Lexmark 4443-301 Service Manual Download Page 10

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General information

1-1

Lexmark S500 Series

1. General information

The Lexmark™ S500 Series All-In-One (4443-301, 4443-302, 4443-303, 4443-30E) is a letter-quality print, copy, and

scan machine. It is a standalone color/mono copier.

Summary of Contents for 4443-301

Page 1: ...Service Manual Lexmark S500 Series All In One Machine Type 4443 301 4443 302 4443 303 4443 30E...

Page 2: ...u supply in any way it believes appropriate without incurring any obligation to you References in this publication to products programs or services do not imply that the manufacturer intends to make t...

Page 3: ...iii Service Manual Lexmark S500 Series...

Page 4: ...ecks 2 12 Diagnostic aids 3 1 Test mode 3 1 Test page 3 1 Uninstall reinstall instructions for Windows users 3 2 For Windows 2000 Windows XP and Vista 3 2 Uninstall reinstall instructions for Mac user...

Page 5: ...view 5 2 System board 5 3 System board connections 5 4 INA card 5 5 INA card connections 5 5 RFID card 5 6 RFID card connections 5 6 Preventive maintenance 6 1 Lubrication specifications 6 1 Parts ca...

Page 6: ...a sui test e sull approvazione del progetto originale e dei componenti specifici Il produttore non responsabile per la sicurezza in caso di sostituzione non autorizzata delle parti Le informazioni rig...

Page 7: ...no caso de uso de pe as de substitui o n o autorizadas As informa es de seguran a relativas a este produto destinam se a profissionais destes servi os e n o devem ser utilizadas por outras pessoas Ri...

Page 8: ...Safety information vii Lexmark S500 Series...

Page 9: ...le symptom tables and service checks used to isolate failing field replaceable units FRUs 3 Diagnostic aids contains tests and checks used to locate or repeat symptoms of printer problems 4 Repair inf...

Page 10: ...ormation 1 1 Lexmark S500 Series 1 General information The Lexmark S500 Series All In One 4443 301 4443 302 4443 303 4443 30E is a letter quality print copy and scan machine It is a standalone color m...

Page 11: ...PictBridge camera Red eye reduction via proof sheet Photo effects Auto Image Enhance Antiquing gray or brown Sepia black and white Card reader support Multi Media Card MMC Secure Digital SD Mini SD w...

Page 12: ...olor 48 bits internal 24 bits external Gray Mode 16 bits internal 8 bits external Text Line Art 1 bit per pixel Scan method One pass Smart Copy Lamp warm up time None Flatbed scan area 8 5 X 11 7 inch...

Page 13: ...dpi print 300 X 300 ppi scan Photo plain 1200 X 1200 dpi print 300 X 300 ppi scan Photo glossy 1200 x 1200 dpi print 600 x 600 ppi scan Standalone copy features One touch copy defaults to color Borde...

Page 14: ...Exit tray Paper Up to 25 sheets Transparencies 1 sheet Photo glossy 1 sheet Labels Up to 20 sheets Envelopes Up to 10 envelopes Heavyweight matte Up to 25 sheets Banner Up to 20 sheets Iron on transfe...

Page 15: ...heet feed continued 5 x 7 in 13 x 18 cm Custom size width 3 8 5 in height 5 0 17 0 in Envelopes 6 3 4 3 5 8 x 6 1 2 in 7 3 4 3 22 25 x 7 1 2 in 9 3 7 8 x 8 7 8 in 10 4 1 8 x 9 1 2 in DL 110 x 220 mm C...

Page 16: ...on off button Turns the printer on and off Switches to Power Saver mode Note When the printer is on press to switch to Power Saver mode Press and hold for three seconds to turn off the printer 2 Copy...

Page 17: ...he Copy Scan Photo or File Print menus to the top level of a menu Exits from a menu level of the Setup menu to the top level of the previous mode Clears current settings or error messages and returns...

Page 18: ...erter ASF Automatic Sheet Feeder ASIC Application Specific Integrated Circuit DMA Direct Memory Access dpi Dots per inch DSA NPA Device Status Alert EEPROM Electrically Erasable Programmable ROM EOF E...

