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Lenovo Support Web site

Technical support information is available on the Lenovo Support Web site at:
http://www.lenovo.com/support

This Web site is updated with the latest support information such as the following:

• Drivers and software

• Diagnostic solutions

• Product and service warranty

• Product and parts details

• User guides and manuals

• Knowledge base and frequently asked questions

Help and service

This section contains information about obtaining help and service.

Using the documentation and diagnostic program

If you experience a problem with your computer, see Chapter 8 “Troubleshooting and diagnostics” on
page 81. For information on additional resources to help you troubleshoot your computer problem, see
“Information resources” on page 201.

If you suspect a software problem, see the documentation that comes with the operating system or software
program, including readme files and online help.

Most computers come with a diagnostic program that help you identify hardware problems.

You can also get the latest technical information and download device drivers and updates from Lenovo
Support Web site at:
http://www.lenovo.com/support

Calling for service

During the warranty period, you can get help and information by telephone through the Customer Support
Center.

The following services are available during the warranty period:

•

Problem determination

- Trained service personnel are available to assist you with determining a

hardware problem and deciding what action is necessary to fix the problem.

•

Hardware repair

- If the problem is caused by hardware under warranty, trained service personnel are

available to provide the applicable level of service.

202

ThinkStation P500 and P700 Hardware Maintenance Manual

Summary of Contents for ThinkStation P500

Page 1: ...ThinkStation P500 and P700 Hardware Maintenance Manual Machine Types 30A6 30A7 30A8 and 30A9 ...

Page 2: ...ety information on page 1 and Appendix E Notices on page 219 Third Edition September 2015 Copyright Lenovo 2014 2015 LIMITED AND RESTRICTED RIGHTS NOTICE If data or software is delivered pursuant a General Services Administration GSA contract use reproduction or disclosure is subject to restrictions set forth in Contract No GS 35F 05925 ...

Page 3: ... system 50 Accessing Control Panel on the Windows 8 1 operating system 52 Frequently asked questions 52 Chapter 4 You and your computer 55 Accessibility and comfort 55 Arranging your workspace 55 Comfort 55 Glare and lighting 56 Air circulation 56 Electrical outlets and cable lengths 56 Accessibility information 56 Moving your computer to another country or region 59 Chapter 5 Security 61 Security...

Page 4: ... 108 Using the advanced startup options 109 Recovering your operating system if Windows 8 1 fails to start 109 Recovery information for the Windows 10 operating system 109 Chapter 11 Installing or replacing hardware 111 Handling static sensitive devices 111 Installing or replacing hardware 111 Installing external options 111 Removing the computer cover 111 Removing and reinstalling the direct cool...

Page 5: ...razil audio notice 209 Mexico wireless radio compliance information 209 Additional regulatory information 209 Appendix B WEEE and recycling information 211 Important WEEE information 211 Recycling information for Japan 211 Recycling information for Brazil 212 Battery recycling information for Taiwan 212 Battery recycling information for the European Union 212 Appendix C Restriction of Hazardous Su...

Page 6: ... tests to troubleshoot problems Important This manual is intended only for trained service technicians who are familiar with ThinkStation computers Use this manual along with the advanced diagnostic tests to troubleshoot problems effectively Before servicing a ThinkStation computer be sure to read and understand Chapter 1 Read this first Important safety information on page 1 ...

Page 7: ...can eventually result in overheating Ensure that all power cord connectors are securely and completely plugged into receptacles Do not use any power adapter that shows corrosion at the ac input pins or shows signs of overheating such as deformed plastic at the ac input or anywhere on the power adapter Do not use any power cords where the electrical contacts on either end show signs of corrosion or...

Page 8: ...e that is worn or defective Reinstall all covers correctly before returning the machine to the customer CAUTION Hazardous moving parts Keep fingers and other body parts away CAUTION Before you open the computer cover turn off the computer and wait several minutes until the computer is cool Electrical safety CAUTION Electrical current from power telephone and communication cables can be hazardous T...

Page 9: ... approved probe leads and accessories for that tester Stand on suitable rubber mats obtained locally if necessary to insulate you from grounds such as metal floor strips and machine frames Observe the special safety precautions when you work with very high voltages these instructions are in the safety sections of maintenance information Use extreme care when measuring high voltages Regularly inspe...

Page 10: ...eter to measure third wire ground continuity for 0 1 ohm or less between the external ground pin and frame ground b The power cord should be the appropriate type as specified in the parts listings c Insulation must not be frayed or worn 4 Remove the cover 5 Check for any obvious alterations Use good judgment as to the safety of any alterations 6 Check inside the unit for any obvious unsafe conditi...

Page 11: ... can use coax or connector outside shells on these systems Use the round ground prong of the ac plug on ac operated computers Grounding requirements Electrical grounding of the computer is required for operator safety and correct system function Proper grounding of the electrical outlet can be verified by a certified electrician Safety notices multi lingual translations The caution and danger safe...

Page 12: ...n equivalent type battery recommended by the manufacturer If your system has a module containing a lithium battery replace it only with the same module type made by the same manufacturer The battery contains lithium and can explode if not properly used handled or disposed of Do not Throw or immerse into water Heat to more than 100 C 212 F Repair or disassemble Dispose of the battery as required by...

Page 13: ...and the power switch on the power supply do not turn off the electrical current supplied to the device The device also might have more than one power cord To remove all electrical current from the device ensure that all power cords are disconnected from the power source 1 2 Chapter 1 Read this first Important safety information 7 ...

Page 14: ...8 ThinkStation P500 and P700 Hardware Maintenance Manual ...

Page 15: ...8 kg 37 lb 32 kg 70 5 lb 55 kg 121 2 lb 1 2 PERIGO A corrente elétrica proveniente de cabos de alimentação de telefone e de comunicações é perigosa Chapter 1 Read this first Important safety information 9 ...

Page 16: ...tivos 3 Conecte os cabos de sinal aos conectores 4 Conecte os cabos de alimentação às tomadas 5 LIGUE os dispositivos 1 DESLIGUE Tudo 2 Primeiramente remova os cabos de alimentação das tomadas 3 Remova os cabos de sinal dos conectores 4 Remova todos os cabos dos dispositivos CUIDADO Ao substituir a bateria de lítio utilize apenas uma bateria com Número de Peça 45C1566 ou um tipo de bateria equival...

Page 17: ...te exposição direta ao feixe 18 kg 37 lb 32 kg 70 5 lb 55 kg 121 2 lb CUIDADO Utilize procedimentos de segurança para levantar equipamentos CUIDADO O botão de controle de alimentação do dispositivo e o botão para ligar desligar da fonte de alimentação não desligam a corrente elétrica fornecida ao dispositivo O dispositivo também pode ter mais de um cabo de alimentação Para remover toda a corrente ...

Page 18: ...12 ThinkStation P500 and P700 Hardware Maintenance Manual ...

Page 19: ...1 2 Chapter 1 Read this first Important safety information 13 ...

Page 20: ...1 2 14 ThinkStation P500 and P700 Hardware Maintenance Manual ...

Page 21: ...roduit ou des périphériques qui lui sont raccordés reportez vous aux instructions ci dessous pour connecter et déconnecter les différents cordons Connexion Déconnexion 1 Mettez les unités HORS TENSION 2 Commencez par brancher tous les cordons sur les unités 3 Branchez les câbles d interface sur des connecteurs 4 Branchez les cordons d alimentation sur des prises 5 Mettez les unités SOUS TENSION 1 ...

Page 22: ...iennent une diode à laser intégrée de classe 3A ou 3B Prenez connaissance des informations suivantes Rayonnement laser lorsque le carter est ouvert Evitez toute expositiondirecte au rayon laser Evitez de regarder fixement le faisceau ou del observer à l aide d instruments optiques 18 kg 37 lb 32 kg 70 5 lb 55 kg 121 2 lb ATTENTION Soulevez la machine avec précaution ATTENTION L interrupteur de con...

Page 23: ...ind Zum Installieren Transportieren und Öffnen der Abdeckungen des Computers oder der angeschlossenen Einheiten die Kabel gemäß der folgenden Tabelle anschließen und abziehen Zum Anschließen der Kabel gehen Sie wie folgt vor Zum Abziehen der Kabel gehen Sie wie folgt vor 1 Schalten Sie alle Einheiten AUS 2 Schließen Sie erst alle Kabel an die Einheiten an 3 Schließen Sie die Signalkabel an die Buc...

Page 24: ...n verwendet kann gefährliche Laserstrahlung auftreten VORSICHT Einige Lasergeräte enthalten eine Laserdiode der Klasse 3A oder 3B Beachten Sie Folgendes Laserstrahlung bei geöffneter Verkleidung Nicht in den Strahl blicken Keine Lupen oder Spiegel verwenden Strahlungsbereich meiden 18 kg 32 kg 55 kg ACHTUNG Arbeitsschutzrichtlinien beim Anheben der Maschine beachten ACHTUNG Mit dem Netzschalter an...

Page 25: ...1 2 Chapter 1 Read this first Important safety information 19 ...

Page 26: ...1 2 20 ThinkStation P500 and P700 Hardware Maintenance Manual ...

