Lexmark M3150 Page 211 User Manual Download

Page: 211 / 256

Print job takes longer than expected

Action

Yes

Step 1

Change the environmental settings of the printer.

From the printer control panel, navigate to:

Settings

General Settings

Select

Eco

‑

Mode

Quiet Mode

, and then select

Off

Note:

Disabling Eco-Mode or Quiet Mode may increase the

consumption of energy or supplies, or both.

Did the job print?

The problem is solved. Go to step 2.

Step 2

Reduce the number and size of fonts, the number and complexity of
images, and the number of pages in the print job, and then resend the job

Did the job print?

The problem is solved. Go to step 3.

Step 3

Remove held jobs stored in the printer memory.

Resend the print job.

Did the job print?

The problem is solved. Go to step 4.

Step 4

Disable the Page Protect feature.

From the printer control panel, navigate to:

Settings

General Settings

Print Recovery

Page Protect

Off

Resend the print job.

Did the job print?

The problem is solved. Go to step 5.

Step 5

Install additional printer memory, and then resend the print job.

Did the job print?

The problem is solved. Contact

customer

support

Job prints from the wrong tray or on the wrong paper

Action

Yes

Step 1

Check if you are printing on paper that is supported by the tray.

Resend the print job.

Did the job print from the correct tray or on the correct paper?

The problem is solved. Go to step 2.

Troubleshooting

211

Summary of Contents for M3150

Page 1: ...M1100 and M3100 Series User s Guide Important Click here before using this guide September 2012 www lexmark com Machine type s 4514 Model s 639 649 ...

Page 2: ...ware 27 Updating available options in the printer driver 28 Networking 29 Preparing to set up the printer on an Ethernet network 29 Installing the printer on an Ethernet network 30 Preparing to set up the printer on a wireless network 31 Connecting the printer using the Wireless Setup Wizard 32 Connecting the printer to a wireless network using Wi Fi Protected Setup 33 Connecting the printer to a ...

Page 3: ...ngs page 58 Printing a network setup page 58 Checking the status of parts and supplies 58 Saving energy 59 Restoring factory default settings 63 Securing the printer 63 Using M3150 66 Learning about the printer 66 Printer configurations 66 Using the printer control panel 67 Understanding the colors of the Sleep button and indicator lights 67 Understanding the home screen 68 Using the touch screen ...

Page 4: ...nd administrator information 98 Checking the virtual display 98 Configuring supply notifications from the Embedded Web Server 99 Modifying confidential print settings 99 Copying printer settings to other printers 100 Creating a printer control panel PIN 100 Printing a menu settings page 101 Printing a network setup page 101 Checking the status of parts and supplies 101 Saving energy 102 Restoring ...

Page 5: ... front door 20y xx 180 x page jam open rear door 20y xx 183 x page jam clear standard bin 20y xx 184 x page jam remove tray 1 to clear duplex 23y xx 185 x page jam open tray x 24y xx 186 x page jam clear manual feeder 25y xx 187 Troubleshooting 189 Understanding the printer messages 189 Solving printer problems 200 Solving print problems 207 Solving home screen applications problems 232 Embedded W...

Page 6: ...ere is adequate clearance around it Use only the power cord provided with this product or the manufacturer s authorized replacement CAUTION HOT SURFACE The inside of the printer might be hot To reduce the risk of injury from a hot component allow the surface to cool before touching CAUTION SHOCK HAZARD If you are accessing the controller board or installing optional hardware or memory devices some...

Page 7: ... each tray separately Keep all other trays closed until needed CAUTION SHOCK HAZARD Do not set up this product or make any electrical or cabling connections such as the fax feature power cord or telephone during a lightning storm SAVE THESE INSTRUCTIONS Safety information 7 ...

Page 8: ...nstalling the printer software Setup documentation The setup documentation came with the printer and is also available at http support lexmark com Additional setup and instructions for using the printer Selecting and storing paper and specialty media Loading paper Configuring printer settings Viewing and printing documents and photos Setting up and using the printer software Configuring the printe...

Page 9: ... your country or region and then select your product to view the appropriate support site Support telephone numbers and hours of operation for your country or region can be found on the Support Web site or on the printed warranty that came with your printer Record the following information located on the store receipt and at the back of the printer and have it ready when you contact customer suppo...

Page 10: ...or the CEN Technical Committee 156 standard Provide a flat sturdy and stable surface Keep the printer Clean dry and free of dust Away from stray staples and paper clips Away from the direct airflow of air conditioners heaters or ventilators Free from direct sunlight and humidity extremes Observe the recommended temperatures and avoid fluctuations Ambient temperature 16 to 32 C 60 to 90 F Storage t...

Page 11: ...1 2 3 4 5 1 Right side 30 cm 12 in 2 Front 51 cm 20 in 3 Left side 20 cm 8 in 4 Rear 20 cm 8 in 5 Top 30 cm 12 in Selecting a location for the printer 11 ...

Page 12: ...nts are easily damaged by static electricity Touch a metal surface on the printer before touching any controller board electronic components or connectors Available internal options DDR3 DIMM Flash memory Fonts Firmware Forms Barcode Prescribe IPDS Printcryption Hard disk Internal Solutions Ports ISP Parallel 1284 B interface MarkNet N8130 10 100 fiber interface RS 232 C serial interface This inte...

Page 13: ...ntroller board electronic components are easily damaged by static electricity Touch a metal surface on the printer before touching any controller board electronic components or connectors 1 Access the controller board For the M1145 printer models see Accessing the controller board on page 39 For the M3150de printer model see Accessing the controller board on page 72 2 Unpack the optional card Warn...

Page 14: ...r driver to make them available for print jobs For more information see Updating available options in the printer driver on page 28 Installing a memory card CAUTION SHOCK HAZARD If you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer then turn the printer off and unplug the power cord from the electrical outlet before contin...

Page 15: ...essing the controller board on page 39 For the M3150de printer model see Accessing the controller board on page 72 2 Unpack the memory card Warning Potential Damage Do not touch the connection points along the edge of the card Doing so may cause damage 3 Align the notch 1 on the memory card with the ridge 2 on the connector 1 2 Additional printer setup 15 ...

Page 16: ... one optional LexmarkTM Internal Solutions Port ISP This option is supported only in the M3150de printer model Note This task requires a flat head screwdriver CAUTION SHOCK HAZARD If you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer then turn the printer off and unplug the power cord from the electrical outlet before cont...

Page 17: ...ISP kit Note Make sure to remove and discard the small cable attached to the white connector 1 2 4 3 5 6 1 ISP solution 2 Screw to attach the ISP solution to the plastic bracket 3 ISP exterior cover 4 Screws to attach the ISP solution to the ISP exterior cover 5 Plastic bracket 6 Long ISP cable Additional printer setup 17 ...

Page 18: ...acket inside the ISP exterior cover until it clicks into place 5 Slide and push the ISP solution into the plastic bracket 1 2 6 Secure the ISP solution to the plastic bracket using the long screw Additional printer setup 18 ...

Page 19: ...7 Tighten the two screws on the end of the ISP solution 8 Attach the white plug of the ISP solution interface cable into the white receptacle on the ISP Additional printer setup 19 ...

Page 20: ...9 Slightly close the ISP exterior cover up to 65 degrees and then slide the cover to attach 1 2 3 4 10 Run the ISP cable through the controller board shield door Additional printer setup 20 ...

Page 21: ...ble into the blue receptacle on the controller board Note If you have installed a printer hard disk then you need to remove it For more information see Removing a printer hard disk on page 25 To reinstall the printer hard disk see Installing a printer hard disk on page 22 Additional printer setup 21 ...

Page 22: ... the electrical outlet before continuing If you have any other devices attached to the printer then turn them off as well and unplug any cables going into the printer Warning Potential Damage Controller board electronic components are easily damaged by static electricity Touch a metal surface on the printer before touching any controller board electronic components or connectors 1 Access the contr...

Page 23: ...flat head screwdriver loosen the screws b Align the screws on the printer hard disk to the slots on the controller board bracket and then slide the printer hard disk onto the brackets Additional printer setup 23 ...

Page 24: ...color coded blue 4 Close the controller board shield and then close the access door Note When the printer software and any hardware options are installed you may need to manually add the options in the printer driver to make them available for print jobs For more information see Updating available options in the printer driver on page 28 Additional printer setup 24 ...

Page 25: ...ard on page 72 Note This task requires a flat head screwdriver 2 Loosen the screws that connect the printer hard disk to the controller board bracket 3 Unplug the printer hard disk interface cable from the receptacle in the controller board leaving the cable attached to the printer hard disk To unplug the cable squeeze the paddle at the plug of the interface cable to disengage the latch before pul...

Page 26: ...printer then turn them off as well and unplug any cables going into the printer 1 Turn off the printer using the power switch and then unplug the power cord from the electrical outlet 2 1 2 Unpack the tray and then remove all packing materials 3 Pull the tray completely out of the base 4 Remove any packing material from inside the tray 5 Insert the tray into the base 6 Place the tray near the prin...

Page 27: ... see Updating available options in the printer driver on page 28 To uninstall the optional trays slide the latch on the right side of the printer toward the front of the printer until it clicks into place and then remove stacked trays one at a time from the top to the bottom Setting up the printer software Installing the printer software Notes If you installed the printer software on the computer ...

Page 28: ...earlier a Click or click Start and then click Run b In the Start Search or Run dialog type D setup exe c Press Enter or click OK Note D is the letter of your CD or DVD drive 3 Click Install and then follow the instructions on the computer screen Updating available options in the printer driver When any hardware options are installed you may need to manually add the options in the printer driver to...

Page 29: ...tifier SSID is a name assigned to a wireless network Wired Equivalent Privacy WEP Wi Fi Protected Access WPA WPA2 and 802 1X RADIUS are types of security used on a network Preparing to set up the printer on an Ethernet network To configure your printer to connect to an Ethernet network organize the following information before you begin Note If your network automatically assigns IP addresses to co...

Page 30: ...ons on the computer screen 4 Select Ethernet connection and then click Continue 5 Attach the Ethernet cable when instructed to do so 6 Select the printer from the list and then click Continue Note If the configured printer does not appear in the list then click Modify Search 7 Follow the instructions on the computer screen For Macintosh users 1 Allow the network DHCP server to assign an IP address...

Page 31: ...wireless network adapter Make sure your access point wireless router is turned on and is working properly Make sure you have the following information before setting up the printer on a wireless network SSID The SSID is also referred to as the network name Wireless Mode or Network Mode The mode is either infrastructure or ad hoc Channel for ad hoc networks The channel defaults to automatic for inf...

Page 32: ...printer using the Wireless Setup Wizard Before you begin make sure that A wireless network adapter is installed in the printer and is working properly For more information see the instruction sheet that came with the wireless network adapter The Ethernet cable is disconnected from the printer Active NIC is set to Auto To set this to Auto navigate to either of the following Settings Network Ports A...

