reserve held jobs are automatically deleted after printing Require...

Page 49: ...e printer home screen release the print job For conﬁdential print jobs navigate to Held jobs select your user name Conﬁdential enter the PIN select the print job conﬁgure the settings Print For other print jobs navigate to Held jobs select your user name select the print job conﬁgure the settings Print Printing from a Cloud Connector proﬁle 1 From the home screen touch Cloud Connector 2 Select a c...

Page 50: ...Printing a directory list From the control panel navigate to Settings Reports Print Print Directory For non touch screen printer models press to navigate through the settings Printing 50 ...

Page 51: ...ernet TCP IP SNMP IPSec 802 1x LPD Conﬁguration HTTP FTP Settings ThinPrint USB Google Cloud Print USB Drive Flash Drive Print Security Login methods Schedule USB Devices Security Audit Log Login Restrictions Conﬁdential Print Setup Solutions LDAP Settings Disk Encryption Erase Temporary Data Files Mobile Services Management Miscellaneous Reports Menu Settings Page Device Print Network Help Print ...

Page 52: ...Custom Text 2 appear only in some printer models Date and Time Conﬁgure Current Date and Time Manually Set Date and Time Date Format MM DD YYYY Time Format 12 hour A M P M Time Zone GMT Conﬁgure the printer date and time Date and Time Network Time Protocol Enable NTP On NTP Server Enable Authentication Conﬁgure the settings for Network Time Protocol NTP Notes Enable Authentication appears only in ...

Page 53: ...o Standard Authentication VNC Password appears Note An asterisk next to a value indicates the factory default setting Notiﬁcations Menu item Description Error Lighting Off On Set the indicator light to come on when a printer error occurs Note This menu item appears only in some printer models Alarm Control Off Single Continuous Set the number of times that the alarm sounds when the printer require...

Page 54: ...dels E mail Alerts Setup E mail Setup SMTP Timeout 5 30 seconds 30 Specify how long before the printer times out if the SMTP server does not respond Note This menu item appears only in some printer models E mail Alerts Setup E mail Setup Reply Address Specify a reply address in the e mail Note This menu item appears only in some printer models E mail Alerts Setup E mail Setup Always use SMTP defau...

Page 55: ...r models E mail Alerts Setup E mail Setup Use Active Directory Device Credentials Off On Enable user credentials and group designations to connect to the SMTP server Note This menu item appears only in some printer models E mail Alerts Setup E mail Setup Device Userid Specify the user ID to connect to the SMTP server Note This menu item appears only in some printer models E mail Alerts Setup E mai...

Page 56: ...r Set the printer to restart when an error occurs Error Prevention Auto Reboot Max Auto Reboots 1 20 2 Set the number of automatic reboots that the printer can perform Error Prevention Auto Reboot Auto Reboot Window 1 525600 720 Set the number of seconds before the printer performs an automatic reboot Error Prevention Auto Reboot Auto Reboot Counter Show a read only information of the reboot count...

Page 57: ... Allow printing with display off Allow printing with the display turned off Timeouts Sleep Mode 1 120 minutes 15 Set the idle time before the printer begins operating in Sleep mode Timeouts Hibernate Timeout Disabled 1 hour 2 hours 3 hours 6 hours 1 day 2 days 3 days 1 week 2 weeks 1 month Set the time before the printer enters Hibernate mode Timeouts Hibernate Timeout on Connection Hibernate Do N...

Page 58: ...e Information Send Time and User Information Level appear only when you select any of the settings in Information Sent to Lexmark except None of the Above Information Send Time Start Time Stop Time User Information Level Anonymous Session Information Only Session Information with Generic User Information Session Information with Actual User IDs Accessibility Note This menu appears only in some pri...

Page 59: ... the printer Speak Passwords PINs Off On Set the printer to read out loud passwords or personal identiﬁcation numbers Note This menu item appears only when a headphone or a speaker is attached to the printer Speech Rate Very Slow Slow Normal Fast Faster Very Fast Rapid Very Rapid Fastest Set the Voice Guidance speech rate Note This menu item appears only when a headphone or a speaker is attached t...

Page 60: ...e printer to show the Tray Insert message Tray Conﬁguration A5 Loading Short Edge Long Edge Specify the page orientation when loading for A5 paper size Tray Conﬁguration Paper Prompts Auto Multipurpose Feeder Manual Paper Envelope Prompts Auto Multipurpose Feeder Manual Envelope Set the paper source that the user will ﬁll when a prompt to load paper or envelope appears Note For Multipurpose Feeder...

Page 61: ... copying documents Device Operations Quiet Mode Off On Set the amount of noise that the printer produces Note Enabling this setting slows the printer performance Device Operations Safe Mode Off On Set the printer to operate in a special mode in which it attempts to continue offering as much functionality as possible despite known issues For example when set to On and the duplex motor is nonfunctio...

Page 62: ...ork settings Clear all settings and applications that are stored in the printer memory or hard disk Note Sanitize all information on hard disk appears only in printers with a hard disk installed Visible Home Screen Icons Note This menu appears only in some printer models Menu Description Status Supplies Job Queue Change Language Address Book Bookmarks Held Jobs USB App Proﬁles Display Customizatio...

Page 63: ...luded in a print job Collate Off 1 1 1 2 2 2 On 1 2 1 2 1 2 Keep the pages of a print job stacked in sequence particularly when printing multiple copies of the job Separator Sheets None Between Copies Between Jobs Between Pages Insert blank separator sheets when printing Separator Sheet Source Tray x 1 Multipurpose Feeder Specify the paper source for the separator sheet Note The multipurpose feede...

Page 64: ...Emulation PS Emulation Set the printer language Note Setting a printer language default does not prevent a software program from sending print jobs that use another printer language Job Waiting Off On Preserve print jobs requiring supplies so that jobs not requiring the missing supplies can print Note This menu item appears only when a printer hard disk is installed Job Hold Timeout 0 255 30 Set t...

Page 65: ...nt All is selected Note This menu item appears only when a printer hard disk is installed Note An asterisk next to a value indicates the factory default setting Quality Menu item Description Print Resolution 300 dpi 600 dpi 1200 dpi 1200 Image Q 2400 Image Q Set the resolution for the text and images on the printed output Note Resolution is determined in dots per inch or image quality Pixel Boost ...

Page 66: ...Log Post Delete Current Log Specify how the printer responds when the frequency threshold expires Note The value deﬁned in Accounting Log Frequency determines when this action is triggered Log Near Full Level Off On Specify the maximum size of the log ﬁle before the printer executes the Log Action at Near Full Log Action at Near Full None E mail Current Log E mail Delete Current Log E mail Delete ...

Page 67: ...the TCP IP menu is used as the default log ﬁle preﬁx Note An asterisk next to a value indicates the factory default setting XPS Menu item Description Print Error Pages Off On Print a test page that contains information on errors including XML markup errors Minimum Line Width 1 30 2 Set the minimum stroke width Notes Jobs printed in 1200 dpi use the value directly Jobs printed in 4800 CQ use half t...