Page 19: ...1 10 Service Manual Lexmark S500 Series...

Page 20: ...displayed If any of these fail to occur remove and reinstall the print cartridge and then repeat the POST If the POST remains incomplete then see Service checks on page 2 11 Find the symptom and take...

Page 21: ...4 26 0102 Paper Jam There is paper jammed in the All In One Technical Support Center Clear the paper jam and resend the print job Service Clear the paper jam and resend the print job If the problem re...

Page 22: ...All In One Service Replace the system board See System board removal on page 4 26 0304 Hardware Failure General hardware failure unable to localize failure to a specific system Technical Support Cente...

Page 23: ...printhead with the correct printhead Service Replace the printhead with the correct printhead 1103 Missing Printhead Printhead is missing Technical Support Center Install a printhead Service Install...

Page 24: ...Replace the system board See System board removal on page 4 26 1203 Printhead Short The short test detected a short circuit in the printhead Technical Support Center Remove the printhead Clean and rei...

Page 25: ...rd removal on page 4 26 1209 FLASH Programming Error Could not program FLASH Technical Support Center The printer will auto reset If the problem remains then replace the All In One Service Replace the...

Page 26: ...moval on page 4 26 1214 Invalid Processor Mode Error Indicates the ARM processor was in an incorrect mode to perform the requested operation Technical Support Center Unplug the All In One from the wal...

Page 27: ...signal other than an abort illegal instruction or arithmetic exception Technical Support Center Unplug the All In One from the wall outlet wait a few seconds then plug the All In One back in and turn...

Page 28: ...In One from the wall outlet wait a few seconds then plug the All In One back in and turn the power on If the problem remains then replace the All In One Service Replace the system board See System boa...

Page 29: ...ndition Technical Support Center Unplug the All In One from the wall outlet wait a few seconds then plug the All In One back in and turn the power on Service Replace the system board See System board...

Page 30: ...If it is connected check for approximately 30 V dc on pins 1 and 2 If the voltage is incorrect then replace the system board See System board removal on page 4 26 Although the paper feeds turns in on...

Page 31: ...In One Poor print quality Be sure that the All In One contains good print cartridges Be sure the print cartridge nozzle plate is clean Clean with a soft cloth Ink smudging and smearing can be caused b...

Page 32: ...n One 2 Lift the scanner unit 3 Install good print tanks in the carrier 4 Close the scanner unit 5 Load paper in the paper tray 6 Press Setup 7 Press until Maintenance appears on the LCD 8 Press 9 Pre...

Page 33: ...rompted to restart the computer click Continue with the reboot of the computer now 6 Insert the Lexmark S500 Series CD 7 From the Install Software screen click Install and follow the instructions on t...

Page 34: ...ic electricity in your body to the machine Hold the ESD sensitive part by its edge connector shroud cover do not touch its pins If you are removing a pluggable module use the correct tool Do not place...

Page 35: ...ts The close proximity of cables to moving parts makes proper routing a must When components are removed or replaced any cables disturbed must be replaced as closely as possible to their original posi...

Page 36: ...Repair information 4 3 Lexmark S500 Series Scanner assembly removal 1 Remove the cable cover A 2 Disconnect the two cables B A B...

Page 37: ...4 4 Service Manual Lexmark S500 Series 3 Press on the latch C and pull the duplex forward 4 Remove the duplex 5 Remove the two screws D from the rear of the printer C D...

Page 38: ...Repair information 4 5 Lexmark S500 Series 6 Disconnect the scanner lid from the scanner assembly 7 Remove the scanner lid...

Page 39: ...4 6 Service Manual Lexmark S500 Series 8 Disconnect the paper support tray from the top of the printer 9 Remove the paper support tray...

Page 40: ...Repair information 4 7 Lexmark S500 Series 10 Press the clips inward and lift the scanner away from the midframe 11 Remove the scanner assembly...

Page 41: ...4 8 Service Manual Lexmark S500 Series Wick removal 1 Press the clips inward and lift the scanner away from the midframe 2 Dislodge the wick from the housing with a prying tool...