Page 27: ...i installazione spostamento o apertura dei coperchi di questo prodotto o delle unità collegate Per collegarsi Per scollegarsi 1 SPEGNERE le apparecchiature 2 Innanzitutto collegare tutti i cavi alle unità 3 Collegare i cavi di segnale ai connettori 4 Collegare i cavi di alimentazione alla presa 5 Accendere l unità 1 SPEGNERE le apparecchiature 2 Innanzitutto rimuovere i cavi di alimentazione dalla...

Page 28: ...ono un diodo laser di Classe 3A o Classe 3B Tener presente quanto segue Aprendo l unità vengono emesse radiazioni laser Non fissare il fascio non guardarlo direttamente con strumenti ottici ed evitare l esposizione al fascio 18 kg 32 kg 55 kg ATTENZIONE Prestare attenzione nel sollevare l apparecchiatura ATTENZIONE Il pulsante di controllo dell alimentazione presente sull unità e l interruttore de...

Page 29: ...Chapter 1 Read this first Important safety information 23 ...

Page 30: ...ntenimiento o reconfiguración de este producto durante una tormenta eléctrica Conecte todos los cables de alimentación a tomas de corriente debidamente cableadas y conectadas a tierra Cualquier equipo que se conecte a este producto también debe conectarse a tomas de corriente debidamente cableadas Siempre que sea posible utilice una sola mano para conectar o desconectar los cables de señal 24 Thin...

Page 31: ...vos PRECAUCIÓN Cuando sustituya una batería de litio utilice solamente una batería número de pieza 45C1566 u otra de tipo equivalente recomendada por el fabricante Si su sistema dispone de un módulo que contiene una batería de litio reemplácelo sólo con el mismo tipo de módulo del mismo fabricante La batería contiene litio y puede explotar si no se utiliza manipula o desecha correctamente No debe ...

Page 32: ...ocedimientos seguros al levantar el equipo PRECAUCIÓN El botón de control de alimentación del dispositivo y el interruptor de alimentación de la fuente de alimentación no desconectan la corriente eléctrica suministrada al dispositivo Además el dispositivo podría tener más de un cable de alimentación Para suprimir toda la corriente eléctrica del dispositivo asegúrese de que todos los cables de alim...

Page 33: ...tion provides the following topics Locating connectors controls and indicators on the front of your computer on page 28 Locating connectors on the rear of your computer on page 28 Locating components on page 32 Locating parts on the system board on page 35 Locating internal drives on page 38 Locating the machine type and model label on page 39 Note The components in your computer might look slight...

Page 34: ...tors 2 9 Always On USB 3 0 connector 10 Headset connector Note The orientation of the ThinkStation logo plate on the front of your computer is adjustable When you lay the computer on its side you can slightly pull out the logo plate turn it 90 counterclockwise and then push it back in Locating connectors on the rear of your computer Your ThinkStation computer comes with one of the following rear p...

Page 35: ...2 PS 2 keyboard connector 4 Serial connector 5 USB 2 0 connectors 4 6 USB 3 0 connectors 4 7 PCI card area PCI cards available vary by model 8 Power cord connector 9 Security lock slot 10 Key nest slots 11 Ethernet connector 12 Padlock loop 13 PS 2 mouse connector 14 Audio line in connector Chapter 2 Product overview 29 ...

Page 36: ...our computer model the graphics cards might provide the following connectors Digital Visual Interface DVI connector DisplayPort connector Mini DisplayPort connector Connector Description Audio line in connector Used to receive audio signals from an external audio device such as a stereo system When you attach an external audio device a cable is connected between the audio line out connector of the...

Page 37: ...h performance monitor a direct drive monitor or other devices that use a mini DisplayPort connector The mini DisplayPort connector is a miniaturized version of a DisplayPort connector PS 2 keyboard connector optional Used to attach a keyboard that uses a PS 2 keyboard connector PS 2 mouse connector optional Used to attach a mouse a trackball or other pointing devices that use a PS 2 mouse connecto...

Page 38: ...ge enclosure amount and combination vary by model 5 Front fan assembly available on some models 6 Hard disk drives hybrid drives or solid state drives amount and combination vary by model 7 Flex adapter available on some models 8 Power supply module 9 Direct cooling air baffle 10 PCI card available on some models 11 Rear fan assemblies Locating major FRUs and CRUs The following illustration shows ...

Page 39: ...Figure 5 Locating major FRUs and CRUs Chapter 2 Product overview 33 ...

Page 40: ... 1 Rear fan assembly Yes No 2 Heat sink and fan assembly No Yes 3 Internal speaker No No 4 Optical drive bracket No No 5 Cover presence switch intrusion switch No No 6 Optical drive Yes No 7 Front access storage enclosure No Yes 8 Flex module Yes No 9 Front fan assembly Yes No 10 Hard disk drive hybrid drive or solid state drive Yes No 11 Flex adapter No Yes 12 M 2 solid state drive Yes No 13 Dire...

Page 41: ...ry slot 7 Memory slot 8 Cover presence switch connector Intrusion switch connector 9 Thermal sensor 10 Microprocessor 11 Memory slot 12 Memory slot 13 Memory slot 14 Memory slot 15 Flex adapter slot 16 4 pin power connectors 2 17 Front fan connector 18 Clear CMOS Complementary Metal Oxide Semiconductor Recovery jumper 19 Front access storage enclosure control connector 20 4 pin power connector 21 ...

Page 42: ... x4 card slot 37 PCI card slot 38 PCI Express 3 0 x16 graphics card slot 39 PCI Express 2 0 x1 slot 40 PCI Express 3 0 x16 graphics card slot 41 PCI Express 3 0 x4 card slot 42 Rear fan connector 43 Microprocessor fan connector 44 Rear fan connector ThinkStation P700 Figure 7 System board part locations 1 Front audio connector 2 Internal speaker connector 3 Rear fan connector 4 Cover presence swit...

Page 43: ...s storage enclosure control connector 25 4 pin power connector 26 29 in 1 card reader connector 27 Thunderbolt connector 28 Front panel connector 29 Front USB 3 0 connector 30 SATA 3 0 connector 31 eSATA connector 32 SATA 3 0 connector 33 SATA 3 0 connector 34 SATA 3 0 connector 35 Battery 36 Power supply connector 37 PCI Express 2 0 x4 card slot 38 PCI card slot 39 PCI Express 3 0 x16 graphics ca...

Page 44: ...s and correctly connect the required cables Refer to the appropriate section in Installing or replacing hardware on page 111 for instructions on how to install or replace internal drives for your computer The following illustration shows the locations of the drive bays Figure 8 Drive bay locations 1 Card reader for an SD card 2 Optical drive bays 2 for an optical drive a flex module or a front acc...

Page 45: ...r do the following On the Microsoft Windows 7 operation system click Start right click Computer and select Properties to view the information On the Microsoft Windows 8 1 operating system go to the desktop and move your pointer to the top right or bottom right corner of the screen to display the charms Then click Settings PC info to view the information On the Microsoft Windows 10 operating system...

Page 46: ...models Optical drive available on some models Solid state drive available on some models Video features PCI Express x16 graphics card slots on the system board for a discrete graphics card Video connectors on a discrete graphics card DVI connector available on some models DisplayPort connector available on some models Mini DisplayPort connector available on some models Audio features Integrated au...

Page 47: ... all aspects of a computer including processor type installation date attached printers and other peripherals power sources and maintenance history ErP LPS compliance mode The energy related products directive ErP lowest power state LPS compliance mode reduces the consumption of electricity when your computer is in sleep or off mode For more information see Enabling ErP LPS compliance mode on page...

Page 48: ...ity to enable and disable USB connectors individually Computrace Agent software embedded in firmware Cover presence switch also called intrusion switch Keyboard with fingerprint reader shipped with some models Power on Password POP administrator password and Hard Disk Password to deter unauthorized use of your computer Startup sequence control Startup without keyboard or mouse Support for a Kensin...

Page 49: ...e easily and securely Depending on the Windows operating system preinstalled the programs might vary Accessing a program on your computer Note For Windows 7 some of the Lenovo programs might be ready to be installed so you need to install them manually Then you can access and use these programs To install such a program open the Lenovo ThinkVantage Tools program and then click View Tiles to view t...

Page 50: ... programs might not be available Fingerprint Manager Pro or ThinkVantage Fingerprint Software for Windows 7 and Windows 8 1 The integrated fingerprint reader provided on some keyboards enables you to enroll your fingerprint and associate it with your power on password hard disk password and Windows password As a result fingerprint authentication can replace passwords and enable simple and secure u...

Page 51: ...imum system performance Lenovo Support for Windows 8 1 The Lenovo Support program enables you to register your computer with Lenovo and check the computer health condition and battery status The program also enables you to download and view user manuals for your computer get the warranty information and explore help and support information Lenovo ThinkVantage Tools for Windows 7 The Lenovo ThinkVa...

Page 52: ...46 ThinkStation P500 and P700 Hardware Maintenance Manual ...

Page 53: ...d provide three special shortcut keys that you can use with your Microsoft Windows operating system The two Windows logo keys are located beside the Alt key on either side of the spacebar On the Windows 7 or Windows 10 operating system press the Windows logo key to open the Start menu On the Windows 8 1 operating system press the Windows logo key to switch between the current workspace and the Sta...

Page 54: ...f the primary and secondary mouse buttons and change other default behavior through the Mouse Properties window To open the Mouse Properties window go to Control Panel view Control Panel by large icons or small icons and then click Mouse Managing power Power management reduces the power consumption of certain components of the computer such as the system power supply processor hard disk drives and...

