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Lexmark CX725R Integration Manual Download Page 34

RFID media jams frequently

Try one or more of the following:

Make sure that the RFID media is loaded correctly

For more information, see 

“Loading media trays” on page 20

.

Make sure that the RFID option is installed correctly

For more information, see 

“Installing the RFID option” on page 9

.

Restart the printer

Turn off the printer, wait for about 10 seconds, and then turn on the printer.

Troubleshooting

34

Summary of Contents for CX725R

Page 1: ...CS725R or CX725R RFID Laser Solution Integration Guide February 2019 www lexmark com ...

Page 2: ...the solution using the Embedded Web Server 15 Configuring the solution using the control panel 15 Understanding the RFID settings 15 Sample RFID settings and their behaviors 16 Designing RFID media 17 RFID media design considerations 17 RFID media compatibility 18 Loading RFID media 20 Setting the size and type of the RFID media 20 Loading media trays 20 Verifying RFID printer setup 22 Encoding RFI...

Page 3: ...ponsive 29 Printer shows error 44 01 or RFID media error 29 Printer shows error 44 xx or tag command error 30 Printer shows error 58 or input configuration error 31 Printer shows error 985 xx 32 Printer display is blank or shows only garbage text 33 Cannot print labels or encode RFID tags 33 RFID media jam 33 RFID media jams frequently 34 Notices 35 Index 37 Contents 3 ...

Page 4: ... RFID media error Troubleshooting the printer when it shows error 44 xx or tag command error Troubleshooting the printer when it shows error 58 or input configuration error Troubleshooting the printer when it shows error 985 xx Updated instructions on encoding RFID tags using PCL data stream April 2018 Updated the overview Added information on printer configuration Updated information on understandi...

Page 5: ...ltra high frequency UHF RFID tags Programs tags from 16 to 496 bits of EPC memory in 16 bit increments and from 2 to 64 bytes of user memory The solution includes either a Lexmark CS725 printer or CX725 MFP with an RFID enabled firmware RFID option and media tray The RFID option is installed below the standard 550 sheet tray and above the media tray 1 Media path 2 UHF radio and antenna 3 RFID media...

Page 6: ...This document provides information on how to configure use and troubleshoot the solution Overview 6 ...

Page 7: ...printer You have one of the following applications or driver Lexmark Forms Composer Note To obtain the application contact your Lexmark representative Lexmark RFID Tag Command Generator Special release version of the Lexmark Universal Print Driver PCL 5 emulation Note If you encode the RFID tag using PCL data stream then download both the RFID Tag Command Generator and the special release version ...

Page 8: ...or XC4150 into an RFID printer on page 13 Media tray 550 sheet tray RFID option package that contains the following RFID option Lexmark Forms and Bar Code Card Flash drive with the RFID enabled firmware RFID printer configuration 1 Lexmark CS725R printer or CX725R MFP 2 Standard 550 sheet tray 3 RFID option 4 Media trays Notes Lexmark CS725R printer supports up to three media trays Lexmark CX725R MF...

Page 9: ...urn off the printer 2 Unplug the power cord from the electrical outlet and then from the printer 3 Unpack the RFID option and then remove all packing material 4 Align the RFID option above the media tray and then lower the RFID option until it clicks into place 5 Lift the printer using the side and rear handles CAUTION POTENTIAL INJURY If the printer weight is greater than 20 kg 44 lb then it may ...

Page 10: ...printer malfunction do not touch the flash drive or the control panel while the printer is updating a Insert the flash drive into the front USB port of the printer b Touch USB Drive and then select the RFID enabled firmware file c Follow the instructions on the display Note After installation the printer restarts automatically 10 Connect the RFID option cable to the rear USB port of the printer 11 Tur...

Page 11: ...If the print driver does not automatically identify the RFID option then update the registry key as shown in one of the following Registry location HKEY_LOCAL_MACHINE SOFTWARE LEXMARK DRIVERS RFIDENABLED RFIDENABLED DWORD 00000001 Registry location HKEY_LOCAL_MACHINE SYSTEM CurrentControlSet Control Print Printers Lexmark Universal PCL 5 PrinterDriverData RFIDENABLED DWORD 00000001 Installing the ...

Page 12: ...e of the card 5 Push the Forms and Bar Code Card firmly into place Note The entire length of the connector on the card must fit tightly to its slot in the controller board Warning Potential Damage Improper installation of the card may cause damage to the card and the controller board Installing the RFID Solution 12 ...

