Lexmark CS410 series, User Manual

Page: 162 / 210

Action Yes No
Step 3
a
Review the tips on avoiding jams. For more information, see
“Avoiding jams” on page 137 .
b
Follow the recommendations, and then resend the print job.
Do paper jams still occur frequently?
Contact customer
support .
The problem is
solved.
Paper jam message remains after jam is cleared
Action Yes No
a
Do either of the following:
•
For touch
‑
screen printer models, touch or Done .
•
For non
‑
touch
‑
screen printer models, select Next > >
Clear the jam, press OK > .
b
Follow the instructions on the printer display.
Does the paper jam message remain?
Contact customer
support .
The problem is
solved.
Solving home screen application problems
An application error has occurred
Action Yes No
Step 1
Check the system log for relevant details.
a
Open a Web browser, and then type the printer IP address in
the address field.
If you do not know the IP address of the printer, then you can:
•
View the IP address on the printer home screen.
•
Print a network setup page or the menu settings pages, and
then locate the IP address in the TCP/IP section.
Note: An IP address appears as four sets of numbers
separated by periods, such as 123.123.123.123.
b
Click Settings > Apps > Apps Management > System tab >
Log .
c
From the Filter menu, select an application status.
d
From the Application menu, select an application, and then
click
Submit .
Does an error message appear in the log?
Go to step 2. Contact customer
support .
Troubleshooting 162