Page 55: ...cation area See Windows help system For more information see Windows help system on page 201 2 Follow the instructions on the screen and the hover text to adjust the volume mute the speaker or unmute the speaker Using a disc This section provides information about the following topics Using the optical drive on page 49 Handling and storing a disc on page 50 Playing and removing a disc on page 50 R...

Page 56: ... 3 Press the eject close button again or gently push the tray forward to close the tray The disc player program starts automatically For more information refer to the help system of the disc player program To remove a disc from the optical drive do the following 1 With the computer on press the eject close button on the front of the optical drive The tray slides out of the drive 2 Carefully remove...

Page 57: ...wipe in and out on the left edge of the screen Representations of all available workspaces are displayed along the left edge of the screen Tap the Windows Start screen control at the bottom Swipe in from the right edge of the screen to display the charms then tap Start From any workspace Start screen desktop PC settings or application opened from the Start screen go to another previously opened wo...

Page 58: ... the charms 2 Click Settings 3 Click Control Panel From the Start screen 1 Click the down arrow in the bottom left corner of the screen to go to the Apps screen 2 Scroll to the right side and click Control Panel in the Windows System section Frequently asked questions The following are some of the frequently asked questions and their answers The answers can help you optimize the use of your comput...

Page 59: ... might be prompted to change discs How can I change the Windows 8 1 startup behavior to open either the desktop or the Start screen On the Windows 8 1 operating system you can set the computer to open either the desktop or the Start screen by default To set the default startup screen do the following 1 On the desktop right click on the taskbar at the bottom of the screen 2 Click Properties The Tas...

Page 60: ...54 ThinkStation P500 and P700 Hardware Maintenance Manual ...

Page 61: ... arrange your workspace Comfort Although no single working position is ideal for everyone here are a few guidelines to help you find a position that suits you best Sitting in the same position for a long time can cause fatigue The backrest and seat of your chair should adjust independently and provide good support The seat should have a curved front to relieve pressure on the thighs Adjust the sea...

Page 62: ...t result in a malfunction or damage Place the computer and monitor so that nothing blocks the air vents usually 51 mm 2 inches of air space is sufficient Also ensure that the vented air is not blowing on people Electrical outlets and cable lengths The following factors might determine the final placement of your computer Location of electrical outlets Length of power cords Length of the cables tha...

Page 63: ...se of Access For Windows 10 Click the Start button to open the Start menu Then click Settings Ease of Access 2 Choose the appropriate tool by following the instructions on the screen Ease of Access Center mainly includes the following tools Magnifier Magnifier is a useful utility that enlarges the entire screen or part of the screen so that you can see the items better Narrator Narrator is a scree...

Page 64: ...additional information about screen readers see the following Using PDFs with screen readers http www adobe com accessibility html promoid DJGVE Using the JAWS screen reader http www freedomscientific com jaws hq asp Using the NVDA screen reader http www nvaccess org Screen resolution You can make the text and images on your screen easier to read by adjusting the screen resolution of your computer...

Page 65: ...lephone TTY or the telecommunications device for the deaf TDD conversion modem The modem must be connected between your computer and a TTY TDD telephone Then you can type a message on your computer and send it to the telephone Documentation in accessible formats Lenovo provides electronic documentation in accessible formats such as properly tagged PDF files or HyperText Markup Language HTML files ...

Page 66: ...60 ThinkStation P500 and P700 Hardware Maintenance Manual ...

Page 67: ...ector on the system board is enabled When you turn on the computer if the cover presence switch detects that your computer cover is not correctly installed or closed an error message will be displayed To bypass the error message and log in to the operating system do the following 1 Properly install or close your computer cover See Completing the parts replacement on page 198 2 Press F1 to enter th...

Page 68: ...Figure 10 Installing a padlock Figure 11 Locking the computer cover 62 ThinkStation P500 and P700 Hardware Maintenance Manual ...

Page 69: ...upport Figure 12 Kensington style cable lock Using passwords and Windows accounts You can use BIOS passwords and Windows accounts to prevent unauthorized access to your computer and data To use BIOS passwords see Using BIOS passwords on page 66 To use Windows accounts do the following 1 Depending on your Windows version do one of the following For Windows 7 Click the Start button to open the Start...

Page 70: ...keyboards Using and understanding firewalls A firewall can be hardware software or a combination of both depending on the level of security required Firewalls work on a set of rules to determine which inbound and outbound connections are authorized If your computer is preinstalled with a firewall program it helps protect against computer Internet security threats unauthorized access intrusions and...

Page 71: ... You must do one of the following Press F1 to enter the Setup Utility program Note After you enter the Setup Utility program press F10 to save changes and exit the Setup Utility program Press Enter when prompted to confirm the exit The error message will not be displayed again Press F2 to bypass the error message and log in to the operating system Note You have to enable the configuration change d...

Page 72: ...e any configuration settings Hard disk password Setting a hard disk password prevents unauthorized access to the data on the hard disk drive When a hard disk password is set you are prompted to enter a valid password each time you try to access the hard disk drive Notes After you set a hard disk password your data on the hard disk drive is protected even if the hard disk drive is removed from one ...

Page 73: ...on for approximately 10 seconds Then turn off the computer by holding the power button for approximately five seconds 7 Repeat step 1 through step 2 8 Move the Clear CMOS Recovery jumper back to the standard position pin 1 and pin 2 9 Reinstall the computer cover and connect the power cord See Completing the parts replacement on page 198 Enabling or disabling a device This section provides informa...

Page 74: ...uence Read the information displayed on the right side of the screen 4 Press F10 to save changes and exit the Setup Utility program See Exiting the Setup Utility program on page 69 Enabling ErP LPS compliance mode Lenovo computers meet the eco design requirements of the ErP Lot 3 regulation For more information go to http www lenovo com ecodeclaration You can enable ErP LPS compliance mode in the ...

Page 75: ...select Exit Discard Changes and Exit and then press Enter When the Reset Without Saving window displays select Yes and then press Enter to exit the Setup Utility program If you want to return to the default settings press F9 to load the default settings and then press F10 to save and exit the Setup Utility program Updating or recovering the BIOS Lenovo might make changes and enhancements to the BI...

Page 76: ...date files For most models you can download an update program that can be used to create a system program update disc or be run from the operating system Changing the BIOS settings before installing a new operating system BIOS settings vary by operating system Change the BIOS settings before installing a new operating system To change the BIOS settings do the following 1 Start the Setup Utility pr...

Page 77: ...turned off automatically Note Depending on the computer model the recovery process will take two to three minutes 9 Repeat step 1 through step 4 10 Move the Clear CMOS Recovery jumper back to the standard position pin 1 and pin 2 11 Reconnect any cables that were disconnected and reinstall the PCI card if removed 12 Reinstall the computer cover and reconnect any cables that were disconnected 13 Pr...

Page 78: ...k drive enablement module is needed If five SATA hard disk drives or solid state drives are installed the SATA hard disk drive enablement module one to five hard disk drives is required If any SAS hard disk drives are installed the SAS hard disk drive enablement module one to five hard disk drives is required Configuring SATA or SAS RAID functionality with the Intel RSTe configuration utility This...

Page 79: ...DISKS MENU window Follow the instructions at the bottom of the menu to select hard disk drives and then press Enter to complete the configuration d Strip Size Press the up and down arrow keys to select a strip size e Capacity Customize the capacity of the RAID volume The default RAID volume is the largest value 4 Press Enter to finish configuring all the five options When prompted press Y to confi...

Page 80: ...unctions with the LSI MegaRAID SAS adapter For advanced setup and configuration using this adapter refer to the complete MegaRAID SAS Software User Guide that is available at http support lenovo com en_US guides and manuals detail page DocID UM007543 This section provides information about the following topics Installing SATA or SAS hard disk drives on page 74 Entering the LSI MegaRAID BIOS config...

Page 81: ... configuration utility To enter the LSI MegaRAID BIOS configuration utility do the following 1 During the computer startup follow the instructions on the screen 2 Press Ctrl H to enter the CONTROLLER SELECTION window 3 Select the controller you want to configure and then click Start to enter the LSI MegaRAID BIOS configuration utility Creating RAID volumes using the LSI MegaRAID BIOS configuration...

Page 82: ... the configuration Deleting RAID volumes using the LSI MegaRAID BIOS configuration utility This section provides instructions on how to delete RAID volumes using the LSI MegaRAID BIOS configuration utility To delete RAID volumes using the LSI MegaRAID BIOS configuration utility do the following 1 Enter the LSI MegaRAID BIOS configuration utility See Entering the LSI MegaRAID BIOS configuration uti...

Page 83: ...ding on your Windows version do one of the following For Windows 7 Click the Start button to open the Start menu and then click Control Panel View Control Panel using Large icons or Small icons and then click Windows Update For Windows 8 1 Move the pointer to the top right or bottom right corner of the screen to display the charms Then click Settings Change PC settings Update and recovery Windows ...

Page 84: ...een the keys 3 To remove any crumbs or dust from beneath the keys you can use a camera blower with a brush or cool air from a hair dryer Note Avoid spraying cleaner directly onto the keyboard Optical mouse An optical mouse uses a light emitting diode LED and an optical sensor to navigate the pointer If the pointer on the screen does not move smoothly with the optical mouse you might need to clean ...