Page 13: ...rsion of the Lexmark Universal Print Driver PCL 5 emulation For more information see Installing the print driver on page 10 1 From a computer open Control Panel 2 Click Devices and Printers 3 Right click the printer and then click Printer properties 4 In the Printer Properties dialog box click Configuration 5 From the Configuration Options section click Set Printer Model 6 From the Set Printer Model...

Page 14: ...7 Click OK Apply 8 Install the RFID option to the printer For more information see Installing the RFID option on page 9 Installing the RFID Solution 14 ...

Page 15: ...pply the changes Understanding the RFID settings Retry Count The number of times the printer reprints the page on another media when it detects that the preceding page has an unreadable RFID tag The default value is 0 Stop On Error The job is stopped when the printer detects an unreadable RFID tag and then an error 44 01 appears on the printer display The default value is YES Note For more informa...

Page 16: ...ng Continue reprints the bad tag page The reprinted page may not follow the bad tag page immediately Selecting Cancel terminates the job Stop on Error YES Retry 1 or more Mark on Error NO Prints a bad tag page without Reprints the bag tag page Prints the remaining jobs when a retry is successful Note The reprinted page may not follow the bad tag page immediately If a retry is unsuccessful then the...

Page 17: ...make sure that The RFID media contains only one RFID tag for every page The RFID tag placement meets the following specifications RFID tag margin minimum 12 5 mm 0 5 in RFID tag thickness recommended 0 35 mm 0 01 in Horizontal offset 6 mm 0 25 in Rotation 5 Orientation Vertical Horizontal preferred Notes Do not place the RFID tag where bar codes and images are printed Designing RFID media 17 ...

Page 18: ...upport EPC Gen2 ISO 18000 6C standard The option can program tags from 16 to 496 bits of EPC memory in 16 bit increments The following are examples of compatible tags Alien Technology ALN 9630 Squiglette Avery Dennison AD 227 SMARTRAC DogBone SMARTRAC Frog eAgile GullWing RFID tags based on Impinj Monza 4 5 6 Alien Higgs or other chipsets compatible with the EPC Gen2 standard We recommend selectin...

Page 19: ...5 x 11 in Oficio 215 9 x 340 mm 8 5 x 13 4 in Statement 139 7 x 215 9 mm 5 5 x 8 5 in Universal 105 x 148 mm to 215 9 x 355 6 mm 4 13 x 5 83 in to 8 5 x 14 in Supported RFID media Card stock Envelope Plain paper Polyester Vinyl Designing RFID media 19 ...

Page 20: ... until needed 1 Remove the tray Note To avoid jams do not remove trays while the printer is busy 2 Adjust the guides to match the size of the RFID media that you are loading Note Use the indicators on the bottom of the tray to position the guides 3 Load the media stack with the printable side faceup The capacity of the media tray is up to 200 sheets To maximize the capacity make sure that The medi...

Page 21: ... cause uneven stacking To avoid paper jams make sure that no portion of the stack height exceeds the mark as shown in the following graphic 4 Insert the tray 5 If necessary set the media size and type to match the RFID media loaded in the tray Loading RFID media 21 ...

Page 22: ...and Bar Code Card is installed correctly For more information see Installing the Forms and Bar Code Card on page 11 If you encode RFID tags using PCL data stream then make sure that you have installed the special release version of the Lexmark Universal Print Diver PCL 5 emulation For more information see Installing the print driver on page 10 You have tested the compatibility of the RFID media wi...

Page 23: ... RFID data Memory bank Tag location Read or write capability for the programming module Source tray Output file name Media type and size To download the utility and the RFID T ag Command Generator User s Guide go to http support lexmark com Encoding RFID tags using PDF documents The built in PDF interpreter in Lexmark printers processes and prints PDF documents without a print driver The RFID print...

Page 24: ...ase version of the Lexmark Universal Print Driver PCL 5 emulation For more information see Installing the print driver on page 10 The printer is connected to your computer using the special release version of the print driver The Segoe Print font is installed in your computer You have downloaded the RFID Tag Command Generator To download the utility go to http support lexmark com Data search and r...

Page 25: ...d or interpreted as a tag command The print driver converts all the characters in Segoe Print font into a tag command payload without considering the length The payload buffer size limit is 16KB Encoding RFID tags using Forms Composer The Forms and Bar Code Card lets you store electronic forms in the printer and then merge them with the variable data from the host computer Programming RFID Tags Th...

