Diagnostics and troubleshooting
Leuze electronic GmbH + Co. KG
BCL 358
i
125
12.3 Service and support
Service hotline
You can find the contact information for the hotline in your country on our website www.leuze.com under
Contact & Support.
Repair service and returns
Defective devices are repaired in our service centers competently and quickly. We offer you an extensive
service packet to keep any system downtimes to a minimum. Our service center requires the following
information:
• Your customer number
• Product description or part description
• Serial number and batch number
• Reason for requesting support together with a description
Please register the merchandise concerned. Simply register return of the merchandise on our website
www.leuze.com under Contact & Support > Repair Service & Returns.
To ensure quick and easy processing of your request, we will send you a returns order with the returns
address in digital form.
What to do should servicing be required?
Customer data (please complete)
Leuze Service fax number:
+49 7021 573 - 199
NOTE
Please use this chapter as a master copy should servicing be required.
Enter the contact information and fax this form together with your service order to the fax num
-
ber given below.
Device type:
Serial number:
Firmware:
Display messages
Status of LEDs:
Error description
Company:
Contact person/department:
Phone (direct dial):
Fax:
Street / no.:
ZIP code / City:
Country:
