Lexmark M3250 User Manual Download

Page: 132 / 187

Horizontal light bands

Note:

Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to

Settings

Troubleshooting

Print Quality Test Pages

. For non

‑

touch

‑

screen printer models, press

navigate through the settings.

Action

Yes

Check if the printer is using a genuine and supported Lexmark
toner cartridge.

Note:

If the cartridge is not supported, then install a

supported one.

Print the document.

Do horizontal light bands appear on prints?

Contact

customer

support

The problem is
solved.

Incorrect margins

Action

Yes

Step 1

Adjust the paper guides to the correct position for the paper
loaded.

Print the document.

Are the margins correct?

The problem is
solved.

Go to step 2.

Troubleshooting

132

Summary of Contents for M3250

Page 1: ...M3250 MS622 User s Guide April 2018 www lexmark com Machine type s 4600 Model s 835 895 ...

Page 2: ... Customization 16 Conﬁguring Eco Settings 17 Using Customer Support 17 Using QR Code Generator 17 Setting up Device Quotas 17 Creating a Cloud Connector proﬁle 18 Managing bookmarks 18 Managing contacts 20 Setting up and using the accessibility features 22 Enabling Magniﬁcation mode 22 Activating Voice Guidance 22 Navigating the screen using gestures 22 Adjusting the Voice Guidance speech rate 23 ...

Page 3: ...types 33 Conﬁguring conﬁdential jobs 34 Printing conﬁdential and other held jobs 34 Printing from a Cloud Connector proﬁle 35 Printing a font sample list 35 Canceling a print job 36 Understanding the printer menus 37 Menu map 37 Device 38 Print 50 Paper 58 USB Drive 60 Network Ports 62 Security 74 Reports 81 Help 82 Troubleshooting 82 Printing the Menu Settings Page 82 Securing the printer 83 Loca...

Page 4: ...ng 104 Clearing jams 105 Avoiding jams 105 Identifying jam locations 106 Paper jam in door A 108 Paper jam in the rear door 111 Paper jam in the standard bin 112 Paper jam in the duplex unit 113 Paper jam in trays 114 Paper jam in the multipurpose feeder 114 Troubleshooting 116 Network connection problems 116 Hardware options problems 118 Issues with supplies 121 Paper feed problems 122 Printing p...

Page 5: ...Notices 171 Index 183 Contents 5 ...

Page 6: ...s multioutlet extenders or UPS devices The power capacity of these types of accessories can be easily overloaded by a laser printer and may result in a risk of ﬁre property damage or poor printer performance CAUTION POTENTIAL INJURY Only a Lexmark Inline Surge Protector that is properly connected between the printer and the power cord provided with the printer may be used with this product The use...

Page 7: ...f the printer has a caster base then carefully roll it to the new location Use caution when passing over thresholds and breaks in ﬂooring If the printer does not have a caster base but is conﬁgured with optional trays or output options then remove the output options and lift the printer off the trays Do not try to lift the printer and any options at the same time Always use the handholds on the pr...

Page 8: ...arts Refer service or repairs other than those described in the user documentation to a service representative This product uses a printing process that heats the print media and the heat may cause the media to release emissions You must understand the section in your operating instructions that discusses the guidelines for selecting print media to avoid the possibility of harmful emissions This p...

Page 9: ...roblems Information Center Go to http infoserve lexmark com Help Menu Pages Access the guides on the printer ﬁrmware or go to http support lexmark com Touch Screen Guide Go to http support lexmark com Product videos Go to http infoserve lexmark com idv Information on setting up and conﬁguring the accessibility features of your printer Lexmark Accessibility Guide Go to http support lexmark com Help...

Page 10: ... Warranty information varies by country or region In the U S See the Statement of Limited Warranty included with the printer or go to http support lexmark com In other countries and regions See the printed warranty that came with the printer Product Information Guide See the documentation that came with the printer or go to http support lexmark com Selecting a location for the printer Leave enough...

Page 11: ...s or ventilators Free from direct sunlight and humidity extremes Observe the recommended temperatures and avoid ﬂuctuations Ambient temperature 10 to 32 C 50 to 90 F Storage temperature 0 to 40 C 32 to 104 F Allow the following recommended amount of space around the printer for proper ventilation 1 Top 305 mm 12 in 2 Rear 100 mm 3 94 in 3 Right side 110 mm 4 33 in 4 Front 305 mm 12 in Note The min...

Page 12: ...y Keep all other trays closed until needed You can conﬁgure your printer by adding optional 250 or 550 sheet trays For more information see Installing optional trays on page 167 1 Control panel 2 Standard bin 3 Controller board access cover 4 Standard 550 sheet tray 5 Optional 250 or 550 sheet tray 6 Multipurpose feeder 7 Door A Attaching cables CAUTION SHOCK HAZARD To avoid the risk of electrical...

Page 13: ...er s authorized replacement Warning Potential Damage To avoid loss of data or printer malfunction do not touch the USB cable any wireless network adapter or the printer in the areas shown while actively printing Use the To 1 USB printer port Connect the printer to a computer 2 Power cord socket Connect the printer to an electrical outlet 3 Ethernet port Connect the printer to a network 4 Parallel ...

Page 14: ...status 7 Volume buttons Adjust the volume of the headset or speaker 8 Backspace button Move the cursor backward and delete a character in an input ﬁeld Understanding the status of the power button and indicator light Indicator light Printer status Off The printer is off or in Hibernate mode Blue The printer is ready or processing data Red The printer requires user intervention Power button light P...

Page 15: ... or error message whenever the printer requires intervention to continue processing View more information on the printer warning or message and on how to clear it Note You can also access this setting by touching the top section of the home screen 2 Job Queue Show all the current print jobs Note You can also access this setting by touching the top section of the home screen 3 Change Language Chang...

Page 16: ... Screen Icons 3 Select the icons that you want to appear on the home screen 4 Apply the changes Using Display Customization Before using the application make sure to do the following From the Embedded Web Server click Apps Display Customization Conﬁgure Enable and conﬁgure the screen saver slideshow and wallpaper settings Managing screen saver and slide show images 1 From the Screen Saver and Slid...

Page 17: ...application settings see the Customer Support Administrator s Guide Using QR Code Generator You may need administrative rights to access the application 1 Open a Web browser and then type the printer IP address in the address ﬁeld Notes View the printer IP address on the printer home screen The IP address appears as four sets of numbers separated by periods such as 123 123 123 123 If you are using...

Page 18: ...reen touch Cloud Connector 2 Select a cloud service provider 3 Touch Create a Proﬁle or 4 Type a unique proﬁle name 5 If necessary enter a PIN Note When using the printer as guest protect the proﬁle with a PIN 6 Touch Create and then take note of the authorization code Note The authorization code is valid only for 24 hours 7 Open a web browser and then go to https lexmark cloud connect co 8 Click ...

Page 19: ...ing commands For SMB type the network folder address For example myServer myShare myFile pdf Type the network domain name If necessary select the Authentication type for FTP and SMB To limit access to the bookmark enter a PIN Note The application supports the following ﬁle types PDF JPEG TIFF and HTML based web pages Other ﬁle types such as DOCX and XLXS are supported in some printer models 4 Clic...

Page 20: ...in the address ﬁeld Notes View the printer IP address on the printer home screen The IP address appears as four sets of numbers separated by periods such as 123 123 123 123 If you are using a proxy server then temporarily disable it to load the web page correctly 2 Click Address Book 3 From the Contact Groups section add a group name Note You can assign one or more contacts to the group 4 Apply th...

Page 21: ...address ﬁeld Notes View the printer IP address on the printer home screen The IP address appears as four sets of numbers separated by periods such as 123 123 123 123 If you are using a proxy server then temporarily disable it to load the web page correctly 2 Click Address Book 3 Do either of the following From the Contacts section select a contact that you want to delete From the Contact Groups se...