Page 85: ... hard disk drive on a regular basis see Recovery information Keep your computer software device drivers and operating system up to date See Keeping your computer current on page 77 Keep a log book Entries might include major software or hardware changes device driver updates intermittent problems and what you did to resolve them and other issues you might have experienced The cause of a problem mi...

Page 86: ...nds from the computer 6 Note where any remaining cables are attached to the computer then remove them 7 If you saved the original shipping cartons and packing materials use them to pack the units If you are using different cartons cushion the units to avoid damage 80 ThinkStation P500 and P700 Hardware Maintenance Manual ...

Page 87: ...ed on The power indicator on the front of the computer is on The computer voltage matches the voltage available at the electrical outlet for your country or region The monitor screen is blank Ensure that The monitor signal cable is correctly connected to the monitor and to the appropriate monitor connector on the computer The monitor power cord is correctly connected to the monitor and to a workin...

Page 88: ...he older configuration settings do not solve the problem or have adverse effects To restore a captured configuration do the following a Open Control Panel by doing one of the following For Windows 7 Click the Start button to open the Start menu and then click Control Panel For Windows 8 1 See Accessing Control Panel on the Windows 8 1 operating system on page 52 For Windows 10 Right click the Star...

Page 89: ...lume is not set too low Ensure that your external speakers and headphones if used are connected to the correct audio connector on the computer Most speaker cables are color coded to match the connector Note When external speaker or headphone cables are attached to the audio connector the internal speaker if present is disabled In most cases if an audio adapter is installed in one of the expansion ...

Page 90: ...lutions to DVD related problems Black screen instead of DVD video Solutions Restart the DVD player program Try a lower screen resolution or color depth Close any open files and then restart the computer DVD movie does not play Solutions Ensure that the disc surface is clean and not scratched Check the disc or package for regional coding You might need to purchase a disc with coding for the region ...

Page 91: ... installed with five SATA hard disk drives ensure that the SATA hard disk drive enablement module one to five hard disk drives is installed If your computer is installed with SAS hard disk drives ensure that the SAS hard disk drive enablement module one to five hard disk drives or the LSI MegaRAID SAS adapter is installed If these actions do not correct the problem run the diagnostic program Lenov...

Page 92: ...ith your nail or anything hard Use or touch the reader with a clean finger Ensure that the surface of your finger is the same with the one when you last enrolled The wireless keyboard does not work Solutions If the transceiver communications LED is not on reconnect the transceiver and the keyboard If the wireless keyboard does not work when the transceiver communications LED is on restart your com...

Page 93: ...ution Advanced settings For Windows 10 Click Display settings On the Display tab click Advanced display settings Display adapter properties 3 Click the Monitor tab and then reset the refresh rate to be the highest and noninterlaced The image is discolored Solution The monitor might be affected by interference from nearby equipment Move fluorescent desk lighting or any equipment that produces magne...

Page 94: ...tor using Category 5 wiring and a 100 BASE T hub switch not 100 BASE X My computer is a Gigabit Ethernet model but it cannot be connected to the network at 1000 Mbps but at only 100 Mbps Solutions Try another cable Set the link partner to auto negotiate Set the switch to be 802 3ab compliant gigabit over copper My computer cannot establish network connections by the built in wireless networking ca...

Page 95: ... your C drive and then click Properties c Check the amount of free space and then click Disk Cleanup d A list of unnecessary file categories is displayed Select each file category you want to delete and then click OK 3 Turn some Windows features off or remove some unnecessary programs a Open Control Panel by doing one of the following For Windows 7 Click the Start button to open the Start menu and...

Page 96: ... connector on the computer 2 Load the paper correctly 3 Turn on the printer and keep the printer online If you are using non IEEE approved printer signal cables do the following 1 Correctly install device drivers and software that come with the printer 2 Assign the printer port correctly in your operating system application program or BIOS settings For more information about BIOS settings see Usin...

Page 97: ...d any error messages while using the program see the printed documentation that comes with the program or the help system for solutions Check if any updates are available from your manufacturer or Web site Many software manufacturers make updates available from the World Wide Web If the software program used to work correctly but does not work correctly now do the following 1 Open Control Panel by...

Page 98: ...o com diags If you are using a Windows operating system other than Windows 7 Windows 8 1 or Windows 10 go to http www lenovo com diags for the latest information on diagnostics for your computer To run the Lenovo Solution Center program see Lenovo programs on page 43 Note If you cannot isolate and repair the problem yourself after running the program save and print the log files You will need the ...

Page 99: ...tops blinking and stays on Note Diagnostic data is available for transfer through the diagnostic USB connector only when the diagnostic indicator is illuminated or blinks at an error detection In normal conditions the diagnostic USB connector functions as a standard USB 3 0 connector 3 Depending on whether you are using a USB key or an Android device such as a smartphone do one of the following If...

Page 100: ...94 ThinkStation P500 and P700 Hardware Maintenance Manual ...

Page 101: ... 3 Set all display controls to the middle position 4 Power on all external devices 5 Power on the computer Look for displayed error codes Listen for beep codes Look for readable instructions or a main menu on the display If you did not receive the correct response proceed to step 6 on page 95 If you do receive the correct response proceed to step 7 on page 95 6 Look at the following conditions and...

Page 102: ...t up between working and non working systems will often lead to problem resolution Symptom to FRU index The Symptom to FRU index lists error symptoms and possible causes The most likely cause is listed first Always begin with Service checkout on page 95 This index can also be used to help you decide which FRUs to have available when servicing a computer If you are unable to correct the problem usi...

Page 103: ...n Power cord On Off switch connector On Off switch power supply connector System board power supply connectors Microprocessor s connection Reseat connectors Check the power cord for continuity Power cord Check the power on switch for continuity Power on switch Beep symptoms Beep symptoms are tones or a series of tones separated by pauses intervals without sound during POST The following table desc...

Page 104: ...he boot drive is working If the POST detects a problem an error message appears on the screen A single problem might cause several error messages to appear When you correct the cause of the first error message the other error messages probably will not appear on the screen the next time Error code POST error message Description Action 0135 CPU fan failure System fan failure Power fan failure Front...

Page 105: ...cient remove some add in cards For the system that supports UEFI set UEFI as the first priority or disable CSM in BIOS setup 8999 Not enough PCIe PCI MMIO resources Currently only one video card is enabled Please remove some PCIe cards or enter BIOS Setup and enable Above 4GB Decode This error message is displayed when the PCIe PCI MMIO memory mapped input output resources are insufficient For the...

Page 106: ...em Board 2 Primary Hard Disk Drive 3 Hard Disk Drive Cable Incorrect memory size during POST 1 Run the Memory tests 2 Memory Module 3 System Board Insert a Diskette icon appears with a known good diagnostics diskette in the first 3 5 inch diskette drive 1 System Board 2 Diskette Drive Cable 3 Network Adapter Intensity or color varies from left to right of characters and color bars 1 Display 2 Vide...

Page 107: ...allel connector device failure adapter connector 1 External Device Self Test OK 2 External Device 3 Cable 4 Alternate Adapter 5 System Board Some or all keys on the keyboard do not work 1 Keyboard 2 Keyboard Cable 3 System Board Undetermined problems This section provides instructions on how to find out the failing devices or adapters 1 Power off the computer 2 Remove or disconnect the following c...

Page 108: ...102 ThinkStation P500 and P700 Hardware Maintenance Manual ...

Page 109: ...up and Restore 2 Follow the instructions on the screen 3 When the installation process finishes the Enhanced Backup and Restore icon is activated This section contains the following topics Creating and using recovery media on page 103 Performing backup and recovery operations on page 104 Creating and using a rescue medium on page 106 Reinstalling programs and device drivers on page 106 Solving rec...

Page 110: ...talling programs and device drivers on page 106 Performing backup and recovery operations The Rescue and Recovery program enables you to back up all your hard disk drive contents including the operating system data files software programs and personal settings You can store the backup at the following locations The Rescue and Recovery workspace The secondary hard disk drive if a secondary hard dis...

Page 111: ... up your hard disk drive using the Rescue and Recovery program you can restore the hard disk drive from a Rescue and Recovery backup even if you cannot start the Windows operating system Restore your hard disk drive to the factory default state You can restore the complete contents of your hard disk drive to the factory default state even if you cannot start the Windows operating system If you hav...

Page 112: ... rescue medium using a disc a USB storage device with sufficient capacity or a secondary internal hard disk drive 5 Click OK and follow the instructions on the screen to create a rescue medium Using a rescue medium Depending on whether you have created a rescue medium using a disc or a USB hard disk drive do one of the following If you have created a rescue medium using a disc do the following 1 T...

Page 113: ...en the subfolder 5 Do one of the following Locate the EXE file Double click the EXE file and follow the instructions on the screen to complete the installation Locate the readme file with the txt extension The device driver installation information is included in the readme file Follow the instructions to complete the installation If the device subfolder contains an INF file and you want to instal...

Page 114: ...ture use Recovery information for the Windows 8 1 operating system This section contains the following topics Refreshing your computer on page 108 Resetting your computer to the factory default settings on page 108 Using the advanced startup options on page 109 Recovering your operating system if Windows 8 1 fails to start on page 109 Refreshing your computer If your computer does not perform well...