Page 68: ...source which contains the default font selection Notes Flash and Disk appear only in some printer models For Flash and Disk to appear make sure that they are not read or write protected Font Name List of available fonts Courier Select a font from the speciﬁed font source Symbol Set List of available symbol set 10U PC 8 Specify the symbol set for each font name Note A symbol set is a set of alphabe...

Page 69: ...to the ﬁrst position on the same line Auto LF after CR Off On Set the printer to perform a line feed after a carriage return control command Tray Renumber Assign MP Feeder Assign Tray x Assign Manual Paper Assign Manual Envelope Conﬁgure the printer to work with a different print driver or custom application that uses a different set of source assignments to request a given paper source Choose fro...

Page 70: ...Auto Fit Off On Select the best available paper size and orientation setting for an image Note When set to On this menu item overrides the scaling and orientation settings for the image Invert Off On Invert bitonal monochrome images Note This menu item does not apply to GIF or JPEG image formats Scaling Best Fit Anchor Top Left Anchor Center Fit Height Width Fit Height Fit Width Adjust the image t...

Page 71: ...oading letter All Listed substitutes Letter A4 Conﬁgure MP Cassette Manual First Set the printer when to pick paper loaded in the multipurpose feeder Notes When set to Cassette the printer treats the multipurpose feeder like a tray When set to Manual the printer treats the multipurpose feeder like a manual feeder When set to First the printer picks paper from the multipurpose feeder until it is em...

Page 72: ...s shorter than the maximum width supported Note An asterisk next to a value indicates the factory default setting Media Types Menu item Description Plain Card Stock Transparency Recycled Labels Vinyl Labels Bond Envelope Rough Envelope Letterhead Preprinted Colored Paper Light Heavy Rough Cotton Custom Type x Specify the texture weight and orientation of the paper loaded USB Drive Flash Drive Prin...

Page 73: ...se Vertical Vertical Specify the positioning of multiple page images when using Pages per Side Note The positioning depends on the number of page images and their page orientation Pages per Side Orientation Auto Landscape Portrait Specify the orientation of a multiple page document when using Pages per Side Pages per Side Border None Solid Print a border around each page image when using Pages per...

Page 74: ...set Print Server Reset all active network connections to the printer Note This setting removes all network conﬁguration settings Network Job Timeout Off On 90 seconds Set the time before the printer cancels a network print job Banner Page Off On Print a banner page Note An asterisk next to a value indicates the factory default setting Wireless Note This menu is available only in printers connected...

Page 75: ...k when a PIN on the printer is entered into the wireless settings of the access point Network Mode BSS Type Infrastructure Specify the network mode Enable Wi Fi Direct On Off Enable Wi Fi Direct capable devices to connect directly to the printer Compatibility 802 11b g n 2 4GHz 802 11a b g n ac 2 4GHz 5GHz 802 11a n ac 5GHz Specify the standard for the Wi Fi network Note 802 11a b g n ac 2 4GHz 5G...

Page 76: ...ough 802 1x standard Notes This menu item appears only when the Wireless Security Mode is set to 802 1x RADIUS 802 1x RADIUS can be conﬁgured only from the Embedded Web Server IPv4 Enable DHCP On Off Set Static IP Address IP Address Netmask Gateway Enable and conﬁgure IPv4 settings in the printer IPv6 Enable IPv6 On Off Enable DHCPv6 On Off Stateless Address Autoconﬁguration On Off DNS Server Addr...

Page 77: ...d disk before printing Note This menu item appears only when a hard disk is installed Mac Binary PS Auto On Off Set the printer to process Macintosh binary PostScript print jobs Notes On processes raw binary PostScript print jobs Off ﬁlters print jobs using the standard protocol Ethernet Menu item Description Network Speed Show the speed of an active network adapter IPv4 Enable DHCP On Off Enable ...

Page 78: ...t job requires it regardless of the default printer language Note If PCL SmartSwitch is off then the printer does not examine incoming data and uses the default printer language speciﬁed in the Setup menu PS SmartSwitch Off On Set the printer to switch automatically to PS emulation when a print job requires it regardless of the default printer language Note If PS SmartSwitch is off then the printe...

Page 79: ...e name for the zero conﬁguration network Note This menu item appears only in some printer models Enable Auto IP Off On Assign an IP address automatically DNS Server Address Specify the current Domain Name System DNS server address Backup DNS Server Address Specify the backup DNS server addresses Backup DNS Server Address 2 Backup DNS Server Address 3 Domain Search Order Specify a list of domain na...

Page 80: ...CP connections Raw Print Port 1 65535 9100 Specify a raw port number for printers connected on a network Outbound Traffic Maximum Speed Off On Enable the printer maximum transfer rate Enhanced TLS Security Off On Enhance printer privacy and data integrity Note An asterisk next to a value indicates the factory default setting SNMP Note This menu appears only in network printers or printers that are...

Page 81: ...alue indicates the factory default setting IPSec Note This menu appears only in network printers or printers that are attached to print servers Menu item Description Enable IPSec Off On Enable Internet Protocol Security IPSec Base Conﬁguration Default Compatibility Secure Set the IPSec base conﬁguration Note This menu item appears only when Enable IPSec is set to On IPSec Device Certiﬁcate Specify...

Page 82: ...onﬁguration Note This menu appears only in network printers or printers that are attached to print servers Menu item Description LPD Timeout 0 65535 seconds 90 Set the time out value to stop the Line Printer Daemon LPD server from waiting indeﬁnitely for hung or invalid print jobs LPD Banner Page Off On Print a banner page for all LPD print jobs Note A banner page is the ﬁrst page of a print job u...

Page 83: ... only in some printer models FTP Proxy IP Address HTTP Default IP Port 1 65535 80 HTTPS Device Certiﬁcate FTP Default IP Port 1 65535 21 Timeout for HTTP FTP Requests 1 299 30 Specify the amount of time before the server connection stops Retries for HTTP FTP Requests 1 299 3 Set the number of retries to connect to the HTTP FTP server Note An asterisk next to a value indicates the factory default s...

Page 84: ...ing data and uses the default printer language speciﬁed in the Setup menu Job Buffering Off On Temporarily store jobs on the printer hard disk before printing Note This menu item appears only when a hard disk installed Mac Binary PS On Auto Off Set the printer to process Macintosh binary PostScript print jobs Notes When set to On the printer processes raw binary PostScript print jobs from computer...

Page 85: ...icates the factory default setting Wi Fi Direct Note This menu appears only when a direct Wi Fi network is the active network Menu item Description SSID Specify the service set identiﬁer SSID of the Wi Fi network Set Preshared Key Set the preshared key PSK to authenticate and validate users on a Wi Fi connection Show PSK on Setup Page Off On Show the PSK on the Network Setup Page Group Owner IP Ad...

Page 86: ...Menu Reports Menu Function Conﬁguration Menus Supplies Menu Option Card Menu SE Menu Device Menu Control access to the printer menus Device Management Remote Management Firmware Updates Apps Conﬁguration Operator Panel Lock Import Export All Settings Out of Service Erase Control access to the printer management options Apps New Apps Slideshow Change Wallpaper Screen Saver Eco Settings Control acce...