Page 22: ...il you hear a voice message 2 Press Tab to navigate the focus cursor to the OK button and then press Enter Notes Voice Guidance is also activated when you insert headphones into the headphone jack To adjust the volume use the volume buttons at the bottom part of the control panel Navigating the screen using gestures Notes The gestures are applicable only when Voice Guidance is activated Enable Mag...

Page 23: ...the Voice Guidance speech rate 1 From the home screen select Settings Device Accessibility Speech Rate 2 Select the speech rate Using the keyboard on the display Do one or more of the following Drag a ﬁnger over the key to announce the character Lift the ﬁnger to enter or type the character in the ﬁeld Select Backspace to delete characters To hear the content in the input ﬁeld select Tab and then ...

Page 24: ...ze Type select a paper source 2 Set the size and type of the specialty media Conﬁguring Universal paper settings 1 From the home screen touch Settings Paper Media Conﬁguration Universal Setup 2 Conﬁgure the settings Loading trays CAUTION TIPPING HAZARD To reduce the risk of equipment instability load each tray separately Keep all other trays closed until needed 1 Remove the tray Note To avoid pape...

Page 25: ...facedown with the top edge of the sheet toward the front of the tray for one sided printing Load letterhead faceup with the bottom edge of the sheet toward the front of the tray for two sided printing Do not slide paper into the tray To avoid paper jams make sure that the stack height is below the maximum paper ﬁll indicator 5 Insert the tray If necessary set the paper size and paper type from the...

Page 26: ...before loading 4 Load paper with the printable side faceup Notes Load letterhead faceup with the top edge of the sheet toward the front of the tray for one sided printing Load letterhead facedown with the bottom edge of the sheet toward the front of the tray for two sided printing Load envelopes with the ﬂap facedown on the left side Loading paper and specialty media 26 ...

Page 27: ...such as 123 123 123 123 If you are using a proxy server then temporarily disable it to load the web page correctly 2 Click Settings Paper Tray Conﬁguration 3 Set the same paper size and paper type for the trays that you are linking 4 Save the settings 5 Click Settings Device Maintenance Conﬁguration Menu Tray Conﬁguration 6 Set Tray Linking to Automatic 7 Save the settings To unlink trays make sur...

Page 28: ...x 13 4 in Hagaki 100 x 148 mm 3 9 x 5 8 in X X Statement 140 x 216 mm 5 5 x 8 5 in X Executive 184 x 267 mm 7 3 x 10 5 in X Letter 216 x 279 mm 8 5 x 11 in Legal 216 x 356 mm 8 5 x 14 in Folio 216 x 330 mm 8 5 x 13 in Universal 76 2 x 127 mm 3 x 5 in to 216 x 356 mm 8 5 x 14 in X 7 3 4 Envelope Monarch 98 x 191 mm 3 9 x 7 5 in X X 9 Envelope 98 x 225 mm 3 9 x 8 9 in X X 10 Envelope 105 x 241 mm 4 ...

Page 29: ...r type Tray Multipurpose feeder Two sided printing Plain paper Card stock X X Transparency X Recycled Paper labels1 X Bond2 Letterhead Preprinted Colored Paper Light Paper Heavy Paper2 Rough Cotton Envelope X X 1 One sided paper labels designed for laser printers are supported for occasional use It is recommended to print 20 or fewer pages of paper labels per month Vinyl pharmacy and two sided lab...

Page 30: ...ecommended to print 20 or fewer pages of paper labels per month Vinyl pharmacy and two sided labels are not supported 2 Bond and Heavy Paper are supported in two sided printing up to 90 g m2 24 lb paper weight Supported paper weights Tray Multipurpose feeder Two sided printing Paper weight 60 120 g m2 16 32 lb 60 216 g m2 16 58 lb 60 90 g m2 16 24 lb Paper support 30 ...

Page 31: ...on that came with the application 2 Select a printer 3 Print the document Printing from a mobile device using Google Cloud Print Google Cloud PrintTM is a mobile printing service that allows enabled applications on mobile devices to print to any Google Cloud Print ready printer 1 From the home screen of your mobile device launch an enabled application 2 Tap Print and then select a printer 3 Print ...

Page 32: ...his feature is available only in some printer models 1 Insert the ﬂash drive Notes If you insert the ﬂash drive when an error message appears then the printer ignores the ﬂash drive If you insert the ﬂash drive while the printer is processing other print jobs then Busy appears on the display 2 Select the document that you want to print If necessary conﬁgure other print settings 3 Print the documen...

Page 33: ...6GB and 32GB Notes The printer supports high speed USB ﬂash drives with full speed standard USB ﬂash drives must support the File Allocation Table FAT system File types Documents PDF version 1 7 or earlier HTML XPS Microsoft ﬁle formats doc docx xls xlsx ppt pptx Images dcx gif JPEG or jpg bmp pcx TIFF or tif png Printing 33 ...

Page 34: ...ote Repeat held jobs are stored in the printer memory for reprinting Verify Job Expiration Set the expiration time that the printer prints a copy before printing the remaining copies Note Verify jobs print one copy to check if it is satisfactory before printing the remaining copies Reserve Job Expiration Set the expiration time that the printer stores print jobs Note Reserve held jobs are automati...

Page 35: ... PIN 4 Click OK or Print 5 From the printer home screen release the print job For conﬁdential print jobs navigate to Held jobs select your user name Conﬁdential enter the PIN select the print job conﬁgure the settings Print For other print jobs navigate to Held jobs select your user name select the print job conﬁgure the settings Print Printing from a Cloud Connector proﬁle 1 From the home screen ...

Page 36: ...etting by touching the top section of the home screen 2 Select the job to cancel From the computer 1 Depending on the operating system do either of the following Open the printers folder and then select your printer From the System Preferences in the Apple menu navigate to your printer 2 Select the job to cancel Printing 36 ...

Page 37: ...CP IP SNMP IPSec 802 1x LPD Conﬁguration HTTP FTP Settings ThinPrint USB Google Cloud Print Wi Fi Direct USB Drive Flash Drive Print Security Login methods Schedule USB Devices Security Audit Log Login Restrictions Conﬁdential Print Setup Disk Encryption Erase Temporary Data Files Solutions LDAP Settings Mobile Services Management Miscellaneous Reports Menu Settings Page Device Print Network Help ...

Page 38: ...isplayed information Display Text 1 IP Address Display Text 2 Date Time Custom Text 1 Custom Text 2 Specify the information to display on the home screen Date and Time Conﬁgure Current Date and Time Manually Set Date and Time Date Format MM DD YYYY Time Format 12 hour A M P M Time Zone GMT Network Time Protocol Enable NTP NTP Server Enable Authentication Key ID Password Format the printer date and...

Page 39: ... prompts and error notiﬁcations Audio Feedback Volume 1 10 5 Adjust the volume of the printer speakers Note Changes to the volume are applied after the current user session ends Note An asterisk next to a value indicates the factory default setting Remote Operator Panel Menu item Description External VNC Connection Don t Allow Allow Connect an external Virtual Network Computing VNC client to the r...

Page 40: ...printer models E mail Alerts Setup E mail Setup Primary SMTP Gateway Port 1 65535 25 Enter the port number of the primary SMTP server Note This menu item appears only in some printer models E mail Alerts Setup E mail Setup Secondary SMTP Gateway Type the server IP address or host name of your secondary or backup SMTP server Note This menu item appears only in some printer models E mail Alerts Setu...

Page 41: ...cation No authentication required Login Plain NTLM CRAM MD5 Digest MD5 Kerberos 5 Set the authentication type for the SMTP server Note This menu item appears only in some printer models E mail Alerts Setup E mail Setup Device Initiated E mail None Use Device SMTP Credentials Set whether credentials are required for device initiated e mails Note This menu item appears only in some printer models E ...

Page 42: ...e for the NTLM security protocol Note This menu item appears only in some printer models E mail Alerts Setup E mail Setup Disable SMTP server not set up error Off No Disable an SMTP setup error message to appear on the display Note This menu item appears only in some printer models Error Prevention Jam Assist Off On Set the printer to ﬂush blank pages or pages with partial prints automatically aft...