Page 115: ... choose repair and recovery options by following the instructions on the screen Note Ensure that your computer is connected to ac power during the recovery process For more details about the recovery solutions provided on computers preinstalled with the Windows 8 1 operating system refer to the help information system of the Windows 8 1 operating system Recovery information for the Windows 10 oper...

Page 116: ...the appropriate recovery solution Note To create a recovery medium see Good maintenance practices on page 79 Use the recovery USB key provided by Lenovo to restore the entire storage drive to the factory default settings If your computer comes with the recovery USB key follow the instructions shipped with the USB key If your computer does not come with the recovery USB key contact the Lenovo Custo...

Page 117: ...a smooth level surface and place the part on the package Do not place the part on the computer cover or other metal surface Installing or replacing hardware This section provides instructions on how to install or replace hardware for your computer You can expand the capabilities of your computer and maintain your computer by installing or replacing hardware Attention Do not open your computer or a...

Page 118: ...r cover latch so that the handle is lifted Pivot the handle as shown and pull the handle to remove the cover from the chassis Figure 13 Removing the computer cover Removing and reinstalling the direct cooling air baffle Attention Do not open your computer or attempt any repair before reading and understanding the Chapter 1 Read this first Important safety information on page 1 To remove the direct...

Page 119: ...cooling air baffle and pull the direct cooling air baffle out of the computer Figure 14 Removing the direct cooling air baffle To reinstall the direct cooling air baffle do the following Chapter 11 Installing or replacing hardware 113 ...

Page 120: ...vice in the optical drive bay Attention Do not open your computer or attempt any repair before reading and understanding the Chapter 1 Read this first Important safety information on page 1 The optical drive bay of your computer supports the following devices Optical drive Flex module Front access storage enclosure The following instructions on how to install or replace an optical drive also apply...

Page 121: ...nt of the computer to remove the plastic cover If there is a metal static shield installed in the optical drive bay remove the metal static shield If you are replacing an old optical drive disconnect the signal cable and the power cable from the rear of the optical drive Then press the tabs 1 toward each other as shown and at the same time push the rear of the optical drive to slide it out of the ...

Page 122: ...e and the power cable to the new optical drive Note If you are replacing a flex module or front access storage enclosure connect additional cables between the bay and the system board or adapter cards Figure 18 Connecting cables to the optical drive 8 Reinstall the direct cooling air baffle See Removing and reinstalling the direct cooling air baffle on page 112 What to do next To work with another...

Page 123: ...or replacing an eSATA connector or IEEE 1394 connector in the flex module on page 122 Installing or replacing a slim optical drive in the flex module To install or replace a slim optical drive in the flex module do the following 1 Remove the flex module from the front of the computer See Installing or replacing a device in the optical drive bay on page 114 2 Lift the clip on the rear of the flex m...

Page 124: ... that secure the clip to remove the plastic clip from the rear of the slim optical drive Figure 22 Removing the plastic clip from the slim optical drive 4 Install the two screws to secure the plastic clip on the rear of the new slim optical drive Figure 23 Installing the plastic clip to the slim optical drive 118 ThinkStation P500 and P700 Hardware Maintenance Manual ...

Page 125: ... the flex module until it snaps into position Figure 25 Reinstalling the flex module cover What to do next To work with another piece of hardware go to the appropriate section To complete the installation or replacement go to Completing the parts replacement on page 198 Installing or replacing a card reader in the flex module To install or replace a card reader in the flex module do the following ...

Page 126: ...system board See Locating parts on the system board on page 35 b Pull the clip as shown to remove the card reader with the card reader retaining bracket out of the flex module Figure 27 Removing the card reader in the flex module c Flex the four clips on the sides of the card reader retaining bracket to remove the card reader from the bracket Figure 28 Removing the card reader from the card reader...

Page 127: ...n Figure 29 Installing the card reader into the card reader retaining bracket 5 Note the orientation of the new card reader and route the card reader cable into the cable clip Hold the clip on the card reader retaining bracket to insert the new card reader into the card reader slot in flex module until it snaps into position Figure 30 Installing the card reader in the flex module Chapter 11 Instal...

Page 128: ...lete the installation or replacement go to Completing the parts replacement on page 198 Installing or replacing an eSATA connector or IEEE 1394 connector in the flex module To install or replace an eSATA connector or IEEE 1394 connector in the flex module do the following 1 Slide the flex module out of the front of the computer See Installing or replacing a device in the optical drive bay on page ...

Page 129: ...EEE 1394 connector in the flex module 4 Note the orientation of the eSATA connector or IEEE 1394 connector and route the eSATA connector or IEEE 1394 connector cable into the cable clip 5 Place the eSATA connector or IEEE 1394 connector into the metal retainer Then insert the eSATA connector or IEEE 1394 connector into the corresponding slot in the flex module as shown Figure 34 Installing the eSA...

Page 130: ...and reinstalling the optical drive bracket Attention Do not open your computer or attempt any repair before reading and understanding the Chapter 1 Read this first Important safety information on page 1 To remove the optical drive bracket do the following 1 Remove all media from the drives and turn off all attached devices and the computer Then disconnect all power cords from electrical outlets an...

Page 131: ...ve bracket do the following 1 Position the optical drive bay into the chassis at a relative angle of about 45 as shown Align the two posts on the top and the bottom of the optical drive bracket with the notches in the computer chassis Figure 37 Positioning the optical drive bracket into the chassis 2 Pivot the optical drive bracket inward as shown until it snaps into position Chapter 11 Installing...

Page 132: ...To replace the cover presence switch do the following 1 Remove all media from the drives and turn off all attached devices and the computer Then disconnect all power cords from electrical outlets and disconnect all cables that are connected to the computer 2 Remove the computer cover See Removing the computer cover on page 111 3 Remove the direct cooling air baffle See Removing and reinstalling th...

Page 133: ... the new cover presence switch to the cover presence switch connector on the system board See Locating parts on the system board on page 35 10 Reinstall the optical drive bracket See Removing and reinstalling the optical drive bracket on page 124 11 Reinstall the direct cooling air baffle See Removing and reinstalling the direct cooling air baffle on page 112 What to do next To work with another p...

Page 134: ...s and disconnect all cables that are connected to the computer 2 Remove the computer cover See Removing the computer cover on page 111 3 Pull the front fan assembly by the handle to slide it out of the computer chassis Note When you slide out the front fan assembly avoid pulling the front fan assembly cable Figure 41 Removing the front fan assembly 4 Disconnect the front fan assembly cable from th...

Page 135: ...e with one or more of the following types of internal storage drives 3 5 inch hard disk drive 3 5 inch hybrid drive 2 5 inch hard disk drive 2 5 inch solid state drive M 2 solid state drive on a flex adapter PCI Express solid state drive To install or replace an internal storage drive refer to the following Installing or replacing a 3 5 inch storage drive in the storage drive bay on page 130 Insta...

Page 136: ...e computer Then disconnect all power cords from electrical outlets and disconnect all cables that are connected to the computer 2 Remove the computer cover See Removing the computer cover on page 111 3 Locate the storage drive bay See Locating internal drives on page 38 4 Depending on whether you are installing or replacing a 3 5 inch storage drive do one of the following If you are installing a 3...

Page 137: ...the type 1 storage drive bracket Then flex the sides of the bracket to remove the storage drive from the bracket Figure 45 Removing the storage drive from the type 1 bracket Chapter 11 Installing or replacing hardware 131 ...

Page 138: ...e drive Note Ensure that the circuit board 2 faces upward and the connectors 3 face toward the front of the bracket Figure 46 Installing the storage drive into the type 1 bracket 6 Slide the bracket with the new storage drive into the storage drive bay Figure 47 Installing the type 1 storage drive bracket 132 ThinkStation P500 and P700 Hardware Maintenance Manual ...

Page 139: ...ables that are connected to the computer 2 Remove the computer cover See Removing the computer cover on page 111 3 Locate the storage drive bay See Locating internal drives on page 38 4 Press the pit on the bracket cover and then grasp the tilted cover to pull the bracket out of the storage drive bay Figure 48 Removing the type 2 storage drive bracket 5 If you are replacing a storage drive flex th...

Page 140: ...nsure that the circuit board 3 faces upward and the connectors 2 face toward the rear of the bracket Figure 50 Installing the storage drive into the type 2 bracket 7 Slide the bracket with the new storage drive into the storage drive bay until it snaps into position Figure 51 Installing the type 2 storage drive bracket 134 ThinkStation P500 and P700 Hardware Maintenance Manual ...

Page 141: ...disconnect all cables that are connected to the computer 2 Remove the computer cover See Removing the computer cover on page 111 3 Locate the optical drive bay in which you want to install or replace the storage drive See Locating internal drives on page 38 4 If your computer has a front access storage enclosure installed remove the front access storage enclosure from the optical drive bay See Ins...

Page 142: ...nt access storage enclosure Figure 53 Removing the storage drive bracket 7 If you are replacing a storage drive flex the sides of the bracket to remove the storage drive from the bracket Figure 54 Removing the storage drive from the bracket 136 ThinkStation P500 and P700 Hardware Maintenance Manual ...

Page 143: ...es in the new storage drive Do not touch the circuit board 3 on the storage drive Note Ensure that the circuit board 3 faces upward and the connectors 2 face toward the rear of the bracket Figure 55 Installing the storage drive into the bracket Chapter 11 Installing or replacing hardware 137 ...

