Lexmark CS310 Series, User Manual

Page: 143 / 188

Action Yes No
Step 3
a
Review the tips on avoiding jams. For more information, see
“Avoiding jams” on page 121 .
b
Follow the recommendations, and then resend the print job.
Do paper jams still occur frequently?
Contact customer
support .
The problem is
solved.
Paper jam message remains after jam is cleared
Action Yes No
Open front door and remove all trays.
a
Clear any jammed pages.
Note: Make sure all paper fragments are removed.
b
Press to clear the message and continue printing.
Does the paper jam message remain?
Contact customer
support.
The problem is
solved.
Solving print problems
Printing problems
Incorrect characters print
Action Yes No
Step 1
Make sure the printer is not in Hex Trace mode.
Note: If
Ready Hex
appears on the printer display, then turn off
the printer, and then turn it back on to deactivate Hex Trace
mode.
Is the printer in Hex Trace mode?
Deactivate Hex
Trace mode. Go to step 2.
Step 2
a
From the printer control panel, select Standard Network or
Network [x] , and then set SmartSwitch to On.
b
Resend the print job.
Do incorrect characters print?
Contact customer
support .
The problem is
solved.
Troubleshooting 143