Page 33: ...n your printer model navigate to either of the following Settings Networks Ports Network x Network x Setup Wireless Wireless Connection Setup Wi Fi Protected Setup Start PIN Method Network Ports Network x Network x Setup Wireless Wireless Connection Setup Wi Fi Protected Setup Start PIN Method 2 Copy the eight digit WPS PIN 3 Open a Web browser and then type the IP address of your access point in ...

Page 34: ...ions are installed and the printer is turned on verify that the printer is set up correctly by printing the following Menu settings page Use this page to verify that all printer options are installed correctly A list of installed options appears toward the bottom of the page If an option you installed is not listed then it is not installed correctly Remove the option and then install it again For ...

Page 35: ...lity load each tray separately Keep all other trays closed until needed M1145dn printer model 1 2 3 8 5 6 7 4 1 Printer control panel 2 Paper stop 3 Standard bin 4 Front door release button 5 Controller board access door 6 100 sheet multipurpose feeder 7 Standard 250 sheet tray 8 Optional 250 or 550 sheet trays Using M1145 35 ...

Page 36: ...g actions wake the printer from Sleep mode Pressing any hard button Opening a tray or the front door Sending a print job from the computer Performing a power on reset using the main power switch Attaching a device to the USB port 8 USB port Connect a flash drive to the printer Notes Only the front USB port supports flash drives This feature is available only in select printer models 9 Stop or canc...

Page 37: ...s off idle or in Ready state Solid amber The printer is in Sleep mode Blinking amber The printer is entering or waking from Hibernate mode Blinking amber for 0 1 second then goes completely off for 1 9 seconds in a slow pulsing pattern The printer is in Hibernate mode Attaching cables Connect the printer to the computer using a USB or parallel cable or to the network using an Ethernet cable Make s...

Page 38: ...onnect the printer to an Ethernet network 4 Parallel port Note This port is available only in select printer models Connect the printer to a computer 5 Power switch Turn on or turn off the printer 6 Printer power cord socket Connect the printer to an electrical outlet 7 Security slot Attach a lock that will secure the printer in place Using M1145 38 ...

Page 39: ...her devices attached to the printer then turn them off as well and unplug any cables going into the printer 1 Open the controller board access door 2 Use the following illustration to locate the appropriate connector Warning Potential Damage Controller board electronic components are easily damaged by static electricity Touch a metal surface on the printer before touching any controller board elec...

Page 40: ...r size is a user defined setting that lets you print on paper sizes that are not preset in the printer menus Notes The smallest Universal paper size is 6 x 127 mm 3 x 5 inches and is supported only from the multipurpose feeder The largest Universal paper size is 216 x 355 6 mm 8 5 x 14 inches and is supported from all paper sources 1 From the printer control panel navigate to Settings Paper Menu U...

Page 41: ...ading trays CAUTION POTENTIAL INJURY To reduce the risk of equipment instability load each tray separately Keep all other trays closed until needed 1 Pull out the tray completely Note Do not remove trays while a job prints or while Busy appears on the printer display Doing so may cause a jam A4 LTR EXE C B5 A 5 A6 Using M1145 41 ...

Page 42: ...2 1 LT R LG L EX EC A4 B5 A5 3 Squeeze and then slide the length guide tab to the correct position for the size of the paper you are loading A4 LTR EX EC B5 A5 LTR LGL A4 EXEC B5 A5 A6 2 1 Notes For some paper sizes like letter legal and A4 squeeze and slide the length guide tab backward to accommodate their length Using M1145 42 ...

Page 43: ...6 size paper in the standard tray then squeeze and then slide the length guide tab toward the center of the tray to the A6 size position Make sure the width and length guides are aligned with the paper size indicators on the bottom of the tray A4 LT R EX EC B5 A 5 LT R LG L A4 EX EC B5 A5 A6 4 Flex the sheets back and forth to loosen them and then fan them Do not fold or crease the paper Straighte...

Page 44: ...ont of the tray Load letterhead facedown with the top edge of the sheet toward the front of the tray For two sided printing load letterhead faceup with the bottom edge of the sheet toward the front of the tray Make sure the paper is below the maximum paper fill indicator located on the side of the width guide A4 LT R EX EC B5 A 5 LT R LG L A4 EX EC B5 A5 A6 Using M1145 44 ...

Page 45: ...aper size and type to avoid paper jams and print quality problems Loading the multipurpose feeder Use the multipurpose feeder when printing on different paper sizes and types or specialty media such as card stock transparencies paper labels and envelopes You can also use it for single page print jobs on letterhead 1 Open the multipurpose feeder 1 2 Using M1145 45 ...

Page 46: ...ose feeder extender b Pull the extender gently so that the multipurpose feeder is fully extended and open 2 Squeeze the tab on the left width guide and then move the guides for the paper you are loading 2 1 Using M1145 46 ...

Page 47: ...he edges on a level surface Note Avoid touching the printable side of the transparencies Be careful not to scratch them Flex the stack of envelopes back and forth to loosen them and then fan them Straighten the edges on a level surface 4 Load the paper or specialty media Notes Do not force paper or specialty media into the multipurpose feeder Make sure the paper or specialty media is below the max...

Page 48: ...ering the printer first For more information on loading transparencies see the packaging that the transparencies came in Note When loading A6 size paper make sure the multipurpose feeder extender rests lightly against the edge of the paper so that the last few sheets of paper remain in place Using M1145 48 ...

Page 49: ...control panel set the paper size and paper type in the Paper menu to match the paper or specialty media loaded in the multipurpose feeder Linking and unlinking trays Linking and unlinking trays 1 Open a Web browser and then type the printer IP address in the address field Notes View the printer IP address on the printer control panel in the TCP IP section under the Network Ports menu The IP addres...

Page 50: ... in the TCP IP section in the Network Ports menu The IP address appears as four sets of numbers separated by periods such as 123 123 123 123 If you are using a proxy server then temporarily disable it to load the Web page correctly 2 Click Settings Paper Menu Custom Names 3 Select a custom name and then type a new custom paper type name 4 Click Submit 5 Click Custom Types and then verify if the ne...

Page 51: ...l panel set the paper type and size to match the paper loaded 2 Send the print job For Windows users a With a document open click File Print b Click Properties Preferences Options or Setup c Adjust the settings if necessary d Click OK Print For Macintosh users a Customize the settings in the Page Setup dialog if necessary 1 With a document open choose File Page Setup 2 Choose a paper size or creat...

Page 52: ... Darkness 3 Adjust the toner darkness and then click Submit Using the printer control panel 1 From the printer control panel navigate to Settings Print Settings Quality Menu Toner Darkness 2 Adjust the toner darkness and then press Printing from a mobile device For the list of supported mobile devices and to download a compatible mobile printing application visit http lexmark com mobile Note Mobil...

Page 53: ...ditional held jobs You can set the printer to store print jobs in the printer memory until you start the print job from the printer control panel All print jobs that can be initiated by the user at the printer are called held jobs 3 Press Printing confidential and other held jobs Note Confidential and Verify print jobs are automatically deleted from memory after printing Repeat and Reserve jobs ar...

Page 54: ...he number of copies Print For other print jobs navigate to Held jobs select your user name select the print job specify the number of copies Print Printing information pages Printing a font sample list 1 From the printer control panel navigate to Settings Reports Print Fonts 2 Press the up or down arrow button to select the font setting 3 Press Note The PPDS fonts appear only when the PPDS data st...

Page 55: ...er window select the print job you want to cancel and then delete it Managing the printer Checking the virtual display 1 Open a Web browser and then type the printer IP address in the address field Notes View the printer IP address in the TCP IP section in the Network Ports menu The IP address appears as four sets of numbers separated by periods such as 123 123 123 123 If you are using a proxy ser...

Page 56: ...is reached The status of the supply will appear on the menus page and status page Warning The printer displays the warning message and generates an email about the status of the supply The printer does not stop when the supply condition is reached Continuable Stop1 The printer stops processing jobs when the supply condition is reached and the user needs to press a button to continue printing Non C...

Page 57: ... drop down menu and then click Click here to submit language 4 Click Printer Settings 5 Type the IP addresses of the source and target printers in their appropriate fields Note If you want to add or remove a target printer then click Add Target IP or Remove Target IP 6 Click Copy Printer Settings Creating a printer control panel PIN The Panel PIN Protect menu lets you restrict access to the menus ...

Page 58: ... access the menu again select another value and save it Printing a network setup page If the printer is attached to a network then print a network setup page to verify the network connection This page also provides important information that aids network printing configuration 1 From the printer control panel navigate to Settings Reports Network Setup Page Note If an optional internal print server...

Page 59: ...ect the setting you want Use To Off Use the factory default settings for all settings associated with Eco Mode This setting supports the performance specifications for your printer Energy Reduce energy use especially when the printer is idle Printer engine motors do not start until a job is ready to print You may notice a short delay before the first page is printed The printer enters Sleep mode a...

Page 60: ...a Web browser and then type the printer IP address in the address field Notes View the printer IP address in the TCP IP section in the Network Ports menu The IP address appears as four sets of numbers separated by periods such as 123 123 123 123 If you are using a proxy server then temporarily disable it to load the Web page correctly 2 Navigate to Settings General Settings Timeouts 3 In the Sleep...

Page 61: ...arily disable it to load the Web page correctly 2 Click Settings General Settings Sleep Button Settings 3 From the Press Sleep Button or Press and Hold Sleep Button drop down menu select Hibernate 4 Click Submit Using the printer control panel 1 From the printer control panel navigate to Settings Settings General Settings 2 Press the arrow buttons until Press Sleep Button or Press and Hold Sleep B...

Page 62: ...ule when the printer goes into a reduced power state or into the Ready state Note This feature is available only in network printers or printers connected to print servers Using the Embedded Web Server 1 Open a Web browser and then type the printer IP address in the address field Notes View the printer IP address in the TCP IP section in the Network Ports menu The IP address appears as four sets o...

Page 63: ...a more comprehensive method of restoring the printer factory default settings then perform the Wipe All Settings option For more information see Erasing non volatile memory on page 64 Warning Potential Damage Restoring factory defaults returns most printer settings to the original factory default settings Exceptions include the display language custom sizes and messages and network port menu setti...

Page 64: ...other organization Erasing volatile memory Thevolatilememory RAM installedinyourprinterrequires apowersourcetoretaininformation Toerasethebuffered data turn off the printer Erasing non volatile memory Erase individual settings device and network settings security settings and embedded solutions by following these steps 1 Turn off the printer 2 Hold down 2 and 6 on the keypad while turning the prin...