Page 144: ...e bracket 10 Pivot the front cover of the front access storage enclosure until it snaps into position Figure 57 Closing the front cover of the front access storage enclosure 11 Install the front access storage enclosure into the optical drive bay See Installing or replacing a device in the optical drive bay on page 114 12 Connect the signal cable the power cable and the front access storage enclos...

Page 145: ...one of the following types of storage drive bracket is used in the storage drive bay Figure 58 Two types of storage drive bracket Note This section illustrates only installing or replacing a 2 5 inch solid state drive To install or replace a 2 5 inch storage drive in a type 1 bracket do the following 1 Remove all media from the drives and turn off all attached devices and the computer Then disconn...

Page 146: ...the storage drive Figure 59 Removing the type 1 storage drive bracket Then flex the sides of the bracket to remove the 2 5 inch storage drive from the bracket Note If a 3 5 inch storage drive also is installed in the bracket remove the 3 5 inch storage drive first Figure 60 Removing the storage drive from the type 1 bracket 140 ThinkStation P500 and P700 Hardware Maintenance Manual ...

Page 147: ...Figure 61 Installing the storage drive into the type 1 bracket 6 Slide the bracket with the new storage drive into the storage drive bay Note Ensure that the storage drive is on the upper side You might need to flip over the storage drive bracket Figure 62 Installing the type 1 storage drive bracket 7 Connect the signal cable and the power cable to the new storage drive and then close the handles ...

Page 148: ...e drive bay See Locating internal drives on page 38 4 Press the pit on the bracket cover and then grasp the tilted cover to pull the bracket out of the storage drive bay Figure 63 Removing the type 2 storage drive bracket 5 If you are replacing a storage drive flex the sides of the bracket to remove the storage drive from the bracket Figure 64 Removing the storage drive from the type 2 bracket 142...

Page 149: ...e ensure that the circuit board faces downward and the connectors 2 face toward the rear of the bracket Figure 65 Installing the storage drive into the type 2 bracket 7 Slide the bracket with the new storage drive into the storage drive bay until it snaps into position Figure 66 Installing the type 2 storage drive bracket Chapter 11 Installing or replacing hardware 143 ...

Page 150: ...n off all attached devices and the computer Then disconnect all power cords from electrical outlets and disconnect all cables that are connected to the computer 2 Remove the computer cover See Removing the computer cover on page 111 3 Locate the storage drive bay in which you want to install or replace a storage drive See Locating internal drives on page 38 4 Depending on whether you are installin...

Page 151: ...ing the type 1 storage drive bracket Then flex the sides of the bracket to remove the converter from the bracket Figure 69 Removing the converter from the type 1 bracket Chapter 11 Installing or replacing hardware 145 ...

Page 152: ... the storage drive from the plastic frame Figure 70 Removing the metal bracket from the plastic frame of the converter 6 If you are replacing a storage drive with a converter carefully flex the sides of the metal bracket to remove the storage drive from the bracket Figure 71 Removing the storage drive from the metal bracket of the converter 146 ThinkStation P500 and P700 Hardware Maintenance Manua...

Page 153: ...tors of the storage drive face toward the tab of the metal bracket Figure 72 Installing the storage drive into the metal bracket of the converter 8 Insert the four posts 1 on the metal bracket into the corresponding slots in the plastic frame as shown Figure 73 Inserting the metal bracket into the plastic frame of the converter Chapter 11 Installing or replacing hardware 147 ...

Page 154: ...rter 10 Flex the sides of the storage drive bracket and align the four pins 1 on the bracket with the corresponding holes in the converter Note Ensure that the circuit board faces upward and the connectors 2 face toward the front of the bracket Figure 75 Installing the converter into the type 1 bracket 11 Slide the storage drive bracket with the converter into the storage drive bay 148 ThinkStatio...

Page 155: ...Turn off the computer and disconnect all power cords from electrical outlets 2 Remove the computer cover See Removing the computer cover on page 111 3 Locate the storage drive bay in which you want to install or replace a storage drive See Locating internal drives on page 38 4 Press the pit on the bracket cover and then grasp the tilted cover to pull the bracket out of the storage drive bay Figure...

Page 156: ...into the converter See Figure 72 Installing the storage drive into the metal bracket of the converter on page 147 7 Flex the sides of the bracket and align pins 1 on the bracket with the corresponding holes in the converter Note Ensure that the circuit board face upward and the connectors 2 face toward the rear of the bracket Figure 79 Installing the converter into the type 2 bracket 8 Slide the s...

Page 157: ...he following 1 Remove all media from the drives and turn off all attached devices and the computer Then disconnect all power cords from electrical outlets and disconnect all cables that are connected to the computer 2 Remove the computer cover See Removing the computer cover on page 111 3 Locate the optical drive bay in which you want to install or replace the storage drive See Locating internal d...

Page 158: ... 1 Figure 81 Opening the front cover of the front access storage enclosure 6 Open the handles on both sides of the storage drive bracket and pull the bracket out of the front access storage enclosure Figure 82 Removing the storage drive bracket 152 ThinkStation P500 and P700 Hardware Maintenance Manual ...

Page 159: ...he sides of the bracket and align pins 1 on the bracket with the corresponding holes in the new storage drive Note Ensure that the connectors 2 face toward the rear of the bracket If you are installing a 2 5 inch hard disk drive ensure that the circuit board faces downward Figure 84 Installing the storage drive into the bracket Chapter 11 Installing or replacing hardware 153 ...

Page 160: ...rage drive bracket 10 Pivot the front cover of the front access storage enclosure until it snaps into position Figure 86 Closing the front cover of the front access storage enclosure 11 Install the front access storage enclosure into the optical drive bay See Installing or replacing a device in the optical drive bay on page 114 12 Connect the signal cable the power cable and the front cover contro...

Page 161: ...an M 2 solid state drive do one of the following If you are replacing an M 2 solid state drive remove the screw that secures the M 2 solid state drive Then gently pull the solid state drive out of the M 2 slot on the flex adapter Figure 87 Removing the M 2 solid state drive If you are installing an M 2 solid state drive remove the screw corresponding to the M 2 slot where you want to install the n...

Page 162: ...ets and disconnect all cables that are connected to the computer 2 Remove the computer cover See Removing the computer cover on page 111 3 Lay the computer on its side for easier access to the blind connect assembly 4 Remove the storage drive brackets to get access to the blind connect assembly at the bottom of the storage drive bay 5 If you are replacing the blind connect assembly do the followin...

Page 163: ...ng hole Note Be careful when you pull the cables through the hole 6 Take the new blind connect assembly Insert the cables through the routing hole at the bottom of the storage drive bay 7 Align the four tabs at the bottom of the storage drive bay with the slots on the new blind connect board Then press down the board and slide it as shown until it snaps into position Figure 91 Installing the blind...

Page 164: ...tallation or replacement go to Completing the parts replacement on page 198 Replacing the power supply assembly Attention Do not open your computer or attempt any repair before reading and understanding the Chapter 1 Read this first Important safety information on page 1 Although there are no moving parts in your computer after the power cord has been disconnected the following warnings are requir...

Page 165: ...n off all attached devices and the computer Then disconnect all power cords from electrical outlets and disconnect all cables that are connected to the computer 2 Remove the computer cover See Removing the computer cover on page 111 3 Pull the handle on the power supply assembly and pivot it downward as shown Then pull the entire power supply assembly out of the chassis Figure 93 Removing the powe...

Page 166: ... card Attention Do not open your computer or attempt any repair before reading and understanding the Chapter 1 Read this first Important safety information on page 1 Depending on your computer model your computer comes with one of the following combinations ThinkStation P500 One standard PCI card slot one PCI Express x1 card slot two PCI Express x4 card slots and two PCI Express x16 graphics card ...

Page 167: ...ge 165 for its replacement instructions To install or replace a PCI card do the following 1 Remove all media from the drives and turn off all attached devices and the computer Then disconnect all power cords from electrical outlets and disconnect all cables that are connected to the computer 2 Remove the computer cover See Removing the computer cover on page 111 3 Lay the computer on its side for ...

Page 168: ...igure 97 Opening the latch in the front fan assembly b Gently pull the PCI card retainer out of the slot in the front fan assembly and then remove the card retainer from the PCI card latch Figure 98 Removing the PCI card retainer 162 ThinkStation P500 and P700 Hardware Maintenance Manual ...

Page 169: ...t to rest it on the edge of the rear panel Figure 99 Opening the PCI card latch 6 Depending on whether you are installing or replacing a PCI card do one of the following If you are installing a PCI card remove the appropriate metal slot cover Chapter 11 Installing or replacing hardware 163 ...

Page 170: ...ning latch press the card retaining latch 1 as shown to disengage the latch Grasp the card and gently pull it out of the slot Figure 100 Removing a PCI card 7 Remove the new PCI card from its static protective package 8 Install the new card into the appropriate slot on the system board See Locating parts on the system board on page 35 Note If the new PCI card needs to be connected to another devic...

Page 171: ...ad this first Important safety information on page 1 Depending on your computer model your computer comes with one of the following combinations ThinkStation P500 One standard PCI card slot one PCI Express x1 card slot two PCI Express x4 card slots and two PCI Express x16 graphics card slots ThinkStation P700 One standard PCI card slot one PCI Express x4 card slot one PCI Express x8 card slot and ...