Page 87: ... Control group or user access to the printer functions applications and security settings Add User User Name Password User Name Password PIN Create local accounts to manage access to the printer functions User Name Password Accounts Add User User Name Accounts Add User Password Accounts Add User PIN Accounts Add User Schedule USB Devices Menu item Description Schedules Add New Schedule Schedule ac...

Page 88: ...es 2 Mail System 3 System Daemons 4 Security Authorization Messages 5 Messages Generated Internally by Syslogs 6 Line Printer Subsystem 7 Network News Subsystem 8 UUCP Subsystem 9 Clock Daemon 10 Security Authorization Messages 11 FTP Daemon 12 NTP Subsystem 13 Log Audit 14 Log Alert 15 Clock Daemon 16 Local Use 0 local0 17 Local Use 1 local1 18 Local Use 2 local2 19 Local Use 3 local3 20 Local Us...

Page 89: ...strator when the log becomes full and begins to overwrite the oldest entries Log Full Behavior Wrap Over Older Entries E mail Log Then Delete All Entries Resolve log storage issues when the log ﬁlls its allotted memory E mail Full Alert Off On Send e mail notiﬁcation to the administrator when the log ﬁlls its allotted memory Full Alert Level 1 99 90 E mail Log Exported Alert Off On Send e mail not...

Page 90: ...ed off automatically Note An asterisk next to a value indicates the factory default setting Conﬁdential Print Setup Menu item Description Max Invalid PIN 2 10 Set the number of times an invalid PIN can be entered Notes A value of zero turns off this setting When the limit is reached the print jobs for that user name and PIN are deleted This menu item appears only when a hard disk is installed Conﬁ...

Page 91: ...he printer stores print jobs for printing at a later time Require All Jobs to be Held Off On Set the printer to hold all print jobs Note An asterisk next to a value indicates the factory default setting Solutions LDAP Settings Use To Follow LDAP Referrals Off On Search the different servers in the domain for the logged in user account LDAP Certiﬁcate Veriﬁcation No Yes Enable veriﬁcation of LDAP c...

Page 92: ...on the printer hard disk Note An asterisk next to a value indicates the factory default setting Mobile Services Management Use To AirPrint Print Off On Enable AirPrint printing Miscellaneous Menu item Description Protected Features Show Hide Show all the features that Function Access Control FAC protects regardless of the security permission that the user has Note FAC manages access to speciﬁc men...

Page 93: ...Settings Page Print a report that contains the printer preferences settings and conﬁgurations Device Menu item Description Device Information Print a report that contains information about the printer Device Statistics Print a report about printer usage and supply status Proﬁle List Print a list of proﬁles that are stored in the printer Asset Report Print a report that contains the printer serial ...

Page 94: ...ono print quality settings Information Guide Provides more information sources about the printer Connection Guide Provides information about connecting the printer locally USB or to a network Moving Guide Provides information about moving locating or shipping the printer Supplies Guide Provides information about ordering supplies Troubleshooting Troubleshooting Menu item Description Print Quality ...

Page 95: ...solutions do the following 1 From the control panel navigate to Settings Device Maintenance Out of Service Erase Sanitize all information on nonvolatile memory For non touch screen printer models press to navigate through the settings 2 Depending on your printer model select ERASE or Continue 3 Follow the instructions on the display Erasing printer hard disk memory 1 From the control panel navigat...

Page 96: ...ter unavailable for other tasks After encryption the printer automatically restarts Restoring factory default settings 1 From the control panel navigate to Settings Device Restore Factory Defaults For non touch screen printer models press to navigate through the settings 2 In the Restore Settings menu select the settings that you want to restore 3 Select RESTORE 4 Follow the instructions on the di...

Page 97: ...rinter is moved to a different department or location The printer is serviced by someone from outside your organization The printer is removed from your premises for service The printer is sold to another organization Disposing of a printer hard disk Degaussing Flushes the hard disk with a magnetic ﬁeld that erases stored data Crushing Physically compresses the hard disk to break component parts a...

Page 98: ...s volume Headphones volume will reset to default value after the session is logged out when the printer wakes from Sleep or Hibernate mode or after a power on reset 1 From the control panel select Settings Device Accessibility Headphone Volume 2 Select the volume Networking Note For information on installing the wireless network adapter see the setup sheet that came with the adapter Connecting the...

Page 99: ...Ports Wireless Wi Fi Protected Setup Start PIN Method 2 Copy the eight digit WPS PIN 3 Open a Web browser and then type the IP address of your access point in the address ﬁeld Notes View the printer IP address on the printer home screen The IP address appears as four sets of numbers separated by periods such as 123 123 123 123 If you are using a proxy server then temporarily disable it to load the...

Page 100: ...ple menu navigate to the list of printers and then select IP 2 Type the IP address in the address ﬁeld 3 Apply the changes Cleaning the printer CAUTION SHOCK HAZARD To avoid the risk of electrical shock when cleaning the exterior of the printer unplug the power cord from the electrical outlet and disconnect all cables from the printer before proceeding Notes Perform this task after every few month...

Page 101: ...r non touch screen printer models press to navigate through the settings 2 From the Supply Information section of the pages printed check the status of parts and supplies Using genuine Lexmark parts and supplies Your Lexmark printer is designed to function best with genuine Lexmark parts and supplies Use of third party supplies or parts may affect the performance reliability or life of the printer...

Page 102: ...0E N A Extra high yield Return Program toner cartridge2 58D1X00 58D2X00 58D3X00 58D4X00 58D5X00 58D6X00 58D0X0G Extra high yield Corporate Return Program toner cartridge1 2 58D1X0E 58D2X0E 58D3X0E 58D4X0E 58D5X0E 58D6X0E N A Ultra high yield Return Program toner cartridge2 58D1U00 58D2U00 58D3U00 58D4U00 58D5U00 58D6U00 58D0U0G Ultra high yield Corporate Return Program toner cartridge1 2 58D1U0E 5...

Page 103: ...X00 B284X00 B285X00 B286X00 Regular toner cartridges Item Worldwide High yield toner cartridge1 58D0HA0 Extra high yield toner cartridge2 B280XA0 Ultra high yield toner cartridge3 58D0UA0 1 This toner cartridge is supported only in MS821 and MS822 printer models 2 This toner cartridge is supported only in the B2865 printer model 3 This toner cartridge is supported only in MS823 MS824 MS725 MS825 a...

Page 104: ...f the maintenance kit The separator assembly fuser pick roller assembly and transfer roller are included in the maintenance kit and can be ordered individually and replaced if necessary For more information on replacing the maintenance kit see the documentation that came with the kit Return Program fuser maintenance kits Fuser maintenance kit type Part number Type 00 41X2233 Type 01 41X2234 Type 0...

Page 105: ...s separated by periods such as 123 123 123 123 If you are using a proxy server then temporarily disable it to load the web page correctly 2 Click Settings Device Notiﬁcations 3 From the Supplies menu click Custom Supply Notiﬁcations 4 Select a notiﬁcation for each supply item 5 Apply the changes Replacing parts and supplies Replacing the toner cartridge 1 Open door A Warning Potential Damage To pr...

Page 106: ...he toner 4 Insert the new toner cartridge 5 Close the door Replacing the imaging unit 1 Open door A Warning Potential Damage To prevent damage from electrostatic discharge touch any exposed metal frame of the printer before accessing or touching interior areas of the printer Maintaining the printer 106 ...