Page 65: ...be accessed by unauthorized persons For more information visit the Lexmark security Web page You can also see the Embedded Web Server Administrator s Guide for additional information 1 Go to http support lexmark com and then navigate to Software and Solutions Other Applications 2 Click the Manuals tab and then select the Embedded Web Server Administrator s Guide Using M1145 65 ...

Page 66: ...ty load each tray separately Keep all other trays closed until needed Basic and configured models 1 2 3 5 6 7 8 4 1 Printer control panel 2 Paper stop 3 Standard bin 4 Front door release button 5 Controller board access door 6 100 sheet multipurpose feeder 7 Standard 550 sheet tray 8 Optional 250 or 550 sheet tray Using M3150 66 ...

Page 67: ... device to the USB port 5 Stop or cancel button Stop all printer activity 6 Indicator light Check the status of the printer 7 USB port Connect a flash drive to the printer Note Only the front USB port supports flash drives Understanding the colors of the Sleep button and indicator lights ThecolorsoftheSleepbuttonandindicatorlightsontheprintercontrolpanelsignifyacertainprinterstatusorcondition Indi...

Page 68: ...ions 1 2 3 4 5 6 7 8 Touch To 1 Change Language Change the primary language of the printer 2 Bookmarks Create organize and save a set of bookmarks URLs into a tree view of folders and file links Note The tree view does not include bookmarks created within Forms and Favorites and the ones in the tree are not usable in Forms and Favorites 3 Held Jobs Display all current held jobs 4 USB View select o...

Page 69: ... message alert If an attendance message affects a function then this icon appears and the red indicator light blinks Warning If an error condition occurs then this icon appears Printer IP address Example 123 123 123 123 The IP address of your printer is located at the top left corner of the home screen andappearsasfoursetsofnumbersseparatedbyperiods YoucanusetheIPaddress when accessing the Embedde...

Page 70: ... action or a selection Return to the previous screen Other touch screen buttons Touch To Return to the home screen Open a context sensitive Help dialog on the printer control panel Scroll to the left Scroll to the right Attaching cables Connect the printer to the computer using a USB cable or parallel cable or to the network using an Ethernet cable Using M3150 70 ...

Page 71: ...etwork adapter or the printer in the area shown while actively printing Loss of data or a malfunction can occur 1 2 3 4 5 6 7 Use the To 1 Security slot Attach a lock that will secure the controller board 2 USB printer port Connect the printer to a computer 3 USB port Connect a flash drive to the printer 4 USB port Attach an optional wireless network adapter 5 Ethernet port Connect the printer to ...

Page 72: ...etting up the printer then turn the printer off and unplug the power cord from the electrical outlet before continuing If you have any other devices attached to the printer then turn them off as well and unplug any cables going into the printer 1 Open the controller board access door 2 Open the controller board shield using the green handle 2 1 Using M3150 72 ...

Page 73: ...y static electricity Touch a metal surface on the printer before touching any controller board electronic components or connectors 1 2 3 4 1 Memory card connector 2 Option card connector 3 Printer hard disk connector 4 Internal Solutions Port connector 4 Close the controller board shield and then close the controller board access door 1 2 Using M3150 73 ...

Page 74: ... screen applications such as Forms and Favorites Multi Send Scan to Network For Windows users 1 Open the command window In Windows 8 From the Search charm type run and then navigate to Apps list Run type cmd OK In Windows 7 or earlier a Click or click Start and then click Run b In the Start Search or Run dialog type cmd c Press Enter or click OK 2 Type ipconfig and then click Go or press Enter Not...

Page 75: ...ddress appears as four sets of numbers separated by periods such as 123 123 123 123 2 Open a Web browser and then type the printer IP address in the address field 3 Press Enter Note If you are using a proxy server then temporarily disable it to load the Web page correctly Customizing the home screen 1 Open a Web browser and then type the printer IP address in the address field Note View the printe...

Page 76: ... application Other Applications Find information about the other applications 2 Click the Manuals tab and then select the document for the home screen application Using Background and Idle Screen Icon Description The application lets you customize the background and idle screen of your printer home screen 1 From the home screen navigate to Change Background select background to use 2 Touch Setting...

Page 77: ...ce the environmental impact of your printer Setting up Remote Operator Panel This application shows the printer control panel on your computer screen and lets you interact with the printer control panel even when you are not physically near the network printer From your computer screen you can view the printer status release held print jobs create bookmarks and do other print related tasks you mig...

Page 78: ...is saved To import a configuration from a file click Import and then browse to the saved configuration file that was exported from a previously configured printer Notes Before importing the configuration file you can choose to preview it first or load it directly If a timeout occurs and a blank screen appears then refresh the Web browser and then click Apply Loading paper and specialty media The s...

Page 79: ...includes a paper stop that keeps paper from sliding out the front of the bin as it stacks To open the paper stop pull it so that it flips forward Note When moving the printer to another location make sure the paper stop is closed Loading trays CAUTION POTENTIAL INJURY To reduce the risk of equipment instability load each tray separately Keep all other trays closed until needed 1 Pull out the tray ...

Page 80: ...A4 LTR EXE C B5 A 5 A6 2 Squeeze and then slide the width guide tab to the correct position for the size of the paper you are loading A4 LTR EXE C B5 A5 2 1 LT R LG L EX EC A4 B5 A5 Using M3150 80 ...

Page 81: ...oading legal size paper the length guide extends beyond the base leaving the paper exposed to dust To protect the paper from dust you can purchase a dust cover separately For more information contact customer support If you are loading A6 size paper in the standard tray then squeeze and then slide the length guide tab toward the center of the tray to the A6 size position Make sure the width and le...

Page 82: ...EC B5 A 5 LT R LG L A4 EX EC B5 A5 A6 4 Flex the sheets back and forth to loosen them and then fan them Do not fold or crease the paper Straighten the edges on a level surface 5 Load the paper stack Using M3150 82 ...

Page 83: ...letterhead faceup with the bottom edge of the sheet toward the front of the tray Make sure the paper is below the maximum paper fill indicator located on the side of the width guide A4 LT R EX EC B5 A 5 LT R LG L A4 EX EC B5 A5 A6 6 Insert the tray 7 From the printer control panel set the paper size and paper type in the Paper menu to match the paper loaded in the tray Note Set the correct paper s...

Page 84: ...specialty media such as card stock transparencies paper labels and envelopes You can also use it for single page print jobs on letterhead 1 Open the multipurpose feeder 1 2 a Pull the multipurpose feeder extender b Pull the extender gently so that the multipurpose feeder is fully extended and open Using M3150 84 ...

Page 85: ... transparencies by the edges Flex the stack of transparencies back and forth to loosen them and then fan them Straighten the edges on a level surface Note Avoid touching the printable side of the transparencies Be careful not to scratch them Flex the stack of envelopes back and forth to loosen them and then fan them Straighten the edges on a level surface 4 Load the paper or specialty media Notes ...

Page 86: ...d stock with the recommended printable side faceup and the top edge entering the printer first For more information on loading transparencies see the packaging that the transparencies came in Note When loading A6 size paper make sure the multipurpose feeder extender rests lightly against the edge of the paper so that the last few sheets of paper remain in place Using M3150 86 ...

Page 87: ...printer 5 From the printer control panel set the paper size and paper type in the Paper menu to match the paper or specialty media loaded in the multipurpose feeder Linking and unlinking trays Linking and unlinking trays 1 Open a Web browser and then type the printer IP address in the address field Notes View the printer IP address on the printer home screen The IP address appears as four sets of ...

Page 88: ... the printer home screen The IP address appears as four sets of numbers separated by periods such as 123 123 123 123 If you are using a proxy server then temporarily disable it to load the Web page correctly 2 Click Settings Paper Menu Custom Names 3 Select a custom name and then type a custom paper type name 4 Click Submit 5 Click Custom Types and then verify if the new custom paper type name has...

Page 89: ...ites application to quickly and easily access frequently used forms or other information that is regularly printed Before you can use this application first set it up on the printer For more information see Setting up Forms and Favorites on page 76 1 From the printer home screen navigate to Forms and Favorites select the form from the list enter the number of copies adjust other settings 2 Dependi...

Page 90: ...Web browser and then type the printer IP address in the address field Notes View the printer IP address on the printer home screen The IP address appears as four sets of numbers separated by periods such as 123 123 123 123 If you are using a proxy server then temporarily disable it to load the Web page correctly 2 Click Settings Print Settings Quality Menu Toner Darkness 3 Adjust the setting and t...

Page 91: ... drive is inserted If you insert the flash drive when the printer requires attention such as when a jam has occurred then the printer ignores the flash drive If you insert the flash drive while the printer is processing other print jobs then Busy appears After these print jobs are processed you may need to view the held jobs list to print documents from the flash drive Warning Potential Damage Do ...

Page 92: ...ed flash drives and file types Flash drive File type Lexar JumpDrive 2 0 Pro 256MB 512MB or 1GB sizes SanDisk Cruzer Mini 256MB 512MB or 1GB sizes Notes High speed USB flash drives must support the fullspeed standard Low speed USB devices are not supported USB flash drives must support the File Allocation Table FAT system Devices formatted with New Technology File System NTFS or any other file sys...

Page 93: ...deleted if the printer requires extra memory to process additional held jobs You can set the printer to store print jobs in the printer memory until you start the print job from the printer control panel All print jobs that can be initiated by the user at the printer are called held jobs 2 Touch Printing confidential and other held jobs Note Confidential and Verify print jobs are automatically del...

Page 94: ... print jobs navigate to Held jobs select your user name select the print job specify the number of copies Print Printing information pages Printing a font sample list 1 From the home screen navigate to Reports Print Fonts 2 Touch PCL Fonts or PostScript Fonts Printing a directory list A directory list shows the resources stored in a flash memory or on the printer hard disk From the home screen nav...

Page 95: ... the printer or to print at a reduced speed After installing the serial or communication COM port configure the printer and the computer Make sure you have connected the serial cable to the COM port on your printer 1 Set the parameters in the printer a From the printer control panel navigate to the menu for the port settings b Locate the menu for the serial port settings and then adjust the settin...

Page 96: ...te Make sure the serial parameters in the COM port match the serial parameters you set in the printer a Open Device Manager In Windows 8 From the Search charm type run and then navigate to Apps list Run type devmgmt msc OK In Windows 7 or earlier 1 Click or click Start and then click Run 2 In the Start Search or Run dialog type devmgmt msc 3 Press Enter or click OK b Double click Ports COM LPT to ...

Page 97: ...rk connection is active at a time To switch between Ethernet and wireless connection types turn off the printer connect the cable to switch to an Ethernet connection or disconnect the cable to switch to a wireless connection and then turn the printer back on For Windows users 1 Open a Web browser and then type the printer IP address in the address field Notes View the printer IP address on the pri...