Page 43: ...ge when a short paper error occurs Note Short paper refers to the size of the paper loaded Error Prevention Page Protect Off On Set the printer to process the entire page into the memory before printing it Jam Content Recovery Jam Recovery Off On Auto Set the printer to reprint jammed pages Note An asterisk next to a value indicates the factory default setting Power Management Menu item Descriptio...

Page 44: ...de even when an active Ethernet connection exists Eco Mode Off Energy Energy Paper Paper Minimize the use of energy paper or specialty media Note Setting Eco Mode to Energy or Paper may affect printer performance but not print quality Schedule Power Modes Schedules Schedule the printer when to enter Sleep or Hibernate mode Note This menu item appears only in some printer models Note An asterisk ne...

Page 45: ... some printer models Menu item Description Duplicate Key Strike Interval 0 5 0 Set the interval in seconds during which the printer ignores duplicate key presses on an attached keyboard Key Repeat Initial Delay 0 25 5 1 Set the initial length of delay in seconds before a repeating key starts repeating Note This menu item appears only when a keyboard is attached to the printer Key Repeat Rate 0 5 3...

Page 46: ...rs only when a headphone or a speaker is attached to the printer Note An asterisk next to a value indicates the factory default setting Restore Factory Defaults Menu item Description Restore Settings Restore all settings Restore printer settings Restore network settings Restore app settings Restore the printer factory default settings Note Restore app settings appears only in some printer models M...

Page 47: ...guration A5 Loading Short Edge Long Edge Specify the page orientation when loading A5 size paper Tray Conﬁguration Paper Prompts Auto Multipurpose Feeder Manual Paper Envelope Prompts Auto Multipurpose Feeder Manual Envelope Set the paper source that the user ﬁlls when a prompt to load paper or envelope appears Note For Multipurpose Feeder to appear set Conﬁgure MP to Cassette from the Paper menu ...

Page 48: ...g slows down the printer performance Device Operations Panel Menus Enable Disable Enable access to the control panel menus Device Operations Safe Mode Off On Set the printer to operate in a special mode in which it attempts to continue offering as much functionality as possible despite known issues For example when set to On and the duplex motor is nonfunctional the printer performs one sided prin...

Page 49: ...isk appears only in printers with a hard disk installed Visible Home Screen Icons Note This menu appears only in some printer models Menu Description Status Supplies Job Queue Change Language Address Book Bookmarks Held Jobs USB App Proﬁles Display Customization Eco Settings Specify which icons to show on the home screen About this Printer Menu item Description Asset Tag Show the serial number of ...

Page 50: ...arator Sheets None Between Copies Between Jobs Between Pages Insert blank separator sheets when printing Separator Sheet Source Tray x 1 Multipurpose Feeder Specify the paper source for the separator sheet Note The multipurpose feeder is available only in some printer models Pages per Side Off 2 pages per side 3 pages per side 4 pages per side 6 pages per side 9 pages per side 12 pages per side 16...

Page 51: ...ge Note Setting a default printer language does not prevent a software program from sending print jobs that use another printer language Resource Save Off On Set the printer to handle temporary downloads when it receives a job that requires more than the available memory Notes Off sets the printer to retain downloads only until memory is needed Downloads are deleted to process print jobs When set ...

Page 52: ...o have smoother lines with sharper edges Brightness 6 to 6 0 Adjust the brightness of the printed output Contrast 0 to 5 0 Adjust the contrast of the printed output Gray Correction Off Auto Adjust the contrast enhancement applied to images Note An asterisk next to a value indicates the factory default setting Job Accounting Note This menu appears only when a printer hard disk is installed Menu ite...

Page 53: ...All Logs Specify how the printer responds when the hard disk is nearly full Note The value deﬁned in Log Near Full Level determines when this action is triggered Log Action at Full None E mail Delete Current Log E mail Delete Oldest Log Post Delete Current Log Post Delete Oldest Log Delete Current Log Delete Oldest Log Delete All But Current Delete All Logs Specify how the printer responds when di...

Page 54: ... whether to print annotations in the PDF Note An asterisk next to a value indicates the factory default setting PostScript Menu item Description Print PS Error Off On Print a test page that contains the PostScript error Minimum Line Width 1 30 2 Set the minimum stroke width of any job printed in 1200 dpi Lock PS Startup Mode Off On Disable the SysStart ﬁle Image Smoothing Off On Enhance the contra...

Page 55: ... Flash All Specify the source of the fonts that are displayed in the Font Name menu item Note Make sure that the hard disk and ﬂash option are not password protected Font Name List of available fonts Choose a font from the speciﬁed font source Notes Courier is the factory default setting The available fonts may vary depending on your printer model Symbol Set List of available symbol set Specify th...

Page 56: ...198 mm 203 mm Set the width of the page when printing on A4 size paper Note 203 mm sets the width of the page to allow printing of eighty 10 pitch characters Auto CR after LF Off On Set the printer to perform a carriage return after a line feed control command Note Carriage return is a mechanism that commands the printer to move the position of the cursor to the ﬁrst position on the same line Auto...

Page 57: ...1 400 100 Scale HTML documents Orientation Portrait Landscape Set the page orientation for HTML documents Margin Size 8 255 mm 19 Set the page margin for HTML documents Backgrounds Do Not Print Print Print background information or graphics for HTML documents Note An asterisk next to a value indicates the factory default setting Image Menu item Description Auto Fit On Off Select the best available...

Page 58: ...Tray x Multipurpose Feeder Manual Paper Manual Envelope Specify the paper size or paper type loaded in each paper source Substitute Size Off Statement A5 Letter A4 11 x 17 A3 All Listed Set the printer to substitute a speciﬁed paper size if the requested size is not loaded in any paper source Notes Off prompts the user to load the required paper size Statement A5 prints A5 size document on stateme...

Page 59: ...ersal Setup Menu item Description Units of Measure Inches Millimeters Specify the unit of measurement for the universal paper Note Inches is the U S factory default setting Millimeters is the international factory default setting Portrait Width 3 14 17 inches 8 50 76 359 91 mm 216 Set the portrait width of the universal paper Portrait Height 3 14 17 inches 14 76 359 91 mm 356 Set the portrait heig...

Page 60: ...erisk next to a value indicates the factory default setting USB Drive Flash Drive Print Menu item Description Number of Copies 1 9999 1 Set the number of copies Paper Source Tray x 1 Multipurpose Feeder Manual Paper Manual Envelope Specify the paper source for the print job Collate Off 1 1 1 2 2 2 On 1 2 1 2 1 2 Print multiple copies in a sequence Sides Duplex 1 Sided 2 Sided Specify whether to pr...

Page 61: ...ltiple page document when using Pages per Side Pages per Side Border None Solid Print a border around each page image when using Pages per Side Separator Sheets Off Between Copies Between Jobs Between Pages Specify whether to insert blank separator sheets when printing Separator Sheet Source Tray x 1 Multipurpose Feeder Specify the paper source for the separator sheet Note For Multipurpose Feeder ...

Page 62: ...set Print Server Reset all active network connections to the printer Note This setting removes all network conﬁguration settings Network Job Timeout Off On 90 seconds Set the time before the printer cancels a network print job Banner Page Off On Print a banner page Note An asterisk next to a value indicates the factory default setting Wireless Note This menu is available only in printers connected...

Page 63: ...k when a PIN on the printer is entered into the wireless settings of the access point Network Mode BSS Type Infrastructure Specify the network mode Enable Wi Fi Direct On Off Enable Wi Fi Direct capable devices to connect directly to the printer Compatibility 802 11b g n 2 4GHz 802 11a b g n ac 2 4GHz 5GHz 802 11a n ac 5GHz Specify the standard for the Wi Fi network Note 802 11a b g n ac 2 4GHz 5G...

