Lenovo ThinkServer TD200, Hardware Maintenance Manual

Page: 73 / 346

Software problems
• Follow the suggested actions in the order in which they are listed in the Action column until the problem is
solved.
• See Chapter 8 “Parts listing, TD200 Machine Types 3724, 3808, 3809, 3815, 3817, 3824, 3826, 3836” on page
257 to determine which components are customer replaceable units (CRU) and which components are
field replaceable units (FRU).
• If an action step is preceded by “(Trained service technician only),” that step must be performed only by
a trained service technician.
Symptom Action
You suspect a software
problem. 1. To determine whether the problem is caused by the software, make sure that:
• The server has the minimum memory that is needed to use the software. For
memory requirements, see the information that comes with the software.
If you have just installed an adapter or memory, the server might have a
memory-address conflict.
• The software is designed to operate on the server.
• Other software works on the server.
• The software works on another server.
2. If you receive any error messages when using the software, see the information
that comes with the software for a description of the messages and suggested
solutions to the problem.
3. Contact your place of purchase of the software.
Universal Serial Bus (USB) port problems
• Follow the suggested actions in the order in which they are listed in the Action column until the problem is
solved.
• See Chapter 8 “Parts listing, TD200 Machine Types 3724, 3808, 3809, 3815, 3817, 3824, 3826, 3836” on page
257 to determine which components are customer replaceable units (CRU) and which components are
field replaceable units (FRU).
• If an action step is preceded by “(Trained service technician only),” that step must be performed only by
a trained service technician.
Symptom Action
A USB device does not work. 1. Run USB diagnostics (see “Running the diagnostic programs” on page 70).
2. Make sure that:
• The correct USB device driver is installed.
• The operating system supports USB devices.
• A standard PS/2 keyboard or mouse is not connected to the server. If it is, a
USB keyboard or mouse will not work during POST.
3. Make sure that the USB configuration options are set correctly in the Setup
utility program.
4. If you are using a USB hub, disconnect the USB device from the hub and
connect it directly to the server.
Error LEDs
The following is an illustration of the system board LEDs. The system board has error LEDs that will help to
locate the source of the error. Run the diagnostic programs to find out the cause of the error (see “Running
the diagnostic programs” on page 70).
Chapter 5
.
Diagnostics
65