Page 98: ...y in Mac OS X version 10 5 a From the Apple menu navigate to System Preferences Print Fax b Click and then navigate to AppleTalk select the printer Add Finding advanced networking and administrator information This chapter covers basic administrative support tasks using the Embedded Web Server For more advanced system support tasks see the Networking Guide on the Software CD or the Embedded Web Se...

Page 99: ...e following notification options Notification Description Off The normal printer behavior for all supplies occurs E mail Only The printer generates an e mail when the supply condition is reached The status of the supply appears on the menus page and status page Warning The printer displays the warning message and generates an e mail about the status of the supply The printer does not stop when the...

Page 100: ...rinter Settings 3 To change the language select a language from the drop down menu and then click Click here to submit language 4 Click Printer Settings 5 Type the IP addresses of the source and target printers Note If you want to add or remove target printers then click Add Target IP or Remove Target IP 6 Click Copy Printer Settings Creating a printer control panel PIN The Panel PIN Protect menu ...

Page 101: ...e 2 Check the first section of the network setup page and confirm that the status is Connected IfthestatusisNot Connected thentheLANdropmaynotbeactive orthenetworkcablemaybemalfunctioning Consult a system support person for a solution and then print another network setup page Checking the status of parts and supplies A message appears on the printer display when a replacement supply item is needed...

Page 102: ...inter engine motors do not start until it is ready to print You may notice a short delay before the first page is printed The printer enters Sleep mode after one minute of inactivity Energy Paper Use all the settings associated with Energy and Paper modes Plain Paper Enable the automatic two sided duplex feature Turn off print log features 3 Click Submit Reducing printer noise Enable Quiet Mode to...

Page 103: ...ng the Embedded Web Server 1 Open a Web browser and then type the printer IP address in the address field Notes View the printer IP address on the printer home screen The IP address appears as four sets of numbers separated by periods such as 123 123 123 123 If you are using a proxy server then temporarily disable it to load the Web page correctly 2 Click Settings General Settings Timeouts 3 In th...

Page 104: ...f you are using a proxy server then temporarily disable it to load the Web page correctly 2 Click Settings General Settings Sleep Button Settings 3 From the Press Sleep Button or Press and Hold Sleep Button drop down menu select Hibernate 4 Click Submit Using the printer control panel 1 From the home screen navigate to Settings General Settings 2 Touch Press Sleep Button or Press and Hold Sleep Bu...

Page 105: ...to a reduced power state or into the Ready state Note This feature is available only in network printers or printers connected to print servers 1 Open a Web browser and then type the printer IP address in the address field Notes View the printer IP address in the TCP IP section in the Network Ports menu The IP address appears as four sets of numbers separated by periods such as 123 123 123 123 If ...

Page 106: ... a list of the current menu settings for reference then print a menu settings page before restoring the factory default settings For more information see Printing a menu settings page on page 101 If you want a more comprehensive method of restoring the printer factory default settings then perform the Wipe All Settings option For more information see Erasing non volatile memory on page 108 Warning...

Page 107: ...used to store the operating system device settings network information and bookmark settings and embedded solutions Hard disk memory Some printers have a hard disk drive installed The printer hard disk is designed for printer specific functionality This lets the printer retain buffered user data from complex print jobs as well as form data and font data Erase the content of any installed printer m...

Page 108: ...d down 2 and 6 on the keypad while turning the printer on Release the buttons only when the screen with the progress bar appears The printer performs a power on sequence and then the Configuration menu appears When the printer is fully turned on a list of functions appears on the printer display instead of the standard home screen icons 3 Touch Wipe All Settings The printer will restart several ti...

Page 109: ... a printer hard disk installed Using the Embedded Web Server 1 Open a Web browser and then type the printer IP address in the address field Notes View the printer IP address on the printer home screen The IP address appears as four sets of numbers separated by periods such as 123 123 123 123 If you are using a proxy server then temporarily disable it to load the Web page correctly 2 Click Settings...

Page 110: ...urn to the Enable Disable screen 5 Touch Back Exit Config Menu The printer will perform a power on reset and then return to normal operating mode Finding printer security information In high security environments it may be necessary to take additional steps to make sure that confidential data stored in the printer cannot be accessed by unauthorized persons For more information visit the Lexmark se...

Page 111: ...duces semi liquid and volatile components into the printer Use grain short card stock when possible Tips on using envelopes Print samples on the envelopes being considered for use before buying large quantities Use envelopes designed specifically for laser printers Check with the manufacturer or vendor to ensure that the envelopes can withstand temperatures up to 230 C 446 F without sealing wrinkl...

Page 112: ...er and the cartridge with adhesive and could void the printer and toner cartridge warranties Do not use labels with exposed adhesive Do not print within 1 mm 0 04 inch of the edge of the label of the perforations or between die cuts of the label Make sure the adhesive backing does not reach to the edge of the sheet Zone coating of the adhesive should be at least 1 mm 0 04inch away from edges Adhes...

Page 113: ... paper smaller than 182 x 257 mm 7 2 x 10 1 inches we recommended to use 90 g m2 24 lb or heavier paper Note Two sided printing is supported only for 60 90 g m2 16 24 lb bond paper Curl Curl is the tendency for paper to curl at its edges Excessive curl can cause paper feeding problems Curl can occur after thepaperpassesthrough theprinter whereit is exposed to high temperatures Storing paperunwrapp...

Page 114: ...paper Use only forms and letterhead printed using an offset lithographic or engraved printing process Avoid papers with rough or heavily textured surfaces Use papers printed with heat resistant inks designed for use in xerographic copiers The ink must be able to withstand temperatures up to 230 C 446 F without melting or releasing hazardous emissions Use inks that are not affected by the resin in ...

Page 115: ...per consumption is another Lexmark is well equipped to help customers minimize printing and copying waste In addition the company encourages purchasing paper from suppliers who demonstrate their commitment to sustainable forestry practices Lexmark does not endorse specific suppliers although a converter s product list for special applications is maintained However the following paper choice guidel...

Page 116: ... help keep the paper clean dry and flat Supported paper sizes types and weights Supported paper sizes Note For an unlisted paper size select the closest larger listed size For information on card stock and labels see the Card Stock Label Guide Paper size Standard tray Optional 250 or 550 sheet tray Multipurpose feeder Duplex mode A4 210 x 297 mm 8 3 x 11 7 in A5 148 x 210 mm 5 8 x 8 3 in X A6 105 ...

Page 117: ...Envelope 229 x 356 mm 9 x 14 in X X X 1 This size setting formats the page for 216 x 356 mm 8 5 x 14 in unless the size is specified by the software application 2 Universalissupportedonlyinthestandardtrayifthepaper sizeisat least105x148mm 4 1x 5 8in Universalissupported only in the optional 250 or 550 sheet tray if the paper size is at least 148 x 210 mm 5 8 x 8 3 in Universal is only supported in...

Page 118: ...X Letterhead Preprinted Colored Paper Light Paper Heavy Paper2 Rough Cotton X 1 One sided paper labels designed for laser printers are supported for occasional use It is recommended to print 20 or fewer pages of paper labels per month Vinyl pharmacy and two sided labels are not supported 2 Bond and Heavy Paper are supported in duplex mode up to 90 g m2 24 lb paper weight Paper and specialty media ...

Page 119: ...etup Security Settings Help Miscellaneous Security Settings4 Confidential Print Disk Wiping4 Security Audit Log Set Date and Time General Settings Flash Drive Menu4 Print Settings Print All Guides Print Quality Media Guide Print Defects Guide Menu Map Information Guide Connection Guide Moving Guide Supplies Guide 1 This menu appears only in touch screen printer models 2 Depending on the printer se...

Page 120: ... factory default setting A4 is the international factory default setting If two trays contain paper of the same size and type and the trays have the same settings then the trays are automatically linked When one tray is empty the print job continues using the linked tray The A6 paper size is supported only in Tray 1 and the multipurpose feeder Tray x Type Plain Paper Transparency Recycled Labels B...

Page 121: ... Size to appear as a menu The multipurpose feeder does not automatically detect paper size Make sure to set the paper size value MP Feeder Type Plain Paper Card Stock Transparency Recycled Labels Bond Envelope Rough Envelope Letterhead Preprinted Colored Paper Light Paper Heavy Paper Rough Cotton Custom Type x Specify the type of paper loaded in the multipurpose feeder Notes Plain Paper is the fac...

Page 122: ...otes Plain Paper is the factory default setting From the Paper menu set Configure MP to Manual for Manual Paper Type to appear as a menu Manual Envelope Size 7 3 4 Envelope 9 Envelope 10 Envelope DL Envelope C5 Envelope B5 Envelope Other Envelope Specify the envelope size being manually loaded Note 10 Envelope is the US factory default setting DL Envelope is the international factory default setti...

Page 123: ...tions are allowed Off indicates that no size substitutions are allowed Setting a size substitution lets the print job continue without Change Paper appearing Paper Texture menu Use To Plain Texture Smooth Normal Rough Specify the relative texture of the plain paper loaded Note Normal is the factory default setting Card Stock Texture Smooth Normal Rough Specify the relative texture of the card stoc...

Page 124: ...d Texture Smooth Normal Rough Specify the relative texture of the preprinted paper loaded Note Normal is the factory default setting Colored Texture Smooth Normal Rough Specify the relative texture of the colored paper loaded Note Normal is the factory default setting Light Texture Smooth Normal Rough Specify the relative texture of the paper loaded Note Normal is the factory default setting Heavy...

Page 125: ...Specify the relative weight of the labels loaded Note Normal is the factory default setting Bond Weight Light Normal Heavy Specify the relative weight of the bond paper loaded Note Normal is the factory default setting Envelope Weight Light Normal Heavy Specify the relative weight of the envelope loaded Note Normal is the factory default setting Rough Envelope Weight Light Normal Heavy Specify the...

Page 126: ...ded printing for all print jobs that specify Recycled as the paper type Bond Loading Duplex Off Determine and set two sided printing for all print jobs that specify Bond as the paper type Letterhead Loading Duplex Off Determine and set two sided printing for all print jobs that specify Letterhead as the paper type Preprinted Loading Duplex Off Determine and set two sided printing for all print job...

Page 127: ...er Card Stock Transparency Rough Cotton Labels Envelope Associatea paper or specialtymediatypewitha factory defaultCustom Type x name or a user defined custom name created in the Embedded Web Server or MarkVisionTM Professional The user defined name appears instead of Custom Type x Notes Paper is the factory default setting for Custom Type x The custom media type must be supported in the selected ...

Page 128: ...nches is the US factory default setting You can increase the height in 0 01 inch increments 356 mm is the international factory default setting You can increase the height in 1 mm increments Feed Direction Short Edge Long Edge Specify the feed direction if the paper can be loaded in either direction Notes Short Edge is the factory default setting Long Edge appears only when the longest edge is sho...