Page 42: ...Repair information 4 9 Lexmark S500 Series 3 Remove the wick from the housing Note When re installing the wick slide it in the housing Make sure that it is properly positioned under the tabs A A...

Page 43: ...Service Manual Lexmark S500 Series Midframe removal 1 Remove the scanner assembly See Scanner assembly removal on page 4 3 2 Remove the four screws A from the midframe 3 Disconnect the INA card cable...

Page 44: ...Repair information 4 11 Lexmark S500 Series 4 Disconnect the midframe from the printer base and lift 5 Remove the midframe...

Page 45: ...anner assembly See Scanner assembly removal on page 4 3 2 Remove the midframe See Midframe removal on page 4 10 3 Remove the screw A from the midframe 4 Lift the INA card shield and disconnect the cab...

Page 46: ...Repair information 4 13 Lexmark S500 Series 6 Remove the INA card...

Page 47: ...Lexmark S500 Series Exit tray removal 1 Remove the operator panel See Operator panel removal on page 4 18 2 Press down in the middle of the exit tray to disconnect it from the front of the printer 3 R...

Page 48: ...Repair information 4 15 Lexmark S500 Series Operator panel insert removal 1 Disconnect the operator panel insert from the operator panel 2 Remove the operator panel insert...

Page 49: ...k S500 Series Operator panel overlay removal 1 Remove the operator panel insert See Operator panel insert removal on page 4 15 2 Lift the operator panel overlay away from the operator panel 3 Remove t...

Page 50: ...Repair information 4 17 Lexmark S500 Series Logo plate removal 1 Use a knife blade to pry the logo plate away from the front of the printer 2 Remove the logo plate...

Page 51: ...S500 Series Operator panel removal 1 Remove the scanner assembly See Scanner assembly removal on page 4 3 2 Remove the midframe See Midframe removal on page 4 10 3 Disconnect the cable A 4 Lift the o...

Page 52: ...0 Series RFID card removal 1 Remove the scanner assembly See Scanner assembly removal on page 4 3 2 Remove the midframe See Midframe removal on page 4 10 3 Remove the two screws A and disconnect the c...

Page 53: ...e the scanner assembly See Scanner assembly removal on page 4 3 2 Remove the midframe See Midframe removal on page 4 10 3 Remove the RFID card See RFID card removal on page 4 19 4 Disconnect the purge...

Page 54: ...Repair information 4 21 Lexmark S500 Series 6 Lift the print engine and remove...

Page 55: ...nner assembly removal on page 4 3 2 Remove the midframe See Midframe removal on page 4 10 3 Remove the RFID card See RFID card removal on page 4 19 4 Remove the print engine See Print engine removal o...

Page 56: ...Repair information 4 23 Lexmark S500 Series 7 Unroute the cables from the rear of the printer 8 Remove the five screws C from the paper feed assembly 9 Disconnect the spring D C C D...

Page 57: ...4 24 Service Manual Lexmark S500 Series 10 Remove the cable E from the media sensor assembly bracket 11 Remove the two screws F from the media sensor assembly E F...

Page 58: ...Repair information 4 25 Lexmark S500 Series 12 Lift the media sensor assembly slightly to remove the paper feed assembly 13 Remove the paper feed assembly...

Page 59: ...int engine removal on page 4 20 4 Remove the five screws A from the system board shield 5 Remove the system board shield CAUTION POTENTIAL INJURY This device contains a lithium battery There is a dang...

Page 60: ...Repair information 4 27 Lexmark S500 Series 6 Disconnect all cables and remove the two screws B from the system board 7 Remove the system board B...

Page 61: ...oval on page 4 18 4 Remove the RFID card See RFID card removal on page 4 19 5 Remove the system board See System board removal on page 4 26 6 Disconnect the encoder strip A and the clip B from the rig...

Page 62: ...Repair information 4 29 Lexmark S500 Series 8 Disconnect the clip D from the left side of the carrier assembly 9 Disconnect the hose E from the purge pump D E...