Page 107: ...2 Remove the toner cartridge 3 Remove the used imaging unit Maintaining the printer 107 ...

Page 108: ... imaging unit to direct light for more than 10 minutes Extended exposure to light may cause print quality problems Warning Potential Damage Do not touch the photoconductor drum Doing so may affect the quality of future print jobs 5 Remove the packing material 6 Insert the new imaging unit Maintaining the printer 108 ...

Page 109: ...printer might be hot To reduce the risk of injury from a hot component allow the surface to cool before touching it Warning Potential Damage To prevent damage from electrostatic discharge touch any exposed metal frame of the printer before accessing or touching interior areas of the printer Maintaining the printer 109 ...

Page 110: ...2 Unlock the fuser 3 Remove the used fuser 4 Unpack the new fuser 5 Insert the new fuser until it clicks into place Maintaining the printer 110 ...

Page 111: ... inside of the printer might be hot To reduce the risk of injury from a hot component allow the surface to cool before touching it Warning Potential Damage To prevent damage from electrostatic discharge touch any exposed metal frame of the printer before accessing or touching interior areas of the printer Maintaining the printer 111 ...

Page 112: ...3 Unlock the hot roll fuser 4 Remove the used hot roll fuser 5 Unpack the new hot roll fuser Maintaining the printer 112 ...

Page 113: ...se the door 9 Install the standard bin cover Replacing the transfer roller 1 Open door A Warning Potential Damage To prevent damage from electrostatic discharge touch any exposed metal frame of the printer before accessing or touching interior areas of the printer Maintaining the printer 113 ...

Page 114: ...ove the imaging unit 4 Remove the used transfer roller CAUTION HOT SURFACE The inside of the printer might be hot To reduce the risk of injury from a hot component allow the surface to cool before touching it Maintaining the printer 114 ...

Page 115: ...5 Unpack the new transfer roller 6 Insert the new transfer roller until it clicks into place Maintaining the printer 115 ...

Page 116: ...ose the door Replacing the pick roller 1 Remove the tray Warning Potential Damage To prevent damage from electrostatic discharge touch any exposed metal frame of the printer before accessing or touching interior areas of the printer Maintaining the printer 116 ...

Page 117: ...t the tray Replacing the pick roller in the multipurpose feeder 1 Open the multipurpose feeder Warning Potential Damage To prevent damage from electrostatic discharge touch any exposed metal frame of the printer before accessing or touching interior areas of the printer Maintaining the printer 117 ...

Page 118: ...2 Remove the used pick roller 3 Unpack the new pick roller Maintaining the printer 118 ...

Page 119: ...4 Install the new pick roller 5 Close the multipurpose feeder Maintaining the printer 119 ...

Page 120: ...Replacing the staple cartridge in the staple ﬁnisher 1 Open door F 2 Remove the staple cartridge holder 3 Remove the empty staple cartridge Maintaining the printer 120 ...

Page 121: ...tridge 5 Insert the staple cartridge holder 6 Close the door Replacing the staple cartridge in the staple hole punch ﬁnisher 1 Depending on the staple cartridge to replace open either door F or door G Maintaining the printer 121 ...

Page 122: ...2 Remove the staple cartridge holder 3 Remove the empty staple cartridge 4 Insert the new staple cartridge 5 Insert the staple cartridge holder 6 Close the door Maintaining the printer 122 ...

Page 123: ...en carefully roll it to the new location Use caution when passing over thresholds and breaks in ﬂooring If the printer does not have a caster base but is conﬁgured with optional trays or output options then remove the output options and lift the printer off the trays Do not try to lift the printer and any options at the same time Always use the handholds on the printer to lift it Any cart used to ...

Page 124: ...rs Hibernate mode Notes For Hibernate Timeout to work set Hibernate Timeout on Connection to Hibernate The Embedded Web Server is disabled when the printer is in Hibernate mode Adjusting the brightness of the display Note This setting is available only in some printer models 1 From the control panel navigate to Settings Device Preferences For non touch screen printer models press to navigate throu...

Page 125: ...ur country or region Information on available packaging recycling programs is included with the information on product recycling Lexmark cartons are 100 recyclable where corrugated recycling facilities exist Facilities may not exist in your area The foam used in Lexmark packaging is recyclable where foam recycling facilities exist Facilities may not exist in your area When you return a cartridge t...

Page 126: ...um paper ﬁll indicator Do not slide the paper into the tray Load paper as shown in the illustration Make sure the guides in the tray or the multipurpose feeder are properly positioned and are not pressing tightly against the paper or envelopes Push the tray ﬁrmly into the printer after loading paper If you are loading prepunched paper for use with the staple ﬁnisher then make sure the holes on the...

Page 127: ...xtender is longer than the size of the paper you are printing on then the edges become uneven and the paper is not stacked properly For example if you are printing on a letter size paper and the bin extender is set to legal size then the paper does not stack properly If paper needs to be returned to the mailbox bin then insert the paper under the bin arm and then push the paper all the way back No...

Page 128: ... and type are set correctly on the computer or printer control panel Store paper per manufacturer recommendations Identifying jam locations Notes When Jam Assist is set to On the printer ﬂushes blank pages or pages with partial prints after a jammed page has been cleared Check your printed output for blank pages When Jam Recovery is set to On or Auto the printer reprints jammed pages Clearing jams...

Page 129: ...her or output option bin 2 Standard bin 3 Door A 4 Multipurpose feeder 5 Trays 6 Finisher or output option rear door Door H Door K Door L Door N Door P 7 Door C 8 Staple cartridge access door Door F Door G Clearing jams 129 ...

Page 130: ...hat all paper fragments are removed 3 Insert the tray Paper jam in door A 1 Open door A Warning Potential Damage To prevent damage from electrostatic discharge touch any exposed metal frame of the printer before accessing or touching interior areas of the printer Clearing jams 130 ...

Page 131: ...l Damage Do not expose the imaging unit to direct light for more than 10 minutes Extended exposure to light may cause print quality problems Warning Potential Damage Do not touch the photoconductor drum Doing so may affect the quality of future print jobs Clearing jams 131 ...

Page 132: ...4 Pull out the duplex unit 5 Remove the jammed paper Note Make sure that all paper fragments are removed 6 Insert the duplex unit 7 Insert the imaging unit Clearing jams 132 ...

Page 133: ...from a hot component allow the surface to cool before touching it Warning Potential Damage To prevent damage from electrostatic discharge touch any exposed metal frame of the printer before accessing or touching interior areas of the printer 2 Remove the jammed paper from any of the following areas Note Make sure that all paper fragments are removed Clearing jams 133 ...

Page 134: ... Fuser area Below the fuser area Duplex area 3 Close the door Paper jam in the standard bin Remove the jammed paper Note Make sure that all paper fragments are removed Clearing jams 134 ...

Page 135: ...ipurpose feeder 1 Remove paper from the multipurpose feeder 2 Remove the jammed paper Note Make sure that all paper fragments are removed 3 Flex fan and align the paper edges before loading 4 Reload paper Clearing jams 135 ...