Page 64: ...ough 802 1x standard Notes This menu item appears only when the Wireless Security Mode is set to 802 1x RADIUS 802 1x RADIUS can be conﬁgured only from the Embedded Web Server IPv4 Enable DHCP On Off Set Static IP Address IP Address Netmask Gateway Enable and conﬁgure IPv4 settings in the printer IPv6 Enable IPv6 On Off Enable DHCPv6 On Off Stateless Address Autoconﬁguration On Off DNS Server Addr...

Page 65: ...ses raw binary PostScript print jobs Off ﬁlters print jobs using the standard protocol Ethernet Menu item Description Network Speed Show the speed of an active network adapter IPv4 Enable DHCP On Off Enable Dynamic Host Conﬁguration Protocol DHCP Note DHCP is a standard protocol that allows a server to dynamically distribute IP addressing and conﬁguration information to clients IPv4 Set Static IP ...

Page 66: ...does not receive data from the Ethernet network Note An asterisk next to a value indicates the factory default setting TCP IP Note This menu appears only in network printers or printers attached to print servers Menu item Description Set Hostname Set the current TCP IP host name Domain Name Set the domain name Note This menu item appears only in some printer models Allow DHCP BOOTP to update NTP s...

Page 67: ... TCP connections Notes Use a comma to separate each IP address You can add up to 50 IP addresses Restricted Server List Options Block All Ports Block Printing Only Block Printing and HTTP Only Specify how the IP addresses in the list can access the printer functionality MTU Specify a maximum transmission unit MTU parameter for the TCP connections Raw Print Port 1 65535 9100 Specify a raw port numb...

Page 68: ... MD5 SHA1 Minimum Authentication Level No Authentication No Privacy Authentication No Privacy Authentication Privacy Privacy Algorithm DES AES 128 Conﬁgure SNMP version 3 to install and update printer security Note An asterisk next to a value indicates the factory default setting IPSec Note This menu appears only in network printers or printers that are attached to print servers Menu item Descript...

Page 69: ...Hours 1 2 4 8 24 Proposed Encryption Method 3DES AES Specify the encryption and authentication methods to connect to a network securely Note These menu items appear only when Base Conﬁguration is set to Compatibility Proposed Authentication Method SHA1 SHA256 SHA512 IPSec Device Certiﬁcate Specify an IPSec certiﬁcate Note This menu item appears only when Base Conﬁguration is set to Compatibility P...

Page 70: ...ner page is the ﬁrst page of a print job used as a separator of print jobs and to identify the originator of the print job request LPD Trailer Page Off On Print a trailer page for all LPD print jobs Note A trailer page is the last page of a print job LPD Carriage Return Conversion Off On Enable carriage return conversion Note Carriage return is a mechanism that commands the printer to move the pos...

Page 71: ... Specify the amount of time before the server connection stops Retries for HTTP FTP Requests 1 299 3 Set the number of retries to connect to the HTTP FTP server Note An asterisk next to a value indicates the factory default setting ThinPrint Menu item Description Enable ThinPrint Off On Print using ThinPrint Port Number 4000 4999 4000 Set the port number for the ThinPrint server Bandwidth bits sec...

Page 72: ...e conventions deﬁned by the NPA protocol Note The printer restarts after changing the setting Mac Binary PS On Auto Off Set the printer to process Macintosh binary PostScript print jobs Notes On processes raw binary PostScript print jobs Off ﬁlters print jobs using the standard protocol Enable USB Port Off On Enable the standard USB port Note An asterisk next to a value indicates the factory defau...

Page 73: ...vice set identiﬁer SSID of the Wi Fi network Set Preshared Key Set the preshared key PSK to authenticate and validate users on a Wi Fi connection Show PSK on Setup Page On Off Show the PSK on the Network Setup Page Group Owner IP Address Specify the IP address of the group owner Auto Accept Push Button Requests On Off Accept requests to connect to the network automatically Note Accepting clients a...

Page 74: ...Menu Reports Menu Function Conﬁguration Menus Supplies Menu Option Card Menu SE Menu Device Menu Control access to the printer menus Device Management Remote Management Firmware Updates Apps Conﬁguration Operator Panel Lock Import Export All Settings Out of Service Erase Control access to the printer management options Apps New Apps Slideshow Change Wallpaper Screen Saver Eco Settings Control acce...

Page 75: ... Control group or user access to the printer functions applications and security settings Add User User Name Password User Name Password PIN Create local accounts to manage access to the printer functions User Name Password Accounts Add User User Name Accounts Add User Password Accounts Add User PIN Accounts Add User Schedule USB Devices Menu item Description Schedules Add New Schedule Schedule ac...

Page 76: ...ystem 3 System Daemons 4 Security Authorization Messages 5 Messages Generated Internally by Syslogs 6 Line Printer Subsystem 7 Network News Subsystem 8 UUCP Subsystem 9 Clock Daemon 10 Security Authorization Messages 11 FTP Daemon 12 NTP Subsystem 13 Log Audit 14 Log Alert 15 Clock Daemon 16 Local Use 0 local0 17 Local Use 1 local1 18 Local Use 2 local2 19 Local Use 3 local3 20 Local Use 4 local4 ...

Page 77: ...hen a log entry is deleted E maiL Log Wrapped Alert Off On Send e mail notiﬁcation to the administrator when the log becomes full and begins to overwrite the oldest entries Log Full Behavior Wrap Over Older Entries E mail Log Then Delete All Entries Resolve log storage issues when the log ﬁlls its allotted memory E maiL Full Alert Off On Send e mail notiﬁcation to the administrator when the log ﬁl...

Page 78: ...led login attempts before the user gets locked out Lockout time 1 60 minutes 5 Specify the lockout duration Web Login Timeout 1 120 minutes 10 Specify the delay for a remote login before the user is logged off automatically Note An asterisk next to a value indicates the factory default setting Conﬁdential Print Setup Menu item Description Max Invalid PIN 2 10 Set the number of times an invalid PIN...

Page 79: ...nt to repeat Verify Job Expiration Off 1 Hour 4 Hours 24 Hours 1 Week Set the expiration time that the printer prints a copy for the user to examine its quality before printing the remaining copies Reserve Job Expiration Off 1 Hour 4 Hours 24 Hours 1 Week Set the expiration time that the printer stores print jobs for printing at a later time Require All Jobs to be Held Off On Set the printer to ho...

Page 80: ...ion Stored in onboard memory Off On Delete all ﬁles stored on the printer memory Stored on hard disk 1 Pass Erase 3 Pass Erase 7 Pass Erase Delete all ﬁles stored on the printer hard disk Note An asterisk next to a value indicates the factory default setting Mobile Services Management Use To AirPrint Print Off On Enable AirPrint printing Miscellaneous Menu item Description Protected Features Show ...

Page 81: ...cify the minimum characters allowed for a password Show Log Out Conﬁrmation Off On Show or hide the logout conﬁrmation prompt Note An asterisk next to a value indicates the factory default setting Reports Menu Settings Page Menu item Description Menu Settings Page Print a report that contains the printer preferences settings and conﬁgurations Device Menu item Description Device Information Print a...

Page 82: ...uality Guide Provides information about mono print quality settings Information Guide Provides more information sources about the printer Connection Guide Provides information about connecting the printer locally USB or to a network Moving Guide Provides information about moving locating or shipping the printer Supplies Guide Provides information about ordering supplies Troubleshooting Troubleshoo...

Page 83: ... embedded solutions do the following 1 From the home screen touch Settings Device Maintenance Out of Service Erase 2 Select the Sanitize all information on nonvolatile memory check box and then touch ERASE 3 Follow the instructions on the display Erasing printer hard disk memory 1 From the home screen touch Settings Device Maintenance Out of Service Erase 2 Select the Sanitize all information on h...

Page 84: ...olatile memory The printer uses standard random access memory RAM to buffer temporarily user data during simple print and copy jobs Non volatile memory The printer may use two forms of non volatile memory EEPROM and NAND ﬂash memory Both types are used to store the operating system printer settings network information scanner and bookmark settings and embedded solutions Hard disk memory Some print...