Page 129: ...correctly and working properly This menu item appears only when a flash or disk option is installed Asset Report Print a report containing printer asset information such as serial number and model name Network Ports menu Active NIC menu Use To Active NIC Auto list of available network cards Notes Auto is the factory default setting This menu item appears only when an optional network card is insta...

Page 130: ...size allowed depends on the amount of memory in the printer the size of the other link buffers and whether Resource Save is set to On or Off To increase the maximum size range for the Network Buffer disable or reduce the size of the parallel serial and USB buffers Changing this setting from the printer control panel and then exiting the menus causes the printer to restart The menu selection is the...

Page 131: ...ork printer settings such as the TCP IP address Network Card menu To access the menu navigate to either of the following Network Ports Standard Network Standard Network Setup Network Card Network Ports Network x Network x Setup Network Card Use To View Card Status Connected Disconnected View the connection status of the network card View Card Speed View the speed of an active network card Network ...

Page 132: ...way Enable DHCP On Off Specify the DHCP address and parameter assignment Note On is the factory default setting Enable RARP On Off Specify the RARP address assignment setting Notes On is the factory default setting This menu item appears only in touch screen printer models Enable BOOTP On Off Specify the BOOTP address assignment setting Notes On is the factory default setting This menu item appear...

Page 133: ...te This menu is available only in network printers or printers connected to print servers Use To Enable IPv6 On Off Enable Internet Protocol Version Six IPv6 in the printer IPv6 uses bigger numbers to create IP addresses Note On is the factory default setting Auto Configuration On Off Specify whether or not the network adapter accepts the automatic IPv6 address configuration entries provided by a ...

Page 134: ...int with WPS uses Start Push Button Method or Start PIN Method Note Disable is the factory default setting Network Mode Infrastructure Ad hoc Specify the network mode Notes Ad hoc is the factory default setting This configures wireless connection directly between the printer and a computer Infrastructure lets the printer access a network using an access point Compatibility 802 11b g 802 11b g n Sp...

Page 135: ... The printer uses PostScript emulation if the PS SmartSwitch is set to On It uses the default printer language specified in the Setup menu if the PS SmartSwitch is set to Off PS SmartSwitch On Off Set the printer to automatically switch to PS emulation when a print job received through a USB port requires it regardless of the default printer language Notes On is the factory default setting When se...

Page 136: ...inter is busy processing data from another input port Changing this setting from the printer control panel and then exiting the menus causes the printer to restart The menu selection is then updated Mac Binary PS On Off Auto Set the printer to process Macintosh binary PostScript print jobs Notes Auto is the factory default setting On processes raw binary PostScript print jobs Off filters print job...

Page 137: ... printer control panel and then exiting the menus causes the printer to restart The menu selection is then updated Parallel Buffer Disabled Auto 3K to maximum size allowed Set the size of the parallel input buffer Notes Auto is the factory default setting Disabled turns off job buffering Any print jobs already buffered on the printer hard disk are printed before normal processing resumes The paral...

Page 138: ... if the parallel port data is sampled on the leading or trailing edge of a strobe Note On is the factory default setting Mac Binary PS On Off Auto Set the printer to process Macintosh binary PostScript print jobs Notes Auto is the factory default setting Off filters print jobs using the standard protocol On processes raw binary PostScript print jobs ENA Address yyy yyy yyy yyy Set the network addr...

Page 139: ...d is the factory default setting When the Negotiate setting is used the SMTP server determines if SSL will be used SMTP Server Authentication No authentication required Login Plain CRAM MD5 Digest MD5 NTLM Kerberos 5 Specify the type of user authentication required for printing privileges Note No authentication required is the factory default setting Device Initiated E mail None Use Device SMTP Cr...

Page 140: ...ory default setting Remote Login Timeout specifies how long a remote interface remains idle before automatically logging the user off Settings range from 1 120 minutes 10 minutes is the factory default setting Minimum PIN Length 1 16 Limit the digit length of the PIN Note 4 is the factory default setting These menus appear only in touch screen printer models Confidential Print menu Use To Max Inva...

Page 141: ... the printer stores print jobs for printing at a later time Note Off is the factory default setting Security Audit Log menu Use To Export Log Let an authorized user export the audit log Notes To export the audit log from the printer control panel connect a flash drive to the printer You can also download the audit log from the Embedded Web Server and then save it on your computer Delete Log Delete...

Page 142: ...macros and held jobs Note This menu appears only when a formatted non defective printer hard disk is installed Use To Wiping Mode Auto Specify the mode for disk wiping Automatic Method Single pass Multiple pass Mark all disk space used by a previous print job This method does not permit the file system to reuse this space until it has been cleared Notes Single pass is the factory default setting O...

Page 143: ...se the applicable daylight saving time DST start and end times associated with the printer Time Zone setting Note On is the factory default setting Enable NTP On Off Enable Network Time Protocol which synchronizes the clocks of devices on a network Notes On is the factory default setting The setting is turned off if you manually set the date and time Understanding the printer menus 143 ...

Page 144: ... the printer display Note Not all languages are available for all printers and you may need to install special hardware for those languages to appear Show Supply Estimates Show estimates Do not show estimates Display the estimates of the supplies on the printer control panel Embedded Web Server menu settings and the device statistics reports 1 This menu item appears only in touch screen printer mo...

Page 145: ...ct from the options Off is the factory default setting This setting supports the performance specifications for your printer On configures the printer to produce as little noise as possible This setting is best suited for printing text and line art For optimal printing of color rich documents set Quiet Mode to Off Selecting Photo from the printer driver may disable Quiet Mode and provide better pr...

Page 146: ...formation for the printer controlpanelkeyboard Theadditionaltabsenableaccesstoaccent marks and symbols from the printer control panel keyboard Paper Sizes US Metric Specify the unit of measurement for paper sizes Notes US is the factory default setting The initial setting is determined by your country or region selection in the initial setup wizard 1 This menu item appears only in touch screen pri...

Page 147: ...t side Date Time is the factory default setting for Right side Displayed Information continued 1 Black Toner Customize the displayed information for Black Toner Select from the following options When to display Do not display Display Message to Display Default Alternate Default text entry Alternate text entry Notes Do not display is the factory default setting for When to display Default is the fa...

Page 148: ...from the following options Display Do not display Notes Display is the factory default setting for Search Held Jobs Held Jobs USB Drive Forms and Favorites Eco Settings Showroom and Change Background Do not display is the factory default setting for Change Language Profiles and Solutions Bookmarks and Jobs by user Bookmarks appears inside Held Jobs only if Show Bookmarks is set to Yes and an activ...

Page 149: ...cify the location of the printer Note The location will be stored on the Embedded Web Server Timeouts Standby Mode1 Disabled 1 240 Specify the number of minutes of inactivity before the printer enters a lower power state Note 15 is the factory default setting Timeouts Sleep Mode Disabled 1 120 min Settheamountoftimetheprinterwaitsafterajobisprintedbefore it goes into a reduced power state Notes 30...

Page 150: ...imeout On Off Display a message that lets you reset the screen timeout timer instead of returning to the home screen Note Off is the factory default setting Timeouts Print Timeout Disabled 1 255 sec Set the amount of time in seconds the printer waits to receive an end of job message before canceling the remainder of the print job Notes 90 sec is the factory default setting When the timer expires a...

Page 151: ...ible jam locations Print Recovery Page Protect Off On Let the printer successfully print a page that may not have printed otherwise Notes Off is the factory default setting Off prints a partial page when there is not enough memory to print the whole page On sets the printer to process the whole page so that the entire page prints Hibernate Timeout on Connection Hibernate Do Not Hibernate Set the p...

Page 152: ...uration Name Custom Text x Select a custom home message that appears as an alternating display of the printer status Note Off is the factory default setting Export Configuration Package1 Export Export files from the flash drive 1 This menu item appears only in touch screen printer models 2 This menu item appears only in non touch screen printer models Flash Drive Flash Drive menu Note This menu ap...

Page 153: ... landscape Paper Saver Off 2 Up 3 Up 4 Up 6 Up 9 Up 12 Up 16 Up Specify that multiple page images be printed on one side of a paper Notes Off is the factory default setting The number selected is the number of page images that will print per side Paper Saver Ordering Horizontal Reverse Horizontal Reverse Vertical Vertical Specify the positioning of multiple page images Notes Horizontal is the fact...

Page 154: ...notes Separator Sheet Source Tray x Manual Feeder Specify the paper source for separator sheets Notes Tray 1 standard tray is the factory default setting From the Paper menu Configure MP must be set to Cassette in order for Manual Feeder to appear as a menu setting Blank Pages Do Not Print Print Specify whether blank pages are inserted in a print job Note Do Not Print is the factory default settin...

Page 155: ... remain in the flash memory or printer hard disk even when the printer is turned off This menu item appears only when a flash or disk option is installed Resource Save On Off Specify how the printer handles temporary downloads such as fonts and macros stored in the RAM when the printer receives a print job that requires more memory than is available Notes Off is the factory default setting Off set...

Page 156: ...t Print Print Specify whether to insert blank pages in a print job Note Do Not Print is the factory default setting Collate 1 1 1 2 2 2 1 2 3 1 2 3 Stack the pages of a print job in sequence when printing multiple copies Note 1 2 3 1 2 3 is the factory default setting Separator Sheets Off Between Copies Between Jobs Between Pages Specify whether to insert blank separator sheets Notes Off is the fa...

Page 157: ...ple page document Note Auto is the factory default setting The printer chooses between portrait and landscape Paper Saver Border None Solid Print a border when using Paper Saver Note None is the factory default setting Quality menu Use To Print Resolution 300 dpi 600 dpi 1200 dpi 1200 Image Q 2400 Image Q Specify the printed output resolution in dots per inch Note 600 dpi is the factory default se...

Page 158: ...Adjust the contrast of printed objects Note 0 is the factory default setting Job Accounting menu Note This menu item appears only when a formatted non defective printer hard disk is installed Make sure the printer hard disk is not read write or write protected Use To Job Accounting Log Off On Determine and set if the printer creates a log of the print jobs it receives Note Off is the factory defau...

Page 159: ...ter responds when disk usage reaches the maximum limit 100MB Note None is the factory default setting URL to Post Logs Determine and set where the printer posts job accounting logs E mail Address to Send Logs Specify the e mail address to which the device sends job accounting logs Log File Prefix Specify the prefix you want for the log file name Note The current host name defined in the TCP IP men...

Page 160: ...eturn to the main Utilities menu for touch screen printer models When selected in non touch screen printer models Do Not Delete sets the printer to return to the originating screen after the deletion Activate Hex Trace Assist in isolating the source of a print job problem Notes When activated all data sent to the printer is printed in hexadecimal and character representation and control codes are ...