Page 136: ... Remove the jammed paper Note Make sure that all paper fragments are removed 3 Close the door Paper jam in the high capacity output expander 1 Open door L 2 Remove the jammed paper Note Make sure that all paper fragments are removed Clearing jams 136 ...

Page 137: ...3 Close the door Paper jam in the 4 bin mailbox Paper jam in door N 1 Open door N 2 Remove the jammed paper Note Make sure that all paper fragments are removed Clearing jams 137 ...

Page 138: ... bin Remove the jammed paper Note Make sure that all paper fragments are removed Paper jam in the staple ﬁnisher Paper jam in door H 1 Open door H 2 Remove the jammed paper Note Make sure that all paper fragments are removed Clearing jams 138 ...

Page 139: ...in Remove the jammed paper Note Make sure that all paper fragments are removed Paper jam in the staple hole punch ﬁnisher Paper jam in door P 1 Open door P 2 Remove the jammed paper Note Make sure that all paper fragments are removed Clearing jams 139 ...

Page 140: ... Close the door Paper jam in the staple hole punch ﬁnisher bin Remove the jammed paper Note Make sure that all paper fragments are removed Staple jam in the staple ﬁnisher 1 Open door F Clearing jams 140 ...

Page 141: ...2 Remove the staple cartridge holder 3 Remove the loose staples Clearing jams 141 ...

Page 142: ... bracket Note If the staples are at the rear of the cartridge then shake the cartridge downward to bring the staples near the metal bracket 5 Insert the staple cartridge holder until it clicks into place 6 Close the door Clearing jams 142 ...

Page 143: ...Staple jam in the staple hole punch ﬁnisher 1 Depending on the staple jam location open either door F or door G 2 Remove the staple cartridge holder Clearing jams 143 ...

Page 144: ...he loose staples 4 Press the staples against the metal bracket Note If the staples are at the rear of the cartridge then shake the cartridge downward to bring the staples near the metal bracket Clearing jams 144 ...

Page 145: ...5 Insert the staple cartridge holder until it clicks into place 6 Close the door Clearing jams 145 ...

Page 146: ...IP address correct Go to step 3 Type the correct printer IP address in the address ﬁeld Step 3 Check if you are using a supported browser Internet Explorer version 11 or later Microsoft EdgeTM Safari version 6 or later Google ChromeTM version 32 or later Mozilla Firefox version 24 or later Is your browser supported Go to step 4 Install a supported browser Step 4 Check if the network connection is ...

Page 147: ...ot work when it is inserted into the rear USB port Is the ﬂash drive inserted into the correct port Go to step 3 Insert the ﬂash drive into the correct port Step 3 Check if the ﬂash drive is supported For more information see Supported ﬂash drives and ﬁle types on page 47 Is the ﬂash drive supported Go to step 4 Insert a supported ﬂash drive Step 4 a Check if the USB port is enabled For more infor...

Page 148: ...is solved Go to step 2 Step 2 Print the Menu Settings Page and then check if the internal option appears in the Installed Features list Is the internal option listed in the menu settings page Go to step 4 Go to step 3 Step 3 Check if the internal option is installed properly into the controller board a Turn off the printer and then unplug the power cord from the electrical outlet b Make sure that ...

Page 149: ...ol panel select Continue to clear the message and continue printing Delete fonts macros and other data stored in the ﬂash memory Install ﬂash memory with larger capacity Note Downloaded fonts and macros that are not previously stored in the ﬂash memory are deleted Unformatted ﬂash detected Try one or more of the following From the control panel select Continue to stop the defragmentation and conti...

Page 150: ... Imaging component usage beyond the intended life may damage your Lexmark printer or associated components Warning Potential Damage Use of third party supplies or parts can affect warranty coverage Damage caused by the use of third party supplies or parts may not be covered by the warranty To accept any and all of these risks and to proceed with the use of non genuine supplies or parts in your pri...

Page 151: ...rinting Go to step 2 The problem is solved Step 2 a Make sure that paper type is set to Envelope From the control panel navigate to Settings Paper Tray Conﬁguration Paper Size Type For non touch screen printer models press to navigate through the settings b Send the print job Does the envelope seal when printing Contact customer support The problem is solved Collated printing does not work Action ...

Page 152: ... paper guides are positioned correctly c Print the document Do the trays link correctly The problem is solved Go to step 2 Step 2 a From the control panel navigate to Settings Paper Tray Conﬁguration Paper Size Type For non touch screen printer models press to navigate through the settings b Set the paper size and paper type to match the paper loaded in the linked trays c Print the document Do the...

Page 153: ...lem is solved Step 2 a From the control panel navigate to Settings Paper Tray Conﬁguration Paper Size Type For non touch screen printer models press to navigate through the settings b Set the correct paper size and type c Print the document Do paper jams occur frequently Go to step 3 The problem is solved Step 3 a Load paper from a fresh package Note Paper absorbs moisture due to high humidity Sto...

Page 154: ...oblems Print quality is poor Blank or white pages Note Before solving the problem print the Print Quality Test Pages From the control panel navigate to Settings Troubleshooting Print Quality Test Pages For non touch screen printer models press to navigate through the settings Action Yes No Step 1 a Check if the printer is using a genuine and supported Lexmark toner cartridge Note If the cartridge ...

Page 155: ...hake the imaging unit to redistribute the toner 4 Insert the imaging unit and then insert the toner cartridge b Print the document Is the printer printing blank or white pages Go to step 3 The problem is solved Step 3 Check the status of the toner cartridge and replace if necessary a From the control panel navigate to Status Supplies Supplies b Print the document Is the printer printing blank or w...

Page 156: ...n the printer b Reduce toner darkness From the control panel navigate to Settings Print Quality c Print the document Is the print dark Go to step 3 The problem is solved Step 3 a Depending on your operating system specify the paper type from the Printing Preferences or Print dialog Notes Make sure that the setting matches the paper loaded You can also change the setting on the printer control pane...

Page 157: ... quality problems Warning Potential Damage Do not touch the photoconductor drum under the imaging unit Doing so may affect the quality of future print jobs b Print the document Is the print dark Go to step 8 The problem is solved Step 8 a Replace the imaging unit b Print the document Is the print dark Contact customer support The problem is solved Fine lines are not printed correctly Note Before s...

Page 158: ...ings Print Quality b Print the document Are ﬁne lines not printed correctly Contact customer support The problem is solved Folded or wrinkled paper Note Before solving the problem print the Print Quality Test Pages From the control panel navigate to Settings Troubleshooting Print Quality Test Pages For non touch screen printer models press to navigate through the settings Action Yes No Step 1 a Ch...

Page 159: ...rom the printer control panel b Print the document Is the paper folded or wrinkled Contact customer support The problem is solved Gray background Note Before solving the problem print the Print Quality Test Pages From the control panel navigate to Settings Troubleshooting Print Quality Test Pages For non touch screen printer models press to navigate through the settings Action Yes No Step 1 a Turn...

Page 160: ...oaded You can also change the setting from the printer control panel b Print the document Does gray background appear on prints Go to step 4 The problem is solved Step 4 Check the status of the toner cartridge and replace if necessary a From the control panel navigate to Status Supplies Supplies b Print the document Does gray background appear on prints Go to step 5 The problem is solved Step 5 Ch...