Page 85: ...tored data Crushing Physically compresses the hard disk to break component parts and render them unreadable Milling Physically shreds the hard disk into small metal bits Note To guarantee that all data are completely erased destroy physically each hard disk where data is stored Securing the printer 85 ...

Page 86: ...le alerts are turned off Adjusting the default headphones volume Headphones volume will reset to default value after the session is logged out when the printer wakes from Sleep or Hibernate mode or after a power on reset 1 From the control panel select Settings Device Accessibility Headphone Volume 2 Select the volume Networking Connecting the printer to a Wi Fi network 1 From the printer control ...

Page 87: ...Ports Wireless Wi Fi Protected Setup Start PIN Method 2 Copy the eight digit WPS PIN 3 Open a Web browser and then type the IP address of your access point in the address ﬁeld Notes View the printer IP address on the printer home screen The IP address appears as four sets of numbers separated by periods such as 123 123 123 123 If you are using a proxy server then temporarily disable it to load the...

Page 88: ...pple menu navigate to the list of printers and then select IP 2 Type the IP address in the address ﬁeld 3 Apply the changes Cleaning the printer CAUTION SHOCK HAZARD To avoid the risk of electrical shock when cleaning the exterior of the printer unplug the power cord from the electrical outlet and disconnect all cables from the printer before proceeding Notes Perform this task after every few mont...

Page 89: ... parts or supplies that you want to check Note You can also access this setting by touching the top section of the home screen Using genuine Lexmark parts and supplies Your Lexmark printer is designed to function best with genuine Lexmark parts and supplies Use of third party supplies or parts may affect the performance reliability or life of the printer and its imaging components It can also affe...

Page 90: ...gh yield Return Program toner cartridge 56F1U00 56F2U00 56F3U00 56F4U00 56F5U00 56F6U00 High yield Corporate Return Program toner cartridge 56F1H0E 56F2H0E 56F3H0E 56F4H0E 56F5H0E 56F6H0E Extra high yield Corporate Return Program toner cartridge 56F1X0E 56F2X0E 56F3X0E 56F4X0E 56F5X0E 56F6X0E Ultra high yield Corporate Return Program toner cartridge 56F1U0E 56F2U0E 56F3U0E 56F4U0E 56F5U0E 56F6U0E ...

Page 91: ...ire more frequent replacement of the maintenance kit The maintenance kit includes a fuser MPF pick roller and separator pad pick tires separator roller assembly and transfer roller These parts may be individually ordered and replaced if necessary Item Part number 200K maintenance kit 100 V 41X1227 200K maintenance kit 110 V 41X1225 200K maintenance kit 220 V 41X1226 Note Only an authorized service...

Page 92: ...4 Select a notiﬁcation for each supply item 5 Apply the changes Replacing parts and supplies Replacing the toner cartridge 1 Open door A 2 Remove the used toner cartridge Maintaining the printer 92 ...

Page 93: ...ack the new toner cartridge and then shake it three times to redistribute the toner 4 Insert the new toner cartridge Note Use the arrows inside the printer as guides 5 Close door A Maintaining the printer 93 ...

Page 94: ...Replacing the imaging unit 1 Open door A 2 Remove the toner cartridge 3 Remove the used imaging unit Maintaining the printer 94 ...

Page 95: ...n 10 minutes Extended exposure to light may cause print quality problems Warning Potential Damage Do not touch the photoconductor drum Doing so may affect the quality of future print jobs 5 Insert the new imaging unit Note Use the arrows inside the printer as guides 6 Insert the toner cartridge Note Use the arrows inside the printer as guides Maintaining the printer 95 ...

Page 96: ...7 Close door A Replacing the pick tires 1 Turn off the printer 2 Unplug the power cord from the electrical outlet and then from the printer 3 Remove the tray Maintaining the printer 96 ...

Page 97: ...4 Remove the used pick tires one after the other 5 Unpack the new pick tires Maintaining the printer 97 ...

Page 98: ...d and properly grounded electrical outlet that is near the product and easily accessible 9 Turn on the printer Replacing the pick roller assembly 1 Turn off the printer 2 Unplug the power cord from the electrical outlet and then from the printer 3 Remove the optional tray CAUTION POTENTIAL INJURY If the printer weight is greater than 18 kg 40 lb then it requires two or more trained personnel to li...

Page 99: ...4 Remove the tray insert and then ﬂip the tray base Maintaining the printer 99 ...

Page 100: ...5 Remove the used pick roller assembly 6 Unpack the new pick roller assembly Maintaining the printer 100 ...

Page 101: ...7 Insert the new pick roller assembly 8 Flip the tray base and then insert the tray insert Maintaining the printer 101 ...

Page 102: ...el to lift it safely CAUTION POTENTIAL INJURY To avoid the risk of ﬁre or electrical shock use only the power cord provided with this product or the manufacturer s authorized replacement CAUTION POTENTIAL INJURY When moving the printer follow these guidelines to avoid personal injury or printer damage Make sure that all doors and trays are closed Turn off the printer and then unplug the power cord...

Page 103: ...er warranty Shipping the printer For shipping instructions go to http support lexmark com or contact customer support Saving energy and paper Conﬁguring the power save mode settings Eco Mode 1 From the home screen touch Settings Device Power Management Eco Mode 2 Select a setting Sleep mode 1 From the home screen touch Settings Device Power Management Timeouts Sleep Mode 2 Specify the amount of ti...

Page 104: ... savings Lexmark also offers recycling of packaging components in some countries or regions For more information go to www lexmark com recycle and then choose your country or region Information on available packaging recycling programs is included with the information on product recycling Lexmark cartons are 100 recyclable where corrugated recycling facilities exist Facilities may not exist in you...

Page 105: ... printer is printing Do not load too much paper Make sure that the stack height is below the maximum paper ﬁll indicator Do not slide paper into the tray Load paper as shown in the illustration Make sure that the paper guides are positioned correctly and are not pressing tightly against the paper or envelopes Push the tray ﬁrmly into the printer after loading paper Clearing jams 105 ...

Page 106: ...es in the same tray Make sure that the paper size and type are set correctly on the computer or printer control panel Store paper according to manufacturer recommendations Identifying jam locations Notes When Jam Assist is set to On the printer automatically ﬂushes blank pages or partially printed pages after a jammed page has been cleared Check your printed output for blank pages When Jam Recover...

Page 107: ...Jam location 1 Standard bin 2 Rear door 3 Tray x 4 Multipurpose feeder 5 Door A Clearing jams 107 ...

Page 108: ...Paper jam in door A 1 Remove the tray 2 Open door A 3 Remove the toner cartridge Clearing jams 108 ...

Page 109: ... problems Warning Potential Damage Do not touch the photoconductor drum Doing so may affect the quality of future print jobs 5 Remove the jammed paper CAUTION HOT SURFACE The inside of the printer might be hot To reduce the risk of injury from a hot component allow the surface to cool before touching it Note Make sure that all paper fragments are removed Clearing jams 109 ...

Page 110: ...6 Insert the imaging unit Note Use the arrows inside the printer as guides 7 Insert the toner cartridge Note Use the arrows inside the printer as guides Clearing jams 110 ...

Page 111: ...en the rear door CAUTION HOT SURFACE The inside of the printer might be hot To reduce the risk of injury from a hot component allow the surface to cool before touching it 2 Remove the jammed paper Note Make sure that all paper fragments are removed Clearing jams 111 ...

Page 112: ...3 Close the rear door Paper jam in the standard bin Remove the jammed paper Note Make sure that all paper fragments are removed Clearing jams 112 ...

Page 113: ...Paper jam in the duplex unit 1 Remove the tray 2 Remove the jammed paper Note Make sure that all paper fragments are removed 3 Insert the tray Clearing jams 113 ...

Page 114: ...ed paper Note Make sure that all paper fragments are removed 3 Insert the tray Paper jam in the multipurpose feeder 1 Remove paper from the multipurpose feeder 2 Remove the jammed paper Note Make sure that all paper fragments are removed Clearing jams 114 ...