Page 26: ... Edit RFID Expression dialog box c Type the static parameter value and then click Insert Variable d Select a variable name and then set the value e If necessary select Trim Lines Left or Trim Lines Right f In the Insert Variable dialog box click OK g In the Edit RFID Expression dialog box click OK 5 Click OK Encoding RFID tags and printing forms 26 ...

Page 27: ...is invalid 44 16 The tag command format is not supported 44 17 The RFID option detects illegal characters in the tag command 44 18 The operation code is invalid 44 19 The operation code is not supported 44 20 The protocol is invalid 44 21 The protocol is not supported 44 22 The RFID option detects an invalid operation 44 23 The RFID tag length included in the tag command does not match the actual ...

Page 28: ... maximum supported trays Notes Lexmark CS725R printer supports up to three media trays Lexmark CX725R MFP supports up to two media trays RFID option errors and their descriptions Error code Description 985 01 The printer performs a routine RFID check 985 02 The RFID option cannot connect to the serial port 985 03 The printer cannot connect to the RFID option 985 04 The communication between the pr...

Page 29: ...tions are installed correctly Make sure that the print driver settings are configured correctly Restart the printer Turn off the printer wait for about 10 seconds and then turn on the printer Printer shows error 44 01 or RFID media error Error 44 01 indicates that the printer failed to encode an RFID tag Note The Lexmark CS725R printer or CX725R MFP runs on a special release version of the Universa...

Page 30: ...that the Retry Count setting is greater than zero From the Embedded Web Server click Settings RFID Retry Count Contact your Lexmark representative Printer shows error 44 xx or tag command error The error indicates a problem with the incoming print job Each 44 xx error points to specific issue with the RFID tag command in the print job For more information on tag command errors and their description...

Page 31: ...r of trays installed below the RFID option is correct Lexmark CS725R printer supports up to three media trays Lexmark CX725R MFP supports up to two media trays Replace either the media tray or the RFID option 1 Check the cause of the error Do the following a Remove the media trays from the printer b Without unplugging the RFID option USB cable from the printer remove the RFID option c Install the ...

Page 32: ... sure that the RFID option is installed correctly For more information see Installing the RFID option on page 9 Make sure that the RFID option is connected to the USB port If the USB cable is not connected then do the following 1 Turn off the printer 2 Connect the USB cable from the RFID option to the printer 3 Turn on the printer Contact your Lexmark representative Troubleshooting 32 ...

Page 33: ...or light on the control panel is green then it is ready to print Make sure that the tray is loaded with RFID media For more information see Loading media trays on page 20 Make sure that the correct print driver is installed Make sure that a recommended USB or Ethernet cable is used For more information see the printer User s Guide or go to www lexmark com Make sure that the cable connections of th...

Page 34: ...ed correctly For more information see Loading media trays on page 20 Make sure that the RFID option is installed correctly For more information see Installing the RFID option on page 9 Restart the printer Turn off the printer wait for about 10 seconds and then turn on the printer Troubleshooting 34 ...

Page 35: ...ervices except those expressly designated by the manufacturer are the user s responsibility For Lexmark technical support go to http support lexmark com For information on Lexmark s privacy policy governing the use of this product go to www lexmark com privacy For information on supplies and downloads go to www lexmark com 2017 Lexmark International Inc All rights reserved GOVERNMENT END USERS The...

Page 36: ... used in various application programs and that the printer emulates the functions corresponding to the commands PostScript is a registered trademark of Adobe Systems Incorporated in the United States and or other countries All other trademarks are the property of their respective owners Notices 36 ...

Page 37: ... printer 13 Lexmark XC4150 converting into an RFID printer 13 loading media trays 20 M media tray error 31 media trays loading 20 O overview 5 P paper sizes supported 18 paper types supported 18 print driver installing 10 validating 11 printer display is blank 33 printer display shows garbage text 33 printer is not working 29 printer is unresponsive 29 printer shows a tag command error 30 printer ...

Page 38: ...nfiguration error 31 media tray error 31 printer display is blank 33 printer display shows garbage text 33 printer is not working 29 printer is unresponsive 29 RFID media error 29 RFID media frequently jams 34 RFID media jam 33 tag command error 30 U understanding the RFID settings 15 utility RFID Tag Command Generator 23 V validating the print driver 11 verifying RFID printer setup 22 Index 38 ...

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