Page 161: ... or password protected Job Buffer Size must not be set to 100 PCL Emul menu Use To Font Source Resident Download Flash All Specify the set of fonts used by the Font Name menu Notes Resident is the factory default setting Resident shows the factory default set of fonts downloaded in the RAM Download shows all the fonts downloaded in the RAM Flash shows all fonts resident in that option The optional...

Page 162: ...racters per inch cpi Pitch can be increased or decreased in 0 01 cpi increments For nonscalable monospaced fonts the pitch appears on the display but it cannot be changed PCL Emulation Settings Orientation Portrait Landscape Specify the orientation of text and graphics on the page Notes Portrait is the factory default setting Portrait prints text and graphics parallel to the short edge of the page...

Page 163: ...one 0 199 Configure the printer to work with printer software or programs that use different source assignments for trays and feeders Notes Off is the factory default setting None cannot be selected It is only displayed when it is selected by the PCL 5 interpreter It also ignores the Select Paper Feed command 0 199 allows a custom setting to be assigned Tray Renumber View Factory Defaults MPF Defa...

Page 164: ...rs Zapf Chancery NewSansMTCS NewSansMTCT New SansMTJA NewSansMTKO Set the default font for HTML documents Note The Times font is used in HTML documents that do not specify a font Use To Font Size 1 255 pt Set the default font size for HTML documents Notes 12 pt is the factory default setting Font size can be increased in 1 point increments Scale 1 400 Scale the default font for HTML documents Note...

Page 165: ...r Top Left Best Fit Anchor Center Fit Height Width Fit Height Fit Width Scale the image to fit the selected paper size Notes Best Fit is the factory default setting When Auto Fit is set to On Scaling is automatically set to Best Fit Orientation Portrait Landscape Reverse Portrait Reverse Landscape Set the image orientation Note Portrait is the factory default setting Help menu The Help menu consis...

Page 166: ...resolving print defects Menu Map Print a list of the printer control panel menus and settings Information Guide Print a guide in locating additional information Connection Guide Print information about connecting the printer locally USB or to a network Moving Guide Print instructions for safely moving the printer Supplies Guide Print part numbers for ordering supplies Understanding the printer men...

Page 167: ...sides of the paper by selecting 2 sided printing from the Print dialog or from the Lexmark Toolbar Place multiple pages on one sheet of paper You can print up to 16 consecutive pages of a multiple page document onto one side of a single sheet of paper by selecting a setting from the Multipage printing N Up section of the Print dialog screen Check your first draft for accuracy Before printing or ma...

Page 168: ...ities may not exist in your area The foam used in Lexmark packaging is recyclable where foam recycling facilities exist Facilities may not exist in your area When you return a cartridge to Lexmark you can reuse the box that the cartridge came in Lexmark will recycle the box Returning Lexmark cartridges for reuse or recycling Lexmark Cartridge Collection Program diverts millions of Lexmark cartridg...

Page 169: ... use household cleaners or detergents to prevent damage to the exterior of the printer 5 Make sure all areas of the printer are dry before sending a new print job Ordering supplies To order supplies in the U S contact Lexmark at 1 800 539 6275 for information about Lexmark authorized supplies dealers in your area In other countries or regions visit the Lexmark Web Site at www lexmark com or contac...

Page 170: ... sheet that came with the supply Lexmark Return Program imaging unit Part name Part number Imaging unit 24B6040 Ordering a maintenance kit Notes Using certain types of paper may require more frequent replacement of the maintenance kit The separator roller fuser pick roller assembly transfer roller and redrive assembly are all included in the maintenance kit and can be individually ordered and repl...

Page 171: ...iablelevelofaccuracybeforepurchasingorreplacing suppliesbasedontheestimate Untilanadequateprint historyisobtainedontheprinter theestimatedcartridgeyieldis based on approximately 5 coverage per page Storing supplies Choose a cool clean storage area for the printer supplies Store supplies right side up in their original packing until you are ready to use them Do not expose supplies to Direct sunligh...

Page 172: ...he toner 5 Insert the toner cartridge into the printer by aligning the side rails of the cartridge with the arrows on the side rails inside the printer Warning Potential Damage Do not expose the imaging unit to direct light for more than 10 minutes Extended exposure to light may cause print quality problems 6 Close the front door Maintaining the printer 172 ...

Page 173: ...ress the button on the right side of the printer and then open the front door 2 1 2 Pull the toner cartridge out using the handle 3 Lift the green handle and then pull the imaging unit out of the printer Maintaining the printer 173 ...

Page 174: ... than 10 minutes Extended exposure to light may cause print quality problems Warning Potential Damage Do not touch the photoconductor drum Doing so may affect the print quality of future print jobs 6 Insert the imaging unit into the printer by aligning the arrows on the side rails of the imaging unit with the arrows on the side rails inside the printer Maintaining the printer 174 ...

Page 175: ...e printer before moving it If an optional tray is installed then remove it from the printer To remove the optional tray slide the latch on the right side of the tray toward the front of the tray until it clicks into place Use the handholds located on both sides of the printer to lift it Make sure your fingers are not under the printer when you set it down Before setting up the printer make sure th...

Page 176: ...rface able to support the full footprint of the printer Any cart used to move the hardware options must have a surface able to support the dimensions of the hardware options Keep the printer in an upright position Avoid severe jarring movements Shipping the printer When shipping the printer use the original packaging or call the place of purchase for a relocation kit Maintaining the printer 176 ...

Page 177: ... jam Doing so could permanently damage the fuser Avoiding jams Load paper properly Make sure paper lies flat in the tray Correct loading of paper Incorrect loading of paper Do not remove a tray while the printer is printing Do not load a tray while the printer is printing Load it before printing or wait for a prompt to load it Do not load too much paper Make sure the stack height is below the maxi...

Page 178: ...oading it Do not use paper that has been cut or trimmed by hand Do not mix paper sizes weights or types in the same tray Make sure the paper size and type are set correctly on the Embedded Web Server or the computer Note Depending on your operating system access the Paper menu using Local Printer Settings Utility or Printer Settings Store paper according to manufacturer recommendations Understandi...

Page 179: ...door x page jam open rear door 20y xx Open the rear door and then remove the jammed paper 3 Tray 1 x page jam remove tray 1 to clear duplex 23y xx Pull tray 1 completely out then push the front duplex flap down and then remove the jammed paper Note You may need to open the rear door to clear some 23y xx paper jams 4 Tray x x page jam remove tray x 24y xx Pull the indicated tray out and then remove...

Page 180: ...hing it 1 Press the button on the right side of the printer and then open the front door 2 1 2 Pull out the toner cartridge using the handle 3 Lift the green handle and then pull out the imaging unit from the printer Warning Potential Damage Do not touch the shiny blue photoconductor drum under the imaging unit Doing so may affect the quality of future print jobs Clearing jams 180 ...

Page 181: ...e imaging unit to direct light for more than 10 minutes Extended exposure to light may cause print quality problems 5 Lift the green flap in front of the printer 6 Firmly grasp the jammed paper on each side and then gently pull it out Note Make sure all paper fragments are removed Clearing jams 181 ...

Page 182: ...e printer 8 Insert the toner cartridge by aligning the side rails of the cartridge with the arrows on thesiderailsinside the printer and then insert the cartridge into the printer 9 Close the front door 10 From the printer control panel touch to clear the message and continue printing For non touch screen printer models select Next Clear the jam press OK Clearing jams 182 ...

Page 183: ...r CAUTION HOT SURFACE The inside of the printer might be hot To reduce the risk of injury from a hot component allow the surface to cool before touching it 3 Firmly grasp the jammed paper on each side and then gently pull it out Note Make sure all paper fragments are removed Clearing jams 183 ...

Page 184: ...t Clear the jam press OK x page jam clear standard bin 20y xx 1 Firmly grasp the jammed paper on each side and then gently pull it out Note Make sure all paper fragments are removed 2 From the printer control panel touch to clear the message and continue printing For non touch screen printer models select Next Clear the jam press OK Clearing jams 184 ...

Page 185: ...k of injury from a hot component allow the surface to cool before touching it 1 Pull the tray completely out of the printer 2 Locate the blue lever and then pull it down to release the jam 3 Firmly grasp the jammed paper on each side and then gently pull it out Note Make sure all paper fragments are removed Clearing jams 185 ...

Page 186: ...lect Next Clear the jam press OK x page jam open tray x 24y xx 1 Pull the tray completely out of the printer Note The message on the printer display indicates the tray where the jammed paper is located 2 Firmly grasp the jammed paper on each side and then gently pull it out Note Make sure all paper fragments are removed Clearing jams 186 ...

Page 187: ...ar the jam press OK x page jam clear manual feeder 25y xx 1 From the multipurpose feeder firmly grasp the jammed paper on each side and then gently pull it out Note Make sure all paper fragments are removed 2 Flexthesheetsofpaperbackandforthtoloosenthem andthenfanthem Donotfoldorcreasethepaper Straighten the edges on a level surface Clearing jams 187 ...

Page 188: ...Note Make sure the paper guide lightly rests against the edge of the paper 4 From the printer control panel touch to clear the message and continue printing For non touch screen printer models select Next Clear the jam press OK Clearing jams 188 ...

Page 189: ... For non touch screen printer models press to confirm Cartridge nearly low 88 xy If necessary select Continue on the printer control panel to clear the message and continue printing For non touch screen printer models press to confirm Cartridge very low x estimated pages remain 88 xy You may need to replace the toner cartridge very soon For more information see the Replacing supplies section of th...

Page 190: ... load orientation Try one or more of the following Load the correct paper size and type in the tray verify the paper size and type settings are specified in the Paper menu on the printer control panel and then select Finished changing paper For non touch screen printer models press to confirm Cancel the print job Close front door Close the front door of the printer Complex page some data may not h...

Page 191: ...en insert a supported one Error reading USB hub Remove hub An unsupported USB hub has been inserted Remove the USB hub and then install a supported one Imaging unit low 84 xy You may need to order an imaging unit If necessary select Continue on the printer control panel to clear the message and continue printing For non touch screen printer models press to confirm Imaging unit nearly low 84 xy If ...

Page 192: ...ure 35 Install additional printer memory or select Continue on the printer control panel to disable Resource Save clear the message and continue printing For non touch screen printer models press to confirm Insufficient memory to collate job 37 Try one or more of the following From the printer control panel select Continue to print the part of the job already stored and begin collating the rest of...

Page 193: ...n Try one or more of the following Load the tray or feeder with the correct size and type of paper To use the tray that has the correct size or type of paper select Finished loading paper on the printer control panel For non touch screen printer models press to confirm Note If the printer finds a tray that has the correct size and type of paper then it feeds from that tray If the printer cannot fi...

Page 194: ...s loaded in the feeder when Continue or is selected then the printer manually overrides the request and then prints from an automatically selected tray Cancel the current job Load manual feeder with custom string paper orientation Try one or more of the following Load the feeder with the correct size and type of paper Depending on your printer model touch Continue or press to clear the message and...