Page 172: ...pivot the tab on the front fan assembly as shown to open the latch inside Figure 103 Opening the latch in the front fan assembly 6 Depending on whether you are installing or replacing a full length PCI card do one of the following If you are installing a new full length PCI card remove the appropriate metal slot cover 166 ThinkStation P500 and P700 Hardware Maintenance Manual ...

Page 173: ...ting parts on the system board on page 35 Note It is recommended that you install the full length PCI card into a PCI Express x16 graphics card slot for best performance 9 Pivot the PCI card latch to the right and push it back in until it snaps into position Then pivot the tab on the front fan assembly to close the latch inside 10 Connect one end of the power cable to the new full length PCI card ...

Page 174: ...module go to step 7 If you are replacing the super capacitor module do the following a Disconnect the super capacitor module cable from the RAID card b Remove the holder with the failing super capacitor module from the PCI Express card slot in which it is installed See Installing or replacing a PCI card on page 160 c Gently pivot the plastic retaining clip 1 on the bracket as shown and remove the ...

Page 175: ... capacitor module cable to the super capacitor module connector on the RAID card as shown Figure 107 Connecting the super capacitor module cable 11 Reinstall the direct cooling air baffle if you have removed it See Removing and reinstalling the direct cooling air baffle on page 112 What to do next To work with another piece of hardware go to the appropriate section To complete the installation or ...

Page 176: ...computer cover on page 111 3 Remove the direct cooling air baffle See Removing and reinstalling the direct cooling air baffle on page 112 4 Locate the rear fan assembly See Locating components on page 32 5 Disconnect the rear fan assembly cable from the rear fan connector on the system board Note If your computer comes with two microprocessors you might remove the heat sink and fan assembly on the...

Page 177: ...the rear fan assembly cable to the rear fan connector on the system board See Locating parts on the system board on page 35 10 Reinstall the heat sink and fan assembly if you have removed it See Replacing the heat sink and fan assembly on page 172 11 Reinstall the direct cooling air baffle See Removing and reinstalling the direct cooling air baffle on page 112 Chapter 11 Installing or replacing ha...

Page 178: ...l attached devices and the computer Then disconnect all power cords from electrical outlets and disconnect all cables that are connected to the computer 2 Remove the computer cover See Removing the computer cover on page 111 3 Lay the computer on its side for easier access to the system board 4 Remove the direct cooling air baffle See Removing and reinstalling the direct cooling air baffle on page...

Page 179: ...on the new heat sink and fan assembly on the system board so that the four screws are aligned with the holes on the system board Note Position the new heat sink and fan assembly so that the heat sink and fan assembly cable is toward the microprocessor fan connector on the system board 10 Follow the following sequence to install the four screws to secure the new heat sink and fan assembly Do not ov...

Page 180: ...installation order for ThinkStation P500 For ThinkStation P700 Your computer has 12 slots for installing or replacing DDR4 DIMMs that provide up to a maximum of 768 GB system memory When installing or replacing a memory module use the following guidelines Use DDR4 ECC UDIMMs DDR4 ECC RDIMMs or DDR4 ECC LRDIMMs for your computer Do not install any combination of UDIMMs RDIMMs and LRDIMMs into the s...

Page 181: ...cooling air baffle on page 112 4 Lay the computer on its side for easier access to the system board 5 Locate the memory slots See Locating parts on the system board on page 35 6 Remove any parts that might prevent your access to the memory slots Depending on your computer model you might need to remove the optical drive bracket for easier access to the memory slots See Removing and reinstalling th...

Page 182: ... it See Removing and reinstalling the optical drive bracket on page 124 10 Reinstall the direct cooling air baffle See Removing and reinstalling the direct cooling air baffle on page 112 What to do next To work with another piece of hardware go to the appropriate section To complete the installation or replacement go to Completing the parts replacement on page 198 Installing or replacing a flex ad...

Page 183: ...emove the computer cover See Removing the computer cover on page 111 3 Lay the computer on its side for easier access to the system board 4 Locate the flex adapter slot on the system board See Locating parts on the system board on page 35 5 Pull and pivot the tab on the front fan assembly as shown to open the latch inside Figure 117 Opening the latch in the front fan assembly 6 If you are replacin...

Page 184: ...able connected to it connect the cable to the new flex adapter What to do next To work with another piece of hardware go to the appropriate section To complete the installation or replacement go to Completing the parts replacement on page 198 Replacing the battery Attention Do not open your computer or attempt any repair before reading and understanding the Chapter 1 Read this first Important safe...

Page 185: ...ry Depending on your computer model you might need to remove the PCI card for easier access to the battery See Installing or replacing a PCI card on page 160 or Installing or replacing a full length PCI card on page 165 5 Remove the old battery Figure 120 Removing the battery 6 Install a new battery Figure 121 Installing a battery 7 Reinstall the PCI card if you have removed it See Installing or r...

Page 186: ...icroprocessors into your computer use the E5 2600 v3 series microprocessors Your microprocessor socket and socket cover might look slightly different from the illustrations in this topic To replace a microprocessor do the following 1 Remove all media from the drives and turn off all attached devices and the computer Then disconnect all power cords from electrical outlets and disconnect all cables ...

Page 187: ... Gently press down the small handle 2 to open the microprocessor retainer Pivot the retainer upward until it is in the fully open position Figure 123 Opening the microprocessor retainer Chapter 11 Installing or replacing hardware 181 ...

Page 188: ...s must be kept as clean as possible Figure 124 Removing the microprocessor 10 Touch the static protective package that contains the new microprocessor to any unpainted surface on the outside of the computer Then remove the new microprocessor from the package 11 Remove the new microprocessor from the protective cover that protects the gold contacts on the bottom of the new microprocessor Do not tou...

Page 189: ... socket Figure 126 Installing the microprocessor 13 Pivot the microprocessor retainer downward to close the retainer Figure 127 Closing the microprocessor retainer 14 Gently press down the small handle 1 and then push the handle inward to secure it Then gently press down the small handle 2 and push the handle inward to lock the microprocessor retainer into position and secure the new microprocesso...

Page 190: ...until the computer is cool Note Each computer has a unique Vital Product Data VPD code stored in the nonvolatile memory on the system board After you replace the system board the VPD must be updated To update the VPD see Updating or recovering the BIOS on page 69 To replace the system board do the following 1 Remove all media from the drives and turn off all attached devices and the computer Then ...

Page 191: ...etainer to release the failing system board Then push the failing system board toward to the retainer and carefully lift the system board out of the chassis Notes Carefully handle the system board by its edges The system board on your computer might look slightly different from the illustration Figure 129 Removing the system board 15 Remove the microprocessor from the failing system board and then...

Page 192: ...to the computer The failing system board must be returned with a microprocessor socket cover to protect the pins during shipping and handling Install the microprocessor socket covers removed from the new system board on the failing system board Note The microprocessor socket cover installation procedure should be performed on both microprocessor sockets on the failing system board To install the m...

Page 193: ...fferent from the illustration What to do next To work with another piece of hardware go to the appropriate section To complete the installation or replacement go to Completing the parts replacement on page 198 Replacing the internal speaker Attention Do not open your computer or attempt any repair before reading and understanding the Chapter 1 Read this first Important safety information on page 1...

Page 194: ...ternal speaker cable from the system board See Locating parts on the system board on page 35 7 Remove the system board See Replacing the system board on page 184 8 Use a screw driver to slightly lever up the internal speaker Then remove the internal speaker from the retaining tabs Figure 134 Removing the internal speaker 9 Insert the new internal speaker as shown until it is secured by the retaini...

Page 195: ...replacement on page 198 Replacing the Wi Fi units Attention Do not open your computer or attempt any repair before reading and understanding the Chapter 1 Read this first Important safety information on page 1 The Wi Fi units include a Wi Fi adapter card a Wi Fi card module and a Wi Fi antenna Replacing the Wi Fi units involves the following operations Removing the Wi Fi adapter card on page 189 R...

Page 196: ...rom the Wi Fi adapter card Figure 136 Disconnecting the Bluetooth cable Note The Bluetooth cable connects the Bluetooth connector on the Wi Fi adapter card to the 29 in 1 card reader connector on the system board See Locating parts on the system board on page 35 190 ThinkStation P500 and P700 Hardware Maintenance Manual ...

Page 197: ...e PCI card latch 5 Grasp the Wi Fi adapter card that is currently installed and gently pull it out of the slot Figure 138 Removing the Wi Fi adapter card Note The card fits tightly into the slot If necessary alternate moving each side of the card a small amount until the card is removed from the slot Chapter 11 Installing or replacing hardware 191 ...

Page 198: ...nd then disconnect the two Wi Fi antenna cables from the Wi Fi card module Figure 139 Disconnecting the Wi Fi antenna cables 2 Remove the two screws that secure the Wi Fi card module to the Wi Fi adapter card Figure 140 Removing the screws that secure the Wi Fi card module 192 ThinkStation P500 and P700 Hardware Maintenance Manual ...

Page 199: ... Wi Fi units To install the Wi Fi units do the following 1 Insert the Wi Fi card module into the mini PCI Express slot on the Wi Fi adapter card Figure 142 Installing the Wi Fi card module 2 Install the two screws to secure the Wi Fi card module to the Wi Fi adapter card Chapter 11 Installing or replacing hardware 193 ...