Page 115: ...3 Flex fan and align the paper edges before loading 4 Reload paper and then adjust the paper guide Clearing jams 115 ...

Page 116: ...IP address correct Go to step 3 Type the correct printer IP address in the address ﬁeld Step 3 Check if you are using a supported browser Internet Explorer version 11 or later Microsoft EdgeTM Safari version 6 or later Google ChromeTM version 32 or later Mozilla Firefox version 24 or later Is your browser supported Go to step 4 Install a supported browser Step 4 Check if the network connection is ...

Page 117: ...front USB port Note The ﬂash drive does not work when it is inserted into the rear USB port Is the ﬂash drive inserted into the correct port Go to step 3 Insert the ﬂash drive into the correct port Step 3 Check if the ﬂash drive is supported For more information see Supported ﬂash drives and ﬁle types on page 33 Is the ﬂash drive supported Go to step 4 Insert a supported ﬂash drive Step 4 a Check ...

Page 118: ...age and then check if the internal option appears in the Installed Features list Is the internal option listed in the menu settings page Go to step 4 Go to step 3 Step 3 Check if the internal option is installed properly into the controller board a Turn off the printer and then unplug the power cord from the electrical outlet b Make sure that the internal option is installed in the appropriate con...

Page 119: ...a menu settings page and then check if the parallel or serial interface card appears in the Installed Features list Is the parallel or serial interface card listed in the Installed Features list Go to step 3 Go to step 2 Step 2 Remove and then install the parallel or serial interface card For more information see Installing an internal solutions port on page 161 Does the parallel or serial interfa...

Page 120: ... ISP b Check if the ISP solution interface cable is securely connected into the receptacle of the controller board Does the ISP operate correctly The problem is solved Contact customer support Defective ﬂash detected Try one or more of the following Replace the defective ﬂash memory From the printer control panel select Continue to ignore the message and continue printing Cancel the current print ...

Page 121: ... Rest of Europe Middle East Africa 5 Australia New Zealand 6 Invalid region 9 Note To ﬁnd the region settings of the printer and toner cartridge print the print quality test pages From the control panel navigate to Settings Troubleshooting Print Quality Test Pages Non Lexmark supply The printer has detected a non Lexmark supply or part installed in the printer Your Lexmark printer is designed to f...

Page 122: ...to reset and then select Start 3 Read the warning message and then select Continue 4 Press and hold X and simultaneously for 15 seconds to clear the message Note If you are unable to reset the supply usage counters then return the item to the place of purchase Paper feed problems Envelope seals when printing Action Yes No 1 Use envelopes that have been stored in a dry environment Note Printing on ...

Page 123: ... paper guides are positioned correctly c Print the document Do the trays link correctly The problem is solved Go to step 2 Step 2 a From the control panel navigate to Settings Paper Tray Conﬁguration Paper Size Type For non touch screen printer models press to navigate through the settings b Set the paper size and paper type to match the paper loaded in the linked trays c Print the document Do the...

Page 124: ...screen printer models press to navigate through the settings b Set the correct paper size and type c Print the document Do paper jams occur frequently Go to step 3 The problem is solved Step 3 a Load paper from a fresh package Note Paper absorbs moisture due to high humidity Store paper in its original wrapper until you are ready to use it b Print the document Do paper jams occur frequently Contac...

Page 125: ...Print Quality Test Pages For non touch screen printer models press to navigate through the settings Action Yes No Step 1 a Check if the printer is using a genuine and supported Lexmark toner cartridge Note If the cartridge is not supported then install a supported one b Print the document Is the printer printing blank or white pages Go to step 2 The problem is solved Troubleshooting 125 ...

Page 126: ...ntact is not bent or out of place 3 Firmly shake the imaging unit to redistribute the toner 4 Insert the imaging unit and then insert the toner cartridge b Print the document Is the printer printing blank or white pages Go to step 3 The problem is solved Step 3 Check the status of the toner cartridge and replace if necessary a From the control panel navigate to Status Supplies Supplies b Print the...

Page 127: ...er type from the Printing Preferences or Print dialog Notes Make sure that the setting matches the paper loaded You can also change the setting on the printer control panel b Print the document Is the print dark Go to step 4 The problem is solved Step 4 Check if the paper has texture or rough ﬁnishes Are you printing on textured or rough paper Go to step 5 Go to step 6 Step 5 a Replace textured pa...

Page 128: ...e the imaging unit b Print the document Is the print dark Contact customer support The problem is solved Fine lines are not printed correctly Note Before solving the problem print the Print Quality Test Pages From the control panel navigate to Settings Troubleshooting Print Quality Test Pages For non touch screen printer models press to navigate through the settings Action Yes No Step 1 a Check if...

Page 129: ...e to Settings Troubleshooting Print Quality Test Pages For non touch screen printer models press to navigate through the settings Action Yes No Step 1 a Check if the printer is using a genuine and supported Lexmark toner cartridge Note If the cartridge is not supported then install a supported one b Print the document Is the paper folded or wrinkled Go to step 2 The problem is solved Step 2 a Load...

Page 130: ...ettings Troubleshooting Print Quality Test Pages For non touch screen printer models press to navigate through the settings Action Yes No Step 1 a Turn off the printer wait for 10 seconds and then turn on the printer b Increase toner darkness From the control panel navigate to Settings Print Quality c Print the document Does gray background appear on prints Go to step 2 The problem is solved Step ...

Page 131: ...lved Step 5 a Remove the imaging unit Warning Potential Damage Do not expose the imaging unit to direct light for more than 10 minutes Extended exposure to light may cause print quality problems Warning Potential Damage Do not touch the photoconductor drum under the imaging unit Doing so may affect the quality of future print jobs b Remove any packing material that is stuck on the imaging unit Not...

Page 132: ... Check if the printer is using a genuine and supported Lexmark toner cartridge Note If the cartridge is not supported then install a supported one b Print the document Do horizontal light bands appear on prints Contact customer support The problem is solved Incorrect margins Action Yes No Step 1 a Adjust the paper guides to the correct position for the paper loaded b Print the document Are the mar...

Page 133: ...navigate to Settings Troubleshooting Print Quality Test Pages For non touch screen printer models press to navigate through the settings Action Yes No Step 1 a Check if the printer is using a genuine and supported Lexmark toner cartridge Note If the cartridge is not supported then install a supported one b Print the document Is the print light Go to step 2 The problem is solved Step 2 a Turn off t...

Page 134: ...nt quality problems Warning Potential Damage Do not touch the photoconductor drum under the imaging unit Doing so may affect the quality of future print jobs b Push either side of the transfer roller located below the imaging unit to check if it depresses and bounces back into place CAUTION HOT SURFACE The inside of the printer might be hot To reduce the risk of injury from a hot component allow t...

Page 135: ...support Step 8 a Replace the imaging unit b Print the document Is the print light Contact customer support The problem is solved Mottled print and dots Note Before solving the problem print the Print Quality Test Pages From the control panel navigate to Settings Troubleshooting Print Quality Test Pages For non touch screen printer models press to navigate through the settings Action Yes No Step 1 ...

Page 136: ... Step 5 a Replace the imaging unit b Print the document Is the print mottled Contact customer support The problem is solved Paper curl Note Before solving the problem print the Print Quality Test Pages From the control panel navigate to Settings Troubleshooting Print Quality Test Pages For non touch screen printer models press to navigate through the settings Action Yes No Step 1 a Check if the pr...

Page 137: ...t Is the paper curled Go to step 4 The problem is solved Step 4 a Remove paper from the tray and then turn over the paper b Print the document Is the paper curled Go to step 5 The problem is solved Step 5 a Load paper from a fresh package Note Paper absorbs moisture due to high humidity Store paper in its original wrapper until you are ready to use it b Print the document Is the paper curled Go to...

Page 138: ...e paper loaded b Print the document Is the print crooked or skewed Go to step 2 The problem is solved Step 2 a Check if the paper loaded is supported Note If paper is not supported then load a supported paper b Print the document Is the print crooked or skewed Go to step 3 The problem is solved Step 3 a Check the pick tire in the tray for signs of damage and contamination and replace if necessary ...