Page 195: ...http support lexmark com or your service representative If necessary select Continue to clear the message and continue printing For non touch screen printer models press to confirm Maintenance kit very low x estimated pages remain 80 xy You may need to replace the maintenance kit very soon For more information contact customer support at http support lexmark com or your service representative If n...

Page 196: ... parts in your printer press and hold and the button on the printer control panel simultaneously for 15 seconds For non touch screen printer models press and on the printer control panel simultaneously for 15 seconds to clear the message and continue printing If you do not wish to accept these risks then remove the third party supply or part from your printer and then install a genuine Lexmark sup...

Page 197: ...e imaging unit Remove paper from standard output bin Remove the paper stack from the standard bin The printer automatically detects paper removal and resumes printing If removing the paper does not clear the message then select Continue on the printer control panel For non touch screen printer models press to confirm Replace cartridge 0 estimated pages remain 88 xy Replace the toner cartridge to c...

Page 198: ...oner cartridge and then install a supported one to clear the message and continue printing For more information see the instruction sheet that came with the supply or see the Replacing supplies section of the User s Guide Note If you do not have a replacement cartridge then see the Ordering supplies section of the User s Guide or visit www lexmark com Replace unsupported imaging unit 32 xy Remove ...

Page 199: ...urn it back on Update the network firmware in the printer or print server For more information contact customer support Standard parallel port disabled 56 From the printer control panel select Continue to clear the message For non touch screen printer models press to confirm Notes The printer discards any data received through the parallel port Make sure the Parallel Buffer menu is not set to Disa...

Page 200: ... error message remains then the flash memory may be defective and need to be replaced Unsupported option in slot x 55 1 Turn off the printer 2 Unplug the power cord from the electrical outlet 3 Remove the unsupported option card from the printer controller board and then replace it with a supported card 4 Connect the power cord to a properly grounded electrical outlet 5 Turn the printer back on We...

Page 201: ...ipment work Unplug the other electrical equipment and then turn on the printer If the printer does not work then reconnect the other electrical equipment Go to step 5 Step 5 Check if the cables connecting the printer and the computer are inserted in the correct ports Are the cables inserted in the correct ports Go to step 6 Makesuretomatchthe following The USB symbol on the cable with the USB symb...

Page 202: ...e printer Step 10 Check if you have selected the correct port settings in the printer driver Are the port settings correct Go to step 11 Use correct printer driver settings Step 11 Check the installed printer driver Is the correct printer driver installed Go to step 12 Install the correct printer driver Step 12 Turn off the printer then wait for about 10 seconds and then turn the printer back on I...

Page 203: ...al outlet and then turn on the printer Is the internal option properly installed in the controller board Go to step 3 Connect the internal option to the controller board Step 3 Print a menu settings page and then check to see if the internal option is listed in the Installed Features list Is the internal option listed in the menu settings page Go to step 4 Reinstall the internal option Step 4 a Ch...

Page 204: ...3 Step 3 Check if the tray is installed Print a menu settings page and then check if the tray is listed in the Installed Options list Is the tray listed in the menu settings page Go to step 4 Reinstall the tray For more information see the setup documentation that came with the tray Step 4 Check if the tray is available in the printer driver Note If necessary manually add the tray in the printer d...

Page 205: ...he Internal Solutions Port operate correctly The problem is solved Contact customer support USB parallel interface card does not operate correctly Action Yes No Step 1 Make sure the USB or parallel interface card is installed a Install the USB or parallel interface card For more information see Installing an Internal Solutions Port on page 16 b Print a menu settings page and then check if the USB ...

Page 206: ...olved Step 2 a Load paper from a fresh package Note Paper absorbs moisture due to high humidity Store paper in its original wrapper until you use it b Resend the print job Do paper jams still occur frequently Go to step 3 The problem is solved Step 3 a Review the tips on avoidingjams For more information see Avoiding jams on page 177 b Follow the recommendations and then resend the print job Do pa...

Page 207: ...roblem is solved Contact customer support Solving print problems Printing problems Multiple language PDF files do not print Action Yes No Step 1 a Check ifthe printoptions for thePDFoutputareset to embed all fonts b Generate a new PDF file and then resend the print job Do the files print The problem is solved Go to step 2 Step 2 a Open the document you want to print in Adobe Acrobat b Click File P...

Page 208: ...es attention the printer ignores the flash drive Does the printer require attention Clear the message Go to step 4 Step 4 Check if the flash drive is supported For more information regarding tested and approved USB flash memory devices see Supported flash drives and file types on page 92 Is the flash drive supported Go to step 5 Use a supported flash drive Step 5 Check if the USB slot is disabled ...

Page 209: ...ly connected to the computer and the printer Note For more information see the setup documentation that came with the printer b Resend the print job Do the jobs print The problem is solved Go to step 5 Step 5 a Turn off the printer then wait for about 10 seconds and then turn the printer back on b Resend the print job Do the jobs print The problem is solved Go to step 6 Step 6 a Remove and then re...

Page 210: ...ting error or invalid data Delete the print job and then send it again For PDF files generate a new PDF and then print it again If you are printing from the Internet then the printer may be reading multiple job titles as duplicates and deleting all jobs except the first one For Windows users a Open the Print Properties folder b FromthePrintandHolddialog selectthe Keepduplicatedocuments check box c...

Page 211: ...ep 3 Step 3 a Remove held jobs stored in the printer memory b Resend the print job Did the job print The problem is solved Go to step 4 Step 4 a Disable the Page Protect feature From the printer control panel navigate to Settings General Settings Print Recovery Page Protect Off b Resend the print job Did the job print The problem is solved Go to step 5 Step 5 Install additional printer memory and ...

Page 212: ...int from the correct tray or on the correct paper The problem is solved Contact customer support Incorrect characters print Action Yes No Step 1 Make sure the printer is not in Hex Trace mode Note If Ready Hex appears on the printer display then turn off the printer and then turn it back on to deactivate Hex Trace mode Is the printer in Hex Trace mode Deactivate Hex Trace mode Go to step 2 Step 2 ...

Page 213: ... Collate to 1 1 1 2 2 2 in the software overrides the setting in the Finishing menu b Resend the print job Did the job print and collate correctly The problem is solved Go to step 3 Step 3 Reduce the complexity of the print job by eliminating the number and size of fonts the number and complexity of images and the number of pages in the job Did the job print and collate correctly The problem is so...

Page 214: ...r 1 From the printer control panel navigate to Menus Reports Print Fonts 2 Select PCL Fonts or PostScript Fonts b Resend the print job Are you using fonts that are supported by the printer Go to step 2 Select a font that is supported by the printer Step 2 Check if the fonts installed on the computer are supported by the printer Are the fonts installed on the computer supported by the printer The p...

Page 215: ...o match the paper size specified in the tray settings Step 3 a Depending on your operating system specify the paper size from Printing Preferences or from the Print dialog b Resend the print job Is the page or image clipped Go to step 4 The problem is solved Step 4 a Reinstall the imaging unit 1 Remove the toner cartridge 2 Remove the imaging unit Warning Potential Damage Do not expose the imaging...

Page 216: ...ings Step 3 a Depending on your operating system specify the paper type and weight from Printing Preferences or from the Print dialog b Resend the print job Do shadow images still appear on prints Go to step 4 The problem is solved Step 4 Replace the imaging unit and then resend the print job Do shadow images still appear on prints Contact customer support The problem is solved Gray background on ...

Page 217: ...nd disappear from the prints The problem is solved Contact customer support Incorrect margins on prints ABCD ABCD ABCD Action Yes No Step 1 a Move the width and length guides in the tray to the correct positions for the paper size loaded b Resend the print job Are the margins correct The problem is solved Go to step 2 Step 2 From the printer control panel set the paper size in the Paper menu to ma...

Page 218: ...per type and weight match the type and weight of the paper in the tray Go to step 3 Specify the paper type and weight from the tray settings to match the paper loaded in the tray Step 3 a Depending on your operating system specify the paper type and weight from Printing Preferences or from the Print dialog b Resend the print job Is the paper still curled Go to step 4 The problem is solved Step 4 a...

Page 219: ...er type and weight from Printing Preferences or from the Print dialog b Resend the print job Do print irregularities still appear Go to step 4 The problem is solved Step 4 Check if the paper loaded in the tray has texture or rough finishes Are you printing on textured or rough paper From the printer control panel set the paper texture in the Paper menu to match the paper loaded in the tray Go to s...

Page 220: ...ance and then contact customer support at http support le xmark com or your service representative Step 2 Replace the imaging unit and then resend the print job Do the repeating defects still appear Contact customer support at http support lexma rk com or your service representative The problem is solved Print is too dark Action Yes No Step 1 a From the Quality menu on the printer control panel re...

Page 221: ...ht from Printing Preferences or from the Print dialog b Resend the print job Is the print still too dark Go to step 4 The problem is solved Step 4 Check if the paper loaded in the tray has texture or rough finishes Are you printing on textured or rough paper From the printer control panel change the texture settings in the Paper Texture menu to match the paper you are printing on Go to step 5 Step...

Page 222: ...tray Step 3 a Depending on your operating system specify the paper type texture and weight from Printing Preferences or from the Print dialog b Resend the print job Is the print still too light Go to step 4 The problem is solved Step 4 Make sure that the paper has no texture or rough finishes Are you printing on textured or rough paper From the printer control panel change the texture settings in ...

Page 223: ... unit and then resend the print job Is the print still too light Contact customer support The problem is solved Printer is printing blank pages Action Yes No Step 1 a Check if there is packing material left on the imaging unit 1 Remove the toner cartridge and then the imaging unit 2 Checkifthepackingmaterialisproperlyremovedfromtheimaging unit Warning Potential Damage Do not expose the imaging uni...

Page 224: ...ages Go to step 3 The problem is solved Step 3 Replace the imaging unit and then resend the print job Is the printer still printing blank pages Contact customer support The problem is solved Skewed print ABCDE ABCDE ABCDE Action Yes No Step 1 a Move the width and length guides in the tray to the correct positions for the size of the paper loaded b Resend the print job Is the print still skewed Go ...

Page 225: ...p 2 The problem is solved Step 2 Replace the imaging unit and then resend the print job Is the printer printing solid black pages Contact customer support The problem is solved Transparency print quality is poor Action Yes No Step 1 From the printer control panel set the paper type in the Paper menu to match the paper loaded in the tray Is the paper type for the tray set to Transparency Go to step...

Page 226: ... from a fresh package Note Paper absorbs moisture due to high humidity Store paper in its original wrapper until you use it b Resend the print job Do streaked horizontal lines appear on prints Go to step 4 The problem is solved Step 4 a Reinstall the imaging unit 1 Remove the toner cartridge and then the imaging unit Warning Potential Damage Do not expose the imaging unit to direct light for more ...

