M
OVE
YOUR
ACCESS
POINT
AWAY
FROM
OTHER
ELECTRONIC
DEVICES
There may be temporary interference from electronic devices such as microwave ovens or other appliances, cordless
phones, baby monitors, and security system cameras. Make sure your access point is not positioned too closely to
these devices.
M
OVE
THE
COMPUTER
AND
/
OR
PRINTER
CLOSER
TO
THE
ACCESS
POINT
The range of your wireless network depends on many factors, including the abilities of your access point and network
adapters. If you are having trouble printing, then try placing the computer and printer no more than 100 feet apart.
C
HECK
THE
WIRELESS
SIGNAL
QUALITY
Print a network setup page and check the signal quality. If the signal quality is listed as good or excellent, then another
factor is causing the problem.
C
HECK
YOUR
ADVANCED
SECURITY
SETTINGS
•
If you are using MAC (Media Access Control) address filtering to limit access to your wireless network, then you
must add the printer MAC address to the list of addresses allowed to connect to the access point.
•
If you set the access point to issue a limited number of IP addresses, then you must change this so that the printer
can be added.
Note:
If you do not know how to make these changes, then see the documentation that came with the access
point, or contact the person who set up your wireless network.
M
AKE
SURE
YOUR
COMPUTER
IS
CONNECTED
TO
YOUR
ACCESS
POINT
•
See if you have access to the Internet by opening your Web browser and accessing any site.
•
If there are other computers or resources on your wireless network, then check to see if you can access them
from your computer.
M
AKE
SURE
THAT
YOUR
COMPUTER
AND
PRINTER
ARE
CONNECTED
TO
THE
SAME
WIRELESS
NETWORK
If the printer is not on the same wireless network as the computer, then you will not be able to print wirelessly. The
SSID of the printer must match the SSID of the computer, if the computer is already connected to the wireless network.
For Windows users
1
Obtain the SSID of the network that the computer is connected to.
a
Type the IP address of your access point into the address field of your Web browser.
If you do not know the IP address of the access point:
1
Click
, or click
Start
and then click
Run
.
2
In the Start Search or Run box, type
cmd
.
3
Press
Enter
or click
OK
.
4
Type
ipconfig
, and then press
Enter
. Check the Wireless Network Connection section:
•
The “Default Gateway” entry is typically the access point .
•
The IP address appears as four sets of numbers separated by periods, such as 192.168.2.134.
b
Type the user name and password of the access point when prompted.
c
Click
OK
.
Troubleshooting
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