Page 161: ...t Doing so may affect the quality of future print jobs b Remove any packing material that is stuck on the imaging unit Note Make sure to remove any obstruction between the charge roller and photoconductor drum c Insert the imaging unit d Print the document Does gray background appear on prints Go to step 7 The problem is solved Step 7 a Replace the imaging unit b Print the document Does gray backg...

Page 162: ... or Print dialog Notes Make sure that the setting matches the paper loaded You can also change the setting from the printer control panel b Print the document Are the margins correct The problem is solved Contact customer support Light print Note Before solving the problem print the Print Quality Test Pages From the control panel navigate to Settings Troubleshooting Print Quality Test Pages For no...

Page 163: ...y c Print the document Is the print light Go to step 3 The problem is solved Step 3 a Depending on your operating system specify the paper type from the Printing Preferences or Print dialog Notes Make sure that the setting matches the paper loaded You can also change the setting on the printer control panel b Print the document Is the print light Go to step 4 The problem is solved Step 4 Check the...

Page 164: ...ide to the left d Firmly shake the imaging unit to redistribute the toner and then insert it e Insert the toner cartridge f Turn off the printer wait for 10 seconds and then turn on the printer g Print the document Is the print light Go to step 6 The problem is solved Step 6 a If the issue happens after installing a new maintenance kit then check whether the transfer roller included with the kit i...

Page 165: ... b Print the document Is the print mottled Go to step 2 The problem is solved Step 2 Check the printer for leaked toner contamination Is the printer free of leaked toner Go to step 4 Go to step 3 Step 3 a Replace the toner cartridge b Print the document Is the print mottled Go to step 4 The problem is solved Step 4 Check if the mottled print only appears on the edges or back side of the pages Is t...

Page 166: ...Pages From the control panel navigate to Settings Troubleshooting Print Quality Test Pages For non touch screen printer models press to navigate through the settings Action Yes No Step 1 a Check if the printer is using a genuine and supported Lexmark toner cartridge Note If the cartridge is not supported then install a supported one b Print the document Is the paper curled Go to step 2 The problem...

Page 167: ... Load paper from a fresh package Note Paper absorbs moisture due to high humidity Store paper in its original wrapper until you are ready to use it b Print the document Is the paper curled Go to step 6 The problem is solved Step 6 a Check if the paper loaded is supported Note If paper is not supported then load a supported paper b Print the document Is the paper curled Contact customer support The...

Page 168: ...nd replace if necessary b Print the document Is the print crooked or skewed Contact customer support The problem is solved Solid black pages Note Before solving the problem print the Print Quality Test Pages From the control panel navigate to Settings Troubleshooting Print Quality Test Pages For non touch screen printer models press to navigate through the settings Action Yes No Step 1 a Check if ...

Page 169: ...oblem is solved Step 3 a Remove the imaging unit Warning Potential Damage Do not expose the imaging unit to direct light for more than 10 minutes Extended exposure to light may cause print quality problems Warning Potential Damage Do not touch the photoconductor drum under the imaging unit Doing so may affect the quality of future print jobs b Remove any packing material that is stuck on the imagi...

Page 170: ...h the settings Action Yes No Step 1 a Check if the printer is using a genuine and supported Lexmark toner cartridge Note If the toner cartridge is not supported then install a supported one b Print the document Are text or images cut off Go to step 2 The problem is solved Step 2 a Remove and then insert the imaging unit Warning Potential Damage Do not expose the imaging unit to direct light for mo...

Page 171: ...imaging unit Doing so may affect the quality of future print jobs b Remove any packing material that is stuck on the imaging unit Note Make sure to remove any obstruction between the charge roller and photoconductor drum c Insert the imaging unit d Print the document Are text or images cut off Go to step 4 The problem is solved Step 4 a Replace the imaging unit b Print the document Are text or ima...

Page 172: ...rted then install a supported one b Print the document Does toner easily rub off Go to step 2 The problem is solved Step 2 a Depending on your operating system specify the paper type from the Printing Preferences or Print dialog Notes Make sure that the setting matches the paper loaded You can also change the setting on the printer control panel b Print the document Does toner easily rub off Go to...

Page 173: ...nt Do horizontal light bands appear on prints Contact customer support The problem is solved Vertical light bands Note Before solving the problem print the Print Quality Test Pages From the control panel navigate to Settings Troubleshooting Print Quality Test Pages For non touch screen printer models press to navigate through the settings Action Yes No a Check if the printer is using a genuine and...

Page 174: ...ge Note If the cartridge is not supported then install a supported one b Print the document Do vertical white lines appear on prints Go to step 2 The problem is solved Step 2 a Depending on your operating system specify the paper type from the Printing Preferences or Print dialog Notes Make sure that the setting matches the paper loaded You can also change the setting on the printer control panel ...

Page 175: ...cument Do vertical dark bands appear on prints Go to step 2 The problem is solved Step 2 a Remove the toner cartridge and then remove the imaging unit Warning Potential Damage Do not expose the imaging unit to direct light for more than 10 minutes Extended exposure to light may cause print quality problems Warning Potential Damage Do not touch the photoconductor drum under the imaging unit Doing s...

Page 176: ...future print jobs b Remove any packing material that is stuck on the imaging unit Note Make sure to remove any obstruction between the charge roller and photoconductor drum c Insert the imaging unit d Print the document Do vertical dark bands appear on prints Go to step 4 The problem is solved Step 4 a Check if a bright light enters the right side of the printer and move the printer if necessary b...

Page 177: ...reaks appear on prints Go to step 2 The problem is solved Step 2 a Remove and then reinstall the imaging unit Warning Potential Damage Do not expose the imaging unit to direct light for more than 10 minutes Extended exposure to light can cause print quality problems Warning Potential Damage Do not touch the photoconductor drum under the imaging unit Doing so may affect the quality of future print ...

Page 178: ...ng unit to direct light for more than 10 minutes Extended exposure to light may cause print quality problems Warning Potential Damage Do not touch the photoconductor drum under the imaging unit Doing so may affect the quality of future print jobs b Remove any packing material that is stuck on the imaging unit Note Make sure to remove any obstruction between the charge roller and photoconductor dru...

Page 179: ...ttings Troubleshooting Print Quality Test Pages For non touch screen printer models press to navigate through the settings Action Yes No Step 1 Using the Print Quality Test Pages check if the distance between the repeating defects is equal to any of the following 96 mm 3 78 in 49 mm 1 93 in 47 5 mm 1 87 in 30 2 mm 1 18 in Does the distance between the repeating defects match any of the measurement...

Page 180: ...blem is solved Go to step 3 Step 3 If you are printing from the Internet then the printer may be reading the multiple job titles as duplicates For Windows users a Open the Printing Preferences dialog b From the Print and Hold section select Keep duplicate documents c Enter a PIN d Resend the print job For Macintosh users a Save and name each job differently b Send the job individually Are the docu...

Page 181: ...For non touch screen printer models press to navigate through the settings b Print the document Is the printer printing slow Go to step 3 The problem is solved Step 3 a Depending on your operating system specify the print resolution from the Printing Preferences or Print dialog b Set the resolution to 4800 CQ c Print the document Is the printer printing slow Go to step 4 The problem is solved Step...