Page 227: ...the tray settings to match the paper loaded in the tray Change the paper loaded in the tray to match the paper texture type and weight specified in the tray settings Step 3 a Load paper from a fresh package Note Paper absorbs moisture due to high humidity Store paper in its original wrapper until you use it b Resend the print job Do streaked vertical lines appear on prints Go to step 4 The problem...

Page 228: ...mmended type of paper b Resend the print job Do horizontal voids appear on prints Go to step 3 The problem is solved Step 3 a Redistribute the toner in the imaging unit 1 Remove the toner cartridge and then the imaging unit 2 Firmly shake the imaging unit Warning Potential Damage Do not expose the imaging unit to direct light for more than 10 minutes Extended exposure to light may cause print qual...

Page 229: ...nded type of paper a Load the indicated tray or feeder with a recommended type of paper b Resend the print job Do vertical voids appear on prints Go to step 4 The problem is solved Step 4 a Redistribute the toner in the imaging unit 1 Remove the toner cartridge and then the imaging unit 2 Firmly shake the imaging unit Warning Potential Damage Do not expose the imaging unit to direct light for more...

Page 230: ... Yes No Step 1 Reinstall the imaging unit a Remove and then install the imaging unit b Resend the print job Does fog or shading appear on prints Go to step 2 The problem is solved Step 2 Replace the imaging unit and then resend the print job Does fog or shading appear on prints Contact customer support at http support lexmar k com or your service representative The problem is solved Toner rubs off...

Page 231: ...s to match the paper loaded in the tray Step 2 Check if you are printing on paper with texture or rough finishes Are you printing on textured or rough paper From the Paper menu on the printer control panel set the paper texture Contact customer support Uneven print density Action Yes No Replace the imaging unit and then resend the print job Is the print density uneven Contact customer support The ...

Page 232: ...ection Note An IP address appears as four sets of numbers separated by periods such as 123 123 123 123 b Click Settings Apps Apps Management System tab Log c From the Filter menu select an application status d From the Application menu select an application and then click Submit Does an error message appear in the log Go to step 2 Contact customer support Step 2 Resolve the error Is the applicatio...

Page 233: ...us is Connected Note If the status is Not Connected then the connection may be intermittent or the network cable may be defective Contact your system support person for a solution and then print another network setup page c Open a Web browser and then type the printer IP address d Press Enter Does the Embedded Web Server open The problem is solved Go to step 4 Step 4 Check if the cable connections...

Page 234: ...rary of manuals support documentation drivers and other downloads to help you solve common problems E mail You can send an e mail to the Lexmark team describing your problem A service representative will respond and provide you with information to solve your problem Live chat You can chat directly with a service representative They can work with you to solve your printer problem or provide assista...

Page 235: ...y reference to a product program or service is not intended to state or imply that only that product program or service may be used Any functionally equivalent product program or service that does not infringe any existing intellectual property right may be used instead Evaluation and verification of operation in conjunction with other products programs or services except those expressly designate...

Page 236: ...notype Corporation plc Antique Olive Monsieur Marcel OLIVE Apple Chancery Apple Computer Inc Arial The Monotype Corporation plc CG Times Based on Times New Roman under license from The Monotype Corporation plc is a product of Agfa Corporation Chicago Apple Computer Inc Clarendon Linotype Hell AG and or its subsidiaries Eurostile Nebiolo Geneva Apple Computer Inc GillSans The Monotype Corporation p...

Page 237: ... the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment and receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connected Consult your point of purchase or service representative for additional suggestions The manufacturer is not responsible for radio or television interference caused by us...

Page 238: ...rk com for your local sales office phone number Product disposal Do not dispose of the printer or supplies in the same manner as normal household waste Consult your local authorities for disposal and recycling options Taiwan waste dry cell batteries recycle logo notice According to Article 15 of the Waste Disposal Act in the announcement of Taiwan EPA the producing or the importing manufactureris ...

Page 239: ...y EPA ENERGY STAR requirements as configured when shipped by Lexmark Temperature information Ambient temperature 16 to 32 C 60 to 90 F Shipping and storage temperature 20 to 40 C 4 to 104 F Laser notice The printer is certified in the U S to conform to the requirements of DHHS 21 CFR Chapter I Subchapter J for Class I 1 laser products and elsewhere is certified as a Class I laser product conformin...

Page 240: ...rószerkezet felbontásakor Kerülje a lézersugárnak való kitettséget PERICOLO Emissione di radiazioni laser invisibili durante la rimozione delle cartucce e del blocco Evitare l esposizione al raggio laser FARE Usynlig laserstråling når kassettene tas ut og sperren er satt ut av spill Unngå eksponering for laserstrålen NIEBEZPIECZEŃSTWO niewidzialne promieniowanie laserowe podczas usuwania kaset i b...

Page 241: ...nd devices are powered down safely The Hibernate mode can be entered in any of the following methods Using the Hibernate Timeout Using the Schedule Power modes Using the Sleep Hibernate button Factory default Hibernate Timeout for this product in all countries or regions except for EU countries and Switzerland Disabled Factory default value for this product in EU countries or regions and Switzerla...

Page 242: ...network cards or proximity card readers Exposure to radio frequency radiation Theradiatedoutput powerofthisdeviceisfarbelowtheradiofrequencyexposurelimitsoftheFCCandotherregulatory agencies A minimum separation of 20 cm 8 inches must be maintained between the antenna and any persons for this device to satisfy the RF exposure requirements of the FCC and other regulatory agencies Industry Canada Can...

Page 243: ...cifications techniques d Industry Canada Notice to users in the European Union This product is in conformity with the protection requirements of EC Council directives 2004 108 EC 2006 95 EC 1999 5 EC and 2009 125 EC on the approximation and harmonization of the laws of the Member States relating to electromagnetic compatibility safety of electrical equipment designed for use within certain voltage...

Page 244: ... essential requirements and other relevant provisions of Directive 1999 5 EC Español Por medio de la presente Lexmark International Inc declara que este producto cumple con los requisitos esenciales y cualesquiera otras disposiciones aplicables o exigibles de la Directiva 1999 5 CE Eesti Käesolevaga kinnitab Lexmark International Inc et seade see toode vastab direktiivi 1999 5 EÜ põhinõuetele ja n...

Page 245: ...rav och övriga relevanta bestämmelser som framgår av direktiv 1999 5 EG STATEMENT OF LIMITED WARRANTY FOR LEXMARK LASER PRINTERS LEXMARK LED PRINTERS AND LEXMARK MULTIFUNCTION LASER PRINTERS Lexmark International Inc Lexington KY This limited warranty applies to the United States and Canada For customers outside the U S refer to the country specific warranty information that came with your product...

Page 246: ...r settings and cause counterfeit and or unauthorized products supplies parts materials such as toners and inks software or interfaces to stop working Authorized use of genuine Lexmark products will not be impacted Beforeyoupresentthisproductforwarrantyservice removeallprintcartridges programs data andremovablestorage media unless directed otherwise by Lexmark For further explanation of your warran...

Page 247: ...ntial damages so the limitations or exclusions contained above may not apply to you This limited warranty gives you specific legal rights You may also have other rights that vary from state to state Patent acknowledgment The use of this product or service is subject to the reasonable non discriminatory terms in the Intellectual Property Rights IPR Disclosure of Certicom Corp at the IETF for Ellipt...

Page 248: ...e IETF for Suite B Cryptographic Suites for IPSec implemented in the product or service The use of this product or service is subject to the reasonable non discriminatory terms in the Intellectual Property Rights IPR Disclosure of Certicom Corp at the IETF for Algorithms for Internet Key Exchange version 1 IKEv1 implemented in the product or service Notices 248 ...

Page 249: ...e load orientation 189 Change paper source to paper size load orientation 190 Change paper source to paper type paper size load orientation 190 checking an unresponsive printer 201 checking status of parts and supplies 58 101 checking the status of parts and supplies 58 101 checking the virtual display using the Embedded Web Server 55 98 cleaning exterior of the printer 169 cleaning the printer 16...

Page 250: ...problem accessing 232 Embedded Web Server Administrator s Guide where to find 65 98 110 emission notices 237 238 241 242 243 encrypting the printer hard disk 109 envelopes loading multipurpose feeder 45 84 tips on using 111 environmental settings conserving supplies 167 display brightness adjusting 105 Eco Mode 59 102 Hibernate mode 61 104 Hibernate Timeout 61 104 printer display brightness adjust...

Page 251: ...icient memory some held jobs will not be restored 37 193 internal options 12 Internal Solutions Port changing port settings 97 installing 16 troubleshooting 205 IP address of computer finding 74 IP address printer finding 75 IPv6 menu 133 J jams accessing 178 avoiding 177 understanding messages 178 jams clearing in duplex area 185 in front door 180 in manual feeder 187 in rear door 183 in standard...

Page 252: ...options 250 sheet tray installing 26 550 sheet tray installing 26 firmware cards 12 Internal Solutions Port installing 16 memory card 14 memory cards 12 printer hard disk installing 22 printer hard disk removing 25 updating in printer driver 28 ordering imaging unit 170 maintenance kit 170 ordering supplies toner cartridge 170 P paper characteristics 113 letterhead 114 loading multipurpose feeder ...

Page 253: ...ing brightness 62 factory defaults restoring 63 106 indicator light 37 67 Sleep button light 37 67 using 36 printer control panel PIN creating 57 100 printer control panel virtual display using the Embedded Web Server 55 98 Printer had to restart Last job may be incomplete 196 printer hard disk disposing of 107 encrypting 109 installing 22 removing 25 wiping 108 printer hard disk encryption 109 pr...

Page 254: ...oo many flash options installed 58 199 Too many trays attached 58 200 Unformatted flash detected 53 200 Unsupported option in slot x 55 200 Unsupported USB hub please remove 191 printer options troubleshooting internal option is not detected 203 Internal Solutions Port 205 tray problems 204 USB parallel interface card 205 printer problems solving basic 201 printer security information on 65 110 pr...

Page 255: ...llel port disabled 56 199 standard tray loading 41 79 Standard USB menu 135 Standard USB port disabled 56 199 statement of volatility 64 107 status of parts checking 101 status of parts and supplies checking 58 status of supplies checking 101 storing paper 116 supplies 171 storing print jobs 52 92 streaked horizontal lines appear on prints 226 streaked vertical lines appear on prints 227 streaks a...

Page 256: ...en print density 231 white streaks on a page 229 troubleshooting printer options internal option is not detected 203 Internal Solutions Port 205 tray problems 204 USB parallel interface card 205 U understanding the home screen 68 understanding the home screen buttons and icons 67 uneven print density 231 Unformatted flash detected 53 200 Universal paper size settings configuring 40 78 Universal Se...

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