Page 139: ...e distance and then contact customer support Step 2 a Replace the imaging unit b Print the document Do the repeating defects appear Contact customer support The problem is solved Solid black pages Note Before solving the problem print the Print Quality Test Pages From the control panel navigate to Settings Troubleshooting Print Quality Test Pages For non touch screen printer models press to naviga...

Page 140: ...10 minutes Extended exposure to light may cause print quality problems Warning Potential Damage Do not touch the photoconductor drum under the imaging unit Doing so may affect the quality of future print jobs b Remove any packing material that is stuck on the imaging unit Note Make sure to remove any obstruction between the charge roller and photoconductor drum c Insert the imaging unit d Print th...

Page 141: ...ge is not supported then install a supported one b Print the document Are text or images cut off Go to step 2 The problem is solved Step 2 a Remove and then insert the imaging unit Warning Potential Damage Do not expose the imaging unit to direct light for more than 10 minutes Extended exposure to light may cause print quality problems Warning Potential Damage Do not touch the photoconductor drum ...

Page 142: ...unit Note Make sure to remove any obstruction between the charge roller and photoconductor drum c Insert the imaging unit d Print the document Are text or images cut off Go to step 4 The problem is solved Step 4 a Replace the imaging unit b Print the document Are text or images cut off Contact customer support The problem is solved Toner easily rubs off Note Before solving the problem print the Pr...

Page 143: ... on the printer control panel b Print the document Does the toner easily rub off Contact customer support The problem is solved Vertical dark bands Note Before solving the problem print the Print Quality Test Pages From the control panel navigate to Settings Troubleshooting Print Quality Test Pages For non touch screen printer models press to navigate through the settings Action Yes No Step 1 a Ch...

Page 144: ...amage Do not expose the imaging unit to direct light for more than 10 minutes Extended exposure to light may cause print quality problems Warning Potential Damage Do not touch the photoconductor drum under the imaging unit Doing so may affect the quality of future print jobs b Remove any packing material that is stuck on the imaging unit Note Make sure to remove any obstruction between the charge ...

Page 145: ...reaks appear on prints Go to step 2 The problem is solved Step 2 a Remove and then reinstall the imaging unit Warning Potential Damage Do not expose the imaging unit to direct light for more than 10 minutes Extended exposure to light can cause print quality problems Warning Potential Damage Do not touch the photoconductor drum under the imaging unit Doing so may affect the quality of future print ...

Page 146: ... the photoconductor drum under the imaging unit Doing so may affect the quality of future print jobs b Remove any packing material that is stuck on the imaging unit Note Make sure to remove any obstruction between the charge roller and photoconductor drum c Insert the imaging unit d Print the document Do vertical dark streaks with missing images appear on prints Go to step 2 The problem is solved ...

Page 147: ...ument Do vertical light bands appear on prints Contact customer support The problem is solved Vertical white lines Note Before solving the problem print the Print Quality Test Pages From the control panel navigate to Settings Troubleshooting Print Quality Test Pages For non touch screen printer models press to navigate through the settings Action Yes No Step 1 a Check if the printer is using a gen...

Page 148: ... and other held documents do not print Action Yes No Step 1 a From the control panel check if the documents appear in the Held Jobs list Note If the documents are not listed then print the documents using the Print and Hold options b Print the documents Are the documents printed The problem is solved Go to step 2 Step 2 The print job may contain a formatting error or invalid data Delete the print ...

Page 149: ...the job individually Are the documents printed The problem is solved Go to step 4 Step 4 a Delete some held jobs to free up printer memory b Resend the print job Are the documents printed The problem is solved Go to step 5 Step 5 a Add printer memory b Resend the print job Are the documents printed The problem is solved Contact customer support Slow printing Action Yes No Step 1 a Make sure that t...

Page 150: ...option or other network device b Print the document Is the printer still printing slow Go to step 5 The problem is solved Step 5 a From the Quality menu on the control panel set Print Resolution to 600 dpi b Print the document Is the printer still printing slow Go to step 6 The problem is solved Step 6 a Make sure that the printer is not overheating Notes Allow the printer to cool down after a ver...

Page 151: ...o to step 3 Step 3 a Check if the ports are working and if the cables are securely connected to the computer and the printer For more information see the setup documentation that came with the printer b Print the document Is the document printed The problem is solved Go to step 4 Step 4 a Turn off the printer wait for about 10 seconds and then turn on the printer b Print the document Is the docume...

Page 152: ...step 4 Turn on the printer Step 4 Check if the printer is in sleep or hibernate mode Is the printer in sleep or hibernate mode Press the power button to wake the printer Go to step 5 Step 5 Check if the cables connecting the printer and the computer are inserted in the correct ports Are the cables inserted in the correct ports Go to step 6 Make sure to match the following The USB cable with the US...

Page 153: ...aper Go to step 2 Load the correct paper size and paper type Step 2 a Depending on your operating system specify the paper size and paper type from the Printing Preferences or Print dialog Note You can also change the settings on the printer control panel Navigate to Settings Paper Tray Conﬁguration Paper Size Type For non touch screen printer models press to navigate through the settings b Make s...

Page 154: ... type and serial number Go to http support lexmark com to receive e mail or chat support or browse through the library of manuals support documentation drivers and other downloads Technical support via telephone is also available In the U S or Canada call 1 800 539 6275 For other countries or regions go to http support lexmark com Troubleshooting 154 ...

Page 155: ...hen turn the printer off and unplug the power cord from the electrical outlet before continuing If you have any other devices attached to the printer then turn them off as well and unplug any cables going into the printer 1 Turn off the printer 2 Unplug the power cord from the electrical outlet and then from the printer 3 Using a ﬂat head screwdriver open the controller board access cover Warning ...

Page 156: ... unplug the power cord from the electrical outlet before continuing If you have any other devices attached to the printer then turn them off as well and unplug any cables going into the printer 1 Turn off the printer 2 Unplug the power cord from the electrical outlet and then from the printer 3 Open the controller board access cover Warning Potential Damage Controller board electronic components a...

Page 157: ... Close the controller board access cover 7 Connect the power cord to the printer and then to the electrical outlet CAUTION POTENTIAL INJURY To avoid the risk of ﬁre or electrical shock connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible 8 Turn on the printer Upgrading and migrating 157 ...

Page 158: ...o the printer then turn them off as well and unplug any cables going into the printer 1 Turn off the printer 2 Unplug the power cord from the electrical outlet and then from the printer 3 Open the controller board access cover Warning Potential Damage Controller board electronic components are easily damaged by static electricity Touch a metal surface on the printer before touching any components ...

Page 159: ...ctrical outlet that is near the product and easily accessible 8 Turn on the printer Installing a printer hard disk CAUTION SHOCK HAZARD To avoid the risk of electrical shock if you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer then turn the printer off and unplug the power cord from the electrical outlet before continuing...

Page 160: ...tatic electricity Touch a metal surface on the printer before touching any controller board components or connectors 4 Unpack the hard disk 5 Attach the hard disk to the controller board Warning Potential Damage Do not touch or press the center of the hard disk Upgrading and migrating 160 ...

Page 161: ...oid the risk of electrical shock if you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer then turn the printer off and unplug the power cord from the electrical outlet before continuing If you have any other devices attached to the printer then turn them off as well and unplug any cables going into the printer 1 Turn off the...

Page 162: ...tended cable 6 Open and then remove the controller board access cover Warning Potential Damage Controller board electronic components are easily damaged by static electricity Touch a metal surface on the printer before touching any controller board electronic components or connectors Upgrading and migrating 162 ...

Page 163: ...7 Attach the ISP kit to the printer Upgrading and migrating 163 ...

Page 164: ...If a printer hard disk is installed then remove the hard disk before installing the ISP a Unplug the hard disk interface cable from the controller board Upgrading and migrating 164 ...