Page 63: ...10 Lift the purge pump and remove Note Be sure to pay attention to the position of the encoder dial when reinstalling the purge pump 11 Disconnect the belt F 12 Remove the carrier shaft through the ri...

Page 64: ...Repair information 4 31 Lexmark S500 Series 13 Press on the clip G and remove the carrier cables 14 Remove the clip from the carrier cables G...

Page 65: ...4 32 Service Manual Lexmark S500 Series 15 Remove the carrier assembly...

Page 66: ...Remove the midframe See Midframe removal on page 4 10 3 Remove the RFID card See RFID card removal on page 4 19 4 Remove the operator panel See Operator panel removal on page 4 18 5 Remove the carrier...

Page 67: ...exmark S500 Series Media sensor removal 1 Remove the scanner assembly See Scanner assembly removal on page 4 3 2 Remove the midframe See Midframe removal on page 4 10 3 Remove the two screws A 4 Disco...

Page 68: ...Repair information 4 35 Lexmark S500 Series 5 Remove the media sensor...

Page 69: ...e scanner assembly See Scanner assembly removal on page 4 3 2 Remove the midframe See Midframe removal on page 4 10 3 Remove the operator panel See Operator panel removal on page 4 18 4 Remove the pri...

Page 70: ...d 5 PictBridge and USB port Connects a PictBridge enables camera USB Bluetooth adapter or a flash drive to the printer 6 Card reader light Checks card reader status The light blinks to indicate that a...

Page 71: ...s 3 USB port Connects the printer to a computer using a USB cable 4 Power supply with port Connects the printer to a power source 5 Duplex unit Prints on both sides of a sheet of paper and removes pap...

Page 72: ...Locations and connectors 5 3 Lexmark S500 Series System board J2 J3 J1 1 1 1 1 1 J28 J25 J26 J21 J22 J23 1 1 1 1 J24 PS1 J11 1 J4 1 J31 1 1 J5 J12 J14 1 J18 J20 USB KTS Lithium battery CR2032...

Page 73: ...rt carrier motor Red black 1 2 30 V J3 Purge pump motor Red yellow 1 2 30 V J4 Power supply Blue black 1 2 30 V J5 Scanner motor Green white red blue J11 Not used J12 Wireless INA card J14 Control pan...

Page 74: ...Locations and connectors 5 5 Lexmark S500 Series INA card INA card connections Connector Description Pin number Value N A...

Page 75: ...5 6 Service Manual Lexmark S500 Series RFID card RFID card connections Connector Description Pin number Value J4 J4 under shield...

Page 76: ...ly when parts are replaced or as needed not on a scheduled basis Use grease to lubricate the following All gear mounting studs The left and right ends of the large feed roller at the side frames The c...

Page 77: ...6 2 Service Manual Lexmark S500 Series...

Page 78: ...number 1 Units mach Refers to the number of units actually used in the machine or product Units FRU Refers to the number of units packaged together and identified by the part number NS Not shown in th...

Page 79: ...7 2 Service Manual Lexmark S500 Series Assembly 1 Covers 4 1 2 3 5 6 7 8 9 10...

Page 80: ...s FRU Description 1 1 1 1 Paper 505 support tray 2 1 1 ADF scanner assembly lid 3 1 1 Scanner module assembly 4 1 1 INA wireless card 5 1 1 Midframe cover 6 1 1 Cable cover 7 1 1 Light pipe 8 1 1 Cont...

Page 81: ...7 4 Service Manual Lexmark S500 Series Assembly 2 Electronics...

Page 82: ...Index Units mach Units FRU Description 2 1 1 1 Encoder with spring 2 1 1 Carrier assembly with belts and cables 3 1 1 Wick 40X6350 4 1 1 RFID card assembly 5 1 1 Print engine assembly 6 1 1 System bo...

Page 83: ...7 6 Service Manual Lexmark S500 Series...

Page 84: ...ral information 1 1 L locations and connectors 5 1 lubrication specifications 6 1 M Maintenance approach 1 9 P parts catalog 7 1 covers 7 2 how to use 7 1 Plastic latches 4 2 preventive maintenance 6...

Page 85: ...I 2 Service Manual Lexmark S500 Series...

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