Page 182: ... control panel navigate to Settings Paper Media Conﬁguration Media Types For non touch screen printer models press to navigate through the settings Note Rough paper textures and heavy paper weights may print more slowly b Print the document Is the printer printing slow Go to step 7 The problem is solved Step 7 Remove held jobs Is the printer printing slow Go to step 8 The problem is solved Step 8 ...

Page 183: ...lay c Print the document Is the document printed The problem is solved Go to step 3 Step 3 a Check if the ports are working and if the cables are securely connected to the computer and the printer For more information see the setup documentation that came with the printer b Print the document Is the document printed The problem is solved Go to step 4 Step 4 a Turn off the printer wait for about 10...

Page 184: ...ter Step 4 Check if the printer is in Sleep or Hibernate mode Is the printer in Sleep or Hibernate mode Press the power button to wake the printer Go to step 5 Step 5 Check if the cables connecting the printer and the computer are inserted to the correct ports Are the cables inserted to the correct ports Go to step 6 Insert the cables to the correct ports Step 6 Turn off the printer install the ha...

Page 185: ...es or Print dialog Note You can also change the settings on the printer control panel Navigate to Settings Paper Tray Conﬁguration Paper Size Type For non touch screen printer models press to navigate through the settings b Make sure that the settings match the paper loaded c Print the document Is the document printed on the correct paper The problem is solved Go to step 3 Step 3 a Check if the tr...

Page 186: ...t or browse through the library of manuals support documentation drivers and other downloads Technical support via telephone is also available In the U S or Canada call 1 800 539 6275 For other countries or regions go to http support lexmark com Troubleshooting 186 ...

Page 187: ...r memory devices sometime after setting up the printer then turn the printer off and unplug the power cord from the electrical outlet before continuing If you have any other devices attached to the printer then turn them off as well and unplug any cables going into the printer 1 Turn off the printer 2 Unplug the power cord from the electrical outlet and then from the printer 3 Using a ﬂat head scr...

Page 188: ...sing the controller board or installing optional hardware or memory devices sometime after setting up the printer then turn the printer off and unplug the power cord from the electrical outlet before continuing If you have any other devices attached to the printer then turn them off as well and unplug any cables going into the printer 1 Turn off the printer 2 Unplug the power cord from the electri...

Page 189: ...place 6 Close the access cover 7 Connect the power cord to the printer and then to the electrical outlet CAUTION POTENTIAL INJURY To avoid the risk of ﬁre or electrical shock connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible 8 Turn on the printer Upgrading and migrating 189 ...

Page 190: ...f as well and unplug any cables going into the printer 1 Turn off the printer 2 Unplug the power cord from the electrical outlet and then from the printer 3 Using a ﬂat head screwdriver open the controller board access cover Warning Potential Damage Controller board electronic components are easily damaged by static electricity Touch a metal surface on the printer before touching any components or...

Page 191: ...risk of electrical shock if you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer then turn the printer off and unplug the power cord from the electrical outlet before continuing If you have any other devices attached to the printer then turn them off as well and unplug any cables going into the printer 1 Turn off the printer...

Page 192: ... the risk of electrical shock if you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer then turn the printer off and unplug the power cord from the electrical outlet before continuing If you have any other devices attached to the printer then turn them off as well and unplug any cables going into the printer 1 Turn off the pr...

Page 193: ...3 Unpack the internal solutions port ISP kit 1 ISP 2 Mounting bracket 3 Thumbscrews 4 If necessary remove the printer hard disk Upgrading and migrating 193 ...

Page 194: ...5 Insert the bracket into the board until it clicks into place 6 Attach the ISP to the bracket Upgrading and migrating 194 ...

Page 195: ...cessary attach the hard disk to the ISP a Remove the hard disk bracket b Connect the hard disk to the ISP Warning Potential Damage Do not touch or press the center of the hard disk Upgrading and migrating 195 ...

Page 196: ... For more information on supported conﬁgurations see www lexmark com multifunctionprinters 1 Turn off the printer 2 Unplug the power cord from the electrical outlet and then from the printer 3 Unpack the optional tray and then remove all packing material Note If optional trays are already installed then unlock them from the printer before lifting the printer Do not try to lift the printer and tray...

Page 197: ...nﬁgurations see www lexmark com multifunctionprinters 1 Turn off the printer 2 Unplug the power cord from the electrical outlet and then from the printer 3 Unpack the tray and then remove all packing material Note If optional trays are already installed then unlock them from the printer before lifting the printer Do not try to lift the printer and trays at the same time 4 Install the tray on the c...

Page 198: ...hock connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible 7 Turn on the printer Add the tray in the print driver to make it available for print jobs For more information see Adding available options in the print driver on page 208 Upgrading and migrating 198 ...

Page 199: ...re information on supported conﬁgurations see www lexmark com multifunctionprinters 1 Turn off the printer 2 Unplug the power cord from the electrical outlet and then from the printer 3 Unpack the mailbox Note You may need to install the guide bar before installing the mailbox For more information see the installation sheet that came with the guide bar 4 Remove the printer top cover Upgrading and ...

Page 200: ...r and then to the electrical outlet CAUTION POTENTIAL INJURY To avoid the risk of ﬁre or electrical shock connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible 7 Turn on the printer Add the mailbox in the print driver to make it available for print jobs For more information see Adding available options in the print d...

Page 201: ...mation on supported conﬁgurations see www lexmark com multifunctionprinters 1 Turn off the printer 2 Unplug the power cord from the electrical outlet and then from the printer 3 Unpack the output expander or high capacity output expander Note You may need to install the guide bar before installing either of the options For more information see the installation sheet that came with the guide bar 4 ...

Page 202: ...ower cord to the printer and then to the electrical outlet CAUTION POTENTIAL INJURY To avoid the risk of ﬁre or electrical shock connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible 7 Turn on the printer Add the option in the print driver to make it available for print jobs For more information see Adding available ...

Page 203: ...information on supported conﬁgurations see www lexmark com multifunctionprinters 1 Turn off the printer 2 Unplug the power cord from the electrical outlet and then from the printer 3 Unpack the staple ﬁnisher Note You may need to install the guide bar before installing the ﬁnisher For more information see the installation sheet that came with the guide bar 4 Remove the printer top cover Upgrading ...

Page 204: ...et CAUTION POTENTIAL INJURY To avoid the risk of ﬁre or electrical shock connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible 7 Turn on the printer Add the staple ﬁnisher in the print driver to make it available for print jobs For more information see Adding available options in the print driver on page 208 Upgradin...

Page 205: ...information on supported conﬁgurations see www lexmark com multifunctionprinters 1 Turn off the printer 2 Unplug the power cord from the electrical outlet and then from the printer 3 Unpack the staple hole punch ﬁnisher Note You may need to install the guide bar before installing the ﬁnisher For more information see the installation sheet that came with the guide bar 4 Remove the printer top cover...

Page 206: ... INJURY To avoid the risk of ﬁre or electrical shock connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible 7 Turn on the printer Add the ﬁnisher in the print driver to make it available for print jobs For more information see Adding available options in the print driver on page 208 Upgrading and migrating 206 ...