Page 165: ...b Connect the ISP extended cable to the ISP connector Upgrading and migrating 165 ...

Page 166: ...c Install the hard disk Upgrading and migrating 166 ...

Page 167: ...g the power cord from the electrical outlet before continuing If you have any other devices attached to the printer then turn them off as well and unplug any cables going into the printer 1 Turn off the printer 2 Unplug the power cord from the electrical outlet and then from the printer 3 Unpack the optional tray and then remove all packing material Note If optional trays are already installed the...

Page 168: ...ating systems Windows 10 Windows 8 1 Windows Server 2012 R2 Windows Server 2012 Windows 7 SP1 Windows Server 2008 R2 SP1 Windows Server 2008 SP2 Windows Vista SP2 Mac OS X version 10 7 or later Red Hat Enterprise Linux WS openSUSE Linux SUSE Linux Enterprise Server Debian GNU Linux Ubuntu Fedora IBM AIX Oracle Solaris SPARC Oracle Solaris x86 Notes For Windows operating systems the print drivers a...

Page 169: ...on tab and then select Update Now Ask Printer 4 Apply the changes For Macintosh users 1 From System Preferences in the Apple menu navigate to your printer and then select Options Supplies 2 Navigate to the list of hardware options and then add any installed options 3 Apply the changes Firmware Exporting or importing a conﬁguration ﬁle You can export the conﬁguration settings of your printer into a...

Page 170: ...ion or Import Conﬁguration b Follow the instructions on the screen Updating ﬁrmware Some applications require a minimum device ﬁrmware level to operate correctly For more information on updating the device ﬁrmware contact your Lexmark representative 1 From the Embedded Web Server click Settings Device Update Firmware 2 Browse to locate the required ﬂash ﬁle 3 Apply the changes Upgrading and migrat...

Page 171: ...ference to a product program or service is not intended to state or imply that only that product program or service may be used Any functionally equivalent product program or service that does not infringe any existing intellectual property right may be used instead Evaluation and veriﬁcation of operation in conjunction with other products programs or services except those expressly designated by ...

Page 172: ...nguage and functions included in its printer products This printer is intended to be compatible with the PCL language This means the printer recognizes PCL commands used in various application programs and that the printer emulates the functions corresponding to the commands PostScript is a registered trademark of Adobe Systems Incorporated in the United States and or other countries All other tra...

Page 173: ...agement and Handling Rules 2011 which prohibit use of lead mercury hexavalent chromium polybrominated biphenyls or polybrominated diphenyl ethers in concentrations exceeding 0 1 by weight and 0 01 by weight for cadmium except for the exemption set in Schedule II of the Rules Product disposal Do not dispose of the printer or supplies in the same manner as normal household waste Consult your local a...

Page 174: ... serviceable printhead assembly The laser system and printer are designed so there is never any human access to laser radiation above a Class I level during normal operation user maintenance or prescribed service conditions Laser advisory label A laser notice label may be affixed to this printer as shown DANGER Invisible laser radiation when cartridges are removed and interlock defeated Avoid expo...

Page 175: ...димое лазерное излучение при извлеченных картриджах и снятии блокировки Избегайте воздействия лазерных лучей Pozor Nebezpečenstvo neviditeľného laserového žiarenia pri odobratých kazetách a odblokovanej poistke Nevystavujte sa lúčom PELIGRO Se producen radiaciones láser invisibles al extraer los cartuchos con el interbloqueo desactivado Evite la exposición al haz de láser FARA Osynlig laserstrålni...

Page 176: ...the Sleep Mode Timeout to a high value maintains a fast response but uses more energy Hibernate Mode This product is designed with an ultra low power operating mode called Hibernate mode When operating in Hibernate Mode all other systems and devices are powered down safely The Hibernate mode can be entered in any of the following methods Using the Hibernate Timeout Using the Schedule Power modes F...

Page 177: ...rference that may cause undesired operation of the device To prevent radio interference to the licensed service and to reduce the potential for harmful interference to co channel mobile satellite systems this device is intended to be operated indoors and away from windows to provide maximum shielding High power radars are allocated as primary users i e priority users of the bands 5250 5350MHz and ...

Page 178: ...lennium Tower III 1095 Budapest HUNGARY A declaration of conformity to the requirements of the Directives is available upon request from the Authorized Representative or may be obtained at www lexmark com en_us about regulatory compliance european union declaration of conformity html Compliance is indicated by the CE marking Restrictions This radio equipment is restricted to indoor use only Outdoo...

Page 179: ...ompliance with FCC regulations on electromagnetic interference for a Class A computing device use a properly shielded and grounded cable such as Lexmark part number 1021231 for parallel attach or 1021294 for USB attach Use of a substitute cable not properly shielded and grounded may result in a violation of FCC regulations Any questions regarding this compliance information statement should be dir...

Page 180: ...o take adequate measures STATEMENT OF LIMITED WARRANTY FOR LEXMARK LASER PRINTERS LEXMARK LED PRINTERS AND LEXMARK MULTIFUNCTION LASER PRINTERS Lexmark International Inc Lexington KY This limited warranty applies to the United States and Canada For customers outside the U S refer to the country speciﬁc warranty information that came with your product This limited warranty applies to this product o...

Page 181: ...y service and or replacement Lexmark may update the ﬁrmware in your printer to the latest version Firmware updates may modify printer settings and cause counterfeit and or unauthorized products supplies parts materials such as toners and inks software or interfaces to stop working Authorized use of genuine Lexmark products will not be impacted Before you present this product for warranty service r...

Page 182: ...atsoever will be limited to the amount you paid for the product that caused the damages This limitation of liability will not apply to claims by you for bodily injury or damage to real property or tangible personal property for which Lexmark is legally liable IN NO EVENT WILL LEXMARK BE LIABLE FOR ANY LOST PROFITS LOST SAVINGS INCIDENTAL DAMAGE OR OTHER ECONOMIC OR CONSEQUENTIAL DAMAGES This is tr...

Page 183: ...pply notiﬁcations 91 connecting the printer to a wireless network 86 connecting to a wireless network using PIN method 87 using Push Button method 87 conserving supplies 104 contacting customer support 154 contacts adding 20 deleting 21 editing 20 control panel buttons 13 indicator light 13 using 13 controller board accessing 155 creating a Cloud Connector proﬁle 18 creating bookmarks 18 creating ...

Page 184: ... printer hard disk 159 internal options adding print driver 169 internal solutions port installing 161 troubleshooting 120 IPSec menu 68 J jams avoiding 105 jams clearing in the duplex unit 113 in the multipurpose feeder 114 in the standard bin 112 trays 114 K keyboard on the display using 23 L Lexmark Mobile Print using 31 linking trays 27 loading multipurpose feeder 26 loading envelopes in the m...

Page 185: ...ubleshooting 119 parallel port 12 parts status checking 89 personal identiﬁcation number method 87 personal identiﬁcation numbers enabling 23 pick roller assembly replacing 98 pick tires replacing 96 power button light understanding the status 14 power save modes conﬁguring 103 print driver hardware options adding 169 print job canceling from the computer 36 canceling from the printer control pane...

Page 186: ...oller assembly 98 replacing the pick tires 96 reserve print jobs printing from a Macintosh computer 34 printing from Windows 34 resetting supply usage counters 121 resetting the supply usage counters 121 restoring factory default settings 84 running a slideshow 16 S safety information 6 7 8 securing printer memory 84 security slot locating 83 selecting a location for the printer 10 serial interfac...

Page 187: ...ion 118 internal solutions port 120 U unable to read ﬂash drive troubleshooting print 117 Unformatted ﬂash detected 121 Universal paper size setting 24 unlinking trays 27 updating ﬁrmware ﬂash ﬁle 170 USB port 12 enabling 117 using genuine Lexmark parts 89 genuine Lexmark supplies 89 using Customer Support 17 using Display Customization 16 using QR Code Generator 17 using the home screen 15 V veri...

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Lexmark M3250, User Manual

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