Page 200: ...lling the screws to secure the Wi Fi card module 3 Connect the two Wi Fi antenna cables to the Wi Fi card module Figure 144 Installing the Wi Fi antenna cables 194 ThinkStation P500 and P700 Hardware Maintenance Manual ...

Page 201: ...5 What to do next To work with another piece of hardware go to the appropriate section To complete the installation or replacement go to Completing the parts replacement on page 198 Installing or removing the Wi Fi antennas Attention Do not open your computer or attempt any repair before reading and understanding the Chapter 1 Read this first Important safety information on page 1 Installing the W...

Page 202: ...ce of hardware go to the appropriate section To complete the installation or replacement go to Completing the parts replacement on page 198 Removing the Wi Fi antenna To remove the Wi Fi antenna do the following 1 Remove all media from the drives and turn off all attached devices and the computer Then disconnect all power cords from electrical outlets and disconnect all cables that are connected t...

Page 203: ...the parts replacement on page 198 Replacing the keyboard or mouse Attention Do not open your computer or attempt any repair before reading and understanding the Chapter 1 Read this first Important safety information on page 1 Note The keyboard and mouse are available only on some models To replace the keyboard or mouse do the following 1 Disconnect the old keyboard cable or mouse cable from the co...

Page 204: ...parts you need to reinstall the computer cover and reconnect cables Depending on the parts you installed or replaced you might need to confirm the updated information in the Setup Utility program See Using the Setup Utility program on page 65 To reinstall the computer cover and reconnect cables to your computer do the following 1 Ensure that all components have been reassembled correctly and that ...

Page 205: ...p and the bottom of the cover are aligned with the corresponding little posts on the chassis Note Keep the handle on the cover latch lifted before you finish reinstalling the computer cover Figure 149 Positioning the computer cover Chapter 11 Installing or replacing hardware 199 ...

Page 206: ...puter See Locating connectors on the rear of your computer on page 28 7 To update your configuration see Using the Setup Utility program on page 65 Note In most areas of the world Lenovo requires the return of the defective CRU Information about this will come with the CRU or will come a few days after the CRU arrives Obtaining device drivers You can obtain device drivers that are not preinstalled...

Page 207: ...hen click Get started Note Using online help Windows 7 and Windows 8 1 and the help for Windows 10 requires an active Internet connection Safety and Warranty The Safety Warranty and Setup Guide that is provided with your computer contains information on safety setup warranty and notices The safety information in the Safety Warranty and Setup Guide provides information you need to know before setti...

Page 208: ...em with your computer see Chapter 8 Troubleshooting and diagnostics on page 81 For information on additional resources to help you troubleshoot your computer problem see Information resources on page 201 If you suspect a software problem see the documentation that comes with the operating system or software program including readme files and online help Most computers come with a diagnostic progra...

Page 209: ... it to a country or region where the machine type for your desktop or notebook computer is sold In such a situation your computer might be eligible for International Warranty Service which automatically entitles you to obtain warranty service throughout the warranty period Service will be performed by service providers authorized to perform warranty service Service methods and procedures vary by c...

Page 210: ...Custom installation services Service availability and service name might vary by country or region For more information about these services go to the Lenovo Web site at http www lenovo com 204 ThinkStation P500 and P700 Hardware Maintenance Manual ...

Page 211: ...1650 v3 E5 1630 v3 E5 1620 v3 2133 MHz 1 2 V Intel Xeon E5 2640 v3 E5 2630 v3 E5 2623 v3 E5 2620 v3 E5 2630L v3 E5 1607 v3 E5 1603 v3 1866 MHz 1 2 V Intel Xeon E5 2609 v3 E5 2603 v3 1600 MHz Table 3 DIMM type and speed RDIMM PC4 2133 R DIMM operating voltage Microprocessor model Memory frequency 1 2 V Intel Xeon E5 2699 v3 E5 2698 v3 E5 2697 v3 E5 2695 V3 E5 2690 v3 E5 2685 v3 E5 2683 v3 E5 2680 v...

Page 212: ...croprocessor model Memory frequency v3 E5 1650 v3 E5 1630 v3 E5 1620 v3 1 2 V Intel Xeon E5 2640 v3 E5 2630 v3 E5 2623 v3 E5 2620 v3 E5 2630L v3 E5 1607 v3 E5 1603 v3 1866 MHz 1 2 V Intel Xeon E5 2609 v3 E5 2603 v3 1600 MHz 206 ThinkStation P500 and P700 Hardware Maintenance Manual ...

Page 213: ...n which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment and receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connected Consult an authorized dealer or ...

Page 214: ...llieren und zu betreiben Des Weiteren dürfen auch nur von der Lenovo empfohlene Kabel angeschlossen werden Lenovo übernimmt keine Verantwortung für die Einhaltung der Schutzanforderungen wenn das Produkt ohne Zustimmung der Lenovo verändert bzw wenn Erweiterungskomponenten von Fremdherstellern ohne Empfehlung der Lenovo gesteckt eingebaut werden Deutschland Einhaltung des Gesetzes über die elektro...

Page 215: ...ation Advertencia En Mexico la operación de este equipo estásujeta a las siguientes dos condiciones 1 es posible que este equipo o dispositivo no cause interferencia perjudicial y 2 este equipo o dispositivo debe aceptar cualquier interferencia incluyendo la que pueda causar su operación no deseada Additional regulatory information For additional regulatory information refer to the Regulatory Noti...

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Page 217: ... the return recycle and recovery of WEEE and to minimize any potential effects of EEE on the environment and human health due to the presence of hazardous substances For additional WEEE information go to http www lenovo com recycling Recycling information for Japan Collecting and recycling a disused Lenovo computer or monitor If you are a company employee and need to dispose of a Lenovo computer o...

Page 218: ...sal of a lithium battery must comply with local ordinances and regulations Recycling information for Brazil Declarações de Reciclagem no Brasil Descarte de um Produto Lenovo Fora de Uso Equipamentos elétricos e eletrônicos não devem ser descartados em lixo comum mas enviados à pontos de coleta autorizados pelo fabricante do produto para que sejam encaminhados e processados por empresas especializa...

Page 219: ...o indicate that they are to be collected separately and recycled at end of life The label on the battery may also include a chemical symbol for the metal concerned in the battery Pb for lead Hg for mercury and Cd for cadmium Users of batteries and accumulators must not dispose of batteries and accumulators as unsorted municipal waste but use the collection framework available to customers for the ...

Page 220: ...214 ThinkStation P500 and P700 Hardware Maintenance Manual ...

Page 221: ...us substances in electrical and electronic equipment RoHS recast or RoHS 2 For more information about Lenovo progress on RoHS go to http www lenovo com social_responsibility us en RoHS_Communication pdf China RoHS Turkish RoHS The Lenovo product meets the requirements of the Republic of Turkey Directive on the Restriction of the Use of Certain Hazardous Substances in Waste Electrical and Electroni...

Page 222: ...Ukraine RoHS India RoHS RoHS compliant as per E Waste Management Handling Rules 2011 216 ThinkStation P500 and P700 Hardware Maintenance Manual ...

Page 223: ...courages you to make efficient use of energy an integral part of your day to day operations To help in this endeavor set the following power management features to take effect when your computer has been inactive for a specified duration Table 5 ENERGY STAR power management features Windows 7 Windows 8 1 or Windows 10 operating system Power plan ThinkStation Default Turn off the display After 10 m...

Page 224: ...3 Follow the instructions on the screen 218 ThinkStation P500 and P700 Hardware Maintenance Manual ...

Page 225: ...ublication Lenovo may make improvements and or changes in the product s and or the program s described in this publication at any time without notice The products described in this document are not intended for use in implantation or other life support applications where malfunction may result in injury or death to persons The information contained in this document does not affect or change Lenovo...

Page 226: ... Microsoft group of companies Intel Thunderbolt and Xeon are trademarks of Intel Corporation in the U S and or other countries Linux is a registered trademark of Linus Torvalds DisplayPort and Mini DisplayPort are Trademarks of the Video Electronics Standards Association Android is a trademark of Google Inc Other company product or service names may be trademarks or service marks of others 220 Thi...

Page 227: ...overy media 103 CRU completing the installation 198 CRUs Customer Replaceable Units returning defective 32 customer support center 202 D deleting a password 66 Description 30 device drivers 200 devices handling static sensitive 111 diagnostic program 92 diagnostics program using 202 diagnostics troubleshooting 81 direct cooling air baffle removing installing 112 DisplayPort connector 31 documentat...

Page 228: ...ling 124 optical drive replacing 114 optical mouse cleaning 78 Optional service CRUs 32 P part numbers iv 32 parts replacement completing 198 password Administrator 66 considerations 66 Hard disk 66 Power on password 66 setting changing deleting 66 passwords erasing 67 lost or forgotten 67 PCI card 160 installing replacing 160 slots 160 physical specifications 43 power features 41 power supply ass...

Page 229: ...electing 68 static sensitive devices handling 111 storage drive bay 130 super capacitor module installing 167 replacing 167 system management 41 programs 70 system board connectors 35 locating parts 35 memory module 174 replacing 184 T temporary startup device 68 trademarks 220 troubleshooting basic 81 troubleshooting diagnostics 81 U updating system programs 69 USB 2 0 connector 31 USB 3 0 connec...

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