Page 207: ...th 32 and 64 bit versions For drivers and utilities that are compatible with Mac OS X version 10 6 or earlier and for speciﬁc supported Linux or UNIX operating system versions go to http support lexmark com For more information on software compatibility with all other operating systems contact customer support Installing the printer software 1 Obtain a copy of the software installer package From t...

Page 208: ...nter into a text ﬁle and then import the ﬁle to apply the settings to other printers 1 Open a web browser and then type the printer IP address in the address ﬁeld Notes View the printer IP address on the printer home screen The IP address appears as four sets of numbers separated by periods such as 123 123 123 123 If you are using a proxy server then temporarily disable it to load the web page cor...

Page 209: ...n updating the device ﬁrmware contact your Lexmark representative 1 From the Embedded Web Server click Settings Device Update Firmware 2 Browse to locate the required ﬂash ﬁle 3 Apply the changes Upgrading and migrating 209 ...

Page 210: ...s described may be made at any time References in this publication to products programs or services do not imply that the manufacturer intends to make these available in all countries in which it operates Any reference to a product program or service is not intended to state or imply that only that product program or service may be used Any functionally equivalent product program or service that d...

Page 211: ...ommands language and functions included in its printer products This printer is intended to be compatible with the PCL language This means the printer recognizes PCL commands used in various application programs and that the printer emulates the functions corresponding to the commands PostScript is a registered trademark of Adobe Systems Incorporated in the United States and or other countries All...

Page 212: ...enyl ethers in concentrations exceeding 0 1 by weight and 0 01 by weight for cadmium except for the exemption set in Schedule II of the Rules Product disposal Do not dispose of the printer or supplies in the same manner as normal household waste Consult your local authorities for disposal and recycling options Static sensitivity notice This symbol identiﬁes static sensitive parts Do not touch the ...

Page 213: ...rmined by the air temperature and the relative humidity Laser notice The printer is certiﬁed in the U S to conform to the requirements of DHHS 21 CFR Chapter I Subchapter J for Class I 1 laser products and elsewhere is certiﬁed as a Class I laser product conforming to the requirements of IEC 60825 1 2014 Class I laser products are not considered to be hazardous The laser system and printer are des...

Page 214: ... the power switch is turned off 0 2 The power consumption levels listed in the previous table represent time averaged measurements Instantaneous power draws may be substantially higher than the average Values are subject to change See www lexmark com for current values Sleep Mode This product is designed with an energy saving mode called Sleep Mode The Sleep Mode saves energy by lowering power con...

Page 215: ...p support lexmark com Modular component notice Wireless equipped models contain the following modular component s Lexmark Regulatory Type Model LEX M07 001 FCC ID IYLLEXM07001 Industry Canada IC 2376A M07001 Exposure to radio frequency radiation The radiated output power of this device is far below the radio frequency exposure limits of the FCC and other regulatory agencies A minimum separation of...

Page 216: ...s radio des services sous licence et pour réduire le risque d interférences nuisibles aux systèmes de satellites mobiles utilisant les mêmes canaux cet appareil est destiné à être utilisé à l intérieur et loin des fenêtres aﬁn de fournir une protection maximale Les radars à haute puissance sont déﬁnis comme les utilisateurs principaux p ex utilisateurs prioritaires dans les bandes de 5250 5350 MHz...

Page 217: ...iate radio frequency energy and if not installed and used in accordance with the instruction manual may cause harmful interference to radio communications Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense The manufacturer is not responsible for any radio or television inte...

Page 218: ...n voltage limits and on the restrictions of use of certain hazardous substances in electrical and electronic equipment The manufacturer of this product is Lexmark International Inc 740 West New Circle Road Lexington KY 40550 USA The authorized representative is Lexmark International Technology Hungária Kft 8 Lechner Ödön fasor Millennium Tower III 1095 Budapest HUNGARY A declaration of conformity ...

Page 219: ...of original purchase and this statement to that user Limited warranty service The warranty period starts on the date of original purchase as shown on the purchase receipt and ends 12 months later provided that the warranty period for any supplies and for any maintenance items included with the printer shall end earlier if it or its original contents are substantially used up depleted or consumed F...

Page 220: ...ng or remanufacture by a third party of products supplies or parts Products supplies parts materials such as toners and inks software or interfaces not furnished by Lexmark TO THE EXTENT PERMITTED BY APPLICABLE LAW NEITHER LEXMARK NOR ITS THIRD PARTY SUPPLIERS OR REMARKETERS MAKE ANY OTHER WARRANTY OR CONDITION OF ANY KIND WHETHER EXPRESS OR IMPLIED WITH RESPECT TO THIS PRODUCT AND SPECIFICALLY DI...

Page 221: ...s are intended beneﬁciaries of this limitation Additional rights Some states do not allow limitations on how long an implied warranty lasts or do not allow the exclusion or limitation of incidental or consequential damages so the limitations or exclusions contained above may not apply to you This limited warranty gives you speciﬁc legal rights You may also have other rights that vary from state to...

Page 222: ... the staple hole punch ﬁnisher bin 139 in trays 130 clearing staple jam in the staple hole punch ﬁnisher 143 Cloud Connector proﬁle creating 20 printing from 49 collated printing does not work 151 conﬁdential print jobs 48 printing from a Macintosh computer 48 printing from Windows 48 conﬁguring Eco Mode setting 20 conﬁguring Eco Settings 20 conﬁguring supply notiﬁcations 105 conﬁguring Universal ...

Page 223: ... fuser replacing 111 HTTP FTP Settings menu 83 humidity around the printer 213 I icons on the home screen showing 19 identifying jam locations 128 imaging unit ordering 103 replacing 106 importing a conﬁguration ﬁle using the Embedded Web Server 208 indicator light understanding the status 16 installing a memory card 188 installing an optional card 190 installing options printer hard disk 191 inst...

Page 224: ...Non Lexmark supply 150 non volatile memory 96 Not enough free space in ﬂash memory for resources 149 notices 211 212 213 214 215 218 O operating systems supported 207 optional card installing 190 ordering maintenance kit 104 ordering supplies imaging unit 103 staple cartridge 104 toner cartridge 101 output expander installing 201 P paper jam in the duplex area 133 in the fuser 133 paper jam in doo...

Page 225: ... Settings Page 94 printing conﬁdential and other held jobs from a Macintosh computer 48 from Windows 48 printing from a computer 45 printing from a ﬂash drive 46 Push Button method 99 Q QR codes adding 21 Quality menu 65 R recycling Lexmark packaging 125 Lexmark products 125 toner cartridges 125 removing paper jam in door A 130 in door H 138 in door N 137 in high capacity output expander 136 in ma...

Page 226: ...on prints 159 horizontal light bands 173 light print 162 mottled print and dots 165 paper curl 166 repeating defects 179 solid black pages 168 text or images cut off 170 toner easily rubs off 172 vertical dark bands 174 vertical dark lines or streaks 177 vertical dark streaks with print missing 178 vertical light bands 173 vertical white lines 174 troubleshooting printer options cannot detect inte...

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Lexmark M5255, User Manual

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