Action
Yes
No
Step 2
Resolve the error.
Is the application working now?
The problem is
solved.
Contact
Solving print problems
Printing problems
Incorrect characters print
Action
Yes
No
Step 1
Make sure the printer is not in Hex Trace mode.
Note:
If
Ready Hex
appears on the printer display, then turn off
the printer, and then turn it back on to deactivate Hex Trace
mode.
Is the printer in Hex Trace mode?
Deactivate Hex
Trace mode.
Go to step 2.
Step 2
a
From the printer control panel, select
Standard Network
or
Network [x]
, and then set SmartSwitch to On.
b
Resend the print job.
Do incorrect characters print?
Contact
The problem is
solved.
Job prints from the wrong tray or on the wrong paper
Action
Yes
No
Step 1
a
Check if you are printing on paper that is supported by the tray.
b
Resend the print job.
Did the job print from the correct tray or on the correct paper?
The problem is
solved.
Go to step 2.
Step 2
a
From the Paper menu on the printer control panel, set the paper
size and type to match the paper loaded in the tray.
b
Resend the print job.
Did the job print from the correct tray or on the correct paper?
The problem is
solved.
Go to step 3.
Troubleshooting
163
Summary of Contents for CS410 series
Page 114: ...3 Open the top door 1 2 4 Remove the right side cover 1 2 Maintaining the printer 114...
Page 122: ...16 Insert the waste toner bottle 17 Insert the right side cover Maintaining the printer 122...
Page 126: ...2 Open the top door 1 2 3 Remove the toner cartridges 1 2 Maintaining the printer 126...
Page 140: ...Below the fuser In the fuser access door 3 Close the front door Clearing jams 140...
Page 144: ...4 Reload paper Clearing jams 144...
